Fast and Affordable Remote Support for Albany New York Computer Systems
Urgent Remote Support for Albany NetworksFor businesses located in Albany New York, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve most network problems quickly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many remote service companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into large invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven processes which allow the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to connect to your company's computer system without compromising network security.

Progent's powerful service reporting application stores comprehensive records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services rendered to each client by any consultant. This archive of trouble tickets and fixes is stored as a readily accessible support database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient resolutions quickly.

Remote support services offered by Progent to clients in Albany New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Albany New York instant assistance from an efficient support group with years of experience providing phone help and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a major enabler of company productivity, and Progent's aim is to solve instead of simply record IT problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Albany New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into downtime, proactive monitoring can head off inconvenient and expensive network crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of operating systems.
How Your Albany Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Albany New York, Progent's online computer support engineers are ready to deliver professional and cost-effective system help the moment your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Albany business has a local independent support technician or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle sudden system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Albany New York
Progent's remote network troubleshooting services enable your Albany business to enjoy the advantages of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Albany New York, nearby computer support resources, whether made up of independent consultants or an internal maintenance staff, can solve typical network issues. However, IT crises might spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call service experts offer an easy, quick, and budget-friendly way to augment your local help and to transfer valuable information to improve your ability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people have less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments need careful assessment, smart strategic planning, and wide technical expertise to upgrade to a network architecture that can offer the solid foundation to meet critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and improving productivity. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Stealth penetration testing is an important part of any overall network security strategy. Progentís security experts can run extensive intrusion tests without the awareness of your company's internal network support resources. Unannounced penetration testing shows whether existing security defense systems such as intrusion incident alerts and event log monitoring are properly set up and consistently observed.

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    DoubleTake/Carbonite Software publishes a selection of tools intended to provide small and midsize businesses a range of cost-effective alternatives for replicating and restoring vital workloads such as Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progentís business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite products into small company IT networks to achieve an advanced level of availability and disaster recovery capability at an affordable price.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Progent offers national urgent technical support and troubleshooting services for businesses that run Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft products. Remote IT help offers optimum return for your information technology budget by protecting user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and skilled service specialists and engineers combine to enable Progent to handle most network problems without squandering time and expense by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security specialists to help with the most challenging system problems.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified control of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute an efficient upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to create and centrally control network ecosystems that include local offices, data centers, and cloud resources.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, optimizing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    Progent's Microsoft-certified SQL Server application programmers and DBAs can provide remote expertise to assist businesses of any size to build, administer, and maintain applications based on Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server experts offer support for any phase of application development in solutions that can include small office databases to N-tier VLDB applications and data warehousing.

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    Progent's Intune consultants can help your company to understand the business value of adopting Intune for configuring and managing your web-facing mobile computers including laptops, phones, and tablets based on Windows, iOS, and Google Android. Progent can assist your company to define security policies, plan and deploy test systems to evaluate the appropriateness of Intune for your network, install Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Intune deployment.

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    Years of background with Microsoft's Exchange technology has made Progent one of the most knowledgeable computer support firms in California for configuring email solutions powered by Microsoft Exchange Server 2000. Progent is skilled in helping small organizations get all the advantages of Exchange Server under common situations including upgrading from Exchange 5.5, moving from an ISP-based or POP3 Email system, and outsourcing your Exchange Server administration.

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    Progent offers organizations of all sizes world-class IT online or on-premises consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consulting experts also can provide security consulting for companies ranging from the small office to the global enterprise.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    With Cisco Catalyst switches for small and mid-size businesses, Cisco enables companies to realize the full advantages of adding intelligence into their IT infrastructures. Cisco's switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to handle time-critical needs, scalable to support future growth, safe enough to protect confidential data, and capable of prioritizing and controlling traffic flows to optimize system operations. Progent's Cisco certified engineers can show you how to pick out and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's CISM certified security consultants can help you create a comprehensive protection plan and configure Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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