Fast and Affordable Online Technical Support for Albany New York Information Networks
For businesses located in Albany New York, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced technology required to solve most network problems rapidly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where quick solutions manage to turn into substantial bills. Progent's skill at dealing with problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to link to your company's computer system without breaching system security.
Progent's advanced technical support database application maintains comprehensive records for the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to each Progent customer by every Progent consultant. This database of problems and fixes is structured as a conveniently retrievable support database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to find optimal resolutions promptly.
Remote services provided by Progent to customers in Albany New York include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a wide variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop services to help your business to install, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most complex issues associated with network infrastructure design, integration, administration, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to fix problems quickly. In typical cases, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of advanced on-line troubleshooting technology to perform quick, secure, and economical analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs offer help for all of Cisco's popular family of networking appliances by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can help you to identify and isolate infected devices and guard clean resources from being compromised. If your Albany system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can assist your Albany organization to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists have the wide range of skills necessary to rebuild all critical facets of a compromised system quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and operational restoration expertise.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to clean up rapidly following a serious breach. Security consulting services offered by Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux and Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Albany Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Albany New York rapid access to a reliable network service resource with years of background delivering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of business productivity, and Progent's policy is to fix rather than just report network issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides online professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Albany New York remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in crashes, remote monitoring can minimize disruptive and expensive network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Albany New York, Progent's phone-based computer support engineers can provide expert and affordable IT help the instant your business has to have it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Albany organization works with a local freelance consultant or employs a full time organization that can handle typical network issues, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected network emergencies or particularly complicated integration problems.
Features of Progent's Online Computer Services for Albany New York
Progent's phone help, Internet-based repair, network security expertise, and network management services offer offices in Albany New York the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Albany New York and is also ideal for networks in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone help and asks for no ongoing subscription fee for support services delivered during regular working hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized specialists with skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that address the special requirements of your business.
- State of the Art Remote Connectivity Software
Secure online access allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast solutions to problems that could otherwise demand a costly personal service call. Cutting-edge online access software and expert technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Popular VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose clients require instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.