Fast Remote Troubleshooting for Albany New York Computer Systems
Urgent Phone Consulting for Albany SystemsFor companies in Albany New York, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to solve the majority of information system issues quickly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies that allow the maximum degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent's remote service group can communicate with your network remotely without violating corporate security.

Progent's sophisticated customer support reporting application keeps comprehensive records of all support that Progent's clients have received. Progent's team consultants have access to the history of support rendered to each Progent client by every Progent consultant. This database of anomalies and resolutions is structured as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft open up additional vast technical support databases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to find the best resolutions quickly.

Online technical support services offered by Progent to companies in Albany New York include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid recovery of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a device that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk provides a seamless supplement to your in-house network support staff. User access to the Help Desk, provision of support, problem escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are consistent whether issues are resolved by your internal network support resources, by Progent's team, or a mix of the two. Your business has complete versatility to extend or shrink your part of IT support work as required. Progent provides initial deployment and onboarding of the professional services PSA software as well as documentation, validation and education. For more information about ProSight Shared Call Desk, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network experts offers your customers in Albany New York immediate access to a large technical support resource with extensive background delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a crucial driver of business performance, and Progent's intent is to solve and not merely document technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more on Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Albany New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By exposing looming problems before they expand into network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support a mix of operating systems.
How Your Albany Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Albany New York, Progent's online network support specialists are ready to provide expert and economical IT support whenever your organization needs it. Over 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the expense and lost time associated with in-person support calls.

Even if your Albany company relies on a regular freelance consultant or employs an in-house organization that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle sudden system crises or especially tough integration problems.

Details of Progent's Online Computer Services for Albany New York
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give offices in Albany New York the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    If your office computer system combines Sun Solaris technology with Microsoft Windows, Progent can assist you to incorporate your servers into a unified network that permits all your OS platforms to coexist for easy management, transparent dataflow, high reliability, enhanced throughput, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence support offerings feature network infrastructure integration and service, consulting for Windows services for UNIX, online server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk support.

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