Fast and Affordable Remote Support for Albany New York Computer Systems
For businesses located in Albany New York, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve most network problems quickly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many remote service companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow turn into large invoices. Progent's penchant for solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven processes which allow the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to connect to your company's computer system without compromising network security.
Progent's powerful service reporting application stores comprehensive records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services rendered to each client by any consultant. This archive of trouble tickets and fixes is stored as a readily accessible support database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient resolutions quickly.
Remote support services offered by Progent to clients in Albany New York include:
Certified MS Windows Experts
Progent's Microsoft-certified online service experts can deliver computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to help your business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging problems surrounding network design, installation, administration, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to resolve problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network using advanced on-line support tools to perform fast, secure, and economical diagnosis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of infrastructure appliances. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs deployment support, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security services available from Progent cover in depth information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; defending your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a broad range of computer technologies such as system architecture, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help troubleshooting problems within UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Albany Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Albany New York instant assistance from an efficient support group with years of experience providing phone help and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a major enabler of company productivity, and Progent's aim is to solve instead of simply record IT problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Albany New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into downtime, proactive monitoring can head off inconvenient and expensive network crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Albany New York, Progent's online computer support engineers are ready to deliver professional and cost-effective system help the moment your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Albany business has a local independent support technician or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle sudden system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Albany New York
Progent's remote network troubleshooting services enable your Albany business to enjoy the advantages of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most offices in Albany New York, nearby computer support resources, whether made up of independent consultants or an internal maintenance staff, can solve typical network issues. However, IT crises might spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call service experts offer an easy, quick, and budget-friendly way to augment your local help and to transfer valuable information to improve your ability to deal with downstream problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people have less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always available.
- Create a Scalable Basis for Smooth Expansion
Companies typically start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments need careful assessment, smart strategic planning, and wide technical expertise to upgrade to a network architecture that can offer the solid foundation to meet critical business demands and facilitate downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and improving productivity. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 support, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.