Fast and Affordable Online Help for Albany New York IT Networks
Fast Phone Help for Albany NetworksFor organizations located in Albany New York, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support engineers offer exceptional value because they possess the real-world experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical remote support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast solutions somehow end up as big invoices. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that ensure the highest degree of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your system remotely without violating network security.

Progent's proven technical support reporting system includes extensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the history of support provided to each Progent customer by any Progent engineer. This database of problems and resolutions is structured as an easily searchable internal knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick response from vendors' in-house product engineers so Progent's online service specialists can arrive at the best resolutions promptly.

Remote technical services provided by Progent to companies in Albany New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete major projects economically and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network professionals gives your workers in Albany New York instant assistance from a reliable technical support group with years of background delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a crucial driver of company success, and Progent's intent is to resolve and not just document IT issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Albany New York online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so that your computer support is proactive and automated. By detecting emerging issues before they expand into downtime, proactive monitoring can minimize disruptive and expensive service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments based on a variety of operating systems.
How Your Albany Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Albany New York, Progent's phone-based computer support engineers can deliver expert and economical IT help whenever your business needs it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Albany office has a local freelance consultant or maintains an in-house organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to deal with sudden system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Albany New York
Progent's remote support services allow your Albany organization to realize the benefits of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire added business value by being more available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most organizations in Albany New York, local computer support resources, whether represented by freelance consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support people. In these situations, Progent's on-call support specialists offer an easy, quick, and affordable solution to supplement your regular resources and to convey useful information to improve your ability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance consultants. While freelance service people carry less overhead than larger support companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your business to wait for help during an emergency. As your network expands, system unavailability and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically start with an information architecture created on a modest budget. Without a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems require proper assessment, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the solid foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex array of product alternatives available for accelerating business success and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, refined support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, at the forefront of IT service, performing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to every client. The discipline of documenting and archiving support records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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