Fast Remote Technical Support for Albany New York Computer Systems
For companies in Albany New York, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your computer system remotely without violating network security.
Progent's sophisticated customer support reporting system includes extensive histories describing the service that Progent's clients have received. Progent's authorized service personnel have access to the details of all help rendered to each Progent client by any Progent engineer. This history of anomalies and resolutions is stored as a quickly searchable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.
Remote technical support services offered by Progent to businesses in Albany New York include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to help you company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the master level. CCIEs know how to handle the most challenging issues encountered in network planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to solve problems quickly. In many cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of advanced on-line support technology in order to perform fast, secure, and economical analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet APs planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recuperate quickly following a serious penetration. Security consulting services available from Progent include: in depth information security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad range of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Albany Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or revamping your established one, identifying or modifying Call Center software products to handle the special needs of your company, or adding occasional phone support personnel to reinforce your in-house Call Center resources to handle high-demand scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Albany New York fast access to a large technical support resource with extensive background providing telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's goal is to solve and not simply annotate technical issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based advanced consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Albany New York online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your network support is proactive and automated. By detecting possible issues before they grow into network outages, automated monitoring can minimize inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Albany New York, Progent's phone-based computer support engineers are ready to provide professional and affordable system support the moment your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Albany office relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle sudden network crises or especially complicated integration problems.
Features of Progent's Remote Computer Services for Albany New York
Progent's phone support, remote repair, system security consulting, and network management services offer companies in Albany New York the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your company world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Albany New York and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for online support and requires no ongoing retainer for support services delivered during normal working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support for critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL DBA Services and Application Programming
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough information technology solutions that align with the unique requirements of your business.
- Sophisticated Online Connectivity Tools
Secure remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to issues that might otherwise demand an expensive personal visit. State-of-the-art online access tools and experienced engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Uptime
For offices with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.