Immediate Remote Troubleshooting for Albany New York Computer Networks
For companies in Albany New York, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced tools needed to solve most information system issues rapidly. Efficient support lowers direct costs because solutions require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast repairs manage to turn into substantial bills. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized technologies and proven processes that promote the maximum degree of efficiency for online engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to link to your environment remotely without breaching corporate security.
Progent's proven service reporting system stores extensive records describing all service that Progent's customers have received. Progent's authorized consultants have access to the records of all help rendered to every client by any engineer. This database of trouble tickets and resolutions is organized as a quickly exploitable internal knowledge base that permits Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best resolutions in the least time.
Online support services available from Progent to businesses in Albany New York include:
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Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide range of technology support including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help you business to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and indicates an individual's technical skills at the expert level. Cisco CCIEs can deal with the most difficult issues occurring in network design, deployment, management, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise allows them to find solutions for problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using state-of-the-art remote troubleshooting technology in order to perform fast, safe, and economical diagnosis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs engineering services, Cisco wireless controllers support Services, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security solutions to enhance the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist you to clean up rapidly after a serious penetration. Security support services offered by Progent include: comprehensive information security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide advanced online consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange environments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad array of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware
Ubuntu
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the security and reliability of your computer network, Progent's patch management services permit your in-house IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are via a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you�re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:
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Help Desk Support
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your established organization, identifying or customizing Help Desk Call Center application software to address the unique requirements of your company, or adding occasional phone support staff to supplement your existing Call Center resources to handle demanding scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Albany New York fast contact with a reliable network service resource with extensive experience delivering phone help and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a major contributor to business efficiency, and Progent's target is to resolve instead of just annotate IT issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in key business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Albany New York online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM to suit your environment so your computer support is proactive and automated. By detecting possible trouble spots before they evolve into network outages, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support multiple OS platforms.
How Your Albany Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Albany New York, Progent's phone-based network support specialists can provide expert and economical system help the instant your business requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Albany company has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Albany New York
Progent's online support services enable your Albany company to experience the benefits of timely, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic value by becoming more reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your local support resources
For most organizations in Albany New York, local network support resources, whether represented by outside consultants or a full-time IT staff, can handle typical network problems. However, major troubles might spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your local service people. In these situations, Progent's online service specialists give you an easy, quick, and budget-friendly solution to supplement your local resources and to convey valuable information to improve your ability to resolve downstream issues in-house.
- Less Dependence on Freelance Consultants
For network support, smaller companies often depend on independent freelance service providers. While freelance service people have smaller internal costs than larger support firms and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your business expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays available.
- Build a Solid Foundation for Smooth Growth
Organizations often start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These poorly designed environments require proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture that can provide the stable foundation to handle current business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller offices require guidance and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The practice of detailing and archiving service records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.