Fast and Affordable Remote Help for Albany New York Computer Networks
For businesses located in Albany New York, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. This reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast solutions manage to end up as big tabs. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and proven methodologies that permit the maximum level of effectiveness for online consulting and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to connect to your company's computer system without violating corporate security.
Progent's sophisticated service database system maintains thorough documentation describing all support that Progent's clients have received. Progent's staff service personnel have access to the records of support provided to every Progent customer by any consultant. This history of issues and solutions is structured as an easily retrievable internal database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with the most efficient resolutions promptly.
Online support services provided by Progent to clients in Albany New York include:
Authorized Windows Support
Progent's Microsoft-certified online service engineers can deliver computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle the most challenging issues surrounding network planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent value because their deep experience allows them to fix problems quickly. In many instances, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced on-line support tools to perform fast, secure, and economical diagnosis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure devices by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a range of security solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate rapidly after a damaging penetration. Security services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies including network architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting services include:
How Your Albany Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Albany New York quick contact with an effective network service resource with substantial experience delivering phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key contributor to company performance, and Progent's target is to fix and not just track network issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, customization, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Albany New York remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can head off stressful and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a mix of operating systems.
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Albany New York, Progent's online network support specialists are ready to deliver effective and cost-effective system help the moment your organization has to have it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Albany office deals with a local independent consultant or maintains a full time organization that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to handle unexpected network crises or especially complex integration projects.
Details of Progent's Remote Network Support for Albany New York
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services offer offices in Albany New York the greatest leverage for your support budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Albany New York and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone help and requires no ongoing retainer for services delivered during normal business hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core support services include technology integration, MS Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon MWS Software Integration
By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that fit the special requirements of your business.
- Advanced Remote Access Software
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise require a costly personal service call. State-of-the-art online access software and expert technicians combine to enable Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network support, performing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The discipline of documenting and archiving service activity allows more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.