Fast and Affordable Online Technical Support for Albany New York IT Networks
For organizations in Albany New York, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This lowers immediate costs since solutions require minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast solutions somehow turn into major invoices. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and proven processes which allow the maximum degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to connect to your network remotely without breaching network security.
Progent's proven technical support reporting system includes detailed documentation describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help provided to every Progent customer by every consultant. This database of issues and repairs is structured as a readily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' in-house engineering staff so Progent's remote service experts can come up with optimal solutions quickly.
Remote support services offered by Progent to customers in Albany New York include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates a consultant's networking knowledge at the expert level. CCIEs can handle even the most stubborn challenges associated with network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to solve problems quickly. In many cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced remote troubleshooting technology to perform fast, safe, and economical analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure devices. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points engineering services, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up quickly following a serious breach. Security solutions offered by Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad array of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of critical files/folders, apps, images, and VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth management reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Albany Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of experienced information technology experts offers your customers in Albany New York quick communication with a reliable support resource with extensive background delivering phone consulting and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a significant contributor to company efficiency, and Progent's goal is to fix rather than simply report technical problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote professional engineering expertise and education in special business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Albany New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into crashes, remote monitoring can avoid inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments based on a variety of platforms.
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Albany New York, Progent's phone-based network support engineers are ready to deliver professional and affordable system help the instant your organization requires it. More than two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Albany organization relies on a local independent consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to deal with unexpected system emergencies or especially challenging integration problems.
Details of Progent's Online Network Support for Albany New York
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give businesses in Albany New York the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Albany New York and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone help and imposes no monthly subscription fee for support services provided during normal business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from authorized specialists who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, MS Exchange expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Database Administration and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that match the special requirements of your business.
- State of the Art Online Connectivity Tools
Secure online connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand an expensive onsite service call. Cutting-edge online access software and experienced engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoft's powerful server products with services such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every client. The practice of documenting and archiving support records allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.