Fast Online Help for Albany New York Information Networks
Fast Phone Support for Albany NetworksFor organizations located in Albany New York, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. This lowers direct costs since solutions use up fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating network outages and associated losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where fast solutions manage to end up as large tabs. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and proven methodologies that permit the highest level of effectiveness for remote consulting and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's network without breaching corporate security.

Progent's advanced technical support database system keeps extensive records of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support provided to each Progent client by every consultant. This archive of trouble tickets and repairs is stored as a quickly exploitable proprietary database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists can come up with optimal resolutions promptly.

Online technical support services provided by Progent to customers in Albany New York include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable transparent backup and fast recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting tools created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your current one, evaluating or enhancing Help Desk application software to handle the particular demands of your business, or adding occasional phone support staff to reinforce your internal Call Center resources to handle demanding scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Albany New York quick assistance from a dependable technical support group with substantial background delivering phone help and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's intent is to solve rather than simply record technical issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Albany New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they expand into network outages, system monitoring can ward off inconvenient and costly network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate multiple operating systems.
How Your Albany Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Albany New York, Progent's phone-based computer support specialists can deliver expert and affordable IT support the moment your business has to have it. Over 20 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Albany office deals with a regular independent support technician or employs a full time organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden network crises or particularly complicated integration projects.

Details of Progent's Remote Computer Support for Albany New York
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give companies in Albany New York the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT experience, refined support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of network support, performing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each client. The discipline of detailing and archiving service activity allows more efficient support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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    Progent's Cisco certified network infrastructure experts can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's Microsoft-certified consulting experts can help your organization to determine the benefits of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and carry out a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast return on investment by improving your workers' efficiency, cutting the cost of hardware and support, streamlining administration, and consolidating your vital communications technologies.

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    Progent can help your business to evaluate the many subscription options offered with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid solutions that seamlessly combine on-premises and cloud resources.

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    Progent is one of the most expert network support firms for integrating e-mail solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full benefits of Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, works with the most popular handheld devices, permits single sign-on with Azure AD, and tightens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and hands-on experience to address the many technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    For small businesses interested in Progent's IT outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.


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