Fast Remote Technical Support for Albany New York Computer Systems
Fast Online Support for Albany NetworksFor companies in Albany New York, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's sophisticated customer support reporting system includes extensive histories describing the service that Progent's clients have received. Progent's authorized service personnel have access to the details of all help rendered to each Progent client by any Progent engineer. This history of anomalies and resolutions is stored as a quickly searchable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.

Remote technical support services offered by Progent to businesses in Albany New York include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or revamping your established one, identifying or modifying Call Center software products to handle the special needs of your company, or adding occasional phone support personnel to reinforce your in-house Call Center resources to handle high-demand scenarios like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Albany New York fast access to a large technical support resource with extensive background providing telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's goal is to solve and not simply annotate technical issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides phone-based advanced consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Albany New York online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your network support is proactive and automated. By detecting possible issues before they grow into network outages, automated monitoring can minimize inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your Albany Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Albany New York, Progent's phone-based computer support engineers are ready to provide professional and affordable system support the moment your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Albany office relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle sudden network crises or especially complicated integration problems.

Features of Progent's Remote Computer Services for Albany New York
Progent's phone support, remote repair, system security consulting, and network management services offer companies in Albany New York the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your company world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent offers small businesses a pair of low-cost security evaluation scanning packages that include, for a set price, remotely managed scans of your security profile which are evaluated by professional security specialists who interpret the results of the scan, deliver unbiased evaluations of your existing security vulnerability, and make suggestions for enhancements. Progent has developed two non-overlapping security inventory packages for external and internal security scanning that are priced to meet the budgets of small businesses while providing enterprise-class assessments of your network's exposure to attack.

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    Progent's certified consultants offers remote and on-premises consulting expertise to help you to administer, support, and troubleshoot PCs powered by Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, backup and restore, remote connectivity, mobile device management, wireless network design, and remote network monitoring.

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    Windows 8.1 is engineered to power computers ranging from smartphones and tablets to engineering workstations. A wealth of innovative features, such as its touchscreen interface and iconic tile user interface, provide a wide selection of advantages for companies who know how to put them to work. Progent's Windows experts can assist get your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain significant competitive advantage from the operating system's many technical enhancements.

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    Progent's consultants can assist your company to evaluate the value of Lync Server 2010 for your business and can help you to design and execute a rollout of Lync Server 2010 that centralizes the administration of Instant Messaging and Presence and improves the output of your in-house staff, at-home workers, and smartphone users. Progent can in addition assist you to perform an efficient migration to Microsoft Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Lync Server 2010 with Microsoft Exchange, SharePoint Server, and SQL Server, show you how you can run Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office programs, and offer training and continuing support for Lync Server and other Microsoft products.

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    Progent's certified ISA Server consulting experts have long experience developing ISA Server-based security solutions for information systems with multiple offices, remote users, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your network security needs without overly restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Hyper-V 2016 incorporates key features initially developed for and refined on Azure, one of the world's largest public clouds. This pedigree significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your business, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a smooth migration plan, educate your IT management and support personnel, and provide ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

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    Progent's Microsoft and Cisco certified computer engineers can provide expert help with a wide array of products and technologies and can deliver that expertise remotely anywhere in the U.S. or in person in major cities throughout the country and anywhere in . Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a combination of Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco CCIE network engineers for the toughest connectivity problems, as well as the the assistance of CISSP and CISM-accredited security engineers to assist with complex security planning and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the United States.

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    Progent's CISSP-certified network security consultants can help organizations of all sizes with any facet of information system security. Progent can help implement efficient cybersecurity solutions that guard a small office against modern malware attacks or Progent can plan, configure, and manage an end-to-end security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients accessing network resources spread over multiple physical datacenters and various clouds.

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    Mid-sized companies can get all the advantages of Microsoft Operations Manager and have fast availability of Progentís Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network service packages, medium-size organizations can choose a simple co-sourcing service program based on Microsoft System Center Operations Manager with server monitoring, proactive warnings, in-depth system analysis, Help Desk support, and remote troubleshooting. For businesses with line-of-business environments who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to provide mid-size business information systems enterprise-class reliability, security and productivity.

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    Progentís IT outsourcing services offer affordable network support for small businesses. Whether it includes designing network infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or creating a web-based eCommerce application, outsourcing your network engineering services can reduce costs and eliminate risks, allowing network support budgets to grow in a more linear and controlled manner than is possible by assembling a bulky, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available network architecture for your critical applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the requirement for an internal BlackBerry expert and reducing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's proven remote support model, provides small companies a cost-effective solution for incorporating BlackBerry technology seamlessly into their IT network.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of the time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it.

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to provide a centralized solution for deploying and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist businesses of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade smoothly from legacy versions of Virtual Machine Manager, develop workflows for building and installing VMs and hosts, design high-availability compute and storage clusters, integrate your datacenter resources with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor experts offer world-class Windows Hyper-V consulting and VMware ESXi support.


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