Onsite and Remote Network Consulting

Fast and Affordable Remote Support for Albany New York Information Networks
For organizations in Albany New York, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools required to resolve most network problems quickly. Efficient support reduces direct costs because service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies which permit the maximum level of effectiveness for online help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to connect to your computer system without violating system security.

Progent's powerful technical support database system stores detailed records of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance rendered to each Progent client by any consultant. This database of issues and solutions is structured as a conveniently accessible proprietary database that allows Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions promptly.

Remote support available from Progent to clients in Albany New York include:

• Authorized MS Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of platform support services such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Microsoft Access Development and Training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a wide array of affordable PC desktop services to help you business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.

• Contact a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most complex challenges surrounding network planning, installation, administration, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness since their broad experience allows them to resolve problems rapidly. In common instances, less qualified engineers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced on-line support technology to perform fast, secure, and economical analysis and remediation.

  Upstate New York Contact Information:
  Progent offers consulting services and onsite technical support throughout upstate New York.
  

  Progent locations in Upstate New York

  City	Address	Phone	Link
  Albany	90 State Street, Suite 700 Albany, NY 12207	(518) 641-1177	Albany Network Support Services
  Buffalo	534 Delaware Ave Buffalo, NY 14202	(716) 442-2400	Buffalo Network Support Services
  Rochester	Mill Street Executive Center Rochester, NY 14614	(585) 471-2777	Rochester Network Support Services

  
  
  

  Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.

• CISSP, ISSAP, and CISM Premier System Security Professionals
  Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recover rapidly following a damaging breach. Security support services available from Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile communication; guarding your email infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent can provide advanced remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a wide array of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX/Linux support engineers can offer urgent remote help resolving anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
  — Apple Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX
  — BSD
  — Silicon Graphics IRIX (SGI/IRIX)
  

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight series of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

• Help Desk Support
  Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

  Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your established one, evaluating or customizing Help Desk application software to meet the unique demands of your corporation, or adding occasional online staff to reinforce your existing Call Center team to handle demanding scenarios such as software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk team of veteran network consultants provides your customers in Albany New York rapid contact with an effective support group with years of experience delivering phone help and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of business productivity, and Progent's target is to fix rather than merely document network problems.

• Applications Services: Training, Programming, and Troubleshooting
  Progent's Applications Experts staff can supply remote professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Group.

• Centralized and Streamlined Administration of Hybrid Cloud Environments
  System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Support
  Progent offers companies in Albany New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they grow into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a variety of OS platforms.

Even if your Albany business works with a local freelance support technician or maintains a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to solve sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Albany New York
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give companies in Albany New York the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

• Immediate Telephone Access to Microsoft Certified Experts
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Albany New York and is also ideal for customers in geographic areas that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.

• By the Minute Billing to Minimize Costs
  Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online help and asks for no periodic subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for simple repairs.

• Availability of Cisco Certified Network Design Experts
  Progent's certified experts for Cisco offers the services of authorized specialists with experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's core consulting offerings consist of system integration, MS Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts staff covers:
  — Microsoft Dynamics GP/Great Plains Consulting and Customization
  — Microsoft Project Expertise
  — Office 365 solutions support
  — Office Excel and Microsoft Office 365 Excel Consulting and Application Development
  — Microsoft Office Word and Office 365 Word Help
  — BI Reporting Consulting and Training
  — Microsoft Power BI Integration Services
  — UNIX, Linux and Sun Solaris Help
  — MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
  — Oracle DBA Services and Software Programming
  — MySQL Database Administration and Software Programming
  — Mac Support
  — Amazon Marketplace Web Service Software Design and Programming

  By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your company.

• State of the Art Remote Access Tools
  Protected remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise require an expensive personal visit. Cutting-edge online access tools and experienced engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.

• Support for Mainstream VPN Gateways
  Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

• 24x7 Service for High Network Uptime
  For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high network availability.

• Help Desk Call Center
  Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined support software, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

• Certified Expertise in Microsoft's Entire Family of Server Platforms
  Progent offers in-depth expertise for Microsoft’s leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.

• Value Pricing
  Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit minor problems to fester.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each customer. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

• 24x7 Server Monitoring with MS Operations Manager
  Progent is one of the only support companies to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.