Immediate Remote Troubleshooting for Albany New York IT Networks
Immediate Online Technical Support for Albany SystemsFor organizations in Albany New York, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's online technical support engineers offer exceptional value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. This lowers immediate costs since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the maximum degree of effectiveness for remote consulting and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your computer system without compromising system security.

Progent's sophisticated customer support reporting system includes thorough documentation describing the support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to each Progent client by any Progent consultant. This archive of problems and responses is structured as a quickly accessible support knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft open up other extensive support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists can arrive at the best resolutions promptly.

Remote technical support services provided by Progent to businesses in Albany New York include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight series of outsourced network management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and enable non-disruptive backup and fast recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services permit your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and give your password you are asked to confirm your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your existing one, selecting or customizing Help Desk software to meet the unique needs of your company, or providing temporary online staff to work with your internal Call Center team during unusually busy situations such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Albany New York instant contact with an effective technical support group with years of experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's intent is to fix rather than just report IT issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth engineering support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications such as CRM, Office Project, Office Word, and Office Excel. For additional information about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Albany New York remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, proactive monitoring can ward off stressful and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of operating systems.
How Your Albany Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Albany New York, Progent's online network support specialists are ready to deliver professional and economical IT support the instant your business requires it. More than two decades of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Albany organization works with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to address sudden network emergencies or particularly challenging integration problems.

Features of Progent's Remote Computer Support for Albany New York
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer businesses in Albany New York unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent can provide the temporary assistance of a seasoned Chief Information Officer to provide strategic direction to help you pick and maintain IT technology appropriate for your present needs and that can serve as a solid foundation for your future growth. Progent's part-time or temporary CIO services offer financial advantages to companies trying to maximize the impact of their network expenditures but who are without the budget or hesitant to add one more executive-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable team of consultants certified to maintain all leading operating systems and connectivity technologies plus a broad selection and application software, Progent is in an ideal position to offer unbiased recommendations along with advanced technical help for developing IT systems that match the particular needs of your organization.

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    Remote server management cards give network administrators full control over a server without the need for a personal visit. Through remote server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and support a fault-tolerant company network that includes remote management cards and Progent can utilize these remote server management cards to deliver efficient remote technical support. Progent has experience with a number of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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    Progent's Microsoft certified experts provide small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install critical applications quickly and reliably to specified users, lower product expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by improving your awareness of weak points and by installing critical updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the administrative functions built into Windows. Progent's SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource tracking management including software and appliance inventory.

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