Fast and Affordable Online Technical Support for Albany New York IT Networks
Immediate Phone Consulting for Albany SystemsFor organizations located in Albany New York, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of information system issues quickly. Efficient support lowers direct costs because service calls use up fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor solutions manage to turn into large bills. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies which promote the highest degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's environment remotely without breaching network security.

Progent's sophisticated service database system stores detailed documentation for all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of assistance provided to every Progent customer by every Progent consultant. This history of issues and responses is organized as a conveniently exploitable support database that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts can come up with optimal resolutions quickly.

Online support available from Progent to companies in Albany New York include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be used for this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or revamping your current organization, identifying or customizing Help Desk software products to address the unique demands of your company, or adding temporary phone support personnel to work with your in-house Help Desk team during unusually busy events like software transitions, major updates, or rolling out new applications.

    Progent's Call Center staff of veteran information technology consultants offers your computer users in Albany New York immediate assistance from an efficient support group with substantial background offering telephone-based help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business performance, and Progent's policy is to solve and not merely annotate network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Albany New York remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager for your business so your network maintenance is proactive and automated. By exposing potential issues before they cause network outages, proactive monitoring can avoid inconvenient and costly service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a mix of operating systems.
How Your Albany Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Albany New York, Progent's online computer support specialists are ready to deliver effective and cost-effective system support the instant your company requires it. More than two decades of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Albany business works with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to address sudden network crises or especially complex integration projects.

Features of Progent's Online Network Services for Albany New York
Progent's phone support, remote repair, system security consulting, and network management services offer offices in Albany New York the greatest leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the forefront of IT service, performing a broad range of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's Cisco-Certified technology consultants provide professional PIX Firewall consulting services covering architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, easy-to-install desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible combination of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progent's network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture promises lower total cost of ownership of hardware and quicker return on investment, more efficient use of physical computers, simplified operations, enhanced system availability, and easier manageability. Typical usage scenarios for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy software based on obsolete operating systems, and inexpensive quarantine of software development or pilot testing systems from on-line systems.

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    Cisco has developed an extensive product line of routers that includes appliances built to provide the protection, bandwidth, and availability demanded by customers from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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