Fast and Affordable Online Technical Support for Albany New York Information Networks
Fast Online Support for Albany SystemsFor businesses located in Albany New York, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced technology required to solve most network problems rapidly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where quick solutions manage to turn into substantial bills. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to link to your company's computer system without breaching system security.

Progent's advanced technical support database application maintains comprehensive records for the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to each Progent customer by every Progent consultant. This database of problems and fixes is structured as a conveniently retrievable support database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to find optimal resolutions promptly.

Remote services provided by Progent to customers in Albany New York include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Albany New York rapid access to a reliable network service resource with years of background delivering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of business productivity, and Progent's policy is to fix rather than just report network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides online professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Albany New York remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in crashes, remote monitoring can minimize disruptive and expensive network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
How Your Albany Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Albany New York, Progent's phone-based computer support engineers can provide expert and affordable IT help the instant your business has to have it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Albany organization works with a local freelance consultant or employs a full time organization that can handle typical network issues, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected network emergencies or particularly complicated integration problems.

Features of Progent's Online Computer Services for Albany New York
Progent's phone help, Internet-based repair, network security expertise, and network management services offer offices in Albany New York the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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    Global Information Assurance Certification was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are recognized by companies and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer help with all of the security capabilities covered under GIAC certification including evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.

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    VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly restore the entire logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

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    System Center Configuration Manager automates software provisioning at scale, centralizes security and compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a common control mechanism for managing mixed-OS networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help your organization with any aspect of planning, installing, using and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.

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    Progent's wireless site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi LAN customized for your environment, providing you a WLAN that delivers the reception, speed, capacity, QoS, data protection, and hand-off ability your business needs. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and onsite survey services for confirming, tuning, and troubleshooting a functioning wireless network.

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