On-premises and Remote Network Consulting and Troubleshooting

Fast and Affordable Remote Support for Albany New York Information Networks
For organizations located in Albany New York, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology required to solve most information system problems quickly. Efficient support reduces immediate costs because solutions use up fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe only for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast fixes somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent's online support team can link to your company's system remotely without compromising network security.

Progent's sophisticated customer support database system stores thorough histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support rendered to every Progent client by any consultant. This history of trouble tickets and solutions is organized as a conveniently searchable proprietary database that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with the most efficient resolutions in the least time.

Online support services provided by Progent to customers in Albany New York include:

• Certified MS Windows Experts
  Progent's Microsoft-expert online service experts can provide computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of technology support services such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Microsoft Office Access Application Development, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also can deliver a broad array of cost-effective desktop support services to assist your company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies an individual's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult problems surrounding network design, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs offer excellent value because their depth of experience permits them to resolve problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using sophisticated remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.

  Upstate New York Contact Information:
  Progent offers consulting services and onsite technical support throughout upstate New York.
  

  Progent locations in Upstate New York

  City	Address	Phone	Link
  Albany	90 State Street, Suite 700 Albany, NY 12207 United States	(518) 641-1177	Albany Network Support Services
  Buffalo	534 Delaware Ave Buffalo, NY 14202 United States	(716) 442-2400	Buffalo Network Support Services
  Rochester	Mill Street Executive Center Rochester, NY 14614 United States	(585) 471-2777	Rochester Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer help for all of Cisco's popular selection of infrastructure appliances by offering consulting services such as:

  • ASA Next Generation Firewalls with Firepower Services Integration and Debugging
  • Cisco Routers Configuration and Troubleshooting Services
  • Catalyst Switches Deployment Expertise
  • Nexus Switches Deployment Services
  • Cisco Meraki Switches Consulting and Support Services
  • Cisco Aironet Access Points Deployment Help
  • Cisco Wireless Controllers Support Services
  • Cisco Meraki Access Points Design Help
  • Cisco Unified Communications Manager and CallManager Configuration
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting and Wireless IP Phone Solutions
  • Cisco VPN Setup and Troubleshooting Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses to identify and quarantine infected devices and guard undamaged resources from being compromised. If your Albany system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Help
  Progent's ransomware recovery experts can assist your Albany organization to rebuild an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of cybersecurity experts have the wide range of knowledge necessary to rebuild all critical components of a targeted system rapidly and with minimal data loss. To find out more, visit Progent's ransomware cleanup and operational restoration services.

• CISM and CISSP Premier System Security Experts
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recuperate quickly after a serious breach. Security support services offered by Progent include: in depth network security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; designing safe techniques for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

• Cloud Integration
  Progent can provide expert online consulting services to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 integration solutions with on-prem installations of Exchange, Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad range of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.

  Major Linux platforms for which Progent offers expert support include:
  — RedHat
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of low-cost, subscription-based services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT personnel and your Progent consultant so that emerging issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Help Desk: Outsourced and Shared Call Center Services
  Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support staff. End user interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your internal IT support staff, by Progent, or both. Your business has unrestricted flexibility to extend or shrink your share of support activity as needed. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus documentation, testing and training. To find out more about ProSight Co-Managed Support, go to ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:

• Call Center Services
  Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

  Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Albany New York rapid communication with a reliable network service group with extensive experience offering telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's goal is to solve instead of just track IT issues.

• Applications Services: Education, Programming, and Integration
  Progent's Applications Consulting Team provides phone-based advanced consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.

• Unified and Streamlined Management of Hybrid Cloud Environments
  System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent offers companies in Albany New York online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your business so that your network support is proactive rather than reactive. By detecting looming problems before they expand into downtime, remote monitoring can avoid disruptive and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a combination of platforms.

Even if your Albany office relies on a regular independent consultant or employs a full time organization that can handle typical computer issues, Progent's Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Albany New York
Progent's phone help, Internet-based repair, network security expertise, and system management services give offices in Albany New York unparalleled leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:

• Fast Telephone Access to Microsoft Premier Professionals
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Albany New York and is also ideal for customers in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and on-going education.

• Per Minute Rates to Reduce Costs
  Progent provides remote support on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for online support and asks for no periodic retainer for services provided during normal working hours. This protects you from paying big bills for simple fixes.

• Availability of Cisco Network Design Experts
  Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.

• Application Specialists Team
  Progent's basic support services include technology integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
  — Dynamics GP/Great Plains Consulting and Customization
  — Microsoft Office Project and Project Online Training
  — Microsoft Office 365 integration support
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — BI Reporting Consulting and Training
  — Microsoft Power BI Integration and Training
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
  — Oracle Management Support and Application Development
  — MySQL DBA Services and Application Programming
  — Mac Consulting
  — Amazon Marketplace Web Service Software Design and Programming

  By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that meet the special requirements of your business.

• Sophisticated Online Connectivity Tools
  Protected online connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to find fast solutions to problems that could otherwise demand a costly onsite service call. Cutting-edge remote connectivity tools and expert engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote network analysis.

• Support for Popular VPN Products
  Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

• Round-the-Clock Support for Maximum Network Uptime
  For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose workers require instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Full Line of Servers
  Progent can provide in-depth expertise for Microsoft's popular server platforms with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

• Value Pricing
  Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every customer. The practice of detailing and archiving support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

• 24x7 Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.