Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most successful solutions for maintaining location-independent connectivity to messaging, scheduling, web applications, and other critical business information. Progent offers Albuquerque, New Mexico companies the services of BlackBerry-certified professionals who can assist organizations to manage their BlackBerry environments or transition efficiently to a more popular smartphone platform.

As the complexity of small business networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for businesses of any size, effective integration and maintenance of BlackBerry solutions has become more challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and company databases, small businesses often resort to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and repair BlackBerry environments economically and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's proven online support capabilities, gives small businesses an affordable solution for integrating BlackBerry technology productively into their business information network.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined administration tools to help you monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, customize mobile software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services


Consulting Services for BlackBerry Enterprise Server
RIM's advanced platform for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange, Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during transit to ensure optimum security. BlackBerry BES Server also streamlines a broad selection of vital management tasks ranging from smartphone setup and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-premier consultants can assist you to use BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry smartphone software remotely
  • Manage client settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier engineers can also assist you to use BES Server to implement key procedures not supported by the entry-level BES Server Express. These tasks include:

  • Set up and manage BES Server's high-availability architecture using virtual servers
  • Deploy BlackBerry devices remotely
  • Establish specialized management roles
  • Automatically track and report on the health of your BlackBerry system

Progent's Online BlackBerry-premier Support is Fast and Affordable
For businesses in Albuquerque, New Mexico who require quick and affordable access to a certified BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned network support staff who have delivered network solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Online support avoids travel costs and enables specialists to solve technical issues quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry solutions and offer professional support in areas including resolving synchronization problems, deploying BlackBerry Enterprise Server, and creating a protected, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified service professionals can in addition assist your business to troubleshoot a wide range of problems concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in providing countrywide remote consulting services for small company networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support expenses at a minimum and, by handling issues promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical procedures including resolving enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to ask Progent about consulting expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Progent's Microsoft-certified consultants can provide remote and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design a local, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you design and validate a security environment for your Skype for Business solution that is compliant with regulatory standards.

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    Progent's Computer Call Center Outsourcing Services for PC desktop technical support are intended especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.

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    Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes located on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is completed on time and within budget.

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    E-Mail Guard is a comprehensive solution for defending against spam and viruses. E-Mail Guard handles the security and administration of company email by providing constantly updated spam and virus blocking, policy management, content filtering, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and reporting utilities plus outbound email filtering to let you repair your e-mail environment and specify and enforce corporate email policy.

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    Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum degree of dependability and expandability and is also easy to migrate to any data center. Progent's Private Cloud Hosting and Management options are built on proven virtualization platforms that enable small businesses with multi- platform environments to economize dramatically on the expense of capital investments, system support, and network management while achieving enterprise-class reliability and an unmatched degree of vendor independence.

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    Progent's Citrix-accredited engineers can help your company to understand the strategic advantages of XenServer and additional Citrix products, and can assist you to design, test, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also analyze your existing XenServer environment and show you how to optimize resource utilization, responsiveness, security and compliance, availability, and recoverability.

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    Progent's seasoned application designers and programmers can assist your business to build enhancements to Microsoft GP/Great Plains that address the unique requirement of your business without losing the benefits of seamless Windows integration. Progent can also provide expertise with a selection of development tools that can be used to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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