Consulting Support Services for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most successful products for maintaining location-independent connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Albuquerque, New Mexico businesses the services of BlackBerry-certified experts who can assist businesses to manage existing BlackBerry deployments or transition smoothly to a modern mobile solution.

As the sophistication of small business networks has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the standard for companies regardless of size, effective deployment and support of RIM BlackBerry technology has grown increasingly difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small businesses often resort to external support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the necessity for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small companies an affordable alternative for incorporating BlackBerry products productively into their information network.

Progent's experts can help your business with SQL Server 2019 development consulting, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can monitor and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services


Consulting Support for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool allows Microsoft Exchange, Lotus, or Groupwise users to send and receive messages that stay encrypted in wireless transit to provide optimum security. BlackBerry Enterprise Server also streamlines a broad selection of critical administrative jobs ranging from smartphone deployment and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to perform important tasks not available with the less advanced BES Server Express. These tasks include:

  • Configure and support BlackBerry's high-availability infrastructure based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Automatically track and report on the overall health of your BlackBerry solution

Progent's Remote BlackBerry-certified Consulting Services is Fast and Affordable
For businesses in Albuquerque, New Mexico who need fast and affordable access to an authorized RIM BlackBerry consultant, Progent offers effective remote help from a seasoned network support team who have delivered IT solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Online support avoids travel costs and enables specialists to solve problems quickly, so you minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry technologies and can provide expert support in fields such as troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, high-availability network infrastructure for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform common support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can also help you to troubleshoot a broad range of issues associated with synchronization, handset recognition, email consistency, web browsing, wireless connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote help for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support expenses at a minimum and, by handling problems promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, implementing over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.



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  • Les Kent has a 35-year track record of successful technology integration, business management, marketing, and operations. He has demonstrated a knack for creating elegant information technology solutions while working as a network designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global enterprises.

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