Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful solutions for maintaining location-independent access to messaging, calendars, web programs, and other critical business data. Progent can provide Albuquerque, New Mexico companies the expertise of BlackBerry-certified experts who can help organizations to maintain existing BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the complexity of small business networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for companies of any size, effective deployment and maintenance of RIM BlackBerry solutions has become more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses often resort to external support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the necessity for an internal BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, coupled with Progent's efficient remote support model, provides small companies an economical alternative for integrating BlackBerry technology productively into their IT network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you monitor and support BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry smartphones, providing a centralized platform for controlling critical tasks such as device deployment, updates, and deactivation and also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus email platforms and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry BES Server Integration Help

BES Server features a wealth of data protection capabilities starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in selecting degrees of security to meet the special requirements of your company's network. Progent's BlackBerry certified consultants can assist your company to choose powerful security features and activate them wirelessly. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry device
  • Erase data from a lost BlackBerry device
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting how to prevent mobile users from loading or executing unsafe or unauthorized programs. Progent can assist you to choose protective techniques like:

  • Specify exactly which programs are permitted on the device
  • Block external applications from using non-volatile storage on the device
  • Determine which resources third-party applications can use on the BlackBerry smartphone
  • Restrict the types of connections third-party applications running on the smartphone can initialize
  • Block all external programs from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-certified Support is Quick and Economical
For companies in Albuquerque, New Mexico who require quick and affordable access to an authorized BlackBerry support expert, Progent provides efficient online assistance from a seasoned network support staff who have delivered network solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Online consulting services eliminates travel costs and allows consultants to resolve problems quickly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and can provide professional help in fields including troubleshooting synchronization issues, deploying BlackBerry Enterprise Server, and designing a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements analysis, system architecture, roll-out planning and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a mobile wireless environment that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and hardware products match your needs, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can assist you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Specialist
To get in touch with Progent about engineering support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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