Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time among the most popular products for maintaining location-independent access to email, calendars, web applications, and other critical business data. Progent offers Albuquerque, New Mexico companies the expertise of BlackBerry-premier consultants who can help businesses to maintain their BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for organizations of any size, successful integration and support of BlackBerry solutions has become increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's efficient online support model, provides small companies an economical solution for integrating BlackBerry products seamlessly into their business information network.

Progent's experts can help your business with SQL Server 2019 development support, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom mobile software, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services


Integration Help for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry devices is the BlackBerry BES Server. This powerful tool enables Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive emails that stay encrypted during transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide selection of critical management jobs that span from smartphone deployment and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can help you use BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user settings with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry BES Server to perform key procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BlackBerry's fault-tolerant architecture based on VMware
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and report on the health of your system

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and help you to define and install appropriate security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry engineer has support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs analysis, solution architecture, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to design a mobile wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which administration model and equipment match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To ask Progent about technical expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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    If you are a network engineer with system support experience, joining Progent and working for our customers will expand your skills through interaction with Progent's staff of mutually supportive, high-output consulting experts. Progent's concentration on providing IT consulting and technical support to small and midsize businesses will give you the opportunity to work in depth with decision makers and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office environment provides the most advanced technology for remote support and wireless connectivity to allow you to come up with speedy fixes when you take on business-critical issues.

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    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned structure. These enhancements favorably impact vital areas such as manageability, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange 2013.

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    Progent's SonicWall firewall experts can help you integrate, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and build security into your business practices.

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    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner and more secure AD environment. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime.

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    Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.

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    Progent's certified SonicWall firewall experts can help you deploy, manage, and update SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and build security into your corporate practices.

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    Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for efficiently connecting people, teams and information. SharePoint provides a common location for your employees or customers to connect to, organize, distribute and manipulate useful information, files, and applications and to interact with one another. Microsoft SharePoint allows faster and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, workgroups and major tasks with the knowledge they've developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.

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    Progent offers online and on premises consulting to assist your organization with any aspect of BI reporting ranging from troubleshooting or modernizing applications to designing and implementing an advanced BI environment. Progent's management reporting experts can help you to maintain your existing BI environment, assist you to migrate databases and applications from an outdated reporting platform to a modern solution, and provide as-needed remote training to meet your individual requirements. Progent's business reporting consultants can provide expertise in all popular business intelligence reporting platforms such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

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    ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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