Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most successful products for maintaining location-independent access to email, calendars, web-based programs, and other critical business data. Progent offers Albuquerque, New Mexico businesses the services of BlackBerry-premier professionals who can assist businesses to maintain existing BlackBerry deployments or transition smoothly to a current mobile platform.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, successful deployment and maintenance of BlackBerry technology has become more difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations frequently turn to outside consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, gives small companies a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined management utilities to enable you to track and support BlackBerry smartphones across your business, define security policies that are right for your company, customize wireless applications, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
(505) 814-6900 Albuquerque Network Support Services


Integration Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, providing a centralized platform for controlling critical tasks such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange, Groupwise, or Domino email platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BES Server includes a variety of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the special needs of your network. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and activate them remotely. Examples of these over-the-air configurable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also provides versatility in determining ways to prevent users from installing or executing unsecure or prohibited software. Progent can help you to select protective processes such as:

  • Specify exactly which applications are permitted on the device
  • Prevent external programs from allocating non-volatile memory on the smartphone
  • Select which functions external applications can access on the BlackBerry smartphone
  • Restrict the kinds of access third-party programs running on the BlackBerry device can establish
  • Block all external applications from being installed or run on the BlackBerry smartphone

Progent's Online BlackBerry-premier Consulting Services is Fast and Economical
For businesses in Albuquerque, New Mexico who need fast and economical access to an authorized RIM BlackBerry consultant, Progent provides efficient remote assistance from a veteran support team who have provided IT solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Remote support avoids travel expense and lets engineers solve problems quickly, so you reduce lost productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer professional help in areas such as troubleshooting synchronization issues, configuring BlackBerry BES Server, and creating a secure, fault-tolerant network architecture for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified service professionals can in addition assist you to troubleshoot a broad range of problems concerning synchronization, device detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small office networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs at a minimum and, by resolving issues quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist you to define and install sensible security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements analysis, solution architecture, roll-out planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to decide which management approach and hardware products meet your needs, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning options for software versions, server hardware and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can help your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security engineers to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Qualified Expert
To contact Progent about professional help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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    If your office network mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your servers into a unified environment that allows all your operating systems to run side by side for simple management, transparent dataflow, high reliability, enhanced throughput, and strong security. Progent's UNIX and Windows integration support services feature IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and repair, in-person technical support, and Help Desk outsourcing.


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