Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Albuquerque
ProgentProgent's consulting support for network service organizations in Albuquerque New Mexico allows you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, close gaps in your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network engineers, PC support specialists, network admins, and data security professionals have worked as transparent supplements to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support company with two decades of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an effective service desk. But full-featured ticketing systems are not just costly to acquire and staff, but challenging to set up and manage. Smaller IT support firms rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to retain their company branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the range of technical issues your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metros is available throughout the country at extra cost.
  • You retain full control of your clients and billing.
  • Your clients submit service requests using your own branded Internet portal, an 800 number, or by sending a message to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies at your own pace without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support team, under your management, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Reporting: Progent utilizes an advanced reporting system to make sure all services performed are fully described. This allows you to transfer service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept additional jobs beyond your main fields of expertise and open additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Rapid Escalation: With a sizable roster of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Efficient online support saves money while delivering fast solutions.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Albuquerque, New Mexico Businesses
Progent's seasoned team of certified consultants and technical experts can provide Albuquerque, New Mexico organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Program for IT Service Providers in Albuquerque, New Mexico
To learn additional details about Progent's reseller program for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or refer to Contact Progent.