Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Albuquerque
Progent's consulting support for network service organizations in Albuquerque New Mexico allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent supplement to your in-house network support team. This can help you grow your revenue, flesh out your service catalog, satisfy your clients, and increase your bottom line.
Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as seamless expansions to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support company with 20 years of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to set up and maintain. Smaller IT support providers rarely have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single source for practically all IT expertise your clients may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Albuquerque, New Mexico Companies
Progent's nationwide roster of certified consultants and technical experts offers Albuquerque, New Mexico businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:
Find Out More About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico For more details about Progent's reseller program for IT service organizations in Albuquerque, New Mexico, call 1-800-993-9400 or visit Contact Progent.