Albuquerque Consultants for IT Service Firms
Temporary Support Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Albuquerque
Progent's consulting support for IT service firms in Albuquerque New Mexico allows your company to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular network support group. This can ease the way for you to add to your client base, flesh out your service catalog, create happy clients, and increase your bottom line.
Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as transparent supplements to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support firm with 20 years of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Smaller IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services allow you to increase your support volume, the diversity of technical issues your business can handle, the number of locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metros is available across the country at extra cost.
- You keep complete control of your clients and billing.
- Your clients enter service requests by means of your custom branded web portal, an 800 phone number, or by directing a message to your specified mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single source for practically all IT expertise your customers may require. You can build your team and core IT skills at your own pace without having to turn down new business owing to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, responding to your management, and bills you instead of your client.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Documentation: Progent uses an advanced service documentation system to ensure that all IT services performed are fully documented. This enables you to shift service assignments to internal consultants once you have enough people and relevant skill sets.
- Safely Expand Your Service Business: You can easily and efficiently take on additional opportunities beyond your core areas of expertise and open new territories without assuming the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive IT support provider by offering more services to more clients under your own brand.
- Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of IT disciplines and can be a reliable resource for growing your IT support operations.
- Rapid Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Keep Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided online network support from Help Desk services to advanced consulting. Effective online support cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Albuquerque, New Mexico Businesses
Progent's veteran roster of certified consultants and technical experts can provide Albuquerque, New Mexico businesses a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud
- Remote IT Technical Support
- Teleworker Support
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Expertise
- PEN Testing with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Management
- Rapid, Low-cost .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Integration
- Apple iPhone Support
- Android Phone Support
- Ransomware Defense/Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for Network Service Firms in Albuquerque, New Mexico For additional information about Progent's consulting support for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or see Contact Progent.
An index of content::
Engineers Microsoft SBS Server
Microsoft Small Business Server 2003 Online Troubleshooting
Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the basis for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network support expert with real-world background designing and building cohesive, comprehensive business technology solutions. Progent's Microsoft SBS Server professionals have an average of more than a decade of background supporting business networks powered by Microsoft technology. This expertise assures you success in installing, administering, and repairing network solutions that include the Small Business Server suite of servers and productivity software.
Article IT Co-sourcing
IT Outsourcing and Co-sourcing White Paper
Progent's IT outsourcing packages provide budget-friendly computer consulting for mid-size companies. Whether it involves planning system architecture, creating an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based business application, outsourcing your IT engineering services can reduce costs and minimize risks, allowing network service expenses to increase in a more moderate and manageable fashion than is possible by assembling a large, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and highly available system foundation for your critical Windows-powered business software including Windows 2008, Exchange Server, and Microsoft SQL Server.
MSP360 B2 Backup Storage On-site Support
Network Engineer MSP360 GSuite Backup
Progent's data protection experts can assist you to design, implement and troubleshoot a backup/restore plan built around MSP360 technology. MSP360 offers file or image backup/restore for virtual machines and physical machines, supports all leading public clouds, and allows you to create a backup ecosystem with a low RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss resulting from user mistakes, computer glitches, ill-intentioned users, and malware assaults such as ransomware. For details, visit ProSight Data Protection Services 360 Backup services.
Dynamics GP Excel Cubes Engineer
Top Rated Dynamics GP Software Development Support and Help
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that allow you to track your business more thoroughly, transforming uncooked information into useful understanding of your company and customers.
24-7 QuickBooks Pro Setup and Support
MRP Coder
Progent can give you access to programmers who can customize your Microsoft Dynamics ERP, MRP, and accounting system programs to meet your specific company requirements. Progent's Microsoft-certified consultants offer experience in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce consulting support for safe, company-wide information sharing as well as integration with CRM programs.
Palo Alto Networks DNS Security Evaluation
Palo Alto Networks VPN Network Security Testing
Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks firewall appliances to provide a next-generation cybersecurity environment that spans your data center and cloud assets and protects any user anywhere with any device.
FAQ about Cisco Engineers Freelancing Jobs
FAQ about Telecommuting Microsoft Consultant Jobs
For answers to frequent enquiries about becoming a consultant at Progent, go to Working with Progent Questions and Answers.
Email Encryption Key Management Consulting
ProSight Email Spyware Protection Consulting Services
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
24-Hour Microsoft Certified Windows Server 2012 R2 Private Cloud IT Consultant
Windows Server 2012R2 Live Migration Technical Support
Progent's certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT support staff, develop a corporate-wide security plan, automate network management, assist with creating applications, and generate and test a DR/BC plan.
Emergency Consult VMware Private Cloud
VMware ESX Server Specialist
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, fault tolerance, and disaster recovery.
ISA 2000 Server IT Consultant
Microsoft ISA 2004 Server Network Engineer
Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for information systems with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to assist your small business in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your network security needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.
ProSight Endpoint Security Technology Consulting Services
ProSight Behavior-based Antivirus Consultant
Progent's ProSight Active Security Monitoring (ASM) utilizes next generation behavior-based machine learning tools by SentinelOne to defend endpoint devices as well as servers and VMs against familiar as well as new ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Professional ProSight Phishing Defense
Virus Recovery Professionals
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.
ISA 2000 Server Consulting
ISA 2004 Enterprise Edition Server Remote Support Services
Progent's certified ISA Server consultants have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple sites, mobile workers, and line-of-business web applications. Progent's ISA Firewall consultants can assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your network security needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of ISA Server.
Offsite Workforce Helpdesk Network Engineer
Integration Services Telecommuter Helpdesk Services
Progent offers small and medium-size organizations overflow or fully outsourced Help Desk call center support for an offsite workforce.
Citrix XenCenter Consultancy
Citrix XenMotion Consultant Services
Progent's Citrix-certified engineers can help your company to evaluate the strategic advantages of XenServer as well as additional Citrix products, and can help your IT organization to design, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your existing XenServer deployment and show you how to optimize resource utilization, performance, protection, availability, and recoverability.
Comprehensive Event Management Integration Support
Server Monitoring Professional
Remote continuous monitoring, automated alerts, and actionable analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and costly downtime. Remote Monitoring and Management technology has advanced so far that companies of any size can afford a level of network stability that was once reserved for enterprises. Progent offers a variety RMM options delivered as low-cost service packages designed to help your company to identify and resolve a most network issues before they get big enough to hurt productivity.
Entourage Training
Trainer Microsoft Excel for Mac
Progent can provide onsite education customized for individuals who want to expand their understanding of the Apple macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for macOS and Mac OS X application software.
Emergency Office SharePoint Server 2007 Support and Help
Office SharePoint Server 2007 Support and Setup
Progent's Microsoft-certified consultants can provide small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server provides a common spot for your workers or customers to connect to, organize, share and interact with useful information, files, and applications and to communicate with other people. It enables quicker and more intelligent decisions, more effective access across teams and more economical business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services join workers, clients, teams and major tasks with the information they've created in a way that makes data convenient to find, retrieve and re-use.
MOM 2007 Professionals
Microsoft System Center Operations Manager Online Technical Support
Remote 24x7 monitoring, proactive alarms, and periodic reports are vital to preserving the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of any size can get a degree of network stability that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical services created to assist your company to identify and fix a most IT network problems before they get big enough to hurt your business.
Consultants Barracuda Backup Cloud LiveBoot
Barracuda Backup Scheduling Specialist
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed physical storage device built by Barracuda or a virtual appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting services to assist you to plan, integrate, manage and repair a backup and disaster recovery solution built on Barracuda technology.
Microsoft Management Reporter Integration Firm
Microsoft Report Builder Outsourced Programming
Progent offers online and onsite expertise to help you with any aspect of business intelligence reporting ranging from troubleshooting or modernizing applications to designing and implementing a comprehensive BI environment. Progent's BI experts can help you to support your existing reporting environment, assist you to migrate databases and applications from a discontinued reporting product to a modern one, and deliver custom remote mentoring to meet your specific needs. Progent's management reporting consultants offer experience in all popular business analytics reporting and visualization tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Immediate ransomware removal and restore Technology Professional
Maze ransomware recovery Specialist
Progent's seasoned ransomware recovery consultants can assist your business to restore a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
VMware VCDX Consulting Services
Consulting Services VMware NSX Topology
VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
Expert Training Remote Support
IT Training Remote Troubleshooting
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Small companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
Consult Microsoft Active Directory
Azure Active Directory Hybrid Technical Support
Progent's consultants can help you to plan and carry out a smooth migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity and access services for both on-premises and cloud assets.
Minnesota Outsourced IT Services
24/7 New Mexico Computer Network Service Company
Progent's Technical Response Center (TRC) provides affordable national after-hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers provide 24x7 phone help and remote direct network access to isolate and repair network problems rapidly and economically.
NetApp MetroCluster Disk Pools Consultancy
Engineers NetApp MetroCluster Troubleshooting
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between datacenters that are up to 300km apart from each other. Progent's roster of seasoned network consultants can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with procedures such as assigning disk pools and shelf IDs, determining plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network, and testing your disaster recovery solution to verify compliance with industry standards and regulatory requirements.
Specialists Infor CloudSuite
Infor SyteLine CloudSuite Consulting Services
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and service organizations to manage complex supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that can range from as-needed advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Windows Server 2016 Online Technical Support
Windows 2016 Online Support
The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and in-depth familiarity with planning and integrating seamless, end-to-end business technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent's consulting services can assist you with designing, installing, administering, and supporting Windows Server systems that maximize the business value of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
