Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Albuquerque
ProgentProgentís consulting services for IT service organizations in Albuquerque New Mexico allows you to provide your customers Progent's consulting and Help Desk Call Center support with your company's brand as a seamless extension of your in-house IT support team. This can ease the way for you to add to your client base, expand your service catalog, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent extensions to the IT staffs of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to broaden the scope of your IT service business, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network support firm with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer services company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent bills you exclusively and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and manage. Smaller IT support organizations rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal service times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is available throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your customers submit service requests using your own branded Internet portal, an 800 number, or by sending a request to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a single source for practically all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, under your management, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Documentation: Progent utilizes an advanced documentation system to make sure all IT services delivered are fully documented. This enables support group to transfer account assignments to internal consultants when you have enough people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently accept more opportunities outside your core fields of expertise and serve new geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network support provider by offering more solutions to more clients under your own brand.
  • Add to Your Services Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering fast results.
  • Major Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Albuquerque, New Mexico Organizations
Progent's veteran roster of certified consultants and technical experts can provide Albuquerque, New Mexico companies a broad range of online technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico
To learn additional details about Progent's reseller support for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or refer to Contact Progent.