Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Albuquerque
ProgentProgent's consulting services for IT service organizations in Albuquerque New Mexico allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your regular IT support group. This can ease the way for you to add to your revenue, flesh out your service offerings, create happy clients, and improve your profits.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless supplements to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's transparency lets you promote and preserve your branding.

Progent is an IT support firm with 20 years of experience delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Smaller IT support organizations do not have the required resources. Progent's Help Desk and ticketing solution gives IT service organizations an affordable way to keep their own branding while providing their customers responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients submit service requests using your own branded Internet portal, a toll-free phone number, or by sending an email to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills steadily without having to decline new business owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your internal support team, responding to your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an enterprise-class reporting system to ensure that all services performed are thoroughly described. This makes it easy for you to shift service assignments to in-house consultants when you have sufficient staff and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably accept more jobs beyond your core fields of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more clients using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: Thanks to a large team of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Albuquerque, New Mexico Businesses
Progent's veteran roster of certified consultants can provide Albuquerque, New Mexico companies a broad array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Albuquerque, New Mexico
For more details about Progent's reseller support for IT service firms in Albuquerque, New Mexico, call 1-800-993-9400 or see Contact Progent.