Albuquerque Consulting for IT Service Organizations
Transparent Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Albuquerque
Progent's consulting support for network service organizations in Albuquerque New Mexico allows your company to offer your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless augmentation of your regular IT support team. This can ease the way for you to grow your client base, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.
Progent's nationwide team of network experts, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the country's biggest IT service businesses. Progent's range of technical knowledge allows you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your branding.
Progent is an IT support company with 20 years of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of professional IT services. Progent bills your firm directly and works under your direction to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies do not have the required resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to keep their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at additional cost.
- Optional onsite service in major metro areas is offered across the US at extra cost.
- You keep full control of your customers and billing.
- Your clients submit requests through your custom branded web portal, an 800 phone number, or by sending an email to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows your support team to become a single source for practically all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without having to turn down opportunities owing to a lack of in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, responding to your direction, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Detailed Documentation: Progent uses an advanced service reporting platform to ensure that all services delivered are thoroughly described. This allows support group to shift account responsibilities to in-house personnel once you have enough people and relevant technical skills.
- Safely Grow Your IT Support Business: You can quickly and efficiently accept more opportunities outside your core areas of expertise and open additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class expertise in a broad array of technologies and can be a reliable resource for growing your IT service business.
- Rapid Problem Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided online IT support from Call Center support to high-level consulting. Efficient online service cuts costs while delivering fast solutions.
- Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Albuquerque, New Mexico Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Albuquerque, New Mexico businesses a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Integration
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Consultants
- Security and Compliance Consultants
- Pentesting with NodeZero
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Automation
- Rapid, Low-cost .NET Software Development.
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for IT Service Organizations in Albuquerque, New Mexico To learn more details about Progent's consulting support for IT service firms in Albuquerque, New Mexico, call 1-800-993-9400 or see Contact Progent.
An index of content::
Cisco Certified Experts Virtual Call Desk Economics IT Services
Help Desk Sharing Cost Savings Remote Consulting
Progent's Help Desk management and co-management services help companies to save money and improve productivity.
SonicWall Security Contractors
SonicWall TZ600 Firewall IT Services
Progent's certified SonicWall firewall experts can help you configure, maintain, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into a complete network protection solution and design security into your corporate operations.
Windows 11 and TPM Network Consultant
Setup and Support Windows 11 Virtual Desktop
Progent's Windows 11 consulting experts can provide an array of services for Windows 11 including cloud integration, mobile management and synchronization, telecommuter access, security and compliance, automated provisioning, and Help Desk support services.
Consultant Windows Server 2012 R2 Server Manager
Windows Server 2012 R2 upgrade Consultant
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management, staff, create an enterprise-wide security strategy, automate network administration, help with creating applications, and build and validate a DR/BC plan.
24-7 Remote Technical Support Microsoft Operations Manager
Remote Monitoring and Reporting On-site Support
Small to mid-sized businesses can now get all the advantages of Microsoft Operations Manager and also have fast access to Progent's Microsoft certified network consulting professionals. With Progent's economically priced network support programs, mid-size businesses can select a simple co-sourcing package built around Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small and midsize business networks world-class availability, protection and performance.
Microsoft Exchange 2003 Network Consulting
Support and Integration Microsoft Exchange Upgrade
Progent's Microsoft-certified engineers offer computer support and IT consulting expertise for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting services for Exchange Server 2003 include planning, installation, documentation, local and off-site technical support, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.
CCIE Certified Aironet 1600 Access Point Professional
Aironet 600 Access Point Network Consultants
Progent's certified wireless networking consulting experts can assist organizations of any size to plan, deploy, manage and troubleshoot Cisco Aironet wireless access point solutions to achieve the performance, range, density, expandability, security compliance and manageability required for transparent connectivity between Wi-Fi and wired network infrastructure. Progent offers affordable remote and on-premises consulting services for both legacy and current 802.11ac Aironet wireless access points and Progent can help you plan and maintain deployments of indoor and outdoor Aironet access points.
Windows Skills Transfer
Network Training
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Mid-size companies who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Catalyst 3560 Switch Technical Support Services
Catalyst 6800 Switch Support and Help
Progent's Cisco-certified CCIE consultants can assist organization to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and move smoothly from outdated appliances to modern devices.
Microsoft Project Server Contract Development
Applications Consulting Microsoft Project Server 2013
Progent's Microsoft consultants can provide advanced support in deploying, using and troubleshooting all versions of Project Server and can provide a wide variety of affordable online consulting services following proven best practices to assist organizations of all sizes to get all the advantages of this leading platform. Support services offered by Progent include solution design, installation and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training.
Check Point Cybersecurity Firms
Computer Security Cisco PIX
For smaller businesses, network security and compliance can be excessively complex to master but too risky to overlook. The largest biggest institutions have been breached, and the top cloud service providers have occasionally been knocked out. It seems as though there's no place to run. Progent has made it affordable for smaller companies to implement critical security projects effectively by providing the benefit of billed time to the nearest minute without any minimum charge for online help. You have the help of a seasoned computer expert to provide precisely the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of system security including security assessments, malware screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a comprehensive security plan.
24x7x365 WatchGuard Firebox T85 Firewall Information systems Security Outsourcing
Cybersecurity Contractors WatchGuard Firewall
Progent provides support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.
Microsoft Certified Partner Technology Consulting Knowledge Transfer
Information Transfer Engineer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Small companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
24x7 Professional SharePoint Server
24/7/365 Microsoft Office SharePoint Server 2003 Online Help
Progent's Microsoft-certified consultants can provide businesses of any size consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint Server offers a central spot for your workers or clients to access, manage, distribute and manipulate relevant data, files, and software and to communicate with other people. SharePoint allows quicker and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, customers, workgroups and projects with the information they've developed in a way that makes data convenient to locate, download and apply. Progent's SharePoint experts can help you to support your existing SharePoint environment or upgrade to the current version of SharePoint Server or to SharePoint Online.
Shared Call Center Economics Technology Consulting
24/7 Technology Consulting Services Co-managed Call Center Costs
Progent's Help Desk outsourcing and co-sourcing services help businesses to cut costs and increase productivity.
24/7/365 Consultants QTS/Herakles Data Center
Consultant QTS Sacramento Data Center
The QTS (formerly Herakles) Data Center is located in the seismically-stable Natomas area of Sacramento, CA. If you are now utilizing the QTS Sacramento data center as a colocation site or if your company is considering migrating your main or offsite backup system to Herakles/QTS, Progent can provide a variety of affordable consulting services including data center relocation, system deployment and updates, infrastructure optimization, comprehensive project management services, virtualization configuration, offsite monitoring, centralized network administration, software programming, disaster recovery/business continuity planning, security evaluation, and the use of Progent's Test Lab.
Meraki MR45 Access Point Online Help
IT Consulting Meraki Dashboard
Progent's Cisco-certified Wi-Fi networking experts can provide remote and on-premises consulting and troubleshooting services to assist your organization to plan, configure, administer, optimize, and repair wireless networks that utilize Cisco's Meraki access points. Progent can also help your organization to plan and implement hybrid networks that integrate local and cloud-based services and that provide seamless connectivity, advanced security and compliance, unified management, and consistent performance for all your mobile and desktop devices.
Immediate Cisco ACNS, Cisco CDN Software Troubleshooting
Professional Network Load Balance
Progent provides fault tolerant load balancing support covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing providers for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.
SCCM Intune Integration Configuration
Consultant Services SCCM and Exchange
System Center Configuration Manager automates application and device deployment at scale, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, performs network health reporting, enables secure end-user self service, and offers a single control mechanism for administering multi-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can assist you with any aspect of planning, installing, operating and repairing a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Exchange 2019 Security Online Technical Support
Integration Exchange 2019 Mailbox Server
Progent can assist your organization in any facet of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook.
Juniper SSG Series Firewall Protection
Open Now Juniper SSG5 Router Security Team
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Consultant Services MOM 2007
Remote Monitoring and Reporting Troubleshooting
Remote 24x7 network monitoring, proactive alerts, and periodic analytical reporting are vital to preserving the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can get a level of network stability that was once limited to enterprises. Progent offers a variety RMM solutions available as low-cost services created to assist your company to identify and fix a an array of IT network problems before they can disrupt productivity.
24 Hour Microsoft Experts SharePoint Server 2003 Engineer
Microsoft Experts Office SharePoint Server 2003 Online Technical Support
Progent's Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web technology for efficiently connecting people, teams and data. Microsoft SharePoint provides a central location for your workers or customers to connect to, manage, distribute and manipulate relevant information, files, and software and to interact with other people. SharePoint enables faster and more intelligent decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge they've developed in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can assist you to manage your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Suse Linux Online Support Services
24 Hour Specialist Ubuntu Linux
Progent's Linux consulting services offer small and mid-size companies and software developers support for managing and supporting Linux systems that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of expertise offers you a convenient single consulting firm to help you build and maintain a protected and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Windows with major Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Android integration On-site Support
Android and SharePoint integration Remote Support Services
Progent's veteran group of network consultants and application specialists have years of background providing online and onsite assistance for organizations of any size who need to integrate Android phones and tablets into their IT networks so that users can be productive from anywhere. Progent offers the range of skills to resolve network issues that involve multiple manufacturers and that entail a combination of older and up-to-date information technology. Progent offers cost-effective online expertise to assist you with any facet of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to help you to handle especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one classes to show you how to manage and operate Android phones and tablets to maximize their business value.
Symantec VelociRaptor Intrusion Detection
Network Intrusion Penetration Testing Symantec Raptor
Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN products such as the Symantec Raptor and VelociRaptor family or show you how to migrate to newer firewall/VPN technology. Progent can also help you create and execute a comprehensive security plan that can include firewall/VPN appliances and software, managed security and network defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single source for continuing technical help, administration, education, and security expertise.
Integration Services Exchange 2016 Upgrade Planning
Exchange Server 2016 Upgrade Computer Engineer
Progent can help your business in all facets of your upgrade to Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Microsoft Dynamics Business Central Integration
Troubleshooting Dynamics 365 Business Central
Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers SMBs a single platform for financials, inventory, operations, project management, procurement, sales, supply chain, and business reporting. Progent's Dynamics 365 Business Central experts can assist your organization to maintain your legacy Dynamics NAV system or migrate smoothly to a cloud-based, local, or hybrid deployment.
ISA 2004 Enterprise Edition Server Specialists
Technology Consulting Services Microsoft Firewall
Progent's Microsoft certified consultants provide small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT system from attack by external and inside sources. Forefront TMG and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through experienced planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft engineers can help your company to install Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
Consultant Services Private Cloud Integration
Largest Private Cloud Integration Specialists
Progent's ProSight Virtual hosting services offer small and midsize businesses a variety of benefits such as reduced capital costs, savings on operational costs, improved executive focus, world-class security, greater availability, and business continuity.
Professional ProSight Spam Filtering Services
ProSight Spam Filtering Services Consulting Services
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter.
SQL Server 2019 Migration Help and Support
Network Consulting SQL Server 2019 Security and Compliance
Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite consulting expertise, software development, and technical support services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a seamless information management solution.
Android Tablet integration Technical Support Services
Android backup On-site Support
Progent's veteran team of network consultants and subject matter specialists have years of experience providing remote and on-premises assistance for organizations of any size who want to integrate Android phones into their IT systems so that users can be productive while on the go. Progent has the breadth of skills to resolve technical problems that span numerous vendors and that represent a combination of older and current information technology. Progent offers cost-effective remote expertise to assist you with any facet of planning, configuring, managing and maintaining your BYOD environment. Progent can provide as-needed support to assist you to resolve particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to help you finish major network initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide expertise with operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual classes to help you manage and operate Android phones and tablets efficiently.
Meraki MR34 Access Point Setup and Support
Meraki Traffic Shaping Online Support Services
Progent's Meraki wireless AP experts offer online and on-premises support to assist businesses of all sizes to plan, deploy, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or device.
Consultancy WSUS
Professionals WSUS
Microsoft Windows SUS allows IT administrators to install and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, network support staff can fully and easily manage the installation of updates that are published through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your system environment.
Technical Support Services Two-factor Authentication
MFA and Single Sign-on (SSO) Engineer
Progent's Duo services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
