Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Albuquerque
Progent’s consulting services for network service organizations in Albuquerque New Mexico allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent augmentation of your regular network support team. These services can put you on the fast track to add to your revenue, fill out your service catalog, create happy clients, and improve your profits.
Progent's team of network experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as transparent adjuncts to the support staffs of some of the country's biggest IT service businesses. Progent’s range of expertise enables you to add to the capabilities of your IT service business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your clients of world-class services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but a hassle to configure and manage. Small or niche IT support companies do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms a practical way to retain their own branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to increase your support workload, the range of technologies your company can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies steadily without having to turn down new business due to a lack of expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Albuquerque, New Mexico Businesses
Progent's veteran team of certified engineers offers Albuquerque, New Mexico companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:
Learn More Details About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico To learn additional details about Progent's reseller program for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or refer to Contact Progent.