Albuquerque Consulting Expertise for IT Service Companies
Transparent Temporary Staff Expansion
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Albuquerque
Progent’s consulting services for network service organizations in Albuquerque New Mexico allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent augmentation of your regular network support team. These services can put you on the fast track to add to your revenue, fill out your service catalog, create happy clients, and improve your profits.
Progent's team of network experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as transparent adjuncts to the support staffs of some of the country's biggest IT service businesses. Progent’s range of expertise enables you to add to the capabilities of your IT service business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your clients of world-class services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but a hassle to configure and manage. Small or niche IT support companies do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms a practical way to retain their own branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to increase your support workload, the range of technologies your company can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to commence work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
- You keep full control of your clients and billing.
- Your clients submit requests using your own branded web portal, an 800 phone number, or by directing an email to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies steadily without having to turn down new business due to a lack of expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, under your management, and invoices your firm instead of your client.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Service Reporting: Progent uses an advanced service reporting platform to make sure all services delivered are thoroughly described. This allows support group to transfer service assignments to in-house personnel once you have enough people and relevant skill sets.
- Safely Expand Your Service Practice: You can easily and safely take on more jobs beyond your core areas of excellence and open additional territories without exposure to the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more services to more customers under your own brand.
- Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of technologies and can be a dependable resource for growing your IT support operations.
- Rapid Escalation: Thanks to a large roster of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Make Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
- Online Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to high-level consulting. Effective remote service saves money and produces fast results.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Albuquerque, New Mexico Businesses
Progent's veteran team of certified engineers offers Albuquerque, New Mexico companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory Integration
- Office 365 Configuration
- Dynamics GP Reporting
- Azure, AWS, Google Cloud Platform
- Online IT Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Integration
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- iPhone Support
- Android Phone Integration
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Learn More Details About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico To learn additional details about Progent's reseller program for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Fault Tolerant Internet Connections Support Outsourcing
Fully Redundant Internet Network Support and Help
Progent's Cisco-certified network professionals can show you how to create an affordable, high availability Internet connection architecture that can deliver 24x7 Internet access through a broad range of fault tolerant Internet network products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to apply the most current techniques for fault tolerant Internet connectivity to build a cost-effective, completely redundant Internet network with automatic failover and other features to create non-stop Internet availability.
Online Microsoft Office 365 Training Consultancy
Live Online Office 365 Training Computer Network Support Firms
Progent provides live online training for a range of desktop applications and operating systems including Office and Office 365 Excel, Word, Publisher and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10. Online instruction offers the advantages of traditional in-person seminars, such as instant interaction between clients and teachers, but avoids the expenses of travel and the hassle of attempting to accommodate the schedules of multiple students. Offered to single students or classes of all sizes, Progent's virtual instruction permits the trainer to run the seminar from a remote facility and the students can be spread across a campus or all over the the U.S. Virtual education supports proven learning mechanisms such as broadcast white boards, real-time questions, and shared applications. Sessions can be short and personalized to specialized subjects or extended in duration and wider in coverage.
Double-Take Replication Manager Remote Support Services
Open Now Online Help DoubleTake Carbonite Replication
DoubleTake/Carbonite Software offers a family of products intended to deliver small businesses a variety of cost-effective solutions for replicating and restoring vital workloads such as Exchange Server, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small business information networks to create an advanced level of fault tolerance and business continuity readiness at an affordable price.
Exchange 2013 Project Planning Technical Support
Exchange 2013 Performance Tuning Professional
Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped structure. These enhancements favorably impact vital IT areas like ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Exchange 2013, design a cost-effective test and rollout strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management services for Exchange 2013.
Recruit Home Based Cisco Consultant Telecommuter Job
Top Ranked Virtual Office Microsoft Consultants Part Time Jobs
Progent believes that a well designed and executed information system can be a vital factor for accelerating a company's growth, and Progent follows this belief in our own system environment. Progent has created a zero-downtime virtual office infrastructure that allows Progent's staff consultants and certified contractors to deliver fast and efficient support, collaborate easily on complex projects, and experience career and private growth by acting as a member of an exciting business ethos of self motivation and independence.
Anti-Spam Subscription
Postini Installation support
E-Mail Guard from Postini provides continually updated spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your company is too small to qualify for a standard Postini license, you can still have access to Postini’s Perimeter Manager technology through Progent’s E-Mail Guard spam filtering and antivirus aggregation offering. Progent’s expert email protection professionals can help you devise an email protection plan that incorporates antispam and virus defense products and policies.
Remote Network Support Consult
Remote Network Support Services
For mid-size companies looking for IT support, Progent offers a variety of alternatives such as on-site help, remote support, phone-based Help Desk, round-the-clock support with remote system monitoring, emergency staff augmentation, business relocation services, software programming, and expert consulting. For medium-size businesses in California or other areas serviced by Progent's onsite consultants, Progent offers expert on-premises support for solving technical problems rapidly and economically.
ProSight Email Security Technology Professional
Services Email Outbound Content Filtering
Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Example Application School Wireless
School Wireless Case Study
Progent delivered a wireless integration solution that allowed a school to improve efficiency and avoid the recurring costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote sites up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative provided better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to outside interference.
SMS Migration Technology Consulting Services
SMS 2003 Upgrade Online Troubleshooting
Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the net operational expense of managing and deploying software by making it simpler to copy system images, control mobile computers, and operate management tools. In addition to alerting you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects involving areas that Feature Packs are intended to streamline. Progent's migration and upgrade services can lower spending and eliminate business disruption as you move to new operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and standards to manage PDAs and intelligent portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes standards, procedures and IT products to keep your IT network safe.
Amazon AWS migration Engineer
Development Companies Amazon hybrid cloud integration
Progent can provide affordable remote consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security.
Remote Postini Services
Postini Reseller
Email Guard by Postini offers continually upgraded spam and virus blocking, content filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support specialist. If your company is too small to qualify for a standard Postini license, you can still get access to Postini’s Perimeter Manager technology through Progent’s E-Mail Guard spam filtering and virus protection service offering. Progent’s expert e-mail protection consultants can show you how to develop an email defense plan that features spam filtering and virus defense technologies and policies.
ProSight Email Zero Hour Protection Consultancy
Consulting Services ProSight Email Guard Spam Filtering Services
Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of ProSight Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
Apple Mac Firewalls Forensics Services
Consultant OS X Penetration Testing
Progent's CISM-certified security staff can show you how to safeguard your Mac network through expert support offerings such as running security audits, clean up after virus and worm attacks, setting up firewalls, integrating secure off-site and mobile connectivity, deploying automated programs for protection against viruses, spam, and malware, and creating a comprehensive security plan adapted for the particular objectives of your corporate network.
Integration Offsite BDR Services
ProSight DPS Backup and Recovery Services Consulting
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data.
MCSE Expert Certified Skype for Business and Call Analytics Engineer
24-Hour Skype for Business Edge Server Pool Consulting
Progent's Microsoft-certified consultants offer online and on-premises expertise for organizations of any size to assess the benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you design and validate a security strategy for your Skype for Business deployment that meets regulatory requirements.
64-bit Server Computer Engineer
Specialists 64-bit Computing
Progent’s Microsoft-certified consultants can help your organization to enhance your desktops from 32 to 64 bits. Progent can help your company to understand the costs and benefits of migrating to 64-bit PC desktop processing, design an affordable migration strategy that reduces operational interruptions, and provide economical, professional online help to aid your company to install 64-bit PC desktop software and application software on your current computers.
Windows 8.1 Help Desk Remote Support Services
Windows 8.1 Migration Support services
Windows 8.1 is designed to power computers from smartphones and slates to engineering workstations. An abundance of new and improved capabilities, such as touch screen support and signature live tiles GUI, offer a wide range of benefits for organizations who understand how to exploit them. Progent's Microsoft-certified consultants can help get your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum business advantage from the product's many new and enhanced technologies.
Top Consulting Email Virus Signature
Immediate Email Allow Lists Professional
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall.
Microsoft Expert Technology Consulting SCCM 2016 Device Management
SCCM 2016 Hybrid Integration Onsite Technical Support
Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, keeps track of network resources, guards against company data leakage, performs network health monitoring, allows secure end-user self service, and offers a common control mechanism for managing mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can help your organization with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
