Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Albuquerque
Progent's consulting support for IT service firms in Albuquerque New Mexico allows your company to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular network support group. This can ease the way for you to add to your client base, flesh out your service catalog, create happy clients, and increase your bottom line.
Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as transparent supplements to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support firm with 20 years of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Smaller IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services allow you to increase your support volume, the diversity of technical issues your business can handle, the number of locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single source for practically all IT expertise your customers may require. You can build your team and core IT skills at your own pace without having to turn down new business owing to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Albuquerque, New Mexico Businesses
Progent's veteran roster of certified consultants and technical experts can provide Albuquerque, New Mexico businesses a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Learn More Details About Progent's Reseller Support for Network Service Firms in Albuquerque, New Mexico For additional information about Progent's consulting support for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or see Contact Progent.