Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Albuquerque
ProgentProgent's consulting support for network service organizations in Albuquerque New Mexico allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent supplement to your in-house network support team. This can help you grow your revenue, flesh out your service catalog, satisfy your clients, and increase your bottom line.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as seamless expansions to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support company with 20 years of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to set up and maintain. Smaller IT support providers rarely have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metros is available throughout the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients enter service requests through your branded Internet portal, a toll-free number, or by sending an email to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single source for practically all IT expertise your clients may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced reporting system to make sure all IT services delivered are thoroughly documented. This makes it easy for support group to shift account assignments to internal consultants when you have sufficient staff and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more opportunities outside your main fields of expertise and open new territories without the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network support firm by offering more services to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Efficient remote support saves money while delivering quick results.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Albuquerque, New Mexico Companies
Progent's nationwide roster of certified consultants and technical experts offers Albuquerque, New Mexico businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico
For more details about Progent's reseller program for IT service organizations in Albuquerque, New Mexico, call 1-800-993-9400 or visit Contact Progent.