Albuquerque Consulting Expertise for IT Service Firms
Temporary Support Team Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Albuquerque
Progent’s consulting services for IT service organizations in Albuquerque New Mexico allows you to provide your customers Progent's consulting and Help Desk Call Center support with your company's brand as a seamless extension of your in-house IT support team. This can ease the way for you to add to your client base, expand your service catalog, create happy clients, and increase your bottom line.
Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent extensions to the IT staffs of some of the country's largest IT service businesses. Progent’s range of technical knowledge allows you to broaden the scope of your IT service business, and Progent’s close integration with your support team helps you promote and protect your company's brand.
Progent is a network support firm with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer services company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent bills you exclusively and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and manage. Smaller IT support organizations rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's online desktop service group provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
- Normal service times are from 5am to 7pm PST, five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in major metro areas is available throughout the US at extra cost.
- You have complete control of your clients and billing.
- Your customers submit service requests using your own branded Internet portal, an 800 number, or by sending a request to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a single source for practically all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your internal support team, under your management, and invoices you instead of your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Extensive Documentation: Progent utilizes an advanced documentation system to make sure all IT services delivered are fully documented. This enables support group to transfer account assignments to internal consultants when you have enough people and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently accept more opportunities outside your core fields of expertise and serve new geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network support provider by offering more solutions to more clients under your own brand.
- Add to Your Services Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
- Rapid Problem Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
- Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
- Remote Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering fast results.
- Major Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Albuquerque, New Mexico Organizations
Progent's veteran roster of certified consultants and technical experts can provide Albuquerque, New Mexico companies a broad range of online technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Azure, AWS, Google Cloud Platform
- Online Network Troubleshooting
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Support
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Restore Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Assessments
Find Out More About Progent's Reseller Support for Network Service Providers in Albuquerque, New Mexico To learn additional details about Progent's reseller support for network service firms in Albuquerque, New Mexico, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Network Infrastructure Health Review Consultants
Best Consultant ProSight Network Asset Report
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner and more secure AD implementation. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime.
Online Technical Support Microsoft Exchange Server 2016 Upgrade
Microsoft Exchange 2016 Upgrade Planning Network Consultants
Progent can assist you in all facets of your migration to Exchange 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
At Home Workforce Video Conferencing Online Technical Support
Technical Consultant Teleworker Video Conferencing
Progent can assist small and medium-size companies to implement and debug teleconferencing solutions to allow their remote workforce to interact effectively with teammates and clients.
Top Ranked Exchange Email Hosting Consultant Services
Microsoft Exchange Hosting Consultant
Progent's Exchange Hosting and Management Services offer a world-class data center that features backed-up electrical and environmental control systems,
Microsoft Certified Microsoft Windows Server 2003 Cluster Engineer
Microsoft Exchange Cluster Online Support Services
Progent provides Windows 2003 Cluster Server consulting to help your company utilize fault-tolerant clustered servers that can provide 24x7 operation. Windows cluster servers for non-stop systems include Windows Cluster Server, Microsoft SQL Cluster, and Exchange Cluster Server. By showing you how too build fault-tolerant server clustering solutions around Microsoft Windows Server Cluster 2003, Progent’s Certified Windows experts make sure that your fault-tolerant server clusters are configured to optimize the business advantage of your information system.
Aironet 2700 Access Point Consulting
Onsite Technical Support Wi-Fi VoIP phone integration
Progent's Cisco-certified Wi-Fi technology experts can help you to configure, administer, and troubleshoot Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Microsoft Windows 2008 R2 Support
Windows 2008 R2 Consultant
Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and flexibility that accelerate productivity of on-site, remote, and mobile workers. Progent's network experts can provide affordable online consulting, troubleshooting, and education services to assist you to design, execute, and maintain Windows Server 2008 R2 to add substantial business value to your information system.
ProSight Automatic Network Mapping Network Consulting
Online Support Automatic Network Topology Mapping
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks.
CISM Technology Consulting
CISM Certified Cybersecurity Management Consult
Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the core competencies and international standards of skill that information security professionals are required to learn. It provides business management the confidence that those who have earned their CISM certification possess the background and knowledge to provide effective security management and consulting consulting.
Small Business Network Engineer
24x7x365 Small Business Consultants
If you have a small business IT system with 10 to 50 network users, Progent's computer outsourcing services save your business from dependence on an individual independent service provider while giving you cost-effective and reliable access to high-quality technical expertise. By delivering IT consulting service when you require it, providing advanced expertise for critical applications, delivering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent gives you an economical way for optimizing the business value of your small office information system. Progent is the smart way for small businesses to build and maintain a reliable and secure IT system and to benefit from quick access to the skilled consulting ordinarily available only to businesses who can afford a sizeable in-house IT organization.
Windows Server 2003 Computer Network Service Company
Microsoft Small Business Server 2003 Server Recovery
Progent's Microsoft-certified experts can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s support professionals can show you how to plan, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
VMware Data Recovery Professional
Specialist Backup and Restore Software
Progent offers economical remote support from IT engineers with expertise in a broad range of products and services that provide solutions for backing up Microsoft Windows, Mac, and Linux servers and desktops as well as notebooks and smartphones. Progent offers consulting support for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to design, enhance, or maintain backup solutions for a variety of environments including local, edge to datacenter, cloud, or a mix.
Microsoft Exchange 2019 Information Technology Consulting
Exchange 2019 O365 Integration Online Troubleshooting
Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; setting up HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook.
Part-Time CIO Troubleshooting
24x7 CIO Consultant
Progent can provide small businesses with an information management expert who can function as a part-time CIO. This part-time CIO can provide long-term direction to help you integrate sensible technology to enhance business operations so they match more closely with your business objectives. Your company can create and install a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.
Office 365 and on-premises Exchange Computer Consultants
Office 365 AD FS Computer Consulting
Office 365 is Microsoft's extensive family of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of subscription plans intended for customers ranging from individuals and home offices to enterprises. Progent can provide quick and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist you to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and maintain hybrid ecosystems that seamlessly combine on-premises and cloud-based products and services.
Integration Server Management
Virtual Server Engineer
Server proliferation wreaks havoc on IT budgets and administrative resources. Server consolidation via a virtual infrastructure offers lower total cost of ownership of hardware and faster ROI, more leveraged use of physical computers, simplified operations, enhanced network availability, and easier management. Common uses for virtual servers are hardware consolidation, low-cost platforms for line-of-business legacy software running on outdated operating systems, and inexpensive isolation of software development or evaluation systems from on-line systems.
Android Touchdown Network Consultants
Android security Troubleshooting
Progent's seasoned team of network consultants and application experts have extensive experience providing remote and onsite support for businesses of any size who need to incorporate Android phones into their information systems so that mobile clients can be productive from anywhere. Progent has the range of know-how to solve network problems that involve multiple vendors and that represent a mix of legacy and current technology. Progent provides budget-friendly online technical support to help you with any facet of planning, implementing, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to assist you to resolve especially stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major IT initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones and tablets efficiently.
Microsoft LCS Server IM Technology Consulting
Microsoft Live Communications Server Technology Professional
MS Office Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade package featuring enhanced protection, transparent compatibility with other Microsoft software, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and elevated business efficiencies, enhanced worker productivity, and better intellectual property security with this easy-to-manage, fault-tolerant IM platform. Effective implementations of Office Communications Server require extensive planning and consideration prior to roll out. Progent's Microsoft-authorized consultants can deliver the expertise needed to deliver all the advantages of Microsoft Office Communications Server throughout your entire corporation.
System Center 2016 Endpoint Protection Technical Support Services
System Center 2016 and Skype for Business Integration Remote Support
Progent has more than a decade of experience integrating, maintaining and troubleshooting the core platforms included with Microsoft System Center and can assist you to plan, configure, maintain, and repair your System Center solution to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can assist you to upgrade to the latest edition of System Center from an older release or from another IT management platform to provide the benefits of best-in-class provisioning, automation, security, plus infrastructure and critical application availability and performance monitoring.
Cisco Firepower Configuration IT Consulting
Cisco ASA Firewall with Firepower Remote Support Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized management and automation of advanced cybersecurity features like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally control network ecosystems that span local offices, data centers, and cloud resources.
Support and Setup Microsoft Project Server 2010
Microsoft Project Server Workflow Train
Progent's Microsoft-certified consultants offer advanced support in implementing, using and debugging any edition of Microsoft Project, Project Server, and Project Online and can deliver a wide range of cost-effective remote support services based on industry best practices to help businesses of any size to receive all the advantages of this leading platform. Support services available from Progent include solution planning, software configuration and upgrades, setting up secure file and status sharing among local and remote or mobile users, network optimization, and customized online training.
Microsoft Desktop Support Team
Microsoft and Apple Mac Desktop Small Office Network Consultant
Progent can provide a wide array of economical online and onsite consulting services to assist your business to install, administer, and troubleshoot desktops and handhelds based on Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
Barracuda Backup and vCenter Online Support Services
Support Outsourcing Barracuda Backup Local
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with similar features but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to help your business to plan, configure, operate and repair a backup and disaster recovery system based on Barracuda Backup.
Collocation Support Outsourcing
Cisco Certified Expert Site Move Consultant
For large businesses, Progent can leverage in-house IT groups by providing world-class background in deploying critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branches, Progent can perform as a seamless nearby extension of corporate IT management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, network design, Sarbanes Oxley conformance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field consultants and technicians to assist with a site move or branch move, or a network designer to assist with building or utilizing an Internet Data Center or Hosting Facility.
Microsoft SMS Server Engineer
SMS Server Upgrade Integration Services
Progent’s Microsoft certified experts provide small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install important software quickly and automatically to specified workers, lower product costs and adhere to licensing agreements by understanding usage profiles, improve Windows security by improving your knowledge of weak points and by delivering critical patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by efficiently exploiting the management functions incorporated into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.
Technical Consultant Onsite Support
Remote Support Services On-site Support
For medium-size companies who need network consulting services, Progent can deliver an array of alternatives such as local help, remote support, off-site Help Desk, round-the-clock support with remote network monitoring, temporary staffing, business relocation services, software programming, and expert consultation. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides professional on-premises help for solving technical issues quickly and economically.
Network Engineer SQL Server 2016 AlwaysOn
Emergency SQL Server 2016 Standard Technical Support Services
Microsoft SQL Server 2016 introduces significant improvements in performance, scale, data security, high-availability, BOYD integration, plus built-in business intelligence. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and onsite support to assist businesses of any size to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).
24/7/365 Microsoft Access scripting Programming Companies
Urgent Microsoft Access Web App Reports
Progent offers economical remote support for all releases of Office Access including desktop and browser-based versions and can provide advanced assistance for application development, database conversion, performance tuning, report design, and troubleshooting. Progent also can provide tailored webinar training for Office Access application programming and database management.
64-bit Processing Consultant
64-bit Processing Consultant Services
Progent’s Microsoft-certified consultants can assist you to update your application servers or desktops from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit processing, design an efficient migration process that reduces operational disruptions, and provide inexpensive, expert remote help to aid your organization to install 64-bit software and applications on your current hardware.
Award Winning Anti-Virus Small Business Subscription
Help and Support Postini
E-Mail Guard represents a complete service for blocking spam and virus attacks. E-Mail Guard handles the security and administration of corporate email by providing continually improved spam and virus filtering, policy management, content testing, and defense against email-borne DHA and DDoS attacks. E-Mail Guard also features tracking, administration and analysis utilities plus outbound email testing to let you troubleshoot your email environment and specify and enforce company email policy.
Information Technology Consulting SCCM 2016 Central Administration Site
SCCM 2016 Distribution Point Onsite Technical Support
System Center Configuration Manager 2016 automates software deployment at scale, simplifies security and compliance settings management, inventories network resources, protects against company data leakage, performs network health reporting, enables secure self service, and offers a common point of control for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist your organization with any facet of designing, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
