Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Albuquerque
ProgentProgent's consulting support for network service organizations in Albuquerque New Mexico enables you to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent augmentation of your regular network services team. This can ease the way for you to add to your client base, flesh out your service offerings, satisfy your clients, and increase your profits.

Progent's nationwide team of network experts, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent supplements to the support groups of some of the world's biggest IT support businesses. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is a network consulting firm with two decades of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing platforms are not just expensive to license and staff, but difficult to set up and manage. Smaller IT support organizations seldom have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to retain their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to expand your support workload, the diversity of technologies your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metro areas is available across the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests via your branded web portal, an 800 phone number, or by sending an email to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and core IT skills steadily without having to decline opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, under your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent uses an enterprise-class service reporting system to make sure all IT services performed are thoroughly documented. This enables your IT support organization to transfer service assignments to internal personnel when you have enough people and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably take on more jobs outside your core areas of expertise and open additional geographies without the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service firm by offering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center support to advanced consulting. Efficient remote support cuts costs and produces fast results.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Albuquerque, New Mexico Businesses
Progent's seasoned team of certified consultants offers Albuquerque, New Mexico companies a broad range of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Albuquerque, New Mexico
To learn more details about Progent's consulting support for IT service organizations in Albuquerque, New Mexico, call 1-800-993-9400 or see Contact Progent.