To get fast online assistance with network security issues, companies in Albuquerque New Mexico have access to expert support by contacting Progent's certified security professionals. Progent's remote support consultants are available to offer effective and low-cost help with security crises that threaten the viability of your IT network. Progent's accredited engineers are certified to provide help for environments powered by Windows, Linux, macOS and OS X, and popular versions of UNIX. Progent can deliver world-class guidance for key security and restoration solutions including AI-driven EDR (End Point Protection and Response), Managed Detection and Response, complete system restore validation, immutable backup, and off-premises backup. Progent's broad range of consulting services encompasses firewall technology, email filtering and encryption, secure system infrastructure, and disaster recovery planning. Progent's support staff has been awarded the industry's top security certifications including Certified Information Systems Auditor (CISA) and Certified Information Systems Security Professional.

Progent offers remote security support services on a by-the-minute model without minimum minutes and no additional fees for sign-up or after hours service. By charging per minute and by delivering top-level help, Progent's pricing policy keeps expenses low and avoids situations where quick solutions entail big charges.

Ransomware Hot Line: 800-462-8800
Ransomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when support personnel are likely to take longer to become aware of a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's system, the longer it will require to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web. Progent's Ransomware Hot Line is intended to help you to take the urgent first steps in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses to locate and quarantine infected devices and guard clean assets from being compromised. If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Our Network Has Been Attacked: What Can We Do Now?
Cybersecurity ConsultantsIf your network is now fighting a security crisis other than ransomware, visit Progent's Urgent Online Network Help to find out how to receive immediate aid. Progent has a team of certified cybersecurity specialists who offer remote and onsite support that includes threat containment, mitigation, recovery, forensics, and enhancement of your security defense to protect against future attacks.

For companies who have planned carefully for being hacked, the formal incident handling model outlined by GIAC is Progent's approved method of reacting to a serious security attack.

Introduction to Progent's Security Services
Coordinating computer protection and planning for restoring vital data and functions after a security breach demands a continual program that entails an array of technologies and processes. Progent's certified security consultants can assist your business at any level in your attempt to secure your information system, ranging from security assessments to designing a complete security strategy. Some areas supported by Progent's security engineers include Planning and Implementation, Information Restoration and Security Forensics, and Outsourced Filtering of E-mail-Based Threats.

Designing and Implementing Protected Environments
Every company should develop a carefully thought out security plan that incorporates both preventive and reactive elements. The proactive plan is a set of steps that works to reduce vulnerabilities. The reactive strategy specifies activities to assist IT staff to assess the losses resulting from a breach, remediate the damage, record the experience, and restore network functions as quickly as feasible. Progent can advise you how to build protection into your company processes. Progent can configure scanning utilities, define and execute a secure computer architecture, and recommend procedures and policies to enhance the protection of your computing environment. Progent's security professionals are available to assist you to set up a firewall, design safe offsite connectivity to email and data, and configure an efficient virtual private network (VPN).

If you are interested in an economical option for outsourcing your security administration, Progent's Round-the-clock Network Support Packages feature non-stop online server monitoring and quick resolution of problems.

Hybrid Cloud Solutions
Progent can help your company you to plan, implement, administer and repair enterprise hybrid cloud solutions that combine physical and cloud-based infrastructure and that comply with government security standards. (Learn about Progent's Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration consulting.)

System Recovery and Failure Analysis
Progent provides expertise in restoring systems and devices that have been compromised, are in question, or have failed as a result of a security attack. Progent can help determine the damage caused by the assault, return your company to ordinary functions, and retrieve information compromised owing to the attack. Progent's security specialists can also oversee a comprehensive forensic analysis by examining activity logs and using a variety of proven assessment tools. Progent's experience with security problems minimizes your off-air time and allows Progent to recommend efficient measures to prevent or mitigate future assaults.

Ransomware Cleanup and Restoration Expertise
Progent offers the help of seasoned ransomware recovery consultants with the knowledge to restore an environment that has suffered an attack by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or MongoLock. To learn more, see ransomware removal and restoration services.

Work-from-Home Cybersecurity Expertise
At-home staff members commonly utilize their personal devices and usually work in a unsecured physical environment. This increases their susceptibility to cyber attacks and calls for careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the creation of policies built on leading practices. Progent's veteran team of Work-from-home solutions consultants can assist you to design, deploy and maintain an effective security solution that protects vital IT resources in networks that incorporate at-home workers.

Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's patch management services.

Extended Detection and Response Based on SentinelOne
SentinelOne's Singularity portfolio is a subscription-based, cloud-centric cyberthreat management platform that features computer learning algorithms and expert services to deliver enterprise-class endpoint detection and response (Singularity EDR) and extended detection and response (Singularity XDR). SentinelOne's low-profile software agents can be installed in a few minutes to defend popular endpoints against modern cyberthreats such as ransomware, known and zero-day malware, trojans, hacking tool sets, RAM exploits, malicious scripts, invasive macros, and living-off-the-land attacks. Progent is a SentinelOne Partner and dealer and oversees thousands of endpoints protected by SentinelOne technology. SentinelOne is always the initial incident response tool deployed by Progent to gain control and visibility of a client's network in the first stages of a ransomware recovery. For more information, see Progent's SentinelOne-powered Extended Detection and Response (XDR) expertise.

Expertise with Horizon3.ai's NodeZero PEN Testing Platform
NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that supports repeated, simultaneous, automated assessment of your internal and perimeter network to help you uncover, prioritize, remediate, and verify cybersecurity weaknesses before threat actors can take advantage of them. Progent can provide the expertise of a NodeZero Certified Operator (NCO) who can assist you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal network in order to evaluate your present security profile. Progent can also assist you to harden your network security and can assist you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, and perimeter IT assets. To learn more information about Progent's vulnerability assessment services based on on NodeZero's penetration test platform, visit Consulting Services for NodeZero's PEN Test Platform.

Stealth Penetration (PEN) Security Evaluation Services
Stealth intrusion checking is a key component of any overall network security strategy. Progent's security professionals can run extensive penetration checks without the awareness of your organization's in-house network support staff. Stealth penetration testing shows whether existing security monitoring tools such as intrusion detection alerts and event log analysis are properly configured and consistently monitored. Progent can provide continuous autonomous PEN testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, missing patches, and unsound IT product defaults can be combined by hackers into the multi-vector attacks common to the latest variants of ransomware. Get additional information about Progent's Stealth Penetration Evaluation Services.

Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:

ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

ProSight DPS: Managed Backup
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. All ProSight DPS services manage and track your data backup processes and allow transparent backup and fast restoration of critical files/folders, applications, images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup with immutable cloud storage, ProSight 365 Backup (formerly Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your IT environment.

ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

ProSight Duo MFA: Two-factor Authentication (2FA) Solutions
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected application and give your password you are requested to confirm your identity via a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains and warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

Specialized Security Services Available from Progent
Progent's seasoned engineers can provide unique support in vital facets of computer security including:

Vulnerability Evaluation and Compliance Testing
Progent offers expertise with security evaluation tools like Microsoft Baseline Security Analyzer or LANguard for conducting a variety of comprehensive system scans to uncover potential security problems. Progent has broad skills with these utilities and can assist you to understand assessment reports and react efficiently. Progent's certified security engineers also offer web software testing and can conduct expert assessments of enterprise-wide security to determine your company's compliance with important global security standards including FISMA, NIST, and ISO 17799. Also, Progent can evaluate the strength of your wireless security covering stationary wireless equipment as well as mobile handsets. Read additional details about Progent's Security Vulnerability Evaluation and Security Compliance Testing.

Cisco Security, PIX and ASA Firewall, VPN, Aironet and Meraki Wi-Fi Support
Progent's Cisco Certified Internetwork Experts (CCIEs) and Cisco Certified Network Professionals can provide world-class technical expertise for Cisco's complete family of protection and Virtual Private Network (VPN) technologies including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, and Catalyst switches. Find out additional details about Cisco Security, Virtual Private Network (VPN) and Wireless Expertise.

Other Firewall and Virtual Private Network Solutions
In addition to supporting a wide range of security solutions available from Microsoft and Cisco, Progent offers organizations of all sizes top-level engineering services for solutions from other important firewall and VPN vendors. Progent's engineers can provide:

CISM Security Support Services
Certified Information Security Manager (CISM) Experts for Albuquerque New MexicoCertified Information Security Manager defines the fundamental skills and international standards of service that information security managers are required to master. It provides executive management the confidence that consultants who have been awarded their accreditation have the background and skill to offer effective security management and consulting services. Progent can offer a CISM consultant to help your enterprise in key security disciplines including data security governance, risk management, information security program control, and crisis response support.

Learn more information concerning Progent's CISM Security Support Assistance.

CISSP Security Consulting Services
CISSP Certified System Security Engineers for Albuquerque New MexicoProgent's CISSP experts are security specialists who have earned CISSP status through verified professional work, extensive study, and exhaustive examination. CISSP Certification indicates expertise in a worldwide standard for information security. American National Standards Institute has given the CISSP status official recognition in the field of information security under ISO/IEC 17024. Fields of expertise included under CISSP include cybersecurity administration procedures, security design and test systems, access control methodology, applications development security, business processes security, hardware security, cryptography, communications, Internet security, and business continuity planning.

Get more information about Progent's Certified Information Systems Security Professionals (CISSP) Consulting Expertise.

CISSP-ISSAP Certified Consultants for Secure System Architecture
CISSP CISSP-ISSAP Cybersecurity Architecture Consultants for Albuquerque New MexicoProgent's ISSAP Premier cybersecurity experts are specialists who have been awarded ISSAP status after rigorous testing and substantial hands-on work with information security architecture. ISSAP security experts possess comprehensive knowledge of access management systems and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security consultants can assist your company with all aspects of architecture security.

Learn the details about Progent's ISSAP Accredited Secure System Architecture Engineering Support.

CISSP-ISSEP Certified Cybersecurity Engineering Consultants
CISSP-ISSEP certified Cybersecurity ExpertsCybersecurity consultants who have earned CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide enterprises with the services associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior cybersecurity analyst. Progent can provide the support of a certified CISSP-ISSEP cybersecurity expert to assist your organization to follow modern system security engineering theory and techniques in system development, evaluate system security designs based on cybersecurity engineering best practices, produce cohesive system designs that include compliant cybersecurity features for all critical system functions, develop efficient configuration strategies to deliver operational security, perform comprehensive risk analysis, and recommend realistic security models that balance your operational goals with your organization's tolerance for risk.

Learn more about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting Services.

CISA Security Auditor Support Services
CISA Cybersecurity Auditor Engineers for Albuquerque New MexicoThe Certified Information Systems Auditor (CISA) credential is a globally recognized qualification that signifies mastery in information system security audit and control. Certified by the American National Standards Institute, the CISA credential requires that candidates pass an exhaustive examination overseen by the ISACA international professional group. Progent offers the expertise of a CISA-Certified security professional able to help companies in the fields of information systems audit services, IT enforcement, systems and architecture planned useful life, information technology support, safeguarding data assets, and business continuity preparedness.

Get additional details concerning Progent's CISA Support Services.

CRISC Network Risk Mitigation Experts
CRISC IT Risk Experts for Albuquerque New MexicoThe CRISC program was established by ISACA to validate an IT professional's skills to plan, implement, and maintain IS control mechanisms to reduce network risk. Progent offers the services of a CRISC-certified engineer to help you to develop and execute a business continuity plan based on leading practices identified by CRISC and geared to match your company's risk tolerance, business goals, and IT budget. Progent's risk management services are complementary to the support provided by Progent's CISA-Premier security engineers for objectively auditing your IS control design and also with the expertise of Progent's CISM support professionals for defining security policies and procedures.

Learn additional details about Progent's CRISC-certified Network Risk Management Expertise.

GIAC (Global Information Assurance Certification) Professional Services
Security Engineers with Global Information Assurance Certification for Albuquerque New MexicoGIAC was founded in 1999 to certify the knowledge of information technology security engineers. GIAC's mission is to verify that an accredited professional possesses the knowledge necessary to provide services in critical categories of system, information, and software security. GIAC accreditations are acknowledged by companies and institutions throughout the world including U.S. National Security Agency (NSA). Progent offers the expertise of GIAC certified professionals for all of the security services covered under GIAC certification programs including assessing security systems, security incident handling, intrusion detection, web-based services security, and SIEM solutions.

Read additional details concerning Progent's GIAC Information Assurance Expertise.

Get in Touch with Progent for Computer Security Expertise
If your company is situated in Albuquerque New Mexico and you want computer security help, telephone Progent at 800-993-9400 or visit Contact Progent.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services




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  • Les Kent has a 35-year track record of effective technology integration, corporate management, marketing, and operations. He has shown a knack for developing sophisticated information technology solutions in his roles as as a system architect, application developer, project manager, deployment expert, and problem solver for small companies, start-ups, and major corporations.

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    Progent's Cisco VoIP phone and video IP phone experts can help you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, originally branded CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications such as Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

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