Fast Remote Support for Albuquerque Networks
For businesses in Albuquerque or anywhere in New Mexico, Progent provides online help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces direct costs because service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike typical remote service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where quick solutions somehow turn into major tabs. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that allow the highest degree of efficiency for online help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's environment without breaching corporate security.
Progent's proven technical support database application stores comprehensive histories of all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support provided to each client by any consultant. This archive of problems and resolutions is organized as a quickly exploitable support knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.
Remote technical support services provided by Progent to companies in Albuquerque and anywhere in the state of New Mexico include:
Certified Windows Support
Progent's Microsoft-certified online support experts can provide computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to help you business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services include offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. Cisco CCIEs can resolve even the most stubborn problems surrounding network planning, deployment, management, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs are an excellent value since their broad expertise permits them to solve problems rapidly. In common cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to clean up rapidly following a serious breach. Security consulting services offered by Progent cover in depth information security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building secure architectures for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology consultants provides your customers in Albuquerque or anywhere in the state of New Mexico fast assistance from an effective support group with extensive background offering telephone-based help and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of company success, and Progent's intent is to fix rather than simply annotate IT issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online and in-depth consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your IT support is proactive rather than reactive. By detecting emerging problems before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments based on multiple platforms.
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Albuquerque or anywhere in the state of New Mexico, Progent's online computer support specialists are ready to deliver professional and economical IT support the instant your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Albuquerque organization relies on a local independent consultant or employs an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with sudden system emergencies or especially tough integration projects.
Details of Progent's Remote Computer Support for Albuquerque
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give businesses in Albuquerque or anywhere in the state of New Mexico unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Albuquerque and is also ideal for networks in geographic regions of New Mexico that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online support and requires no monthly subscription fee for services delivered during regular business hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers access to authorized professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Development
Apple Macintosh Support
Amazon MWS Application Development
By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the special requirements of your business.
- Sophisticated Remote Access Software
Protected remote access allows Progent's support experts to see exactly what your users see. This makes it possible to produce fast solutions to issues that could otherwise require a costly personal visit. Sophisticated remote access tools and experienced engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and archiving support records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.