Fast Online Support for Albuquerque New Mexico Information Networks
For companies located in Albuquerque New Mexico, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage because they possess the practical background and have access to the advanced tools required to resolve the majority of network problems quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with indirect costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor repairs somehow turn into large bills. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to link to your company's environment remotely without compromising corporate security.
Progent's proven service reporting application stores thorough records describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services delivered to each Progent customer by any Progent consultant. This database of problems and repairs is organized as an easily exploitable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up other vast technical databases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting experts can come up with optimal solutions quickly.
Remote support provided by Progent to businesses in Albuquerque New Mexico include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service experts can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help you business to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional value because their deep experience permits them to fix problems rapidly. In common instances, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via advanced remote support tools to provide quick, safe, and affordable analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs can provide expertise in all of Cisco's popular selection of infrastructure appliances by offering services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or help you to recover quickly after a damaging breach. Security solutions offered by Progent cover comprehensive network security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; building safe techniques for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to address a broad range of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your workers in Albuquerque New Mexico fast assistance from a large support group with substantial background offering telephone-based help and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's aim is to resolve and not just annotate technical problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Albuquerque New Mexico online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By uncovering looming issues before they result in full-scale emergencies, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a combination of OS platforms.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Albuquerque New Mexico, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the instant your business needs it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Albuquerque company has a regular freelance consultant or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address unexpected network crises or especially tough integration problems.
Benefits of Progent's Network Help for Organizations in Albuquerque New Mexico
Progent's online network troubleshooting services allow your Albuquerque business to experience the benefits of timely, world-class network support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic worth by being more available, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your local support resources
With most offices in Albuquerque New Mexico, nearby network support providers, whether represented by freelance consultants or an in-house maintenance staff, can handle typical network problems. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service people. In these situations, Progent's on-call support specialists provide a convenient, quick, and affordable solution to supplement your local help and to pass on valuable information to increase your ability to resolve future problems locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller businesses often rely on independent freelance consultants. Although freelance service people have smaller overhead than big consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your network expands, network downtime and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support expertise to insure your network stays available.
- Build a Solid Basis for Smooth Growth
Businesses often begin with an information system created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. Such badly built systems need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure able to provide the solid foundation to handle critical business requirements and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of product options available for accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the forefront of network support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every staff member to every client. The discipline of detailing and archiving service records results in more efficient support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.