Fast and Affordable Online Support for Albuquerque New Mexico Computer Systems
Fast Remote Consulting for Albuquerque NetworksFor organizations located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that ensure the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to access your computer system without compromising system security.

Progent's sophisticated service database application maintains comprehensive histories describing the support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to each Progent client by any Progent consultant. This database of problems and repairs is structured as a readily exploitable proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up additional massive support databases and permit fast response from vendors' internal engineering staff so Progent's online service experts are able to determine the most efficient resolutions quickly.

Online support services provided by Progent to businesses in Albuquerque New Mexico include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of important files, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youÔŅĹre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced network professionals offers your workers in Albuquerque New Mexico rapid communication with a reliable support group with years of experience delivering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's intent is to fix and not simply annotate technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Albuquerque New Mexico online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in crashes, automated monitoring can minimize stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a mix of platforms.
How Your Albuquerque Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Albuquerque New Mexico, Progent's online network support engineers are ready to provide expert and economical IT help the moment your business needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Albuquerque business relies on a regular freelance consultant or employs a full time organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with sudden network crises or especially complicated integration problems.

Details of Progent's Online Network Support for Albuquerque New Mexico
Progent's online support, remote repair, system security expertise, and network administration services give companies in Albuquerque New Mexico unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your office world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the front lines of network support, performing a wide range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing service activity allows more effective support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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    Progent's seasoned application designers and software developers can help your business to build customizations to Microsoft Dynamics GP that support the special needs of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also offer help with a selection of software development technologies that can be utilized to create user-interface and data integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    Microsoft Dynamics GP 2010 accounting software is a comprehensive business management platform that unifies information and operations throughout your company, interfaces easily with other applications, and brings together workers, customers and suppliers unrestricted by time or location. Created for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for accounting, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a robust, protected server and network environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your business exploit the full potential of Dynamics GP/Great Plains 2010.

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    Progentís high availability interoffice connectivity and 24x7 system infrastructure engineers can help small companies create non-stop Interoffice connectivity by means of redundant system architectures with transparent failover. Progentís Cisco Certified Internetwork Experts can design and implement high-availability Inter-office networks supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over offers economical 24x7 interoffice networking.

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    If you have a small business IT system with 10 to 50 desktop users, Progent's network outsourcing services save your business from dependence on an individual independent service provider while giving you cost-effective and reliable access to enterprise-class technical support. By providing network consulting help when you require it, offering advanced expertise for critical applications, offering unique services such as 24x7 network monitoring, and billing only for support you receive, Progent gives you an affordable way for maximizing the productivity and profitability of your small business network. Progent is the smart way for small businesses to create and maintain a robust and secure IT system and to benefit from quick access to the skilled consulting ordinarily restricted to businesses who are able to afford a large internal IT organization.

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    Progent can assist companies of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common errors small companies make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android handhelds.

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    Progent has been providing SharePoint consulting services since the first product was published more than a decade ago, and Progent has the breadth and depth of technical knowledge to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; determine if an in-house, online or hybrid configuration is most sensible for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can help in individual jobs related to your SharePoint 2013 deployment.

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    Progent can help your business in all phases of your upgrade to Exchange 2016 including designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your VMs, databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

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    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, administer and troubleshoot firewall environments built around ASA firewalls with Firepower Services.

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    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

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