Fast and Affordable Online Troubleshooting for Albuquerque New Mexico Computer Systems
Fast Phone Support for Albuquerque SystemsFor organizations in Albuquerque New Mexico, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network problems quickly. This reduces direct costs because service calls use up fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many online service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick repairs manage to end up as large bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.

Progent's proven service reporting application maintains comprehensive histories of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to each client by any Progent engineer. This database of issues and repairs is organized as a conveniently accessible support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.

Remote services provided by Progent to clients in Albuquerque New Mexico include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or enhancing your established organization, selecting or customizing Call Center application software to handle the unique requirements of your company, or providing occasional phone support personnel to work with your in-house Call Center team to deal with demanding situations like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of veteran network experts provides your computer users in Albuquerque New Mexico rapid contact with a dependable support resource with years of background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to resolve instead of merely document technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By uncovering potential issues before they result in downtime, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of OS platforms.
How Your Albuquerque Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Albuquerque New Mexico, Progent's phone-based computer support engineers can deliver effective and cost-effective IT support the instant your organization requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Albuquerque company relies on a local independent support technician or employs a full time organization that know how to deal with typical network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected system emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Albuquerque New Mexico
Progent's phone help, Internet-based repair, system security consulting, and network management services offer businesses in Albuquerque New Mexico unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center support and network management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of IT support, performing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each customer. The discipline of detailing and organizing service records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.

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    Progent's Windows consultants can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and on-premises assessment and upgrade services for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management, telecommuter connectivity, security and compliance, automated deployment and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and end users, and post-migration consulting support.

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    Progent's certified engineers can provide offsite and onsite support expertise to help your company to administer, support, and repair computers powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, disaster recovery, online access, smartphone and tablet integration, wireless configuration, and remote system monitoring.

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    Progent is a leading innovator in economically delivering world-class network support to small companies. Progent's success in handling the IT service needs of the chronically underserved small business market is the combined outcome of major technical and process breakthroughs that have removed a great deal of the conventional costs out of managing IT support, injected unprecedented professional skill into the support system, and dramatically streamlined the solution process.

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    Progent's temporary staff augmentation services allow organizations to meet sudden increases in demand for network professionals without dealing with the expense and delays that come with vetting and recruiting experienced technical workers and without increasing your permanent workforce.

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    Small Business IT Outsourcing Consultants

    Progent is organized provide in-depth remote consulting for all technical areas associated with small company information networks and allows you to outsource a variety of vital, as-needed services including a part-time CIO to provide advanced IT design and budgeting skills, a Technical Response Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, project management for critical projects such as office relocations oroperating system upgrades, Cisco-certified consultants for designing high-performance and robust infrastructure, security engineers to verify information protection and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to write, customize, or repair mission-critical applications.

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    Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management strategy following leading practices promoted by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

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    Progent's ProSight portfolio of managed IT services are geared to provide organizations who have minimal in-house IT support teams with low-cost help from enterprise-class management platforms and technical experts. Advantages of the ProSight catalog of managed services include predictable IT management expenses, automation of common management tasks, ongoing absorption of the latest information technology, graceful transition from legacy technology to up-to-date solutions, improved fit between information technology with business goals, access to seasoned network experts, and freeing up management to focus on business rather than fast-evolving network technology.

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    Progent delivers the services of Microsoft and Cisco-Certified network consulting professionals to show customers economical ways to help businesses maximize the value of Microsoft and Cisco products. For networks that range from small offices to nationwide enterprises, Progent's expert consultants can assist you to improve your information system's e-mail infrastructure, protection, reliability, performance, and system administration.

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    The Helpdesk support delivery structure used by Progent offers small companies an efficient option to reliance on independent consultants by offering extensive technical knowledge accessible to numerous support teams, optional round-the-clock availability of emergency assistance, escalation capability to appropriate engineers for solving the most intractable problems, service consistency and dependability, quick follow-up enforced by seasoned IT service managers, a choice of convenient ways for requesting service jobs, and excellent process transparency made possible by ticket updates and available via a web-based portal.

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    Progent’s Microsoft consultants provide small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for change and configuration management. System Center Configuration Manager is Microsoft's new name for the update management platform formerly called SMS Server. Configuration Manager 2007 offers a range of enhancements to SMS Server including full automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent’s Microsoft certified consulting professionals can help you use SMS 2003 or Configuration Manager economically for streamlined OS and application deployment, security patch administration, application tracking, and licensing compliance. Progent's consultants can also assist your company to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

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    Progent can help businesses of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment investments. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and fixing Microsoft SCOM solutions and can provide companies of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Progent can help you to evaluate the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS, and Linux software. Progent can also help you to create and manage hybrid networks that seamlessly combine local and cloud-based resources.

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    Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device management platform or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can help you to create an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services (IIS).

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    Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and offer companies of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix critical problems detected by System Center 2012 Operations Manager.

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    Progent's virtual classroom webinars provide small companies the cost savings, simplicity, and flexibility of virtual learning plus the proven training techniques of seasoned teachers who employ advanced collaboration software to emulate real-time, participatory classrooms. Progent can provide remote training for key desktop software including components of Microsoft Office such as Excel, Word, Access, and Visio: Microsoft Dynamics accounting and analytics products such as MS Dynamics GP; as well as additional top desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, develop a corporate-wide security plan, automate IT management, assist with creating applications, and build and test a DR/BC plan.

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    Microsoft supports seamless hybrid networks that combine Office 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on time and on budget.

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    Progent’s Microsoft-certified consultants offer companies of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently coordinating people, groups and data. SharePoint Server provides a common location for your workers or customers to access, manage, distribute and interact with relevant data, documents, and software and to communicate with one another. SharePoint allows faster and more intelligent decisions, more efficient access across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, teams and projects with the knowledge they’ve created in a way that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help you to manage your current SharePoint solution or upgrade to the current release of SharePoint.

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    Microsoft Windows 2008 On-site Technical Support

    The sophistication and connectivity demands of Microsoft Windows Servers requires an IT consulting firm with practical expertise and in-depth knowledge in planning and integrating cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progent’s consulting support can help you with designing, deploying, administering, and supporting Windows Server solutions that increase the productivity of your IT system. Progent’s consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.

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    MS Communications Server provides Instant Messaging and Real Presence in an extensible, enterprise-grade package offering enhanced protection, seamless compatibility with additional Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. The product allows lower costs and elevated operational efficiencies, enhanced worker productivity, and better intellectual property protection. MS Office Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and onsite configuration support and troubleshooting services for your Office Communications Server deployment and can assist your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and execute a smooth migration that will add significant strategic value to your IT system

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    Cisco's Meraki line of access and aggregation switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide affordable remote consulting expertise to assist your company to design and deploy a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-based management tools, configure policies to maintain security, develop and validate a disaster recovery strategy, and resolve issues associated with any aspect of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking solution.

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