Online Computer Support Services for

Fast Online Troubleshooting for Albuquerque IT Networks
For companies in Albuquerque or anywhere in New Mexico, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical online support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and proven processes which ensure the highest level of efficiency for online technical support and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to access your company's environment remotely without violating system security.

Progent's sophisticated technical support reporting system keeps comprehensive records of all service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of support delivered to each client by any consultant. This archive of issues and responses is structured as a readily retrievable proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive support databases and allow priority access to manufacturers' internal support staff so Progent's online service specialists are able to determine the best solutions quickly.

Remote services available from Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:

• Authorized MS Windows Expertise
  Progent's Microsoft-qualified online support engineers offer computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide variety of technology support such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Microsoft Access Application Development, Small Business Server support, and Windows Essentials cloud integration.

  Progent also offers a wide array of affordable desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most difficult challenges associated with network planning, deployment, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In many instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your environment via state-of-the-art remote support technology to provide efficient, safe, and affordable analysis and repair.

  Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of networking products. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.

• CISM and CISSP Certified System Security Engineers
  Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security solutions to improve the defenses of your Windows, macOS and OS X, Linux network against assaults or help your company to recover quickly after a damaging breach. Security support services available from Progent include: thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Cloud Integration
  Progent can provide advanced online support to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the basic IP network.

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies including network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX/Linux consultants can provide emergency online help resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX
  — BSD
  — Silicon Graphics IRIX
  

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

• Call Center Support
  Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the budget to create an in-house Help Desk Call Center but who want quick response from a dependable Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to advanced consultants.

  Progent’s Virtual Help Desk is intended for larger businesses and acts as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation resource to handle the toughest network problems, or be available in hectic circumstances when your other resources are overwhelmed.

  Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Albuquerque or anywhere in the state of New Mexico rapid communication with a reliable network service resource with extensive background providing telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business performance, and Progent's aim is to resolve instead of simply annotate IT problems.

• Business Applications Services: Education, Custom Programming, and Integration
  Progent's Applications Experts staff can supply online advanced engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Services.

• Centralized and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent can deliver organizations in Albuquerque, or anywhere in the state of New Mexico, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your network maintenance is proactive rather than reactive. By uncovering emerging issues before they cause network outages, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.

Even if your Albuquerque organization works with a regular freelance consultant or employs an in-house organization that know how to handle ordinary network issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to handle sudden network emergencies or particularly complex integration projects.

Features of Progent's Online Computer Support for Albuquerque
Progent's phone support, remote repair, system security consulting, and network administration services give offices in Albuquerque or throughout the state of New Mexico the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your office world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help services include:

• Immediate Telephone Access to Microsoft Qualified Professionals
  Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Albuquerque and is also ideal for customers in more remote regions of New Mexico that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support tools, service databases, and on-going training.

• By the Minute Billing to Reduce Expenses
  Progent offers online help on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone support and imposes no monthly retainer for support services provided during normal working hours. This keeps you from paying big bills for routine fixes.

• Availability of Cisco Network Architecture Professionals
  Progent's registered experts for Cisco can provide help from authorized professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Experts Consulting
  Progent's core consulting services consist of system integration, MS Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting support for specific application areas. Support offered by the Application Experts staff covers:
  — Microsoft Dynamics GP Consulting and Programming
  — Microsoft Office Project Support
  — Office 365 integration consulting
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Office 365 Word Consulting
  — BI Reporting Consulting and Troubleshooting
  — BI Reporting Consulting and Troubleshooting
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
  — Oracle Management and Application Programming
  — MySQL Management Support and Software Development
  — Apple Macintosh Support
  — Amazon MWS Application Development

  By providing a full service centralized resource for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive IT solutions that match the specific needs of your company.

• State of the Art Remote Connectivity Software
  Secure remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand a costly onsite service call. Effective online connectivity tools and experienced technicians together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system tracking.

• Compatibility with Mainstream VPN Products
  Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

• 24x7 Service for Maximum Network Availability
  For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, at the forefront of IT service, executing a wide range of IT projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.