Remote Computer Network Support

Fast and Affordable Online Troubleshooting for Albuquerque New Mexico Information Networks
For businesses located in Albuquerque New Mexico, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve most information system problems quickly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the support that you receive. In contrast to typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where quick repairs somehow end up as substantial tabs. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and troubleshooting for IT systems of any size. Progent's online support team can connect to your company's environment without violating system security.

Progent's proven customer support reporting system keeps thorough documentation of the service that Progent's customers have received. Progent's team service personnel have access to the records of support provided to each customer by every Progent engineer. This archive of trouble tickets and responses is organized as an easily exploitable internal knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up other vast technical support databases and allow priority access to manufacturers' in-house support staff so Progent's online service experts are able to determine optimal solutions promptly.

Online services provided by Progent to customers in Albuquerque New Mexico include:

• Certified Microsoft Windows Support
  Progent's Microsoft-certified online service engineers offer network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Project Server Online planning, Microsoft Office Access Application Development, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to help your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 11 planning and migration support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can handle even the most challenging problems associated with network infrastructure planning, installation, administration, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs provide excellent value because their depth of expertise allows them to fix problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment by means of sophisticated on-line support tools in order to provide efficient, secure, and economical analysis and repair.

  New Mexico State Contact Information:
  Progent offers consulting services and onsite technical support throughout New Mexico.
  

  Progent locations in New Mexico State

  City	Address	Phone	Link
  Albuquerque	6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States	(505) 814-6900	Albuquerque Network Support Services

  
  
  

  Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of infrastructure devices. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs deployment expertise, Cisco WiFi controllers consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide organizations to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses to identify and isolate breached devices and guard undamaged assets from being penetrated. If your Albuquerque network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery consultants can help your Albuquerque business to rebuild a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of cybersecurity specialists bring the broad selection of knowledge necessary to reconstruct all vital components of a compromised system quickly and with minimal loss of data. To learn more, visit Progent's ransomware removal and operational restoration experts.

• CISM and CISSP Premier Network Security Experts
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security support services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments, Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including system architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based assistance analyzing problems within UNIX/Linux systems based on leading derivatives of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX Operating System
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX
  

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT management personnel and your Progent technical consultant so emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins created to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be used for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
  Progent's Co-managed Help Desk Service provides a seamless supplement to your in-house network support organization. Client interaction with the Service Desk, delivery of support, problem escalation, ticket creation and tracking, efficiency metrics, and maintenance of the service database are consistent whether issues are taken care of by your core network support group, by Progent, or both. You have complete flexibility to extend or reduce your share of technical support activity as needed. Progent provides initial installation and provisioning of the professional services automation software plus documentation, testing and education. For more information about ProSight Shared Help Desk, visit ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

• Help Desk Call Center Support
  Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

  Progent's Call Center consulting support can assist you in building an effective new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk software products to address the unique requirements of your corporation, or adding temporary phone support staff to work with your in-house Call Center team during demanding events like software migrations, major updates, or rolling out new business software.

  Progent's Help Desk Call Center staff of veteran information technology consultants gives your clients in Albuquerque New Mexico fast contact with an effective network service group with extensive background delivering phone help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a solid enabler of business productivity, and Progent's goal is to solve instead of simply record IT issues.

• Applications Support: Education, Development, and Integration
  Progent's Applications Experts Group offers online advanced consulting support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Office Excel. For additional information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

• Unified and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent can deliver companies in Albuquerque New Mexico online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they evolve into full-scale emergencies, automated monitoring can head off disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of OS platforms.

Even if your Albuquerque company relies on a local freelance support technician or employs a full time organization that know how to deal with ordinary computer issues, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the experience to deal with unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in Albuquerque New Mexico
Progent's remote network troubleshooting services enable your Albuquerque business to experience the benefits of on-call, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by being increasingly available, efficient, and protected. Advantages to your business include:

• Convenient virtual expansion of your local support resources
  With most businesses in Albuquerque New Mexico, nearby computer service providers, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of technical problems. However, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's online service specialists give you a convenient, fast, and affordable way to augment your regular resources and to transfer useful knowledge to increase your ability to handle future issues in-house.

• Less Reliance on Individual Service Providers
  For IT support, smaller businesses commonly depend on individual freelance consultants. While independent consultants have less overhead than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your company grows, network downtime and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve support expertise to make sure your IT system stays up and running.

• Create a Solid Foundation for Smooth Expansion
  Companies typically start with an information architecture created on a modest budget. Lacking a robust infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the success of the business. These badly designed systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to provide the stable foundation to meet critical business requirements and simplify future growth.

• Work with Problem Solvers Instead of Technology Resellers
  Smaller offices require advice and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and improving efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the forefront of IT service, performing a broad range of IT tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

• Full Records of IT Services
  Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to each client. The discipline of documenting and archiving support records results in more effective service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won't release vital service information.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few support companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.