Immediate Online Troubleshooting for Albuquerque New Mexico IT Networks
For companies located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven methodologies that ensure the maximum degree of efficiency for remote technical support and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to interface to your company's network without violating network security.
Progent's sophisticated customer support database application stores comprehensive documentation for all support that Progent's customers have received. Progent's team engineers have access to the history of services delivered to each customer by every Progent consultant. This database of anomalies and responses is stored as a readily searchable proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists are able to find optimal resolutions promptly.
Online technical support services available from Progent to clients in Albuquerque New Mexico include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs know how to deal with even the most complex issues encountered in network planning, deployment, management, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs offer exceptional value because their depth of expertise allows them to fix problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of state-of-the-art on-line support tools to provide fast, safe, and affordable diagnosis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity products. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recover quickly following a damaging penetration. Security solutions available from Progent cover in depth data security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced online consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to address a wide array of information technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Albuquerque Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network consultants provides your customers in Albuquerque New Mexico quick access to a dependable support group with substantial background offering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a solid driver of business success, and Progent's policy is to solve and not just annotate network problems.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Albuquerque New Mexico remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they cause downtime, remote monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Albuquerque New Mexico, Progent's online computer support specialists can provide expert and cost-effective system help the instant your organization requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Albuquerque office relies on a local independent support technician or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially complicated integration projects.
Details of Progent's Remote Network Services for Albuquerque New Mexico
Progent's online help, remote repair, network security expertise, and system management services offer companies in Albuquerque New Mexico the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Albuquerque New Mexico and is also ideal for customers in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone service and imposes no monthly retainer for services delivered during regular working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that fit the unique requirements of your business.
- State of the Art Online Connectivity Tools
Secure remote connectivity permits Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand a costly personal service call. Sophisticated online connectivity software and experienced engineers together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.