Fast Remote Help for Albuquerque New Mexico IT Networks
Immediate Remote Support for Albuquerque SystemsFor businesses in Albuquerque New Mexico, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world background and have access to the advanced technology required to resolve most information system issues quickly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly important in environments that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support companies, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow end up as major invoices. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that allow the highest degree of efficiency for remote help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your environment remotely without breaching network security.

Progent's proven customer support reporting application stores comprehensive documentation for the support that Progent's customers have received. Progent's authorized service personnel have access to the history of support provided to each client by every consultant. This archive of problems and repairs is structured as a quickly exploitable internal database that enables Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to vendors' in-house support staff so Progent's remote consulting experts are able to find optimal solutions promptly.

Remote technical services offered by Progent to businesses in Albuquerque New Mexico include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and allow transparent backup and fast restoration of critical files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk or improving your current one, identifying or enhancing Help Desk software products to address the unique demands of your company, or providing occasional online personnel to work with your internal Help Desk team to deal with demanding situations like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Albuquerque New Mexico immediate access to a reliable technical support resource with years of background delivering telephone-based consulting and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a solid contributor to company efficiency, and Progent's policy is to solve instead of merely report IT problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Albuquerque New Mexico online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your network support is proactive and automated. By exposing looming trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a variety of OS platforms.
How Your Albuquerque Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Albuquerque New Mexico, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your company needs it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Albuquerque company deals with a regular independent consultant or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to fix sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Albuquerque New Mexico
Progent's online network troubleshooting services enable your Albuquerque business to realize the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Albuquerque New Mexico, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can solve typical network problems. However, serious problems sometimes occur when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online support specialists give you a convenient, quick, and economical way to augment your local resources and to convey useful knowledge to increase your capability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses often rely on individual freelance service providers. While independent service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your network expands, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup support expertise to make sure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Without a robust framework, band-aid fixes can get piled on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed systems need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical training to navigate through an ever more complex maze of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a broad range of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to each client. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



An index of content::

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