Immediate Online Troubleshooting for Albuquerque New Mexico Computer Systems
Fast Phone Support for Albuquerque SystemsFor companies located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to link to your network without breaching network security.

Progent's proven service database system maintains extensive documentation for all support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help provided to every client by any Progent consultant. This database of anomalies and responses is organized as an easily accessible internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow priority response from vendors' internal engineering staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.

Remote technical services available from Progent to businesses in Albuquerque New Mexico include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of experienced network experts provides your clients in Albuquerque New Mexico immediate access to an effective network service resource with substantial background offering phone support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a crucial contributor to company performance, and Progent's policy is to solve instead of simply document network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth consulting support and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Albuquerque New Mexico, Progent's phone-based network support engineers can provide effective and affordable system help the moment your company has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Albuquerque organization deals with a local independent consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Albuquerque New Mexico
Progent's online support services allow your Albuquerque business to have the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    For most companies in Albuquerque New Mexico, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with typical technical issues. However, serious problems can spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical solution to augment your regular help and to transfer valuable knowledge to improve your capability to handle future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people have less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of backup help may require your company to go without help during an emergency. As your company expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network remains available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an IT system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such badly built systems require proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the solid foundation to meet critical business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical training to navigate through an increasingly complex array of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's Microsoft engineers can provide cost-effective online support and development services to help your business to plan, deploy, manage, and troubleshoot SharePoint 2010 installations that can involve web sites able to function as portals, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to promote and enhance collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's familiar office productivity programs including Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from previous releases of SharePoint or move a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.

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    Progent's Windows Server 2016 disaster recovery experts can help you to design a DR system based on Microsoft's latest Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using low-cost hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness.

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    Progent offers the expertise of a senior specialist with years of hands-on experience installing, managing, and upgrading video conferencing systems from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house network support team, your Internet Service Provider, and your video conferencing platform supplier to assist your company maximize the business value of your video conferencing ecosystem.

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    Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 migration plan that avoids network disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.

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  • Google Cloud Machine Learning Services Immediate Google Cloud hybrid cloud integration Professional
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    Progent's Microsoft-certified Windows Server 2000 experts offer computer help and IT consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and troubleshooting services include system planning, deployment, project management, on-site and off-site technical support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    For custom program development, Progent can provide software design experts to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Microsoft IIS to build company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent offers experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progent offers nationwide online phone support and consulting services for companies who run Apple macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft Windows technology. Progent's experts offer Mac clients a variety of services including desktop assistance, migration to the current edition of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to iCloud. Remote technical support provides maximum leverage for your IT dollar by preserving client efficiency and shortening the hours billed for network analysis and repair. Sophisticated online support technology and experienced service specialists and engineers combine to enable Progent to solve the majority of IT problems without squandering time and expense by going to your location. In most of cases your network issues can be remediated by telephone or through a mix of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist you with the most difficult system problems.

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    Progent can assist small and mid-size businesses to set up VoIP technology to provide their at-home workers the advantage of transparent access to the company phone network.

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    For medium-size businesses who need network consulting services, Progent offers a variety of alternatives such as on-site help, remote assistance, phone-based Help Desk, 24x7 support with remote system monitoring, emergency staffing, business relocation support, application programming, and expert consultation. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent offers expert in-person help for solving network issues quickly and affordably.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of detailing and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud systems. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.

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    Progent can provide the assistance of a certified VMware VCDX expert to help your organization plan, deploy, manage and repair VMware vSphere-based virtualization solution for on-premises networks, cloud environments, or hybrid cloud deployments. Progent can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery.

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    Progent offers economical online access to consultants skilled in a wide range of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops plus notebooks and handhelds. Progent offers consulting support for leading data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can assist you to implement, upgrade, or troubleshoot backup systems for a range of architectures such as local, edge to datacenter, cloud, or hybrid.

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    Progentís Wireless Consulting Services provide a convenient, economical option for companies of any size to integrate, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there are two basic solutions for running Windows-dependent applications on an Apple Mac: an external connection to a physical Windows PC or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a networked Microsoft Windows-based PC to run Windows software and share network resources. Virtual PC for Mac simulates Windows on an Apple Mac computer so you can run Windows programs locally. Progent's macOS and Mac OS X technology consultants can help your company to maintain these products for running Windows software on your Macs and can in addition assist your organization to assess and configure third-party products for Microsoft Windows PC emulation.

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    Progent's wireless site survey and predictive modeling make it easy to plan, implement and troubleshoot a Wi-Fi network customized for your environment, providing you a WLAN that has the reception, speed, density, Quality of Service, data protection, and hand-off ability your company needs. Wi-Fi site survey services from Progent include remote predictive modeling for designing a Wi-Fi network and onsite survey services for validating, optimizing, and troubleshooting an operational Wi-Fi LAN.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their market, reduce their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.

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    Windows Hyper-V 2016 incorporates key technologies first developed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-based or hybrid installation, create and execute a non-disruptive upgrade strategy, educate your IT management and support personnel, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers maximum business value.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide online and on-premises consulting and support services to assist your organization to design, configure, administer, tune, and repair wireless networks that utilize Cisco's Meraki access points. Progent can also help your organization to plan and implement hybrid networks that combine on-premises and cloud-hosted resources and that deliver easy access, enhanced protection, unified management, and consistent operation for all your mobile and desktop devices.

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    Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum level of dependability and expandability and is in addition simple to transfer to any data center. Progent's Private Cloud Hosting and Management options are built on mature virtualization techniques that allow small and midsize companies with multi- platform IT systems to save significantly on the costs of capital investments, system support, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Even if your business has a small network services staff and a limited technology budget, your information network can still have the same high availability and performance that once required a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier network professionals, the most recent system management products for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk service to keep your mission-critical network applications and servers up and running.

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    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security solutions for IT networks with multiple locations, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business plan and deploy a configuration of ISA Server 2004 that supports your information security requirements without restricting your network.

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    Office 365 is Microsoft's extensive family of client productivity apps and cloud services offered on a subscription basis. Office 365 applications and cloud-based services are available in an array of product bundles targeted at customers from students and households to enterprises. Progent offers quick and affordable remote access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can assist you to understand the wealth of subscription options available with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and manage hybrid networks that transparently combine on-premises and cloud-based products and services.

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    Progent can help you in all facets of your migration to Exchange 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    Windows Hyper-V 2016 utilizes core technologies first designed for and proven on Azure, among the world's largest public clouds. This dramatically improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a smooth upgrade strategy, train your IT administration and support personnel, and provide as-needed consulting and debugging services to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

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    Progentís IT outsourcing packages provide affordable network consulting for small businesses. Whether it includes designing system infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or developing a web-based eCommerce application, outsourcing your IT technical services can contain expenses and eliminate uncertainties, allowing network service expenses to grow in a more linear and manageable fashion than is possible by assembling a bulky, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and robust network foundation for your vital applications based on Windows including Office XP, Office 2003, and Microsoft Office 2000.

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    For large organizations, Progent can supplement internal network support groups by providing extensive background in deploying critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can act as a seamless local extension of corporate IT management. Progentís enterprise support services include company-wide security, online branch office support, network design, Sarbox conformance, project planning, and world-class service for multiple location office environments based on Enterprise Windows 2000. Progent can provide field engineers and specialists to help with a campus relocation or office move, or a system architect to assist with building or utilizing an Internet Data Center or co-location site.

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top client satisfaction and enjoy the closest operational relationship with Microsoft. The understanding, skills, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your company better solutions for your IT network.

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    Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, keeps track of network resources, guards against corporate data leakage, provides network health reporting, allows safe self service, and delivers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can help businesses of any size with any facet of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

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