Fast and Affordable Online Technical Support for Albuquerque New Mexico Networks
Fast Online Help for Albuquerque NetworksFor businesses located in Albuquerque New Mexico, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow turn into large bills. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your environment without violating system security.

Progent's sophisticated service reporting application stores detailed records describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help rendered to every Progent customer by any engineer. This archive of anomalies and responses is stored as a readily searchable support knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's online consulting specialists are able to arrive at optimal solutions quickly.

Remote services provided by Progent to clients in Albuquerque New Mexico include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services permit your IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center software to handle the special needs of your company, or providing occasional phone support personnel to supplement your in-house Call Center team during demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran network consultants provides your workers in Albuquerque New Mexico quick assistance from a dependable support resource with substantial experience providing phone support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a key driver of company success, and Progent's goal is to fix instead of merely annotate technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional consulting support and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Albuquerque New Mexico remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a combination of OS platforms.
How Your Albuquerque Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Albuquerque New Mexico, Progent's online computer support specialists can deliver effective and affordable system help the instant your company requires it. Over two decades of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Albuquerque business has a regular independent support technician or employs an in-house IT staff that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to address sudden system crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Albuquerque New Mexico
Progent's remote IT consulting services enable your Albuquerque company to have the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most companies in Albuquerque New Mexico, nearby computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online support specialists offer a convenient, fast, and affordable solution to supplement your local help and to convey valuable knowledge to improve your capability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry smaller overhead than big consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. These poorly built systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can provide the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex array of technology options capable of promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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    Progent's Microsoft-certified consultants can provide small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server offers a common spot for your employees or clients to access, organize, share and interact with relevant information, files, and software and to interact with other people. It enables faster and more intelligent decisions, more efficient sharing across groups and more economical business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge they've created in a way that makes data convenient to locate, download and apply.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide online and onsite consulting and support services to assist your organization to plan, install, administer, optimize, and debug Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's consultants can also help your organization to design and deploy hybrid environments that combine on-premises and cloud-hosted resources and that deliver easy access, enhanced protection, streamlined management, and dependable performance for all your mobile and desktop devices.

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    Progent's certified engineers offers remote and onsite support services to assist your company to manage, support, and troubleshoot computers powered by Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, data and identity protection, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi network design, and 24x7 network monitoring and alerts.

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    Progent's Network Contact Center Outsourcing Support Services for desktop technical support are designed especially for small organizations who require fast access to a Help Desk Call Center with professional phone support and full escalation capability but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Secure Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Applications Selection and Deployment.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your business.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800

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    Cisco has designed a full array of routers that includes routers built to deliver the security, bandwidth, and reliability required by organizations ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Progent's Microsoft-certified experts can provide a range of consulting services to help organizations of any size to deploy, manage, and support environments that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can help set up testing labs to evaluate Windows 8.1 and develop and manage Windows 8.1 deployment projects following leading practices.

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    Progent provides IT support for mid-size companies with 100 to 250 network users. The medium size company or office has traditionally been an underserved segment of the market for IT consulting services. The overhead and support delivery practices of large third-party support firms make them excessively costly for the typical mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an IT network whose complexity and sophistication are often comparable to the networks of much larger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual office infrastructure and 24x7 network monitoring, significantly reduces the IT support expenses of an SMB while offering the mid-size organization with big-company support from professional, IT consultants with background in a broad range of small business network solutions. If your medium size company or small business is searching for the quality of IT support appropriate for a mid-size office without paying enterprise prices, contact Progent.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, enhancing and fixing SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to help you to fix critical issues detected by Microsoft SCOM 2012.

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    Progent offers the support of a veteran specialist with years of hands-on experience configuring, managing, and upgrading immersive telepresence platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal network support team, your Internet Service Provider, and your video conferencing platform supplier to assist your company maximize the strategic value of your telepresence solution.

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    Progent's ProSight Virtual Hosting offers proven virtual server architecture, a world-class data center facility, and the support services of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive information technology outsourcing solution that improves network availability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a smaller business can have each of its operating system platforms and key business application servers supported within a secure and fault tolerant data center on a high-performance, high-availability virtual machine set up and maintained by Progent's network support professionals.

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    Progent's wireless site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network optimized for your facilities, providing you a WLAN that has the reception, speed, capacity, QoS, security, and hand-off ability your business requires. Wireless site survey services from Progent include remote predictive modeling for planning a wireless network and onsite site survey services for validating, tuning, and troubleshooting a functioning wireless network.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's popular ASA 5500-X security appliances and offer unified control of modern cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally control network environments that include local offices, data centers, and cloud resources.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Access Point consultants can provide economical remote and onsite support for Catalyst Wi-Fi 6 wireless APs.

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    Progent offers expert support for every step of your Exchange 2010 migration with services that include end-to-end project management services, site analysis, project design and documentation, cost estimates of new software licenses and hardware required, suggested vendor sourcing, pilot testing at client location or at Progent's test facility, managing temporary coexistence of Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old system, and training for customer's support staff and end users.

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    Progent's Windows Server 2019 disaster recovery preparedness consultants can help you to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Cisco's Meraki line of access and distribution switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants can provide cost-effective online expertise to help you to design and deploy a productive network architecture that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain security and compliance, create and test a disaster preparedness strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking infrastructure.

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    Progent's certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your company, create pilot programs and migration strategies, integrate Windows Server 2008 with your IT environment and applications, educate your support personnel how to run enhanced management tools, and deliver continuing consulting and troubleshooting via low-cost options such as Contact Center service and online technical support.

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