Immediate Remote Help for Albuquerque New Mexico Computer Systems
For companies in Albuquerque New Mexico, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This reduces direct costs since solutions require minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes that permit the highest degree of efficiency for online technical support and repair for IT networks of all sizes. Progent's remote service group can communicate with your environment without compromising system security.
Progent's proven technical support database system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each customer by every Progent engineer. This archive of trouble tickets and repairs is stored as a conveniently searchable support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other vast technical databases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the best resolutions promptly.
Remote services available from Progent to companies in Albuquerque New Mexico include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of platform support such as Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to help your business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and migration consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult problems occurring in network infrastructure design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep experience enables them to fix problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system via state-of-the-art on-line support technology in order to perform quick, safe, and economical diagnosis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of infrastructure products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs deployment expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can assist you to identify and isolate infected servers and endpoints and guard undamaged resources from being compromised. If your Albuquerque system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Albuquerque company to reconstruct a system breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's group of IT security experts have the broad selection of skills necessary to rebuild all vital components of a compromised system rapidly and with little data loss. To learn more, see Progent's ransomware removal and business continuity expertise.
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CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can strengthen the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist your business to recover quickly following a serious breach. Security support services available from Progent include: comprehensive information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile access; defending your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
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Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Major Linux versions for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time management reporting utilities designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
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Help Desk Support
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced network professionals offers your workers in Albuquerque New Mexico rapid access to an efficient network service resource with substantial background providing telephone-based consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's policy is to fix instead of just record network issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so your computer support is proactive and automated. By spotting possible problems before they expand into crashes, automated monitoring can ward off disruptive and costly network crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support multiple operating systems.
How Your Albuquerque Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Albuquerque New Mexico, Progent's phone-based computer support specialists can deliver expert and affordable system support the instant your business needs it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Albuquerque office relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the time or the expertise to address sudden network crises or especially complicated integration projects.
Features of Progent's Online Network Support for Albuquerque New Mexico
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Albuquerque New Mexico unparalleled leverage for your support investment. Whether you require occasional phone support and remote network repair or full-time Help Desk services and system administration, Progent's experts can provide your company world class IT support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Albuquerque New Mexico and is also ideal for networks in more remote regions that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone support and imposes no monthly subscription fee for services delivered during regular business hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals who have experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include system integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support for specific application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Software Programming
Mac Help
Amazon MWS Software Integration
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that align with the unique requirements of your company.
- Advanced Online Connectivity Software
Secure remote access allows Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick solutions to issues that might otherwise require an expensive onsite visit. Effective online access tools and experienced technicians together enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for Maximum System Uptime
For offices with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained offices whose clients need instant access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoft's popular server products with services such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.