Immediate Online Support for Albuquerque Networks
For organizations located in Albuquerque or anywhere in the state of New Mexico, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where quick solutions somehow turn into major invoices. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that allow the maximum level of efficiency for online help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to access your company's network without compromising corporate security.
Progent's proven technical support reporting system stores extensive documentation describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of services provided to every Progent customer by any consultant. This database of issues and fixes is stored as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to arrive at optimal resolutions in the least time.
Remote support offered by Progent to companies in Albuquerque and anywhere in the state of New Mexico include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support professionals can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn problems surrounding network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional value because their deep experience enables them to fix problems rapidly. In typical cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated on-line support technology to provide efficient, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading selection of connectivity appliances. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover quickly after a serious penetration. Security support services available from Progent include: in depth network security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to address a broad range of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your current organization, selecting or modifying Help Desk Call Center software to meet the unique requirements of your business, or providing temporary online staff to supplement your existing Help Desk Call Center group to deal with high-demand scenarios like software transitions, mass updates, or installing new business software.
Progent's Call Center staff of experienced network experts provides your workers in Albuquerque or anywhere in the state of New Mexico instant contact with a large support group with extensive experience providing telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a major driver of company success, and Progent's aim is to fix rather than simply report network issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers online professional consulting expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive and automated. By uncovering potential problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support a combination of operating systems.
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Albuquerque or throughout the state of New Mexico, Progent's online network support specialists can provide expert and cost-effective system help the instant your organization needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Albuquerque company deals with a regular independent support technician or maintains an in-house organization that can deal with common network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to address sudden system emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Organizations in Albuquerque
Progent's remote support services allow your Albuquerque organization to have the benefits of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most businesses in Albuquerque or anywhere in New Mexico, local network service providers, whether made up of independent consultants or a full-time maintenance staff, can take care of typical network problems. However, IT crises might strike when local resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call support experts give you a convenient, fast, and economical way to supplement your regular help and to convey useful information to increase your ability to resolve future issues in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller companies commonly depend on independent freelance consultants. While freelance consultants carry smaller overhead than big service organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your company expands, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains up and running.
- Build a Solid Foundation for Seamless Expansion
Companies often begin with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed environments require careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture that can offer the solid foundation to meet vital business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller offices need guidance and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business growth and improving efficiency. They hardly need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of network support, executing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each staff member to each customer. The discipline of detailing and organizing service records allows more effective service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.