Immediate Online Troubleshooting for Albuquerque New Mexico Computer Systems
For companies located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to link to your network without breaching network security.
Progent's proven service database system maintains extensive documentation for all support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help provided to every client by any Progent consultant. This database of anomalies and responses is organized as an easily accessible internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow priority response from vendors' internal engineering staff so Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Remote technical services available from Progent to businesses in Albuquerque New Mexico include:
Certified Windows Support
Progent's Microsoft-premier online service engineers offer network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to assist you company to install, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and indicates a consultant's technical skills at the master level. CCIEs know how to deal with the most stubborn problems encountered in network infrastructure planning, deployment, management, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent value since their deep experience allows them to resolve problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your environment via advanced on-line troubleshooting tools to perform fast, secure, and economical analysis and repair.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling family of networking appliances by delivering services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can improve the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recover rapidly after a damaging breach. Security services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to cover a wide range of computer technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of experienced network experts provides your clients in Albuquerque New Mexico immediate access to an effective network service resource with substantial background offering phone support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a crucial contributor to company performance, and Progent's policy is to solve instead of simply document network issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth consulting support and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of OS platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Albuquerque New Mexico, Progent's phone-based network support engineers can provide effective and affordable system help the moment your company has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Albuquerque organization deals with a local independent consultant or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected system crises or particularly complex integration projects.
Advantages of Progent's Network Help for Organizations in Albuquerque New Mexico
Progent's online support services allow your Albuquerque business to have the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your local support resources
For most companies in Albuquerque New Mexico, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with typical technical issues. However, serious problems can spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical solution to augment your regular help and to transfer valuable knowledge to improve your capability to handle future issues in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people have less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of backup help may require your company to go without help during an emergency. As your company expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network remains available.
- Create a Solid Foundation for Smooth Growth
Organizations often begin with an IT system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such badly built systems require proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the solid foundation to meet critical business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices need guidance and technical training to navigate through an increasingly complex array of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.