Fast and Affordable Online Technical Support for Albuquerque New Mexico Networks
Urgent Online Technical Support for Albuquerque SystemsFor organizations located in Albuquerque New Mexico, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and have access to the advanced tools required to solve most information system issues quickly. Efficient support reduces direct expenses because service calls accumulate minimal billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially important in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick repairs manage to end up as large invoices. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven processes that promote the highest degree of effectiveness for online technical support and repair for information networks of all sizes. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your company's system remotely without compromising system security.

Progent's sophisticated service database application keeps detailed records of the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of support provided to every client by every Progent consultant. This history of anomalies and fixes is structured as a quickly exploitable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online consulting experts can arrive at optimal solutions promptly.

Remote support offered by Progent to clients in Albuquerque New Mexico include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected application and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a different network channel. A broad selection of devices can be used for this second form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of seasoned network professionals offers your customers in Albuquerque New Mexico immediate access to an effective support group with substantial experience delivering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's target is to resolve and not simply report technical issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based professional consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Albuquerque New Mexico online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your business so your computer support is proactive rather than reactive. By exposing possible trouble spots before they grow into network outages, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a combination of OS platforms.
How Your Albuquerque Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Albuquerque New Mexico, Progent's online computer support specialists are ready to deliver professional and economical system help the moment your organization has to have it. More than two decades of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Albuquerque company works with a regular independent consultant or maintains a full time IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to fix sudden network crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Albuquerque New Mexico
Progent's remote technical help services allow your Albuquerque company to realize the benefits of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most offices in Albuquerque New Mexico, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can handle the majority of network problems. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online service specialists offer an easy, quick, and affordable way to supplement your local resources and to pass on valuable information to improve your capability to resolve downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often rely on independent freelance consultants. While independent consultants carry less overhead than big support organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of backup help may require your business to go without help during an IT crisis. As your company expands, system downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your network stays available.

  • Create a Solid Basis for Smooth Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs often get thrown onto a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly built environments require careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a system architecture that can offer the solid foundation to handle current business demands and simplify future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and enhancing efficiency. They do not need a network consultant who is trying to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



An index of content::

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