Fast and Affordable Online Troubleshooting for Albuquerque New Mexico Computer Systems
For organizations in Albuquerque New Mexico, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most network problems quickly. This reduces direct costs because service calls use up fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many online service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where quick repairs manage to end up as large bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.
Progent's proven service reporting application maintains comprehensive histories of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to each client by any Progent engineer. This database of issues and repairs is organized as a conveniently accessible support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.
Remote services provided by Progent to clients in Albuquerque New Mexico include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help your company to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can resolve the most difficult issues occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to fix problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system via advanced remote troubleshooting technology in order to provide fast, secure, and economical diagnosis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of networking devices. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recuperate rapidly following a damaging penetration. Security solutions available from Progent cover comprehensive data security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to cover a broad spectrum of computer technologies such as system architecture, email systems, network and process security, plus UNIX and Windows integration. For server economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance diagnosing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Albuquerque Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or enhancing your established organization, selecting or customizing Call Center application software to handle the unique requirements of your company, or providing occasional phone support personnel to work with your in-house Call Center team to deal with demanding situations like software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of veteran network experts provides your computer users in Albuquerque New Mexico rapid contact with a dependable support resource with years of background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's target is to resolve instead of merely document technical problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By uncovering potential issues before they result in downtime, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Albuquerque New Mexico, Progent's phone-based computer support engineers can deliver effective and cost-effective IT support the instant your organization requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time that comes with on-premises service calls.
Even if your Albuquerque company relies on a local independent support technician or employs a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected system emergencies or especially tough integration projects.
Features of Progent's Online Network Services for Albuquerque New Mexico
Progent's phone help, Internet-based repair, system security consulting, and network management services offer businesses in Albuquerque New Mexico unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center support and network management, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Albuquerque New Mexico and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for phone service and asks for no monthly retainer for services delivered during regular business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with experience in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, Microsoft Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that match the unique requirements of your company.
- State of the Art Remote Access Tools
Protected online access permits Progent's support experts to see exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise require a costly onsite visit. State-of-the-art remote access software and experienced engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.
- Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High Network Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of IT support, performing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each customer. The discipline of detailing and organizing service records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.