Fast Online Support for Albuquerque New Mexico Information Networks
For organizations in Albuquerque New Mexico, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer excellent value because they have the real-world experience and have access to the advanced technology necessary to solve most information system issues quickly. Efficient support lowers immediate costs since solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs manage to turn into large bills. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes which allow the maximum degree of efficiency for remote help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching system security.
Progent's proven technical support database system stores detailed records of all service that Progent's customers have received. Progent's team consultants have the benefit of the details of support delivered to every client by every consultant. This archive of trouble tickets and repairs is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.
Online support offered by Progent to customers in Albuquerque New Mexico include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist you company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn challenges surrounding network planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide excellent value because their deep experience enables them to resolve problems rapidly. In many cases, less qualified service providers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network by means of sophisticated remote support technology to provide fast, safe, and affordable analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure products. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points consulting support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security support services available from Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile communication; guarding your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad range of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online help troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Albuquerque Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can assist you in building an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk Call Center application software to handle the unique needs of your business, or providing temporary online staff to supplement your in-house Help Desk group during unusually busy events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network professionals offers your clients in Albuquerque New Mexico rapid contact with an efficient support resource with extensive experience delivering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's policy is to resolve rather than merely annotate technical problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers remote professional engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Albuquerque New Mexico online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on a variety of platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Albuquerque New Mexico, Progent's online network support engineers are ready to deliver effective and affordable system help the moment your company needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Albuquerque company has a regular freelance consultant or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected network emergencies or especially challenging integration projects.
Benefits of Progent's IT Support for Companies in Albuquerque New Mexico
Progent's online technical help services allow your Albuquerque organization to have the benefits of timely, expert IT support without the cost of managing an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
With most companies in Albuquerque New Mexico, local network service resources, whether represented by independent consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call support experts give you an easy, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your capability to handle downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller companies commonly rely on independent freelance service providers. Although independent consultants have less overhead than larger service companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your business grows, system downtime and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Growth
Organizations typically begin with an information system created on a modest budget. Without a proper framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems require proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and facilitate future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices require guidance and technical training to navigate through an ever more complex array of technology options capable of accelerating business success and enhancing efficiency. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the best needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, in the trenches of network support, performing a wide variety of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.