Immediate Online Troubleshooting for Albuquerque New Mexico IT Networks
Immediate Remote Consulting for Albuquerque NetworksFor companies located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven methodologies that ensure the maximum degree of efficiency for remote technical support and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to interface to your company's network without violating network security.

Progent's sophisticated customer support database application stores comprehensive documentation for all support that Progent's customers have received. Progent's team engineers have access to the history of services delivered to each customer by every Progent consultant. This database of anomalies and responses is stored as a readily searchable proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists are able to find optimal resolutions promptly.

Online technical support services available from Progent to clients in Albuquerque New Mexico include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced network consultants provides your customers in Albuquerque New Mexico quick access to a dependable support group with substantial background offering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a solid driver of business success, and Progent's policy is to solve and not just annotate network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Albuquerque New Mexico remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they cause downtime, remote monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a mix of OS platforms.
How Your Albuquerque Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Albuquerque New Mexico, Progent's online computer support specialists can provide expert and cost-effective system help the instant your organization requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Albuquerque office relies on a local independent support technician or maintains an in-house organization that can deal with day-to-day computer issues, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially complicated integration projects.

Details of Progent's Remote Network Services for Albuquerque New Mexico
Progent's online help, remote repair, network security expertise, and system management services offer companies in Albuquerque New Mexico the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be forced to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    If you have a small business information system with 10 to 50 desktop clients, Progent's network outsourcing services save your business from over-reliance on an individual independent service provider while giving you affordable and dependable access to enterprise-class technical support. By providing network support service when you require it, providing advanced knowledge for key technologies, delivering value-added services such as 24x7 server monitoring, and billing only for support you use, Progent offers you an affordable solution for maximizing the profitability of your small business network. Progent is the intelligent way for small organizations to build and support a robust and secure IT system and to have quick access to the experienced consulting typically available only to enterprises who can support a large internal IT organization.

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    Microsoft Windows Enterprise Directory requires significant practical experience to configure optimally across an enterprise. Progent’s Microsoft Certified consultants are skilled in planning, deploying, and troubleshooting complex Microsoft Enterprise AD projects. Progent’s areas of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up residual beta version configuration objects in production AD environments, and repair of failed installations of AD and Active Directory-integrated programs.

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    Progent’s Wireless Site Survey helps you to plan and install a wireless network optimized for your environment, providing you a WLAN that delivers the reception, speed, capacity, Quality of Service, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service.

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    Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

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    Progent delivers the services of Microsoft and Cisco-Premier IT consulting experts to show customers economical ways to help organizations optimize the value of Microsoft and Cisco products. For environments that range from remote offices to nationwide enterprises, Progent's network consultants can help you enhance your information system's e-mail infrastructure, security, reliability, throughput, and IT administration.

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    Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy to prepare for an IT network disaster. Progent can show you how to create a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, high-availability system solution that addresses availability issues involving a wide array of infrastructure technologies and processes.

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    Progent's Microsoft-certified consultants provide technical support and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Microsoft Exchange 2003 Server include planning, installation, documentation, onsite and remote technical support, Help Desk outsourcing, certified security evaluation, and comprehensive IT outsourcing.

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    Progent's Network Helpdesk Outsourcing Services for PC desktop support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with expert phone support and effective escalation capability but who must operate within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Software Selection and Deployment.

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    Progent provides nationwide remote help and troubleshooting services for companies that run networks based on variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Online technical support offers optimum return for your IT budget by preserving user efficiency and shortening the time billed for network repair services. Advanced online support utilities and skilled service specialists and engineers allow Progent to handle most IT issues without squandering time and money by traveling to your site. In the vast majority of cases your network problems can be remediated by telephone or via a mix of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security professionals to assist with the most difficult network problems.

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    Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or onsite support for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN environments efficiently following best practices.

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    Progent's Microsoft-certified SQL Server application programmers and database administrators offer remote consulting to help businesses of any size to create, administer, and maintain applications powered by the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server experts can provide support for any element of the application life cycle in solutions that can include small office databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Microsoft System Center Operations Manager Integration Services

    Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and repairing Microsoft SCOM solutions and offer companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Progent provides customers access to engineers who have been awarded some of the computer industry's most prestigious certifications. Progent thinks that customers deserve to be sure that their IT service consultants have formal training as well as broad practical field experience so that Progent's customers can engage Progent's support with confidence. In many cases, vendor certifications such as the CCIE confers priority for significantly superior vendor assistance than is offered to uncertified service providers, allowing Progent to deliver customers a higher class of IT service. In addition, major certifications such as CISM or CISSP for network security can aid enterprise customers to demonstrate compliance with regulatory demands by using the services of accredited industry experts.

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    Progent's Standard Help Desk Services offer a complete solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

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    Progent's Experts Team provides consulting in important technologies that include Macintosh integration and applications; Expertise for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical application support; CIO, management information analyst, and project logistics services; Custom applications development and deployment; Web, electronic business, EDI, and customer information portal development and integration; SQL management and efficiency help; Management intelligence expertise; and Telecommunications systems support.

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    For large organizations, Progent can supplement internal IT groups by providing world-class background in deploying key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can perform as a seamless local extension of enterprise network management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley compliance, project planning, and world-class support for multiple location office environments powered by Enterprise Windows. Progent can provide on-site engineers and specialists to assist with a site relocation or branch move, or a system designer to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Progent can provide cost-effective online support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy all-cloud or hybrid cloud environments that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional support to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and on budget.

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    Progent’s Disaster Recovery/Business Continuity specialists have in-depth experience assisting small businesses to reduce network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network design, backup/restore solutions, and transparent maintenance. Progent’s business continuity experts can help you to plan and test an efficient business continuity strategy that matches your business needs and IT budget. Progent’s disaster recovery engineers can assist you to design, implement, and manage resilient technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.

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    • Microsoft Experts Remote Consulting Remote Monitoring and Reporting
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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate critical issues uncovered by SCOM 2012.

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    The QTS (formerly Herakles) Internet Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation facility or if your business is considering migrating your main or disaster recovery system to Herakles/QTS, Progent can provide a range of affordable consulting services including colocation migration, equipment deployment and updates, infrastructure improvements, project management, virtual server expertise, offsite network monitoring, automated network management, application programming, business continuity planning and testing, data security assessment, and the use of Progent's Test Lab.

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    Windows Enterprise Directory demands extensive field experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier consultants are experienced in planning, deploying, and supporting complex Microsoft Enterprise Active Directory projects. Progent’s fields of proven competence with Windows Server Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up residual beta software configuration objects in online Active Directory environments, and repair of unsuccessful installations of Active Directory and Active Directory-integrated applications.

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    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have some Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and within budget.

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