Immediate Online Technical Support for Albuquerque Information Networks
For organizations in Albuquerque or anywhere in the state of New Mexico, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where quick fixes manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven processes that ensure the highest degree of effectiveness for online help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to access your environment remotely without breaching system security.
Progent's advanced customer support reporting system stores thorough records of all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help delivered to every client by any consultant. This archive of issues and solutions is stored as an easily retrievable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' internal product engineers so Progent's remote service experts are able to find the most efficient resolutions quickly.
Online technical services provided by Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:
Certified MS Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help you company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 integration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs can resolve even the most difficult problems encountered in network infrastructure planning, installation, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to find solutions for problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your environment by means of the latest remote support tools to perform fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of networking appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the immunity of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recover rapidly following a damaging breach. Security services available from Progent include: comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide range of information technologies such as system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Albuquerque Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the budget to assemble and manage an in-house Call Center but who need quick access to an efficient Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Help Desk software products to address the unique needs of your corporation, or adding occasional online personnel to reinforce your existing Call Center group to deal with high-demand situations like software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of seasoned network consultants offers your workers in Albuquerque or anywhere in the state of New Mexico instant communication with a dependable support resource with substantial background providing phone support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to resolve rather than just document IT issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By detecting looming problems before they expand into crashes, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate multiple OS platforms.
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Albuquerque or throughout the state of New Mexico, Progent's online computer support specialists are ready to provide effective and cost-effective IT support whenever your business requires it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Albuquerque organization has a regular freelance consultant or maintains a full time organization that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially tough integration projects.
Details of Progent's Online Computer Services for Albuquerque
Progent's online support, Internet-based repair, network security expertise, and network management services offer companies in Albuquerque or throughout the state of New Mexico the greatest leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Albuquerque and is also ideal for customers in more remote regions of New Mexico that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone help and requires no periodic subscription fee for services delivered during regular business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals with skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include technology integration, MS Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management and Software Programming
Apple Mac Integration
Amazon MWS Software Integration
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that match the special requirements of your company.
- State of the Art Remote Connectivity Software
Secure remote access allows Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise require a costly onsite service call. Cutting-edge online access tools and experienced technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite support and automated network tracking.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.