Fast and Affordable Online Technical Support for Albuquerque Networks
For businesses in Albuquerque or anywhere in the state of New Mexico, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate costs because service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and proven methodologies that ensure the maximum degree of efficiency for online technical support and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your system remotely without compromising network security.
Progent's advanced customer support database system includes detailed records for the support that Progent's customers have received. Progent's staff consultants have access to the records of services rendered to each client by every Progent engineer. This archive of anomalies and repairs is stored as a quickly accessible proprietary knowledge base that allows Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft make available other vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can arrive at optimal solutions promptly.
Remote support provided by Progent to customers in Albuquerque and anywhere in the state of New Mexico include:
Certified MS Windows Experts
Progent's Microsoft-qualified online service engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist you company to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix problems quickly. In many cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using state-of-the-art on-line support tools in order to provide quick, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of networking products by offering services such as:
CISM and CISSP Qualified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recover rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Albuquerque Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the budget to create an in-house Call Center but who need fast response from a dependable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a transparent reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the most difficult technical problems, or be ready in hectic instances when your regular resources are swamped.
Progent's Help Desk team of experienced network experts gives your customers in Albuquerque or anywhere in the state of New Mexico quick communication with an efficient technical support group with extensive background providing phone support and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to solve instead of simply document technical issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team offers online advanced consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By detecting emerging trouble spots before they cause crashes, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Albuquerque or throughout the state of New Mexico, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system help the moment your business has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Albuquerque organization relies on a local freelance consultant or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to deal with unexpected network emergencies or particularly challenging integration projects.
Features of Progent's Online Network Support for Albuquerque
Progent's online help, Internet-based repair, system security consulting, and system administration services give companies in Albuquerque or throughout the state of New Mexico the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class IT support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Albuquerque and is also ideal for networks in more remote regions of New Mexico that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone support and imposes no periodic subscription fee for services provided during normal working hours. This saves you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide help from authorized specialists with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that meet the special needs of your company.
- Advanced Remote Connectivity Tools
Secure remote access allows Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly onsite service call. Effective online connectivity software and expert engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.