Fast and Affordable Online Support for Albuquerque New Mexico Computer Systems
For organizations located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that ensure the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to access your computer system without compromising system security.
Progent's sophisticated service database application maintains comprehensive histories describing the support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to each Progent client by any Progent consultant. This database of problems and repairs is structured as a readily exploitable proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up additional massive support databases and permit fast response from vendors' internal engineering staff so Progent's online service experts are able to determine the most efficient resolutions quickly.
Online support services provided by Progent to businesses in Albuquerque New Mexico include:
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Authorized Windows Support
Progent's Microsoft-certified online service professionals offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of technology support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you company to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
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Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges surrounding network design, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience enables them to solve problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your environment by means of the latest on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking appliances by delivering services that include:
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CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recover quickly after a serious penetration. Security services available from Progent include: in depth network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert online support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Microsoft 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad array of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
RedHat
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of important files, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you�re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
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Help Desk Call Center Expertise
Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent’s shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of experienced network professionals offers your workers in Albuquerque New Mexico rapid communication with a reliable support group with years of experience delivering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's intent is to fix and not simply annotate technical problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Albuquerque New Mexico online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in crashes, automated monitoring can minimize stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a mix of platforms.
How Your Albuquerque Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Albuquerque New Mexico, Progent's online network support engineers are ready to provide expert and economical IT help the moment your business needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Albuquerque business relies on a regular freelance consultant or employs a full time organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with sudden network crises or especially complicated integration problems.
Details of Progent's Online Network Support for Albuquerque New Mexico
Progent's online support, remote repair, system security expertise, and network administration services give companies in Albuquerque New Mexico unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your office world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Albuquerque New Mexico and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online help and asks for no monthly subscription fee for services provided during normal business hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management and Application Design
Apple Mac Help
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that address the specific requirements of your company.
- Sophisticated Remote Connectivity Tools
Protected online access permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal service call. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Availability
For offices with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the front lines of network support, performing a wide range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing service activity allows more effective support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.