Fast and Affordable Online Technical Support for Albuquerque New Mexico Computer Networks
For companies located in Albuquerque New Mexico, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions use up fewer billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike many online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs somehow end up as large bills. Progent's penchant for solving technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes that promote the highest level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.
Progent's proven service database system includes extensive histories of the service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of support delivered to every Progent client by any Progent engineer. This database of problems and fixes is organized as a quickly exploitable proprietary database that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit quick response from vendors' internal engineering staff with the result that Progent's remote service specialists can find the best solutions in the least time.
Online services offered by Progent to clients in Albuquerque New Mexico include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad range of platform support such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and migration support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and certifies a consultant's networking skills at the expert level. Cisco CCIEs can resolve even the most stubborn issues surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional value since their depth of expertise enables them to resolve problems rapidly. In common instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your network via sophisticated remote troubleshooting technology in order to perform fast, secure, and affordable diagnosis and repair.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking devices. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points consulting support, Cisco wireless controllers consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up rapidly following a damaging penetration. Security solutions available from Progent cover thorough data security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 integration solutions with local Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight line of outsourced network management services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast restoration of important files, applications, images, plus virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Albuquerque Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or enhancing your current organization, identifying or enhancing Help Desk Call Center application software to meet the special demands of your corporation, or providing occasional online personnel to work with your existing Help Desk Call Center team during unusually busy events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network consultants offers your customers in Albuquerque New Mexico immediate assistance from a dependable network service resource with extensive experience offering telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a key enabler of business productivity, and Progent's policy is to fix instead of merely document network issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers remote professional consulting expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Albuquerque New Mexico online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By spotting looming issues before they result in crashes, automated monitoring can ward off disruptive and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Albuquerque New Mexico, Progent's online network support specialists are ready to deliver effective and affordable IT help whenever your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Albuquerque organization relies on a regular independent support technician or employs a full time IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly tough integration projects.
Details of Progent's Remote Network Support for Albuquerque New Mexico
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give businesses in Albuquerque New Mexico the greatest leverage for your support investment. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Albuquerque New Mexico and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online help and requires no ongoing retainer for services delivered during normal business hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services include system integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting support in critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Programming
Apple Mac Support
Amazon MWS Application Development
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the special requirements of your company.
- State of the Art Online Access Software
Protected remote access allows Progent's support experts to observe precisely what your users see. This makes it possible to find quick solutions to issues that might otherwise demand a costly onsite service call. Sophisticated remote access software and expert technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and remote system tracking.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for High Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every customer. The practice of detailing and archiving support records allows more effective support and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.