Fast and Affordable Online Technical Support for Albuquerque New Mexico Networks
For businesses located in Albuquerque New Mexico, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow turn into large bills. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your environment without violating system security.
Progent's sophisticated service reporting application stores detailed records describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help rendered to every Progent customer by any engineer. This archive of anomalies and responses is stored as a readily searchable support knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's online consulting specialists are able to arrive at optimal solutions quickly.
Remote services provided by Progent to clients in Albuquerque New Mexico include:
Certified Windows Experts
Progent's Microsoft-certified online support experts offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of platform support including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 11 planning and migration assistance and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates an individual's technical skills at the expert level. CCIEs can handle the most complex issues occurring in network infrastructure design, integration, maintenance, compliance, and repair. CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs represent an excellent value because their broad experience allows them to resolve problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced on-line troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of infrastructure devices. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs engineering services, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can assist businesses to locate and quarantine infected servers and endpoints and protect undamaged assets from being penetrated. If your Albuquerque system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery consultants can help your Albuquerque company to restore a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts have the broad selection of skills necessary to reconstruct all critical components of a targeted system quickly and with little data loss. To find out more, visit Progent's ransomware cleanup and business restoration services.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate quickly following a serious breach. Security consulting services available from Progent include: in depth data security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert online consulting support to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of computer technologies including system architecture, email systems, system and process security, plus UNIX and Windows integration. For server economization and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help diagnosing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services permit your IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Albuquerque Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center software to handle the special needs of your company, or providing occasional phone support personnel to supplement your in-house Call Center team during demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network consultants provides your workers in Albuquerque New Mexico quick assistance from a dependable support resource with substantial experience providing phone support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a key driver of company success, and Progent's goal is to fix instead of merely annotate technical problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting support and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Albuquerque New Mexico remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments based on a combination of OS platforms.
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Albuquerque New Mexico, Progent's online computer support specialists can deliver effective and affordable system help the instant your company requires it. Over two decades of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Albuquerque business has a regular independent support technician or employs an in-house IT staff that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to address sudden system crises or especially complex integration projects.
Benefits of Progent's Network Help for Businesses in Albuquerque New Mexico
Progent's remote IT consulting services enable your Albuquerque company to have the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote extension of your on-site support resources
For most companies in Albuquerque New Mexico, nearby computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online support specialists offer a convenient, fast, and affordable solution to supplement your local help and to convey valuable knowledge to improve your capability to resolve future issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants carry smaller overhead than big consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network stays up and running.
- Build a Solid Foundation for Smooth Expansion
Businesses typically begin with an information system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. These poorly built systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can provide the solid foundation to handle current business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller offices need guidance and technical education to navigate through an increasingly complex array of technology options capable of promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoft's powerful server products with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.