Immediate Remote Support for Albuquerque New Mexico Networks
For companies in Albuquerque New Mexico, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage because they possess the practical background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. This lowers direct costs because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast repairs manage to end up as large tabs. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum level of effectiveness for online technical support and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's system without compromising network security.
Progent's sophisticated service database application stores comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance delivered to each Progent customer by every consultant. This database of anomalies and responses is stored as a conveniently searchable proprietary database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting specialists can find the best resolutions promptly.
Online support provided by Progent to businesses in Albuquerque New Mexico include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of technology support services such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and indicates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most difficult issues occurring in network design, integration, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value since their depth of expertise permits them to fix problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via advanced remote support technology in order to provide efficient, secure, and affordable analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of infrastructure appliances. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to clean up quickly after a serious breach. Security services available from Progent include: thorough data security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Albuquerque Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your established one, selecting or customizing Help Desk software to address the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your computer users in Albuquerque New Mexico immediate communication with an efficient technical support group with years of background delivering phone support and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's aim is to fix and not simply record IT problems.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group provides remote professional consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Albuquerque New Mexico online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause downtime, remote monitoring can ward off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Albuquerque New Mexico, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT help whenever your company has to have it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Albuquerque business deals with a local freelance consultant or maintains a full time organization that know how to deal with ordinary network problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to resolve sudden system emergencies or especially complex integration problems.
Features of Progent's Online Network Support for Albuquerque New Mexico
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services give businesses in Albuquerque New Mexico the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Albuquerque New Mexico and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online support and asks for no ongoing retainer for support services delivered during regular working hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals with skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting services include technology integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that align with the unique requirements of your company.
- State of the Art Online Connectivity Software
Secure online access allows Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly onsite service call. Effective online connectivity tools and expert engineers together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and automated system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For organizations with vital applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.