Immediate Online Troubleshooting for Albuquerque Computer Systems
For businesses in Albuquerque or anywhere in New Mexico, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and proven methodologies that permit the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your company's system without compromising system security.
Progent's proven technical support reporting system keeps detailed documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of services rendered to each customer by any Progent engineer. This archive of anomalies and solutions is organized as a readily retrievable support knowledge base that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Online services provided by Progent to companies in Albuquerque and anywhere in the state of New Mexico include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts offer network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can resolve the most challenging issues encountered in network infrastructure planning, integration, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value because their depth of expertise enables them to resolve problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art remote support technology in order to provide quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate quickly following a damaging penetration. Security services offered by Progent cover thorough network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad range of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight line of network monitoring and management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Albuquerque Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your existing organization, selecting or modifying Call Center software products to address the special demands of your business, or adding occasional online staff to work with your internal Call Center team during high-demand situations such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your workers in Albuquerque or anywhere in the state of New Mexico quick communication with a dependable technical support group with extensive background delivering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's intent is to fix and not simply track network issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering emerging issues before they result in crashes, remote monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate multiple operating systems.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help whenever your organization requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Albuquerque organization deals with a local independent consultant or employs a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to resolve unexpected network crises or particularly challenging integration problems.
Details of Progent's Remote Network Services for Albuquerque
Progent's phone help, Internet-based repair, network security consulting, and system management services offer offices in Albuquerque or anywhere in the state of New Mexico the greatest leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Albuquerque and is also ideal for networks in more remote regions of New Mexico that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for phone help and asks for no monthly retainer for support services delivered during normal business hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals who have experience in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Project Management and Application Programming
Apple Mac Consulting
Amazon MWS Programming and Debugging
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that fit the special requirements of your business.
- Sophisticated Remote Access Software
Secure remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge online connectivity tools and experienced engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for High Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious organizations whose workers require instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of network service, performing a wide range of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.