Fast and Affordable Remote Support for Albuquerque Information Networks
Immediate Phone Support for Albuquerque SystemsFor organizations in Albuquerque or anywhere in New Mexico, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated technology required to resolve most network problems quickly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes which permit the maximum degree of effectiveness for remote help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to access your system remotely without violating corporate security.

Progent's advanced customer support database application maintains comprehensive records of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of support rendered to each customer by every Progent engineer. This database of anomalies and repairs is organized as an easily accessible internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions promptly.

Remote services offered by Progent to businesses in Albuquerque and throughout the state of New Mexico include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the money or time to build and maintain an internal Call Center but who want fast response from a dependable Help Desk with proficient phone support plus the technical depth to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or modifying Help Desk Call Center software to meet the particular requirements of your company, or adding occasional phone support personnel to supplement your existing Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network professionals offers your workers in Albuquerque or anywhere in the state of New Mexico instant communication with a reliable support group with years of experience providing telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a key enabler of business performance, and Progent's goal is to solve instead of merely record network problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides online professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your computer support is proactive and automated. By anticipating potential problems before they evolve into downtime, remote monitoring can avoid disruptive and expensive information system crises. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple OS platforms.
How Your Albuquerque Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Albuquerque or throughout the state of New Mexico, Progent's online network support engineers are ready to deliver effective and cost-effective IT help the instant your company requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Albuquerque office relies on a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary computer problems, Progent’s Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to address sudden network emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Albuquerque
Progent's remote network troubleshooting services allow your Albuquerque business to experience the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most companies in Albuquerque and throughout New Mexico, local network service resources, whether consisting of independent consultants or an in-house maintenance staff, can solve typical network issues. On the other hand, IT crises may occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local support people. In these cases, Progent's online support specialists give you a convenient, fast, and affordable solution to supplement your regular help and to convey useful information to increase your ability to handle future issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup help may force your business to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network is always available.

  • Build a Solid Basis for Seamless Growth
    Companies typically start with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability issues can impede the success of the organization. Such badly designed environments require proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture able to offer the stable foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.