Albuquerque At Home Workforce Configuration Consulting Experts
Help Desk Call Center Solutions Consulting Services
Enlarging your telecommuter workforce may have a major effect on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Albuquerque organization to pick the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Albuquerque, New Mexico companies to with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise the status of their active tickets, add information, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service enables you to augment your existing Help Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the number one professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your teleworkers, refer to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Albuquerque, New Mexico business, phone
An index of content::
Technical Consultant Microsoft Operations Manager
System Center Operations Manager Online Troubleshooting
Progent offers a variety of network support bundles for small businesses. These IT outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of Operations Manager, a next-generation network and IT management software platform that monitors the availability, performance, and security of your information system and identifies potential problems before they can bring down your network. With Progent's affordably priced network support programs, small organizations can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.
ProSight Reporting Infrastructure Monitoring Online Technical Support
Remote Support and Help ProSight Reporting Auvik Network Managemrnt
ProSight Reporting is a growing family of real-time reporting utilities created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft Operations Manager Troubleshooting
System Center Operations Manager Remote Troubleshooting
Mid-sized businesses can enjoy all the advantages of Microsoft Operations Manager and have quick access to Progent's Microsoft and Cisco Certified IT consulting experts. With Progent's affordably priced network support programs, medium-size organizations can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, automated warnings, comprehensive reporting, Help Desk Call Center, and remote service. For businesses with mission-critical environments who need zero-downtime networking, Progent offers a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to provide medium-size company networks world-class availability, security and productivity.
Integrated Services Routers On-site Support
Catalyst 8000 router Network Consultants
Cisco offers an extensive product line of routers including appliances designed to deliver the security, performance, and availability required by customers from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you select and integrate Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.
Android patch management Consultant Services
Server patch management Technology Professional
Progent's managed services for software/firmware update management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your servers, endpoint devices scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as sensors and health monitors.
Online Technical Support Altaro VM Backup Encryption
Altaro VM Backup Encryption Computer Engineer
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite consulting services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software.
Technology Consulting Hornetsecurity Altaro VM Backup and vSphere
Altaro VM Backup Planning Online Technical Support
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to assist you to plan, install, optimize and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.
Egregor ransomware recovery Specialists
Conti ransomware recovery Consulting
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Technology Consulting Windows, UNIX, Solaris
Windows and UNIX Consult
If your company runs a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISM and CISSP-certified consultants can assist your whole organization in a broad array of security topics such as security management procedures, security architecture and models, access management products and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP define the fundamental competencies and worldwide standards of performance that information security professionals are expected to master. These accreditations give executive management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have demonstrated the experience and theory to deliver world-class security management and engineering help.
Microsoft Certified Expert Dynamics NAV MRP Expert Development
Microsoft Certified Partner Navision and Dynamics NAV Applications Consulting
Progent can provide online and on-premises deployment, migration, application development, reporting for Microsoft Dynamics 365 Business Central/NAV.
Open Now At Home Workforce Endpoint Security Setup and Support
Setup and Support Remote Workforce Endpoint Security
Progent can help small and medium-size organizations to implement security protection systems and provide mitigation services required for teleworkers.
Meraki Wi-Fi Access Point Computer Consulting
Meraki MR72 Access Point Network Consultant
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco devices for streamlined management.
Integration Services Dynamics GP Accounting
Dynamics GP Accounting Computer Engineer
Dynamics GP 2010 accounting is a full-featured business management and analytics solution that integrates data and operations across your business, interfaces easily with other solutions, and brings together workers, clients and vendors regardless of time or location. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and manage a reliable, protected computer and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
24 Hour SQL Server 2019 and VMWare Technology Consulting
SQL Server 2019 Security and Compliance Online Support
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to assess the business case for migrating to SQL Server 2019 and can deliver fast online or onsite contact with consulting experts in system planning and deployment, application development, SQL Server management, and network security.
Network Engineer Chief Information Officer
Chief Information Officer Information Technology Consulting
Progent offers the part-time services of a seasoned Chief Information Officer to offer strategic direction to assist your company select and maintain network solutions appropriate for your current situation and that can serve as a solid basis for your future growth. Progent's part-time or temporary Chief Information Officer services provide financial advantages to companies who want to optimize the impact of their network investment but who are unable or hesitant to take on one more high-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable staff of engineers certified to maintain all major OS platforms and networking technologies plus a broad range and application software, Progent is in an ideal situation to offer objective advice along with advanced technical support for building and maintaining information solutions that fit the special requirements of your organization.
Best Network Consulting Group Microsoft Office
Migration Support Microsoft Office 2003
Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
Consulting for Service Providers Online Technical Support
Consulting Support for IT Service Firms Computer Consultants
Progent's Support Program for IT Service Providers lets you use Progent's information technology engineers under your own brand as a seamless arm of your IT consulting team.
Cisco Certified Internetwork Professional (CCIP) Consultancy
Top CompTIA Network+ Small Business IT Outsourcing Companies
Progent offers clients access to engineers who have earned some of the computer industry's most prestigious certifications. Progent believes that clients deserve to know that their computer support professionals have accredited training as well as broad practical backgrounds so that Progent's clients can engage Progent's service with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts brings priority for significantly better vendor support than is offered to uncertified consultants, allowing Progent to offer customers a higher class of IT support. In addition, recognized credentials such as CISM or CISSP for network security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT professionals.
Computer Engineer Firesight
ASA 5500-X Firewall with Firepower Technology Consulting Services
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Nagios for Linux Consulting Services
Online Technical Support MRTG
Network monitoring commonly involves observing a network's resource usage to help uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that work under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows coexist. Progent's system support engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's Linux support professionals provide small businesses and programmers help with managing and servicing UNIX and Linux networks that coexist with Microsoft-based technology.
Server patch management Consultants
iOS patch management Consult
Progent's managed services for software/firmware update management offer businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, peripherals {like printers, network infrastructure appliances such as routers and wireless access points, and Internet-of-Things devices such as sensors and robotics.
CISSP Certified Security Part-Time CIO Consulting Services
Chief Information Officer Network Consultant
Progent can supply small businesses with an information management professional who can act as a part-time CIO. This part-time CIO can offer long-term direction to help you integrate sensible technology to improve business processes so they match more closely with your business objectives. Your company can develop and install a well conceived information technology plan without absorbing the expense of a full-time senior IT executive.
Remote Windows Server 2022 Live Migration Consulting
Remote Troubleshooting Windows 2022
Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.
After Hours MCSE Expert Certified Expert Training Technical Support
Top Rated Knowledge Transfer Support and Setup
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small companies who work with familiar independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Altaro VM Backup with Azure Configuration
Hornetsecurity Altaro VM Backup Deduplication Remote Support
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to help you to plan, install, optimize and debug a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup software.
64-bit Migration Specialists
Remote Troubleshooting 64-bit Server
Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and troubleshoot a network-wide migration to 64-bit server and desktop OS software and applications. Progent can help you test your 64-bit infrastructure to make sure it handles all of the key 32-bit programs which you intend to retain plus the new 64-bit versions of software you wish to install.
Consolidation Mac
Mac Technical Consultants
Progent provides national remote phone support and consulting services for companies that run Apple Mac networks or whose IT systems include a mix of macOS and Mac OS X with Microsoft Windows products. Progent's engineers can provide Apple macOS and Mac OS X users a variety of services such as desktop assistance, migration to the latest edition of Mac OS X from legacy versions of Apple macOS and Mac OS X, plus help with macOS and Mac OS X applications. Progent can also assist your business with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online IT help offers optimum return for your information technology dollar by extending client efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and consultants combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a combination of phone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM premier security specialists to help you with the most difficult system issues.
MSP360 Managed Backup IT Consultants
Top Ranked Specialist MSP360 Desktop Backup
Progent can assist your company to design, deploy and debug a backup solution based on MSP360 software. MSP360 offers file/folder or image backup/recovery for VMs and physical computers, works with all leading public clouds, and permits you to build a backup ecosystem with a low Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by human miscues, computer glitches, malicious insiders, and external assaults like ransomware.
24 Hour Specialist Chief Information Officer
CIO Remote Support Services
Progent can supply small businesses with an IT management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate appropriate technology to improve business operations so they align better with your corporate objectives. Your company can create and install a well thought out IT plan without absorbing the cost of a full-time Chief Information Officer.
Cisco Virtual Private Network Professionals
Top Cisco Virtual Private Network Computer Consulting
Cisco's security and remote connectivity solutions for small to mid-size businesses represent a complete range of manageable protection products to help you protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco's CCIE and CCNP qualifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that fit best with your business objectives.
West Virginia Computer Consultancy Companies
North Carolina Networking Consultancy Services
Progent's Technical Response Center (TRC) provides low-cost nationwide extended hours remote help for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts provide 24x7 telephone support and online secure network access to troubleshoot and repair technical problems rapidly and economically.
virtual Windows desktops Support and Setup
Professional Citrix virtual Windows desktops
For desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that improves the business value of your IT network; configure XenDesktop technology with your servers, end-user computers, and printers; upgrade your older virtual desktop software to the latest releases of XenDesktop; and deliver advanced online technical support. Progent can also train your IT staff to follow industry leading practices to maintain XenDesktop efficiently.
24-7 At Home Workforce IP Voice Information Technology Consulting
Remote Workforce VoIP Online Support
Progent can help small and medium-size businesses to set up VoIP solutions to give their at-home workers the advantage of transparent access to the corporate phone infrastructure.
Chief Information Officer Integration Services
CIO Consultants
Progent can provide the part-time services of a seasoned CIO who can provide strategic direction to assist your company pick and maintain IT solutions appropriate for your current situation and that can serve as a solid foundation for your growth. Progent's temporary Chief Information Officer services provide financial leverage to organizations trying to optimize the benefits from their IT expenditures but who are without the budget or unwilling to take on one more executive-level position to their head count. Because Progent is vendor-agnostic, with a sizable team of consultants certified to support all leading OS platforms and connectivity technologies plus a wide selection and business applications, Progent is in an ideal situation to offer objective recommendations as well as advanced technical support for creating IT solutions that match the special requirements of your organization.
Hyper-V 3.0 Virtual Consulting Services
MS Hyper-V Virtual Server Specialists
Progent's certified professionals can assist you to analyze the potential advantages of Hyper-V-based virtualization for your business, perform test installations to verify Hyper-V's operation with your production applications, evaluate your network infrastructure for optimal operation with virtual server solutions, assist you in migrating to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your network management personnel to monitor and administer Hyper-V, provide expert consulting support for enhancing the security of your virtual machines, establish and validate disaster recovery processes that optimize system availability, and deliver continuing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk outsourcing.
Microsoft Certified Support and Integration Data Protection Manager 2016 SOFS
Data Protection Manager 2016 Storage Pools Consultant
System Center 2016 Data Protection Manager offers near-continuous backup and easy recovery functions for Microsoft environment. Data Protection Manager 2016 offers application-aware backup for key workloads like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to design, deploy, manage, and troubleshoot an enterprise-wide backup/restore solution powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or provide comprehensive project management services to make sure you finish your Data Protection Manager 2016 initiative on time and within your budget.
Microsoft Expert Windows 10 Consultants
Windows 10 Business Store Portal IT Consultant
Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and on-premises assessment and migration support for Microsoft Windows 10 offered by Progent's experts include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and ongoing Call Center support services.
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