Expanding your at-home workforce can have a major impact on network infrastructure, cybersecurity, and company workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Albuquerque company to select the appropriate tools and follow best practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Albuquerque, New Mexico organizations to with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, enterprise-wide switchover to a telecommuter workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their current tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Call Center staff by splitting responsibilities for Call Center support transparently between your regular support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Albuquerque, New Mexico company, phone 1-800-993-9400 or refer to Contact Progent.