Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Albuquerque company to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Albuquerque, New Mexico companies to with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Support for Teleworkers
A sudden, company-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as an element of a business continuity plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their current tickets, add details, and upload screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows you to augment your current Help Desk organization by sharing delivery of Support Desk support services seamlessly between your regular support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution utilizing the leading professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class IT support to your teleworkers, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Albuquerque, New Mexico company, phone 1-800-993-9400 or visit Contact Progent.