Enlarging your remote workforce can have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Albuquerque company to select the right tools and follow leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Albuquerque, New Mexico businesses to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, enter information, and append screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service enables your business to supplement your existing Call Center organization by sharing responsibilities for Call Center support services transparently between your regular support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your company to provide best-in-class IT support to your teleworkers, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Albuquerque, New Mexico business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progentís IT outsourcing packages offer budget-friendly network consulting for small businesses. Whether it includes planning network architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or creating an on-line business application, outsourcing your IT technical services can reduce expenses and minimize uncertainties, allowing network service expenses to grow in a more linear and controlled manner than is feasible by building up a bulky, all-purpose in-house IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and highly available system foundation for your critical applications powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's Data Center professionals can help you select fault-tolerant data centers that match the specific needs of your company. High availability off-site data centers are particularly attractive to small companies because of their low cost and convenience in comparison to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a basic level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to show you how to reap all the benefits of high availability data centers and fault tolerant colo sites by offering a full range of engineering and support services.

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    E-Mail Guard is Progent's economical antispam and anti-virus managed service that gives small companies world-class protection against spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a full suite of web-managed anti-spam and anti-virus services that defuse email attacks before they can breech the company firewall. Perimeter Manager also allows administrators monitor and manage their e-mail systems, regardless of server vendor, hardware technology, or data center location.

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    Progent's CCIE-certified network infrastructure experts can help you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids network disruption, simplifies long-term service demands, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site upgrades, Progent offers the experience to complete your move quickly and economically. Progent's Exchange 2007 help, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.

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    Progent has been delivering SharePoint support since the first product was released over a decade ago, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide if an in-house, online or hybrid configuration is best suited for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can help in individual jobs associated with your SharePoint 2013 deployment.

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    Remote 24x7 network monitoring, proactive alerts, and actionable analytical reporting are vital to maintaining the proper operation of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can get a level of protection that was previously reserved for enterprises. Progent can provide several RMM solutions available as economical service packages designed to help your company to identify and resolve a most IT network problems before they can impact productivity.

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    Remote management cards give IT managers complete control of a server without the need for an on-site presence. Through remote management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and manage a high-availability business network that includes remote server management cards and Progent can use these remote server management cards to provide low-cost off-site technical assistance. Progent has experience with a number of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.

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    Progent can provide remote and on premises consulting to help you with any aspect of business intelligence reporting from debugging or modernizing applications to planning and deploying an advanced business intelligence solution. Progent's BI experts can assist you to support your existing reporting environment, assist you to migrate databases and applications from a legacy reporting platform to a modern solution, and deliver as-needed remote training tailored to your specific requirements. Progentís management reporting and analytics professionals offer experience in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point experts can provide economical remote and onsite help for Catalyst Wi-Fi 6 wireless APs.

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    Progent's Microsoft-certified consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and users, and ongoing consulting support.

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