Enlarging your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Albuquerque company to pick the right tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Albuquerque, New Mexico companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
An emergency, company-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their active tickets, add details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Call Center organization by splitting responsibilities for Help Desk support transparently between your regular IT support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class technical support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Albuquerque, New Mexico organization, phone 1-800-993-9400 or go to Contact Progent.