Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Albuquerque company to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Albuquerque, New Mexico businesses to with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A fast, enterprise-wide changeover to a from-home workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise their current tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows your business to supplement your current Help Desk Call Center staff by sharing responsibilities for Call Desk support services seamlessly between your in-house IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can help your company to provide world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Albuquerque, New Mexico business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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  • Computer Consultant SCCM 2016 Migration
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    Configuration Manager 2016 automates application and device deployment and updating, centralizes security and compliance settings control, inventories network resources, protects against corporate data leakage, provides health reporting, enables secure self service, and offers a single control mechanism for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can help your organization with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid environments.

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  • Top IT Services Windows 8.1 Training Microsoft Windows 8.1 Technology Professional
  • Top Information Technology Consulting Group Online Cisco Certified CCIE Online Cisco Certified CCIE Configuration
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  • Microsoft Expert Reports Management Reporting
    Emergency Oracle database administration Security Firms

    Progentís expert software programmers, relational database designers, and program managers can assist large businesses to complete development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for advanced planning and project co-ordination or Progent can assist customers plug expertise gaps by offering relational database designers and software programmers experienced in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with other applications like Microsoft SQL and Office Excel to build data-intensive intranets and web portals. Progent also can provide expertise with web development technologies and can help clients to create, enhance, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.

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  • Windows Server 2019 USB Drive Witness Onsite Technical Support
    Windows Server 2019 with Linux Consultant

    Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your organization to plan and deploy a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

  • Windows Server 2003 Professional Award Winning Microsoft Windows 2003 Online Support

  • Benefits for Home Based Network Consulting Subcontractor Job
    Urgent Benefits for Home Based Network Consultant Remote Support Job

    Progent's compensation structure is based on revenue sharing, so similar to working as an independent contractor, your earnings are directly driven by your generated revenue. Certain of our support staff stress lifestyle issues and choose to work at an easy pace, using our flexible schedule to pursue personal pursuits like mountain biking, motorcycle racing, skiing, fishing, travel, or sharing free time with relatives and acquaintances. Other consultants use the opportunity to make major bucks via hard work and extended hours. Progent fully encourages both ends of the spectrum and any point in the middle.

  • Windows Server 2008 Active Directory Technology Consulting 24x7 Windows Server 2008 Hyper-VI Support and Help
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    Professional Exchange Server 2003 Upgrade

    Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent has the experience to complete your move quickly and economically. Progent's Exchange 2003 help, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.

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  • SCOM 2012 Application Monitoring Integration Services
    Microsoft Certified Partner Microsoft System Center OpsMgr 2012 R2 Technology Consulting Services

    Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and repairing System Center Operations Manager solutions and offer organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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