Albuquerque At Home Workforce Connectivity Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Albuquerque organization to select the right technologies and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Albuquerque, New Mexico companies to succeed with any aspect of creating a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Support for Telecommuters
An emergency, company-wide switchover to a telecommuter workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your current Help Desk Call Center team by sharing responsibilities for Help Desk support transparently between your regular support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Albuquerque, New Mexico company, phone
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Engineer ProSight Duo MFA
ProSight Duo MFA Online Support
Progent's Duo service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
Microsoft Entra Hybrid Consult
Technology Professional Microsoft Azure hybrid cloud solutions
Progent's consultants can assist you to design and carry out a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services for both onsite and Azure assets.
Consulting Email Virus Signature
Professional ProSight Email Guard Content Filtering Service
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Technical Support Services ProSight Endpoint Protection Services
Consultants Computer Virus Forensics
Progent's ProSight Active Security Monitoring (ASM) utilizes next generation behavior analysis tools from SentinelOne to guard endpoints as well as physical and virtual servers against recognized as well as new ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Top Rated Cisco Content Services Switch - Cisco CSS Online Support
High Availability Load Balancing Professionals
Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Computer Consulting Windows Server 2012R2 Live Migration
Online Technical Support Windows Server 2012 R2 Security
Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT management, team, create an enterprise-wide security plan, automate network management, help with application development, and generate and validate a DR/BC plan.
Best Catalyst 9100 Series AP Management IT Consulting
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout Professional
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Microsoft SQL Server 2017 Support and Setup
Microsoft SQL Server 2016 On-site Technical Support
Progent's Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid creation of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from older versions of SQL Server to Microsoft SQL Server 2005.
Award Winning Hornetsecurity Altaro M365 SharePoint Backup Technology Consulting Services
Altaro 365 Total Backup Network Consultants
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Mac Online Engineer
macOS Troubleshoot
Progent offers national remote phone support and consulting services for businesses that operate Apple Mac networks or whose information systems feature a combination of Mac with Microsoft Windows products. Progent's experts can provide macOS and Mac OS X users a variety of IT services including desktop assistance, upgrading to the current edition of Mac OS X from earlier editions of macOS and Mac OS X, plus expertise with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone and iPad support, or moving to Apple's iCloud. Online technical support offers maximum leverage for your IT budget by protecting client productivity and limiting the time billed for network analysis and repair. Advanced remote access utilities and experienced service specialists and consultants combine to enable Progent to solve most network issues without wasting time and expense by traveling to your location. In most of situations your network problems can be remediated by telephone or through a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security professionals to assist you with the most challenging network problems.
Consultant ProSight Phishing Protection
Biggest Specialists ProSight Active Security Monitoring
ProSight Active Security Monitoring (ASM) utilizes next generation behavior analysis technology from SentinelOne to defend endpoints as well as servers and VMs against recognized and novel ransomware variants such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
After Hours Cisco SIP Architecture Engineer
IP PSTN Remote Troubleshooting
Progent's Cisco CCIE-certified SIP infrastructure consultants can assist your business to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide affordable remote or onsite expertise to assist companies to move efficiently to an advanced communications network that delivers fast return on investment. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.
Network Engineer Windows 2000
Technology Consulting Services Windows 2000
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2K Servers and can simplify network administration, offer technical support and repair, and strengthen security. Progent can also help you design, justify, and implement a strategy to migrate from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in designing test programs to reduce the technical risk associated with migrating to Windows Server 2003 by identifying possible hardware and software compatibility problems.
Citrix XenDesktop virtual desktops Professional
Technical Support Citrix FlexCast
Citrix offers a comprehensive line of platforms that deliver advanced manageability, scalability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified consultants can assist your company to evaluate the strategic benefits of Citrix virtualization products and help you design, validate, implement, troubleshoot, and support Citrix virtualization platforms.
System Center Operations Manager Technical Consultant
Operations Manager Integration Services
Mid-sized businesses can enjoy all the benefits of System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Premier Certified IT consulting experts. With Progent's affordably priced network service programs, mid-size businesses can select a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, proactive warnings, comprehensive system analysis, Help Desk Call Center, and online service. For companies with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer medium-size company networks world-class availability, protection and performance.
IP PBX Online Help
Immediate Professional Cisco PSTN gateways
Progent's Cisco CCIE-certified SIP integration experts can assist you to plan, deploy, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and can provide affordable remote or on-premises expertise to help businesses to move efficiently to an advanced communications network that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.
Professionals Windows and macOS coexistence
Apple Mac and Windows Remote Consulting
Progent's service experts in Apple OS X and Windows technology can show you how to combine Mac and Windows computers into seamless networks with full sharing and workgroup functionality. Enabling productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Macintosh consulting makes it possible to provide world class support to companies that depend on these technologies to maintain their strategic edge. Progent's consultants can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Flexential Tampa Colocation Center Professional
Flexential Data Center Engineers
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent maintains a team of network experts based in the vicinity of Tampa, and Progent can also provide online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recovery/business continuity planning experts. Progent can also help you to design and implement a migration to the Flexential data center with services like designing system configuration, specifying hardware components, system configuration and validation, troubleshooting, streamlining online network management, and educating your IT staff.
Award Winning Hybrid Configuration Wizard On-site Technical Support
Microsoft 365 and on-premises Exchange Specialist
Microsoft has made a strong effort to enable seamless hybrid environments that combine Microsoft 365 and local Exchange deployments. This permits you to have certain mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and on budget.
Network Management Outsourcing Consulting
Small Business Managed Services Professional
Progent's ProSight portfolio of managed IT services are designed to offer businesses who have small internal network administration and support staffs with affordable access to enterprise-class management platforms and consulting experts. Advantages of the ProSight catalog of managed IT services include flat-rate IT management expenses, smart automation of routine administrative tasks, continual adoption of the latest information technology, smooth migration from legacy systems to current solutions, improved fit between computer technology with strategic objectives, access to veteran network consultants, and allowing management to focus on business issues rather than ever-changing information technology.
Top Ranked Dynamics GP Continuum Engineers
Dynamics GP Modifier Consulting
Progent's expert solution designers and programmers can assist your business to create enhancements to Microsoft Dynamics GP that support the unique requirement of your organization without losing the benefits of seamless Windows integration. Progent can also offer help with a range of development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Consulting SCCM 2012 Application Deployment
SCCM 2012 Site Hierarchy Design Support
Progent can help your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older device management platform or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can help you to create a software foundation that extracts the most value from SCCM by providing expertise with related Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Catalyst MPLS Consultants
24 Hour Catalyst Switch IOS-XR IT Services
With the Catalyst line of switches for small and medium-sized companies, Cisco allows companies to realize the full advantages of bringing intelligent services into their networks. Cisco's switching product line makes it possible to deploy capabilities to make your IT network sufficiently robust to handle time-critical needs, expandable to facilitate growth, secure enough to protect restricted information, and designed for prioritizing and managing all traffic to streamline network performance. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Cisco Catalyst switches that make sense for your company. In addition, Progent's CISM and CISSP certified security consultants can help you create a comprehensive security plan and set up Cisco switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
FreeBSD Support Organizations
CCIE Certified Software Consulting Services Solaris
Progent's UNIX family support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient single source to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
Best Firewall Configure MS SQL
Support and Setup Microsoft SQL Server
SQL Server 2005 delivers powerful, familiar tools to computer professionals as well as to information workers, reducing the difficulty of designing, integrating, managing, and using company information and database applications on platforms ranging from handheld devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in planning and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
SCCM and Exchange Online Help
Remote Support Services SCCM and Windows Server
Configuration Manager automates application and device provisioning and updating, centralizes compliance settings control, inventories network resources, protects against company data leakage, provides network health reporting, allows safe self service, and offers a common control mechanism for managing multi-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can assist businesses of any size with any facet of designing, installing, using and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
Penetration Testing Network Service
Consulting Service Firm Work at Home Integration
Progent's IT outsourcing services provide affordable computer consulting for small organizations. Whether it includes planning system architecture, setting up an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or building an on-line business solution, outsourcing your network engineering services can reduce expenses and minimize risks, allowing network service expenses to grow in a more moderate and controlled manner than is possible by building up a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a secure and robust network foundation for your critical applications based on Windows.
After Hours Linux Remote Specialists
Consult Linux RedHat Remote
Progent offers nationwide remote phone support and consulting services for companies who operate networks powered by versions of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Remote network consulting provides maximum leverage for your information technology budget by extending client efficiency and limiting the time billed for network analysis and repair. Advanced online access utilities and experienced technicians and consultants allow Progent to handle the majority of IT problems without wasting time and expense by going to your site. In most of situations your network problems can be remediated by telephone or through a mix of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM premier security specialists to help you with the toughest network issues.
Cisco PIX Firewall Migration Remote Support Services
Network Consulting Cisco Firewalls
Cisco's PIX Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still offers technical assistance for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you assess whether to move up to more current firewall technology available from Cisco. Progent's Cisco technology experts can help you design and implement an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.
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