Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Albuquerque company to pick the right tools and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Albuquerque, New Mexico businesses to with any facet of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide transition to a from-home workforce, which might be activated by a pandemic or as a component of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active tickets, add details, and append screen captures and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables your company to supplement your existing Call Desk team by splitting responsibilities for Help Desk support transparently between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model based on the number one PSA platform for managing help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Albuquerque, New Mexico business, call 1-800-993-9400 or go to Contact Progent.