Enlarging your remote workforce can have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Albuquerque company to pick the right tools and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Albuquerque, New Mexico businesses to succeed with any facet of building a high-performing remote work ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or edit their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables you to supplement your current Support Desk team by splitting responsibilities for Support Desk services seamlessly between your regular IT support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide world-class IT support to your from-home workers, refer to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Albuquerque, New Mexico company, call 1-800-993-9400 or refer to Contact Progent.