Enlarging your telecommuter workforce can have a significant impact on network architecture, security, and corporate processes. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and debug IT environments that support at-home workers. Progent can help your Albuquerque company to pick the right tools and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Albuquerque, New Mexico businesses to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide changeover to a from-home workforce, which could be driven by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support experts combined with world-class ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or update the status of their active tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to augment your current Support Desk staff by splitting delivery of Support Desk support services transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the leading professional services automation tool for managing help requests and ticketing, establishing ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Albuquerque, New Mexico organization, call 1-800-993-9400 or visit Contact Progent.