Enlarging your remote workforce can have a major effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Albuquerque company to select the right tools and follow leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Albuquerque, New Mexico businesses to with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A rapid, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, enter information, and append screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Augmentation Service enables your business to supplement your existing Call Center organization by sharing responsibilities for Call Center support services transparently between your regular support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your company to provide best-in-class IT support to your teleworkers, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Albuquerque, New Mexico business, phone 1-800-993-9400 or refer to Contact Progent.