Enlarging your remote workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Albuquerque organization to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for getting you over occasional technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can assist Albuquerque, New Mexico businesses to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, endpoint security, data protection solutions, and unified management.
Help Desk Services for Telecommuters
A fast, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as an element of a business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists along with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their current trouble tickets, add details, and upload screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables you to expand your current Support Desk staff by splitting delivery of Call Center services seamlessly between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the number one PSA platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your from-home workers, see Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your Albuquerque, New Mexico company, phone 1-800-993-9400 or refer to Contact Progent.