Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Albuquerque organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Albuquerque, New Mexico businesses to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Services for Teleworkers
An emergency, company-wide transition to a teleworker workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their current tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Call Center organization by splitting responsibilities for Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one PSA platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Albuquerque, New Mexico organization, phone 1-800-993-9400 or go to Contact Progent.