Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Albuquerque company to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Albuquerque, New Mexico businesses to with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A fast, enterprise-wide changeover to a from-home workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise their current tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service allows your business to supplement your current Help Desk Call Center staff by sharing responsibilities for Call Desk support services seamlessly between your in-house IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can help your company to provide world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Albuquerque, New Mexico business, call 1-800-993-9400 or go to Contact Progent.