Albuquerque Teleworkers Integration Consulting
Call Desk Augmentation and Outsourcing Consultants
Enlarging your remote workforce can have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Albuquerque company to pick the right tools and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Albuquerque, New Mexico businesses to succeed with any facet of building a high-performing remote work ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or edit their active trouble tickets, enter information, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables you to supplement your current Support Desk team by splitting responsibilities for Support Desk services seamlessly between your regular IT support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide world-class IT support to your from-home workers, refer to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Albuquerque, New Mexico company, call
An index of content::
Hybrid Microsoft 365 solutions IT Services
Hybrid Configuration Wizard Support and Setup
Microsoft supports transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have specific mailboxes located on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and on budget.
Microsoft and Cisco Certified Virtual Help Desk Outsourcing
Online Consulting Extended Help Desk
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Emergency Configuration Teleworker Infrastructure
Offsite Workers Network Infrastructure Consultants
Progent can help small and medium-size businesses to design, configure and troubleshoot the network infrastructure for teleworkers.
ProSight ESP Behavior-based Antivirus Consulting Services
iPhone Security Remote Technical Support
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware.
Solaris Network Consultants
Urgent Solaris Specialist
Progent's Solaris family consulting experts offer small companies and developers help with administering and maintaining Sun Solaris environments that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient one-stop consulting firm to help you create and maintain a protected and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Teleworker IP Voice On-site Support
Work from Home IP Voice Help and Support
Progent can help small and mid-size businesses to deploy VoIP technology to provide their at-home employees the advantage of virtual access to the company phone network.
Consult Ryuk ransomware hot line
ransomware rebuild Consultants
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
Telecommuting Remote Troubleshooting
Helpdesk for At Home Workers Consultant
Progent has 20 years of background assisting small and mid-size companies to design, implement, tune, manage, and troubleshoot IT networks that incorporate a remote workforce.
Microsoft Expert Skype for Business Front End Pool Engineer
Skype for Business Back End Server Services
Progent's Microsoft-certified consultants offer remote and onsite expertise for companies of any size to assess the benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified information security experts can help you design and verify a security environment for your Skype for Business deployment that meets government and industry standards.
Progent Management Outsourced IT Services
Assessment Progent Management Team
Progent's management team includes industry professionals with decades of experience providing computer consulting services, troubleshooting, and strategic IT planning to organizations ranging in size from startups to global enterprises. Great service requires great people, and Progent is proud to have put together a management team that can provide businesses with the best service value available anywhere.
Polycom OTX Telepresence Technology Professional
24x7 Radvision XT5000 Consultant Services
Progent offers the support of an accredited consultant with expertise deploying products from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to design, install, upgrade, or maintain a video conferencing solution that preserves your current investment and optimizes the business value of your information network. Progent also offers the expertise of network infrastructure engineers able to help businesses of all sizes to build and maintain a network that delivers the performance, reliability, protection, and scalability required to accommodate your video conferencing/telepresence solution.
Office 365 Excel Integration Computer Consulting
Office 365 OneNote Integration Remote Support Services
Progent can help you to understand the many subscription options available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid solutions that transparently combine local and cloud resources.
Top 64-bit Computing Professionals
64-bit Migration Engineers
Progent's Microsoft-premier engineers can assist your organization to update your desktops from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit desktop processing, plan an efficient migration strategy that minimizes business disruptions, and deliver inexpensive, professional remote help to assist your organization to install 64-bit desktop software and application programs on your current hardware.
Technical Consultant Azure Active Directory
Azure AD Directory PIM Technical Consultant
Progent's consultants can help you to plan and carry out an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that uses Azure AD Domain Services and AD Connect to unify identity management across on-premises and Azure assets.
Immediate Solaris Upgrade Consultant
Sun Solaris Migration
Progent can help you to plan and execute an efficient transition from a Solaris-based IT environment to a network based on MS Windows and capable of running Microsoft's popular office productivity software, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can assist you to preserve your information and reduce productivity discontinuity by developing an effective migration strategy that preserves your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing environment, migration strategy and validation, Exchange migration services, data and application migration, and processor and storage system transition and consolidation.
Information Technology Consulting Forefront Threat Management Gateway
Threat Management Gateway Outsourcing
Microsoft Forefront TMG 2010 builds on the proven security capabilities of ISA Server 2006 and provides a centrally managed web gateway that acts as a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and SharePoint; install Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also help your organization to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
LockBit ransomware recovery Technology Professional
Hermes ransomware recovery Engineers
Progent's ransomware experts can assist you to assess your ransomware vulnerability, remotely monitor and guard your network, help with settlement negotiations with a hacker, and restore an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Remote Monitoring and Reporting Consultant Services
Application Monitoring Online Troubleshooting
Even if your business has a minimal network services group and a modest IT budget, your information system can still feature the same high reliability and performance that once needed a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT consultants, the most recent system management software for 24x7 monitoring and alerts, and economical service packages such as a help desk service to keep your mission-critical network applications and hardware up and running.
Microsoft Experts Data Protection Manager 2016 Business Continuity Support Outsourcing
Data Protection Manager 2016 SOFS Support
Microsoft System Center 2016 Data Protection Manager provides near-continuous backup and simplified recovery functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive backup for critical platforms like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, implement, administer, and troubleshoot an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite consulting expertise and can deliver as-needed guidance to help you through challenging issues or provide end-to-end project management or co-management services to help you complete your SCDPM 2016 deployment on schedule and within your budget.
Solaris with Windows Consult
24x7 UNIX with Windows Outsourcing
If your company computer system combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified environment that permits all your operating systems to coexist for easy management, transparent information exchange, high dependability, superior throughput, and tight protection. Progent's UNIX/Linux/Solaris and Microsoft Windows coexistence assistance offerings include network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network help and troubleshooting, in-person technical support, and Help Desk outsourcing.
Help Desk Call Center IT Consultant
Help Desk Call Center On-site Technical Support
The Help Desk Call Center service delivery model used by Progent gives small businesses an effective option to dependence on independent consultants by offering extensive technical knowledge shared by multiple engineering groups, optional round-the-clock availability of urgent help, escalation capability to top-level experts for handling even the most complex issues, service consistency and reliability, prompt follow through enforced by veteran IT service administrators, a selection of convenient mechanisms for initiating service tasks, plus a high level of progress visibility made possible by ticket updates and available through a web-based portal.
Work at Home Cybersecurity Support Outsourcing
Remote Employees Endpoint Security Support and Setup
Progent can help small and mid-size companies to implement endpoint security defense solutions and provide cleanup services to support offsite workers.
Small Business Network Consult
Computer Network Support Firms Small Business
Progent delivers the help of Microsoft and Cisco-Premier network support professionals to show clients affordable alternatives to help companies optimize the benefits of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's expert consultants can show you how to enhance your information system's e-mail architecture, protection, availability, performance, and system administration.
SQL 2008 Reporting Services Development Firms
Microsoft SQL Server Network Consulting Companies
Progent's certified SQL Server programmers and DBAs offer remote consulting to assist organizations of any size to create, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server experts offer help with any facet of the application life cycle in environments that can include small office databases to VLDB applications and enterprise-class data warehousing.
MCSE Expert Certified Dynamics NAV Consulting
Open Now Dynamics NAV MRP Integration Firm
Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) offers small and midsize businesses a single platform for financials, inventory control, operations control, project management, purchasing, sales, supply chain management, and business reporting. Progent's Dynamics 365 Business Central/NAV consultants can help company to maintain your legacy Dynamics NAV environment or migrate efficiently to a cloud-hosted, local, or hybrid deployment.
After Hours Remote Technical Support VMM and SQL Server
Microsoft Certified VMM and SQL Server Setup and Support
Progent can assist organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your company to move from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM ecosystem so you realize maximum business value.
Professionals Azure and SQL Server integration
Cisco and Microsoft Certified Microsoft Azure IPsec configuration Expert Development
Progent's consultants can help you with any phase of Microsoft Azure migration such as needs analysis, readiness assessment, system design, pre-production testing, deployment, centralized administration, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to create a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based resources.
Top Quality Private Cloud Virtual Datacenter Hosting Consulting
24/7 Private Cloud Integration Technology Professional
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting options are based on proven virtualization architectures that allow small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while achieving world-class reliability and an unprecedented level of vendor flexibility.
MOM 2007 Technical Consultant
Network Consultant Remote Monitoring and Reporting
Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and repairing Microsoft SCOM solutions and offer companies of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate critical problems uncovered by System Center 2012 Operations Manager.
wireless IP phone upgrades Online Support
Wi-Fi IP phone integration Computer Engineer
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within campus, warehouse, health-care or other venues where management requires portable phones that provide more administrative control, security and durability than is achievable with the BYOD style of mobile communications. Integration of Cisco's wireless VoIP phones typically requires that you configure and optimize many components of your wireless infrastructure including wireless access points, switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.
24-Hour Help Center Microsoft SQL Server
SQL Server Integration Support
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer professionals as well as to network users, reducing the complexity of designing, integrating, managing, and accessing company information and database programs in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with real-world expertise and broad knowledge in designing and deploying information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Onsite and Remote Support Microsoft Certified Partner
Certified Microsoft Partner Consultants
Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest client satisfaction and are afforded the closest working relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company more complete technical solutions for your information network.
Ubiquiti UniFi Controller software Consultant Services
Ubiquiti UniFi Controller software Professionals
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances running on multiple sites with thousands of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the skills of veteran Wi-Fi consultants who can help you to assess the value of Ubiquiti's UniFi products for your business and help you to design, install, manage, and maintain your UniFi ecosystem.
Cisco Architecture Small Office Network Consulting
Immediate Cisco VoIP Implementation Services
Progent's Cisco-certified CCIE network experts can help you to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software support.
.NET iOS Programmer
Emergency Reports .NET MAUI
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development environment and are able to create or enhance .NET applications quickly and at low cost.
Open Positions Compensation for Cisco Consultants
Open Positions Compensation for Cisco Certified
Our compensation model is based on revenue sharing, so just like working as a freelance consultant, your income is directly tied to your work effort. Certain of our support staff stress lifestyle issues and choose to work at an easy pace, utilizing our self-determined calendar to pursue personal enthusiasms such as mountain biking, motorcycle racing, skiing, fishing, travel, or spending free time with family and friends. Others use the opportunity to make major bucks through lots of work and long days. Progent fully supports both ends of the spectrum plus any point in the middle.
CCIE Expert Certified Consultants Catalyst 9100 Series Access Point
Cisco Catalyst Wi-Fi 6 AP Management IT Consultant
Progent's Cisco Catalyst 802.11ax Wireless Access Point experts offer affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
Microsoft Office 2003 Network Consultation
Microsoft Office Computer Consulting Company
Progent's IT outsourcing services for small businesses include planning Server 2003, .NET, and BackOffice environments, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person troubleshooting, resolving chronic IT problems, and creating a company-wide security plan. Progent can show you how to enhance system reliability and throughput with zero-downtime configuration, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for major migrations and can assist with requirements definition, product identification, bill of materials development, vendor qualification, purchasing logistics, and full documentation. Progent's computer outsourcing service also features training for office productivity software such as Microsoft Office.
Microsoft SQL Server IT Consultant
24/7 Microsoft SQL Server IT Support
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, deploying, administering, and accessing company information and analytical programs on platforms ranging from handheld devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
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