Enlarging your telecommuter workforce may have a major effect on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Albuquerque organization to pick the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Albuquerque, New Mexico companies to with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise the status of their active tickets, add information, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables you to augment your existing Help Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the number one professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your teleworkers, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Albuquerque, New Mexico business, phone 1-800-993-9400 or go to Contact Progent.