Enlarging your remote workforce may have a major effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Albuquerque company to select the right technologies and adhere to leading practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services ranging from on demand expertise for helping you over challenging technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Albuquerque, New Mexico businesses to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit their active tickets, enter information, and upload screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables you to supplement your existing Help Desk Call Center team by splitting delivery of Help Desk Call Center support services seamlessly between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution based on the number one PSA platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Albuquerque, New Mexico business, phone 1-800-993-9400 or go to Contact Progent.