For small and midsize businesses located in Albuquerque New Mexico, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve most information system problems quickly. This lowers immediate expenses since solutions take up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where quick repairs somehow turn into big tabs. Progent's skill at solving problems quickly results in your business saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that promote the highest degree of efficiency for remote engineering help and repair for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.
Progent's proprietary service reporting application keeps comprehensive documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services provided to each Progent customer by every engineer. This database of trouble tickets and solutions is stored as an easily searchable support database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's remote consulting specialists can come up with the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Albuquerque New Mexico or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based network support engineers have advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to resolve almost any problem likely to occur in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-operating system networks, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to companies in Albuquerque include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad array of information technology such as system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older applications to the latest Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates a consultant's network technology skills at the expert level. CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience allows them to solve even the most intractable problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate help for severe network problems that are lowering worker productivity but are outside the comfort zone of your ordinary computer support resources. Progent's CCIE support experts can communicate with your environment by means of state-of-the-art remote troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recover rapidly following a damaging breach. Security solutions offered by Progent cover in depth network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Albuquerque New Mexico Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller companies who don't have the budget to create an internal Help Desk but who need quick access to a dependable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or improving your established organization, selecting or customizing Help Desk Call Center software to address the special demands of your company, or providing temporary phone support personnel to supplement your in-house Help Desk group to handle unusually busy situations such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced network consultants provides your customers in Albuquerque New Mexico immediate contact with a reliable technical support resource with years of background offering telephone-based support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's intent is to fix and not merely track network issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can support the creative components of Mac systems by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Albuquerque New Mexico online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive and automated. By detecting possible problems before they evolve into full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a combination of platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State