For small companies in Albuquerque or anywhere in the state of New Mexico, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs somehow turn into major invoices. Progent's skill at solving problems efficiently results in your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of customized tools and proven processes which promote the highest level of effectiveness for remote help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's system without compromising network security.
Progent's advanced technical support reporting system stores extensive documentation of the support that Progent's customers have been provided. Progent's team consultants have access to the records of support provided to each Progent customer by any consultant. This archive of problems and repairs is organized as an easily exploitable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' internal product engineers with the result that Progent's remote service experts can determine optimal resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Albuquerque or anywhere in New Mexico or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical support professionals possess certified skills in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to manage practically any problem that may occur in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To support clients with multi-operating system networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to small businesses in Albuquerque and throughout the state of New Mexico include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and validates a person's networking skills at the master level. CCIEs can resolve even the most stubborn issues surrounding network infrastructure design, integration, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their depth of experience permits them to solve the most difficult problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so you can get immediate help for severe network infrastructure issues that are lowering worker efficiency but are beyond the experience of your local IT maintenance resources. Progent's CCIE support experts can connect to your environment by means of sophisticated remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of online desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP security engineers offer a variety of security services to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract projects that small businesses often request. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Albuquerque Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who lack the money or time to create an in-house Help Desk but who require fast access to a reliable Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk or enhancing your current organization, evaluating or modifying Call Center software products to handle the particular demands of your corporation, or adding temporary online staff to work with your internal Help Desk Call Center resources during unusually busy events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology professionals provides your computer users in Albuquerque or anywhere in the state of New Mexico immediate assistance from a reliable network service group with years of experience providing telephone-based support and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial driver of business success, and Progent's goal is to fix rather than merely annotate technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team offers remote advanced consulting support and education in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the creative aspect of Apple Mac systems by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Albuquerque, or anywhere in the state of New Mexico, online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By spotting possible trouble spots before they result in network outages, proactive monitoring can head off disruptive and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of operating systems.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State