UNIX, Linux, Solaris, and Apple Mac OS X Online Consulting for
Albuquerque Small Business IT Networks
For small and midsize businesses located in Albuquerque New Mexico, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to solve most network problems quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where fast repairs somehow end up as major tabs. Progent's skill at dealing with technical issues efficiently translates into your business conserving cash.
Progent's Online Support Technologies
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that permit the highest degree of efficiency for online engineering help and repair for small company computer networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's environment remotely without breaching network security.
Progent's advanced customer support reporting system maintains thorough documentation of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help rendered to each customer by any consultant. This history of anomalies and repairs is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Albuquerque New Mexico or to learn more about Progent's online support programs, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of disciplines. This broad range of IT skills enables Progent's engineers to manage practically any crisis likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with multi-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to small businesses in Albuquerque include:
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide range of information technology including network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE
- Debian-GNU
- Slackware Linux
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Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn challenges associated with network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience enables them to fix even the most complex problems quickly. In common cases, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few service firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive timely support for complex network infrastructure issues that are impacting worker productivity but are outside the experience of your regular IT service personnel. Progent's CCIE engineers can communicate with your environment using the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
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Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
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CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM and CISSP security consultants can provide a variety of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to recover quickly following a serious breach. Security support services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
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Call Center Services
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the resources to create an internal Call Center but who want quick communication with an effective Help Desk with professional phone assistance plus the available expertise to escalate complex tasks to advanced consultants.Progent’s Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk or revamping your established one, selecting or modifying Help Desk application software to meet the particular needs of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center group during unusually busy situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in Albuquerque New Mexico immediate assistance from an effective support group with extensive experience providing phone support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's aim is to solve instead of merely document technical issues.
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Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Excel. To read more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.Progent's Apple Mac professionals can promote the creative facets of Macintosh environments by providing remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio or video or building an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Albuquerque New Mexico remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network support is proactive and automated. By uncovering looming trouble spots before they cause crashes, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
| City | Address | Phone | Link |
| Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |
An index of content::
Cybersecurity Firm Juniper J Series Firewall
Compliance Audit Juniper J Series Router
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Dynamics GP Software Online Support Services
Dynamics GP Software Configuration
Progent can show you how to prepare and implement a smooth move to Dynamics GP/Great Plains so that you preserve your data, improve your protection, enhance your management reporting, take full advantage of Microsoft Office integration, and minimize productivity interruption by designing and following a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that work seamlessly with Dynamics GP.
Small Business Network Online Support Services
Small Business Computer Consultants
If you have a company IT system with 10 to 50 network clients, Progent's computer outsourcing services save your organization from dependence on an individual freelance service provider while giving you affordable and dependable access to high-quality network expertise. By delivering network consulting service when you require it, providing specialized expertise for critical technologies, delivering unique support such as 24x7 server monitoring, and billing only for services you receive, Progent gives you an affordable solution for optimizing the business value of your small business information system. Progent is the smart way for small organizations to build and maintain a robust and secure IT system and to have fast access to the experienced consulting typically restricted to businesses who are able to afford a large in-house IT organization.
Award Winning Microsoft ISA Server Integration Support
Microsoft ISA 2004 Server Technical Support
Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many sites, remote users, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to help your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without adversely limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later versions of Internet Security and Acceleration Server.
Smartphone patch management Specialists
Professionals Wi-Fi controllers patch management
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Email Policy Management Consultant Services
Consult Email Anti-fraud Intelligence
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Tracking Service Costs Remote Consulting
Service Reporting Remote Consulting
Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Online Help Desk Computer Engineer
Help Desk Technology Consulting
The Contact Center support delivery structure used by Progent's Technical Response Center gives small organizations an affordable option to reliance on freelance consultants by offering extensive expertise shared by numerous engineering teams, optional 24x7 access to urgent help, fast escalation to top-level experts for solving even the most intractable problems, service consistency and dependability, quick follow through enforced by seasoned support managers, a choice of convenient mechanisms for requesting service tasks, and excellent process transparency enabled by ticket updates and accessible through a web-based portal.
Citrix OpenCloud Access Setup and Support
24/7 Online Consulting Citrix VDI
Citrix has developed a powerful line of platforms that provide advanced manageability, expandability, and responsiveness for virtualizing servers and for centralized delivery of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the business benefits of Citrix virtualization products and show you how to plan, validate, implement, optimize, and support Citrix virtualization platforms.
DoubleTake Carbonite Software Backup Computer Engineer
Double-Take Software Backup Computer Consultants
DoubleTake/Carbonite Software offers a selection of tools intended to provide small businesses a range of cost-effective solutions for backing up and recovering business-critical applications such as Microsoft Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning experts have in-depth experience integrating DoubleTake/Carbonite technology into small company information systems to create a high level of availability and business continuity capability at a budget-friendly price.
Duo Multi-factor Authentication Network Consulting
Zero Trust Security IT Consultant
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices.
Ekahau Sidekick Wi-Fi Network Design Online Technical Support
Online Help Ekahau Wi-Fi Site Validation
Progent's Ekahau-certified Wi-Fi consultants can assist you to design, deploy, enhance, manage and troubleshoot a Wi-Fi network customized for your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.
Offsite BDR Services Network Engineer
After Hours ProSight DPS ECHO Hybrid Cloud Backup Services Professionals
ProSight Data Protection Services ECHO offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data.
NetApp SnapMirror Consultant
MetroCluster Management Services
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery between sites that are as far as 185 miles apart. Progent's roster of seasoned IT experts can assist you to design, deploy, manage, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by providing guidance with tasks such as assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR system to show compliance with information assurance standards and government mandates.
Cisco Firepower Management Remote Technical Support
Cisco Firepower URL Filtering Online Support
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, optimize, administer and troubleshoot firewall solutions built on ASA 5500-X firewalls with Firepower Services.
Expert Microsoft Certified Windows Server 2022 integration Online Support
Windows Server 2022 migration Consulting Services
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
Linux IT Services
Debian Linux Support and Setup
If you are developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your field of strategic know-how without the continual hassle of managing your business network. By using smart server monitoring and by delivering remote and on-site support when your company needs it, Progent represents an affordable way for maintaining an information network that provides excellent reliability, protection, and performance. Progent's UNIX/Linux developer assistance offerings feature comprehensive it outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, 24x7 monitoring, and Helpdesk support.
Emergency Progent Management Team Consulting Service
Progent Management Team Security Consulting Company
Progent's management team consists of seasoned veterans with decades of background delivering computer consulting, technical support, and long-term IT planning to organizations ranging from startups to global enterprises. Great support requires great personnel, and Progent has assembled a management team able to provide businesses with the top service value available anywhere.
24/7 Consult Exchange Server 2010 Upgrade
Microsoft Certified Expert Exchange Migration Specialist
Progent's Microsoft-certified engineers can deliver affordable remote and onsite help to carry out your migration to Microsoft Exchange 2010, generate extensive documentation of your upgraded email environment, train your IT team and end users to get them ramped up rapidly on Exchange Server 2010, and offer continuing administrative consulting and technical help. Progent can also assist you to migrate from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Consultancy Linux, Windows
24-Hour Windows and Linux Online Troubleshooting
If your company network mixes Linux technology with Microsoft Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, transparent information exchange, high dependability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows integration support offerings feature network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online technical support and repair, in-person technical support, and Help Desk Call Center services.
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