For small businesses located in Albuquerque New Mexico, Progent provides technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for handling technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the highest level of effectiveness for remote help and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.
Progent's advanced customer support database application includes thorough documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services rendered to every Progent client by any consultant. This archive of problems and fixes is organized as a readily searchable internal knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service specialists can come up with optimal solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Albuquerque New Mexico or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based support engineers have advanced credentials in an extensive set of products and technologies. This breadth of capability permits Progent's engineers to tackle virtually any problem that may take place in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-OS networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to clients in Albuquerque include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide range of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from older systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most complex challenges associated with network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value since their depth of expertise permits them to fix even the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so you can receive timely support for complex network issues that are crippling worker efficiency but are beyond the scope of your ordinary IT service resources. Progent's Cisco CCIE engineers can communicate with your computer system by means of sophisticated remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-expert remote service experts can deliver computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and ISSAP security engineers can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up rapidly after a damaging breach. Security support services offered by Progent cover in depth security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for special IT projects that small companies often need. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Albuquerque New Mexico Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the resources to create an internal Call Center but who want fast communication with an efficient Call Center with professional telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk software products to meet the unique requirements of your company, or providing temporary online staff to reinforce your in-house Call Center team to handle demanding scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals offers your workers in Albuquerque New Mexico quick contact with an efficient support resource with extensive background offering phone support and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of company productivity, and Progent's target is to fix rather than just annotate IT problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group can supply remote professional engineering expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn more on Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can nurture the imaginative facets of Macintosh environments by delivering remote help support and education in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio/video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide businesses in Albuquerque New Mexico remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By spotting looming issues before they expand into network outages, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support multiple operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State