UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Emergency Help for

For small and midsize businesses located in Albuquerque New Mexico, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system issues quickly. This reduces immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you owe only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving technical issues efficiently results in your business spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that permit the maximum degree of efficiency for remote help and repair for small company information systems. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's proprietary technical support reporting application stores comprehensive records for the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services rendered to each Progent client by every consultant. This database of anomalies and repairs is structured as a readily exploitable proprietary database that permits Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's online service specialists are able to come up with optimal resolutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Albuquerque New Mexico or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's online network support experts have credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to tackle practically any emergency likely to take place in a small business information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help businesses with mixed-OS environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services available from Progent to customers in Albuquerque include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of information technology including system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to current Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies an individual's network technology knowledge at the master level. CCIEs can resolve even the most stubborn problems encountered in network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software updates. CCIEs are an exceptional value since their depth of expertise permits them to find solutions for the most complex problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Few consulting firms make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive timely support for serious network infrastructure issues that are crippling business productivity but are outside the scope of your local IT support personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of advanced remote troubleshooting technology to perform quick, secure, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of platform support including Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of online PC desktop support such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier System Security Consultants
  Progent's certified CISM and CISSP security consultants offer a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security services available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting support to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who lack the resources to assemble and manage an in-house Help Desk but who need quick response from a reliable Help Desk with proficient phone support plus the in-depth expertise to escalate complex problems to advanced consultants.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk Call Center software to meet the particular demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk team to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.

  Progent's Call Center team of veteran information technology professionals provides your workers in Albuquerque New Mexico quick contact with a dependable network service resource with extensive experience offering telephone-based consulting and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's policy is to fix instead of just report network problems.

• Business Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts Group can supply online professional engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Apple Mac professionals can promote the creative facets of Apple Mac environments by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or putting together an audio/video post production facility.

  Online Network Monitoring Services
  Progent offers companies in Albuquerque New Mexico remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a combination of platforms.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.