Fast Remote Support for Albuquerque New Mexico UNIX or Linux NetworksFor small businesses in Albuquerque New Mexico, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's online support engineers represent exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most information system issues rapidly. Efficient support lowers immediate costs since service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues efficiently translates into your company saving cash.

Progent's Online Support Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the highest level of efficiency for online consulting and repair for small company computer systems. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's system without compromising system security.

Progent's advanced technical support database application stores extensive records describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support rendered to each Progent client by any Progent consultant. This archive of anomalies and fixes is organized as a conveniently exploitable proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other massive technical databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Albuquerque New Mexico or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's phone-based technical service professionals possess credentials in a comprehensive set of products and technologies. This wide range of capability allows Progent's consultants to address almost any emergency likely to occur in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-operating system networks, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support available from Progent to small businesses in Albuquerque include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad array of information technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • SGI/Irix
    Major Linux variants for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Albuquerque New MexicoThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to deal with the most complex issues surrounding network planning, deployment, management, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness because their depth of experience allows them to solve even the most complex problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Few service providers make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can get immediate help for serious network problems that are lowering worker productivity but are beyond the comfort zone of your regular IT maintenance providers. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art remote support tools to provide quick, safe, and economical analysis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for Albuquerque New MexicoProgent's Microsoft-certified online service engineers can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration consulting, SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of remote desktop services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Premier Network Security Professionals
    CISSP Premier System Security Professionals for Albuquerque New MexicoProgent's accredited CISSP and ISSAP network security consultants offer a variety of system protection services that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate rapidly after a damaging penetration. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special projects that small companies often need. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Call Center support programs for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who require fast communication with a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your existing organization, selecting or customizing Call Center software products to address the particular demands of your corporation, or providing occasional online personnel to supplement your internal Help Desk group to deal with high-demand scenarios like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Albuquerque New Mexico immediate access to an effective support group with substantial experience providing telephone-based help and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a major contributor to company efficiency, and Progent's policy is to fix instead of simply document IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Excel. For more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the artistic aspect of Macintosh environments by delivering remote consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or establishing an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Albuquerque New Mexico remote network monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting possible problems before they grow into network outages, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of OS platforms.

How Your Albuquerque New Mexico Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services

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