Immediate Online Help for Albuquerque New Mexico UNIX or Linux NetworksFor small companies located in Albuquerque New Mexico, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve most information system problems rapidly. This reduces immediate costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast repairs somehow end up as major invoices. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.

Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for small company information systems. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.

Progent's sophisticated technical support reporting system includes thorough histories describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to every Progent customer by every engineer. This history of anomalies and solutions is structured as a conveniently searchable internal database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Albuquerque New Mexico or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to manage almost any emergency likely to take place in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.

To provide assistance to customers with multi-platform environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote support services available from Progent to clients in Albuquerque include:

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for small companies who don't have the money or time to create an internal Help Desk but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center application software to handle the particular demands of your business, or providing occasional online personnel to reinforce your internal Help Desk group during high-demand situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk staff of experienced network consultants gives your clients in Albuquerque New Mexico fast assistance from an effective technical support resource with years of experience delivering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a significant driver of company productivity, and Progent's target is to resolve and not merely record technical problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read additional information on Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can promote the creative facets of Apple Mac environments by providing remote help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Albuquerque New Mexico online network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your network support is proactive and automated. By detecting looming problems before they cause crashes, proactive monitoring can avoid stressful and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a mix of OS platforms.

How Your Albuquerque New Mexico Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
(505) 814-6900 Albuquerque Network Support Services

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    Progent can provide affordable remote support to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security.

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    Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

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    24x7 Support Outsourcing VPN

    Cisco's security and remote connectivity technology for small to mid-size companies represent a full range of manageable protection products to let you safeguard your entire network infrastructure. Cisco's VPN line includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that align best with your corporate objectives.

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    If your business runs a UNIX or Linux network or a multi-OS computer system, Progent's CISA and CISM-premier consultants can assist your whole organization in a broad array of security areas such as security management procedures, security design and strategies, connection control products and methodology, applications development security, operations security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISA and CISSP stipulate the fundamental competencies and worldwide standards of performance that information security managers are expected to possess. These certification offer executive management the confidence that those who have achieved their CISA or CISSP qualification have demonstrated the experience and theory to offer world-class security support and engineering services.

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    Progentís data center support services are designed for businesses with equipment housed at IDCs or data center colocation hosting sites and requiring timely on-site help at the co-location facility as well as remote support from Microsoft and Cisco Premier experts. Progent offers a complete range of IDC and data center and co-location consulting services such as network topology evaluation, Windows and UNIX server installation and support, tech support for server and communications networking, design and deployment of zero-downtime configurations, architecting and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and creating fault tolerant server clustering systems.

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  • Cisco Firepower Management Consulting Services
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    Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include unified management of modern cybersecurity features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to design and execute a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT environments that span branch offices, data centers, and cloud resources.

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  • WatchGuard Firebox M670 Firewall Protect
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    Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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    Progent can help small and medium-size organizations to set up their at-home workforce with transparent access to public cloud applications and services.

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  • ProSight Virtual Machine Hosting Specialists
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    Progent's ProSight Virtual Hosting service combines advanced virtual server technology, a world-class data center facility, and the support services of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive information technology outsourcing solution that enhances network availability and security, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize business can have each of its software platforms and critical application servers supported within a safe and fault tolerant facility on a high-performance, non-stop virtual machine configured and supported by Progent's network support professionals.

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  • ISA 2006 Technical Consultant
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    ISA 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for protecting the Internet-facing applications of any organization against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server support professionals can help you design, rationalize, test, install, configure and support the Standard or Enterprise edition of ISA Server 2006 on your information system.

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  • ISA 2004 Firewall Troubleshooting
    Technology Consulting ISA 2004

    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating Microsoft-based security solutions for IT networks with many locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small or mid-size business plan and implement an installation of ISA Server 2004 that supports your information protection needs without restricting your network.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for legal workflows. Progent offers online guidance from NetDocuments consultants who can assist your law firm to design, configure, administer, tune, or troubleshoot a document management system (DMS) solution based on NetDocs.

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  • Integration Small Office Network
    Small Business Support Services

    If you have a company network with 10 to 50 desktop users, Progent's computer outsourcing services save your company from over-reliance on an individual independent consultant while giving you affordable and reliable access to enterprise-class network support. By providing network consulting service when you need it, providing specialized knowledge for critical technologies, delivering value-added services such as 24x7 network monitoring, and billing only for support you receive, Progent offers you an economical solution for maximizing the business value of your small office network. Progent is the intelligent way for small organizations to build and support a reliable and secure IT network and to have quick access to the skilled consulting typically available only to enterprises who can afford a sizeable in-house IT organization.

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