For small companies in Albuquerque or anywhere in New Mexico, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to solve the majority of network problems quickly. This reduces immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into major invoices. Progent's skill at handling problems quickly results in your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online consulting and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to access your company's network without breaching corporate security.
Progent's powerful technical support reporting application stores extensive records of all service that Progent's customers have received. Progent's authorized service personnel have access to the details of services rendered to each Progent client by any consultant. This history of trouble tickets and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online service specialists can come up with the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Albuquerque or anywhere in New Mexico or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based technical support experts offer advanced credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's engineers to manage almost any emergency that may occur in a small company network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support provided by Progent to small businesses in Albuquerque and throughout the state of New Mexico include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology including network architecture, email systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can deal with even the most difficult challenges associated with network design, installation, maintenance, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent value because their broad experience allows them to find solutions for the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate assistance for severe network issues that are crippling business productivity but are beyond the experience of your regular IT service personnel. Progent's CCIE engineers can connect to your environment using advanced remote support tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a range of security services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recover rapidly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Albuquerque Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service offerings for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for small companies who lack the budget to create an in-house Help Desk Call Center but who need fast access to a dependable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to handle the special requirements of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or installing new applications.
Progent's Call Center team of seasoned information technology professionals gives your computer users in Albuquerque or anywhere in the state of New Mexico quick communication with a dependable support resource with years of background providing telephone-based help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a significant driver of company performance, and Progent's target is to fix instead of just report IT issues.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Office Excel. To learn more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the creative facets of Mac environments by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Albuquerque, or anywhere in the state of New Mexico, online computer system monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting looming issues before they grow into network outages, proactive monitoring can minimize disruptive and costly information system crises. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate multiple OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.