For small companies in Albuquerque New Mexico, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most information system issues quickly. This reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into major tabs. Progent's skill at solving problems efficiently translates into your company saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which allow the maximum level of efficiency for online consulting and repair for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to access your computer system remotely without compromising system security.
Progent's powerful service reporting application maintains extensive documentation describing all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of support rendered to each Progent client by any Progent consultant. This database of issues and responses is stored as an easily exploitable support database that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find the best resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Albuquerque New Mexico or to learn additional information about Progent's online support programs, contact Progent at
Remote Support Services Offered Progent
Progent's remote technical service engineers have credentials in an extensive set of disciplines. This broad scope of IT skills enables Progent's engineers to manage practically any problem likely to take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support businesses with mixed-operating system environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to companies in Albuquerque include:
Progent's UNIX and Linux consultants can provide emergency remote help for resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent also offers a full range of online PC desktop support such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing organization, identifying or modifying Call Center application software to meet the particular requirements of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle high-demand situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Albuquerque New Mexico quick communication with a large network service group with substantial background providing telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a crucial driver of business productivity, and Progent's aim is to fix rather than merely document technical issues.
Progent's Apple Mac consultants can support the creative aspect of Mac computing by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Albuquerque New Mexico remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into crashes, proactive monitoring can head off stressful and expensive service crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a mix of platforms.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
City | Address | Phone | Link |
Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |