For small companies located in Albuquerque or anywhere in the state of New Mexico, Progent provides support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where quick repairs somehow end up as large invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business information networks. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your computer system without breaching network security.
Progent's highly evolved service database application keeps comprehensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support provided to every Progent client by every Progent consultant. This database of trouble tickets and repairs is structured as a conveniently retrievable proprietary database that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online consulting specialists are able to determine optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Albuquerque or anywhere in New Mexico or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote technical support professionals possess credentials in an extensive array of products and technologies. This breadth of IT skills permits Progent's engineers to handle practically any problem likely to crop up in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to customers in Albuquerque and throughout the state of New Mexico include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable challenges occurring in network design, integration, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional value because their broad expertise allows them to fix even the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can get immediate assistance for complex network problems that are lowering business productivity but are beyond the scope of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can tie into your environment via advanced remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online desktop services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to recover quickly following a serious breach. Security solutions offered by Progent cover thorough security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; building secure architectures for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who don't have the resources to support an internal Help Desk but who want fast communication with an efficient Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation resource to resolve the toughest technical problems, or be ready in those situations when your ordinary support engineers are swamped.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your current organization, selecting or modifying Call Center application software to meet the particular needs of your business, or adding occasional phone support personnel to supplement your existing Help Desk resources to deal with unusually busy scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology consultants offers your clients in Albuquerque or anywhere in the state of New Mexico instant communication with an effective network service group with extensive experience providing telephone-based support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's aim is to resolve rather than just annotate network problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff offers remote advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications such as CRM, MS Project, MS Office Word, and Excel. To read more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative components of Apple Mac computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Albuquerque, or anywhere in the state of New Mexico, online network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so that your computer support is proactive and automated. By exposing looming problems before they cause crashes, remote monitoring can head off stressful and costly network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.