UNIX and Linux Online Consulting for

For small companies in Albuquerque New Mexico, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's remote support services offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to solve most network issues rapidly. This reduces immediate expenses because solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions somehow turn into major tabs. Progent's skill at solving technical issues quickly translates into your business saving money.

Progent's Online Technical Support Technologies
Over time, Progent has developed a set of customized technologies and field-proven methodologies which allow the maximum level of efficiency for remote help and repair for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your network without compromising network security.

Progent's advanced customer support reporting application includes detailed histories for the support that Progent's clients have been provided. Progent's staff service personnel have access to the history of services rendered to each customer by any consultant. This history of anomalies and solutions is structured as a quickly searchable internal knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to find the best solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Albuquerque New Mexico or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's remote technical support experts possess credentials in an extensive set of technologies. This broad scope of capability enables Progent's engineers to manage virtually any problem that may occur in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to businesses with mixed-operating system networks, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to clients in Albuquerque include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as network infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX and Linux consultants can offer urgent online help for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco CCIE credential is the premier recognition for networking professionals, and indicates a person's networking skills at the master level. Cisco CCIEs can deal with even the most stubborn issues occurring in network infrastructure design, deployment, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value because their deep expertise allows them to solve the most complex problems rapidly. In common cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so you can receive immediate support for serious network problems that are crippling business efficiency but are not within the comfort zone of your regular IT service resources. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced remote support tools in order to perform quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote service engineers offer computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a wide range of platform support services such as Microsoft Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and integration, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent also offers a broad range of online PC desktop services including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier Network Security Experts
  Progent's certified CISM and CISSP security engineers offer a range of system protection services to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly following a damaging penetration. Security support services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who need fast response from a dependable Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk consulting support can assist you in establishing an efficient new Call Center or revamping your established one, selecting or enhancing Call Center software products to handle the particular demands of your business, or providing temporary online personnel to reinforce your existing Help Desk Call Center team during unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk team of experienced network professionals offers your clients in Albuquerque New Mexico immediate communication with a large support resource with extensive experience providing phone help and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's goal is to solve rather than just track technical problems.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting staff provides phone-based advanced consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Word, and Microsoft Office Excel. For more information concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can nurture the creative aspect of Apple Mac systems by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or setting up an audio/video post production lab.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Albuquerque New Mexico online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting looming issues before they evolve into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a variety of OS platforms.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.