For small businesses located in Albuquerque New Mexico, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct costs because solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where fast repairs somehow end up as large invoices. Progent's penchant for solving technical issues efficiently translates into your business conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-tested processes which allow the maximum degree of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your environment without compromising network security.
Progent's advanced technical support database system includes extensive records of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of all help delivered to every Progent client by any engineer. This database of issues and solutions is structured as a readily retrievable proprietary database that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists can determine the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Albuquerque New Mexico or to find out additional information about Progent's online support options, call Progent at
Remote Network Support Services Offered Progent
Progent's online support engineers have credentials in an extensive array of technologies. This broad scope of capability allows Progent's consultants to tackle practically any problem that may take place in a small business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform networks, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to companies in Albuquerque include:
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your established one, selecting or customizing Call Center software products to handle the unique requirements of your business, or providing occasional online staff to work with your existing Help Desk Call Center resources during unusually busy situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your clients in Albuquerque New Mexico instant communication with an effective technical support group with substantial background providing phone support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a significant enabler of business performance, and Progent's policy is to resolve instead of just report network issues.
Progent's Mac experts can nurture the artistic components of Macintosh environments by providing phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide help in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Albuquerque New Mexico remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By uncovering emerging problems before they cause crashes, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a mix of platforms.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
City | Address | Phone | Link |
Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |