Immediate Phone Help for Albuquerque New Mexico UNIX or Linux SystemsFor small and midsize businesses located in Albuquerque New Mexico, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's online support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to solve most network problems quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where fast repairs somehow end up as major tabs. Progent's skill at dealing with technical issues efficiently translates into your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that permit the highest degree of efficiency for online engineering help and repair for small company computer networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's environment remotely without breaching network security.

Progent's advanced customer support reporting system maintains thorough documentation of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help rendered to each customer by any consultant. This history of anomalies and repairs is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Albuquerque New Mexico or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess advanced credentials in an extensive set of disciplines. This broad range of IT skills enables Progent's engineers to manage practically any crisis likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services provided by Progent to small businesses in Albuquerque include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide range of information technology including network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Albuquerque New MexicoThe Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn challenges associated with network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience enables them to fix even the most complex problems quickly. In common cases, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Few service firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive timely support for complex network infrastructure issues that are impacting worker productivity but are outside the experience of your regular IT service personnel. Progent's CCIE engineers can communicate with your environment using the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Albuquerque New MexicoProgent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Premier System Security Consultants for Albuquerque New MexicoProgent's certified CISM and CISSP security consultants can provide a variety of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to recover quickly following a serious breach. Security support services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the resources to create an internal Call Center but who want quick communication with an effective Help Desk with professional phone assistance plus the available expertise to escalate complex tasks to advanced consultants.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk or revamping your established one, selecting or modifying Help Desk application software to meet the particular needs of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center group during unusually busy situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in Albuquerque New Mexico immediate assistance from an effective support group with extensive experience providing phone support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's aim is to solve instead of merely document technical issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Excel. To read more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the creative facets of Macintosh environments by providing remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio or video or building an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers companies in Albuquerque New Mexico remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network support is proactive and automated. By uncovering looming trouble spots before they cause crashes, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that incorporate a variety of OS platforms.

How Your Albuquerque New Mexico Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services

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