For small companies located in Albuquerque or anywhere in the state of New Mexico, Progent provides support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where quick repairs somehow end up as large invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business information networks. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your computer system without breaching network security.
Progent's highly evolved service database application keeps comprehensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support provided to every Progent client by every Progent consultant. This database of trouble tickets and repairs is structured as a conveniently retrievable proprietary database that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online consulting specialists are able to determine optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Albuquerque or anywhere in New Mexico or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote technical support professionals possess credentials in an extensive array of products and technologies. This breadth of IT skills permits Progent's engineers to handle practically any problem likely to crop up in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to customers in Albuquerque and throughout the state of New Mexico include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable challenges occurring in network design, integration, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional value because their broad expertise allows them to fix even the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can get immediate assistance for complex network problems that are lowering business productivity but are beyond the scope of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can tie into your environment via advanced remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2013 development,
Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants can provide a range of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to clean up rapidly after a serious breach. Security support services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Albuquerque Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who lack the resources to support an internal Help Desk but who require quick communication with an effective Help Desk with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent extension of your current Help Desk resources. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult computer system problems, or be ready in those instances when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your current organization, selecting or customizing Call Center software products to address the particular needs of your corporation, or providing temporary online staff to work with your in-house Help Desk Call Center group during high-demand situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Albuquerque or anywhere in the state of New Mexico quick access to a reliable support group with substantial background delivering phone support and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of business performance, and Progent's aim is to solve instead of just report technical problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply remote professional engineering support and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out additional information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the creative components of Apple Mac computing by delivering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Albuquerque, or anywhere in the state of New Mexico, online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By exposing possible problems before they cause crashes, system monitoring can head off disruptive and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.