For small and midsize companies in Albuquerque or anywhere in the state of New Mexico, Progent offers technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve most network problems rapidly. This lowers immediate costs because service calls take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at solving problems efficiently results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has refined an array of customized technologies and proven processes which ensure the maximum level of effectiveness for online technical support and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to interface to your network without violating network security.
Progent's proprietary service database application maintains extensive histories describing the support that Progent's customers have received. Progent's authorized service personnel have access to the details of all help delivered to every Progent customer by any Progent engineer. This history of problems and repairs is structured as a readily exploitable proprietary database that permits Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Albuquerque or anywhere in New Mexico or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's remote support engineers possess credentials in an extensive set of disciplines. This wide range of capability permits Progent's engineers to handle almost any crisis likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to customers in Albuquerque and throughout the state of New Mexico include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from older applications to the latest Windows or Linux environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with even the most intractable issues encountered in network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience allows them to find solutions for the most intractable problems quickly. In many cases, less qualified engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so your company can receive immediate support for serious network infrastructure issues that are lowering business efficiency but are outside the scope of your local IT maintenance personnel. Progent's Cisco CCIE support experts can interface to your network by means of the latest on-line support technology to perform fast, safe, and economical analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and ISSAP security consultants can provide a range of security services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security services available from Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who want quick access to a reliable Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Call Center or improving your established one, evaluating or enhancing Call Center application software to address the unique demands of your business, or adding temporary online personnel to work with your internal Help Desk Call Center team during demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran information technology professionals offers your workers in Albuquerque or anywhere in the state of New Mexico rapid access to a reliable support group with substantial experience offering telephone-based help and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a key enabler of business productivity, and Progent's policy is to fix rather than simply report technical problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, Office Project, Microsoft Word, and MS Excel. To learn additional information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can support the artistic elements of Apple Mac computing by delivering remote help support and training in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Albuquerque, or anywhere in the state of New Mexico, online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your computer support is proactive and automated. By spotting potential problems before they evolve into downtime, automated monitoring can head off disruptive and costly network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a combination of platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.