For small businesses in Albuquerque New Mexico, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's online support services represent excellent value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls take up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted management.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where quick fixes somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently results in your business saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes that permit the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching system security.
Progent's advanced technical support database system maintains extensive histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the records of all help delivered to each Progent customer by every consultant. This database of anomalies and resolutions is stored as a readily exploitable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online consulting experts can arrive at optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Albuquerque New Mexico or to find out additional information about Progent's phone support programs, contact Progent at
Phone-based Technical Services Available from Progent
Progent's online network support professionals possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's engineers to tackle virtually any crisis that may occur in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to customers in Albuquerque include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Progent in addition can deliver a full array of remote PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk application software to meet the special needs of your business, or providing occasional phone support personnel to supplement your internal Help Desk team during unusually busy situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center staff of experienced network professionals gives your clients in Albuquerque New Mexico immediate communication with an effective technical support group with extensive background delivering phone support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a major driver of business success, and Progent's goal is to resolve and not simply document network problems.
Progent's Apple Mac experts can support the artistic facets of Macintosh systems by delivering remote consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Albuquerque New Mexico remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they evolve into downtime, automated monitoring can minimize disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a combination of operating systems.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
City | Address | Phone | Link |
Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |