For small companies in Albuquerque New Mexico, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical online support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at handling problems quickly results in your business saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and proven processes that ensure the maximum level of efficiency for online consulting and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to access your system remotely without compromising network security.
Progent's proprietary technical support reporting application stores detailed records describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of assistance delivered to each Progent client by any consultant. This database of issues and resolutions is organized as a conveniently exploitable support knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional vast support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote service experts can find the most efficient solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Albuquerque New Mexico or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online technical service experts have advanced credentials in an extensive set of technologies. This breadth of IT skills permits Progent's engineers to resolve practically any problem likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To help businesses with mixed-operating system networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support provided by Progent to small businesses in Albuquerque include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of computer technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and certifies a person's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems encountered in network planning, deployment, maintenance, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs are an exceptional value because their deep experience allows them to find solutions for the most complex problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few service firms make CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get urgent assistance for severe network infrastructure problems that are lowering business efficiency but are not within the experience of your ordinary IT maintenance providers. Progent's Cisco CCIE consultants can connect to your network by means of sophisticated remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of online desktop services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recuperate quickly after a damaging breach. Security support services available from Progent include: thorough security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; installing firewalls; designing safe techniques for off-site and mobile access; securing your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Albuquerque New Mexico Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are designed for small companies who lack the budget to create an in-house Help Desk Call Center but who require quick response from an efficient Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Call Center or revamping your existing organization, selecting or customizing Help Desk application software to address the particular requirements of your company, or adding temporary online staff to supplement your internal Help Desk Call Center group to deal with unusually busy events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Albuquerque New Mexico quick assistance from an efficient technical support group with years of background providing phone consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company efficiency, and Progent's policy is to solve rather than simply annotate IT issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and Office Excel. To learn more information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative components of Mac environments by offering remote consulting services and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Albuquerque New Mexico remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your network support is proactive and automated. By detecting emerging problems before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that support a variety of operating systems.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State