For small businesses in Albuquerque New Mexico, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical background and the sophisticated tools to resolve most information system issues quickly. This reduces immediate costs since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for dealing with problems efficiently translates into your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the maximum degree of effectiveness for online technical support and troubleshooting for small business computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your system without violating network security.
Progent's advanced customer support database system stores extensive records describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of services delivered to each Progent customer by any consultant. This history of anomalies and repairs is organized as an easily accessible proprietary knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' in-house support staff so Progent's online consulting experts can determine optimal solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Albuquerque New Mexico or to find out more about Progent's phone support programs, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support experts offer credentials in an extensive array of technologies. This broad range of capability enables Progent's engineers to manage practically any crisis that may take place in a small company information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help companies with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to companies in Albuquerque include:
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent in addition can deliver a broad array of online PC desktop support including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk application software to meet the unique needs of your business, or adding occasional phone support personnel to reinforce your internal Call Center resources to deal with high-demand situations such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran information technology experts offers your workers in Albuquerque New Mexico instant assistance from an effective support resource with years of background offering telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a major contributor to business success, and Progent's goal is to fix instead of merely document network problems.
Progent's Mac consultants can nurture the creative facets of Apple Mac environments by providing phone-based help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Albuquerque New Mexico online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they evolve into network outages, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of operating systems.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
City | Address | Phone | Link |
Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |