Urgent Remote Consulting for Albuquerque New Mexico UNIX or Linux NetworksFor small companies in Albuquerque New Mexico, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most information system issues quickly. This reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into major tabs. Progent's skill at solving problems efficiently translates into your company saving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which allow the maximum level of efficiency for online consulting and repair for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to access your computer system remotely without compromising system security.

Progent's powerful service reporting application maintains extensive documentation describing all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of support rendered to each Progent client by any Progent consultant. This database of issues and responses is stored as an easily exploitable support database that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find the best resolutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Albuquerque New Mexico or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's remote technical service engineers have credentials in an extensive set of disciplines. This broad scope of IT skills enables Progent's engineers to manage practically any problem likely to take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To support businesses with mixed-operating system environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based technical support services available from Progent to companies in Albuquerque include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide emergency remote help for resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Albuquerque New MexicoThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most complex problems associated with network infrastructure planning, integration, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to find solutions for even the most intractable problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few service firms make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can get immediate support for severe network issues that are impacting worker efficiency but are not within the scope of your ordinary IT support resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment using the latest on-line support technology to provide fast, secure, and economical analysis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized MS Windows Support
    MS Windows Support for Albuquerque New MexicoProgent's Microsoft-certified remote service experts offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of online PC desktop support such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier System Security Engineers
    CISSP Premier Network Security Specialists for Albuquerque New MexicoProgent's accredited CISM and CISSP network security consultants offer a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recover quickly after a serious penetration. Security consulting services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who don't have the budget to assemble and manage an in-house Call Center but who require quick access to an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced consultants.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your existing organization, identifying or modifying Call Center application software to meet the particular requirements of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle high-demand situations like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Albuquerque New Mexico quick communication with a large network service group with substantial background providing telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a crucial driver of business productivity, and Progent's aim is to fix rather than merely document technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group offers remote advanced engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Excel. For more on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the creative aspect of Mac computing by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Albuquerque New Mexico remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into crashes, proactive monitoring can head off stressful and expensive service crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a mix of platforms.

How Your Albuquerque New Mexico Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.

New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.

Onsite IT Consulting
Progent locations in New Mexico State

City Address Phone Link
Albuquerque 6300 Riverside Plaza Lane NW, Suite 100
Albuquerque, NM 87120
United States
(505) 814-6900 Albuquerque Network Support Services




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    Progent can provide a wide array of affordable remote and onsite support services to assist you to deploy, administer, and troubleshoot workstations and mobile devices powered by Windows, Apple macOS/OS X, iOS, Android, or Linux.

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    Progent's Cisco CCIE wireless infrastructure consultants can provide online or on-premises configuration and troubleshooting support to help you to plan, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless environment with your wired network and cloud-based resources to create a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to accommodate your specific office design, construction, and expected network traffic.

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    Progent offers several security packages intended to provide larger enterprises an objective and comprehensive security audit from a group of certified security engineers. All Progent's network security assessment bundles incorporate a suite of services including automated scans from within and from beyond your network security perimeter, professional analysis of captured data by accredited security engineers, production of a paper explaining the findings, plus an interactive concise executive summary and a detailed live outbrief for in-house network managers.

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    Progent offers affordable online access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication technologies and ASM file/volume manager.

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    Progent's Ekahau-certified Wi-Fi consultants can assist you to plan, deploy, optimize, manage and debug a Wi-Fi network adapted to your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal analysis.

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    Progent can help companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you avoid the common errors small companies make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progent can assist your organization to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, enhance security and compliance, and boost productivity by ensuring that operating systems and applications are always up to date, tracking product licenses, and monitoring resource usage patterns to help you make smart buying choices. When you are ready to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.

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    Progent's certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of any size to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.

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    Progent has been providing SharePoint support since the first SharePoint product was published more than two decades ago, and Progent has the scope of IT knowledge to help businesses of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 apps that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration environment; determine if an in-house, online or hybrid configuration is most sensible for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can help in specific tasks associated with your SharePoint 2013 migration.

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    Progent's Juniper-authorized NetScreen consultants can assist you to install and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper products, and repair network infrastructure problems in Juniper-only or mixed-vendor systems.

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