For small businesses located in Albuquerque New Mexico, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct costs because solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where fast repairs somehow end up as large invoices. Progent's penchant for solving technical issues efficiently translates into your business conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-tested processes which allow the maximum degree of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to communicate with your environment without compromising network security.
Progent's advanced technical support database system includes extensive records of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of all help delivered to every Progent client by any engineer. This database of issues and solutions is structured as a readily retrievable proprietary database that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists can determine the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Albuquerque New Mexico or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's online support engineers have credentials in an extensive array of technologies. This broad scope of capability allows Progent's consultants to tackle practically any problem that may take place in a small business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform networks, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to companies in Albuquerque include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology including network architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older applications to the latest Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges encountered in network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an excellent cost-effectiveness because their broad expertise allows them to resolve even the most complex problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few service firms make CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get timely help for serious network infrastructure issues that are lowering worker productivity but are outside the experience of your regular computer support providers. Progent's Cisco CCIE support experts can connect to your computer system using state-of-the-art remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover quickly following a serious penetration. Security solutions offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; installing firewalls; building safe mechanisms for remote and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies often request. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your Albuquerque New Mexico Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast access to an efficient Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your established one, selecting or customizing Call Center software products to handle the unique requirements of your business, or providing occasional online staff to work with your existing Help Desk Call Center resources during unusually busy situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your clients in Albuquerque New Mexico instant communication with an effective technical support group with substantial background providing phone support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a significant enabler of business performance, and Progent's policy is to resolve instead of just report network issues.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. To read more information about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac experts can nurture the artistic components of Macintosh environments by providing phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide help in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Albuquerque New Mexico remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By uncovering emerging problems before they cause crashes, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a mix of platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State