For small and midsize businesses located in Albuquerque New Mexico, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system issues quickly. This reduces immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you owe only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving technical issues efficiently results in your business spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that permit the maximum degree of efficiency for remote help and repair for small company information systems. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's remote service group to link to your company's network remotely without breaching corporate security.
Progent's proprietary technical support reporting application stores comprehensive records for the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services rendered to each Progent client by every consultant. This database of anomalies and repairs is structured as a readily exploitable proprietary database that permits Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's online service specialists are able to come up with optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Albuquerque New Mexico or to find out additional information about Progent's phone support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's online network support experts have credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to tackle practically any emergency likely to take place in a small business information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help businesses with mixed-OS environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services available from Progent to customers in Albuquerque include:
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Progent in addition can deliver a broad range of online PC desktop support such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk Call Center software to meet the particular demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk team to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals provides your workers in Albuquerque New Mexico quick contact with a dependable network service resource with extensive experience offering telephone-based consulting and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's policy is to fix instead of just report network problems.
Progent's Apple Mac professionals can promote the creative facets of Apple Mac environments by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Albuquerque New Mexico remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a combination of platforms.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
City | Address | Phone | Link |
Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |