For small companies located in Albuquerque New Mexico, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve most information system problems rapidly. This reduces immediate costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast repairs somehow end up as major invoices. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for small company information systems. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.
Progent's sophisticated technical support reporting system includes thorough histories describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to every Progent customer by every engineer. This history of anomalies and solutions is structured as a conveniently searchable internal database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Albuquerque New Mexico or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to manage almost any emergency likely to take place in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to customers with multi-platform environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support services available from Progent to clients in Albuquerque include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy management, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates an individual's technical skills at the expert level. CCIEs know how to handle even the most intractable challenges associated with network infrastructure planning, integration, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise permits them to fix the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone access to a CCIE so you can receive timely assistance for serious network problems that are lowering worker efficiency but are beyond the comfort zone of your ordinary network support resources. Progent's CCIE support experts can connect to your network via advanced remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN technology.
Certified Windows Support
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM and CISSP security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recover quickly following a serious penetration. Security solutions offered by Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; designing safe architectures for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Albuquerque New Mexico Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for small companies who don't have the money or time to create an internal Help Desk but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center application software to handle the particular demands of your business, or providing occasional online personnel to reinforce your internal Help Desk group during high-demand situations such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of experienced network consultants gives your clients in Albuquerque New Mexico fast assistance from an effective technical support resource with years of experience delivering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a significant driver of company productivity, and Progent's target is to resolve and not merely record technical problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read additional information on Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative facets of Apple Mac environments by providing remote help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Albuquerque New Mexico online network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your network support is proactive and automated. By detecting looming problems before they cause crashes, proactive monitoring can avoid stressful and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a mix of OS platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State