For small and midsize companies located in Albuquerque New Mexico, Progent provides support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve most information system problems quickly. This lowers immediate costs because solutions take up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where quick solutions manage to end up as major invoices. Progent's skill at dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for online engineering help and troubleshooting for small business computer networks. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to link to your company's network without breaching network security.
Progent's advanced customer support reporting system keeps detailed documentation describing the support that Progent's customers have received. Progent's team service personnel have access to the details of services delivered to each Progent client by every Progent consultant. This archive of issues and resolutions is structured as a readily exploitable internal database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' internal product engineers so Progent's online consulting experts are able to come up with optimal solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Albuquerque New Mexico or to learn more about Progent's phone support programs, contact Progent at
Online Technical Services Available from Progent
Progent's phone-based consulting experts have certified skills in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to tackle practically any emergency likely to take place in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Online support Offered by Progent to companies in Albuquerque include:
Progent's UNIX/Linux consultants can offer urgent online assistance for resolving anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Progent in addition can deliver a broad range of online desktop consulting and support services such as Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or providing temporary online staff to reinforce your existing Call Center team to handle demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your workers in Albuquerque New Mexico instant access to a large support group with extensive experience providing phone support and online repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's intent is to fix rather than simply annotate IT problems.
Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac environments by providing phone-based consulting support and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Albuquerque New Mexico online network and server monitoring services centered around MS Operations Manager network monitoring, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By exposing looming problems before they result in crashes, system monitoring can head off disruptive and costly service crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a combination of OS platforms.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
City | Address | Phone | Link |
Albuquerque | 6300 Riverside Plaza Lane NW, Suite 100 Albuquerque, NM 87120 United States |
(505) 814-6900 | Albuquerque Network Support Services |