For small and midsize companies located in Albuquerque New Mexico, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls require a smaller number of billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike many online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick repairs somehow turn into major invoices. Progent's penchant for disposing of problems quickly results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which ensure the maximum level of efficiency for online engineering help and repair for small company computer systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's computer system without breaching corporate security.
Progent's proprietary customer support reporting application includes extensive documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support delivered to each client by any Progent engineer. This database of problems and responses is organized as a readily exploitable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Albuquerque New Mexico or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's phone-based network support engineers possess advanced credentials in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to manage virtually any crisis that may take place in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.
To help customers with mixed-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to customers in Albuquerque include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad array of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs know how to handle the most complex challenges associated with network infrastructure design, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to solve the most intractable problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get immediate assistance for serious network problems that are impacting business productivity but are beyond the experience of your regular network support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment via state-of-the-art on-line support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-certified online service professionals offer computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up quickly following a serious penetration. Security support services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Albuquerque New Mexico Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who lack the resources to assemble and manage an internal Help Desk but who want quick access to an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk software products to meet the unique needs of your company, or providing occasional phone support personnel to reinforce your internal Call Center group to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your customers in Albuquerque New Mexico rapid communication with an efficient support resource with substantial background delivering phone support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company efficiency, and Progent's intent is to fix rather than merely report technical problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft applications such as CRM, Project, MS Word, and Office Excel. For more on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative elements of Macintosh environments by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Albuquerque New Mexico remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your IT maintenance is proactive and automated. By spotting emerging issues before they grow into crashes, remote monitoring can head off disruptive and expensive network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support a combination of operating systems.
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State