For small companies located in Albuquerque or anywhere in the state of New Mexico, Progent provides help for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support engineers offer excellent leverage because they have the real-world background and the advanced technology to solve the majority of information system issues quickly. This reduces immediate costs because solutions take up fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into big bills. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for online technical support and repair for small business IT systems. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's computer system remotely without breaching system security.
Progent's highly evolved service database system keeps detailed histories describing all service that Progent's clients have received. Progent's staff consultants have access to the specifics of all help provided to each customer by any Progent consultant. This database of trouble tickets and solutions is stored as a readily exploitable proprietary knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Albuquerque or anywhere in New Mexico or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based support engineers offer certified skills in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to address practically any crisis likely to take place in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-platform environments, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to small businesses in Albuquerque and throughout the state of New Mexico include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology including system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older applications to current Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn issues associated with network planning, integration, management, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience permits them to find solutions for the most difficult problems rapidly. In many cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes.
Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive timely assistance for severe network infrastructure issues that are crippling business productivity but are outside the comfort zone of your local computer service providers. Progent's CCIE support experts can interface to your network by means of state-of-the-art remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-certified online support experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to recover quickly after a serious breach. Security solutions available from Progent cover thorough security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk service options for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for smaller companies who don't have the money or time to create an in-house Call Center but who need fast response from a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless reinforcement of your current Call Center team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult network problems, or be ready in those circumstances when your other support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your established organization, identifying or customizing Help Desk Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support staff to work with your internal Call Center group during unusually busy scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology consultants provides your workers in Albuquerque or anywhere in the state of New Mexico fast assistance from a dependable technical support resource with substantial background offering phone consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a key driver of company success, and Progent's aim is to resolve rather than just document technical issues.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote professional engineering support and training in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft applications such as CRM, MS Project, Microsoft Word, and Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative elements of Macintosh computing by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals offer help in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your network maintenance is proactive rather than reactive. By anticipating looming issues before they result in network outages, proactive monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.