For small and midsize businesses located in Albuquerque or anywhere in New Mexico, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve most network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical remote service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions manage to end up as large bills. Progent's penchant for disposing of problems quickly results in your business saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes that allow the maximum degree of effectiveness for remote engineering help and repair for small business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's environment without compromising corporate security.
Progent's sophisticated customer support reporting system stores extensive records for all service that Progent's customers have received. Progent's staff service personnel have access to the records of all help rendered to each customer by any Progent consultant. This database of anomalies and fixes is structured as a conveniently accessible support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Albuquerque or anywhere in New Mexico or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's online consulting professionals offer advanced credentials in an extensive array of disciplines. This broad scope of IT skills enables Progent's consultants to address practically any crisis likely to crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To help businesses with multi-platform environments, Progent also provides access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to customers in Albuquerque and anywhere in the state of New Mexico include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. CCIEs know how to handle the most intractable issues surrounding network planning, installation, maintenance, security, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to resolve the most difficult problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get immediate assistance for serious network infrastructure issues that are crippling business efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of state-of-the-art on-line support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-certified online service engineers can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server development,
Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to clean up rapidly after a damaging breach. Security support services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Albuquerque Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center support programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for small businesses who lack the budget to create an in-house Help Desk but who want quick communication with a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless extension of your existing Call Center resources. Progent's Virtual Call Center can operate as an escalation option for complex technical problems, or be available in hectic circumstances when your other service providers are swamped.
Progent's Call Center consulting support can assist you in establishing an effective new Call Center or revamping your established one, identifying or enhancing Call Center software products to address the particular requirements of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team during high-demand scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network consultants provides your workers in Albuquerque or anywhere in the state of New Mexico instant contact with an effective network service group with extensive background providing telephone-based help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's intent is to fix instead of just record IT problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides phone-based advanced engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Office Excel. For more about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac environments by offering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio/video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Albuquerque, or anywhere in the state of New Mexico, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your network support is proactive and automated. By spotting emerging problems before they expand into network outages, remote monitoring can head off disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments based on multiple platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.