Fast and Affordable Online Technical Support for Albuquerque Information Networks
Immediate Phone Consulting for Albuquerque NetworksFor organizations in Albuquerque or anywhere in the state of New Mexico, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes somehow end up as major bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your company's network without compromising system security.

Progent's powerful customer support reporting system stores thorough documentation describing all support that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to every Progent customer by any Progent engineer. This database of anomalies and resolutions is structured as a readily exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional massive support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting experts can find the best solutions promptly.

Remote services offered by Progent to clients in Albuquerque and anywhere in the state of New Mexico include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk or improving your established one, selecting or customizing Call Center software to address the unique requirements of your business, or providing temporary online personnel to work with your internal Call Center team during unusually busy events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Albuquerque or anywhere in the state of New Mexico quick access to an efficient technical support group with years of background delivering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to company productivity, and Progent's goal is to fix and not merely track technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they result in crashes, system monitoring can minimize disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate a variety of OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Albuquerque or throughout the state of New Mexico, Progent's phone-based network support specialists are ready to provide effective and economical system support the moment your business needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Albuquerque office works with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected network crises or especially tough integration problems.

Details of Progent's Online Network Services for Albuquerque
Progent's online support, Internet-based repair, network security consulting, and network administration services offer offices in Albuquerque or anywhere in the state of New Mexico unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk support and network administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving service records allows more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.