Immediate Online Troubleshooting for Albuquerque Computer Systems
Fast Online Technical Support for Albuquerque NetworksFor businesses located in Albuquerque or anywhere in the state of New Mexico, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the advanced technology required to solve the majority of network issues rapidly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to interface to your environment remotely without violating system security.

Progent's powerful customer support database application maintains thorough histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help delivered to each client by every Progent engineer. This history of issues and responses is stored as a readily searchable support database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts can find optimal solutions promptly.

Online services provided by Progent to clients in Albuquerque and throughout the state of New Mexico include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Albuquerque or anywhere in the state of New Mexico immediate communication with a dependable network service resource with substantial background offering telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's policy is to fix and not merely annotate technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in key business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Albuquerque, or anywhere in the state of New Mexico, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By spotting possible trouble spots before they cause downtime, remote monitoring can minimize disruptive and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
How Your Albuquerque Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Albuquerque or throughout the state of New Mexico, Progent's phone-based computer support engineers are ready to provide expert and affordable system support the moment your business needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Albuquerque company relies on a regular independent support technician or employs an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or especially complex integration projects.

Details of Progent's Online Network Services for Albuquerque
Progent's phone support, remote repair, system security expertise, and network management services offer businesses in Albuquerque or throughout the state of New Mexico the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.