Immediate Remote Help for Albuquerque New Mexico IT Networks
Urgent Phone Support for Albuquerque SystemsFor companies located in Albuquerque New Mexico, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems quickly. Efficient support lowers direct costs because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies that permit the maximum degree of effectiveness for remote consulting and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.

Progent's powerful customer support database system stores thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of services provided to every Progent customer by every Progent consultant. This database of anomalies and repairs is stored as a conveniently searchable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' in-house product engineers so Progent's online service experts can determine optimal resolutions quickly.

Online services provided by Progent to businesses in Albuquerque New Mexico include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and give your password you are asked to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Albuquerque New Mexico rapid contact with a dependable technical support group with years of experience delivering phone help and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's policy is to fix rather than simply track network problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team can supply online advanced consulting expertise and training in key business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center2, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your environment so your network support is proactive and automated. By uncovering possible issues before they grow into crashes, remote monitoring can head off disruptive and expensive network crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support multiple operating systems.
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Albuquerque New Mexico, Progent's phone-based computer support engineers can deliver expert and affordable IT help the instant your business needs it. More than 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Albuquerque company deals with a local freelance support technician or employs a full time IT staff that can handle common computer problems, Progent's Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address sudden network crises or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Albuquerque New Mexico
Progent's remote technical help services enable your Albuquerque organization to realize the advantages of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Albuquerque New Mexico, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can resolve typical technical problems. However, serious problems sometimes spring up when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service specialists offer a convenient, quick, and economical solution to augment your regular resources and to pass on valuable information to increase your capability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly depend on independent freelance service providers. While freelance service people have less internal costs than larger service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without help during an IT crisis. As your network expands, network downtime and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such badly designed environments require careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle current business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of product options capable of accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of network support, performing a broad range of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to each client. The practice of detailing and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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