Fast and Affordable Online Technical Support for Albuquerque Information Networks
For organizations in Albuquerque or anywhere in the state of New Mexico, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes somehow end up as major bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your company's network without compromising system security.
Progent's powerful customer support reporting system stores thorough documentation describing all support that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to every Progent customer by any Progent engineer. This database of anomalies and resolutions is structured as a readily exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional massive support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting experts can find the best solutions promptly.
Remote services offered by Progent to clients in Albuquerque and anywhere in the state of New Mexico include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 design, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult challenges associated with network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and developing workarounds or locating program patches. CCIEs provide exceptional value because their depth of expertise enables them to find solutions for problems quickly. In common cases, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network via the latest remote support tools to perform fast, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's popular family of connectivity products. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your company to recover quickly after a damaging penetration. Security solutions available from Progent include: thorough information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk or improving your established one, selecting or customizing Call Center software to address the unique requirements of your business, or providing temporary online personnel to work with your internal Call Center team during unusually busy events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Albuquerque or anywhere in the state of New Mexico quick access to an efficient technical support group with years of background delivering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to company productivity, and Progent's goal is to fix and not merely track technical issues.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group offers online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they result in crashes, system monitoring can minimize disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate a variety of OS platforms.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Albuquerque or throughout the state of New Mexico, Progent's phone-based network support specialists are ready to provide effective and economical system support the moment your business needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Albuquerque office works with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected network crises or especially tough integration problems.
Details of Progent's Online Network Services for Albuquerque
Progent's online support, Internet-based repair, network security consulting, and network administration services offer offices in Albuquerque or anywhere in the state of New Mexico unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk support and network administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Albuquerque and is also ideal for customers in geographic areas of New Mexico that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone help and asks for no ongoing retainer for services provided during normal business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon MWS Application Development
By offering a full service centralized resource for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the special needs of your business.
- Advanced Online Connectivity Software
Protected remote access permits Progent's support professionals to observe precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise demand a costly onsite service call. Sophisticated online connectivity tools and expert engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, performing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving service records allows more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.