Fast and Affordable Online Support for Albuquerque New Mexico IT Networks
Immediate Remote Consulting for Albuquerque NetworksFor organizations located in Albuquerque New Mexico, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most information system problems rapidly. This reduces direct expenses since service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes manage to end up as major invoices. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that promote the maximum degree of efficiency for remote consulting and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your network remotely without breaching corporate security.

Progent's advanced customer support reporting system includes extensive histories describing the support that Progent's customers have been provided. Progent's team engineers have access to the history of all help provided to each Progent customer by any Progent consultant. This archive of trouble tickets and repairs is structured as an easily accessible internal database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available other extensive technical databases and allow priority access to vendors' internal support staff so Progent's online service experts can find the best solutions in the least time.

Remote support services available from Progent to customers in Albuquerque New Mexico include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid recovery of vital files, apps, images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be used as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or revamping your established organization, evaluating or customizing Call Center application software to handle the unique demands of your business, or adding temporary online personnel to work with your internal Call Center team to handle unusually busy events like software migrations, major upgrades, or installing new business software.

    Progent's Call Center team of experienced network consultants offers your clients in Albuquerque New Mexico fast assistance from a dependable network service group with substantial background delivering phone support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a major contributor to business productivity, and Progent's policy is to resolve instead of simply track technical problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Albuquerque New Mexico online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM for your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, automated monitoring can avoid disruptive and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a mix of platforms.
How Your Albuquerque Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Albuquerque New Mexico, Progent's online computer support specialists are ready to deliver professional and affordable system support the moment your company has to have it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Albuquerque company deals with a regular independent support technician or employs a full time organization that know how to handle common network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Albuquerque New Mexico
Progent's remote technical help services allow your Albuquerque company to enjoy the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Albuquerque New Mexico, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of network issues. However, major troubles sometimes strike when local resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's on-call support specialists give you a convenient, fast, and budget-friendly solution to supplement your regular help and to convey valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller organizations often rely on independent freelance service providers. Although independent consultants have less overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback help may require your company to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an IT architecture implemented on a modest budget. Without a strong framework, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly designed systems need proper assessment, intelligent strategic planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet vital business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses need advice and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Progent's Jabber consultants can provide online or on-premises support to assist organizations of all sizes to design, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth expertise for the products, technologies and services that make up creating a cohesive Jabber collaboration solution including Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration solution.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and fixing Microsoft SCOM solutions and offer companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to import and customize SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to remediate critical problems uncovered by SCOM 2012.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and on-premises expertise, software development, and debugging services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless information management system.

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    Progent can help your company to plan and execute a smooth migration from a Solaris-based information environment to a network based on MS Windows and suited for supporting Microsoft's popular office productivity products, business applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can show you how to preserve your data and minimize business disruption by designing an efficient transition plan that preserves your current investments in Solaris software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of current infrastructure, migration planning and testing, Microsoft Exchange migration expertise, data and application migration, and processor and storage transition and economization.

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    Progent's Cisco-Premier technology consultants provide professional PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat security, and secure access services. Extending from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and reliability for business environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progent's Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Cisco Unified Communications Manager (Unified CM), previously named CallManager, operates as the foundation of Cisco's collaboration platform. Unified CM and Unified CM Express provide a location-independent IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver effective and affordable online and on-premises expertise to assist businesses of any size to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting services that add optimum productivity. Progent's consultants can help with any aspect of Unified Communications Manager support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, creating UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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