Fast Remote Support for Albuquerque Computer Networks
Fast Remote Support for Albuquerque SystemsFor businesses in Albuquerque or anywhere in the state of New Mexico, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve most network issues quickly. This lowers direct costs since solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor repairs somehow turn into large bills. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven processes that ensure the maximum degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's environment remotely without breaching network security.

Progent's proven customer support reporting system includes thorough histories of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support rendered to each Progent client by every Progent consultant. This archive of anomalies and solutions is structured as an easily searchable support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical databases and allow priority response from vendors' in-house support staff so Progent's remote consulting experts are able to arrive at the best resolutions in the least time.

Remote technical support services available from Progent to customers in Albuquerque and throughout the state of New Mexico include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need fast response from a dependable Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your established Call Center team. Progent's Virtual Call Center can act as a an escalation alternative for the toughest technical issues, or be ready in those instances when your regular support engineers are too busy.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your workers in Albuquerque or anywhere in the state of New Mexico instant access to an effective network service resource with extensive experience offering phone support and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's intent is to fix instead of just track technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your computer support is proactive and automated. By detecting emerging issues before they expand into crashes, automated monitoring can ward off disruptive and costly network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate multiple platforms.
How Your Albuquerque Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based computer support specialists can deliver effective and affordable system support the instant your organization needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Albuquerque office relies on a local independent consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Albuquerque
Progent's online network troubleshooting services allow your Albuquerque company to experience the advantages of immediate, expert IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic value by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    With most companies in Albuquerque or anywhere in New Mexico, local network support providers, whether represented by independent consultants or a full-time maintenance staff, can deal with typical technical problems. However, major troubles can spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call service professionals give you a convenient, fast, and budget-friendly solution to supplement your local resources and to pass on useful information to increase your capability to resolve downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance service providers. While freelance service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of backup help may force your business to wait for assistance during an IT crisis. As your business grows, network downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to make sure your network is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Companies often begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. Such poorly designed environments require careful assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure able to provide the stable foundation to handle critical business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of IT service, executing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who utilize trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.