Immediate Remote Troubleshooting for Albuquerque Networks
For companies in Albuquerque or anywhere in the state of New Mexico, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to solve the majority of network issues quickly. This lowers direct costs since solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. Unlike typical remote service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's system without breaching network security.
Progent's proven technical support database application stores extensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to every Progent client by any consultant. This archive of problems and responses is stored as a conveniently accessible support database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Online support services offered by Progent to companies in Albuquerque and throughout the state of New Mexico include:
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most difficult issues surrounding network design, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent value since their deep experience enables them to resolve problems rapidly. In common instances, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of sophisticated remote troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless APs engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recover quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; installing firewalls; designing secure techniques for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad range of computer technologies including system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote help resolving problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Albuquerque Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with a dependable Call Center with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult computer system problems, or be available in overflow situations when your ordinary support engineers are swamped.
Progent's Call Center team of veteran network experts gives your workers in Albuquerque or anywhere in the state of New Mexico instant communication with an efficient network service group with extensive background providing phone help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a solid contributor to business performance, and Progent's aim is to fix instead of just track network issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing potential problems before they evolve into network outages, automated monitoring can ward off stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support multiple operating systems.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Albuquerque or throughout the state of New Mexico, Progent's online computer support specialists can deliver professional and affordable IT support whenever your company requires it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Albuquerque business works with a regular freelance consultant or employs a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to address unexpected network crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Companies in Albuquerque
Progent's online IT consulting services enable your Albuquerque company to have the advantages of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most organizations in Albuquerque or anywhere in New Mexico, local computer support providers, whether represented by freelance consultants or an internal maintenance staff, can resolve typical technical problems. On the other hand, major troubles sometimes spring up when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly way to supplement your regular help and to transfer useful knowledge to increase your ability to resolve downstream problems in-house.
- Less Dependence on Individual Service Providers
For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than big support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your company to go without help during an emergency. As your company expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your network is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Businesses often begin with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the business. These poorly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet vital business demands and ease downstream expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller businesses need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each consultant to every customer. The practice of detailing and archiving support records results in more effective support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.