Immediate Remote Troubleshooting for Albuquerque Networks
For companies in Albuquerque or anywhere in the state of New Mexico, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to solve the majority of network issues quickly. This lowers direct costs since solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. Unlike typical remote service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's system without breaching network security.
Progent's proven technical support database application stores extensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to every Progent client by any consultant. This archive of problems and responses is stored as a conveniently accessible support database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Online support services offered by Progent to companies in Albuquerque and throughout the state of New Mexico include:
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to assist your company to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most complex challenges surrounding network planning, integration, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your environment via sophisticated on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of networking products. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs deployment services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recover rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive network security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to cover a broad spectrum of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for organizations who lack the budget to build and maintain an internal Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with proficient phone assistance plus the ability to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless supplement to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult technical problems, or be available in overflow instances when your ordinary service providers are too busy.
Progent's Help Desk Call Center team of experienced network experts provides your clients in Albuquerque or anywhere in the state of New Mexico immediate contact with a dependable technical support group with years of experience providing phone consulting and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of company success, and Progent's intent is to resolve rather than merely document technical issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Albuquerque or anywhere in the state of New Mexico, Progent's online computer support specialists are ready to provide effective and economical system help the moment your business has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Albuquerque business deals with a local independent consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with sudden network crises or especially tough integration problems.
Features of Progent's Remote Computer Support for Albuquerque
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer businesses in Albuquerque or anywhere in the state of New Mexico the greatest leverage for your IT budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Albuquerque and is also ideal for customers in more remote regions of New Mexico that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for online help and imposes no periodic retainer for support services provided during normal business hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL 2016 Application Programming and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the special requirements of your company.
- Sophisticated Online Connectivity Software
Protected online connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require a costly personal service call. Effective remote access software and experienced engineers together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of network support, performing a broad range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.