Immediate Remote Technical Support for Albuquerque New Mexico Computer Systems
For organizations in Albuquerque New Mexico, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many remote service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs manage to turn into major bills. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to interface to your system without compromising system security.
Progent's powerful customer support database application keeps extensive histories for all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of support delivered to every customer by every Progent consultant. This history of anomalies and fixes is organized as a readily accessible internal database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other vast technical databases and allow priority response from manufacturers' internal product engineers so Progent's online consulting specialists are able to find the best solutions quickly.
Online services available from Progent to clients in Albuquerque New Mexico include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business migration support, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn issues associated with network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In common cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of sophisticated on-line troubleshooting technology to perform quick, secure, and affordable diagnosis and repair.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of connectivity products. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs engineering services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recover quickly following a damaging breach. Security solutions available from Progent cover thorough network security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert online support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies including system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Albuquerque Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of seasoned network consultants offers your computer users in Albuquerque New Mexico immediate access to a reliable network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's target is to resolve instead of simply report IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering support and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Albuquerque New Mexico online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they expand into network outages, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on multiple OS platforms.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Albuquerque New Mexico, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support the moment your business requires it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Albuquerque office works with a regular freelance consultant or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to address unexpected system crises or especially challenging integration problems.
Benefits of Progent's Network Help for Companies in Albuquerque New Mexico
Progent's remote support services allow your Albuquerque company to have the benefits of on-call, expert network support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site IT resources
With most companies in Albuquerque New Mexico, nearby network support providers, whether consisting of outside consultants or a full-time maintenance staff, can take care of the majority of network problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call service specialists give you an easy, quick, and budget-friendly way to supplement your local help and to convey valuable information to increase your ability to handle future problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller businesses often rely on individual freelance service providers. While freelance consultants have smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of reserve help may require your business to go without assistance during an emergency. As your network expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network is always available.
- Create a Solid Basis for Smooth Growth
Organizations often begin with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the business. Such badly designed environments need careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a system architecture able to deliver the stable foundation to handle current business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller organizations require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, refined support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.