Fast and Affordable Remote Troubleshooting for Albuquerque New Mexico Computer Systems
For businesses in Albuquerque New Mexico, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer exceptional value because they possess the real-world background and are equipped with the advanced technology required to solve most network problems quickly. Efficient support lowers immediate expenses because service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you receive. In contrast to many remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that allow the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to link to your environment remotely without compromising corporate security.
Progent's sophisticated technical support database system keeps extensive histories describing all support that Progent's clients have been provided. Progent's team consultants have access to the details of support provided to every client by any engineer. This database of problems and responses is structured as an easily searchable proprietary database that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up other massive technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the best solutions promptly.
Online support services provided by Progent to customers in Albuquerque New Mexico include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of technology support services such as Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a consultant's technical skills at the master level. CCIEs know how to handle the most difficult problems occurring in network infrastructure planning, installation, management, compliance, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise permits them to resolve problems quickly. In many cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your network via sophisticated remote support technology in order to perform quick, safe, and economical analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking appliances. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs engineering services, Cisco wireless controllers consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to take the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses to identify and quarantine breached servers and endpoints and protect undamaged resources from being compromised. If your Albuquerque system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Albuquerque company to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of IT security specialists have the broad range of knowledge required to rebuild all critical facets of a compromised network rapidly and with little loss of data. To learn more, see Progent's ransomware removal and business restoration experts.
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CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate rapidly following a damaging breach. Security services available from Progent cover in depth information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
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Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Major Linux platforms for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of in-depth management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
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Call Center Services
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk software to meet the particular needs of your company, or adding temporary phone support staff to work with your existing Help Desk Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your clients in Albuquerque New Mexico rapid contact with an effective network service resource with substantial background providing telephone-based help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business productivity, and Progent's goal is to solve instead of merely annotate IT issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Albuquerque New Mexico online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly network crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a combination of platforms.
How Your Albuquerque Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Albuquerque New Mexico, Progent's online computer support specialists are ready to provide expert and affordable IT support the moment your business needs it. More than two decades of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Albuquerque organization works with a regular independent support technician or maintains a full time organization that know how to handle the majority of network issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or especially complex integration problems.
Details of Progent's Online Network Services for Albuquerque New Mexico
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services offer businesses in Albuquerque New Mexico the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Albuquerque New Mexico and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for online support and asks for no monthly subscription fee for support services delivered during regular business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support for critical business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that address the special needs of your business.
- State of the Art Online Access Software
Secure remote access allows Progent's service experts to see precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require a costly onsite service call. Cutting-edge remote access software and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and automated system tracking.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for High System Availability
For organizations with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.