Immediate Remote Help for Albuquerque New Mexico Computer Networks
Immediate Remote Consulting for Albuquerque SystemsFor organizations located in Albuquerque New Mexico, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage because they have the practical background and have access to the sophisticated technology necessary to resolve most information system issues quickly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike many online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as substantial bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes that ensure the highest degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent's remote service group can link to your network remotely without breaching network security.

Progent's advanced service reporting system keeps detailed records for the service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of all help rendered to each Progent client by every Progent engineer. This archive of trouble tickets and solutions is stored as a quickly accessible internal database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at the most efficient resolutions promptly.

Online technical support services offered by Progent to companies in Albuquerque New Mexico include:

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid recovery of important files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your in-house IT support staff. User interaction with the Help Desk, delivery of support services, escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support staff, by Progent, or a mix of the two. Your business has complete flexibility to expand or shrink your part of support activity as needed. Progent provides startup deployment and provisioning of the professional services PSA software as well as documentation, testing and training. For more information about ProSight Shared Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services free up time for your IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your computer users in Albuquerque New Mexico fast assistance from an effective network service group with substantial experience offering phone help and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a significant driver of company success, and Progent's target is to resolve and not merely record technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional consulting expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as CRM, Project, Office Word, and Office Excel. To read additional information on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Albuquerque New Mexico online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM for your business so your computer support is proactive rather than reactive. By uncovering emerging issues before they cause downtime, remote monitoring can ward off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
How Your Albuquerque Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Albuquerque New Mexico, Progent's online network support engineers can provide expert and affordable IT help the instant your organization needs it. More than two decades of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Albuquerque business deals with a local independent consultant or employs an in-house IT staff that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Companies in Albuquerque New Mexico
Progent's online IT consulting services enable your Albuquerque organization to have the advantages of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Albuquerque New Mexico, nearby computer support providers, whether made up of outside consultants or an internal maintenance staff, can handle typical technical problems. On the other hand, serious problems might strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call service specialists offer an easy, fast, and economical solution to augment your regular help and to pass on useful information to improve your capability to handle downstream problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance consultants. While independent service people carry less internal costs than larger consulting companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for help during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such badly built systems need careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle vital business demands and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complicated maze of technology options available for accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to resell a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    • Consult Email Link Protection
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    Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.

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    ProSight Data Protection Services ECHO provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center is available for testing line-of-business applications, developing cost-effective migration procedures, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent customers who lack adequate internal resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical IT initiatives on schedule.

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    Progent's CISSP-certified network security experts can assist businesses of all sizes with any aspect of information system security. Progent can create cost-effective cybersecurity systems that protect a small business against advanced malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile users sharing IT resources spread across multiple physical sites and public and private clouds.

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    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises consulting services to help you to design, install, optimize and debug a modern backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.
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