Immediate Online Troubleshooting for Albuquerque Computer Systems
For businesses located in Albuquerque or anywhere in the state of New Mexico, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the advanced technology required to solve the majority of network issues rapidly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to interface to your environment remotely without violating system security.
Progent's powerful customer support database application maintains thorough histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help delivered to each client by every Progent engineer. This history of issues and responses is stored as a readily searchable support database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts can find optimal solutions promptly.
Online services provided by Progent to clients in Albuquerque and throughout the state of New Mexico include:
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. CCIEs can deal with even the most stubborn problems occurring in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of advanced remote troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security support services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Albuquerque Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Albuquerque or anywhere in the state of New Mexico immediate communication with a dependable network service resource with substantial background offering telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's policy is to fix and not merely annotate technical issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in key business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Albuquerque, or anywhere in the state of New Mexico, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By spotting possible trouble spots before they cause downtime, remote monitoring can minimize disruptive and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Albuquerque or throughout the state of New Mexico, Progent's phone-based computer support engineers are ready to provide expert and affordable system support the moment your business needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Albuquerque company relies on a regular independent support technician or employs an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or especially complex integration projects.
Details of Progent's Online Network Services for Albuquerque
Progent's phone support, remote repair, system security expertise, and network management services offer businesses in Albuquerque or throughout the state of New Mexico the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Albuquerque and is also ideal for customers in more remote areas of New Mexico that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers online support on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online support and asks for no ongoing subscription fee for support services delivered during regular business hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized professionals with experience in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services include technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting support in critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that fit the specific needs of your company.
- State of the Art Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise demand a costly personal service call. Effective online access tools and experienced engineers combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 expertise, Windows 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you owe only for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.