Fast and Affordable Online Troubleshooting for Albuquerque New Mexico Computer Systems
For organizations in Albuquerque New Mexico, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve the majority of network problems quickly. Efficient support reduces immediate costs since solutions require minimal billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick solutions somehow turn into major bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum degree of efficiency for online help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to communicate with your system remotely without compromising network security.
Progent's sophisticated customer support database system includes thorough documentation for the service that Progent's clients have been provided. Progent's team consultants have access to the history of services delivered to each client by every Progent consultant. This database of issues and solutions is organized as a conveniently retrievable support database that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive technical support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can arrive at optimal resolutions quickly.
Remote support provided by Progent to businesses in Albuquerque New Mexico include:
-
Authorized Windows Support
Progent's Microsoft-premier online service experts can provide computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support services including Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to assist you company to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and migration support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
-
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and validates a person's technical skills at the master level. Cisco-qualified CCIEs can deal with even the most challenging problems associated with network planning, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing workarounds or locating software updates. CCIEs provide excellent value since their depth of experience allows them to fix problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using the latest remote troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading family of connectivity appliances by providing services that include:
-
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up rapidly after a serious penetration. Security support services offered by Progent cover in depth data security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
-
Hybrid Cloud Integration

Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
-
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
-
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files, apps, images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or application glitches. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A broad selection of devices can be used for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth management reporting tools designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
-
Help Desk Support
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software to meet the unique needs of your corporation, or providing temporary online staff to work with your internal Help Desk group to handle demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network consultants gives your workers in Albuquerque New Mexico rapid access to an efficient network service group with years of experience delivering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a crucial contributor to business performance, and Progent's aim is to resolve rather than just report network problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Albuquerque New Mexico online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By uncovering possible issues before they result in crashes, remote monitoring can minimize stressful and costly network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a mix of OS platforms.
How Your Albuquerque Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Albuquerque New Mexico, Progent's phone-based network support engineers can deliver effective and economical system support whenever your organization needs it. More than 20 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Albuquerque company has a local independent support technician or maintains an in-house organization that can deal with the majority of computer problems, Progent's Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to address unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Online Computer Services for Albuquerque New Mexico
Progent's online support, Internet-based repair, system security expertise, and network administration services offer offices in Albuquerque New Mexico unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Albuquerque New Mexico and is also ideal for networks in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent offers online support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online help and asks for no monthly subscription fee for services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists with experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management and Application Development
Mac Consulting
Amazon MWS Programming
By providing a full service centralized source for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that align with the unique requirements of your company.
- State of the Art Online Connectivity Tools
Secure remote connectivity allows Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly onsite visit. Cutting-edge remote access tools and expert engineers together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.