Fast and Affordable Remote Help for Albuquerque New Mexico IT Networks
Fast Online Support for Albuquerque SystemsFor businesses located in Albuquerque New Mexico, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and are equipped with the advanced tools required to solve most network problems quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs somehow turn into large invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to access your company's system remotely without violating corporate security.

Progent's advanced technical support database application maintains comprehensive records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the details of services delivered to every customer by any Progent consultant. This history of trouble tickets and solutions is organized as a readily exploitable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional massive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's remote service specialists can come up with optimal solutions quickly.

Remote technical support services offered by Progent to businesses in Albuquerque New Mexico include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology experts gives your clients in Albuquerque New Mexico rapid assistance from a reliable technical support group with years of experience providing telephone-based support and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a solid driver of company efficiency, and Progent's intent is to solve and not merely track network problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group provides remote advanced engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Albuquerque New Mexico online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive service failures. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of platforms.
How Your Albuquerque Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Albuquerque New Mexico, Progent's online network support engineers are ready to provide effective and affordable IT support the instant your company has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Albuquerque company relies on a local freelance support technician or employs an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to resolve unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Albuquerque New Mexico
Progent's online network troubleshooting services enable your Albuquerque organization to have the advantages of timely, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Albuquerque New Mexico, nearby computer service providers, whether made up of outside consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems can strike when local resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support professionals provide a convenient, quick, and budget-friendly way to supplement your local resources and to transfer useful knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller offices commonly rely on independent freelance consultants. Although freelance service people carry less overhead than larger support companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may force your business to go without help during an IT crisis. As your company grows, system downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Businesses often begin with an information system implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the business. Such poorly built systems require careful analysis, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to deliver the stable foundation to handle current business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complex maze of technology options available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



An index of content::

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    Our compensation model is built on contribution, so similar to being an independent contractor, your earnings are directly driven by your work effort. Certain Progent support staff focus on quality of life and choose to consult at a more relaxed pace, using our self-determined schedule to pursue personal enthusiasms like hiking, motorcycle racing, snow boarding, fishing, vacations, or sharing free time with relatives and friends. Others use the chance to make big bucks via hard work and long days. Progent completely supports either side of the spectrum and any point in the middle.

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