Fast Remote Support for Albuquerque New Mexico IT Networks
Immediate Online Support for Albuquerque SystemsFor organizations in Albuquerque New Mexico, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve most information system problems quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast repairs manage to end up as big invoices. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and field-tested methodologies that allow the highest level of efficiency for remote help and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to interface to your company's network remotely without violating network security.

Progent's advanced service reporting system includes thorough histories describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of services provided to every Progent client by every consultant. This history of trouble tickets and responses is structured as a conveniently retrievable internal database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to arrive at optimal resolutions promptly.

Remote services offered by Progent to companies in Albuquerque New Mexico include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals offers your clients in Albuquerque New Mexico rapid access to a reliable network service resource with substantial experience providing telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a key driver of business productivity, and Progent's policy is to fix instead of just annotate network problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Albuquerque New Mexico remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of platforms.
How Your Albuquerque Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Albuquerque New Mexico, Progent's online network support engineers are ready to provide effective and affordable IT help the moment your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Albuquerque business has a local freelance support technician or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or particularly tough integration problems.

Details of Progent's Online Computer Services for Albuquerque New Mexico
Progent's phone support, remote troubleshooting, system security expertise, and system management services offer companies in Albuquerque New Mexico unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



An index of content::

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    Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progentís Microsoft and Cisco Certified network support experts. With Progent's economically priced network support packages, small businesses can choose a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer small company information systems world-class reliability, security, and productivity.

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    SMS Server Upgrade Consulting

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    Cisco has developed a full product line of routers including appliances built to deliver the security, performance, and availability demanded by customers from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.

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    Meraki Switchies Onsite Technical Support

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.

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    The Help Desk service delivery structure adopted by Progent offers small and midsize businesses an dependable option to dependence on freelance consultants by offering broad expertise shared by multiple support teams, optional 24x7 availability of urgent help, fast escalation to top-level engineers for solving even the most intractable problems, service consistency and dependability, prompt follow-up overseen by seasoned IT service administrators, a variety of convenient ways for initiating support tasks, plus excellent process transparency enabled by trouble ticket updates and accessible via a web-based portal.

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  • Les Kent has a 35-year track record of effective network integration, executive management, marketing, and operations. He has shown a talent for developing elegant information technology solutions while working as a system architect, application developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and global corporations.

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