Immediate Remote Technical Support for Albuquerque Information Networks
Immediate Phone Technical Support for Albuquerque SystemsFor companies in Albuquerque or anywhere in the state of New Mexico, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they have the practical experience and are equipped with the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick solutions manage to turn into major bills. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that allow the highest level of efficiency for online help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's system remotely without violating network security.

Progent's powerful technical support reporting system includes extensive documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the records of services delivered to every client by every Progent consultant. This database of problems and fixes is organized as a readily searchable support database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other extensive technical databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to find the best solutions quickly.

Online services offered by Progent to clients in Albuquerque and throughout the state of New Mexico include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the money or time to build and maintain an in-house Call Center but who want quick response from an efficient Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the toughest network problems, or be available in those situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of seasoned network experts provides your customers in Albuquerque or anywhere in the state of New Mexico fast communication with a large network service resource with extensive experience delivering phone consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a crucial enabler of business productivity, and Progent's aim is to fix instead of just report IT issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online professional consulting support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support a mix of platforms.
How Your Albuquerque Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based computer support specialists are ready to deliver effective and cost-effective IT help the instant your organization has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Albuquerque company has a local freelance support technician or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to deal with unexpected system crises or especially complex integration problems.

Advantages of Progent's Network Help for Organizations in Albuquerque
Progent's online IT consulting services enable your Albuquerque company to realize the advantages of timely, expert network support without the expense of maintaining an in-house IT organization. Your information system will derive added business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Albuquerque and throughout New Mexico, local computer support resources, whether consisting of outside consultants or a full-time IT staff, can solve typical technical issues. However, major troubles can occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service people. In these situations, Progent's online support specialists offer a convenient, quick, and economical solution to augment your regular resources and to convey useful information to increase your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. Although freelance service people carry less overhead than larger consulting organizations and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your business to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These badly designed systems require careful assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical education to navigate through an ever more complex maze of product alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, in the trenches of network service, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.