Fast and Affordable Remote Support for Albuquerque New Mexico Information Networks
For companies in Albuquerque New Mexico, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools required to solve most information system problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast fixes somehow end up as large tabs. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes that permit the maximum level of effectiveness for online help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to connect to your system without compromising system security.
Progent's sophisticated service database application includes comprehensive histories for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to each Progent client by any engineer. This database of issues and repairs is structured as an easily exploitable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online service specialists are able to determine the most efficient resolutions promptly.
Remote support provided by Progent to businesses in Albuquerque New Mexico include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can provide network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to deal with even the most difficult issues occurring in network infrastructure planning, integration, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience allows them to fix problems quickly. In typical instances, less seasoned consultants can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network via advanced remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling selection of infrastructure devices by providing services such as:
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or help you to clean up rapidly after a serious breach. Security consulting services available from Progent include: thorough information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; designing safe architectures for remote and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Progent can provide advanced online support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of information technologies such as system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk team of seasoned network professionals offers your customers in Albuquerque New Mexico instant assistance from a reliable network service group with years of background delivering phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a major enabler of company success, and Progent's target is to solve rather than merely record network issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Albuquerque New Mexico online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By detecting looming issues before they result in downtime, remote monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support multiple platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Albuquerque New Mexico, Progent's phone-based network support specialists are ready to provide professional and affordable IT help the instant your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Albuquerque company has a regular freelance consultant or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected system crises or especially tough integration problems.
Features of Progent's Online Network Services for Albuquerque New Mexico
Progent's phone help, remote repair, network security consulting, and network management services offer businesses in Albuquerque New Mexico the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your company world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Albuquerque New Mexico and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for phone service and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support for critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that meet the unique requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure remote access allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive personal visit. State-of-the-art remote connectivity tools and expert engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to every customer. The discipline of documenting and archiving support records allows more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.