Immediate Online Help for Albuquerque New Mexico Computer Networks
For companies located in Albuquerque New Mexico, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which permit the maximum degree of efficiency for online consulting and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your company's system remotely without compromising system security.
Progent's sophisticated technical support reporting application keeps comprehensive histories describing the service that Progent's customers have received. Progent's authorized consultants have access to the records of all help provided to each Progent client by any Progent consultant. This history of anomalies and responses is organized as a readily accessible proprietary database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's online consulting specialists can come up with the best solutions quickly.
Remote technical support services offered by Progent to clients in Albuquerque New Mexico include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support experts can deliver network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can deal with the most complex challenges occurring in network infrastructure design, installation, administration, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide exceptional value because their deep experience permits them to find solutions for problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of advanced on-line troubleshooting tools to provide efficient, secure, and affordable analysis and repair.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of connectivity devices by delivering services such as:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts offer a range of security solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security support services available from Progent include: thorough information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; securing your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a wide range of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help troubleshooting problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Albuquerque Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology consultants offers your workers in Albuquerque New Mexico instant contact with a reliable support group with extensive experience providing phone support and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's goal is to fix rather than merely track technical problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting support and training in special business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Albuquerque New Mexico online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in downtime, proactive monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Albuquerque New Mexico, Progent's phone-based network support specialists can provide effective and cost-effective system help whenever your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.
Even if your Albuquerque company works with a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with unexpected system crises or especially complex integration projects.
Details of Progent's Remote Computer Support for Albuquerque New Mexico
Progent's phone support, remote repair, system security consulting, and network administration services offer businesses in Albuquerque New Mexico the greatest leverage for your IT budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk call center services and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Albuquerque New Mexico and is also ideal for networks in more remote areas that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online service and requires no periodic retainer for services provided during normal working hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Management Support and Application Development
Apple Mac Consulting
Amazon MWS Programming and Debugging
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that fit the unique needs of your business.
- State of the Art Online Connectivity Tools
Protected online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require an expensive personal visit. Sophisticated online connectivity software and experienced engineers together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad variety of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.