Fast Online Support for Albuquerque Computer Systems
For companies in Albuquerque or anywhere in New Mexico, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike many online service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which promote the highest degree of effectiveness for remote technical support and repair for computer networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your company's system without breaching network security.
Progent's powerful technical support reporting system keeps thorough histories describing the service that Progent's clients have been provided. Progent's team service personnel have access to the history of all help rendered to each client by any Progent consultant. This archive of anomalies and responses is stored as an easily exploitable proprietary knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft open up other vast support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's remote service experts are able to determine optimal resolutions quickly.
Remote support services provided by Progent to companies in Albuquerque and anywhere in the state of New Mexico include:
Authorized Windows Support
Progent's Microsoft-premier online support engineers can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting services, Skype for Business migration consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help you company to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most challenging problems associated with network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional value since their broad experience allows them to fix problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using sophisticated on-line troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of networking products. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs deployment services, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover quickly after a damaging penetration. Security solutions available from Progent include: in depth information security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Albuquerque Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or improving your established one, selecting or enhancing Call Center software to handle the particular needs of your business, or adding occasional online staff to supplement your internal Help Desk Call Center group during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology consultants gives your workers in Albuquerque or anywhere in the state of New Mexico instant assistance from an effective network service resource with substantial background providing telephone-based support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a major driver of business productivity, and Progent's aim is to resolve and not just track IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts staff offers online professional consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Albuquerque, or anywhere in the state of New Mexico, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a combination of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Albuquerque or throughout the state of New Mexico, Progent's phone-based network support engineers are ready to provide professional and affordable IT support the moment your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Albuquerque company works with a local independent support technician or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to address sudden system emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Support for Albuquerque
Progent's phone support, remote troubleshooting, system security expertise, and system management services offer offices in Albuquerque or throughout the state of New Mexico unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Albuquerque and is also ideal for networks in geographic areas of New Mexico that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you pay only for the services you use. Progent has no minimum fee for phone help and requires no ongoing subscription fee for services provided during normal working hours. This keeps you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting support for specific application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that align with the special needs of your business.
- State of the Art Online Access Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require a costly personal service call. State-of-the-art remote connectivity tools and expert engineers together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained offices whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of IT support, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The discipline of documenting and archiving support records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.