Immediate Remote Support for Albuquerque New Mexico IT Networks
For companies located in Albuquerque New Mexico, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. Unlike many online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast fixes somehow end up as large tabs. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven processes that permit the highest degree of effectiveness for online engineering help and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your environment remotely without violating network security.
Progent's advanced service database application includes detailed records for the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance provided to every Progent customer by every consultant. This database of trouble tickets and responses is structured as a readily accessible support database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft open up other massive support databases and permit fast response from vendors' internal support staff so Progent's remote service specialists can come up with the best resolutions promptly.
Online support services provided by Progent to clients in Albuquerque New Mexico include:
Authorized Windows Support
Progent's Microsoft-premier remote service experts can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of technology support such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your company to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can handle even the most difficult issues encountered in network planning, integration, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to resolve problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your computer system by means of state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of connectivity devices. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can help you to identify and isolate breached devices and protect clean assets from being compromised. If your Albuquerque network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery experts can help your Albuquerque company to reconstruct a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of cybersecurity experts bring the wide range of skills required to reconstruct all vital facets of a compromised network quickly and with minimal data loss. To find out more, visit Progent's ransomware removal and business restoration experts.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against assaults or help your company to clean up rapidly following a serious breach. Security support services offered by Progent cover comprehensive information security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad range of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a device that only you have and that uses a different network channel. A wide selection of devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time reporting tools designed to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Albuquerque Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of experienced network experts provides your customers in Albuquerque New Mexico immediate contact with a dependable network service resource with years of experience offering telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's policy is to resolve and not merely annotate technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering support and training in specific application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To find out additional information about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Albuquerque New Mexico remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By spotting emerging issues before they grow into downtime, remote monitoring can head off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Albuquerque New Mexico, Progent's online network support engineers can provide effective and cost-effective system support whenever your organization requires it. Over 20 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Albuquerque organization deals with a local freelance consultant or employs an in-house organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to fix sudden network crises or especially tough integration projects.
Advantages of Progent's Network Help for Companies in Albuquerque New Mexico
Progent's remote technical help services allow your Albuquerque company to realize the benefits of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
For most businesses in Albuquerque New Mexico, nearby network service resources, whether consisting of independent consultants or a full-time IT staff, can take care of typical network issues. On the other hand, major troubles may strike when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online service professionals provide an easy, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your ability to deal with future issues locally.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on individual freelance service providers. While independent consultants have less internal costs than big support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your company grows, system unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system is always up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically start with an IT architecture implemented on a modest budget. Without a strong framework, band-aid fixes often get piled onto a weak foundation. As a company grows, stability and expandability problems can hinder the success of the organization. Such poorly designed environments need careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to deliver the solid foundation to meet current business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller companies require guidance and technical training to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each staff member to each client. The discipline of documenting and archiving support records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.