Immediate Remote Troubleshooting for Albuquerque Networks
Fast Online Technical Support for Albuquerque NetworksFor companies in Albuquerque or anywhere in the state of New Mexico, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to solve the majority of network issues quickly. This lowers direct costs since solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. Unlike typical remote service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's system without breaching network security.

Progent's proven technical support database application stores extensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to every Progent client by any consultant. This archive of problems and responses is stored as a conveniently accessible support database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Online support services offered by Progent to companies in Albuquerque and throughout the state of New Mexico include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with a dependable Call Center with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult computer system problems, or be available in overflow situations when your ordinary support engineers are swamped.

    Progent's Call Center team of veteran network experts gives your workers in Albuquerque or anywhere in the state of New Mexico instant communication with an efficient network service group with extensive background providing phone help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a solid contributor to business performance, and Progent's aim is to fix instead of just track network issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing potential problems before they evolve into network outages, automated monitoring can ward off stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support multiple operating systems.
How Your Albuquerque Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Albuquerque or throughout the state of New Mexico, Progent's online computer support specialists can deliver professional and affordable IT support whenever your company requires it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Albuquerque business works with a regular freelance consultant or employs a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to address unexpected network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Companies in Albuquerque
Progent's online IT consulting services enable your Albuquerque company to have the advantages of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Albuquerque or anywhere in New Mexico, local computer support providers, whether represented by freelance consultants or an internal maintenance staff, can resolve typical technical problems. On the other hand, major troubles sometimes spring up when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly way to supplement your regular help and to transfer useful knowledge to increase your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than big support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your company to go without help during an emergency. As your company expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the business. These poorly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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