Fast Remote Troubleshooting for Albuquerque New Mexico Networks
Fast Online Support for Albuquerque NetworksFor companies located in Albuquerque New Mexico, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses since service calls require minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick fixes manage to end up as major bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and proven methodologies which ensure the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's environment without violating system security.

Progent's proven technical support database application keeps thorough records of the service that Progent's clients have received. Progent's team consultants have access to the details of services delivered to every Progent client by every consultant. This archive of issues and repairs is organized as a readily retrievable proprietary database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' internal engineering staff so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Online technical services provided by Progent to companies in Albuquerque New Mexico include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and fast recovery of vital files/folders, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progents Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progents Help Desk sharing service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of experienced network consultants offers your clients in Albuquerque New Mexico immediate communication with an effective technical support group with years of experience providing phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a solid enabler of company success, and Progent's aim is to fix and not simply track network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers remote professional consulting expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Albuquerque New Mexico remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your business so that your network support is proactive and automated. By anticipating potential problems before they grow into full-scale emergencies, automated monitoring can head off stressful and expensive service failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on multiple OS platforms.
How Your Albuquerque Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Albuquerque New Mexico, Progent's phone-based computer support specialists can provide expert and economical IT support the instant your organization has to have it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Albuquerque business relies on a regular independent support technician or employs a full time organization that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to handle sudden system emergencies or especially complicated integration projects.

Details of Progent's Online Computer Support for Albuquerque New Mexico
Progent's online support, remote repair, system security expertise, and network administration services give offices in Albuquerque New Mexico unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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    Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and fixing Microsoft SCOM environments and can provide organizations of any size expert remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to industry best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to fix critical issues detected by Microsoft SCOM 2012.

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    Progent can provide the expertise of Microsoft-certified consultants as well as seasoned database application programmers, database administrators, project managers, Cisco-certified network architects, business continuity planning specialists, and data security consultants to assist you to evaluate the potential advantages of SQL Server 2012 for your organization, set up pilot systems at your site or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and safe network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

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    Progent offers nationwide remote help and troubleshooting services for businesses who operate Apple Mac OS X networks or whose information systems include a mix of Apple macOS and OS X with Microsoft technology. Progent's experts can provide Mac users a range of services including desktop assistance, upgrading to the current version of OS X from earlier versions of Apple macOS and Mac OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad integration and management, or moving to iCloud. Online technical support offers optimum leverage for your information technology dollar by protecting client productivity and limiting the time charged for network analysis and repair. Sophisticated online access tools and skilled service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and money by going to your location. In most of situations your network problems can be dealt with over the phone or via a mix of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISA and CISM certified security specialists to assist with the toughest network issues.

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    Microsoft Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single platform for financial management, inventory, operations control, capacity planning, procurement, sales and marketing, supply chain management, and business reporting. Progent's Dynamics 365 Business Central experts can help your organization to maintain your older Dynamics NAV environment or migrate smoothly to a cloud-based, local, or hybrid deployment.

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    Progent's consultants can assist your company to evaluate the benefits of Lync Server for your business and can assist you to plan and carry out an installation of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and improves the productivity of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can also assist you to perform a smooth upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server 2010 to enhance the team-computing capabilities of MS Office applications, and provide webinar training and ongoing technical support for Microsoft Lync and other Microsoft products.

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    Progent is a Microsoft Certified Partner with accredited competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client endorsement and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your business more complete solutions for your information network.

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    SQL Server 2008 delivers powerful, familiar tools to computer professionals as well as to information workers, reducing the difficulty of designing, deploying, managing, and using enterprise data and analytical programs on platforms ranging from handheld devices to enterprise data networks. The complexity and integration demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.

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    Progents Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Ciscos security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and provide the versatility to evolve with your changing business requirements. Progents Cisco-Certified network consultants support Ciscos complete line of hardware and software targeted at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can help you deploy Cisco products to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.

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    Progent's consultants can assist your company to evaluate the benefits of Microsoft Lync Server 2010 for your environment and can assist you to design and execute a deployment of Lync Server that unifies the control of Instant Messaging and Presence and improves the productivity of your in-house staff, at-home workers, and mobile workforce. Progent's consultant's can also help you to perform a smooth upgrade to Microsoft Lync Server from Office Communications Server or Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can use Microsoft Lync Server to improve the collaborative functions of MS Office programs, and provide online seminars and ongoing technical support for Lync Server and other Microsoft platforms.

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    With Cisco Catalyst switches for small and mid-size businesses, Cisco allows companies to gain all the benefits of bringing smart traffic control into their IT infrastructures. Cisco's Catalyst switch product line allows you to enable features to make your network infrastructure sufficiently robust to handle time-critical needs, scalable to support future growth, secure enough to protect restricted information, and capable of differentiating and managing all traffic to streamline network operations. Progent's CCIE certified engineers can show you how to pick out and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's certified security specialists can show you how to develop a strategic protection policy and set up Catalyst switches so they help enforce your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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    Progent's Microsoft-certified consultants offer remote or onsite support to assist businesses of all sizes to design, implement, manage, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier versions of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide occasional help for resolving especially challenging problems, or full project management services. Progent can also assist you to design Data Protection Manager into a comprehensive disaster recovery strategy.

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