Immediate Remote Technical Support for Albuquerque Computer Systems
Fast Online Consulting for Albuquerque NetworksFor companies in Albuquerque or anywhere in the state of New Mexico, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions accumulate minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow turn into large invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes which allow the maximum level of effectiveness for online technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your computer system remotely without breaching system security.

Progent's sophisticated service reporting application includes detailed records describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent customer by every engineer. This database of problems and responses is structured as a conveniently searchable support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at optimal solutions promptly.

Online technical services provided by Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of experienced information technology consultants offers your workers in Albuquerque or anywhere in the state of New Mexico instant assistance from an effective technical support group with substantial background delivering telephone-based consulting and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's intent is to resolve rather than simply track IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By anticipating potential issues before they evolve into downtime, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a combination of OS platforms.
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based network support engineers can deliver effective and cost-effective system help the instant your company requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Albuquerque office has a regular independent consultant or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Albuquerque
Progent's online IT consulting services enable your Albuquerque organization to enjoy the advantages of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in Albuquerque and throughout New Mexico, nearby network service providers, whether made up of outside consultants or an internal IT staff, can resolve the majority of network problems. However, serious problems sometimes strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service experts offer a convenient, fast, and budget-friendly way to augment your regular help and to convey useful information to improve your ability to handle future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While independent consultants carry smaller internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to go without help during an IT crisis. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses often start with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such badly designed environments require proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses require advice and technical education to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and improving productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical background, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Companies who work with familiar independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.