Fast Remote Support for Albuquerque New Mexico IT Networks
For organizations in Albuquerque New Mexico, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve most information system problems quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast repairs manage to end up as big invoices. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and field-tested methodologies that allow the highest level of efficiency for remote help and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to interface to your company's network remotely without violating network security.
Progent's advanced service reporting system includes thorough histories describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of services provided to every Progent client by every consultant. This history of trouble tickets and responses is structured as a conveniently retrievable internal database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to arrive at optimal resolutions promptly.
Remote services offered by Progent to companies in Albuquerque New Mexico include:
Authorized Windows Support
Progent's Microsoft-premier remote service professionals can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist your company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult problems occurring in network design, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs represent an exceptional value since their deep expertise enables them to find solutions for problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via the latest remote troubleshooting technology in order to perform efficient, secure, and affordable analysis and remediation.
New Mexico State Contact Information:
Progent offers consulting services and onsite technical support throughout New Mexico.
Progent locations in New Mexico State
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure appliances. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to recover rapidly after a damaging penetration. Security support services offered by Progent cover in depth information security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of information technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance troubleshooting anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Albuquerque Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals offers your clients in Albuquerque New Mexico rapid access to a reliable network service resource with substantial experience providing telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a key driver of business productivity, and Progent's policy is to fix instead of just annotate network problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Albuquerque New Mexico remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Albuquerque New Mexico, Progent's online network support engineers are ready to provide effective and affordable IT help the moment your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Albuquerque business has a local freelance support technician or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or particularly tough integration problems.
Details of Progent's Online Computer Services for Albuquerque New Mexico
Progent's phone support, remote troubleshooting, system security expertise, and system management services offer companies in Albuquerque New Mexico unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Albuquerque New Mexico and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for phone help and requires no periodic retainer for support services delivered during normal business hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support for critical application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
MS Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that address the unique needs of your company.
- Sophisticated Remote Access Tools
Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise require an expensive onsite service call. Sophisticated remote connectivity software and experienced engineers together allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.