Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were at one time among the most popular products for maintaining anytime-anywhere access to messaging, calendars, web applications, and other critical business information. Progent offers Alexandria, Virginia businesses support from BlackBerry-premier professionals who can help organizations to manage existing BlackBerry deployments or migrate smoothly to a current smartphone platform.
As the sophistication of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has become the norm for organizations regardless of size, effective deployment and maintenance of BlackBerry solutions has become increasingly challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small businesses often turn to outside consulting firms who specialize in BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the need for an in-house BlackBerry technology expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry products productively into their information system.
Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your business, customize wireless software, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered quickly and safely.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange Server, Domino, or Novell GroupWise users to send and receive messages that are encrypted during transit to provide optimum security. BES Server also streamlines a wide variety of crucial management jobs ranging from smartphone configuration and updates to wireless security and fault tolerance.
Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to perform basic tasks such as:
- Deploy and manage applications
- Plan device, application, and policy updates
- Upgrade BlackBerry device firmware remotely
- Control client configurations with BES Server's vast selection of policies
Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to perform important tasks not available with the less advanced BES Server Express. These tasks include:
- Set up and support BES Server's fault-tolerant infrastructure using VMware
- Install BlackBerry devices wirelessly
- Set custom management roles
- Monitor and report on the overall health of your BlackBerry solution
Professional BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are available online to provide prompt technical help to companies in the Alexandria region or throughout the state of Virginia. Progent's seasoned online technical support experts have helped IT organizations solve computer problems and cut support costs in every state in the United States and built a substantial base of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide remote help for a wide array of issues related to BlackBerry products such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can also help you to resolve a broad range of problems concerning synchronization, device detection, email reconciliation, web access, mobile connectivity, IM, PC software configuration, and Desktop Redirector.
As a leader in delivering countrywide online help for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs at a minimum and, by solving issues quickly, maximizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.
Progent's BlackBerry engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to select and implement sensible security configurations.
Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.
Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Call or Email Progent for Support from a BlackBerry-Certified Consultant
To get in touch with Progent about technical help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.