Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry ConsultantsBlackBerry mobile PDAs were once one of the most successful products for maintaining mobile access to email, scheduling, web applications, and other critical business data. Progent offers Alexandria, Virginia companies the expertise of BlackBerry-premier experts who can help companies to manage their BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the norm for companies of any size, effective deployment and support of RIM BlackBerry technology has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and corporate databases, small organizations frequently resort to outside consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an internal BlackBerry technology specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's efficient online support capabilities, provides small businesses an affordable solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist you with SQL Server 2019 integration consulting, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can track and support BlackBerry devices across your company, recommend security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Technical Expertise for BlackBerry Enterprise Server
RIM's high-end solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Domino, or Groupwise clients to send and receive messages that are encrypted during transit to ensure maximum data protection. BlackBerry BES Server also simplifies a wide variety of vital administrative jobs that span from smartphone setup and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-premier engineers can help you use BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control client settings with BES Server's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement key tasks not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant architecture using virtualization
  • Deploy BlackBerry devices wirelessly
  • Set specialized administration roles
  • Monitor and report on the health of your BlackBerry solution

Professional BlackBerry Consulting and Technical Support Available Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible online to provide expert assistance to companies in the Alexandria region or throughout Virginia. Progent's experienced online consulting team has helped IT organizations solve network problems and reduce IT service expenses in each state in the United States and established a substantial following of satisfied clients. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad array of issues associated with RIM BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned service professionals can also assist you to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging consistency, web access, wireless connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in providing nationwide remote consulting services for small company IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses at a minimum and, by dealing with problems promptly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, system design, installation planning and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and physical components meet your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, processors and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to run company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's Microsoft-certified professionals average over a decade of background delivering messaging support for customers ranging from small businesses to global corporations. Progent offers affordable support for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement off-site and wireless email connectivity. Progent's Microsoft Exchange support services can assist you in designing and executing a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2019. Progent provides integration help for Windows 10 and Windows 11 desktops running Outlook and can help you configure Outlook Web App for all major web browsers. For e-mail virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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    Progent's Technical Response Center offers national extended hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts provide after-hours telephone support and remote direct network connection to isolate and repair technical problems rapidly and economically. The scope of technical expertise available from Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult problems to appropriate specialists as required. For critical problems, the TRC endeavors to respond to your request for support in less than one hour.

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    Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade plan that minimizes network downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange 2003 help, repair, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.

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    Fortinet next-generation firewalls (NGFWs) are industry leaders in offering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to deploy your Fortinet security appliances to safeguard all your digital resources at the network perimeter, within the data center, at branch locations, and in the cloud.

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    Progent's Microsoft-certified relational database consultants can provide businesses of any size online DBA and programming services for leading database products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services available from Progent include installation and integration, database design and programming, management support, replication strategies, capacity planning, tuning, migration, information security, backup and recovery options, troubleshooting, and webinar training.

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    Progent's veteran team of network consultants and application experts have years of background delivering remote and on-premises assistance for businesses of any size who want to integrate Android phones and tablets into their information networks so that users can be productive while on the go. Progent offers the breadth of know-how to resolve technical problems that involve multiple manufacturers and that entail a combination of older and up-to-date information technology. Progent provides affordable online expertise to assist you with any facet of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to assist you to resolve especially challenging IT issues, or Progent can provide comprehensive project management services to ensure that you complete strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and operate Android phones and tablets efficiently.

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    Progent's Windows consulting experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and on-premises assessment and upgrade services for Windows 10 offered by Progent include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, automated provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and users, and ongoing consulting support.

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    Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your own storage hardware. Barracuda Backup protects critical company data produced locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to assist your business to plan, integrate, operate and repair a BDR system based on Barracuda technology.

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    Progent's certified Internet Security and Acceleration Server consulting experts have long experience developing Microsoft ISA Server-based security solutions for information systems with many sites, remote users, and mission-critical web applications. Progent's ISA Firewall consultants are available to help your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your information security needs without overly restricting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent can assist you to plan and carry out a smooth move from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both onsite and Azure assets.

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