Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were at one time among the most popular products for maintaining mobile access to messaging, scheduling, web applications, and other vital business information. Progent offers Alexandria, Virginia companies the services of BlackBerry-certified consultants who can help companies to maintain their BlackBerry environments or migrate smoothly to a current mobile platform.

As the sophistication of small company IT technology has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the standard for businesses of any size, effective deployment and maintenance of RIM BlackBerry technology has grown increasingly challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small organizations frequently turn to outside support firms who specialize in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small businesses to design, manage, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the requirement for an internal BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven online service delivery capabilities, provides small businesses an affordable alternative for integrating RIM BlackBerry products productively into their IT system.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, set up streamlined management utilities to enable you to track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize wireless software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
517-302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
667-771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
571-392-5565 Reston Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
240-454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
202-851-2383 Washington Network Support Services


Consulting and Technical Expertise for BlackBerry BES Server
RIM's advanced solution for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software allows Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted during transit to provide maximum data protection. BlackBerry BES Server also simplifies a broad selection of vital management tasks that span from smartphone setup and upgrades to mobile security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-premier consultants can assist you to use BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Manage client settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-premier consultants can also help your company to utilize BES Server to perform key procedures not supported by the less advanced BES Server Express. These procedures include:

  • Configure and manage BES Server's high-availability architecture based on VMware
  • Deploy BlackBerry devices wirelessly
  • Establish custom management roles
  • Monitor and analyze the overall health of your BlackBerry system

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network needs analysis, system architecture, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a wireless environment that fits within your IT budget and supports your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration model and hardware products match your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning options for software editions, server hardware and mass storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security specialists to run network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Qualified Expert
To contact Progent about professional assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Progent offers affordable remote assistance to help your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a resilient, secure and efficient network infrastructure that is best suited to your mode of computing. Progent also offers remote and on-premises training for individuals or groups to help manage and use your iOS devices in a safe, collaborative environment that optimizes the strategic value of your IT network.

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    Progent's Cisco-certified wireless experts can help businesses of any size to design, deploy, manage and troubleshoot Cisco Aironet wireless access point environments to provide the throughput, coverage, density, expandability, security and ease of management needed for transparent access between Wi-Fi and wired networks. Progent offers efficient remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet access points and Progent can assist you design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.

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  • System Center Operations Manager Setup and Support
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    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, optimizing and repairing Microsoft SCOM solutions and can provide organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to fix serious problems detected by SCOM 2012.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified management of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally manage IT ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progent provides support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.

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    Progent's Microsoft and Cisco certified Consultants provide three service programs to help medium-size and large companies create an efficient and productive internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the numerous high-quality Help Desk software packages available and determine which packages might be excessively expensive, lack key capabilities, or align poorly with your company's business goals. Progent also offers temporary staffing for organizations who need to augment their in-house Help Desk staff for occasional projects or to substitute for absent or indisposed workers.

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  • After Hours Windows Virtual Desktop for Apple Mac Integration
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    For companies that have a combination of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for running Windows-dependent applications on an Apple Mac: remote access to a physical Windows PC or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac enables you to connect a Mac to a networked Windows-powered computer to use Microsoft Windows programs and share network resources. Virtual PC for Mac simulates Microsoft Windows on a Mac system so that you are able to run Microsoft Windows software locally. Progent's Mac technology consultants can assist your business to maintain these products for using Windows programs on your Macs and can also help you to assess and configure other solutions for Microsoft Windows platform simulation.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the maximum degree of dependability and scalability and is also easy to transfer to another host. ProSight Virtual Hosting options are based on mature virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

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    Progent offers special network security service bundles designed to deliver larger institutions an independent and comprehensive network security assessment from a group of premier security engineers. All Progent's security evaluation packages feature a suite of services like network scans from within and from outside the network security perimeter, professional analysis of results by accredited security consultants, production of a paper documenting the findings, plus an interactive high-level executive outbrief and an in-depth live review for internal network administrators.

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  • System Center MOM Engineers
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    Small to mid-sized businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco certified network support experts. With Progent's affordably priced IT service programs, mid-size businesses can select a simple co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer small and midsize business information systems enterprise-class availability, security and productivity.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to design, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco devices for centralized management.

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