Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were once among the most popular solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other vital business data. Progent can provide Alexandria, Virginia businesses the expertise of BlackBerry-certified professionals who can assist businesses to manage existing BlackBerry environments or migrate smoothly to a modern mobile solution.
As the complexity of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the standard for businesses of any size, effective integration and maintenance of BlackBerry solutions has become increasingly difficult. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations frequently turn to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry-based environments affordably and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient remote support model, provides small companies an economical solution for incorporating BlackBerry technology productively into their information network.
Progent's engineers can assist your business with SQL Server 2019 development support, SQL Server 2016 migration and management support, and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile applications, and make sure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and thoroughly.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
| City | Address | Phone | Link |
| Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
| Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
| Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
| Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
| Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |
Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Exchange, Domino, or Groupwise users to send and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a wide variety of critical administrative tasks ranging from BlackBerry configuration and updates to wireless security and fault tolerance.

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry BES Server to do routine jobs like:
Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry BES Server to perform important tasks not available with the entry-level BlackBerry BES Server Express. These procedures include:
Progent's Remote BlackBerry-premier Support is Fast and Economical
For companies in Alexandria, Virginia who need quick and affordable access to an authorized RIM BlackBerry consultant, Progent delivers effective online help from a veteran network support staff who have provided network solutions to companies in every state in the United States. (See Progent's client testimonials.)
Online consulting services avoids travel expense and enables specialists to fix technical issues quickly, allowing you to reduce wasted productivity. Progent's BlackBerry specialists have earned certifications in all BlackBerry technologies and offer expert support in areas including fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition help you to troubleshoot a wide range of problems associated with synchronization, handset recognition, messaging consistency, web access, mobile connectivity, IM, workstation software configuration, and Desktop Redirector.
As a top innovator in delivering countrywide remote support for small company networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs low and, by dealing with issues promptly, maximizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, implementing over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.
Progent's BlackBerry engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to define and install sensible security options.
Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the MDS and IM, implement access control lists, manage Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.
Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Contact Progent to Get Support from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about professional support for BlackBerry wireless solutions, call