Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time among the most popular products for maintaining anytime-anywhere access to messaging, calendars, web applications, and other critical business information. Progent offers Alexandria, Virginia businesses support from BlackBerry-premier professionals who can help organizations to manage existing BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the sophistication of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has become the norm for organizations regardless of size, effective deployment and maintenance of BlackBerry solutions has become increasingly challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small businesses often turn to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, eliminating the need for an in-house BlackBerry technology expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry products productively into their information system.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your business, customize wireless software, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered quickly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
(202) 851-2383 Washington Network Support Services


Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange Server, Domino, or Novell GroupWise users to send and receive messages that are encrypted during transit to provide optimum security. BES Server also streamlines a wide variety of crucial management jobs ranging from smartphone configuration and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control client configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to perform important tasks not available with the less advanced BES Server Express. These tasks include:

  • Set up and support BES Server's fault-tolerant infrastructure using VMware
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Monitor and report on the overall health of your BlackBerry solution

Professional BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are available online to provide prompt technical help to companies in the Alexandria region or throughout the state of Virginia. Progent's seasoned online technical support experts have helped IT organizations solve computer problems and cut support costs in every state in the United States and built a substantial base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote help for a wide array of issues related to BlackBerry products such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can also help you to resolve a broad range of problems concerning synchronization, device detection, email reconciliation, web access, mobile connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering countrywide online help for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs at a minimum and, by solving issues quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
To get in touch with Progent about technical help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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    If you are an information technology consultant with technical support expertise, teaming with Progent and working for Progent's customers will expand your skills through collaboration with our team of mutually supportive, world-class consultants. Progent's focus on offering network expertise and computer support to small businesses will give you the opportunity to consult in depth with business leaders and add significantly to the growth of dynamic organizations. Also, Our virtual office environment offers state-of-the-art technology for off-site support and wireless connectivity to help you to deliver fast fixes when you troubleshoot mission-critical issues.

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    Progent offers cost-effective remote and onsite support to help companies to migrate any portion of their core network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of designing, integrating, managing, and accessing company information and database programs in environments ranging from mobile devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and wide knowledge in designing and building information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Mid-size businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

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    For enterprise project management assistance, Progent can provide the services of veteran information technology experts with decades of experience in IT management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to help enterprise customers adhere to best practices to make sure major projects are successfully completed on time and within budget.

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  • Microsoft Exchange 2007 Engineers
    Microsoft Exchange 2007 Professional

    Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your move rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Exchange Server 2007 that are best aligned to your business needs.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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  • 24-7 Expert Microsoft Certified SMS Upgrade Support Services
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    Progentís certified consultants offer small and mid-size businesses world-class consulting support for SMS Server 2003 and Configuration Manager, Microsoft's solutions for change and configuration automation. Configuration Manager is Microsoft's new name for the update management solution previously called Systems Management Server. Configuration Manager 2007 provides a range of new features to SMS Server such as full automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progentís certified engineers can show you how to use SMS or System Center Configuration Manager effectively for streamlined operating system and application software installation, security patch administration, software metering, and licensing reconciliation. Progent's engineers can also help your company to move smoothly from SMS Server 2003 to Configuration Manager 2007.

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  • Specialist Windows Applications on macOS
    Configuration Windows Applications on macOS

    For businesses that have a mix of Apple Mac and Microsoft Windows computers, there exist two basic solutions for using Windows-dependent software on a Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to attach a Mac to a networked Windows-based PC to run Windows programs and access system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac computer so you are able to run Windows software locally. Progent's macOS and Mac OS X technology support experts can assist you to maintain these products for using Windows programs on your Macs and can in addition assist your business to assess and install third-party solutions for Microsoft Windows PC emulation.


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