Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were once among the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other critical business data. Progent offers Alexandria, Virginia businesses support from BlackBerry-premier experts who can help companies to manage their BlackBerry environments or transition efficiently to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for organizations of any size, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small organizations often resort to outside support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can assist small organizations to design, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the need for an in-house BlackBerry solutions expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote support model, gives small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their business information network.

Progent's consultants can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to help you track and control BlackBerry devices throughout your business, recommend security policies that are right for your company, customize wireless applications, and ensure that your network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry smartphones, offering a single solution for controlling critical jobs like smartphone deployment, updates, and retirement and also providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Groupwise, or Domino email servers and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry BES Server provides a variety of security options starting with automatic data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of security to meet the specific needs of your company's environment. Progent's BlackBerry authorized engineers can help you to select powerful security functions and enable them wirelessly. Samples of these wirelessly selectable security features include:

  • Disable a smartphone
  • Wipe data from a missing smartphone
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also offers versatility in selecting how to prevent mobile users from loading or running unsecure or prohibited applications. Progent can help you to select blocking techniques such as:

  • Specify precisely what programs are allowed on the device
  • Prevent external programs from using persistent memory on the device
  • Select what resources external software can access on the BlackBerry smartphone
  • Restrict the types of access third-party software running on the device can initialize
  • Prevent all external software from being loaded or executed on the BlackBerry smartphone

Professional RIM BlackBerry Technical Support Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide expert technical help to companies in the Alexandria region or throughout Virginia. Progent's seasoned remote technical support experts have helped businesses solve network problems and reduce support costs in each state in the United States and established a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote help for a wide array of technologies related to BlackBerry software and devices such as wireless synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can in addition assist you to troubleshoot a broad range of issues concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online help for small company IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs low and, by solving problems promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network needs analysis, solution architecture, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help you to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning options for software editions, processors and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
In order to get in touch with Progent about consulting help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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