Consulting Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were once among the most popular solutions for achieving location-independent connectivity to messaging, scheduling, web applications, and other vital business information. Progent can provide Alexandria, Virginia businesses the expertise of BlackBerry-premier consultants who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the complexity of small company networks has increased, and as the need for world-class security, dependability, and recoverability has grown to be the norm for businesses of any size, effective integration and support of RIM BlackBerry technology has become more challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations frequently resort to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the requirement for an in-house BlackBerry technology specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, combined with Progent's proven online service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry products productively into their IT network.

Progent's engineers can help your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management support, and Microsoft Exchange setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you monitor and control BlackBerry devices across your business, recommend security policies that make sense for your business, customize wireless software, and ensure that your network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software enables Exchange, Lotus Domino, or Groupwise clients to send and receive messages that stay encrypted in transit to ensure optimum data protection. BES Server also streamlines a broad selection of crucial administrative jobs that span from smartphone deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Configuration Help

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage client configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier consultants can also help your company to utilize BlackBerry Enterprise Server to implement important tasks not supported by the less advanced BES Server Express. These tasks include:

  • Set up and manage BES Server's high-availability infrastructure using VMware
  • Install BlackBerry devices wirelessly
  • Set specialized management roles
  • Automatically track and analyze the health of your solution

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and delete BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs assessment, system design, installation planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration model and equipment meet your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software versions, processors and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can help you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to run network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to contact Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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    If your business does not need immediate online support but expects to need technical services with your information system in the near future, you can conserve time and money and ensure that the right expertise will be available when you require it by getting in touch with a Progent sales specialist and registering as a customer. For more information, call 800-993-9400 or email information@progent.com.

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    If you are a network consultant with system support experience, joining Progent and helping Progent's clients will enhance your skills via collaboration with our team of mutually supportive, world-class consulting experts. Progent's commitment to providing IT consulting and technical support to small and midsize companies will give you the opportunity to work closely with business leaders and add significantly to the growth of dynamic organizations. In addition, Progent's virtual office environment offers the most advanced tools for remote service and wireless access to allow you to come up with fast fixes when you take on business-critical issues.

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    Progent offers affordable online and on-premises support to help organizations to move all or part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable access to Google's state-of-the-art machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security.

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    Progent's Microsoft-certified Windows Server 2000 consultants offer computer help and IT consulting services for the complete family of .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, optimization, and support offerings include network planning, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's service specialists in Apple OS X and Windows technology can show you how to combine Mac and Windows computers into seamless networks with full sharing and workgroup support. Allowing productive co-existence among a mix of servers and desktops powered by Mac OS and Windows calls for extensive knowledge of and experience with Mac and Microsoft technology. Progent's background in Windows and Apple consulting makes it possible to offer expert assistance to businesses that depend on these technologies to maintain their competitive advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads with your Windows network.

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    Progent's remote connectivity and smartphone synchronization specialists can assist you to design and configure connectivity solutions for off-site desktops, notebooks, and smartphones so they integrate seamlessly with your IT network, allowing your business to optimize the efficiency of your off-site workforce.

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    Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or on-premises services to help you to plan, install, optimize and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.

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    Progent offers several security service bundles intended to deliver larger corporations an independent and comprehensive security audit from a group of premier security engineers. All Progent's network security assessment bundles feature a collection of procedures like network scans from inside and from beyond your network firewall, professional interpretation of captured data by certified security engineers, creation of a paper documenting the results, plus an interactive concise executive outbrief and a detailed interactive review for internal IT administrators.

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    Progent's ransomware experts can help your business to assess your ransomware defenses, monitor and protect your network, help with settlement negotiations with a threat actor, and restore a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Microsoft Windows Server Update Services enables network administrators to install and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support staff can completely and easily manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, configuring user's computers, defining the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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    Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or Microsoft 365 and streamlines management via integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications consultants offer online and onsite support services to help you to maintain and repair your existing Lync Server 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business upgrade.

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    Progent's Microsoft certified professionals can offer small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the rapid creation of enterprise-class business applications that offer your company a competitive edge. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.

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    Progent's Cisco certified network infrastructure consultants have extensive background assisting ISPs to architect, deploy, manage, tune, and troubleshoot high-availability, extensible connectivity solutions suitable for public networks.

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    Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are crucial to preserving the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have advanced so far that businesses of any size can afford a level of protection that was once limited to large enterprises. Progent can provide a variety RMM solutions delivered as economical services designed to assist your company to identify and fix a most IT network issues before they can disrupt productivity.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that includes AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).

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    Progent offers customers access to consultants who have been awarded some of the IT industry's most prized credentials. Progent thinks that clients deserve to be sure that their IT service professionals have accredited training as well as extensive real-world field experience so that Progent's customers can use Progent's support with confidence. In many cases, vendor credentials such as the CCIE brings privileges for substantially better vendor support than is offered to uncertified consultants, allowing Progent to offer clients a higher class of computer support. In other cases, recognized certifications such as CISA or ISSAP for IT security can aid corporate clients to demonstrate compliance with regulatory requirements by using the services of accredited IT professionals.

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    Progent's certified wireless experts can help businesses of any size to design, implement, manage and repair Cisco Aironet wireless access point solutions to achieve the throughput, range, capacity, expandability, security and ease of management needed for transparent connectivity between wireless and wired network infrastructure. Progent offers affordable remote and on-premises support for end-of-life and current 802.11ac Aironet APs and Progent can help you design and maintain wireless solutions that include indoor and outdoor Aironet access points.

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