Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular products for maintaining anytime-anywhere access to email, calendars, web-based programs, and other vital business data. Progent can provide Alexandria, Virginia companies the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the complexity of small company networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for companies of all sizes, successful deployment and support of BlackBerry technology has grown increasingly difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses often resort to external consulting firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the need for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's efficient remote service delivery model, provides small businesses an economical solution for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and support BlackBerry devices throughout your company, define security policies that are right for your company, customize mobile applications, and make sure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry smartphones, offering a single platform for handling critical jobs like device installation, updates, and retirement and also providing a strong foundation for security and high availability. BlackBerry BES Server supports seamless integration between Exchange, Novell GroupWise, or Domino email servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Integration Help

BlackBerry BES Server features a wealth of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great flexibility in adjusting levels of protection to match the specific requirements of your mobile environment. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a smartphone
  • Erase data from a missing device
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry Enterprise Server also offers flexibility in selecting how to keep mobile users from installing or executing unsecure or unauthorized applications. Progent can assist you to choose blocking techniques like:

  • Specify exactly what programs are allowed on the device
  • Block third-party software from allocating persistent memory on the device
  • Select what functions external programs can use on the device
  • Limit the types of access external software running on the smartphone can establish
  • Prevent all external software from being installed or run on the device

Professional BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's authorized BlackBerry engineers are available remotely to provide prompt technical help to businesses in the Alexandria region or anywhere in Virginia. Progent's experienced remote technical support experts have helped businesses resolve computer problems and cut support costs in every state in the U.S. and built a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a broad selection of technologies related to RIM BlackBerry software and devices such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can in addition assist you to resolve a broad array of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, PC application installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small office networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs low and, by resolving problems quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.

Contact Progent for Support from a BlackBerry-Certified Professional
To get in touch with Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    VMware vCloud Director vCD Consultancy

    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create custom line-of-business programs and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you design reports that allow you to track your business more thoroughly, turning raw data into useful insights into your business.

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    Dynamics GP 2010 financial software is a full-featured business management and analytics solution that unifies information and operations across your company, communicates easily with other applications, and connects employees, clients and vendors regardless of time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can show you how to install and manage a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full potential of Dynamics GP 2010.

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    Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices.

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    Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent offers world-class knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery.

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  • Windows Server 2016 PowerShell Specialists Windows Server 2016 Failover Clusters IT Consultant
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    MCSE Expert Certified Online Troubleshooting Windows Server 2019 and SCVMM

    Progent's certified Windows Server 2019 experts can help your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.

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