Alexandria, Virginia Microsoft and Cisco Premier Certified Consulting Firm

Support Delivery Alternatives for Alexandria, Virginia Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Model ensures fast support, thorough activity documentation, consistent follow-through, and tight expense monitoring across an array of network support delivery options that include remote troubleshooting, on-premises help, and top-tier consulting.

• Online Service
  Progent's Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and repair network problems without the cost or time loss of in-person support visits. The background of Progent's IT consultants allows them to resolve most network issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's remote network support expertise.

• On-site Service
  Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to give small businesses the best of both worlds: on-premises support professionals when you require them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for on-site support calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's onsite computer support.

• Phone Support
  Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues. To learn more, visit Help Desk Services.

• Co-managed Help Desk Services
  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

• Consulting Services
  Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical products and technologies including Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero threat assessment products, network security engineering, high availability network design, server virtualization strategies, plus configuration, customization and support for business software including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects including office relocations and massive system migrations, extended projects like customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software programming and administration services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like disaster recovery and virus cleanup.

• Network Infrastructure Support Services for an At-Home Workforce
  Progent can assist small and medium-size companies to plan, implement and troubleshoot the infrastructure needed to support remote workers. Areas of network infrastructure where Progent's experts offer guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. For information about Progent's infrastructure expertise for teleworkers, refer to infrastructure support services for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is also simple for clients to migrate to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network administration while getting world-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Services
  Progent offers advanced online support services to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Alexandria, Virginia Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise network support enable small businesses to sidestep the pitfalls associated with excessive reliance on small support organizations or freelance engineers.

Teaming with Progent enables your business to:

• Avoid Over Reliance on Individual Consultants
  For IT services, smaller businesses often depend excessively on independent consultants. Although individual support providers have lower overhead than more substantial support firms and can afford to bill nominally lower fees, individuals are frequently stretched to far to react quickly to critical problems. If an independent consultant is occupied with another customer, ill, on travelling, or in class, the lack of replacement personnel may force your business to go without help in case of an emergency. The more your company expands, system unavailability or difficulties with critical programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to depend on for advice requires them to train in place while your business ends up with the costs for their ongoing training.

• Have Access to Expertise in Advanced Network Solutions
  The majority of smaller service organizations or freelance engineers specializing in small business IT consulting may excel at providing routine fixes but don't have the experience to deal cost-effectively with complex IT configurations with mixed platforms, many sites, Voice over IP implementations, remote workers, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large team of experts can benefit your business because enterprise environments are inherently complicated, support issues require in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and protection requires industry-proven leading practices.

• Build a Firm Basis for Seamless Growth
  Small companies often begin with a network implemented on a tight budget. Lacking a solid basis, a sequence of ad hoc fixes commonly get piled onto of a weak structure. As a business grows, reliability and scalability problems can hinder the productivity of the organization. Such networks need thorough assessment, intelligent business analysis, and broad-based expertise to migrate to an IT environment that can act as the reliable basis to meet current business requirements and ease downstream expansion.

• Work with Solution Providers, Not Product Vendors
  Smaller businesses require guidance and insight to navigate through an ever more complex maze of technology options available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting support services with the genuine needs of clients. Combining network support and product selling can result in a situation where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Alexandria, Virginia company wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).