Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Affordable Computer Support from Microsoft Qualified Experts for Companies in Alexandria, VA
By delivering professional know-how when you need it, providing specialized knowledge for critical applications, offering high-value services like virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the business value of your It network and cut service costs. Progent appreciates that information system protection, dependability, and efficiency are just as critical to small businesses as to large corporations but that small companies lack the economy of scale to spend aggressively in information networks and internal support groups. Progent's basic value proposition is that no network support firm can equal Progent's capability to provide the IT support expertise your business requires whenever you require it and at a cost you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house network service staff. Co-sourcing can save money and help meet schedules for big projects like application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to plan and implement your cloud computing strategy.
Key Practice Areas Serviced by Progent for Companies in Alexandria, Virginia
Progent's national group of industry certified support professionals provides help for virtually all facets of network systems found in businesses of any size. Technologies supported by Progent in and around Alexandria include:
Support Delivery Options Available for Alexandria, Virginia Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering IT support is built on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes fast response, thorough service documentation, dependable follow-through, and strict cost monitoring across an array of IT support delivery options that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the cost or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online network support expertise.
- On-site Support
Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support experts to give small businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Services are intended for all businesses who require fast and dependable support from an online Helpdesk with efficient phone support, online repair tools, and sufficient technical depth for full problem escalation. Because smaller businesses usually are constrained by limited IT funds and can spare scant management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtual server strategies, plus configuration, customization and support for business applications including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including site relocations and major system migrations, extended projects like business reporting application development and customization, database software development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can save you the cost of building and managing the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are consistently backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of dependability and scalability but that is also simple for customers to transfer to another support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the mixed- OS and non- standardized environments common with small businesses, and retains control of the software licenses in the client's hands so that moving to a new virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote consulting support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Alexandria, Virginia Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network support enable small companies to avoid the pitfalls associated with over reliance on small support organizations or independent consultants.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT services, smaller companies sometimes rely excessively on independent consultants. Though freelance support engineers have lower overhead than larger support organizations and can afford to charge apparently smaller fees, individuals are occasionally unable to respond quickly to critical network problems. If an independent engineer is occupied with different client, ill, on vacation, or in training, the absence of backup staff may force your business to wait for assistance in case of an emergency. The more your small business expands, network downtime or difficulties with critical programs become more costly. The dollars you thought you were saving on a freelancer can evaporate quickly due to lower productivity. Also, when freelance engineers encounter new problems, the lack of a big consulting group to rely on for assistance forces them to learn on the job while your organization winds up with the bill for their continuing training.
- Gain Access to Experts in Complex Network Solutions
The majority of small support organizations or independent engineers who concentrate on small business network consulting are capable of delivering routine solutions but don't have the background to work efficiently with complex network configurations that have mixed operating systems, numerous locations, Voice over IP implementations, mobile workers, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because big-company networks are by nature complex, support problems demand in-depth understanding of in many technical areas, and reaching a high degree of robustness, availability, and protection calls for industry-proven processes.
- Create a Firm Basis for Seamless Growth
Small companies typically start with a network implemented on a tight budget. Without a carefully designed architecture, a series of band-aid repairs often get piled onto of a tenuous foundation. As a company evolves, reliability and scalability problems can undermine the success of the organization. Such environments need proper assessment, smart strategic planning, and broad-based experience to migrate to a network infrastructure that can provide the reliable foundation to meet critical business requirements and ease downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Smaller businesses require guidance and education to work through an increasingly complicated maze of technology options available for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or service organization that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match technical services with the genuine needs of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being based on the true requirements of a client.
In case your Alexandria, Virginia business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).