Alexandria, VA Remote Support from Certified Computer Network Service Professionals
Progent's computer network help services can provide your Alexandria, VA company affordable and reliable support from enterprise-class computer experts. By providing network consulting help when you need it, providing advanced expertise for key applications, offering value-added services such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your Alexandria, Virginia company an economical solution for maximizing the business value of small business information systems. Whether you have a local system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and manage a robust and safe information network and to have fast availability of the skilled support usually restricted to businesses who can maintain a large internal IT staff.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service group. This can save money and help meet schedules for big projects like application development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Main Areas of Expertise Supported by Progent for Business Networks in Alexandria, Virginia
Progent's national group of certified consultants offers help for all aspects of network systems used by companies of any size. Practice areas served by Progent in and around Alexandria include:

Support Delivery Alternatives for Alexandria, Virginia Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's model for delivering network support is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Support Model ensures rapid response, thorough service records, dependable follow-up, and strict cost control across an array of network service delivery options that include remote troubleshooting, on-premises help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service engineers to give small businesses the ideal combination: onsite support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including site relocations and massive software upgrades, longer term projects like upgrading a legacy MRP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and mid-size businesses to plan, implement and debug the network infrastructure required for work-from-home employees. Aspects of infrastructure for which Progent's experts can provide support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, wireless LAN planning and implementation, and reliable Internet access. For details about Progent's infrastructure consulting services for at-home workers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is also convenient for clients to migrate to a different support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Alexandria, Virginia Businesses
Progent's size, scope of technical skill, and experience with enterprise network consulting allow small businesses to avoid the problems related to excessive reliance on thinly staffed support firms or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, smaller companies sometimes depend heavily on independent consultants. Though freelance service engineers have lower overhead than larger IT service firms and can typically charge nominally smaller fees, freelancers are frequently stretched to far to respond rapidly to urgent situations. If a freelance consultant is occupied with different customer, sick, on travelling, or in training, the absence of backup staff may force your company to wait for help in case of a crisis. The more your small business grows, network downtime or problems with line-of-business programs get more costly. The money you believed you were conserving on an independent consultant can be eaten up fast because of lower output. In addition, when freelance consultants encounter new problems, the lack of a big consulting team to depend on for help requires them to train in place while your company winds up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or freelance engineers specializing in small business IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex IT configurations with a variety of operating systems, multiple locations, Voice over IP implementations, remote clients, interconnected accounting and analytical software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's extensive staff of experts can benefit your small business because enterprise environments are characteristically complicated, support issues require thorough understanding of in many technical areas, and reaching an acceptable level of stability, availability, and security requires enterprise-proven best practices.

  • Build a Solid Basis for Growth
    Small companies often start with a network implemented on a tight budget. Without a solid basis, a sequence of ad hoc repairs often get piled on top of a marginal structure. As a business grows, stability and expandability problems can undermine the success of the business. These environments need proper evaluation, intelligent business planning, and broad-based experience to migrate to an IT environment that can provide the solid foundation to meet current business needs and ease future expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies need direction and insight to navigate through an increasingly complicated maze of IT options offered for enabling growth and improving productivity. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support with the genuine needs of clients. Mixing network support and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual requirements of a small business.

How to Contact Progent
If your Alexandria, Virginia business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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