Low-cost Computer Help from Microsoft and Cisco premier Professionals for Businesses in Alexandria, VA
By offering professional know-how when you need it, providing specialized expertise for key business applications, offering innovative services such as virtual server hosting, billing only for help you receive, and charging no setup fees or retainers for standard services, Progent enables your company to increase the business value of your information network and cut support costs. Progent recognizes that information system protection, reliability, and efficiency are as important to small businesses as to major corporations but that small companies lack the leverage to spend heavily in information networks and internal support staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's capability to deliver the network support expertise your business needs whenever you require it and at a cost you can afford.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT support group. This can reduce expenses and help meet schedules for big projects like application programming, business continuity planning, network security audits, office consolidations, or software migrations.
Progent can also provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.
Main Areas of Expertise Supported by Progent's Consultants for Companies in Alexandria, Virginia
Progent's national group of certified experts provides support for virtually all aspects of information technology found in businesses of all sizes. Practice areas supported by Progent in Alexandria include:
Support Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, and network management. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Model promotes rapid support, thorough activity records, consistent follow-through, and tight expense monitoring for an array of network service delivery alternatives that include remote repairs, onsite help, and top-level consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to address urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's online network support expertise.
- On-site Service
Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the ideal combination: in-person service professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about why to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Online Help Desk Services.
- Co-managed Help Desk Services
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, visit Progentís Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for small business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software migrations, longer term initiatives such as upgrading a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and malware removal.
- Network Infrastructure Guidance for Teleworkers
Progent can help small and medium-size companies to plan, configure and debug the infrastructure to support telecommuters. Areas of network infrastructure for which Progent's experts offer guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network planning and deployment, and reliable Internet access. To find out about Progent's network infrastructure expertise for a remote workforce, go to infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small company's production servers in a setting that not only delivers the top level of availability and scalability but that is in addition simple for customers to migrate to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit companies with mixed environments to save dramatically on the expense of capital equipment, system support, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the multi- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with business standards and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's consulting team offer a unique array of advantages to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of network support, performing a wide variety of technical projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for repairing actual IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for fast repairs. An additional advantage of by-the-minute pricing is that customers are not inclined to allow minor problems to stay unaddressed until they become major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports given by every consultant to each client. The practice of documenting and archiving support activity results in more efficient service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Alexandria, Virginia company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).