Expert Remote Technical Support for Alexandria, Virginia Small Business Computers from Certified Engineers
Small businesses have typically been overlooked by major network support organizations. Many small businesses permit themselves to grow excessively dependent on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond promptly or effectively to network emergencies. Still other small businesses resort to mass-market support providers staffed with personnel trained to provide by-the-numbers fixes for common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standards that characterizes small business information networks.
Progent's proven methodology for providing low-cost and successful network support to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote help to businesses in every state in the U.S. (refer to Progent's client testimonials).
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For larger companies, Progent offers co-sourcing and project management support to supplement the technical skills of your internal IT support staff. This can cut costs and minimize technical risks for big projects like software programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.
Core Areas of Expertise Serviced by Progent for Business Networks in Alexandria, Virginia
Progent's national team of certified experts offers support for all aspects of information technology found in companies of any size. Areas supported by Progent in and around Alexandria include:
Support Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering computer support is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough activity documentation, reliable follow-through, and strict expense monitoring for an array of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and repair network issues without the expense or delay of on-premises service calls. The background of Progent's IT consultants allows them to resolve most network issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more details about Progent's remote network support expertise.
- Onsite Support
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online service experts to give small and midsize companies the optimal solution: onsite support professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about how to register for Progent's in-person computer support services.
- Phone Support
Progent's Contact Center Services are intended for small and midsize businesses and local governments who require fast and reliable access to a professional Help Desk with effective phone assistance, remote repair capability, and enough technical depth for full escalation. Because smaller companies typically are constrained by limited information technology budgets and can provide scant management attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that small business information systems are always productive. Learn more concerning Progent's Help Desk Call Center services.
- IT Consulting Services
Progent offers small companies budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, high availability it system engineering, virtual server solutions, plus configuration, programming and training for small business applications such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site moves and massive software migrations, longer term projects like management reporting software development and customization, relational database application development and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange and MS SQL to provide small companies with higher degrees of reliability, protection, and performance than is feasible using the class of internal data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay updated, protection and performance is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for clients to transfer to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow companies with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online support services to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system security and can assist with advanced security projects like SIEM solutions to help companies meet industry standards and statutory regulations for network information security and incident reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to organizations wishing to maximize the business value of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, at the front lines of network service, performing a wide variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT help, but also a consultant with proven methods for repairing actual network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for fast fixes. Another benefit of granular pricing is that clients are less tempted to allow less critical problems to stay unaddressed until they become major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to every customer. The practice of detailing and archiving service activity allows more effective support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Small companies who work with independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Read more about Progent's knowledge transfer services.
How to Contact Progent
In case your Alexandria, Virginia business wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).