Expert Remote Service for Alexandria, Virginia Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been ignored by large network service firms. Some small companies permit themselves to become excessively reliant on individual consultants or small consulting organizations who lack the bandwidth or broad knowledge to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market service firms staffed with personnel trained to offer standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.
Progent's time-tested methodology for providing affordable and effective network service to small companies has made Progent among the most respected Microsoft-certified IT service firms in the United States. Progent has provided online help to companies in every state in the U.S. (See Progent's client testimonials).
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.
Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Alexandria, Virginia
Progent's national group of world-class support professionals provides assistance for virtually all facets of information systems used by businesses of any size. Technologies supported by Progent in and around Alexandria include:
Support Delivery Options for Alexandria, Virginia Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing computer support is based on the Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service records, dependable follow-through, and strict expense control across a range of IT support delivery modes that include remote repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and repair hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote computer support services.
- Onsite Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, high availability it system consulting, server virtualization solutions, plus integration, programming and support for business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, extended initiatives like business information software development and support, database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and SQL Server to provide small companies with greater degrees of reliability, security, and recoverability than is possible with the class of internal data center that is practical for most small businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for clients to transfer to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and IT administration while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can support the multi- platform and non- standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help companies meet business guidelines and statutory regulations for network information security and incident reporting.
The scope and size of Progent's engineering staff offer a unique array of advantages to clients wishing to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for solving real-world IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for fast solutions. Another benefit of granular pricing is that customers will not be tempted to allow incipient problems to stay unaddressed until they grow into major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation given by every staff member to every customer. The discipline of detailing and organizing service activity results in more effective support and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Small businesses who work with independent consultants or who maintain internal support personnel gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Alexandria, Virginia business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).