Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
Expert Online Troubleshooting for Alexandria, Virginia Computer Networks from World-class Engineers
Small businesses have traditionally been underserved by major IT support organizations. Some small companies allow themselves to become dangerously dependent on freelance engineers or small support organizations who don't have the size or broad knowledge to react promptly or efficiently to technical emergencies. Still other small businesses resort to giant support providers staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization typical of small business information systems.
Progent's proven methodology for providing low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft-certified network service organizations in the industry. Progent has provided remote support to companies in every state in the United States (refer to Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT support group. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application development, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can also provide access to certified experts to help your company to design and implement your cloud strategy.
Primary Technologies Supported by Progent for Alexandria, Virginia Office Networks
A Microsoft-certified Partner IT service firm with a large team of Cisco CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable online consulting to Alexandria, VA companies for a wide range of information technologies including:
Support Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is based on the Call Center structure familiar to big IT groups. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service records, dependable follow-through, and strict expense monitoring across a range of network service delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair network problems without the cost or delay of on-premises service calls. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: onsite service technicians when you require them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk with effective phone support, online troubleshooting tools, and enough technical strength for full escalation. Because smaller businesses typically are constrained by limited information technology funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network design, server virtualization strategies, plus integration, programming and training for business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and massive software upgrades, extended initiatives such as management reporting application development and support, database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL Server in order to provide small companies with greater levels of reliability, security, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay updated, protection and performance is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the multi- OS and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Alexandria, Virginia Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise network support allow small businesses to avoid the problems related to over reliance on thinly staffed support firms or freelance consultants.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Dependence on Individual Consultants
For IT services, small businesses often rely excessively on independent consultants. Though individual service providers have lower expenses than larger IT service firms and can afford to charge apparently lower rates, they are frequently spread too thin to respond rapidly to urgent network problems. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your small business grows, system downtime or difficulties with line-of-business programs become more costly. The money you thought you were conserving on a freelancer can be eaten up fast due to lower output. Also, when independent engineers encounter new technologies, the unavailability of a large engineering team to count on for help forces them to train in place while your organization ends up with the bill for their ongoing education.
- Gain Access to Experts in Advanced Network Issues
Many small service firms or freelance consultants specializing in small business network consulting are capable of delivering routine solutions but don't have the background to work cost-effectively with complex network configurations that have mixed platforms, numerous sites, Voice over IP systems, mobile clients, integrated financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your business because big-company environments are characteristically complicated, support issues demand thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection calls for industry-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of improvised repairs commonly get piled on top of a weak structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. Such networks require proper evaluation, intelligent strategic planning, and in-depth experience to migrate to a network environment that will act as the solid foundation to meet critical business needs and support future expansion.
- Team with Solution Providers, Not Product Resellers
Smaller companies require guidance and insight to work through an ever more complex array of IT options offered for enabling business growth and improving productivity. They do not need a network consultant or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support with the genuine needs of clients. Mixing network support and product selling can result in a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a customer.
In case your Alexandria, Virginia company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).