Professional Online Support for Alexandria, Virginia Networks from World-class Consultants
Small businesses have traditionally been underserved by major network service organizations. Many small companies allow themselves to grow excessively reliant on freelance consultants or small support firms who lack the size or broad skill sets to react promptly or effectively to technical crises. Other small companies turn to giant service firms that employ personnel taught to offer by-the-numbers solutions to ordinary issues but who do not have the experience and technical scope to deal with the diversity of environments and lack of standards that characterizes small business IT systems.

Progent's proven approach to providing low-cost and effective technical support to small companies has made Progent among the top Microsoft-certified network consulting organizations in the United States. Progent has delivered remote help to small businesses in every state in the United States (See Progent's customer testimonials).

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting

Progent locations in the Greater Washington DC Metro Area

City	Address	Phone	Link
Alexandria	2800 Eisenhower Ave, Suite 220 Alexandria, Virginia 22314	571-302-7958	Alexandria, VA Network Support Services
Reston	One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, Virginia 20190	571-392-5565	Reston, VA Network Support Services
Baltimore	300 E. Lombard St, Suite 840 Baltimore, Maryland 21202	571-392-5565	Baltimore, MD Network Support Services
Rockville	9841 Washingtonian Blvd, Suite 200 Gaithersburg, Maryland 20878	240-454-0044	Rockville, MD Network Support Services
Washington, DC	Metro Center, 1629 K St NW, Suite 300 Washington, District of Columbia 20006	202-851-2383	Washington DC Network Consulting Services

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Primary Practice Areas Supported by Progent for Office Networks in Alexandria, Virginia
Progent's team of world-class experts provides support for all aspects of network systems deployed by businesses of any size. Practice areas served by Progent in and around Alexandria include:

Service Delivery Options for Alexandria, Virginia Companies
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity records, consistent follow-up, and tight expense control for a range of network support delivery modes that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

Remote Support
Progent’s Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
On-site Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small companies the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's in-person network support services.
Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Help Desk Services.
Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including
Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for business software such as accounting, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site moves and major software migrations, extended initiatives such as business reporting software development and support, relational database application development and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response such as disaster recovery and virus removal.
Application Server Hosting
Progent can host critical applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the top level of availability and scalability but that is in addition convenient for customers to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.
Hybrid Cloud Integration Consulting
Progent offers expert remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:

ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information protection and reporting.

The scope and depth of Progent's engineering team bring a powerful array of benefits to clients wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:

Best Industry Methodology
Progent’s team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, in the trenches of IT service, executing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for resolving real-world network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.
Efficient Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with big invoices for fast solutions. An additional advantage of granular invoicing is that you are not inclined to allow minor issues to stay unaddressed until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.
Complete Documentation of Delivered Support
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to each client. The practice of detailing and organizing support activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t let go of vital service information. Read more about Progent's documentation of IT outsourcing services.
Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Alexandria, Virginia company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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Progent's Microsoft and Cisco-certified network engineers can help you to determine the benefits of Exchange 2010 for your business and can assist you to plan and implement a smooth migration to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast return on investment by increasing your productivity, lowering the expense of equipment and service, simplifying management, and consolidating your key communications technologies.

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Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and repairing SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or onsite technical support to assist you to fix critical problems detected by Microsoft SCOM 2012.

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Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to help you to fix critical issues uncovered by SCOM 2012.

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Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite technical support to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to deliver rapid, zero data loss disaster recovery (DR) between sites located as far as 300km apart. Progent's team of seasoned IT consultants can help your business to design, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with tasks such as assigning shelf IDs, determining plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster DR system to prove adherence with industry standards and government mandates.

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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These improvements favorably impact vital IT areas including manageability, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online support and management for Exchange 2013.

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Progent's certified Windows Server 2003 consultants offer network support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, update, and support offerings include system planning, installation, project management, on-site and off-site technical support and troubleshooting, Call Center services, expert security services, turn-key outsourcing, and cost-effective co-sourcing.

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ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of the time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.

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Consult ISA Server
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Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating Microsoft-based security solutions for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small company design and implement a configuration of Microsoft ISA Server 2004 that meets your IT security requirements without limiting your network.

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Progent’s Wireless Consulting Services offer a convenient, affordable option for companies of all sizes to configure, manage and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Medium-size businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

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Progent’s experienced Cisco IT security consulting professionals offer high-level PIX and ASA Firewall consulting services covering infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security gaps.

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Progent's Cisco Meraki wireless AP experts provide remote and onsite support to assist businesses of all sizes to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based wireless networks for sites that range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a cohesive network infrastructure that delivers the same connectivity, responsiveness, security compliance, manageability and availability for wired and wireless users regardless of their mobility or device.

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Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any aspect of IT security. Progent can help implement efficient security systems that guard a small business against modern malware attacks or Progent can design, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate local, online, and mobile users sharing IT resources distributed over a mix of physical datacenters and various clouds.

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Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your existing Windows 2K Servers and can simplify system administration, offer tech support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in setting up pilot programs to reduce the technical risk involved with migrating to Windows 2003 Server by uncovering potential hardware and software compatibility issues.

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Progent's Microsoft-certified SQL Server 2017 experts can help you to plan and carry out a smooth upgrade from your current SQL Server databases and applications to SQL Server 2017.

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Microsoft SQL Server 2014 incorporates major enhancements in critical areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises services including system design, deployment, management, troubleshooting, and software development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment.

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The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, tune, manage and debug firewall environments built on ASA firewalls with Firepower Services.

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Progent can provide cost-effective online consulting to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create cloud-based or hybrid cloud ecosystems that efficiently integrate Amazon AWS resources. Progent offers occasional support to assist you to resolve complex technical issues or Progent can provide project management outsourcing to help you migrate to the Amazon AWS cloud on time and on budget.

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Microsoft allows you to create transparent hybrid environments that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have certain mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and on budget.

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Progent can help you plan and execute an efficient migration to Dynamics GP so that you retain your data, strengthen your security, enhance your analytics, take full advantage of Microsoft Office support, and reduce productivity disruption by designing and following a smart migration strategy. Progent can also help train new Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom business software and eCommerce programs that integrate transparently with Dynamics GP.

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Progent is seeking to hire staff-level, solutions-driven Microsoft accredited engineers with MCSE credentials; Cisco certified system consultants with Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISM or equivalent security credentials; and advanced system architecture experts with experience in mobile solutions, wireless networking, fault tolerance, disaster recovery, data preservation, and server virtualization. Progent also seeks professionals to join Progent's staff of help desk service specialists and remote support experts. In addition, We are seeking experienced managers who can perform productively in our high-growth, virtual office culture.

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Progent's Microsoft-certified consultants offer advanced expertise in implementing, using and troubleshooting all versions of Microsoft Project Server and can deliver a broad range of affordable remote support services following industry best practices to assist organizations of any size to receive all the advantages of this leading project management solution. Services available from Progent include system design, software configuration and upgrades, setting up secure collaboration among local and offsite users, network optimization, and customized online training classes.

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For custom application development, Progent can provide programming experts to write business applications in areas such as eCommerce, web development, Microsoft Dynamics products such as Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to build company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network expert with real-world expertise and broad knowledge in designing and implementing effective end-to-end business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This experience ensures you success in installing, administering, and servicing network environments based on the SBS suite of servers and applications.

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Mid-sized companies can get all the benefits of System Center Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier Certified IT support experts. With Progent's economically priced network support programs, medium-size organizations can select a basic co-sourcing package based on Operations Manager 2007 with server monitoring, proactive warnings, in-depth system analysis, Help Desk Call Center, and remote troubleshooting. For companies with line-of-business applications who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide medium-size business networks world-class availability, protection and performance.

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Progent can provide the expertise of certified engineers and seasoned database application programmers, DBAs, project managers, network infrastructure architects, business continuity specialists, and certified security professionals to assist you to evaluate the potential advantages of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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Progent offers network services for mid-size businesses who have 100 to 250 system clients. The mid-size company or work group has traditionally been an underserved segment of the market for network consulting services. The overhead and support delivery models of major third-party service firms make them excessively costly for the typical small company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the networks of much bigger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual network technology and 24x7 server monitoring, significantly lowers the IT support costs of an SMB while providing the mid-size company with big-company service from certified, world-class experts with background in a broad range of small business network solutions. If your mid-sized organization or small business is searching for the quality of network support appropriate by a mid-size office without paying big-company costs, call Progent.

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Progent provides customers the services of consultants who have been awarded some of the computer industry's most prized certifications. Progent thinks that clients deserve to know that their computer service professionals have formal training plus broad practical field experience so that Progent's customers can engage Progent's support with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts brings privileges for significantly better vendor help than is offered to uncertified consultants, allowing Progent to offer clients a higher level of IT support. In addition, recognized certifications such as CISA or ISSAP for network security can help enterprise customers to demonstrate compliance with regulatory requirements by engaging the assistance of accredited IT experts.

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Progent is a leader in economically delivering enterprise-class IT support to small companies. Progent's achievement in addressing the network service needs of the historically underserved small business market is the cumulative outcome of key technical and process breakthroughs that have eliminated much of the conventional costs out of administering network service, added unprecedented technical skill into the IT service mechanism, and significantly streamlined the repair process.

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Progent's Cisco certified networking consultants can help your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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Progent can assist your business to evaluate the many subscription options available with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports multi-platform environments that include Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that transparently combine on-premises and cloud-based resources.

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Progent’s Disaster Recovery/Business Continuity consultants offer in-depth experience assisting small organizations to minimize system downtime by offering affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore solutions, and non-disruptive system maintenance. Progent’s business continuity consultants can help you to develop and validate a sensible business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery engineers can help you to design, deploy, and manage resilient technologies such as redundant Internet connectivity, virtualized servers, clustering, load balancing, continual online backup, and geographically dispersed data centers.

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Progent can assist your organization in any facet of your upgrade to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

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Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through thorough testing and extensive work with network security architecture. ISSAP consultants have in-depth knowledge of access control systems and methodologies, telecommunications and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security experts can assist your business with all aspects of secure network architecture.

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The cluster technology built into the Datacenter and Enterprise editions of Windows Server 2008 has been dramatically re-engineered to simplify the deployment, setup, and management of server clusters that offer greater levels of network availability, protection, efficiency, and flexibility. New or improved features include automated cluster Validation, revamped configuration and deployment, improved cluster management, new cluster architecture for maximum uptime, hardened protection and quorum models, elimination of failure points, more disk and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company assess the business benefits of Windows clustering, design and execute an installation, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and support services, and create and validate a workplace recovery plan.

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Progent can help your business to plan and implement a smooth migration from a Solaris-based IT environment to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can show you how to preserve your information and minimize business disruption by developing an efficient transition strategy that protects your current investments in Solaris application and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing infrastructure, transition planning and validation, MS Exchange migration support, data and application software porting, and processor and storage system transition and economization.

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Citrix has developed a comprehensive family of platforms that provide enterprise-level manageability, expandability, and performance for server virtualization and for centralized distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist your company to evaluate the business benefits of Citrix virtualization products and can help you plan, validate, implement, optimize, and support Citrix solutions.

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System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, supports virtual machines hosted by Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, administer, and repair a multi-site backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to upgrade from an older release of DPM or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver occasional guidance to resolve technical bottlenecks or provide end-to-end project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

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Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a revamped structure. These enhancements affect key facets of IT including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, create an efficient validation and deployment plan, and train your IT team to maintain your Exchange 2013 solution. Progent also offers affordable online support and management for Exchange 2013.

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Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides consulting support for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you assess whether to migrate to more current firewall products from Cisco. Progent's Cisco-certified experts can help your company plan and implement a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.

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Windows Server 2008 is an important step forward in making information networks more secure and available, easier to virtualize and administer, faster, and able to offer an improved environment for web hosting and development. Progent can assist your business benefit fully from the improvements incorporated into Windows Server 2008 by providing consulting, support, education, staffing, monitoring, and security engineering services.

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Progent's Solaris family support experts offer small companies and developers help with administering and maintaining Sun Solaris environments that run with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of expertise provides you with a convenient single source to show you how to create and maintain a protected and reliable mixed-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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Progent believes that a well architected and executed network is a crucial factor for enabling a firm's success, and we follow this belief in our own network infrastructure. Progent has created a non-stop virtual office network that allows Progent's in-house consultants and authorized contractors to deliver rapid and efficient service, collaborate closely on complex projects, and gain from career and personal growth by being part of an exciting business culture of self motivation and independence.

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Configuration Manager 2016 automates software deployment and updating, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, performs network health monitoring, allows safe end-user self service, and delivers a common point of control for managing mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can assist you with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.

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Progent’s Technical Response Center (TRC) provides low-cost national extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals offer 24x7 phone support and online secure computer connection to isolate and resolve technical problems rapidly and economically.

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ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats.

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Progent’s Wireless Site Survey makes it easy to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, providing your business a wireless solution that delivers the coverage, performance, load-handling capability, QoS, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service.

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Progent can assist companies of all sizes to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and lower hardware expense. Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.

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Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

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Progent can help small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure you sidestep the common mistakes small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.

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ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data.

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SQL Server 2014 and Windows Server 2012 R2 Online Support
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Microsoft SQL Server 2014 includes significant improvements in key areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises services that include system design, deployment, management, remediation, and application development expertise to enable businesses of any size to realize maximum business value from their SQL Server 2014 deployment.

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SQL Server 2014 incorporates major improvements in critical areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services including system design, deployment, administration, troubleshooting, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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Microsoft Active Directory Specialist
Technology Professional Microsoft AD

Windows Enterprise Directory requires extensive hands-on experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier engineers are experts in designing, integrating, and troubleshooting sophisticated Enterprise Active Directory installations. Progent’s areas of proven competence with Windows Server Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual beta version configuration objects in production Active Directory systems, and fixing failed configurations of Active Directory and Active Directory-integrated programs.

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Progent can provide a variety of economical online and onsite consulting services to assist you to configure, manage, and troubleshoot desktops and handhelds based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

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Progent's Wi-Fi IP phone configuration consultants offer remote and on-premises assistance to help your organization build and maintain a Cisco Wi-Fi IP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

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Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT support, team, develop an enterprise-wide security plan, automate network management, help with creating applications, and build and test a DR/BC plan.

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If your organization does not need immediate online help but expects to need technical services with your information system in the near future, you can save time and money and ensure that the appropriate expertise will be ready when you require it by contacting a Progent sales specialist and registering as a customer. For more information, phone 800-993-9400 or email information@progent.com.

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Progent offers affordable online access to IT engineers skilled in a wide array of utilities and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and handhelds. Progent offers expertise for leading data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can help you to deploy, enhance, or maintain data backup systems for a range of environments including on-premises, edge to datacenter, cloud-based, or hybrid.

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Stealth intrusion checking is a key part of any comprehensive network security strategy. Progent’s security professionals can run extensive penetration checks without the knowledge of your company's in-house network support staff. Unannounced penetration testing shows whether current security defense systems such as intrusion detection warnings and event history monitoring are properly configured and consistently monitored.

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Progent’s National Support Center provides nationwide remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service experts provide telephone help and remote secure computer access to troubleshoot and resolve network problems rapidly and economically. The scope of technical expertise represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to appropriate experts as required.