Alexandria, Virginia Microsoft and Cisco Premier Certified Consultants

Support Delivery Options Available for Alexandria, Virginia Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, and IT administration. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Support Model promotes fast support, comprehensive service documentation, dependable follow-through, and strict cost control for an array of IT service delivery alternatives that include remote troubleshooting, in-person support, and top-level consulting.

• Remote Service
  Progent's Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's IT engineers allows them to resolve most network problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's remote computer support services.

• Onsite Service
  Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's in-person network service.

• Help Desk
  Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, visit Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

• Consulting Services
  Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, non-stop it system consulting, virtual server solutions, plus configuration, programming and training for small business applications including accounting, ERP, reporting, CRM, and office productivity software. Progent can help with short-term projects such as office moves and major software upgrades, longer term projects like customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, database software programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or urgent services like data restoration and virus removal.

• Network Infrastructure Guidance for Teleworkers
  Progent can help small and medium-size companies to plan, implement and troubleshoot the infrastructure needed to support offsite workers. Areas of infrastructure where Progent's consultants offer assistance include secure and efficient VPN connections, VDI desktop platforms, router setup, Wi-Fi network design and implementation, and robust Internet access. To find out about Progent's network infrastructure consulting services for an at-home workforce, refer to infrastructure guidance for an at-home workforce.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for clients to migrate to a different service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the multi- platform and non- standardized environments common with small businesses, and retains control of the software licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

• Hybrid Cloud Migration Support
  Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government requirements for IT information protection and reporting.

The breadth and size of Progent's consulting team offer a unique array of benefits to customers trying to maximize the business value of their IT network within a reasonable budget. These advantages include:

• Best Industry Methodology
  Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for resolving real-world IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major invoices for quick fixes. Another benefit of by-the-minute pricing is that your company are less inclined to allow incipient issues to fester until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Support
  Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by every staff member to each customer. The practice of detailing and archiving support activity allows more effective service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Alexandria, Virginia business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).