Alexandria, Virginia Microsoft and Cisco Certified Consulting Firm

Support Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service records, dependable follow-up, and tight expense monitoring across an array of IT service delivery modes that include online repairs, on-premises support, and top-tier consulting.

• Online Service
  Progent's Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network support services.

• Onsite Service
  Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the ideal combination: hands-on support technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to sign up for Progent's in-person computer support.

• Phone Support
  Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, visit Online Help Desk Services.

• Co-managed Help Desk Services
  Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For more information, visit Progent's Help Desk sharing services.

• IT Consulting Expertise
  Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network security consulting, non-stop it system consulting, virtualization strategies, plus configuration, customization and support for business programs including financials, ERP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including office moves and major software upgrades, longer term projects like upgrading an older ERP system to a current MS Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.

• Network Infrastructure Consulting Expertise for Teleworkers
  Progent can assist small and mid-size businesses to plan, set up and debug the infrastructure required for offsite workers. Aspects of infrastructure where Progent's consultants can provide assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connections. To learn about Progent's network infrastructure consulting expertise for remote workers, visit infrastructure guidance for an at-home workforce.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for customers to transfer to another service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting world-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- OS and non- standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

• Hybrid Cloud Migration Consulting
  Progent can provide expert remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network protection and can assist with advanced security programs such as SIEM solutions to help companies meet business standards and government regulations for network data security and incident reporting.

The scope and size of Progent's consulting staff offer a unique array of advantages to clients trying to maximize the business value of their IT system within a realistic budget. These advantages include:

• Best Industry Methodology
  Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the forefront of network service, executing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for resolving real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

• Value Pricing Model
  Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big invoices for fast solutions. An additional benefit of granular invoicing is that your company will be less tempted to allow simple problems to stay unaddressed until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

• Full Reporting of IT Services
  Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The practice of detailing and organizing service records allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain internal support staffs gain when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Alexandria, Virginia company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).