Professional Remote Help for Alexandria, Virginia Small Business Computers from Certified Consultants
Small companies have traditionally been overlooked by major network service firms. Some small companies permit themselves to grow overly dependent on individual consultants or small support firms who lack the bandwidth or comprehensive skill sets to react quickly or efficiently to network emergencies. Other small businesses resort to mass-market support providers staffed with personnel trained to provide standardized fixes for common problems but who are missing the background and versatility to deal with the diversity of configurations and lack of standardization that characterizes small company information systems.

Progent's time-tested methodology for delivering low-cost and effective technical support to small companies has made Progent one of the most respected Microsoft-certified network service firms in the United States. Progent has delivered online help to small businesses in every state in the United States (refer to Progent's client testimonials).

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for big IT initiatives like application design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to assist your business to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Alexandria, Virginia Businesses
A Microsoft-certified Partner computer support company that maintains a large team of Cisco Premier CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers urgent assistance and affordable online consulting to Alexandria, VA companies for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, system architecture, and network management outsourcing. Progent's paradigm for providing computer support is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Service Model promotes fast support, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include online repairs, onsite help, and high-end consulting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer support services.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues. To learn more, refer to Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtual server solutions, plus integration, customization and support for small business programs including financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, longer term projects such as customizing a legacy MRP platform to a modern MS Dynamics 365 solution, database application development and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for customers to transfer to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Alexandria, Virginia Businesses
Progent's size, depth of technical expertise, and familiarity with corporate network support enable small companies to avoid the pitfalls related to excessive dependence on thinly staffed service firms or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, small businesses often rely excessively on freelance engineers. Though individual support providers carry lower overhead than more substantial IT service organizations and can typically bill apparently lower rates, they are sometimes stretched to far to react rapidly to urgent situations. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup staff may force your business to wait for help during a crisis. As your company expands, network downtime or problems with critical programs get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lost output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a big consulting team to rely on for advice forces them to learn on the job while your organization ends up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated Network Issues
    The majority of small service organizations or freelance consultants specializing in small business network consulting are capable of providing routine fixes but lack the experience to work efficiently with complicated IT configurations with a variety of platforms, numerous locations, VoIP implementations, mobile clients, interconnected financial and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your company because big-company networks are characteristically complex, integration issues demand in-depth knowledge in many technical areas, and achieving a high level of robustness, availability, and security requires enterprise-tested best practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Without a strong basis, a sequence of band-aid repairs commonly get piled on top of a weak foundation. As a company grows, stability and expandability problems can undermine the success of the organization. Such environments require proper evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT environment that can provide the reliable basis to meet current business requirements and support downstream growth.

  • Team with Solution Finders, Not Resellers
    Smaller companies require guidance and education to work through an ever more complex array of technology alternatives offered for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent offers services exclusively. This permits Progent to align technical services with the real needs of clients. Combining IT support and product selling can lead to a conflict where the recommended solution is built around a preselected technology rather than being based on the true needs of a client.

Contact Progent
If your Alexandria, Virginia company wants to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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