Alexandria, VA Online Support from World-class Network Service Experts
Progent's computer network help services can provide your Alexandria, VA company cost-effective and consistent support from world-class information technology experts. By providing IT consulting help when you require it, offering specialized knowledge for line-of-business applications, delivering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Alexandria, Virginia business an affordable solution for optimizing the productivity and profitability of small business networks. If you have an on-premises datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to create and manage a robust and safe IT system and to benefit from fast access to the skilled help typically available only to corporations who are able to support a large internal IT group.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
(202) 851-2383 Washington Network Support Services


For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major projects like software design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to assist your company to plan and execute your cloud strategy.

Main Technologies Supported by Progent for Alexandria, Virginia Businesses
As a Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco Premier CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and affordable online consulting to Alexandria, VA companies for a broad array of information technologies including:

Service Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support is built on the Help Desk structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive activity records, consistent follow-up, and tight cost monitoring across an array of network support delivery modes that include online repairs, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix network issues without the expense or delay of in-person service visits. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more about how to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide help with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as site relocations and massive system migrations, longer term projects like business analytics application development and customization, database application programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of availability, protection, and performance than is possible with the type of in-house data center that is achievable for the majority of small companies. Since Progent uses the same facilities that support the gear of many of the world's largest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and performance is continually tracked, and systems are consistently archived and available for full and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also convenient for clients to migrate to a different service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert online support services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can help with complex security programs such as SIEM solutions to help enterprises comply with industry standards and statutory mandates for IT data security and reporting.

The breadth and size of Progent's engineering staff bring a powerful set of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the front lines of IT support, performing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for fixing actual network problems quickly. Read more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size bills for fast repairs. Another benefit of granular pricing is that clients are not tempted to permit simple problems to stay unaddressed until they grow into big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to every client. The practice of detailing and archiving support records allows more efficient service and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Alexandria, Virginia company wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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