Fast, Affordable Remote Network Assistance for Alexandria, Virginia Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-quality IT support services to customers with small-business IT budgets. Progent has developed a powerful service solution that includes a streamlined, tightly connected virtual office network, sophisticated remote repair tools, a large team of engineers certified in a broad range of IT disciplines, a Help Desk service model that promotes efficiency and guarantees follow-through, a worldwide group of on-line support professionals, in-person support availability for the majority of most zip codes in the U.S., and a company ethos committed to fixing technical problems in the shortest time and at the least cost to clients.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


For larger companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for big projects such as application programming, business continuity planning, security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to help your business to plan and implement your cloud computing strategy.

Main Areas of Expertise Supported by Progent's Consultants for Businesses in Alexandria, Virginia
Progent's nationwide team of world-class support professionals offers assistance for all aspects of information technology used by organizations of any size. Areas served by Progent in Alexandria include:

Support Delivery Options Available for Alexandria, Virginia Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, reliable follow-through, and strict expense monitoring for a range of network support delivery modes that include remote troubleshooting, onsite support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist customers to analyze and fix hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: on-premises support professionals when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide help with critical technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network protection consulting, non-stop it system consulting, virtualization solutions, plus configuration, customization and support for business applications including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects such as upgrading an older MRP system to a current Microsoft Dynamics 365 package, relational database application development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size companies to plan, configure and troubleshoot the infrastructure for teleworkers. Aspects of infrastructure where Progent's experts can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet access. For details about Progent's infrastructure expertise for telecommuters, visit network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition convenient for customers to transfer to a different support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Alexandria, Virginia Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise network consulting allow small companies to avoid the problems associated with over reliance on small support firms or individual consultants.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network services, small businesses often depend excessively on independent engineers. Though individual service engineers have lower overhead than more substantial support organizations and can afford to bill apparently smaller rates, they are sometimes stretched to far to respond quickly to urgent problems. If an independent consultant is occupied with another customer, ill, on travelling, or in class, the absence of replacement staff may force your business to go without assistance during an emergency. The more your company grows, system downtime or problems with critical applications get more expensive. The money you believed you were conserving on a freelancer can disappear quickly due to lower productivity. In addition, when freelance consultants confront new technologies, the lack of a big engineering group to depend on for advice requires them to train in place while your business ends up footing the bill for their ongoing training.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of smaller support firms or independent engineers specializing in small business IT consulting are capable of delivering connect-the-dots solutions but don't have the background to work efficiently with complicated IT configurations that have a variety of platforms, many sites, VoIP implementations, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive staff of specialists can benefit your small business because enterprise networks are characteristically complicated, integration issues require in-depth understanding of in numerous technical disciplines, and reaching a high level of stability, reliability, and security requires industry-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a carefully designed basis, a series of band-aid fixes often get thrown on top of a tenuous structure. As a company grows, stability and scalability issues can undermine the productivity of the organization. Such networks need thorough evaluation, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the solid basis to handle critical business needs and ease future growth.

  • Team with Solution Providers, Not Product Vendors
    Small businesses need guidance and education to navigate through an ever more complicated array of technology alternatives offered for enabling growth and improving efficiency. They do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells services exclusively. This permits Progent to match technical support with the genuine needs of customers. Combining IT support and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a customer.

Contact Progent
If your Alexandria, Virginia business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to expand with your growing business requirements. Progent's Cisco-Premier network experts are familiar with Cisco's comprehensive line of hardware and software aimed at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user certification, authorization, and accounting from a graphical Web interface.

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    Progent can assist businesses of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment expense. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information about your existing security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that reduces your vulnerability to ransomware and meets your company's needs.

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  • Les Kent has a 35-year history of successful technology integration, business management, marketing, and operations. He has shown a knack for creating elegant IT solutions while working as a system designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and major corporations.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology by SentinelOne to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.

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    Stealth intrusion checking is a key component of any comprehensive IT system security plan. Progent's security experts can run thorough penetration tests without the knowledge of your organization's in-house IT staff. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion incident warnings and event history analysis are properly configured and actively observed. Progent can provide ongoing automatic penetration testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and dangerous product defaults can be combined by threat actors into the multi-vector attacks typical of the latest versions of ransomware.

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    Progent is a pioneer in cost-effectively delivering world-class IT support to small businesses. Progent's achievement in handling the IT service requirements of the historically underserved small company market is the cumulative outcome of key technical and operational breakthroughs that have removed a great deal of the traditional costs out of managing network service, injected unmatched professional skill into the IT service mechanism, and dramatically streamlined the solution process.

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    Progent has over two decades of experience deploying, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help your organization to design, deploy, support, and repair your Microsoft System Center 2012 R2 solution to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can assist you to migrate to the current edition of Microsoft System Center from an older one or from a third-party datacenter management platform to provide the advantages of enterprise-class deployment, management automation, security, plus datacenter and critical application availability and performance monitoring.

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    Progent's Microsoft certified engineers can assist you to test Microsoft Windows 7 to verify application compatibility and to determine its speed and stability operating in your environment. Progent's consultants can also show you how to assess the likely business benefits of moving to Windows 7. If Windows 7 makes sense for your business, Progent can help your IT organization to plan and execute a non-disruptive upgrade to Microsoft Windows 7 from a previous version of Windows.

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    Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified platform for financial management, inventory, operations control, project management, procurement, sales, supply chain management, and business analytics. Progent's Dynamics Business Central experts can assist your organization to manage your legacy Dynamics NAV system or upgrade smoothly to a cloud-hosted, onsite, or hybrid deployment.

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    Progent can assist your IT team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as one or more public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

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    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, peripherals {like printers, network appliances like routers and wireless access points, and Internet-of-Things (IoT) devices such as alarms and robotics.

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    Progent's fault tolerant system experts provide reliability support, disaster recovery planning, network load balancing, fault-tolerant interoffice connectivity, fault-tolerant Internet architecture design, high-availability data center support, and other fault-tolerant networking services to show your small business configure a 24x7 environment for strategic applications. Progent has the knowledge and experience to develop affordable, 24x7 networks by utilizing the expanding library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. Progent's Microsoft and Cisco certified consultants can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.

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    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of documenting and organizing service activity results in more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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    If your business computer system combines Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your servers into a unified environment that permits all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, superior performance, and tight protection. Progent's Sun Solaris and Microsoft Windows integration support offerings feature network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk support.

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    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Medium-size businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point.

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    Progent's Sun Solaris family consulting services offer small companies and developers assistance with managing and supporting Solaris systems that run with Microsoft-powered networks. Progent offers your business access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you a convenient single consulting firm to help you create and manage a protected and reliable mixed-platform connectivity and communications environment that allows Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's wireless site survey services assist you to design, install and debug a Wi-Fi LAN adapted to your facilities, offering your business a wireless solution that delivers the reception, speed, density, security, and hand-off ability your company requires.

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    Progent is one of the most qualified IT support companies for integrating email solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies receive the full advantages of Microsoft Exchange Server 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Progent's Solaris platform support services provide small and mid-size businesses and developers support for managing and supporting Solaris environments that run with Microsoft-based technology. Progent can give your organization access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of expertise offers you an easy one-stop consulting firm to show you how to build and manage a secure and reliable mixed-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consultants can assist you to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from an older device and application management solution or assist you to modify your existing SCCM 2012 ecosystem to support your evolving business requirements. Also, Progent can help you to build a software foundation that takes full advantage of SCCM by delivering expertise with related Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Application Publishing with ISA Server 2006 allows greater protection of intranet applications while supporting increased efficiency by making these applications accessible to legitimate remote users. ISA Server 2006 helps protect corporate applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server 2006 experts can show you how to plan, install, set up, and maintain ISA Server 2006 on your system so your company achieves a highly functional and economical combination of protection, convenience, and speed.

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    Progent provides Microsoft Windows 2003 Cluster Server assistance to help your company implement zero-downtime clustered servers that can provide 24x7 uptime. Windows cluster servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. By showing you how too build fault-tolerant clustered server solutions around Windows Server Cluster 2003, Progent's Certified Windows professionals make sure that your high availability clustered servers are configured to optimize the competitive advantage of your computer network.

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    Progent's Cisco-certified wireless integration experts can assist you to configure, administer, and debug Cisco Small Business Wireless Access Points.

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    Progent offers the expertise of a veteran consultant with extensive hands-on experience installing, maintaining, and enhancing video conferencing platforms from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal IT management group, your Internet Service Provider, and your video conferencing platform vendor to assist your organization maximize the business value of your telepresence solution.

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