Low-cost Computer Support from Microsoft and Cisco certified Consultants for Businesses in Alexandria, VA
By delivering world-class know-how when you require it, making available in-depth knowledge for key business applications, offering high-value services like virtual server hosting, billing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the competitive value of your It network and minimize service expenses. Progent understands that network protection, dependability, and performance are just as important to small businesses as to major corporations but that small organizations lack the leverage to spend heavily in information technology and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting organization can equal Progent's ability to deliver the network support your company needs whenever you need it and at a cost you can afford.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal network support team. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to assist your company to plan and implement your cloud strategy.
Primary Technologies Serviced by Progent for Office Networks in Alexandria, Virginia
Progent offers the support of certified experts for all aspects of information technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:
Support Delivery Options Available for Alexandria, Virginia Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for providing computer support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service documentation, consistent follow-through, and tight cost monitoring across a range of IT support delivery options that include remote repairs, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progent's Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the cost or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote computer troubleshooting services.
- On-site Service
Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the optimal solution: in-person service technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, refer to Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection consulting, non-stop network consulting, server virtualization strategies, plus configuration, customization and support for business applications such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, longer term projects like customizing an older MRP system to a modern Microsoft Dynamics 365 package, database application development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Network Infrastructure Guidance for Telecommuters
Progent can help small and mid-size companies to plan, configure and troubleshoot the network infrastructure required for work-from-home employees. Areas of network infrastructure for which Progent's experts offer support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network design and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure support services for a remote workforce, see infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition easy for customers to migrate to another service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can support the mixed- OS and non- standardized networks typical of small companies, and retains control of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for IT data protection and reporting.
The scope and depth of Progent's consulting team offer a powerful array of advantages to companies trying to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of IT service, executing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT skills, but also a consultant with proven approaches for resolving real-world network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for services provided during regular business hours. Many service organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major invoices for quick fixes. Another benefit of granular billing is that clients will not be tempted to permit minor issues to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports given by each staff member to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small businesses who work with independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
In case your Alexandria, Virginia business needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).