Alexandria, VA Online Help from Certified Computer Network Troubleshooting Professionals
Progent's computer troubleshooting services can provide your Alexandria, VA company cost-effective and consistent support from world-class network professionals. By providing IT support service when you need it, providing advanced knowledge for critical applications, delivering unique support such as automated server monitoring, and charging only for services you receive, Progent gives your Alexandria, Virginia company an affordable alternative for maximizing the productivity of small-scale business networks. If you have an on-premises datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and maintain a reliable and secure IT system and to have fast availability of the seasoned consulting usually restricted to enterprises who are able to maintain a sizeable internal information technology staff.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. This can reduce expenses and help meet schedules for major IT initiatives such as software development, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of accredited experts to help your business to design and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for Business Networks in Alexandria, Virginia
Progent's group of certified consultants provides help for virtually all facets of network technology deployed by companies of any size. Practice areas served by Progent in Alexandria include:

Service Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure common to larger IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, reliable follow-through, and tight expense control for an array of IT service delivery modes that include remote troubleshooting, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help customers to analyze and repair hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to address emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote network support services.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: in-person support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network security engineering, fault tolerant network consulting, virtualization strategies, plus configuration, customization and training for business programs such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and major system upgrades, longer term initiatives such as customizing an older ERP platform to a current MS Dynamics 365 solution, database application development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as data restoration and virus removal.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size companies to design, configure and debug the network infrastructure to support remote workers. Aspects of infrastructure for which Progent's consultants can provide support include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. For details about Progent's infrastructure consulting expertise for at-home workers, go to infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of availability and scalability but that is also convenient for clients to transfer to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit companies with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the multi- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Alexandria, Virginia Small Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network support allow small and midsize businesses to sidestep the problems associated with over dependence on thinly staffed support organizations or freelance engineers.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network services, smaller businesses sometimes depend heavily on independent consultants. Though individual service providers carry lower expenses than more substantial IT service organizations and can afford to bill apparently smaller rates, freelancers are often unable to respond rapidly to critical network problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the absence of backup personnel may force your business to wait for help in case of an emergency. The more your company expands, system downtime or difficulties with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to depend on for assistance requires them to learn in place while your company winds up with the costs for their continuing education.

  • Gain Access to Expertise in Complex Network Solutions
    The majority of smaller support firms or independent consultants focused on small company IT support are capable of delivering routine fixes but don't have the experience to deal cost-effectively with complicated network infrastructures that have a variety of platforms, many locations, VoIP systems, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your company because big-company environments are inherently complex, support issues require thorough knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and protection calls for industry-tested processes.

  • Create a Firm Foundation for Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a sequence of improvised repairs often get thrown onto of a weak structure. As a business grows, stability and scalability issues can obstruct the productivity of the organization. Such networks need proper assessment, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that will act as the reliable basis to meet current business needs and support future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller companies require direction and education to work through an increasingly complex array of IT options available for enabling business growth and improving productivity. They do not need an IT engineer or service firm that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match technical support with the real interests of clients. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology instead of being based on the true needs of a client.

Get in Touch with Progent
In case your Alexandria, Virginia company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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  • Les Kent has a 35-year history of effective technology integration, executive management, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions while working as a system architect, programmer, project manager, deployment expert, and problem solver for small companies, start-ups, and global corporations.

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    Microsoft has made a strong effort to enable transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have certain mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on schedule and on budget.

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