Alexandria, VA Remote Support from Certified Computer Troubleshooting Experts
Progent's computer support services can provide your Alexandria, VA company budget-friendly and reliable access to Microsoft and Cisco certified network experts. By delivering network consulting help when you need it, offering specialized expertise for mission-critical technologies, delivering value-added services such as automated server monitoring, and charging only for support you receive, Progent gives your Alexandria, Virginia business an affordable option for optimizing the productivity of small-scale office networks. If you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to build and manage a robust and secure IT system and to have quick availability of the seasoned support ordinarily restricted to enterprises who are able to set up a sizeable in-house information technology group.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the technical skills of your internal network service group. This can reduce expenses and minimize technical risks for major projects like application design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide access to certified experts to assist your company to design and execute your cloud strategy.
Core Technologies Serviced by Progent for Business Networks in Alexandria, Virginia
Progent's group of industry certified experts provides assistance for all facets of network systems found in businesses of all sizes. Technologies served by Progent in Alexandria include:
Service Delivery Options for Alexandria, Virginia Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures fast support, comprehensive service records, dependable follow-up, and strict cost control for a range of IT support delivery modes that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and fix network issues without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's remote computer support services.
- Onsite Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the ideal combination: hands-on service professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Helpdesk Services are designed for all businesses who require fast and reliable access to an online Helpdesk with effective phone assistance, online repair capability, and sufficient technical depth for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little executive bandwidth for handling network support, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business information networks are always productive. Read more about Progent's Helpdesk services.
- Consulting Expertise
Progent offers small companies affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, high availability network consulting, virtualization solutions, plus configuration, programming and training for business software including financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as office moves and massive system upgrades, longer term initiatives like management analytics application programming and customization, database software development and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small businesses with higher levels of availability, protection, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also easy for clients to migrate to another support provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit small businesses with mixed networks to save significantly on the expense of hardware, system support, and IT administration while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can support the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for IT data security and reporting.
The scope and depth of Progent's engineering team offer a unique array of benefits to companies wishing to increase the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for repairing real-world network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for fast solutions. An additional benefit of granular invoicing is that you will not be tempted to permit simple issues to stay unaddressed until they become big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every staff member to every customer. The practice of detailing and organizing support activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house IT personnel gain when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Find out more concerning Progent's knowledge transfer services.
If your Alexandria, Virginia business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).