Professional Online Support for Alexandria, Virginia Networks from World-class Consultants
Small businesses have traditionally been underserved by major network service organizations. Many small companies allow themselves to grow excessively reliant on freelance consultants or small support firms who lack the size or broad skill sets to react promptly or effectively to technical crises. Other small companies turn to giant service firms that employ personnel taught to offer by-the-numbers solutions to ordinary issues but who do not have the experience and technical scope to deal with the diversity of environments and lack of standards that characterizes small business IT systems.
Progent's proven approach to providing low-cost and effective technical support to small companies has made Progent among the top Microsoft-certified network consulting organizations in the United States. Progent has delivered remote help to small businesses in every state in the United States (See Progent's customer testimonials).
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services
For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited experts to assist your company to plan and implement your cloud computing strategy.
Primary Practice Areas Supported by Progent for Office Networks in Alexandria, Virginia
Progent's team of world-class experts provides support for all aspects of network systems deployed by businesses of any size. Practice areas served by Progent in and around Alexandria include:
Service Delivery Options for Alexandria, Virginia Companies
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity records, consistent follow-up, and tight expense control for a range of network support delivery modes that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
- On-site Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small companies the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for business software such as accounting, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site moves and major software migrations, extended initiatives such as business reporting software development and support, relational database application development and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that support the gear of some of the world's largest IT companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the top level of availability and scalability but that is in addition convenient for customers to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information protection and reporting.
The scope and depth of Progent's engineering team bring a powerful array of benefits to clients wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, in the trenches of IT service, executing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for resolving real-world network problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with big invoices for fast solutions. An additional advantage of granular invoicing is that you are not inclined to allow minor issues to stay unaddressed until they grow into major problems.
Read more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to each client. The practice of detailing and organizing support activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Alexandria, Virginia company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).