Low-cost Computer Help from Microsoft premier Professionals for Companies in Alexandria, VA
By offering professional support when you need it, making available specialized knowledge for key business applications, offering innovative services such as virtual data center hosting, invoicing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the business value of your information network and reduce service expenses. Progent recognizes that information system protection, reliability, and efficiency are as important to small businesses as to large enterprises but that small companies lack the economy of scale to invest aggressively in computer technology and in-house service groups. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to provide the IT support expertise your company needs when you require it and at a cost you can afford.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For larger companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support group. This can reduce expenses and help meet schedules for major projects like application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.
Progent can also offer the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Alexandria, Virginia Business Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco Premier CCIE network consultants and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Alexandria, VA small businesses for a broad range of information technologies such as:
Service Delivery Options for Alexandria, Virginia Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing computer support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive service records, consistent follow-through, and strict cost control for an array of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote computer support services.
- Onsite Support
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to give small companies the ideal combination: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more about why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for business programs including financials, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major software migrations, longer term initiatives like management information application development and customization, database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of dependability, protection, and performance than is possible using the class of internal data center that is realistically affordable for most small companies. Since Progent uses the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to transfer to another support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can help with advanced security projects such as SIEM solutions to help enterprises comply with business guidelines and government regulations for network data protection and reporting.
The breadth and size of Progent's engineering staff offer a unique set of advantages to clients wishing to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the front lines of IT service, executing a wide variety of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for fixing actual network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for fast fixes. Another benefit of granular invoicing is that you will not be tempted to permit incipient issues to stay unaddressed until they become big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every consultant to every customer. The discipline of detailing and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Small businesses who work with freelance service providers or who maintain internal IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Alexandria, Virginia company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).