Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Alexandria
ProgentProgent's consulting support for network service organizations in Alexandria Virginia enables your company to offer your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless adjuncts to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team helps you elevate and preserve your branding.

Progent is a network consulting company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers seamless resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful service desk. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metros is offered across the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit requests using your own branded web portal, an 800 number, or by sending a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all IT expertise your customers may require. You can build your team and core in-house competencies steadily without being forced to decline new business owing to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, under your management, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully documented. This allows support group to shift service responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and affordably take on additional jobs outside your core areas of excellence and open additional geographies without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers under your own brand.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs and produces quick solutions.
  • Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's veteran team of certified consultants and technical experts offers Alexandria, Virginia businesses a broad array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Providers in Alexandria, Virginia
To learn more information about Progent's consulting program for network service firms in Alexandria, Virginia, call 1-800-993-9400 or visit Contact Progent.