Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Alexandria
ProgentProgentís consulting services for network service firms in Alexandria Virginia allows you to offer your clients Progent's consulting and Help Desk support under your company's own branding as a seamless supplement to your in-house network services group. This can put you on the fast track to grow your revenue, close gaps in your service offerings, create happy customers, and increase your profits.

Progent's roster of network engineers, PC support specialists, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the IT staffs of some of the worldís biggest IT support businesses. Progentís range of technical knowledge allows you to widen the scope of your IT support practice, and Progentís transparency lets you strengthen and preserve your company's brand.

Progent is a network support firm with 20 years of experience delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of world-class IT services. Progent bills you directly and performs under your instructions to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing systems are not only expensive to license and staff, but difficult to set up and manage. Smaller IT service companies do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop support staff provides Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is available across the US at extra cost.
  • You have full control of your customers and billing.
  • Your clients submit requests via your own branded Internet portal, a toll-free number, or by sending an email to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service firms allows your support team to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without having to decline opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service group, under your direction, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Documentation: Progent uses an advanced documentation platform to make sure all IT services delivered are fully documented. This enables support group to shift service responsibilities to internal personnel once you have sufficient staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on more opportunities beyond your core areas of expertise and serve new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: Thanks to a large roster of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering quick results.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's seasoned roster of certified engineers offers Alexandria, Virginia businesses a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Alexandria, Virginia
To learn additional details about Progent's consulting support for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or visit Contact Progent.