Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Alexandria
ProgentProgentís consulting services for IT service firms in Alexandria Virginia enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent supplement to your in-house IT support team. This can help you add to your client base, fill out your service portfolio, satisfy your clients, and improve your bottom line.

Progentís nationwide team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is a network support company with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any independent computer support firm in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to provide your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but challenging to set up and manage. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support volume, the range of technologies your company can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metro areas is offered across the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit requests by means of your own branded web portal, a toll-free number, or by sending a request to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows you to act as a single point of contact for practically all IT expertise your customers may need. You can build your staff and strategic IT skills at your own pace without having to turn down new business due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation platform to make sure all services delivered are thoroughly documented. This allows your IT support organization to transfer service assignments to in-house personnel once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional opportunities beyond your main fields of expertise and open new geographies without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more services to more customers under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Efficient online support cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's veteran roster of certified engineers offers Alexandria, Virginia businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Alexandria, Virginia
For more details about Progent's reseller program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or see Contact Progent.