Alexandria Consulting Support for Network Service Organizations
Short-Term Support Team Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Alexandria
Progent's consulting support for network service organizations in Alexandria Virginia enables your company to offer your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless adjuncts to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team helps you elevate and preserve your branding.
Progent is a network consulting company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers seamless resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful service desk. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's remote desktop support team provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
- Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metros is offered across the country at extra cost.
- You have full control of your customers and invoicing.
- Your clients submit requests using your own branded web portal, an 800 number, or by sending a request to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all IT expertise your customers may require. You can build your team and core in-house competencies steadily without being forced to decline new business owing to a lack of in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, under your management, and bills you instead of your customer.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Detailed Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully documented. This allows support group to shift service responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
- Safely Expand Your IT Support Practice: You can easily and affordably take on additional jobs outside your core areas of excellence and open additional geographies without assuming the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers under your own brand.
- Add to Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs and produces quick solutions.
- Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's veteran team of certified consultants and technical experts offers Alexandria, Virginia businesses a broad array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Management
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Providers in Alexandria, Virginia To learn more information about Progent's consulting program for network service firms in Alexandria, Virginia, call 1-800-993-9400 or visit Contact Progent.
An index of content::
On-site Support Multi-factor Authentication
Zero Trust Cybersecurity Engineer
Progent's Duo services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.
24-Hour Email Image Spam Protection Technology Professional
Email Guard Data Loss Prevention Specialists
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter.
Top Ranked ProSight Reporting ConnectWise Automate Consultant Services
Specialist ProSight Reporting Auvik Network Managemrnt
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Windows Cluster Consultant Services
On-site Technical Support Fault Tolerant Internet Connection
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small organizations to minimize network downtime by providing cost-effective remote consulting for disaster recovery/business continuity planning, high-availability IT design, backup/restore systems, and non-disruptive maintenance. Progent's business continuity experts can assist your company to plan and validate a sensible business continuity strategy that matches your business needs and budget. Progent's disaster recovery specialists can help you to design, implement, and maintain resilient technologies such as non-stop Internet access, virtualization, clustering, network load balancing, transparent online backup, and geographically dispersed hot backup centers.
Emergency ProSight Reporting Remote Infrastructure Monitoring Engineer
After Hours ProSight Reporting Remote Infrastructure Management Integration
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Service Reports Technology Consulting
Tracking Service Costs Network Consultants
Progent uses a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to every client. The discipline of detailing and archiving support records allows more efficient service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Specialist SQL Server Replication
Award Winning SQL Development Group
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts as well as to information workers, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and database programs in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and broad knowledge in planning and building data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Microsoft LCS Server IM Help and Support
Microsoft LCS Server Instant Messaging Network Consulting
MS Communications Server provides IM and presence in an extensible, world-class package featuring advanced protection, transparent integration with additional Microsoft software, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated operational efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-administer, highly available solution. Effective deployments of Office Communications Server require careful planning and consideration before roll out. Progent's Microsoft-certified professionals can deliver the skill necessary to realize all the advantages of Office Communications Server throughout your entire corporation.
Microsoft Exchange 2007 Specialist
Exchange 2007 Edge Server Integration Services
Progent's Microsoft certified support team can help you design and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Exchange 2007 Server.
Windows Cluster Online Help
Largest Windows 2008 Cluster Setup and Support
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth experience assisting small and mid-size organizations to reduce system downtime by offering cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability network infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progent's business continuity consultants can help your company to develop and validate an efficient business continuity plan that matches your business goals and IT budget. Progent's disaster recovery engineers can help you to design, deploy, and support resilient technologies including redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.
Consulting for IT Service Providers Network Consultants
IT Services for Service Firms Professional
Progent's Reseller Program for IT Service Providers lets you use Progent's information technology engineers while retaining your own service brand as a transparent arm of your IT services staff.
ransomware protection review Engineer
ransomware preparedness Services
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your current AV defense and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that reduces your exposure to ransomware and aligns with your business requirements.
Engineers Ryuk ransomware cleanup
Netwalker ransomware recovery Engineers
Progent's seasoned ransomware recovery experts can assist you to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Ryuk ransomware hot line Consulting Services
24x7 Locky ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Consultants WiFi 6/6E Management
Specialist WiFi 6/6E Planning
Progent can help you design, configure, manage, monitor, and troubleshoot an efficient Wireless network infrastructure, select appropriate technology, and configure access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to put together a thorough 802.11ac wireless system security plan that is well integrated with the security strategy for your entire business network.
After Hours Two-factor Authentication (2FA) Computer Engineer
MFA and Single Sign-on Remote Troubleshooting
Progent's Duo managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Xen Hypervisor Integration Support
24-Hour Citrix Virtualization Consultancy
Progent's Citrix-authorized engineers can help you to evaluate the business advantages of XenServer and other Citrix products, and can assist you to design, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can in addition analyze your current XenServer deployment and show you how to enhance consolidation, performance, protection, availability, and recoverability.
Private Cloud Services Engineers
Private Cloud Integration Specialist
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that delivers the highest level of dependability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting and Management options are based upon mature virtualization architectures that allow small companies with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unmatched degree of vendor independence.
Dynamics NAV Application Consulting
Programmer Dynamics NAV ERP
Progent can provide online and on-premises configuration, migration, customization, training for Dynamics Business Central/Navision.
Technology Consulting Services Connectix Virtual Server
On-site Technical Support Microsoft Virtual Machines
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 platform and powered by software first produced by Connectix, provides the performance needed to carry out server consolidation, application upgrade, and server quarantine projects via virtualization techniques in an enterprise-class IT environment with advanced scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at businesses who want to improve operational efficiency in software programming and piloting, migration from outdated mission-critical software, and hardware consolidation. Progent's certified Virtual Server experts can assist your IT staff to evaluate and deploy MS Virtual Server 2005.
Catalyst 9100 Series AP Management Onsite Technical Support
24x7x365 Remote Troubleshooting Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey
Progent's Cisco Catalyst 802.11ax Access Point consultants can provide affordable online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Microsoft and Apple Mac Desktop Consulting Service
Microsoft Certified Partner Desktop IT Consulting Firm
Progent can deliver a broad array of affordable support services to assist you to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide onsite or online help for single machines or notebooks or work with you to plan and carry out a large-scale migration to new or revised operating system software and applications. Progent can also provide consultants and technicians to assist your company to plan for and complete a site relocation or merger designed to cause minimal interruption to your productivity.
MSF Software Recovery
Planning Phase: Design and Architecture Proposals Outsourcing
In performing IT tasks for corporate clients, Progent uses a phased approach based on specified milestones so as to meet financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, test models, design tuning, and professional deployment. All phases are recorded to provide a comprehensive summary of technical services performed and to assist in ongoing network support.
Extended Call Center Economics Professionals
Supplemental Support Desk Cost Savings Network Consultant
Progent's Help Desk management and co-management services allow companies to cut costs, increase productivity, and adapt quickly to sudden changes in economic circumstances.
Engineer Lync Server 2013 topology
Microsoft Experts Lync Server 2013 and SharePoint Consultants
Progent's consultants can help your company to evaluate the value of Lync Server 2010 for your environment and can help you to design and carry out an installation of Microsoft Lync Server that centralizes the control of Instant Messaging and Presence and increases the output of your office employees, at-home workers, and smartphone users. Progent can also assist your company to carry out a smooth upgrade to Microsoft Lync Server from Office Communications Server or Microsoft Live Communications Server, interface Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to run Microsoft Lync Server to improve the team-computing capabilities of Microsoft Office programs, and provide training and continuing technical support for Microsoft Lync Server and other Microsoft technologies.
Small Business Implementation Services
Small Office Configuration Services
Progent offers organizations of any size enterprise-class IT remote or in-person consulting services for networks based on Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also can provide security consulting for businesses varying in size from the small office to the worldwide enterprise.
Top Ranked CIO Computer Consultants
CIO Computer Consulting
Progent can supply small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate IT products to improve business processes so they align better with your business goals. Your business can create and install a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.
Small Business 100 Access Point IT Consulting
Computer Consulting Small Business WAP100 AP
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, manage, and debug Cisco Small Business 100/300/500 Wireless Access Points.
OS X Lion Networking Specialist
Emergency macOS and Cisco IT Consulting
Progent's Mac support engineers can help you with a wide array of network infrastructure issues such as network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including Voice over IP and high-speed wireless networking. For business networks based solely on Apple Mac OS X or for environments that use a mix of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to deal with the challenge of planning, configuring, and maintaining a network architecture that is reliable, safe, efficient and aligned with your business goals. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Catalyst Wi-Fi 6 WAP Online Support Services
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout On-site Support
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Access Point consultants offer affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
On-site Technical Support Automated Desktop Inventory
Specialist Automated Server Inventory
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact your business.
Remote Support Internet Security and Acceleration Server 2006
Emergency Microsoft ISA Server 2006 Online Troubleshooting
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified Internet Security and Acceleration Server support professionals can help you plan, rationalize, test, implement, customize and manage the any edition of ISA Server 2006 on your information system.
Onsite Technical Support Co-managed Service Desk
Extended Call Desk Support
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Design Firm VBA
VBA Integration Firm
For help creating, enhancing, or repairing business aplications for Windows, any version of Linux, or the Web, Progent's team of programmers, relational database designers, and software project managers can ensure you get the job done on schedule and within your budget. Progent's seasoned software developers offer cost-effective and expert remote help for projects as small as creating Vidual Basic scripts for Office Excel or as large as rolling out line-of-business RDBMS applications based on SQL Server or MySQL.
