Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Alexandria
Progent's consulting support for network service organizations in Alexandria Virginia enables your company to offer your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless adjuncts to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team helps you elevate and preserve your branding.
Progent is a network consulting company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers seamless resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful service desk. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all IT expertise your customers may require. You can build your team and core in-house competencies steadily without being forced to decline new business owing to a lack of in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's veteran team of certified consultants and technical experts offers Alexandria, Virginia businesses a broad array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
Find Out More Details About Progent's Consulting Program for IT Service Providers in Alexandria, Virginia To learn more information about Progent's consulting program for network service firms in Alexandria, Virginia, call 1-800-993-9400 or visit Contact Progent.