Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Alexandria
ProgentProgent's consulting services for network service firms in Alexandria Virginia allows you to provide your clients Progent's consulting and Help Desk support under your own branding as a seamless augmentation of your regular IT support team. These services can put you on the fast track to grow your client base, expand your service offerings, satisfy your clients, and increase your profits.

Progent's nationwide roster of network experts, desktop integration and troubleshooting specialists, network admins, and data security professionals have worked as seamless extensions to the support staffs of some of the world's largest IT support businesses. Progent's range of expertise enables you to add to the scope of your IT service practice, and Progent's transparency lets you promote and protect your company's brand.

Progent is an IT support company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not only expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support companies rarely have the required resources. Progent's Help Desk and ticketing solution gives IT service firms a practical way to keep their company branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Call Center and ticketing services enable you to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is available across the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter requests via your custom branded web portal, an 800 number, or by sending a message to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows your support team to act as a sole source for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies steadily without being forced to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support group, responding to your management, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service documentation system to make sure all services performed are fully documented. This allows your IT support organization to transfer account assignments to in-house consultants once you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently take on additional jobs outside your main areas of expertise and serve additional geographies without assuming the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by delivering more services to more clients using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad array of technologies and can act as a dependable resource for growing your IT service operations.
  • Rapid Problem Escalation: With a large roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided remote network support ranging from Call Center support to advanced consulting. Efficient remote support cuts costs and produces quick solutions.
  • Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Alexandria, Virginia Organizations
Progent's seasoned team of certified consultants offers Alexandria, Virginia organizations a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Alexandria, Virginia
For additional details about Progent's consulting support for network service firms in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.