Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Alexandria
Progent's consulting services for network service firms in Alexandria Virginia allows you to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a transparent augmentation of your in-house network services group. These services can ease the way for you to grow your revenue, close gaps in your service catalog, create happy customers, and increase your bottom line.
Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, network admins, and data security professionals have acted as seamless adjuncts to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support practice, and Progent's transparency helps you promote and preserve your company's brand.
Progent is an IT consulting company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of professional services. Progent bills you directly and works under your instructions to deliver your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to set up and maintain. Smaller IT support companies seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support firms an affordable way to keep their custom branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills at your own pace without having to say no to new business due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's nationwide team of certified engineers offers Alexandria, Virginia companies a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:
Learn More About Progent's Reseller Support for Network Service Firms in Alexandria, Virginia For more details about Progent's reseller program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or see Contact Progent.