Alexandria Consulting Services for Computer Support Companies
Transparent Short-Term IT Support Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Alexandria
Progent's consulting support for IT service organizations in Alexandria Virginia allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless supplement to your regular network services group. These services can ease the way for you to grow your revenue, fill out your service offerings, satisfy your customers, and increase your profits.
Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as seamless expansions to the IT staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is a network consulting company with two decades of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but also challenging to configure and manage. Smaller IT support companies rarely have the necessary resources. Progent's Help Desk and ticketing program gives IT support firms a practical way to keep their custom branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the range of technologies your company can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in major metros is available throughout the US at additional cost.
- You have full control of your clients and billing.
- Your customers enter requests using your own branded Internet portal, a toll-free number, or by directing an email to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows your support team to act as a sole point of contact for practically all IT expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, responding to your direction, and invoices you instead of your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
- Detailed Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services delivered are fully documented. This enables support group to transfer account responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Business: You can quickly and efficiently take on additional opportunities outside your main areas of excellence and serve new geographies without the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more clients under your own company name.
- Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT service business.
- Fast Escalation: Thanks to a sizable team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
- Online Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk services to advanced consulting. Effective online support saves money while delivering fast solutions.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Alexandria, Virginia Organizations
Progent's nationwide team of certified engineers can deliver Alexandria, Virginia companies a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Customization
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for Network Service Organizations in Alexandria, Virginia To learn more details about Progent's consulting program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Expert Integration Services Microsoft 365 Exchange Online and on-premises Exchange
MCSE Expert Certified Microsoft 365 and iOS Integration
Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and on budget.
Windows 11 Engineers
Microsoft Windows 11 Migration Network Engineer
Progent's Microsoft-certified Windows 11 experts offer an array of services to support Windows 11 such as cloud and hybrid integration, mobile device management, at-home workforce access, data and identity security, centralized deployment, and Call Center support.
Network Consultants Cybersecurity Bulletins
Cybersecurity Company Network Security Bulletins
This page contains current information on security threats, patches, and leading practices. Call or email Progent if your organization needs assistance protecting your system against the latest IT security threats.
Support Services Work from Home Collaboration Software
Consultant Remote Workforce Collaboration
Progent can assist small and medium-size companies to deploy collaborative technology to make it easy for their remote workforce to benefit from positive interaction with fellow workers and customers.
Managed IT Services Consultants Computer Engineer
Network Management Outsourcing Consult
Progent's ProSight family of managed services are designed to offer businesses who maintain minimal in-house network administration and support staffs with affordable help from enterprise-class management platforms and technical experts. Advantages of the ProSight catalog of managed IT services include predictable IT management expenses, smart automation of routine administrative processes, ongoing absorption of new information technology, smooth transition from legacy systems to current solutions, close alignment of computer technology with strategic objectives, guidance from seasoned IT consultants, and freeing up management to focus on business issues instead of ever-changing information technology.
Microsoft Windows 7 Migration Technology Consulting
Windows 7 Training Computer Consulting
Progent's Microsoft certified consultants can help you to assess
Programming Firm FRx Report
Custom Microsoft Access Integration Companies
For custom program creation, Progent can supply software design experts to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a broad range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Google Android integration IT Consultant
Android and Cisco ASA firewall integration Specialists
Progent's seasoned group of IT consultants and application experts have years of background delivering online and onsite assistance for businesses of all sizes who want to integrate Android phones and tablets into their information networks so that users can work together from virtually anywhere. Progent has the range of know-how to resolve network problems that span multiple vendors and that entail a combination of legacy and up-to-date information technology. Progent provides cost-effective remote consulting to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to resolve particularly stubborn technical issues, or Progent can provide comprehensive project management support to ensure that you complete major IT initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid networks and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or one-on-one training sessions to help you manage and use Android phones and tablets securely and productively.
Support VPN Routers
CCNP Expert Certified Catalyst 8200 Help and Support
Cisco has developed a full array of routers including routers built to provide the protection, bandwidth, and reliability demanded by organizations from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.
Dell DRAC Consulting
HP Lights-Out 100c Remote Management Card Consultant Services
Remote management cards offer IT managers complete control of a server without the requirement for a personal visit. Using these server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and support a high-availability business network that incorporates remote server management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical help. Progent has experience with a variety of remote management cards such as Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.
SonicWall NSA 6650 Firewall Security Organization
SonicWall NSA 9650 Firewall Cybersecurity Group
Progent's certified SonicWall firewall experts can show you how to integrate, manage, and tune SonicWall firewall devices including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete security plan and design security into your business practices.
Consultant Services Flexential Tampa Internet Data Center
Flexential Data Center Specialists
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a team of IT experts based in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran disaster recover preparedness consultants. Progent can also assist you to plan and execute a migration to the Flexential facility by providing services such as planning system configuration, specifying hardware, system configuration and testing, troubleshooting, streamling online management, and training your IT staff.
SBS 2003 Remote Support Services
Microsoft SBS Premium Add-on Integration
Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a feature-rich but manageable information. The technical sophistication of the Microsoft .NET products included with Small Business Server requires a network support expert with hands-on background designing and building cohesive, comprehensive business network environments. Progent's SBS Server consultants have an average of over a decade of experience supporting business systems powered by Microsoft platforms. This experience assures you success in installing, managing, and troubleshooting network solutions that include the SBS Server package of servers and productivity software.
Microsoft Windows Server 2008 R2 Engineer
Emergency Integration Services Windows 2008 R2
Microsoft Windows Server 2008 is a major step forward in making information systems more protected and fault tolerant, easier to virtualize and administer, higher performing, and able to offer a better platform for web publishing. Progent can help your company benefit fully from the enhancements incorporated into Windows Server 2008 by delivering Microsoft-certified consulting, support, training, temporary staffing, monitoring, and security services.
Windows Server 2022 Storage bus cache Network Consulting
Microsoft Certified Expert Windows Server 2022 Windows Defender ATP Support
Progent's certified Windows Server 2022 experts can help your company to design and implement an efficient upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Microsoft Exchange 2000 Upgrade Network Consultants
Best Microsoft Exchange Upgrade Remote Consulting
Progent is one of the most qualified network support firms for creating email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the advantages of Exchange Server 2000 under common situations including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
Windows 11 Management IT Consulting
Windows 11 Power Automate Support and Setup
Progent's Windows 11 consultants can provide a variety of services for Windows 11 including cloud solutions, mobile device management and synchronization, telecommuter access, data and identity security, automated provisioning, and Call Center support services.
Consultant MSP360 B2 Backup Storage
MSP360 Exchange Mailbox Backup Professional
Progent can assist you to create, deploy and debug a backup/restore solution based on MSP360 technology. MSP360 offers file/folder or image-based backup/recovery for VMs and physical computers, works with all leading public clouds, and allows you to create a data protection solution with a low Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to prevent data loss resulting from human mistakes, computer glitches, ill-intentioned users, and malware assaults like ransomware.
Technical Consultant Catalyst 802.11ax AP Migration
Computer Consultants Catalyst AP Management
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point experts can provide economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
SharePoint 2016 and OneDrive for Business Support
SharePoint 2016 Federated Search IT Consultants
Progent's Microsoft-certified consultants can provide economical remote and onsite consulting expertise, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
Microsoft Certified Expert ISA 2004 Firewall Consultants
24x7 ISA 2004 Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security designs for information systems with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and implement an installation of Microsoft ISA Server 2004 that meets your information protection needs without limiting your network.
Service Desk Support Network Engineer
Call Desk Management Services IT Consulting
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Integration Call Desk Outsourcing Services
Computer Support Help Desk Services IT Consulting
Progent's Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Double Take Replication Manager Online Troubleshooting
IT Consultants Double-Take Software Backup
DoubleTake/Carbonite Software offers a family of tools designed to provide small and midsize companies a variety of affordable alternatives for replicating and recovering business-critical applications such as Exchange Server, SQL, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite products into small company information systems to create a high state of fault tolerance and disaster recovery capability at an affordable price.
24-7 ProSight Behavior-based Virus Detection Consulting Services
Malware Forensics IT Consulting
ProSight Active Security Monitoring (ASM) incorporates next generation behavior AI technology from SentinelOne to guard endpoints as well as physical and virtual servers against known and new ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Linux Online Consultancy
Sun Solaris Remote Professionals
Progent provides national online phone support and consulting services for businesses who run Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows technology. Remote technical support provides optimum leverage for your information technology budget by extending user productivity and limiting the time billed for computer analysis and repair. Advanced remote support technology and skilled service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and expense by going to your location. In the vast majority of situations your IT issues can be dealt with over the phone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP certified security specialists to assist you with the most difficult system issues.
Consultant WannaCry Ransomware Cleanup
Ransomware Protection Engineers
Progent provides consulting for security testing software including LANguard from GFI for performing a set of automatic system auditing scans to identify possible security gaps. Progent has extensive experience with network auditing tools and can show you how to understand audit reports and respond appropriately. Progent can help you design protection into your business operations, install scanning tools, plan and implement a secure system architecture, and recommend policies to optimize the security of your IT system. Progent's security engineers are ready to assist you to set up a firewall, implement secure remote connectivity to email and data, and install VPN. Progent's accredited security consultants can also validate the protection of web-based software and can provide comprehensive security audits of company-wide security to validate your company's compliance with recognized international security standards such as HIPAA, NIST, and ISO 17799.
24x7x365 SCCM 2012 Windows Server Deployment Support and Help
Microsoft Configuration Manager 2012 Engineer
Progent can help your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy change management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving IT requirements. In addition, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Windows and UNIX Consultants
UNIX, Windows Consultant
If you are producing UNIX-based software on a network that has Microsoft Windows-based processors, desktops, and office productivity products, Progent offers comprehensive IT outsourcing that frees you to focus on your field of high-value expertise while avoiding the continual distraction of managing your company information system. Through the use of automated server monitoring and by delivering online and on-site support as your business needs it, Progent represents an affordable way for managing an IT system that features high availability, protection, and efficiency. Progent's developer support offerings include full-service it outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, proactive network monitoring services, and Helpdesk outsourcing.
Helpdesk Sharing Costs Integration Services
Call Desk Sharing Costs Technology Consulting Services
Progent's Helpdesk outsourcing and co-sourcing service programs allow organizations to reduce costs, enhance productivity, and adapt immediately to sudden changes in economic circumstances.
SentinelOne Malware Forensics Experts Technology Consulting
SentinelOne Singularity and Vigilance Reseller Computer Consulting
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that includes AI software and expert services to provide comprehensive endpoint detection and response (EDR).
Project Planning Professional
Enterprise Windows 2003 Network Outsource
For enterprises with branches in or any region served by Progent's engineers, Progent's Microsoft-Certified IT consulting experts and certified Cisco network consultants offer a range of IT support services including project planning, Sarbanes Oxley compliance, office moves, enterprise security, system design, local or phone-based emergency support, and technical support for colocation hosting environments. A Progent IT architect can help you design a multi-office network that makes efficient use of co-location facilities and Internet hosting sites. Progent's Microsoft Premier consultants can help major corporations design, deploy and support major rollouts of updated versions of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional experts can help you deploy Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.
