Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Alexandria
ProgentProgentís consulting services for IT service firms in Alexandria Virginia allows you to offer your customers Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your regular IT services group. This can ease the way for you to grow your client base, expand your service portfolio, create happy clients, and improve your profits.

Progent's team of network experts, PC support technicians, network admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's largest IT service businesses. Progentís breadth and depth of expertise allows you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support company with 20 years of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional IT services. Progent invoices you directly and works under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to set up and maintain. Small or niche IT support providers seldom have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is offered throughout the US at extra cost.
  • You retain full control of your customers and billing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for practically all technical guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without having to say no to new business due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are thoroughly documented. This enables support group to shift account assignments to internal consultants once you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely accept more opportunities beyond your main fields of expertise and serve additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
  • Fast Problem Escalation: With a large team of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to high-level consulting. Effective remote service cuts costs and produces quick results.
  • Advanced Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's veteran roster of certified consultants can provide Alexandria, Virginia businesses a broad range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Support for IT Service Providers in Alexandria, Virginia
To learn additional details about Progent's consulting support for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.