Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Alexandria
Progent's consulting support for network service firms in Alexandria Virginia allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house network services team. This can help you grow your revenue, expand your service portfolio, create happy clients, and improve your profits.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing systems are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT service firms do not have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an affordable way to keep their company branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can build your team and strategic in-house competencies steadily without being forced to turn down new business due to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's veteran roster of certified engineers can deliver Alexandria, Virginia companies a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:
Learn More About Progent's Consulting Program for Network Service Providers in Alexandria, Virginia To learn more details about Progent's reseller program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.