Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Alexandria
ProgentProgent's consulting support for network service firms in Alexandria Virginia allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house network services team. This can help you grow your revenue, expand your service portfolio, create happy clients, and improve your profits.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding.

Progent is an IT support company with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing systems are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT service firms do not have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an affordable way to keep their company branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metro areas is offered throughout the country at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers submit requests using your custom branded web portal, an 800 number, or by sending an email to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can build your team and strategic in-house competencies steadily without being forced to turn down new business due to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and invoices you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all IT services performed are fully described. This enables support group to transfer account assignments to in-house personnel when you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and efficiently take on more jobs outside your core areas of excellence and serve new territories without exposure to the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by offering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Fast Escalation: Thanks to a large roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Support Experts: For two decades, Progent has provided remote network support from Help Desk services to high-level consulting. Efficient online service cuts costs while delivering quick results.
  • Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's veteran roster of certified engineers can deliver Alexandria, Virginia companies a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Providers in Alexandria, Virginia
To learn more details about Progent's reseller program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.