Alexandria Consulting Expertise for IT Service Providers
Seamless Short-Term Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Alexandria
Progent's consulting support for network service firms in Alexandria Virginia allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house network services team. This can help you grow your revenue, expand your service portfolio, create happy clients, and improve your profits.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing systems are not just costly to acquire and staff, but difficult to configure and maintain. Smaller IT service firms do not have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an affordable way to keep their company branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard service times are 5am to 7pm PST, five days a week.
- Extended support is available at extra cost.
- Optional on-premises service in major metro areas is offered throughout the country at additional cost.
- You have complete control of your customers and invoicing.
- Your customers submit requests using your custom branded web portal, an 800 number, or by sending an email to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can build your team and strategic in-house competencies steadily without being forced to turn down new business due to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and invoices you instead of your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all IT services performed are fully described. This enables support group to transfer account assignments to in-house personnel when you have sufficient staff and appropriate skill sets.
- Safely Grow Your Service Business: You can easily and efficiently take on more jobs outside your core areas of excellence and serve new territories without exposure to the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by offering more services to more clients under your own company name.
- Add to Your Services Portfolio: Progent offers world-class support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
- Fast Escalation: Thanks to a large roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
- Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
- Remote Support Experts: For two decades, Progent has provided remote network support from Help Desk services to high-level consulting. Efficient online service cuts costs while delivering quick results.
- Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's veteran roster of certified engineers can deliver Alexandria, Virginia companies a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and MS Entra Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud
- Remote Network Support
- Work from Home Integration
- Cisco Network
- Juniper Technology
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Program for Network Service Providers in Alexandria, Virginia To learn more details about Progent's reseller program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Microsoft Certified Expert Professionals 64-bit Processing
64-bit Computing Professional
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the important 32-bit applications which you intend to keep plus the latest 64-bit editions of software you plan to run.
Support Services Hybrid Microsoft 365 solutions
Microsoft 365 AD FS Remote Support
Microsoft has made a strong effort to enable transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help you with any phase of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.
Ryuk ransomware hot line Consultant Services
Ryuk ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
CCIE Expert Certified Engineer Microsoft Azure Backup
Microsoft Certified Expert Azure hybrid cloud solutions Consultants
Progent's consultants can help you with any aspect of Azure cloud integration such as needs analysis, readiness evaluation, solution architecture, pre-production testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN tunnels so your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure resources.
MS SQL Server Contract Programming Firm
Microsoft Expert SQL Server 2008 Migration Consultants
SQL Server 2005 delivers indispensable, standardized tools to IT experts as well as to network users, lessening the complexity of designing, deploying, managing, and accessing company data and analytical programs on platforms ranging from mobile devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with real-world experience and wide knowledge in designing and deploying data-driven, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Exchange 2007 Edge Server IT Consulting
Exchange 2007 Server Professionals
Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting services include assistance with the integration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.
Best Navision Design and Installation
Axapta Integration Support
Progent can provide you with experts who can modify your Microsoft Dynamics ERP, MRP, and accounting system programs to meet your unique company requirements. Progent's Microsoft support experts provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides custom e-Commerce integration support for safe, company-wide information sharing as well as interfacing with Customer Relationship Management applications.
Online Support Windows Server 2008 Hyper-VI
Windows Server 2008 BranchCache Engineers
Progent's Microsoft-certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, create pilot systems and migration plans, install Windows Server 2008 with your IT environment and workload, educate your support staff how to use new administration tools, and provide ongoing consulting and technical support via budget-friendly options such as Contact Center service and online technical support.
Flexential Colocation Center Technology Professional
Flexential Tampa Colocation Center Specialist
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a team of network experts based in the Tampa area, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran disaster recover planning consultants. Progent can also help your business to design and carry out a move to the Flexential facility by providing services like designing system configuration, recommending hardware components, system configuration and validation, debugging, setting up online management, and training your IT staff.
Zero Downtime Data Center Professionals
Fault Tolerant Colocation Consultant Services
Progent's Data Center professionals can show you how to find high availability data centers that meet the specific requirements of your company. High availability colocation sites are especially appealing to small organizations due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to create an on-site data center that offers even a minimum degree of fault tolerance is too expensive for typical small organizations. Progent is ready to show you how to get all the advantages of non-stop data centers and fault tolerant colo sites by providing a full array of engineering and maintenance services.
24-7 Juniper SRX Series Gateway Cybersecurity Company
Juniper SRX210 Router Computer Security Specialist
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
FreeBSD Computer Consultants
FreeBSD Small Business Computer Consulting
Progent's UNIX platform support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to help you create and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
Aironet Outdoor APs Computer Consultants
Aironet 802.11ax Wireless On-site Support
Progent's Cisco CCIE-certified wireless infrastructure consultants offer remote or on-premises configuration and troubleshooting support to assist you to design, implement, upgrade, tune, manage and troubleshoot Aironet wireless access point environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to work with your specific office layout, construction, and anticipated network traffic.
ransomware removal and file restore Consultant Services
ransomware cleanup and file restore Engineers
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your network, assist with settlement negotiations with a threat actor, and rebuild an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Extended Call Center Economics Support and Integration
Integration Call Center Sharing Economics
Progent's Help Desk management and co-management service programs enable companies to save money, enhance output, and adapt rapidly to fast-changing economic environments.
24-Hour Network Intrusion Penetration Testing Symantec VelociRaptor
24/7 Network Consulting Symantec VelociRaptor
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor family or help you upgrade to newer firewall technology. Progent can also enable you to design and execute a complete security plan that can include firewall and VPN appliances and software, managed security and virus defense services, system monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your one-stop source for on-going network help, maintenance, education, and security expertise.
Technology Consulting Services Application Monitoring
Remote Network Monitoring IT Consultants
Remote continuous network monitoring, automated alarms, and periodic reports are crucial to maintaining the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can get a degree of protection that was previously limited to large enterprises. Progent offers several RMM options delivered as economical services designed to help your company to identify and fix a most network issues before they can impact productivity.
SQL Server 2016 Onsite Technical Support
SQL Server 2016 and Hyper-V Technology Consulting
Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security, availability, mobile computing support, plus built-in BI. New features include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Jason support, Row-level Security, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and on-premises support to assist businesses of any size to configure, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.
SharePoint Server 2007 Outsourcing
Microsoft Certified Expert SharePoint 2007 Professional
Progent's Microsoft-certified consultants offer small and midsize businesses IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a central location for your employees or customers to access, organize, distribute and interact with relevant data, documents, and applications and to interact with other people. It allows faster and better decisions, more efficient sharing across groups and more economical business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information available inside and outside a business network. Windows SharePoint Services join workers, clients, workgroups and major tasks with the information they've developed in a manner that makes data convenient to locate, retrieve and re-use.
Microsoft Forefront TMG Remote Consulting
Forefront TMG 2010 Consulting Services
Microsoft Forefront Threat Management Gateway builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that delivers a one-server solution for an array of security features such as an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to lower costs and enhance availability. Progent's Microsoft consultants can assist you to design and carry out pilot and production implementations; interface Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.
24/7/365 64-bit Migration Engineers
64-bit Upgrade Support Services
Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and repair a system-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit applications that you intend to retain as well as the latest 64-bit editions of software you plan to install.
SMS Upgrade IT Consultants
Systems Management Server Consultants
Progent's Microsoft certified consultants offer small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical applications rapidly and reliably to specified workers, lower software expense and adhere to licensing agreements by understanding usage profiles, enhance Windows protection by improving your awareness of vulnerability and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational expenses by efficiently utilizing the management functions built into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and resource tracking management including program and appliance inventory.
Hornetsecurity Altaro VM Backup Offsite Information Technology Consulting
IT Services Hornetsecurity Altaro VM Backup Deduplication
Altaro VM Backup from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises services to help you to plan, deploy, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.
CISA Certified Security Services
CISA Certified Auditor Cybersecurity Organizations
The CISA accreditation is an important qualification that signifies mastery in information system security auditing. Accredited by the American National Standards Institute, the CISA credential requires that consultants undergo a comprehensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Premier network security audit consultant able to help businesses in the areas of IS audit services, IT governance, systems and infrastructure lifecycle, IT service delivery, safeguarding of information resources, and disaster recovery preparedness.
Cisco Telepresence Technology Professional
Professionals Mirial
Progent offers the services of a certified engineer with expertise deploying products from the leading telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help you to design, configure, upgrade, or maintain a telepresence environment that protects your current investment and maximizes the strategic value of your IT system. Progent can also provide the services of network infrastructure engineers able to assist companies of any size to create and maintain a network that provides the performance, reliability, protection, and scalability required to accommodate your telepresence environment.
24-7 Support and Help Exchange Server 2000 Upgrade
Microsoft Exchange Upgrade Computer Consulting
Progent is one of the most expert information technology consulting companies for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the advantages of Microsoft Exchange 2000 for common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
MAS 90 Development Firms
Immediate MRP Programmer
Progent can provide you with programmers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your particular business requirements. Progent's Microsoft support experts offer expertise in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting support for secure, company-wide information sharing plus integration with Customer Relationship Management products.
