Alexandria Expertise for IT Support Providers
Temporary IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Alexandria
Progent’s consulting services for IT service organizations in Alexandria Virginia enables your company to offer your customers Progent's consulting and Help Desk support with your brand as a transparent extension of your regular network services group. These services can help you add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's roster of network experts, PC support technicians, network admins, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent’s transparency helps you strengthen and preserve your branding.
Progent is a network support firm with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program allow your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service companies include:
- Progent's online desktop service group provides Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metro areas is offered across the country at additional cost.
- You keep full control of your clients and billing.
- Your clients enter service requests through your branded web portal, a toll-free number, or by sending a request to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without being forced to say no to new business owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your direction, and invoices your firm instead of your client.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Detailed Documentation: Progent uses an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This allows you to shift service responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can easily and efficiently accept additional opportunities beyond your main fields of excellence and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by delivering more services to more customers using your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service operations.
- Rapid Escalation: With a large team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
- Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Help Desk support to advanced consulting. Efficient remote support saves money while delivering fast solutions.
- Major Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's seasoned roster of certified consultants and technical experts can provide Alexandria, Virginia companies a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Cybersecurity Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support Services
- Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Support for Network Service Organizations in Alexandria, Virginia For more details about Progent's reseller support for IT service firms in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Remote Workforce Security Integration Support
Work at Home Cybersecurity Support
Progent can assist small and medium-size companies to install endpoint security defense solutions and deliver response services required for at-home workers.
Online Consulting Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement
Cisco Catalyst Wi-Fi 6 AP Management Integration
Progent's Cisco-certified Catalyst 802.11ax WAP experts offer economical remote and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Microsoft ISA Server Support
Microsoft ISA 2004 Server Remote Support
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with multiple locations, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small business plan and deploy an installation of ISA Server 2004 that meets your information protection needs without restricting your productivity.
Positions Freelance Web Consultants
Job Opportunities Independent CRM Consultant
Our Experts Group offers consulting in important areas such as Apple OS integration and applications; Support for Linux-based, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and specialized program support; CIO, business analyst, and project management services; Special applications development and integration; Web site, eCommerce, Electronic Data Interchange, and client information portal development and integration; DBM support and efficiency help; Management intelligence consulting; and Telecommunications systems consulting.
MCP Outsourced IT Support
Checkpoint Certified Systems Engineer (CCSE) Integration Firm
Progent offers clients access to consultants who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that clients have the right to know that their IT support consultants have accredited testing as well as broad practical backgrounds so that Progent's customers can engage Progent's service with confidence. In many cases, vendor certifications like the CCIE brings privileges for significantly superior vendor support than is offered to non-certified consultants, allowing Progent to deliver clients a better level of computer service. In addition, major certifications such as CISA or ISSAP for IT security can aid corporate customers to demonstrate compliance with regulatory demands by using the services of recognized industry professionals.
Supplemental Help Desk Technical Consultant
Microsoft Experts Call Center Sharing Online Support Services
Progent’s Co-managed Help Desk service makes it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Microsoft GP/Great Plains On-site Technical Support
Immediate Dynamics GP IT Consulting
Key features of Dynamics GP accounting include a modular structure that allows you to buy just the components you require, a standardized foundation based on Microsoft technologies to safeguard your investment and provide a highly interconnected environment, enhanced reporting services that permit you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to enable access to business data, the capability to integrate data from almost any database or desktop software into Microsoft Dynamics GP, and an open architecture that makes it easy to develop custom applications. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP, and can provide experienced GP/Great Plains consultants to show you how to turn the advanced features of Dynamics GP/Great Plains business accounting software into a productive business solution.
IT Outsourcing Model White Paper
Immediate IT Outsourcing Examples Whitepapers
Progent’s IT outsourcing services offer budget-friendly computer support for medium-size organizations. Whether it involves planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or developing a web-based business solution, outsourcing your IT engineering services can reduce expenses and minimize risks, allowing network service budgets to increase in a more linear and manageable manner than is feasible by amassing a large, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your critical Windows-based business software including Windows 2008, Exchange Server 2007, and SQL Server 2008.
Private Cloud Virtual Datacenter Hosting Consulting Services
Private Cloud Hosting for Virtual Data Centers Consulting
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that enable small businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.
24x7 Microsoft Certified Partner Data Protection Manager 2012 Technical Support Services
Remote Support Services SCDPM 2012 and SQL Server
Progent's Microsoft-certified consultants offer remote or onsite support to help organizations of all sizes to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier versions of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed support for resolving especially stubborn problems, or comprehensive project management support. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
Windows Server 2012 R2 Data Deduplication Computer Consultants
Open Now Windows Server 2012R2 Hyper-V Online Support Services
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security strategy, automate IT administration, help with creating applications, and build and validate a DR/BC plan.
IT Outsourcing Example White Paper
White Paper Small Business IT Outsourcing
Progent’s IT outsourcing services provide affordable network consulting for mid-size corporations. Whether it includes planning system infrastructure, setting up an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or developing a web-based business solution, outsourcing your IT engineering services can smooth out expenses and minimize risks, allowing network support expenses to increase in a more moderate and manageable fashion than is possible by amassing a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can help you build a secure and robust system architecture for your critical Windows-powered applications including Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server.
Service Desk Sharing Economics Technology Consulting
Open Now Virtual Call Desk Economics Specialists
Progent's Helpdesk outsourcing and co-sourcing services help organizations to reduce costs and increase productivity.
24x7 Juniper SSG140 Router Firewall Configure
Top Rated Juniper SSG Series Firewall Protection
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
24 Hour Wireless Security Specialist
Remote Cisco wireless controller On-site Technical Support
Progent's Wireless Consulting Services provide a fast, economical way for businesses of all sizes to configure, manage and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Remote Catalyst Switch EVN Online Help
Catalyst Switch EVN Technical Support
Progent's Cisco-certified CCIE consultants can assist organization to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and migrate smoothly from outdated appliances to modern models.
Engineer Exchange 2013 Availability
Exchange 2013 eDiscovery Technical Support
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and delivers powerful innovations as well as a revamped structure. These enhancements affect vital areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create an efficient test and rollout plan, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable online support and management for Exchange 2013.
Hybrid Microsoft 365 Exchange integration Online Support
Technical Support Services Microsoft 365 Single Sign On
Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any facet of designing, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and within budget.
Development Company Amazon AWS hybrid cloud solutions
Amazon EC2 mobility Integration Companies
Progent offers affordable online consulting to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy all-cloud or hybrid cloud networking models that seamlessly incorporate Amazon AWS services. Progent offers as-needed expertise to assist you to overcome technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on time and within budget.
CISSP Certified Cybersecurity Professionals
Consultant Services CISSP-ISSEP Security
Progent's CISSP-premier network security experts can assist organizations of any size with any facet of IT security. Progent can create efficient security solutions that protect a small office from advanced malware attacks or Progent can design, configure, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile users accessing IT resources spread over a mix of physical sites and public and private clouds.
Computer Consulting Forefront Threat Management Gateway
Consultants Forefront Threat Management Gateway
Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server and offers a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting features, allows custom reports powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to lower expenses and improve recoverability. Progent's Microsoft consultants can assist your company to design and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
Wireless AP Technology Consulting Services
Aironet 3700 Access Point Technical Support
Progent's Cisco-certified Wi-Fi integration experts can assist you to deploy, administer, and troubleshoot Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Solaris Consultants
Sun Solaris Consulting
Progent's Solaris family consulting services provide small and mid-size businesses and software developers help with managing and maintaining Sun Solaris environments that run with Microsoft-powered networks. Progent offers your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise offers you a convenient single source to show you how to create and manage a secure and robust cross-platform network and communications solution that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
SQL Server 2016 Standard Specialists
SQL Server 2016 Data Warehousing Network Engineer
Microsoft SQL Server 2016 introduces major enhancements in speed, scale, data security, uptime, mobile computing integration, plus built-in business intelligence. New features include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, R language integration, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can provide online and onsite expertise to assist businesses of any size to configure, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products including Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Microsoft Virtual PC for Mac Specialist
Windows Applications on macOS Technical Support
For businesses that have a mix of Mac and Microsoft Windows desktops, there are two popular solutions for using Microsoft Windows-only applications on a Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach a Mac to a networked Microsoft Windows-powered computer to run Microsoft Windows software and share network resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so that you can run Windows programs locally. Progent's macOS and Mac OS X technology support experts can assist you to maintain these products for running Microsoft Windows programs on your Apple Macs and can in addition assist your company to assess and configure other products for Microsoft Windows PC emulation.
