Alexandria Consultants for IT Service Organizations
Seamless Short-Term Support Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Alexandria
Progent’s consulting services for IT service firms in Alexandria Virginia allows you to offer your customers Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your regular IT services group. This can ease the way for you to grow your client base, expand your service portfolio, create happy clients, and improve your profits.
Progent's team of network experts, PC support technicians, network admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's largest IT service businesses. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT support practice, and Progent’s close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support company with 20 years of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional IT services. Progent invoices you directly and works under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to set up and maintain. Small or niche IT support providers seldom have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metros is offered throughout the US at extra cost.
- You retain full control of your customers and billing.
- Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your specified email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for practically all technical guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without having to say no to new business due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and bills you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Extensive Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are thoroughly documented. This enables support group to shift account assignments to internal consultants once you have sufficient staff and appropriate skill sets.
- Safely Grow Your Service Business: You can easily and safely accept more opportunities beyond your main fields of expertise and serve additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more customers using your own company name.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
- Fast Problem Escalation: With a large team of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to high-level consulting. Effective remote service cuts costs and produces quick results.
- Advanced Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's veteran roster of certified consultants can provide Alexandria, Virginia businesses a broad range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Integration
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Work from Home Support
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Support for IT Service Providers in Alexandria, Virginia To learn additional details about Progent's consulting support for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Consultants Windows Server 2016 Cloud Witness
Windows Server 2016 Integration IT Consultant
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a DR solution based on Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point.
Programming Dynamics NAV ERP
Dynamics NAV ERP Programming Company
Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single platform for financial management, inventory control, operations, project management, procurement, sales and marketing, supply chain, and business reporting. Progent's Dynamics Business Central consultants can assist you to maintain your legacy Dynamics NAV environment or migrate smoothly to a cloud-based, on-premises, or hybrid deployment model.
5520 wireless controller Consultant
8540 wireless controller Integration Services
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, improving Wi-Fi availability with fast failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user type and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller solutions.
SCOM 2012 Network Engineer
Integration Services SCOM 2012
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical issues detected by System Center 2012 Operations Manager.
Compensation for Computer Consultants Telecommute Jobs
24/7/365 Benefits for Home Based Network Consulting Jobs
Our compensation model is built on revenue sharing, so similar to working as an independent consultant, your earnings are directly driven by your work effort. Some Progent consultants stress lifestyle issues and elect to consult at a more relaxed pace, using our self-determined schedule to pursue individual enthusiasms like mountain biking, motorcycle racing, snow boarding, fishing, travel, or sharing private time with family and acquaintances. Others take advantage of the opportunity to make big dollars through hard work and extended hours. Progent fully encourages either end of the spectrum and everything in the middle.
Windows Server 2016 Hybrid Configuration Consultant Services
24 Hour Windows 2016 Disaster Recovery Troubleshooting
Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a DR solution based on Microsoft's most advanced Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using low-cost hardware, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum witness.
24 Hour FreeBSD Server Administration
BSD Consultancies
Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient one-stop consulting firm to help you build and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Slackware.
Active Directory Multi-factor Authentication Online Support Services
24/7 Active Directory DS Technology Consulting Services
Progent can help you to design and implement a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD Domain Services and AD Connect to unify identity management for both on-premises and cloud assets.
Cisco VoIP Phones and CUCM Consultants
Cisco VoIP Phones and Unified CM Remote Technical Support
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, installing Cisco ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Amazon AWS cloud services integration Programmer
Amazon Web Services enterprise hybrid cloud solutions Programmer
Progent offers affordable remote consulting to help companies of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid cloud networking models that seamlessly incorporate Amazon AWS services. Progent offers as-needed consulting to help you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and within budget.
Navision and Dynamics NAV Integration Services
24/7/365 Microsoft Dynamics NAV Applications Support
Progent can provide online and onsite deployment, migration, programming, BI reporting for Dynamics 365 Business Central (formerly Dynamivs NAV).
Services Microsoft Windows Server 2008 R2
Microsoft Certified Windows Server 2008 Security IT Consultants
Microsoft Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, scalability, and flexibility that accelerate productivity of local, branch office, and mobile workers. Progent's Microsoft-certified experts can deliver affordable online consulting, troubleshooting, and training services to assist you to design, implement, and maintain Windows Server 2008 R2 in order to add substantial business value to your information system.
Top Macintosh OS X Technical Support Services
Specialist Apple OS X
Progent's consultants can provide macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email help, network protection services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac application software. Progent can also help your business with Apple iPhone integration and iPad synchronization, or moving to iCloud services. For business environments built solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, configuring and supporting a network environment that is available, secure, efficient and able to achieve your company's objectives.
24-Hour Training Operating System
Network Training
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Mid-size companies who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient.
Exchange 2019 Support
Immediate Microsoft Exchange On-site Support
Progent can assist your organization in any phase of your migration to Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients.
Office Word document sharing Technology Professional
Office Word and SharePoint Engineers
Progent's Microsoft Office Word and Office 365 Word consultants offer a wide selection of economical remote consulting services to help you to maintain your existing Microsoft Office Word environment or help you to migrate to a current version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility issues between different versions of Word, interfacing Office Word with other Office apps such as Office Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet integration, and remote training customized for your special requirements.
ProSight Active Security Monitoring Consult
ProSight Endpoint Protection Configuration
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.
Professionals SQL Server 2017 SSRS
SQL Server 2017 Always On Availability Groups On-site Support
Progent's Microsoft-certified SQL Server 2017 experts can assist your organization to plan and implement an efficient upgrade from your current SQL Server deployment to SQL Server 2017.
Support and Integration Microsoft Operations Manager
System Center Operations Manager Help and Support
Medium-size businesses can enjoy all the benefits of Microsoft System Center Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier IT support professionals. Thanks to Progent's affordably priced IT service packages, mid-size businesses can select a basic co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, proactive alerts, comprehensive system analysis, Help Desk support, and online troubleshooting. For businesses with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide medium-size company networks enterprise-class availability, protection and performance.
Unified Single Number Reach Support
Technical Support CallManager
Cisco Unified Communications Manager, originally named CallManager, acts as the heart of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express (CME) offer a borderless IP-PBX by integrating with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's Cisco-certified consultants offer efficient and affordable online and on-premises support to help organizations of any size to build and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that deliver optimum productivity. Progent can assist with any facet of Unified CM configuration and debugging in areas that include integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, deploying ISR routers with CUBE support, designing Cisco UCS server failover systems for high availability, performance tuning, and integration with Exchange and Skype for Business.
Small Business Network Service
Small Offices Remote Technical Support
Progent provides the help of Microsoft and Cisco-Certified network support experts to offer clients economical ways to help businesses maximize the value of Microsoft and Cisco technology. For networks that span from remote offices to nationwide enterprises, Progent's expert engineers can help you improve your network's e-mail architecture, security, availability, throughput, and network management.
Juniper J6350 Router information Systems Audit
Evaluation Juniper J Series Firewall
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Android Active Directory IT Consultants
Setup and Support Android integration
Progent's seasoned team of IT consultants and subject matter experts have years of background providing online and on-premises assistance for organizations of any size who want to integrate Android phones into their IT systems so that users can work together while on the go. Progent has the range of skills to resolve network issues that span multiple manufacturers and that entail a mix of legacy and current technology. Progent provides cost-effective online technical support to assist you with any facet of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network initiatives on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide support for operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or one-on-one training to help you manage and use Android phones and tablets securely and productively.
SCCM Software Inventory Support Services
Consultant SCCM Peer Cache
Configuration Manager automates application and device deployment across multiple sites, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, provides network health monitoring, enables safe end-user self service, and delivers a single control mechanism for administering multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist your organization with any facet of designing, implementing, using and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid environments.
24 Hour Outlook autodiscover Consultants
Hybrid Configuration Wizard Professional
Office 365 is Microsoft's expanding family of productivity applications and cloud services offered on a subscription basis. Office 365 programs and cloud services are offered in a variety of subscription plans intended for customers from individuals and home offices to global enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist your business to evaluate the wealth of subscription plans available with Office 365 and configure your information network with Office 365 so you realize top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid ecosystems that transparently integrate local and cloud products and services.
Consultant Microsoft LCS Server
Microsoft LCS Server Instant Messaging Technical Support
Microsoft Office Communications Server provides IM and presence as part of an extensible, world-class package featuring advanced security, transparent compatibility with other Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and improved operational efficiencies, enhanced individual productivity, and stronger IP security with this simple-to-manage, fault-tolerant solution. Successful implementations of Microsoft Office Communications Server call for extensive planning and consideration prior to roll out. Progent's Microsoft-certified professionals can deliver the skill necessary to deliver all the advantages of Office Communications Server across your whole corporation.
Router Knowledge Transfer
Server Skills Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Mid-size businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Microsoft SQL 2008 Online Consulting
Microsoft SQL 2008 Integration Services
Progent's Microsoft-Premier SQL Server consultants can provide an array of services to assist small businesses to design, install, manage, and repair SQL 2008 solutions so that they realize the maximum business advantage from this state-of-the-art information management technology. Also, Progent can provide assistance with network architecture, company-wide protection, and application programming to increase the business benefit of your SQL Server 2008 network.
ProSight Email Guard AES Encryption Services
ProSight Email Guard AES Encryption Specialist
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
At Home Workers Cloud Integration Computer Consulting
24/7/365 Remote Workforce Cloud Integration Technical Consultant
Progent can assist small and medium-size companies to provision their home-based workers with seamless integration with cloud resources.
Windows Server 2012 Failover Cluster Consultant
Remote Troubleshooting Microsoft Windows Server 2012 Clusters
Progent's Microsoft-certified failover clustering experts can help you to evaluate the benefits of adopting Microsoft Windows Server 2012 clustering to build an advanced high-availability/disaster recovery strategy, help your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual ones, and show you how to streamline the administration of clustered servers.
VoIP Phone System Integration Support
Cisco VoIP Phones and CallManager Professionals
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, originally branded CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, installing ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Android Wi-Fi Support and Help
Android and Cisco Jabber Support and Help
Progent's seasoned group of network consultants and application experts have extensive background delivering remote and onsite support for organizations of any size who need to integrate Android phones into their information networks so that users can be productive from virtually anywhere. Progent offers the range of skills to resolve technical problems that involve multiple vendors and that entail a mix of legacy and up-to-date information technology. Progent offers affordable online technical support to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed technical support to help you to handle especially challenging IT issues, or Progent can provide outsourced or co-sourced project management services to help you complete strategic IT projects on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one classes to help you manage and operate Android phones and tablets efficiently.
Network Management Small Business Computer Consultants
Network Management Computer Network Specialists
Progent's Cisco-Premier network management engineers can assist you to use Cisco's network management tools along with a variety of specialized third-party applications to build a complete network management strategy in order to keep your environment running smoothly, conserve expensive resources, guard your data, recover quickly from device breakdown or malicious attacks, and allow you to expand or repurpose network resources sensibly and economically as your company evolves.
CISM Certified Security Management Consultant Services
CISM Protecting
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of performance that information security professionals are required to learn. CISM provides business management the assurance that those who have earned their CISM credential possess the experience and knowledge to provide efficient security administration and support services.
ProSight VM Hosting Services
Technology Professional ProSight Small Business Private Clouds
Progent's ProSight Virtual hosting services provide small businesses a range of advantages such as lower capital expenditures, reductions in operational expense, improved management focus, enterprise-class security, enhanced availability, and regulatory compliance.
Juniper SSL VPN Router Security Certification
Cybersecurity Group Juniper SSL Router
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Service Reports Network Engineer
Service Database IT Consultants
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.
Double-Take Replication Manager Remote Support
DoubleTake Carbonite Backup Technology Consulting Services
DoubleTake/Carbonite Software offers a family of tools designed to deliver small businesses a range of affordable alternatives for replicating and recovering vital applications including Microsoft Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small business IT networks to achieve an advanced level of availability and disaster recovery readiness at a budget-friendly price.
Top Hybrid cloud integration Specialist
Enterprise hybrid cloud integration Consultancy
Progent offers advanced online consulting services to help organizations integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
