Alexandria Consulting Expertise for Computer Support Firms
Transparent Short-Term Support Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Alexandria
Progent’s consulting services for IT service firms in Alexandria Virginia enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent supplement to your in-house IT support team. This can help you add to your client base, fill out your service portfolio, satisfy your clients, and improve your bottom line.
Progent’s nationwide team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the country's biggest IT service businesses. Progent’s breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is a network support company with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any independent computer support firm in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to provide your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but challenging to set up and manage. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support volume, the range of technologies your company can handle, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Standard support times are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in major metro areas is offered across the US at extra cost.
- You keep full control of your clients and invoicing.
- Your clients submit requests by means of your own branded web portal, a toll-free number, or by sending a request to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows you to act as a single point of contact for practically all IT expertise your customers may need. You can build your staff and strategic IT skills at your own pace without having to turn down new business due to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills you rather than your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Reporting: Progent uses an enterprise-class service documentation platform to make sure all services delivered are thoroughly documented. This allows your IT support organization to transfer service assignments to in-house personnel once you have enough staff and relevant skill sets.
- Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional opportunities beyond your main fields of expertise and open new geographies without assuming the risks involved with expanding your head count too rapidly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more services to more customers under your own company name.
- Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service business.
- Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Make Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
- Remote Technical Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Efficient online support cuts costs while delivering quick solutions.
- Advanced Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Alexandria, Virginia Businesses
Progent's veteran roster of certified engineers offers Alexandria, Virginia businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- AD Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Experts
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- BYOD Management
- iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Support for IT Service Organizations in Alexandria, Virginia For more details about Progent's reseller program for network service organizations in Alexandria, Virginia, call 1-800-993-9400 or see Contact Progent.
An index of content::
Consulting Services Wireless Security
Security Consultancy
Progent offers expertise for security analysis software such as LANguard from GFI for performing a variety of programmed network testing scans to uncover potential security gaps. Progent has extensive experience with network auditing tools and can show you how to make sense of testing reports and react effectively. Progent can help you design protection into your business operations, install auditing tools, define and deploy a secure network environment, and recommend policies to optimize the security of your network. Progent's security engineers are ready to assist you to configure a firewall, design secure remote access to email and data, and integrate virtual private network. Progent's certified security consultants can validate the security of web-based applications and can conduct extensive information security assessments of enterprise-wide security to determine your company's compliance with recognized industry security standards such as HIPAA, PCI, and ISO.
SCCM 2012 Reporting Technical Support Services
Specialists SCCM 2012 Asset Inventory
Progent can help your organization to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to SCCM 2012 from an older device and application management solution or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services.
SharePoint 2013 PerformancePoint Services Computer Consulting
SharePoint 2013 Community Sites Network Consultants
Progent has been delivering SharePoint support since the initial product was published over a a dozen years, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and pick the right version of SharePoint 2013 for your applications. Progent offers full project management support or can help in individual jobs related to your SharePoint 2013 migration.
Wireless Security Consulting
Wireless Security Consultant Services
Progent offers expertise for security evaluation packages including Microsoft Baseline Security Analyzer for performing a variety of programmed network testing scans to uncover potential security problems. Progent has broad experience with network analysis tools and can show you how to make sense of testing reports and react effectively. Progent can show you how to build security into your company processes, install scanning software, define and implement a protected network environment, and recommend procedures to maximize the safety of your network. Progent's security professionals are able to show you how to set up a firewall, design secure remote access to email and data, and integrate virtual private network. Progent's certified security engineers can also test the protection of web software and can run comprehensive information security tests of company-wide security to validate your organization's compliance with key industry security standards such as HIPAA, NIST, and ISO.
Top Quality Windows Server 2012R2 Multitenancy Professional
Windows Server 2012 R2 Hyper-V Virtual Switch Computer Consulting
Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management, staff, create an enterprise-wide security strategy, streamline network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
Top Rated Nagios Technical Support Services
24/7 MRTG Online Help
Nagios and MRTG are useful, free monitoring utilities that operate with Linux and can be deployed to analyze UNIX environments, Windows networks, or mixed-OS situations where the Linux OS and Windows coexist. Nagios lets system support engineers to monitor network services including SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher permits you to track the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration experts can assist you to utilize both these utilities to tune and repair your system.
Enterprise hybrid cloud integration Specialists
Microsoft Certified Expert Enterprise hybrid cloud integration Specialists
Progent can provide advanced remote support services to help businesses connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Azure hybrid cloud design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Exchange 2003 Upgrade Onsite Technical Support
On-site Support Exchange 2003 Server Upgrade
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, simplifies long-term support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Integration Virtual Support Desk
Co-managed Help Desk IT Consultants
Progent's Microsoft and Cisco authorized Consultants provide several ways to help mid-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's consulting services include ROI analysis, process analysis and enhancement, executive reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the various high-quality Help Desk application programs available and determine what packages may be too expensive, miss key capabilities, or align badly with your organization's corporate culture. Progent also provides short-term staffing for organizations who need to reinforce their internal Help Desk team for special projects or to fill in for vacationing or indisposed personnel.
Best BlackBerry Synchronization Information Technology Consulting
Engineer BlackBerry BPS
Progent offers the support of BlackBerry-premier consultants who can help small organizations to design, manage, and repair BlackBerry solutions affordably and effectively, doing away with the need for an internal BlackBerry specialist and reducing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security engineers. This breadth of expertise, combined with Progent's efficient online support model, provides small and mid-size businesses an efficient solution for incorporating BlackBerry devices and software seamlessly into their information system.
macOS Penetration Testing On-site Support
24 Hour Apple Mac Virus Protection Network Consultants
Progent's certified security staff can show you how to secure your Mac network through professional services such as performing security tests, clean up after virus and worm penetrations, configuring firewalls, implementing secure off-site and mobile connectivity, deploying monitoring software for defense against viruses, spam, and malware, and developing a company-wide security plan appropriate for the specific objectives of your corporate information system.
Microsoft Certified Expert Office SharePoint Server 2010 Remote Support
SharePoint Server 2010 On-site Support
Progent's Microsoft-certified experts can help you evaluate the economic justification for implementing SharePoint Portal Server 2007, consult with you on the most sensible version of SharePoint Portal Server for your application, offer setup and integration services, help you to install Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your standard and custom application programs to work with SharePoint Portal Server 2007, design a company-wide security strategy that includes portal technology, and provide maintenance and Help Desk support.
Small Business IT Outsourcing Consult
Full Service Outsourcing Engineer
Progent can deliver in-depth remote consulting for all major technologies associated with today’s small company IT systems and offers a variety of vital, on-demand services including a part-time Chief Information Officer to offer advanced IT design and budgeting capability, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for critical initiatives like office moves orOS migrations, Cisco-certified experts for designing fast and reliable infrastructure, certified security specialists to ensure information safety and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software programmers to write, customize, or repair business applications.
Design Firms Amazon Web Services enterprise hybrid cloud solutions
Amazon Web Services enterprise hybrid cloud solutions Development Company
Progent can provide affordable remote support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
FRx Programmer
Power Query Contract Programming
Progent can provide online and on premises expertise to assist you with any aspect of BI reporting ranging from troubleshooting or enhancing applications to designing and implementing a comprehensive business intelligence solution. Progent's BI experts can help you to support your existing reporting environment, assist you to migrate databases and applications from a legacy reporting platform to a current one, and provide as-needed remote training to meet your individual needs. Progent’s management reporting and analytics consultants offer expertise in all popular business intelligence reporting and visualization platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Macintosh OS X Professionals
Apple OS X Network Consultants
Progent's experts can provide macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and Exchange Server expertise, security services, and custom training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad synchronization, or migrating to iCloud. For business environments based exclusively on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and supporting a network environment that is available, safe, efficient and able to achieve your organization's business goals.
QoS Test Lab Specialists
Best Herakles Colocation Center Test Lab Consultancy
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent clients who lack adequate in-house resources to assemble effective test environments, the lab cuts capital outlay and technical risk and helps keep critical IT initiatives on schedule.
Windows Server 2016 Workgroup clusters Specialist
Windows Server 2016 Cloud Witness Professionals
Progent's certified information technology consultants offer Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.
24-7 Citrix Hyper-V Management Consultants
Citrix StorageLink Gateway Consultants
Progent's Citrix consultants can assist you to assess the potential strategic value of the various editions of Essentials for Hyper-V, help you to integrate Citrix management utilities with your Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to enhance the responsiveness, availability, flexibility, and fault tolerance of your virtual network while lowering the cost of resources and support and streamlining management tasks.
ProSight Private Cloud Hosting Services Specialist
ProSight VM Hosting Consultants
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small organization's servers in a solution that gives the highest degree of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management services are based on proven virtualization technologies that allow small companies with mixed- platform IT systems to save significantly on the expense of capital equipment, system support, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Consultancy Ubiquiti AP
Ubiquiti UAP-AC WiFi access point Engineer
Progent offers quick access to the skills of veteran Wi-Fi consultants who can help you to determine the benefits of Ubiquiti UniFi wireless access points for your company and help you to design, install, maintain, and debug your UniFi network. Progent can also carry out a wireless site survey to help you to choose, configure, and position Ubiquiti UniFi Wi-Fi APs for optimal coverage and performance.
Lync Server 2013 VoIP Specialists
Lync Server 2013 high availability Consult
Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a manageable and secure communications environment that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN calling across a wide range of desktop and mobile devices. Progent's certified Lync Server 2013 experts and network architects can help you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology appropriate for your current and future goals, implement Lync Server 2013 in a way that expedites your ROI, and provide custom webinar and on-premises training to your IT staff and users. Progent has expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with key Office and Office 365 applications including Outlook and PowerPoint.
Windows 7 Help Desk IT Consulting
Urgent Windows 7 Backup and Restore Support and Integration
Progent's certified engineers offers offsite and onsite consulting services to help your company to manage, support, and troubleshoot PCs based on Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, backup and restore, remote access, mobile device management, wireless network design, and 24x7 system monitoring and alerts.
Open Now CISM Certified Consultant
CISSP Certified Security Audit Services
For smaller companies, network security and regulatory compliance is excessively complex to stay ahead of but too risky to ignore. The world's largest enterprises have been breached, and the top cloud services have on occasion been knocked out. It looks like there's no place to hide. Progent has made it affordable for smaller companies to implement vital security projects effectively by offering the benefit of billable time to the closest minute without any minimum billing for remote help. This means you can have the help of a seasoned information expert to provide just the help you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any level of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a comprehensive security strategy.
Windows Mobile IT Consulting
Engineer Blackberry
Progent’s professionals offer expertise in a variety of disciplines related to mobile networking such as system topology, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless application programming. Progent's Microsoft certified consultants can save your business work and expense by using their wireless background to show you how to select and integrate wireless connectivity technologies that make sense for your business. Progent can also tune your network architecture so that mobile handhelds work more reliably.
Cisco Content Engine Onsite Technical Support
Network Load Balance Engineer
Progent provides high availability load balancing consulting covering system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP.
Dynamics GP Great Plains Software IT Consultant
24-7 Onsite Technical Support Dynamics GP Great Plains Software
Progent can help you plan and implement a smooth move to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize business interruption by creating and executing a sensible migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce solutions that integrate transparently with Dynamics GP.
Emergency Support Building-to-building Wireless
24-7 Cisco Aironet Online Support Services
Progent’s wireless professionals can help small organizations design, select, test, configure and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that matches or exceeds wireline connections. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you identify and deploy the wireless link solutions that match your business requirements.
Wi-Fi Network Remote Support Services
802.11ac Wi-Fi Network Network Consultants
Progent can show you how to design, deploy, manage, and repair an efficient Wireless LAN architecture, recommend appropriate products, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to put together a thorough 802.11ac wireless system security strategy that is well integrated with the security plan for your overall business network.
Microsoft Exchange 2016 Upgrade Remote Support Services
Exchange Server 2016 Upgrade Network Consultants
Progent can assist your business in any and all facets of your migration to Exchange 2016 such as planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.
IT Services Cisco VPN
Award Winning Cisco VPN IT Consultant
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business deploy and support Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and provide the versatility to evolve with your growing business needs. Progent’s Cisco-Certified network consultants support Cisco’s comprehensive line of products aimed at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control foundation for user authentication, authorization, and accounting from a graphical Web interface.
Information Technology Consulting Microsoft Exchange 2016 Upgrade Planning
Microsoft Exchange 2016 Migration Planning Integration Support
Progent can assist you in all phases of your upgrade to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Active Directory Troubleshooting
Microsoft AD Specialists
Windows Active Directory demands extensive field experience to integrate optimally across a large corporation. Progent’s Microsoft Certified consultants are experienced in designing, deploying, and maintaining complex Enterprise Active Directory installations. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, cleaning up legacy beta version configuration objects in online AD systems, and repair of failed installations of AD and Active Directory-associated programs.
24-7 Check Point Firewalls Consulting
Biggest Check Point NGFW Firewalls Firewall Configuration
Progent's Check Point experts can show you how to choose and deploy Check Point Firewall software and hardware based on Check Point Software's security platform to offer an economical and effective security solution for your information network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point UTM-1 appliances with security products from other vendors and offer a single stop for continuing network support, maintenance, training, and design services.
Help Desk Sharing Support Services
Supplemental Call Center Consulting Services
Progent’s Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the leading shared PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Small Business Managed Services Professionals
IT Management Outsourcing Consulting
Progent's ProSight family of managed services are intended to offer organizations who have small internal network administration and support teams with low-cost help from enterprise-class management platforms and technical experts. Advantages of Progent's ProSight catalog of managed services include predictable network management expenses, smart automation of routine management processes, ongoing adoption of the latest information technology, smooth migration from legacy systems to modern solutions, close fit between information technology with business goals, guidance from veteran IT experts, and allowing management to concentrate on business issues rather than fast-evolving information technology.
infrastructure documentation management Engineers
Urgent ProSight IT documentation management Professionals
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
Computer Consulting Firms Microsoft Office 2000
Microsoft Office System Support Companies
Progent’s IT outsourcing services offer budget-friendly network support for small companies. Whether it includes designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out an updated email system, monitoring your network, or creating an on-line business application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network support expenses to grow in a more moderate and controlled fashion than is feasible by building up a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and robust system architecture for your vital business software based on Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
24/7 Palo Alto Networks PA-800 Series Firewalls Compliance Auditor
Cybersecurity Firms Palo Alto Networks PA-800 Series Firewalls
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity ecosystem that spans your on-premises and cloud assets and protects any user at any location with any device.
24-7 Careers Network Consulting
Telecommuting Microsoft Consultant Telecommuter Job
Progent is seeking to find staff-level, results-driven Microsoft accredited engineers with MCSE credentials; Cisco certified network engineers who have Cisco CCDP or CCIE certification; security consultants who have CISSP or CISM or comparable security certification; and high-end network design consultants with experience in mobile solutions, wireless networking, service continuity, disaster recovery, data protection, and VMware. Progent also is hiring professionals to work on our team of helpdesk service specialists and remote troubleshooting experts. In addition, Progent is looking for experienced managers able to perform productively in our high-growth, virtual office culture.
