Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Alexandria
ProgentProgent's consulting services for IT service organizations in Alexandria Virginia allows you to provide your clients Progent's consulting and Help Desk support using your own branding as a seamless augmentation of your regular IT support group. These services can put you on the fast track to grow your client base, expand your service offerings, create happy clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the IT staffs of some of the world's largest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT consulting firm with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for IT service firms features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your direction to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is fundamental to an efficient service desk. But modern ticketing platforms are not just costly to license and staff, but also difficult to configure and maintain. Smaller IT support firms do not have the required resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your support workload, the range of technologies your business can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You have full control of your customers and billing.
  • Your customers submit service requests through your branded web portal, a toll-free number, or by directing an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for practically all IT expertise your customers may require. You can build your team and core IT skills steadily without having to decline new business due to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, responding to your direction, and invoices your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an advanced service documentation platform to ensure that all services delivered are fully described. This enables your IT support organization to shift account assignments to internal personnel once you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely take on more opportunities outside your core fields of excellence and open additional territories without assuming the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad range of technologies and can act as a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Effective remote support saves money and produces quick results.
  • Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Alexandria, Virginia Businesses
Progent's seasoned team of certified engineers can deliver Alexandria, Virginia businesses a wide range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Alexandria, Virginia
To learn additional details about Progent's consulting program for network service firms in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.