Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Alexandria
ProgentProgent's consulting support for IT service organizations in Alexandria Virginia allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your brand as a transparent supplement to your in-house network support team. This can put you on the fast track to add to your revenue, expand your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless expansions to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise enables you to add to the scope of your IT service business, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is an IT support firm with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers features transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also challenging to set up and manage. Smaller IT support companies rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to keep their own branding while providing their clients responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the diversity of technical issues your business can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour SLA to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metros is available throughout the country at extra cost.
  • You have complete control of your customers and billing.
  • Your customers submit requests using your branded Internet portal, a toll-free phone number, or by sending a message to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information on Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your direction, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent utilizes an advanced service reporting system to ensure that all services delivered are fully described. This makes it easy for your IT support organization to shift service assignments to internal consultants when you have sufficient staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and efficiently take on additional jobs beyond your core areas of expertise and serve additional geographies without the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network support provider by delivering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a large roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Clients Satisfied: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs and produces quick solutions.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Alexandria, Virginia Businesses
Progent's seasoned team of certified consultants can deliver Alexandria, Virginia companies a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Alexandria, Virginia
For more information about Progent's consulting support for IT service organizations in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.