Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Alexandria
Progent’s consulting services for IT service organizations in Alexandria Virginia enables your company to offer your customers Progent's consulting and Help Desk support with your brand as a transparent extension of your regular network services group. These services can help you add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's roster of network experts, PC support technicians, network admins, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent’s transparency helps you strengthen and preserve your branding.
Progent is a network support firm with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program allow your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service companies include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without being forced to say no to new business owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Alexandria, Virginia Companies
Progent's seasoned roster of certified consultants and technical experts can provide Alexandria, Virginia companies a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Find Out More About Progent's Reseller Support for Network Service Organizations in Alexandria, Virginia For more details about Progent's reseller support for IT service firms in Alexandria, Virginia, call 1-800-993-9400 or refer to Contact Progent.