Immediate Remote Troubleshooting for Alexandria Virginia Computer Networks
Immediate Remote Support for Alexandria SystemsFor organizations located in Alexandria Virginia, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls require minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-proven methodologies which permit the maximum degree of efficiency for online help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to link to your computer system remotely without violating system security.

Progent's sophisticated customer support reporting application maintains extensive documentation of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support rendered to each Progent customer by every Progent engineer. This database of trouble tickets and responses is structured as a conveniently exploitable support database that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' internal product engineers so Progent's online service specialists can find the most efficient resolutions quickly.

Remote support offered by Progent to companies in Alexandria Virginia include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center software products to meet the special requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center team during unusually busy situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk team of veteran information technology consultants offers your customers in Alexandria Virginia immediate access to an effective network service group with extensive experience delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's aim is to solve rather than merely track technical problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Alexandria Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By exposing looming problems before they result in crashes, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a mix of platforms.
How Your Alexandria Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Alexandria Virginia, Progent's online network support engineers can deliver professional and economical system help the moment your company needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Alexandria organization relies on a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly complex integration problems.

Details of Progent's Online Network Services for Alexandria Virginia
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services give companies in Alexandria Virginia unparalleled leverage for your support budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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