Immediate Online Support for Alexandria Virginia Information Networks
For organizations in Alexandria Virginia, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they have the practical background and are equipped with the advanced tools required to resolve the majority of network problems quickly. This lowers direct expenses because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where fast solutions manage to end up as major bills. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and field-proven processes which permit the maximum degree of efficiency for online help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to connect to your company's system without compromising network security.
Progent's advanced technical support reporting application keeps detailed documentation describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of services provided to every Progent customer by any Progent consultant. This archive of problems and repairs is stored as an easily exploitable proprietary database that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available additional massive technical databases and permit fast access to vendors' internal engineering staff so Progent's remote service specialists are able to arrive at optimal solutions quickly.
Online support services available from Progent to clients in Alexandria Virginia include:
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value since their broad expertise enables them to find solutions for problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment using state-of-the-art remote support tools to provide efficient, safe, and economical diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products by delivering consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up rapidly after a serious breach. Security services offered by Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; establishing secure techniques for remote and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a wide spectrum of computer technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance diagnosing anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Alexandria Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts offers your customers in Alexandria Virginia rapid assistance from a dependable network service group with substantial background delivering phone support and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a solid driver of business success, and Progent's goal is to fix and not just document technical problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Alexandria Virginia online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your computer maintenance is proactive and automated. By spotting potential trouble spots before they grow into crashes, automated monitoring can avoid stressful and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a mix of platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Alexandria Virginia, Progent's online computer support engineers can deliver professional and economical system support whenever your organization has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Alexandria office has a regular independent support technician or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden network crises or especially challenging integration problems.
Details of Progent's Remote Computer Support for Alexandria Virginia
Progent's online help, remote troubleshooting, network security consulting, and system administration services give companies in Alexandria Virginia unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Alexandria Virginia and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online help and requires no ongoing subscription fee for support services provided during normal working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals with experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include technology integration, MS Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Software Programming
Amazon MWS Software Design and Programming
By offering a convenient centralized source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that address the unique needs of your company.
- State of the Art Remote Connectivity Software
Protected remote access allows Progent's service professionals to observe exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand a costly personal visit. Cutting-edge online access software and experienced engineers together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Compatibility with Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for High System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of network support, performing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.