Fast and Affordable Online Troubleshooting for Alexandria Virginia IT Networks
Fast Online Support for Alexandria SystemsFor businesses located in Alexandria Virginia, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated technology needed to solve most information system issues rapidly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical online support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs somehow end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the highest level of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your company's network without breaching corporate security.

Progent's advanced customer support database application stores extensive histories describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to each Progent customer by any Progent consultant. This database of trouble tickets and resolutions is structured as a quickly retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service experts can determine the most efficient solutions quickly.

Remote technical support services available from Progent to customers in Alexandria Virginia include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your established one, selecting or customizing Call Center software products to address the special needs of your corporation, or providing temporary phone support staff to reinforce your internal Call Center group during high-demand events like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center team of seasoned network professionals gives your customers in Alexandria Virginia instant assistance from a large network service group with extensive experience delivering telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a key driver of business productivity, and Progent's target is to solve instead of merely record network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth consulting support and training in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Alexandria Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By spotting looming issues before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly service crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a mix of OS platforms.
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Alexandria Virginia, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your organization requires it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Alexandria organization relies on a regular freelance consultant or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Services for Alexandria Virginia
Progent's online support, remote troubleshooting, system security consulting, and system management services offer companies in Alexandria Virginia unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Progent believes that a carefully architected and executed network is a crucial piece for enabling any company's success, and we apply this credo in our corporate system infrastructure. We have built a non-stop virtual office network that allows Progent's in-house engineers and certified contractors to offer rapid and efficient service, collaborate easily on complex projects, and experience professional and private maturity by acting as part of a dynamic company culture of personal drive and independence.

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    Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any facet of information system security. Progent can create cost-effective security systems that protect a small business against advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that support onsite, remote, and mobile users accessing IT resources distributed across a mix of physical sites and public and private clouds.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small company's servers in an environment that gives the highest level of availability and expandability and is also easy to move to another host. ProSight Virtual Hosting and management options are built upon proven virtualization technologies that enable small companies with mixed- platform IT systems to economize significantly on the costs of capital equipment, system support, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support to help you to maintain and repair your existing Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.

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    System Center Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings management, inventories network resources, protects against company data leakage, provides network health reporting, enables safe self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can assist you with any aspect of planning, implementing, using and troubleshooting a SCCM deployment for local, cloud-based, or hybrid networks.

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    With virtual servers, businesses can operate many virtual machines on a single physical server. Virtualization technology allows businesses to gain all the advantages of server isolation, but without the costs associated with buying additional server equipment. Virtual servers are the critical technology behind private clouds, which offer major benefits including reducing the costs of hardware, datacenter facilities, and administration while enhancing data security, network availability, and disaster recovery. Other useful server management options include network monitoring software, Microsoft WSUS, and remote server management hardware. Progent's certified server management experts can help you in all areas of server virtualization and administration to allow your company to cut costs and save time.

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    Microsoft Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These improvements affect key facets of IT including ease of administration, high availability (HA), compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers ongoing online support and management for Exchange Server 2013.

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    If your business computer system combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to integrate your IT resources into a cohesive network that permits all your OS platforms to run side by side for easy management, seamless dataflow, high availability, enhanced performance, and tight security. Progent's UNIX and Windows coexistence support services include network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical support and repair, in-person technical support, and Helpdesk outsourcing.

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    Progent's CCIE-certified networking experts have extensive background helping Internet Service Providers to design, implement, administer, optimize, and debug fault-tolerant, extensible connectivity environments appropriate for shared public networks.

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    Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that allows small businesses to make the move from the traditional stand-alone in-house datacenter to the new hybrid computing paradigm that includes local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants offer cost-effective remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can help you to determine the possible business benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing ecosystem. Progent offers comprehensive project management support so you can plan and carry out an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers continuing consulting help, technical support, and customized training.

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    Microsoft allows you to create seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, integrating and debugging your hybrid Office 365/Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is completed on schedule and on budget.

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    Progent offers a selection of IT service packages for small organizations. These IT outsourcing and server monitoring services are based on the proactive problem solving capabilities of Microsoft Operations Manager, a state-of-the-art network and system support product that tracks the reliability, performance, and safety of your network and identifies potential problems before they can disrupt your network. With Progent's affordably priced network service packages, small companies can select a simple co-sourcing service program built around System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.

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    Progent offers the temporary assistance of a seasoned CIO to offer a broad perspective to assist you select and maintain network solutions appropriate for your present needs and that can be a firm foundation for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer financial leverage to companies trying to maximize the impact of their IT expenditures but who are without the budget or unwilling to add one more high-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable team of engineers certified to support all leading operating systems and networking technologies plus a wide selection and business applications, Progent is in an ideal situation to provide unbiased recommendations as well as advanced technical support for developing IT solutions that fit the particular requirements of your business.

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    Progent's Microsoft-certified engineers can deliver low-cost remote and onsite support to implement your upgrade to Exchange Server 2010, produce comprehensive documentation of your upgraded email environment, educate your network support staff and end users to get them ramped up rapidly on Exchange Server 2010, and provide ongoing administrative consulting and engineering help. Progent can also help you migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.

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    System Center 2016 Data Protection Manager offers near-continuous backup and easy recovery functions for Microsoft environment. SCDPM 2016 offers application-sensitive protection for critical platforms like SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with VMs running on Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, implement, administer, and repair a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to upgrade from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent offers remote or onsite support and can provide as-needed guidance to help you through challenging issues or provide comprehensive project management or co-management support to make sure you complete your SCDPM 2016 deployment on time and on budget.

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    To provide cost-effective IT services for small businesses, Progent has developed full-service IT outsourcing plans that give small businesses fast access to network expertise without forcing you to recruit, educate, and manage a large full-time computer support team. Progentís IT outsourcing packages give you an affordable alternative for creating a protected and reliable environment for your favorite Windows business productivity applications such as Office XP and Microsoft Office 2003.

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