Fast and Affordable Online Troubleshooting for Alexandria Computer Networks
Fast Remote Technical Support for Alexandria SystemsFor companies located in Alexandria or anywhere in the state of Virginia, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. Efficient support reduces direct costs because solutions require minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized technologies and proven processes which permit the maximum degree of effectiveness for remote help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to communicate with your company's network without breaching system security.

Progent's advanced customer support database application maintains detailed histories describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of assistance provided to every client by every Progent consultant. This archive of problems and resolutions is stored as a quickly accessible internal database that permits Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service experts can determine optimal solutions quickly.

Online support services available from Progent to customers in Alexandria and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your established one, identifying or customizing Help Desk Call Center software products to address the particular requirements of your company, or providing occasional online staff to supplement your in-house Help Desk group to deal with high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network consultants offers your workers in Alexandria or anywhere in the state of Virginia quick access to an efficient technical support group with years of background providing telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's aim is to fix rather than simply report network problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Alexandria, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they evolve into downtime, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on multiple platforms.
How Your Alexandria Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Alexandria or anywhere in the state of Virginia, Progent's online network support engineers are ready to deliver effective and economical system support the moment your organization has to have it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Alexandria office deals with a regular independent support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Organizations in Alexandria
Progent's remote network troubleshooting services enable your Alexandria business to have the advantages of on-call, expert network support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most organizations in Alexandria or anywhere in Virginia, local network support providers, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. However, serious problems might spring up when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call support professionals give you an easy, fast, and economical solution to augment your regular resources and to transfer valuable knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry less internal costs than big support organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your business expands, network downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built systems require proper analysis, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can deliver the solid foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical education to negotiate an increasingly complex maze of product options capable of accelerating business growth and enhancing productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven methods for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each staff member to each client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.