Fast and Affordable Online Troubleshooting for Alexandria Virginia IT Networks
For businesses located in Alexandria Virginia, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated technology needed to solve most information system issues rapidly. Efficient support lowers direct costs since solutions use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical online support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick repairs somehow end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the highest level of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your company's network without breaching corporate security.
Progent's advanced customer support database application stores extensive histories describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to each Progent customer by any Progent consultant. This database of trouble tickets and resolutions is structured as a quickly retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service experts can determine the most efficient solutions quickly.
Remote technical support services available from Progent to customers in Alexandria Virginia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent value because their broad experience permits them to find solutions for problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via state-of-the-art remote support tools in order to perform fast, safe, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services that can improve the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your business to recover rapidly after a serious penetration. Security consulting services available from Progent cover in depth information security and compliance assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile communication; guarding your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your established one, selecting or customizing Call Center software products to address the special needs of your corporation, or providing temporary phone support staff to reinforce your internal Call Center group during high-demand events like software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of seasoned network professionals gives your customers in Alexandria Virginia instant assistance from a large network service group with extensive experience delivering telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a key driver of business productivity, and Progent's target is to solve instead of merely record network issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth consulting support and training in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Alexandria Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By spotting looming issues before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly service crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a mix of OS platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Alexandria Virginia, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your organization requires it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Alexandria organization relies on a regular freelance consultant or maintains a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or particularly challenging integration projects.
Features of Progent's Remote Network Services for Alexandria Virginia
Progent's online support, remote troubleshooting, system security consulting, and system management services offer companies in Alexandria Virginia unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Alexandria Virginia and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for phone service and imposes no periodic retainer for support services provided during normal business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting support in critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Remote Connectivity Tools
Protected remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise require a costly personal service call. Cutting-edge online connectivity software and expert technicians together allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The practice of detailing and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.