Immediate Remote Technical Support for Alexandria Computer Networks
For businesses located in Alexandria or anywhere in the state of Virginia, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage because they have the practical background and have access to the advanced technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls require minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow turn into substantial bills. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to link to your environment remotely without breaching system security.
Progent's proven technical support database application includes comprehensive records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by any Progent engineer. This database of trouble tickets and responses is stored as a readily exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.
Remote technical support services provided by Progent to customers in Alexandria and throughout the state of Virginia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, installation, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience enables them to fix problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network using the latest remote support technology to provide efficient, safe, and affordable diagnosis and remediation.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances by delivering services such as:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up rapidly after a serious breach. Security consulting services offered by Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance diagnosing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center application software to address the unique requirements of your company, or adding occasional phone support staff to reinforce your existing Help Desk group during unusually busy situations such as software migrations, major updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology experts offers your clients in Alexandria or anywhere in the state of Virginia fast contact with a dependable technical support group with substantial experience offering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not merely document IT issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your IT support is proactive and automated. By exposing possible problems before they result in network outages, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Alexandria or anywhere in the state of Virginia, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your company needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Alexandria business works with a local freelance consultant or maintains a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or especially complicated integration projects.
Features of Progent's Remote Network Support for Alexandria
Progent's phone help, Internet-based repair, system security consulting, and network management services give businesses in Alexandria or throughout the state of Virginia unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Alexandria and is also ideal for customers in more remote regions of Virginia that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for phone support and asks for no monthly subscription fee for support services delivered during normal working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive IT solutions that fit the unique needs of your company.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's support professionals to see precisely what your users see. This makes it possible to find fast solutions to problems that might otherwise require a costly onsite service call. Cutting-edge remote access software and expert engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who utilize familiar freelance consultants or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.