Fast and Affordable Online Troubleshooting for Alexandria Computer Systems
Immediate Phone Consulting for Alexandria SystemsFor organizations located in Alexandria or anywhere in the state of Virginia, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology required to resolve most information system issues quickly. This lowers immediate costs since solutions require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor solutions somehow end up as large tabs. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven processes which promote the highest degree of effectiveness for online help and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to link to your company's environment remotely without breaching corporate security.

Progent's advanced service database application stores comprehensive documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance delivered to each client by any Progent consultant. This archive of issues and fixes is structured as an easily accessible support knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service specialists can find the best solutions in the least time.

Online support available from Progent to clients in Alexandria and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the resources to assemble and manage an in-house Help Desk but who require fast response from an effective Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your established organization, identifying or enhancing Call Center application software to address the unique requirements of your business, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center group to handle demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced network experts offers your customers in Alexandria or anywhere in the state of Virginia quick contact with a reliable network service resource with years of background providing phone consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a major enabler of company performance, and Progent's intent is to resolve and not just document network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your network maintenance is proactive and automated. By spotting emerging issues before they grow into crashes, remote monitoring can minimize inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of platforms.
How Your Alexandria Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Alexandria or throughout the state of Virginia, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system support whenever your business requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Alexandria organization relies on a regular freelance support technician or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to handle unexpected system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Alexandria
Progent's remote technical help services allow your Alexandria business to realize the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most organizations in Alexandria and throughout Virginia, nearby computer support providers, whether made up of freelance consultants or a full-time IT staff, can resolve typical network problems. On the other hand, IT crises can spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support specialists offer an easy, quick, and budget-friendly solution to augment your regular help and to pass on useful knowledge to increase your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses often depend on independent freelance consultants. Although freelance service people have less internal costs than larger support companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an emergency. As your company expands, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your IT system remains available.

  • Build a Solid Foundation for Seamless Growth
    Organizations often begin with an information system implemented on a shoestring budget. Without a proper framework, slap-dash fixes often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can hinder the productivity of the organization. These poorly built environments need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the stable foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of product options available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is motivated to sell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.