Fast Remote Support for Alexandria Virginia IT Networks
For companies located in Alexandria Virginia, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. Efficient support lowers immediate costs because service calls use up minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing model for online help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where quick solutions somehow end up as large invoices. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested processes that allow the highest degree of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your company's computer system remotely without compromising corporate security.
Progent's sophisticated service database application maintains extensive histories of the support that Progent's customers have received. Progent's team consultants have the benefit of the history of support rendered to each customer by any consultant. This history of anomalies and fixes is structured as a quickly accessible proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical databases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts can determine the most efficient solutions promptly.
Remote technical services offered by Progent to clients in Alexandria Virginia include:
Certified Windows Support
Progent's Microsoft-expert online service professionals offer computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist your company to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include providing Windows 11 planning and migration assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs can resolve the most challenging problems encountered in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their deep expertise enables them to fix problems quickly. In typical cases, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of networking products. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet APs engineering services, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly after a serious breach. Security consulting services offered by Progent cover thorough network security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a broad spectrum of information technologies including system architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and fast restoration of important files, apps, system images, and VMs. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Alexandria Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or improving your existing one, evaluating or modifying Call Center software products to address the unique needs of your corporation, or providing temporary phone support personnel to reinforce your in-house Call Center group to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of experienced network experts provides your workers in Alexandria Virginia immediate assistance from an efficient support resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a solid enabler of business success, and Progent's intent is to solve and not just report IT problems.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Alexandria Virginia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they result in full-scale emergencies, system monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks powered by a mix of OS platforms.
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Alexandria Virginia, Progent's online computer support engineers can provide expert and cost-effective IT help the moment your organization requires it. Over 20 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Alexandria business relies on a regular independent support technician or maintains an in-house IT staff that can deal with ordinary computer issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network crises or particularly complex integration problems.
Advantages of Progent's Network Help for Offices in Alexandria Virginia
Progent's online IT consulting services allow your Alexandria organization to have the advantages of immediate, expert network support without the cost of managing a full-time IT staff. Your information system will acquire added business worth by being more reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local IT resources
With most offices in Alexandria Virginia, local computer service resources, whether represented by freelance consultants or an in-house IT staff, can deal with typical network problems. On the other hand, serious problems sometimes strike when your regular resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call support professionals provide an easy, fast, and budget-friendly way to supplement your regular help and to convey valuable information to increase your capability to resolve downstream problems locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller organizations often rely on independent freelance service providers. While freelance consultants carry less overhead than big service companies and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without help during an emergency. As your business expands, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to insure your network stays up and running.
- Build a Scalable Basis for Seamless Expansion
Companies often start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. Such poorly designed systems require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to provide the solid foundation to handle critical business requirements and simplify future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller companies require advice and technical training to negotiate an ever more complicated array of product options capable of accelerating business growth and improving efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoft's leading server platforms with services such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.