Immediate Online Support for Alexandria Virginia IT Networks
Fast Phone Technical Support for Alexandria SystemsFor organizations in Alexandria Virginia, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces direct costs since service calls require fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and proven processes that allow the maximum degree of efficiency for online consulting and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising system security.

Progent's sophisticated service reporting system keeps extensive records for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support rendered to every client by every Progent engineer. This history of problems and repairs is stored as a quickly exploitable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.

Online support services available from Progent to businesses in Alexandria Virginia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of seasoned network professionals offers your computer users in Alexandria Virginia instant communication with an efficient support resource with years of background offering phone help and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a major contributor to business performance, and Progent's aim is to resolve rather than merely annotate network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Alexandria Virginia remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your computer support is proactive and automated. By exposing possible problems before they cause downtime, automated monitoring can ward off disruptive and costly information system failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by multiple platforms.
How Your Alexandria Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Alexandria Virginia, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system support the moment your business requires it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Alexandria organization has a regular freelance support technician or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to resolve sudden system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Alexandria Virginia
Progent's remote IT consulting services allow your Alexandria organization to experience the benefits of timely, world-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in Alexandria Virginia, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call support specialists provide a convenient, quick, and economical solution to supplement your regular resources and to pass on useful information to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may force your company to wait for help during an emergency. As your network grows, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support experts to insure your network remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, stability and scalability issues can hinder the success of the business. Such badly designed environments require proper assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture able to deliver the stable foundation to handle current business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies need advice and technical training to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of network service, executing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Companies who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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    SQL Server 2014 includes significant improvements in key areas such as performance, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly across all types of applications including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services that include system design, configuration, administration, remediation, and application development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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    Cisco Cisco Unified Communications Manager (CUCM), formerly named CallManager, operates as the core of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified CM Express offer an advanced IP-PBX by integrating with apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants offer effective and affordable remote and onsite expertise to help businesses of any size to create and maintain Unified CM ecosystems by providing Unified Communications Manager integration and technical support consulting services that deliver optimum productivity. Progent's consultants can assist with any aspect of CUCM support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, designing UCS server failover solutions for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

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