Immediate Online Technical Support for Alexandria Virginia Information Networks
Urgent Online Support for Alexandria NetworksFor organizations in Alexandria Virginia, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network problems quickly. Efficient support reduces immediate costs because service calls require fewer billable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and field-tested methodologies which ensure the maximum degree of effectiveness for online consulting and repair for information systems of any size. Progent's remote service group can access your company's network without compromising system security.

Progent's sophisticated technical support database system keeps detailed histories describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to each client by every consultant. This database of trouble tickets and responses is structured as a quickly retrievable support knowledge base that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online consulting specialists can determine the most efficient resolutions in the least time.

Remote technical support services available from Progent to clients in Alexandria Virginia include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by offering tools for performing common tedious jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your designated IT management personnel and your Progent consultant so that potential problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow transparent backup and rapid restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service provides a transparent supplement to your core IT support team. Client interaction with the Service Desk, delivery of support, problem escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are consistent whether issues are resolved by your core support organization, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or shrink your part of technical support work as required. Progent provides startup deployment and provisioning of the professional services PSA software as well as documentation, validation and training. For more information about ProSight Co-Managed Call Desk, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or enhancing Call Center application software to address the special demands of your business, or adding occasional phone support staff to supplement your existing Call Center team to deal with demanding scenarios like software migrations, major updates, or installing new business software.

    Progent's Call Center team of seasoned information technology consultants gives your clients in Alexandria Virginia instant assistance from a dependable support resource with years of background offering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's target is to solve and not merely record technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. To learn more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Alexandria Virginia remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM for your business so that your IT support is proactive and automated. By uncovering potential issues before they expand into downtime, system monitoring can ward off stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a mix of operating systems.
How Your Alexandria Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Alexandria Virginia, Progent's phone-based computer support specialists can deliver professional and affordable system help the instant your company has to have it. More than 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Alexandria office works with a regular independent support technician or employs an in-house organization that know how to deal with typical computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Organizations in Alexandria Virginia
Progent's remote technical help services allow your Alexandria organization to have the advantages of immediate, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire added strategic worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most companies in Alexandria Virginia, nearby network support resources, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's online service specialists give you an easy, quick, and affordable way to augment your regular help and to pass on useful knowledge to improve your ability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations often depend on independent freelance service providers. Although independent consultants carry less overhead than big service organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup help may force your company to go without help during an IT crisis. As your network expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically begin with an information system created on a shoestring budget. Lacking a scalable framework, band-aid repairs can get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. These poorly built systems need careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to meet current business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and improving productivity. Businesses do not need a computer consultant who is motivated to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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