Immediate Remote Technical Support for Alexandria Computer Networks
Urgent Online Help for Alexandria SystemsFor businesses located in Alexandria or anywhere in the state of Virginia, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they have the practical background and have access to the advanced technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls require minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow turn into substantial bills. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to link to your environment remotely without breaching system security.

Progent's proven technical support database application includes comprehensive records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by any Progent engineer. This database of trouble tickets and responses is stored as a readily exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.

Remote technical support services provided by Progent to customers in Alexandria and throughout the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center application software to address the unique requirements of your company, or adding occasional phone support staff to reinforce your existing Help Desk group during unusually busy situations such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of seasoned information technology experts offers your clients in Alexandria or anywhere in the state of Virginia fast contact with a dependable technical support group with substantial experience offering phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not merely document IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your IT support is proactive and automated. By exposing possible problems before they result in network outages, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of operating systems.
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Alexandria or anywhere in the state of Virginia, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your company needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Alexandria business works with a local freelance consultant or maintains a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or especially complicated integration projects.

Features of Progent's Remote Network Support for Alexandria
Progent's phone help, Internet-based repair, system security consulting, and network management services give businesses in Alexandria or throughout the state of Virginia unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.