Immediate Online Technical Support for Alexandria Virginia IT Networks
Immediate Phone Technical Support for Alexandria NetworksFor businesses in Alexandria Virginia, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers direct costs since service calls use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits even more in indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially important in environments that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote support firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where quick fixes somehow turn into major invoices. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to communicate with your company's computer system remotely without compromising network security.

Progent's powerful customer support database application maintains extensive documentation for all service that Progent's customers have received. Progent's authorized consultants have access to the history of services provided to each client by every consultant. This archive of trouble tickets and fixes is organized as a quickly exploitable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft open up additional extensive support databases and allow fast response from vendors' in-house product engineers with the result that Progent's online service experts are able to come up with the most efficient resolutions promptly.

Online support available from Progent to customers in Alexandria Virginia include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and fast restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer network, Progent's patch management services free up time for your IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting utilities designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software products to handle the special needs of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center resources during unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced information technology experts provides your customers in Alexandria Virginia instant access to an effective technical support group with years of experience delivering phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a crucial enabler of business performance, and Progent's policy is to fix instead of merely report IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Alexandria Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to suit your business so your IT support is proactive and automated. By spotting looming trouble spots before they result in crashes, proactive monitoring can minimize disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support multiple OS platforms.
How Your Alexandria Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Alexandria Virginia, Progent's phone-based network support specialists are ready to provide expert and cost-effective system help the instant your organization needs it. More than 20 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Alexandria office relies on a local freelance support technician or maintains a full time IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Network Support for Alexandria Virginia
Progent's phone support, remote repair, network security consulting, and system management services give offices in Alexandria Virginia the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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