Fast Remote Technical Support for Alexandria Virginia Networks
Urgent Online Technical Support for Alexandria NetworksFor businesses in Alexandria Virginia, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value because they have the practical experience and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers direct expenses since service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions manage to turn into large bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-proven processes which ensure the maximum level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent's remote service group can access your company's environment without compromising corporate security.

Progent's powerful customer support database system keeps comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance rendered to each client by any consultant. This database of trouble tickets and responses is organized as a readily retrievable support database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists can arrive at the most efficient resolutions in the least time.

Remote technical services provided by Progent to clients in Alexandria Virginia include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT management staff and your assigned Progent consultant so that emerging issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting utilities designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected application and give your password you are requested to confirm your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service provides a transparent supplement to your corporate network support organization. End user access to the Service Desk, delivery of technical assistance, issue escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your corporate support group, by Progent, or a mix of the two. Your business has complete flexibility to expand or shrink your share of support activity as circumstances demand. Progent takes care of startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and education. For details about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Alexandria Virginia instant communication with an effective network service group with extensive background delivering telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's intent is to solve and not just report IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Alexandria Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so that your IT support is proactive and automated. By detecting looming trouble spots before they expand into network outages, proactive monitoring can ward off disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a mix of operating systems.
How Your Alexandria Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Alexandria Virginia, Progent's phone-based computer support engineers can deliver expert and affordable system help whenever your business has to have it. Over 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Alexandria office relies on a local freelance consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Alexandria Virginia
Progent's remote network troubleshooting services enable your Alexandria business to have the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most offices in Alexandria Virginia, nearby network service providers, whether consisting of outside consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles may occur when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support technicians. In these situations, Progent's on-call support specialists give you a convenient, fast, and economical way to supplement your regular help and to convey valuable information to increase your capability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often depend on individual freelance service providers. Although independent consultants have smaller internal costs than big consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an IT crisis. As your company grows, network unavailability and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup support experts to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an information architecture implemented on a modest budget. Without a proper framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system architecture able to provide the solid foundation to meet vital business demands and facilitate future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses require advice and technical training to navigate through an increasingly complicated array of technology options capable of promoting business success and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of IT support, executing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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