Fast Online Support for Alexandria Virginia Computer Systems
Urgent Phone Technical Support for Alexandria NetworksFor businesses located in Alexandria Virginia, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick fixes somehow end up as substantial tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to access your system without compromising corporate security.

Progent's sophisticated technical support database application maintains extensive histories of the support that Progent's clients have been provided. Progent's team consultants have access to the details of support rendered to each Progent customer by any Progent consultant. This archive of problems and responses is structured as a readily retrievable proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with optimal resolutions quickly.

Online support services provided by Progent to customers in Alexandria Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid recovery of critical files/folders, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are on a unit that only you have and that uses a different network channel. A broad range of out-of-band devices can be used for this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting tools created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Alexandria Virginia immediate access to a large technical support resource with extensive background offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a key enabler of business productivity, and Progent's intent is to solve and not simply document network issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth consulting expertise and training in key application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Alexandria Virginia remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they grow into network outages, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by multiple OS platforms.
How Your Alexandria Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Alexandria Virginia, Progent's phone-based network support engineers can provide effective and affordable IT help whenever your company requires it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Alexandria organization has a regular freelance consultant or employs an in-house organization that can deal with ordinary network problems, Progent's Microsoft certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to handle sudden network emergencies or especially tough integration problems.

Features of Progent's Online Computer Support for Alexandria Virginia
Progent's phone help, remote repair, system security expertise, and network management services offer businesses in Alexandria Virginia unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk services and network management, Progent's experts can deliver your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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