Immediate Remote Technical Support for Alexandria Virginia IT Networks
For businesses located in Alexandria Virginia, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to solve most network issues rapidly. Efficient support reduces direct costs since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support experience is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast repairs somehow turn into large tabs. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote help and repair for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to access your computer system without violating system security.
Progent's advanced technical support database system includes extensive documentation for all service that Progent's clients have received. Progent's authorized consultants have access to the records of services provided to every customer by every Progent engineer. This archive of problems and repairs is organized as a readily exploitable proprietary knowledge base that allows Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's remote service experts can find optimal solutions in the least time.
Remote support provided by Progent to businesses in Alexandria Virginia include:
Certified MS Windows Experts
Progent's Microsoft-certified online service experts can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex challenges encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to fix problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment using state-of-the-art remote support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of networking devices by offering services that include:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recover quickly following a serious penetration. Security support services available from Progent include: in depth information security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent offers advanced online consulting services to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad range of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Alexandria Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants gives your clients in Alexandria Virginia fast communication with a reliable technical support resource with years of background delivering phone support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a major enabler of company efficiency, and Progent's policy is to fix rather than simply annotate technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff offers phone-based professional consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Alexandria Virginia online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so your computer support is proactive rather than reactive. By uncovering possible problems before they expand into crashes, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Alexandria Virginia, Progent's online computer support specialists are ready to deliver effective and cost-effective system support the instant your organization needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Alexandria business deals with a regular independent support technician or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to solve unexpected network emergencies or particularly complex integration projects.
Features of Progent's Remote Computer Support for Alexandria Virginia
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services offer businesses in Alexandria Virginia unparalleled leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your business world class network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Alexandria Virginia and is also ideal for customers in more remote regions that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for phone help and asks for no periodic subscription fee for support services provided during normal working hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support in critical business applications. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Database Administration and Software Development
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Remote Access Tools
Protected online connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise require an expensive onsite visit. Sophisticated online access software and expert technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for High Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained offices whose workers require instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, refined support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.