For small and midsize companies located in Alexandria Virginia, Progent offers help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions require a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid situations where fast solutions manage to end up as substantial invoices. Progent's skill at handling problems efficiently results in your business saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and proven methodologies which ensure the maximum level of effectiveness for remote consulting and repair for small company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to link to your system without compromising network security.
Progent's highly evolved customer support reporting system stores detailed documentation for all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every client by every Progent engineer. This database of problems and resolutions is organized as a quickly accessible support database that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Alexandria Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's phone-based consulting engineers possess certified skills in an extensive array of disciplines. This broad range of IT skills enables Progent's consultants to tackle virtually any problem that may crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with mixed-platform networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to customers in Alexandria include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network professionals, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle even the most stubborn challenges encountered in network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a CCIE so you can receive timely support for serious network problems that are crippling business productivity but are beyond the scope of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network via the latest remote support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.
Authorized MS Windows Support
Progent's Microsoft-premier remote support engineers can provide network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recover quickly following a damaging breach. Security solutions offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies often request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Alexandria Virginia Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the money or time to support an in-house Help Desk but who require quick communication with a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center application software to address the particular demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk group to handle unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned network consultants offers your customers in Alexandria Virginia fast assistance from a dependable network service group with extensive experience delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a key driver of business productivity, and Progent's aim is to resolve instead of just track technical problems.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Excel. To learn additional information on Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the creative facets of Macintosh systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Alexandria Virginia online computer system monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services