For small and midsize companies in Alexandria Virginia, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system problems quickly. Efficient support lowers direct costs since service calls require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote help is structured to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you owe just for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for solving problems quickly results in your company conserving money.
Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of efficiency for remote technical support and repair for small and midsize business information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's highly evolved customer support reporting system maintains comprehensive records for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to each Progent customer by every consultant. This database of anomalies and repairs is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists can arrive at the best resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Alexandria Virginia or to find out more about Progent's phone support options, contact Progent at
Remote Technical Services Offered Progent
Progent's phone-based technical service engineers offer certified skills in a comprehensive array of technologies. This wide range of capability allows Progent's consultants to address virtually any problem likely to crop up in a small company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to small businesses in Alexandria include:
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or improving your established one, selecting or modifying Call Center software to meet the unique demands of your corporation, or adding temporary phone support staff to supplement your in-house Call Center resources during demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your clients in Alexandria Virginia rapid assistance from an effective support group with extensive background offering telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's intent is to resolve rather than just report technical problems.
Progent's Mac consultants can nurture the artistic aspect of Macintosh environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Alexandria Virginia online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting possible problems before they expand into network outages, automated monitoring can ward off disruptive and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate multiple platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |