For small and midsize companies in Alexandria or anywhere in the state of Virginia, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe only for the services that you receive. In contrast to typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently translates into your business saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the maximum level of efficiency for remote engineering help and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your environment without compromising system security.
Progent's sophisticated service database application keeps thorough records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of support delivered to every client by any engineer. This archive of issues and solutions is organized as a quickly retrievable support knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine optimal resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Alexandria or anywhere in Virginia or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's phone-based technical service professionals offer credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's engineers to manage practically any problem likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To support companies with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to customers in Alexandria and throughout the state of Virginia include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most stubborn issues surrounding network design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value since their broad experience permits them to solve the most difficult problems rapidly. In common instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive urgent assistance for severe network issues that are hurting business productivity but are outside the experience of your regular IT maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your network via advanced remote support technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-certified remote support engineers offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of remote PC desktop support such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and ISSAP network security consultants offer a range of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help you to clean up rapidly following a serious penetration. Security services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Alexandria Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small companies who don't have the money or time to assemble and manage an internal Help Desk but who need quick response from a dependable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent supplement to your established Help Desk team. Progent's Virtual Call Center can act as an escalation option to handle the most difficult computer system problems, or be available in overflow situations when your other resources are overwhelmed.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or modifying Help Desk Call Center software products to meet the unique demands of your company, or providing temporary online personnel to supplement your in-house Help Desk resources to deal with unusually busy situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of veteran network professionals gives your customers in Alexandria or anywhere in the state of Virginia fast assistance from a large network service group with substantial background delivering telephone-based consulting and remote repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of business performance, and Progent's target is to resolve rather than just track technical problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional engineering support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, MS Word, and Microsoft Excel. To find out more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the artistic components of Macintosh environments by offering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Alexandria, or anywhere in the state of Virginia, remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into downtime, proactive monitoring can avoid inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of operating systems.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services