For small and midsize companies located in Alexandria Virginia, Progent offers help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions require a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid situations where fast solutions manage to end up as substantial invoices. Progent's skill at handling problems efficiently results in your business saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and proven methodologies which ensure the maximum level of effectiveness for remote consulting and repair for small company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to link to your system without compromising network security.
Progent's highly evolved customer support reporting system stores detailed documentation for all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every client by every Progent engineer. This database of problems and resolutions is organized as a quickly accessible support database that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Alexandria Virginia or to find out more about Progent's online support programs, contact Progent at
Remote Technical Services Offered Progent
Progent's phone-based consulting engineers possess certified skills in an extensive array of disciplines. This broad range of IT skills enables Progent's consultants to tackle virtually any problem that may crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with mixed-platform networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to customers in Alexandria include:
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent in addition offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center application software to address the particular demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk group to handle unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned network consultants offers your customers in Alexandria Virginia fast assistance from a dependable network service group with extensive experience delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a key driver of business productivity, and Progent's aim is to resolve instead of just track technical problems.
Progent's Apple Mac consultants can support the creative facets of Macintosh systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Alexandria Virginia online computer system monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |