Immediate Online Consulting for Alexandria Virginia UNIX, Linux, or Sun Solaris NetworksFor small companies located in Alexandria Virginia, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you receive. Unlike typical online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick repairs somehow end up as big bills. Progent's skill at handling technical issues efficiently results in your company saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which ensure the highest level of effectiveness for remote engineering help and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.

Progent's proprietary service reporting application maintains comprehensive histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of services delivered to each customer by any consultant. This database of problems and fixes is structured as an easily accessible support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to find the most efficient solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Alexandria Virginia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's phone-based technical support engineers have credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's engineers to handle practically any crisis likely to take place in a small business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help customers with mixed-OS networks, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online support available from Progent to small businesses in Alexandria include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad range of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from older applications to current Windows or Linux environments. Progent's group-based approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • SGI/Irix
    Important Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Consultants for Alexandria VirginiaThe Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most complex problems associated with network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise allows them to fix the most complex problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so you can get immediate support for severe network issues that are lowering business efficiency but are outside the comfort zone of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your network via the latest remote support tools to perform quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized MS Windows Support
    Windows Expertise for Alexandria VirginiaProgent's Microsoft-premier online service experts can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of online PC desktop services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Premier Network Security Consultants for Alexandria VirginiaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging breach. Security solutions offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; securing your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or revamping your existing one, identifying or enhancing Call Center software to handle the particular needs of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk resources during demanding scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network experts provides your computer users in Alexandria Virginia immediate contact with an efficient support resource with extensive background providing telephone-based support and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a major contributor to business productivity, and Progent's intent is to fix and not simply record IT problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the artistic facets of Macintosh systems by delivering phone-based help support and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Alexandria Virginia online network and server monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By exposing looming problems before they grow into crashes, system monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by multiple OS platforms.

How Your Alexandria Virginia Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

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    Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, once users complained about them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now anticipate network problems before they grow to be critical enough to impact network availability. Thanks to MOM, Progent can deal with incipient problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class availability, safety and performance.

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    Progent's Microsoft Premier engineers offer world-class consulting for major implementations of Microsoft Exchange Server. Progent's experts can help you prepare for multi-location Exchange Server rollouts or upgrades and can provide local technicians to assist large companies with installations of Exchange Server in the or any region served by Progent's engineers.

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    In conducting IT projects for corporate customers, Progent follows a structured methodology driven by specified milestones so as to achieve financial, scheduling and technical targets while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, pilots, design tuning, and expert deployment. All facets are documented to provide a detailed summary of IT services performed and to help in downstream system maintenance.

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    Progent's company culture will allow you to become a more capable consultant by improving your information technology knowledge and boosting the loyalty of your clients. Progent delivers this commitment by recruiting the top professional experts for you to operate with, providing a state-of-the-art network and communications infrastructure, running specialized application tools to enable the highest level of service, and by optimizing our business structures for attracting and maintaining customers.

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  • Services Excel 2013
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    Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide variety of online support services to help your organization to plan, develop, test, install, administer, and debug business applications based on any version of Excel, including Excel Online and Office 365 Excel. Progent can help your business to migrate your existing Excel solutions to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Google Android smartphones and tablets, and fix compatibility issues between various releases of Office Excel. Progent offers as-needed support to organizations who need a quick fix to a stubborn problem related to Office Excel and Progent also offers comprehensive project management services for migrating or creating mission-critical application software built on Excel. Progent's affordable webinar training for Excel can be custom tailored to address the needs of individual users or teams.

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    Microsoft System Center 2016 provides major enhancements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

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    Progent's Windows consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and on-premises assessment and upgrade services for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning and management, infrastructure design, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and post-migration consulting support.

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    Progent is a leading innovator in affordably providing enterprise-class IT help to small businesses. Progent's achievement in addressing the network support requirements of the chronically underserviced small company market is the cumulative outcome of major technical and process breakthroughs that have removed much of the conventional costs out of managing IT service, injected unprecedented technical skill into the support system, and significantly streamlined the repair process.

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    Progentís consultants can help you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to centralize identity and access services for both on-premises and cloud assets.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and onsite consulting, software development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you plan and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a seamless information management system.

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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to assist organizations of any size to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progent's Microsoft-certified consultants can provide online or in-person support to help businesses of all sizes to plan, deploy, manage, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent offers occasional help for fixing particularly stubborn issues, or full project management support. Progent's consultants can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent's proven ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware cryptoworm like Ryuk, WannaCry, Hermes, or MongoLock.

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    Progent's CISSP-premier network security experts can assist organizations of any size with any facet of information system security. Progent can create efficient cybersecurity systems that protect a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile clients accessing network resources distributed across a mix of physical datacenters and various clouds.

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  • Employment Benefits for Home Based Network Consultants
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    Our compensation structure is built on contribution, so just like working as an independent contractor, your income is entirely driven by your generated revenue. Some Progent support staff stress lifestyle issues and elect to work at an easy pace, utilizing our self-determined schedule to follow personal pursuits like hiking, motorcycle racing, skiing, surfing, vacations, or sharing private time with relatives and friends. Others take advantage of the opportunity to make big dollars via hard effort and extended days. Progent completely supports both ends of the spectrum and any point in between.

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    Exchange 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features plus a revamped structure. These improvements affect vital facets of IT such as ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Exchange Server 2013, design an efficient validation and rollout plan, and train your IT staff to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.

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  • Remote Support Services ISA Server 2006
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    Microsoft ISA 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, virtual private network, and web caching solution for securing the Internet-facing applications of any organization against a wide variety of attacks. Progent's Microsoft-certified ISA Server 2006 engineers can help you plan, rationalize, pilot, install, customize and manage the Standard or Enterprise edition of ISA Server on your network.

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