For small companies located in Alexandria Virginia, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you receive. Unlike typical online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick repairs somehow end up as big bills. Progent's skill at handling technical issues efficiently results in your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which ensure the highest level of effectiveness for remote engineering help and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's computer system without violating corporate security.
Progent's proprietary service reporting application maintains comprehensive histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of services delivered to each customer by any consultant. This database of problems and fixes is structured as an easily accessible support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to find the most efficient solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Alexandria Virginia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's phone-based technical support engineers have credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's engineers to handle practically any crisis likely to take place in a small business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help customers with mixed-OS networks, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to small businesses in Alexandria include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad range of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from older applications to current Windows or Linux environments. Progent's group-based approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most complex problems associated with network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise allows them to fix the most complex problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so you can get immediate support for severe network issues that are lowering business efficiency but are outside the comfort zone of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your network via the latest remote support tools to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-premier online service experts can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging breach. Security solutions offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; securing your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Alexandria Virginia Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or revamping your existing one, identifying or enhancing Call Center software to handle the particular needs of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk resources during demanding scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network experts provides your computer users in Alexandria Virginia immediate contact with an efficient support resource with extensive background providing telephone-based support and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a major contributor to business productivity, and Progent's intent is to fix and not simply record IT problems.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic facets of Macintosh systems by delivering phone-based help support and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Alexandria Virginia online network and server monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By exposing looming problems before they grow into crashes, system monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by multiple OS platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services