For small and midsize businesses in Alexandria Virginia, Progent provides support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support engineers represent excellent value because they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. This reduces immediate costs because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for solving technical issues quickly results in your business spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for remote consulting and repair for small business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's system without violating network security.
Progent's highly evolved technical support reporting system keeps extensive documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and fixes is organized as a conveniently exploitable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts can find optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Alexandria Virginia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's remote technical support professionals possess advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to handle virtually any problem that may take place in a small or midsize company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to small businesses in Alexandria include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's networking skills at the master level. CCIEs can deal with even the most complex problems surrounding network planning, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs provide excellent value because their depth of experience allows them to find solutions for even the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can fix in minutes.
Few support firms make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get urgent support for complex network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your local IT service providers. Progent's Cisco CCIE support experts can tie into your computer system using the latest remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up rapidly after a serious breach. Security consulting services offered by Progent include: in depth network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Alexandria Virginia Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the budget to create an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk software products to address the particular demands of your corporation, or providing temporary phone support personnel to work with your existing Call Center group to deal with unusually busy situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Alexandria Virginia immediate assistance from an efficient support resource with extensive background offering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major driver of business performance, and Progent's aim is to solve rather than simply record network issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Excel. To learn additional information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can support the creative components of Apple Mac computing by providing phone-based help support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers businesses in Alexandria Virginia online computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent for your environment so your IT support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into downtime, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of OS platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services