For small businesses located in Alexandria Virginia, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent leverage because they have the practical background and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the support that you receive. Unlike typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where quick solutions somehow turn into major bills. Progent's skill at disposing of technical issues efficiently translates into your business spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of optimized tools and proven processes that allow the maximum level of effectiveness for remote engineering help and repair for small and midsize company information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your network remotely without breaching network security.
Progent's powerful customer support database system maintains detailed histories for all support that Progent's clients have received. Progent's authorized consultants have access to the history of support delivered to each Progent customer by every Progent engineer. This database of problems and repairs is structured as an easily searchable internal database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to determine the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Alexandria Virginia or to learn more about Progent's online support options, call Progent at
Online Network Support Services Available from Progent
Progent's phone-based network support experts have credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to tackle virtually any emergency that may crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support clients with multi-OS environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support Offered by Progent to clients in Alexandria include:
Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Progent also can deliver a full range of remote PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your established one, identifying or enhancing Call Center software to address the unique needs of your company, or providing occasional phone support staff to supplement your existing Help Desk team during demanding events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Alexandria Virginia rapid communication with a large network service group with years of experience providing telephone-based support and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a major contributor to business success, and Progent's target is to resolve instead of simply record network problems.
Progent's Mac consultants can nurture the creative elements of Apple Mac systems by delivering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Alexandria Virginia online computer system monitoring support based on MS Operations Manager network monitoring, customized by Progent for your business so that your computer support is proactive and automated. By detecting looming problems before they expand into crashes, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a variety of platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |