For small businesses in Alexandria Virginia, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to solve the majority of network issues quickly. This lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where fast solutions somehow turn into major invoices. Progent's penchant for solving technical issues quickly results in your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which ensure the maximum level of effectiveness for online technical support and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to access your environment remotely without violating corporate security.
Progent's highly evolved service database application stores comprehensive records of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help rendered to every Progent client by every consultant. This database of problems and repairs is organized as an easily accessible proprietary knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft permit access to other vast technical databases and permit priority response from vendors' internal engineering staff so Progent's remote consulting experts are able to determine the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Alexandria Virginia or to find out additional information about Progent's online support programs, call Progent at
Phone-based Network Support Services Offered Progent
Progent's online consulting professionals offer certified skills in an extensive array of technologies. This wide range of capability permits Progent's consultants to address virtually any problem that may crop up in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-operating system environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services provided by Progent to small businesses in Alexandria include:
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Progent in addition can deliver a wide range of remote PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or adding occasional online staff to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Alexandria Virginia quick assistance from a reliable support resource with extensive background delivering phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's policy is to resolve and not merely document IT issues.
Progent's Apple Mac professionals can support the artistic aspect of Apple Mac computing by providing phone-based consulting services and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Alexandria Virginia remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting potential problems before they expand into network outages, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate multiple platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |