For small businesses located in Alexandria Virginia, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent leverage because they have the practical background and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the support that you receive. Unlike typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where quick solutions somehow turn into major bills. Progent's skill at disposing of technical issues efficiently translates into your business spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of optimized tools and proven processes that allow the maximum level of effectiveness for remote engineering help and repair for small and midsize company information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your network remotely without breaching network security.
Progent's powerful customer support database system maintains detailed histories for all support that Progent's clients have received. Progent's authorized consultants have access to the history of support delivered to each Progent customer by every Progent engineer. This database of problems and repairs is structured as an easily searchable internal database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to determine the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Alexandria Virginia or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based network support experts have credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to tackle virtually any emergency that may crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support clients with multi-OS environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support Offered by Progent to clients in Alexandria include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology such as network infrastructure, email systems, system and process security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies a person's networking skills at the master level. Cisco CCIEs can deal with even the most intractable challenges occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs offer exceptional value since their broad expertise allows them to fix the most intractable problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can get timely assistance for severe network infrastructure problems that are hurting worker productivity but are not within the scope of your local network service providers. Progent's Cisco CCIE consultants can connect to your network via sophisticated on-line support tools to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Windows Expertise
Progent's Microsoft-expert remote support professionals can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist you to clean up rapidly after a serious breach. Security solutions available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Alexandria Virginia Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk programs for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are designed for smaller organizations who don't have the money or time to create an in-house Call Center but who want quick access to an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or improving your established one, identifying or enhancing Call Center software to address the unique needs of your company, or providing occasional phone support staff to supplement your existing Help Desk team during demanding events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Alexandria Virginia rapid communication with a large network service group with years of experience providing telephone-based support and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a major contributor to business success, and Progent's target is to resolve instead of simply record network problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team can supply remote professional consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Word, and Excel. To find out more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative elements of Apple Mac systems by delivering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Alexandria Virginia online computer system monitoring support based on MS Operations Manager network monitoring, customized by Progent for your business so that your computer support is proactive and automated. By detecting looming problems before they expand into crashes, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a variety of platforms.
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services