For small businesses located in Alexandria or anywhere in Virginia, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world experience and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls require fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as big tabs. Progent's penchant for solving technical issues quickly translates into your business spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which promote the highest level of effectiveness for online help and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to communicate with your computer system without violating corporate security.
Progent's sophisticated customer support database application includes detailed documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the records of support provided to every Progent customer by any engineer. This archive of problems and solutions is organized as a quickly retrievable support knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other massive technical databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can arrive at the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Alexandria or anywhere in Virginia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's online technical support professionals have certified skills in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's consultants to manage virtually any emergency likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help businesses with multi-OS networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services Offered by Progent to companies in Alexandria and throughout the state of Virginia include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs can deal with even the most stubborn issues occurring in network planning, installation, maintenance, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value since their depth of expertise enables them to resolve even the most intractable problems quickly. In common instances, less experienced consultants can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get immediate support for complex network infrastructure problems that are impacting business productivity but are not within the comfort zone of your ordinary IT support group or consultant. Progent's CCIE consultants can interface to your environment using state-of-the-art on-line support technology in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop consulting and support services including Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP security engineers offer a range of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recuperate quickly following a serious breach. Security support services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently need. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Alexandria Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are intended for smaller companies who lack the resources to build and maintain an in-house Call Center but who want quick response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk or revamping your established one, identifying or customizing Help Desk software to meet the special requirements of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk team during demanding scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran information technology consultants provides your customers in Alexandria or anywhere in the state of Virginia instant access to a dependable support group with substantial experience providing phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a key contributor to company productivity, and Progent's target is to resolve instead of just record IT problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based advanced consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft applications such as CRM, MS Project, Microsoft Word, and Office Excel. To find out more information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh environments by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Alexandria, or anywhere in the state of Virginia, remote network monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent for your business so your network support is proactive and automated. By spotting emerging issues before they grow into downtime, automated monitoring can ward off disruptive and costly information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a combination of platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services