UNIX, Linux, Solaris, and Apple Mac OS X Online Support for

For small and midsize companies in Alexandria Virginia, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of information system issues rapidly. This lowers immediate expenses since service calls require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs somehow end up as major bills. Progent's skill at dealing with technical issues efficiently translates into your company saving cash.

Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized tools and proven processes that promote the highest degree of efficiency for online help and troubleshooting for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to connect to your company's computer system remotely without compromising corporate security.

Progent's highly evolved customer support reporting system stores extensive records describing all service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services rendered to each Progent customer by every consultant. This history of anomalies and resolutions is organized as a quickly exploitable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Alexandria Virginia or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's remote network support professionals possess advanced credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's engineers to manage almost any problem likely to occur in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with mixed-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services available from Progent to customers in Alexandria include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems within UNIX/Linux systems based on leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can deal with even the most difficult issues encountered in network design, deployment, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent value because their depth of experience allows them to fix even the most difficult problems rapidly. In common instances, less qualified service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few support firms make CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can receive urgent assistance for complex network problems that are impacting worker productivity but are beyond the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system using sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as VPN products.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier remote support experts can provide network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide variety of technology support including Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide array of remote desktop support services including Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified System Security Engineers
  Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly following a serious penetration. Security support services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are ideal for smaller companies who lack the resources to support an in-house Help Desk but who want fast communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your current organization, selecting or enhancing Call Center software to handle the special requirements of your company, or adding temporary online staff to supplement your internal Help Desk group during high-demand situations like software migrations, mass updates, or installing new business software.

  Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Alexandria Virginia rapid communication with an effective technical support resource with extensive background providing phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's goal is to solve and not simply report technical problems.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Experts Group can supply online professional consulting expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can nurture the creative facets of Macintosh computing by offering phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.

  Remote Network Monitoring Services
  Progent offers companies in Alexandria Virginia online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they cause full-scale emergencies, proactive monitoring can avoid disruptive and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a combination of operating systems.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.