For small and midsize companies in Alexandria Virginia, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system problems quickly. Efficient support lowers direct costs since service calls require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote help is structured to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you owe just for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for solving problems quickly results in your company conserving money.
Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of efficiency for remote technical support and repair for small and midsize business information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's highly evolved customer support reporting system maintains comprehensive records for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to each Progent customer by every consultant. This database of anomalies and repairs is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists can arrive at the best resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Alexandria Virginia or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's phone-based technical service engineers offer certified skills in a comprehensive array of technologies. This wide range of capability allows Progent's consultants to address virtually any problem likely to crop up in a small company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to small businesses in Alexandria include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of computer technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a consultant's networking knowledge at the master level. CCIEs can resolve the most complex challenges surrounding network infrastructure design, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their broad expertise permits them to fix even the most intractable problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few service providers make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can receive urgent support for complex network infrastructure issues that are crippling worker productivity but are not within the experience of your local IT support group or consultant. Progent's Cisco CCIE engineers can tie into your network via the latest on-line support technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's certified CISM and CISSP security consultants offer a variety of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Alexandria Virginia Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the budget to create an internal Call Center but who want fast communication with an efficient Help Desk with professional telephone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or improving your established one, selecting or modifying Call Center software to meet the unique demands of your corporation, or adding temporary phone support staff to supplement your in-house Call Center resources during demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your clients in Alexandria Virginia rapid assistance from an effective support group with extensive background offering telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's intent is to resolve rather than just report technical problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Office Excel. To find out more information on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the artistic aspect of Macintosh environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Alexandria Virginia online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting possible problems before they expand into network outages, automated monitoring can ward off disruptive and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate multiple platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services