For small companies located in Alexandria or anywhere in Virginia, Progent provides help for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services offer excellent value because they have the real-world background and the sophisticated tools to solve most network issues rapidly. Efficient support reduces direct costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for online support is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for solving technical issues quickly results in your company conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which allow the highest degree of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to communicate with your company's environment remotely without breaching system security.
Progent's sophisticated customer support database application maintains detailed records of all support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support rendered to each Progent customer by every Progent consultant. This database of trouble tickets and solutions is organized as an easily searchable support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to other extensive technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Alexandria or anywhere in Virginia or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote technical support experts have advanced credentials in an extensive set of products and technologies. This wide range of technical skills allows Progent's consultants to address virtually any emergency likely to crop up in a small company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to clients in Alexandria and throughout the state of Virginia include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's technical skills at the master level. CCIEs can deal with even the most intractable issues encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs provide excellent value because their deep expertise enables them to find solutions for even the most complex problems rapidly. In many cases, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive timely assistance for severe network issues that are impacting business productivity but are beyond the comfort zone of your local network service providers. Progent's Cisco CCIE consultants can connect to your environment using sophisticated remote support technology to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's market leading family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals can provide network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and configuration,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to clean up quickly after a serious penetration. Security services offered by Progent include: thorough security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Alexandria Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center service options for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are intended for small companies who lack the money or time to create an internal Help Desk but who need quick communication with a dependable Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk Call Center software to handle the special needs of your business, or providing occasional online personnel to reinforce your internal Call Center team to deal with unusually busy scenarios like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network professionals offers your clients in Alexandria or anywhere in the state of Virginia immediate assistance from an efficient support resource with substantial background delivering phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a significant driver of company performance, and Progent's policy is to fix rather than simply track IT problems.
Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, MS Word, and Excel. To read additional information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the creative elements of Mac systems by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Alexandria, or anywhere in the state of Virginia, online network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they cause network outages, system monitoring can avoid inconvenient and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services