Fast Online Support for Alexandria Virginia UNIX or Linux NetworksFor small companies in Alexandria Virginia, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's online support engineers offer exceptional leverage because they have the practical background and the advanced technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs since service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online service companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for solving technical issues efficiently results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which allow the maximum degree of efficiency for online technical support and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.

Progent's advanced technical support reporting application includes comprehensive documentation of all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance provided to each customer by every consultant. This archive of trouble tickets and responses is organized as an easily retrievable internal database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available other massive technical databases and allow priority response from vendors' in-house engineering staff so Progent's online consulting experts can come up with the best resolutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Alexandria Virginia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's online technical service experts offer credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's engineers to address virtually any problem that may crop up in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to companies with multi-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to clients in Alexandria include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of computer technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing problems within UNIX/Linux networks powered by leading versions of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux versions for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for Alexandria VirginiaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most difficult issues associated with network infrastructure planning, integration, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to find solutions for even the most intractable problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a CCIE so you can receive immediate support for complex network infrastructure problems that are lowering business efficiency but are outside the scope of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE consultants can connect to your environment using the latest remote troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.

  • Certified Windows Experts
    Microsoft Windows Experts for Alexandria VirginiaProgent's Microsoft-certified remote support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide range of online desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Premier Network Security Experts for Alexandria VirginiaProgent's accredited CISSP and ISSAP security engineers can provide a variety of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate quickly after a damaging breach. Security services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses often need. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete major projects economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who lack the budget to assemble and manage an in-house Call Center but who require quick response from an efficient Call Center with professional phone support plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software to handle the special demands of your company, or providing temporary online personnel to supplement your existing Help Desk team to handle high-demand scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network consultants provides your clients in Alexandria Virginia rapid contact with a reliable technical support resource with years of experience delivering phone consulting and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a major contributor to company efficiency, and Progent's goal is to solve and not simply record network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides online advanced engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, MS Office Word, and Office Excel. To read more concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac experts can nurture the imaginative elements of Macintosh environments by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network Monitoring Services
    Progent offers companies in Alexandria Virginia online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your network support is proactive and automated. By anticipating possible problems before they result in crashes, remote monitoring can ward off stressful and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a variety of operating systems.

How Your Alexandria Virginia Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services




An index of content::


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    24-7 Support and Help Microsoft Exchange 2016 Upgrade Planning

    Progent can help you in all phases of your migration to Exchange 2016 such as designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent has two decades of background helping small and medium-size companies to plan, deploy, tune, administer, and troubleshoot computer networks that incorporate at-home workers.

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    Progent can help you to design, implement and troubleshoot a backup plan built around MSP360 technology. MSP360 enables file or image-based backup/recovery for virtual machines and physical machines, works with all leading public clouds, and permits businesses to create a data protection ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to prevent data loss caused by user miscues, system errors, malicious users, and malware attacks such as ransomware.

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    Progent's Duo managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a disaster recovery system built around Microsoft's latest Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness.

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    Support Services Server Monitoring

    Remote continuous monitoring, proactive alarms, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of all sizes can afford a degree of network stability that was once reserved for large enterprises. Progent offers several RMM solutions available as economical service packages created to help your company to identify and fix a most network issues before they get big enough to impact productivity.

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    Progentís professionals offer experience in a variety of disciplines relevant to mobile connectivity including network infrastructure, Activesync, wireless protection, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft certified experts can save your organization work and money by applying their wireless background to help you choose and integrate wireless access solutions that make sense for your company. Progent can also tune your IT architecture so that mobile handhelds work better.

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    Microsoft CRM helps mid-market businesses build profitable client relationships. Integrated Sales and Customer Service components enable in-house staff to share information to help promote sales success and deliver consistent, effective customer service. Progent can set up the most sensible network infrastructure, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you integrate Microsoft CRM with your marketing or customer service data.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and provide the versatility to evolve with your growing business needs. Progentís Cisco-Premier network experts are familiar with Ciscoís complete family of products aimed at preventing data theft, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco products to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.

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    E-Mail Networking Consultant

    Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified email/telephony solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and wireless email access. Progentís Microsoft Exchange help and support services can assist you in planning and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.

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    Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite integration and troubleshooting services to help your organization to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and configuration of Aironet wireless APs to accommodate your specific workplace design, construction, and anticipated network traffic.

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    Top Rated Lync Server 2013 Back End Server Engineer

    Microsoft Lync Server 2013, renamed Skype for Business, enables businesses of any size to build a manageable and secure communications environment that permits the modern BYOD computing style with instant messaging, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (via Lync Online) or hybrid topology suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Office and Microsoft 365 apps such as Outlook clients and PowerPoint.

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    For large organizations, Progent can leverage in-house IT groups by offering world-class experience in deploying critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global businesses with branch offices, Progent can perform as a transparent local supplement of corporate IT management. Progentís enterprise consulting services include company-wide security, online branch office support, system architecture, Sarbox conformance, project management, and top-level support for multi-site network environments based on Enterprise Windows. Progent can provide field consultants and specialists to help with a site move or branch move, or a system designer to help with building or utilizing an Internet Data Center or co-location site.

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  • Remote Support Services Aironet Wave 2 AP
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    Progent's certified wireless networking consultants can help businesses of any size to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the throughput, range, density, expandability, security compliance and manageability needed for seamless access between Wi-Fi and wired networks. Progent offers affordable online and onsite consulting services for legacy and current 802.11ac Aironet APs and Progent can help your business plan and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.

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