UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for
Alexandria Enterprise Computer Networks
For small and midsize businesses located in Alexandria Virginia, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support engineers offer excellent value because they have the practical experience and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs because service calls take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of optimized technologies and proven processes that ensure the highest degree of efficiency for online engineering help and repair for small and midsize company IT networks. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your network without breaching network security.
Progent's proprietary customer support database system maintains comprehensive documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every client by every consultant. This history of issues and resolutions is structured as an easily exploitable support database that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Alexandria Virginia or to find out additional information about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's remote technical support engineers possess credentials in a comprehensive set of technologies. This broad scope of technical skills allows Progent's consultants to handle virtually any emergency that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with multi-platform networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to companies in Alexandria include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE
- Debian-GNU
- Slackware
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Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and indicates a person's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most stubborn problems encountered in network design, deployment, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to find solutions for the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent help for complex network issues that are crippling business productivity but are not within the scope of your ordinary network support resources. Progent's CCIE consultants can tie into your environment by means of sophisticated on-line troubleshooting tools to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
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Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online PC desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
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CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and ISSAP security consultants offer a variety of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on time. Progent's special online consulting services include:
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Help Desk Call Center Services
Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to build and maintain an internal Help Desk but who want quick response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk software products to address the particular demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk team to deal with demanding scenarios such as software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned network experts offers your computer users in Alexandria Virginia quick assistance from an effective technical support group with years of background delivering phone support and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a major contributor to business efficiency, and Progent's aim is to fix rather than just report technical issues.
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Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering expertise and training in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Excel. To read more on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.Progent's Apple Mac professionals can nurture the artistic elements of Apple Mac computing by delivering remote help support and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent can provide companies in Alexandria Virginia online network and server monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to fit your business so your network maintenance is proactive and automated. By uncovering possible trouble spots before they cause network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that support a mix of platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Support, phone
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
| City | Address | Phone | Link |
| Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 |
(517) 302-7958 | Alexandria Network Support Services |
| Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 |
(667) 771-9100 | Baltimore Network Support Services |
| Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 |
(571) 392-5565 | Reston Network Support Services |
| Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 |
(240) 454-0044 | Rockville Network Support Services |
| Washington | 1629 K St NW, Suite 300 Washington, DC 20006 |
(202) 851-2383 | Washington Network Support Services |
An index of content::
Expert Training Support and Help
Knowledge Transfer Remote Consulting
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and productive.
ProSight ESP Ransomware Defense Consulting
ProSight VM Security Specialists
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware.
SPS 2010 Configuration
Microsoft Certified Partner SharePoint Network Consultant
Progent’s Microsoft-certified consultants can provide small and midsize companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a central location for your employees or customers to connect to, organize, distribute and manipulate relevant information, documents, and software and to communicate with one another. It enables faster and better decisions, more efficient sharing across teams and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available inside and outside a business network. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the information they’ve developed in a way that makes data convenient to locate, download and apply.
24x7 Cisco TelePresence System 3210 Professional
Immediate Consulting Radvision Telepresence
Progent offers the expertise of a veteran consultant with years of hands-on experience installing, managing, and enhancing telepresence systems from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT management team, your ISP, and your telepresence technology vendor to help your company increase the strategic value of your telepresence solution.
Juniper SRX210 Router Auditor
Juniper SRX240 Router Security Certification
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
VMware ESXi Hypervisor Consultant Services
VMware Cross vCenter NSX Consult
Progent offers the support of a certified VMware VCDX consultant to help your organization plan, configure, manage and repair VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid cloud deployments. Progent offers world-class knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.
Microsoft Exchange IT Specialist
SBS 4.5 Manage
Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s consulting professionals can help you design, integrate, maintain and administer the entire suite of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Email Guard Data Loss Prevention Specialists
Email Polymorphic Virus Protection Professionals
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
Active Directory Integration Support
Windows Active Directory Technical Consultant
Microsoft Windows Active Directory requires significant field experience to configure efficiently across a large corporation. Progent’s Microsoft Certified engineers are skilled in designing, integrating, and supporting complex Microsoft Enterprise Active Directory projects. Progent’s fields of expertise with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, dealing with residual legacy version configuration objects in production Active Directory environments, and fixing failed configurations of Active Directory and Active Directory-integrated applications.
Biggest Azure Resource Manager Consulting Services
Azure Resource Manager Consult
Progent can assist companies of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and also to manage iPhones and iPads and Google Android smartphones and tablets.
Windows and Solaris Configuration
Expert Microsoft Certified UNIX, Windows Consultancy
If your office network mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to integrate your IT resources into a unified network that permits all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, superior throughput, and strong security. Progent's UNIX/Linux/Solaris and MS Windows integration assistance offerings feature IT architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online technical support and troubleshooting, on-site technical support, and Help Desk services.
MCSE Expert Certified Windows Server 2012R2 Active Directory Engineer
Windows Server 2012R2 Security Support Services
Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, create an enterprise-wide security plan, automate network management, help with creating applications, and generate and test a DR/BC plan.
Online Troubleshooting Microsoft Windows 2003
After Hours Engineer Windows Server 2003
Progent's certified Windows Server 2003 engineers can provide computer help and expert consulting services for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows 2003 migration, integration, update, and maintenance services include system planning, installation, project management, on-site and remote network support and repair, Help Desk outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.
Remote SBS 2008 Online Support Services
Microsoft Certified Small Business Server Premium Add-on Help and Support
Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a powerful but manageable IT network. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires a network expert with hands-on background and extensive experience in designing and building effective end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise assures you success in installing, managing, and troubleshooting network solutions based on the Microsoft SBS suite of servers and programs.
Consultants IP-PBX
Cisco VoIP phones Consulting Services
Progent's Cisco certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
CIO Outsourcing Consultancy
Specialists IT Support Outsourcing
Progent is structured to provide comprehensive online support for all technical areas common to today’s small business IT networks and allows you to outsource a variety of strategic, as-needed services including a part-time CIO to provide advanced IT design and budgeting capability, a Call Center for help desk support, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, project management for critical projects such as office relocations oroperating system migrations, connectivity experts for building and maintaining high-performance and reliable infrastructure, security specialists to ensure information protection and compliance, disaster recovery experts to design and document business continuity plans, and software programmers to create, enhance, or repair business application programs.
ISA 2004 Server Integration Services
Technical Consultant ISA 2000 Server
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with many sites, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your company in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without overly restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.
24-7 Microsoft Certified Partner SPS 2007 Help and Support
Technical Support SharePoint Server
Progent’s Microsoft-certified experts offer small and medium sized companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a common location for your employees or clients to connect to, organize, share and interact with relevant information, documents, and software and to interact with other people. It allows faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available within and without a business network. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they’ve created in a manner that makes data easy to find, retrieve and re-use.
24x7 Positions Cisco Certified
Cisco CCIE Career
If you are a network engineer with system support experience, teaming with Progent and assisting Progent's clients will enhance your abilities through collaboration with Progent's team of motivated, high-output consultants. Progent's commitment to offering IT consulting and computer support to small and midsize companies will offer you the chance to work in depth with business leaders and add significantly to the growth of exciting companies. In addition, Our virtual office environment provides the most advanced technology for remote support and wireless connectivity to help you to come up with fast fixes when you take on business-critical problems.
Exchange 2013 Project Planning Specialist
Exchange 2013 Collaboration Specialists
Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a revamped architecture. These enhancements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing online support and management services for Microsoft Exchange 2013.
Network Engineer SharePoint Portal Server
Windows SharePoint Services IT Consultants
Progent’s Microsoft-certified consultants can provide small and midsize businesses IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a central location for your workers or clients to access, manage, share and manipulate useful information, documents, and software and to communicate with one another. It enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services join employees, clients, teams and major tasks with the information they’ve created in a manner that makes data convenient to locate, download and apply.
Windows Server Essentials Backup Consulting Services
Windows Server Essentials Dashboard Online Support Services
Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small businesses to make the move from the traditional physical in-house datacenter to the contemporary hybrid computing model that combines local and cloud-hosted resources. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud-based design for your network environment. Progent offers comprehensive project management support so you can plan and carry out an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent can also provide as-needed consulting help, troubleshooting, and customized training.
Internet Security and Acceleration Server Remote Technical Support
ISA 2004 Professionals
Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing Microsoft-based security designs for information systems with multiple sites, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company design and implement a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without limiting your network.
Cisco AnyConnect Technical Support Services
Firepower Services Remote Troubleshooting
Progent’s Cisco-Certified technology experts offer professional PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of protection, speed and availability for information networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progent’s Cisco consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Service Reports Online Troubleshooting
Services Documentation IT Consultant
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by every consultant to every customer. The practice of documenting and organizing support activity allows more effective service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.
At Home Workers Endpoint Security Remote Consulting
Offsite Workers Security Specialist
Progent can help small and medium-size organizations to implement cybersecurity protection solutions and deliver mitigation expertise required for a remote workforce.
Knowledge Transfer Online Troubleshooting
Help and Support IT Training
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
Cisco Small Business IT Consulting Firm
Cisco CCIE Remote Computer Systems Consulting
Progent's CCIE-certified networking consultants have extensive experience helping Internet Service Providers to architect, deploy, administer, tune, and debug fault-tolerant, extensible connectivity environments suitable for shared public networks.
Open Now Specialists Locky ransomware protection and recovery
Consultant Services ransomware protection and recovery
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that minimizes your vulnerability to ransomware and meets your company's needs.
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