For small and midsize companies located in Alexandria Virginia, Progent offers support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve most network issues quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where quick solutions somehow turn into big invoices. Progent's skill at solving problems efficiently results in your business spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes that permit the maximum level of efficiency for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your computer system remotely without violating system security.
Progent's highly evolved service reporting system maintains extensive records for the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support delivered to every customer by any Progent engineer. This history of anomalies and solutions is organized as a quickly accessible internal database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other massive support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Alexandria Virginia or to learn more about Progent's online support options, call Progent at
Online Technical Support Services Provided by Progent
Progent's phone-based consulting engineers offer certified skills in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to tackle virtually any emergency that may occur in a small or midsize business information system. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-operating system networks, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to customers in Alexandria include:
Progent's UNIX/Linux consultants can provide urgent online assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Progent also offers a full range of remote PC desktop consulting and support services including Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or enhancing Help Desk software to handle the special requirements of your business, or providing occasional phone support personnel to reinforce your internal Call Center team during high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of seasoned network experts provides your workers in Alexandria Virginia immediate communication with an efficient network service resource with substantial experience delivering telephone-based help and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a key driver of company efficiency, and Progent's policy is to resolve and not simply track network problems.
Progent's Mac professionals can nurture the artistic facets of Mac systems by providing remote consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Alexandria Virginia remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your computer support is proactive and automated. By exposing emerging issues before they result in network outages, automated monitoring can avoid stressful and costly information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a combination of platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |