Fast Phone Consulting for Alexandria Virginia UNIX, Linux, or Solaris NetworksFor small businesses located in Alexandria Virginia, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for solving technical issues efficiently translates into your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has refined an array of customized technologies and proven methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's online support team to access your system remotely without violating system security.

Progent's advanced technical support database system includes extensive records for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help provided to each client by any Progent engineer. This archive of anomalies and responses is structured as an easily retrievable internal knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to additional massive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to determine the best solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Alexandria Virginia or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online technical support professionals offer certified skills in a comprehensive array of disciplines. This broad range of technical skills enables Progent's consultants to handle almost any crisis likely to crop up in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.

To help clients with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based services available from Progent to small businesses in Alexandria include:

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently request. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Support
    Progent's Help Desk Call Center support programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who lack the budget to create an internal Help Desk but who require quick communication with a dependable Help Desk with proficient telephone assistance plus the available expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk application software to handle the unique needs of your company, or providing occasional online staff to supplement your internal Help Desk Call Center group to handle high-demand events like software migrations, major updates, or rolling out new business software.

    Progent's Call Center staff of experienced network professionals gives your computer users in Alexandria Virginia quick access to an efficient technical support group with extensive background delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a key enabler of company success, and Progent's target is to resolve and not just annotate IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers online advanced consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Microsoft Office Excel. To find out more information about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac experts can support the imaginative aspect of Mac environments by providing remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or integrating an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Alexandria Virginia online network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple OS platforms.

How Your Alexandria Virginia Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services




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    Microsoft Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and PSTN telephony. Microsoft Lync 2010 can enhance the capability of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence experts offer online and onsite support to assist your company to manage and repair your current Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also help you to design and execute a smooth Skype for Business migration.

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    Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco devices for unified management.

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    Microsoft Dynamics GP/Great Plains 2010 accounting software is a full-featured business management and analytics platform that unifies data and operations across your company, communicates easily with other applications, and brings together employees, clients and suppliers unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can help you install and manage a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business benefit from the full power of Dynamics GP/Great Plains 2010.

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    The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, optimize, manage and debug firewall solutions based around ASA firewalls with Firepower Services.

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    Microsoft Small Business Server is a low-cost collection of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network expert with real-world background and broad experience in planning and implementing cohesive and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and servicing network solutions powered by the Microsoft SBS suite of servers and applications.

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