Immediate Phone Help for Alexandria Virginia UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Alexandria Virginia, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's online technical support services offer exceptional value due to the fact that they have the real-world background and the sophisticated tools to solve the majority of network issues quickly. This lowers immediate expenses since service calls take up a smaller number of chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick solutions somehow end up as major tabs. Progent's penchant for handling problems efficiently results in your business conserving cash.

Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest level of efficiency for online consulting and repair for small and midsize business IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to connect to your company's computer system remotely without compromising network security.

Progent's proprietary service database system includes detailed histories for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services rendered to every Progent client by every Progent consultant. This archive of trouble tickets and solutions is structured as a quickly accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to find optimal solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Alexandria Virginia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online technical service professionals offer advanced credentials in an extensive set of disciplines. This broad range of capability enables Progent's engineers to tackle practically any emergency that may take place in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To help clients with multi-operating system networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based services provided by Progent to small businesses in Alexandria include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of computer technology including system architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux variants for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Alexandria VirginiaThe Cisco CCIE credential is the highest recognition for network infrastructure consultants, and validates a consultant's technical skills at the expert level. Cisco qualified CCIEs can deal with the most complex issues occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience permits them to find solutions for the most difficult problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can receive urgent support for serious network issues that are hurting worker productivity but are beyond the scope of your regular network support providers. Progent's CCIE consultants can connect to your computer system by means of sophisticated remote support technology in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Certified Microsoft Windows Support
    Windows Expertise for Alexandria VirginiaProgent's Microsoft-expert online support experts can deliver network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Premier Network Security Engineers for Alexandria VirginiaProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently request. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:
  • Call Center Support
    Progent's Call Center programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who lack the budget to assemble and manage an in-house Help Desk but who want fast access to an efficient Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting support can aid you in creating an efficient new Call Center or improving your existing organization, identifying or modifying Help Desk application software to address the particular requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk group during high-demand events like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Alexandria Virginia fast contact with a dependable support resource with years of background delivering telephone-based help and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a key contributor to business productivity, and Progent's aim is to solve instead of just track technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Office Excel. To read additional information about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the imaginative aspect of Mac computing by offering phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or building an audio/video production studio.

    Online Network Monitoring Services
    Progent offers businesses in Alexandria Virginia online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause crashes, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a mix of platforms.

How Your Alexandria Virginia Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

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