For small businesses located in Alexandria Virginia, Progent provides support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of network problems rapidly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has refined a set of customized tools and field-proven processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information networks. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your computer system without violating system security.
Progent's highly evolved technical support reporting application includes thorough documentation describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to each customer by any Progent consultant. This history of problems and responses is structured as a quickly exploitable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Alexandria Virginia or to find out additional information about Progent's phone support programs, call Progent at
Online Network Support Services Available from Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's engineers to manage almost any problem that may crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To support clients with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services available from Progent to small businesses in Alexandria include:
Progent's UNIX/Linux consultants can provide emergency online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Progent in addition offers a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Call Center software to address the particular requirements of your corporation, or adding temporary online staff to supplement your internal Call Center team to deal with demanding events like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Alexandria Virginia fast communication with a large network service group with substantial background delivering phone help and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a key driver of company productivity, and Progent's policy is to solve instead of just track IT issues.
Progent's Mac consultants can nurture the artistic elements of Apple Mac systems by delivering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Alexandria Virginia online network and server monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your environment so that your network maintenance is proactive and automated. By uncovering possible issues before they cause downtime, remote monitoring can ward off inconvenient and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a variety of OS platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |