Fast Phone Technical Support for Alexandria Virginia UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Alexandria Virginia, Progent offers help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions require a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid situations where fast solutions manage to end up as substantial invoices. Progent's skill at handling problems efficiently results in your business saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and proven methodologies which ensure the maximum level of effectiveness for remote consulting and repair for small company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to link to your system without compromising network security.

Progent's highly evolved customer support reporting system stores detailed documentation for all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every client by every Progent engineer. This database of problems and resolutions is organized as a quickly accessible support database that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to find the most efficient solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Alexandria Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's phone-based consulting engineers possess certified skills in an extensive array of disciplines. This broad range of IT skills enables Progent's consultants to tackle virtually any problem that may crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support clients with mixed-platform networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to customers in Alexandria include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Alexandria VirginiaThe Cisco CCIE credential is the top recognition for network professionals, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle even the most stubborn challenges encountered in network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a CCIE so you can receive timely support for serious network problems that are crippling business productivity but are beyond the scope of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network via the latest remote support technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

  • Authorized MS Windows Support
    Windows Support for Alexandria VirginiaProgent's Microsoft-premier remote support engineers can provide network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Premier Network Security Engineers
    CISSP Premier System Security Specialists for Alexandria VirginiaProgent's accredited CISSP and ISSAP security engineers offer a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recover quickly following a damaging breach. Security solutions offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies often request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Help Desk support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the money or time to support an in-house Help Desk but who require quick communication with a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center application software to address the particular demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk group to handle unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned network consultants offers your customers in Alexandria Virginia fast assistance from a dependable network service group with extensive experience delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a key driver of business productivity, and Progent's aim is to resolve instead of just track technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Excel. To learn additional information on Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can support the creative facets of Macintosh systems by offering remote help services and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or putting together an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Alexandria Virginia online computer system monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple platforms.

How Your Alexandria Virginia Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

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    Windows Server 2022 Windows Defender ATP Computer Consulting

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    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to deploy your Fortinet FortiGate security appliances to protect all your IT resources at the network edge, within the data center, at branches, and at the cloud edge.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.

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    Progent's certified SQL Server application programmers and DBAs offer remote expertise to assist businesses of all sizes to build, administer, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts can provide support for any facet of the application life cycle in solutions that range from small business or departmental databases to VLDB applications and data warehousing.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.

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    Progent applies no startup charge and requires no monthly commitment for support services delivered during normal business hours. Progent's small granularity eliminates large bills for quick fixes so you won't be tempted to allow simple problems to fester.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide organizations of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises troubleshooting to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.

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    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the forefront of network service, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for using technical knowledge to repair real-world network problems efficiently.

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    Cisco's security and offsite access products for small businesses provide a complete range of easy-to-administer security products to help protect your wired and wireless information system. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit most closely with your company objectives.

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    Progent provides customers the services of consultants who have been awarded some of the IT industry's most prized certifications. Progent thinks that customers deserve to know that their computer service professionals have accredited training plus extensive real-world field experience so that Progent's customers can engage Progent's service with trust. In many cases, vendor credentials such as the CCIE confers priority for significantly better vendor help than is available to uncertified consultants, enabling Progent to deliver customers a higher level of computer support. In addition, major certifications such as CISM or CISSP for network security can help corporate clients to show compliance with regulatory demands by using the assistance of recognized IT experts.

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    Progent's Microsoft certified consultants can help you define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Exchange 2007 help, repair, and design services include expertise with the integration of third-party enhancements of Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.

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    Progent provides the help of Microsoft and Cisco-Premier network consulting experts to offer customers affordable ways to help organizations optimize the benefits of Microsoft and Cisco products. For environments that range from small offices to nationwide enterprises, Progent's network engineers can show you how to improve your information system's e-mail infrastructure, protection, availability, throughput, and IT management.

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    Progent can supply small companies with an IT management expert who can act as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy sensible IT products to improve business operations so they align better with your business goals. Your business can create and install a well thought out IT strategy without absorbing the cost of a full-time senior IT executive.

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    Our compensation structure is built on contribution, so just like working as an independent contractor, your earnings are entirely tied to your work effort. Some Progent support staff stress lifestyle issues and choose to consult at an easy pace, utilizing our flexible schedule to pursue personal enthusiasms like mountain biking, car racing, snow boarding, surfing, travel, or sharing free time with family and friends. Others use the opportunity to earn big bucks via hard effort and extended hours. Progent fully supports both ends of the spectrum and any point in between.

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    Progent's National Support Center provides nationwide remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support experts provide phone support and remote secure network connection to troubleshoot and repair network problems quickly and affordably. The breadth of IT expertise represented by Progent's team of country-wide support professionals makes it possible to escalate even the toughest network issues to appropriate experts as required.

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    SQL Server 2008 delivers indispensable, standardized tools to computer experts as well as to network users, reducing the complexity of designing, integrating, managing, and using company data and analytical programs on platforms ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and broad knowledge in designing and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

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    Progent can assist small companies to move all or part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware investments. Azure includes a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of different cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the typical errors small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent's Microsoft certified experts offer small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver critical software rapidly and automatically to specified workers, reduce software costs and adhere to licensing agreements by understanding usage profiles, improve Windows protection by improving your knowledge of vulnerability and by delivering critical updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by fully utilizing the management functions built into Windows. Progent's SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch control, and resource monitoring management including software and appliance inventory.

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    Progent can provide access to a senior specialist with extensive hands-on experience configuring, maintaining, and enhancing telepresence platforms from leading vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house network management team, your ISP, and your video conferencing technology vendor to assist your company increase the business value of your video conferencing ecosystem.

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    Progent's work environment will allow you to become a more capable consulting professional by enhancing your information technology knowledge and increasing the satisfaction of your customers. Progent delivers this commitment by recruiting the top consulting talent for you to work with, providing a state-of-the-art network and communications infrastructure, using custom software tools to enable the maximum quality of support, and by streamlining proven operational structures for attracting and maintaining customers.

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    Progent's expert programmers, relational database architects, and program managers can assist large businesses to carry out development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned project managers for advanced planning and program co-ordination or Progent can help clients fill in expertise gaps by providing relational database designers and programmers skilled in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with additional data sources like Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also offers expertise with web development tools and can help businesses to build, enhance, troubleshoot, or port web-based applications to utilize the most current web technology.

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