For small businesses in Alexandria or anywhere in the state of Virginia, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. This lowers direct costs since solutions accumulate a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the maximum level of efficiency for online technical support and troubleshooting for small business information networks. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's network without compromising system security.
Progent's powerful service reporting application keeps extensive documentation of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to each client by every Progent consultant. This archive of problems and fixes is structured as an easily accessible proprietary database that allows Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available other vast support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find optimal resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Alexandria or anywhere in Virginia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online network support experts offer credentials in a comprehensive array of disciplines. This broad scope of capability allows Progent's engineers to handle almost any crisis that may take place in a small company information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to small businesses in Alexandria and anywhere in the state of Virginia include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of information technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy management, and migration from legacy applications to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can handle the most complex problems encountered in network infrastructure design, deployment, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience permits them to fix the most difficult problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a CCIE so you can get immediate support for serious network issues that are lowering worker productivity but are not within the scope of your ordinary network support personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of advanced on-line support technology in order to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration,
Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and ISSAP security consultants can provide a range of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recover quickly following a serious penetration. Security solutions available from Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Alexandria Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for small companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast response from a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can assist you in creating an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the special requirements of your company, or providing temporary phone support staff to reinforce your internal Call Center group to handle high-demand events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of experienced network professionals offers your customers in Alexandria or anywhere in the state of Virginia rapid communication with a large network service group with extensive experience offering telephone-based support and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a crucial driver of company efficiency, and Progent's intent is to resolve rather than merely document network issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply online advanced engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative aspect of Mac computing by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Alexandria, or anywhere in the state of Virginia, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so your computer support is proactive rather than reactive. By exposing possible problems before they grow into crashes, remote monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services