For small businesses located in Alexandria Virginia, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for solving technical issues efficiently translates into your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has refined an array of customized technologies and proven methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's online support team to access your system remotely without violating system security.
Progent's advanced technical support database system includes extensive records for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help provided to each client by any Progent engineer. This archive of anomalies and responses is structured as an easily retrievable internal knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to additional massive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to determine the best solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Alexandria Virginia or to find out additional information about Progent's phone support programs, call Progent at
Remote Support Services Available from Progent
Progent's online technical support professionals offer certified skills in a comprehensive array of disciplines. This broad range of technical skills enables Progent's consultants to handle almost any crisis likely to crop up in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To help clients with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based services available from Progent to small businesses in Alexandria include:
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Progent also offers a broad array of online PC desktop support including Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk application software to handle the unique needs of your company, or providing occasional online staff to supplement your internal Help Desk Call Center group to handle high-demand events like software migrations, major updates, or rolling out new business software.
Progent's Call Center staff of experienced network professionals gives your computer users in Alexandria Virginia quick access to an efficient technical support group with extensive background delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a key enabler of company success, and Progent's target is to resolve and not just annotate IT issues.
Progent's Apple Mac experts can support the imaginative aspect of Mac environments by providing remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Alexandria Virginia online network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple OS platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |