UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Emergency Help for

For small and midsize companies located in Alexandria Virginia, Progent provides help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's online support services represent excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve most information system problems quickly. This reduces direct costs because service calls require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to typical online support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where fast fixes manage to end up as substantial invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies which promote the highest degree of efficiency for remote engineering help and repair for small business computer networks. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to access your company's network without compromising network security.

Progent's highly evolved service database application keeps comprehensive records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services rendered to every client by any Progent engineer. This archive of trouble tickets and repairs is structured as a readily retrievable internal database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Alexandria Virginia or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online support engineers possess advanced credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to tackle virtually any emergency likely to occur in a small company network. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help customers with mixed-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services provided by Progent to customers in Alexandria include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad array of computer technology such as system architecture, email solutions, network and operational security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can provide emergency phone-based assistance for diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the highest recognition for network engineers, and indicates a consultant's networking skills at the expert level. Cisco CCIEs can deal with the most stubborn problems occurring in network infrastructure design, installation, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent value because their depth of experience enables them to fix even the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Few consulting organizations make CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network problems that are crippling business productivity but are outside the comfort zone of your ordinary computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your network via advanced on-line support technology in order to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad array of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

• CISSP and ISSAP Premier System Security Specialists
  Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly after a serious penetration. Security services offered by Progent cover in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small companies who lack the budget to support an internal Call Center but who require fast communication with a dependable Help Desk with professional telephone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or enhancing your existing organization, selecting or enhancing Call Center software products to address the unique needs of your business, or providing temporary online staff to work with your in-house Help Desk Call Center resources to handle demanding events like software transitions, mass updates, or installing new applications.

  Progent's Help Desk staff of experienced information technology consultants gives your customers in Alexandria Virginia fast assistance from an efficient support group with extensive background offering telephone-based support and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of company success, and Progent's policy is to solve instead of just report technical problems.

• Business Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Consulting Group offers remote advanced consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To read additional information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Apple Mac consultants can support the imaginative aspect of Macintosh environments by delivering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video production studio.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Alexandria Virginia remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive and automated. By uncovering possible issues before they grow into network outages, remote monitoring can minimize stressful and costly information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a variety of operating systems.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.