For small and midsize businesses located in Alexandria Virginia, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support engineers offer excellent value because they have the practical experience and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate costs because service calls take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of optimized technologies and proven processes that ensure the highest degree of efficiency for online engineering help and repair for small and midsize company IT networks. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your network without breaching network security.
Progent's proprietary customer support database system maintains comprehensive documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every client by every consultant. This history of issues and resolutions is structured as an easily exploitable support database that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Alexandria Virginia or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote technical support engineers possess credentials in a comprehensive set of technologies. This broad scope of technical skills allows Progent's consultants to handle virtually any emergency that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with multi-platform networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to companies in Alexandria include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and indicates a person's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most stubborn problems encountered in network design, deployment, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to find solutions for the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent help for complex network issues that are crippling business productivity but are not within the scope of your ordinary network support resources. Progent's CCIE consultants can tie into your environment by means of sophisticated on-line troubleshooting tools to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online PC desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and ISSAP security consultants offer a variety of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on time. Progent's special online consulting services include:
How Your Alexandria Virginia Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to build and maintain an internal Help Desk but who want quick response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk software products to address the particular demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk team to deal with demanding scenarios such as software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned network experts offers your computer users in Alexandria Virginia quick assistance from an effective technical support group with years of background delivering phone support and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a major contributor to business efficiency, and Progent's aim is to fix rather than just report technical issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering expertise and training in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Excel. To read more on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the artistic elements of Apple Mac computing by delivering remote help support and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent can provide companies in Alexandria Virginia online network and server monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to fit your business so your network maintenance is proactive and automated. By uncovering possible trouble spots before they cause network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that support a mix of platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services