UNIX and Linux Online Consulting for
Alexandria Enterprise IT Networks
For small and midsize businesses in Alexandria Virginia, Progent provides support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support engineers represent excellent value because they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. This reduces immediate costs because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for solving technical issues quickly results in your business spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for remote consulting and repair for small business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's system without violating network security.
Progent's highly evolved technical support reporting system keeps extensive documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and fixes is organized as a conveniently exploitable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts can find optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Alexandria Virginia or to find out more about Progent's phone support programs, contact Progent at
Online Network Support Services Provided by Progent
Progent's remote technical support professionals possess advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to handle virtually any problem that may take place in a small or midsize company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to small businesses in Alexandria include:
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
- Apple macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's networking skills at the master level. CCIEs can deal with even the most complex problems surrounding network planning, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs provide excellent value because their depth of experience allows them to find solutions for even the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can fix in minutes.
Few support firms make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get urgent support for complex network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your local IT service providers. Progent's Cisco CCIE support experts can tie into your computer system using the latest remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network technology.
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Certified Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
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CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up rapidly after a serious breach. Security consulting services offered by Progent include: in depth network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
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Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the budget to create an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk software products to address the particular demands of your corporation, or providing temporary phone support personnel to work with your existing Call Center group to deal with unusually busy situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Alexandria Virginia immediate assistance from an efficient support resource with extensive background offering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major driver of business performance, and Progent's aim is to solve rather than simply record network issues.
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Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Excel. To learn additional information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.Progent's Mac professionals can support the creative components of Apple Mac computing by providing phone-based help support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers businesses in Alexandria Virginia online computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent for your environment so your IT support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into downtime, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of OS platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
| City | Address | Phone | Link |
| Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
| Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
| Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
| Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
| Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |
An index of content::
Top Rated Cisco Firewalls Configuration
Cisco ASA 5500 Firewalls Support and Setup
Progent's Cisco certified networking experts can help you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Outlook Web App and iPad IT Consulting
Outlook Mac Online Troubleshooting
Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and send email, examine the Exchange global address list, import addresses, sync up calendars, and alert fellow workers to conferences with your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage training.
domain expiration management Specialists
ProSight client credential management Consulting
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it.
ISA 2004 Remote Consulting
ISA Server Professional
Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can assist you to design, deploy, and support a configuration of Forefront Threat Management Server or ISA Server 2006 on your network that delivers the firewall security, performance and ease-of-use that your business needs.
After Hours System Center 2016 and Exchange Integration Integration Support
Biggest System Center 2016 Security and Compliance Network Consultants
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to remediate serious problems uncovered by SCOM 2012.
Microsoft Power BI Data Prep Development
Programming Firms Power BI Dashboards
Progent's Power BI consultants can assist your business to plan, deploy, maintain, update or debug your Power BI solution. Progent can also help you to organize your source data for Power BI visualizations. Progent can show you how to implement and administer an onsite, cloud, or hybrid environment to run Power BI.
Linux RedHat Online Computer Support Companies
Information Technology Management Linux Phone-based
Progent offers nationwide remote phone support and troubleshooting services for companies who run environments based on versions of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote network consulting provides maximum leverage for your IT budget by preserving client productivity and shortening the hours charged for network repair services. Sophisticated online access tools and skilled service specialists and engineers allow Progent to solve most IT problems without wasting time and expense by traveling to your site. In most of cases your network issues can be remediated over the phone or via a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA certified security professionals to help with the toughest network problems.
After Hours Consulting Disaster Recovery Test Lab
24x7 network piloting Lab Consult
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training environments for the latest technologies. For Progent clients without sufficient in-house resources to configure effective test environments, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
Integration Internet Security and Acceleration Server
ISA 2004 Server Technical Support Services
Progent’s Microsoft certified professionals offer small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business network from attack by external and internal sources. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can assist your company to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Android remote access Specialists
Android and Windows 10 integration Information Technology Consulting
Progent's veteran group of IT consultants and subject matter specialists have years of experience providing remote and on-premises assistance for businesses of any size who need to integrate Android phones and tablets into their information systems so that users can work together from anywhere. Progent offers the breadth of know-how to solve network problems that span multiple manufacturers and that represent a mix of older and current technology. Progent offers affordable remote consulting to assist you with any aspect of designing, implementing, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to assist you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you finish major network initiatives on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and operate Android phones and tablets efficiently.
Cybersecurity Consultancies CISM
CISM Computer Security
Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of performance that IT security managers are expected to learn. CISM gives business management the assurance that those who have earned their CISM certification have the experience and capability to deliver effective security management and support services.
Network Engineer Cisco ASDM for Firewall Management
Consultant Cisco ASA Firewall IPS
The new ASA 5500-X Family of firewalls with Firepower Services provide significantly more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your existing PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft Desktop Computer Network Support Group
24x7 Microsoft and Mac Desktop Network Designers
Progent can deliver a wide range of cost-effective consulting and support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can provide on-premises or online help for single computers or notebooks or help you to plan and carry out a large-scale migration to new or revised OS platforms and business applications. Progent can also provide consultants and technical workers to assist your company to prepare for and complete a site move or consolidation designed to produce minimal interruption to your business.
Specialist Azure Hybrid integration
Azure integration Services
Progent can assist you with any stage of Microsoft Azure migration including requirements definition, readiness evaluation, system architecture, pre-production testing, implementation, automated management, performance tuning, software license management, disaster recovery preparedness, security planning, and compliance assessment. Progent can help you to configure and debug firewall appliances and VPN connections so that your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure resources.
Top Rated SQL Server 2019 Backup Support Services
SQL Server 2019 Analysis Services Consulting Services
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to evaluate the advantages for migrating to SQL Server 2019 and can provide fast online or onsite access to consulting experts in solution design and integration, software development, database administration, and network security.
Visual Basic Integration
Development Firm Great Plains
For custom program development, Progent can supply programming consultants to write business software in areas such as eCommerce, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad range of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Remote Support Great Plains Accounting Software
Dynamics GP Power BI Specialist
Progent’s Microsoft certified consultants provide a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP tool built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you can license only the functions you currently need, with the option to expand clients and increase capabilities when necessary. Progent’s Dynamics GP/Great Plains consulting experts can help you install, customize and administer the latest release of Dynamics GP or migrate smoothly from an older edition.
Microsoft Exchange Server Upgrade Specialists
Microsoft Exchange 2010 Upgrade Consultant
Progent's Microsoft-certified consulting experts can help you to assess the benefits of Exchange 2010 for your business and can assist your IT staff to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast ROI by improving your workers' efficiency, lowering the cost of equipment and service, streamlining management, and consolidating your vital communications technologies.
Microsoft Exchange Professional
Immediate Exchange 2003 Specialists
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange 2003 Server that are best aligned to your business goals.
Tech Consultant Georgia
Professional Services Nationwide Support
Progent’s Technical Response Center offers low-cost national after-hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer 24x7 telephone support and online secure network access to troubleshoot and resolve technical problems quickly and economically.
Consulting Services Solaris Remote
Consultancy Linux Online
Progent provides nationwide remote phone support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft products. Online technical support provides optimum return for your information technology budget by protecting client productivity and limiting the hours charged for computer repair services. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of IT issues without wasting time and expense by going to your location. In most of cases your IT problems can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISA certified security specialists to help with the most challenging network problems.
Top Technology Professional Polycom Telepresence
Radvision Telepresence Services
Progent offers the expertise of a veteran specialist with years of hands-on experience configuring, managing, and enhancing video conferencing platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal network management team, your Internet Service Provider, and your telepresence platform supplier to help your organization maximize the business value of your telepresence ecosystem.
Configuration wireless IP phone configuration
802.11ac Wireless IT Consultants
Progent's Cisco-certified Wi-Fi integration consultants can assist you to configure, administer, and troubleshoot Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Remote Branch Office Network Help
Onsite Technical Support Enterprise Windows 2003
For large businesses, Progent can leverage internal network support groups by offering extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can act as a transparent nearby extension of enterprise network management. Progent’s enterprise support services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and world-class support for multi-site office environments based on Enterprise Windows 2003. Progent can offer on-site engineers and technicians to assist with a site relocation or office move, or a system designer to help with setting up or using an Internet Data Center or co-location site.
Microsoft Expert Exchange Server 2000 Upgrade Online Help
Remote Support Services Exchange Server 2000 Upgrade
Progent is one of the most qualified network consulting firms for integrating e-mail systems based on Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Microsoft Exchange Server 2000 for typical situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Lync Server 2013 Mobility Services Technology Professional
Services Lync Server 2013 and Cisco UC
Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to build a manageable and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with app sharing, and both IP and PSTN calling enabled for a broad assortment of stationary PCs and mobile clients. Progent's certified Lync 2013 consultants and system integrators can assist your company to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Lync Online) or mixed model appropriate for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your IT team and end users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.
24-7 Microsoft Windows 2000 Computer Consultant
Windows Server 2000 Upgrade Consultants
Progent's Microsoft-certified Windows Server 2000 consultants offer network support and IT consulting services for the complete line of .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include network planning, deployment, documentation, on-site and remote support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
Peppercon eRIC Specialists
Remote Server Management Consulting
Remote server management cards offer IT administrators full control of a server without the need for an on-site visit. Using remote management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and support a high-availability business network that includes remote server management cards and Progent can use these remote management cards to deliver efficient remote technical support. Progent has experience with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Urgent Mobile Connectivity Support and Help
Wave 2 WiFi migration Support and Help
Progent’s Wireless Consulting Services offer a fast, economical way for companies of any size to deploy, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Support and Integration Windows, Linux, UNIX, Solaris
Windows, Linux, UNIX, Solaris Technology Consulting Services
If your company computer system combines Linux-based products technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified network that permits all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, enhanced performance, and tight security. Progent's UNIX/Linux and Microsoft Windows coexistence support services feature network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network help and repair, on-site technical support, and Helpdesk services.
Service Reporting IT Services
Services Documentation Remote Support
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
24/7 CISA Certified Security Audit Specialists
24/7 CISA Cybersecurity Audit Specialists
The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that signifies mastery in network security audit and control. Certified by ANSI, the CISA credential has consultants pass an extensive examination administered by the ISACA international professional association. Progent offers the services of a CISA-Premier network security audit consultant able to assist businesses in the fields of information systems audit services, IT governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data resources, and business continuity preparedness.
After Hours Consultant Services Azure Hybrid integration
Azure and iPhone integration Consultancy
Progent can assist small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and also to integrate iPhones and iPads and Google Android smartphones and tablets.
Remote Solaris Consultant
Solaris Computer Consulting
If your company computer system combines Solaris platforms with MS Windows, Progent can show you how to incorporate your IT resources into a unified network that allows all your operating systems to run side by side for easy management, seamless information exchange, high reliability, superior performance, and tight security. Progent's Solaris and Windows coexistence assistance services feature IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center services.
Security Firms Apple Mac Firewalls
On-site Support macOS Disaster Recovery
Progent's certified security staff can help you protect your Apple Mac network through professional support offerings including running security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing secure remote and mobile connectivity, installing automated software for defense against viruses, spam, and malware, and developing a company-wide security strategy adapted for the specific objectives of your business information system.
Urgent Specialist Office 365 integration with on-premises environments
Support Outsourcing Microsoft 365 Exchange migration
Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and on budget.
Microsoft Teams dial plans Professional
Microsoft Teams PSTN Gateway Engineers
Progent can help you to design a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Meraki MS 200 Series Switch Remote Troubleshooting
Meraki MS 200 Series Switch Support and Setup
Cisco's Meraki family of access and distribution switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide affordable online expertise to help your company to plan and deploy a productive network architecture based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, define policies to ensure security, develop and validate a disaster recovery strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a cohesive networking solution.
Engineer Email Bayesian Analysis
Engineer ProSight Email Content Filtering Service
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.
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