For small and midsize businesses located in Alexandria Virginia, Progent provides help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most network issues quickly. This reduces immediate costs because solutions require a smaller number of billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes somehow turn into large bills. Progent's penchant for handling technical issues quickly translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies which promote the highest degree of efficiency for online technical support and repair for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to access your computer system remotely without breaching corporate security.
Progent's powerful service database system keeps detailed histories of all service that Progent's clients have been provided. Progent's staff consultants have access to the records of support rendered to each customer by every Progent consultant. This history of anomalies and responses is structured as an easily accessible proprietary database that allows Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Alexandria Virginia or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote consulting experts possess certified skills in a comprehensive set of disciplines. This broad range of IT skills permits Progent's engineers to tackle practically any problem likely to occur in a small company information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support businesses with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical support services Offered by Progent to small businesses in Alexandria include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy management, and migration from older systems to current Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and validates a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most complex challenges associated with network design, deployment, management, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep expertise allows them to resolve even the most difficult problems rapidly. In common cases, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate assistance for severe network infrastructure problems that are crippling business productivity but are not within the comfort zone of your local computer service personnel. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced on-line support technology in order to perform efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support such as Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recuperate quickly after a serious breach. Security support services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often need. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Alexandria Virginia Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are intended for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast response from an effective Call Center with professional phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software to meet the special needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center team to handle demanding events such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned network consultants provides your workers in Alexandria Virginia fast contact with an effective technical support resource with substantial experience offering telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a crucial contributor to company efficiency, and Progent's target is to fix and not merely document IT problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and education in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and MS Office Excel. To read additional information concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic facets of Mac environments by offering phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Alexandria Virginia remote network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive and automated. By exposing emerging trouble spots before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive network crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services