Fast Remote Technical Support for Alexandria Virginia UNIX or Linux NetworksFor small and midsize businesses in Alexandria Virginia, Progent provides support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's remote support engineers represent excellent value because they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. This reduces immediate costs because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for solving technical issues quickly results in your business spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for remote consulting and repair for small business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's system without violating network security.

Progent's highly evolved technical support reporting system keeps extensive documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and fixes is organized as a conveniently exploitable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts can find optimal resolutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Alexandria Virginia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's remote technical support professionals possess advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to handle virtually any problem that may take place in a small or midsize company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-platform environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to small businesses in Alexandria include:

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the budget to create an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk software products to address the particular demands of your corporation, or providing temporary phone support personnel to work with your existing Call Center group to deal with unusually busy situations like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Alexandria Virginia immediate assistance from an efficient support resource with extensive background offering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major driver of business performance, and Progent's aim is to solve rather than simply record network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Excel. To learn additional information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac professionals can support the creative components of Apple Mac computing by providing phone-based help support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Alexandria Virginia online computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent for your environment so your IT support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into downtime, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of OS platforms.

How Your Alexandria Virginia Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services




An index of content::

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    For large businesses, Progent can leverage internal network support groups by offering extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can act as a transparent nearby extension of enterprise network management. Progentís enterprise support services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and world-class support for multi-site office environments based on Enterprise Windows 2003. Progent can offer on-site engineers and technicians to assist with a site relocation or office move, or a system designer to help with setting up or using an Internet Data Center or co-location site.

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    Progent is one of the most qualified network consulting firms for integrating e-mail systems based on Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Microsoft Exchange Server 2000 for typical situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to build a manageable and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with app sharing, and both IP and PSTN calling enabled for a broad assortment of stationary PCs and mobile clients. Progent's certified Lync 2013 consultants and system integrators can assist your company to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Lync Online) or mixed model appropriate for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your IT team and end users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.

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    Progent's Microsoft-certified Windows Server 2000 consultants offer network support and IT consulting services for the complete line of .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include network planning, deployment, documentation, on-site and remote support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

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    Remote server management cards offer IT administrators full control of a server without the need for an on-site visit. Using remote management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and support a high-availability business network that includes remote server management cards and Progent can use these remote management cards to deliver efficient remote technical support. Progent has experience with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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    Progentís Wireless Consulting Services offer a fast, economical way for companies of any size to deploy, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    If your company computer system combines Linux-based products technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified network that permits all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, enhanced performance, and tight security. Progent's UNIX/Linux and Microsoft Windows coexistence support services feature network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network help and repair, on-site technical support, and Helpdesk services.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that signifies mastery in network security audit and control. Certified by ANSI, the CISA credential has consultants pass an extensive examination administered by the ISACA international professional association. Progent offers the services of a CISA-Premier network security audit consultant able to assist businesses in the fields of information systems audit services, IT governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data resources, and business continuity preparedness.

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    Progent can assist small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and also to integrate iPhones and iPads and Google Android smartphones and tablets.

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    If your company computer system combines Solaris platforms with MS Windows, Progent can show you how to incorporate your IT resources into a unified network that allows all your operating systems to run side by side for easy management, seamless information exchange, high reliability, superior performance, and tight security. Progent's Solaris and Windows coexistence assistance services feature IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center services.

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    Progent's certified security staff can help you protect your Apple Mac network through professional support offerings including running security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing secure remote and mobile connectivity, installing automated software for defense against viruses, spam, and malware, and developing a company-wide security strategy adapted for the specific objectives of your business information system.

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    Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and on budget.

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    Progent can help you to design a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

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    Cisco's Meraki family of access and distribution switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide affordable online expertise to help your company to plan and deploy a productive network architecture based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, define policies to ensure security, develop and validate a disaster recovery strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a cohesive networking solution.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

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