Fast Remote Technical Support for Alexandria IT Networks
For companies located in Alexandria or anywhere in the state of Virginia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced technology required to solve the majority of information system issues quickly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's system without violating network security.
Progent's advanced service reporting system includes comprehensive documentation of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance rendered to every customer by any consultant. This history of trouble tickets and repairs is structured as a conveniently searchable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.
Online technical services provided by Progent to clients in Alexandria and throughout the state of Virginia include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve the most complex challenges occurring in network infrastructure design, integration, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. CCIEs provide excellent value since their depth of experience allows them to solve problems quickly. In common instances, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your network by means of sophisticated remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer help for all of Cisco's popular selection of connectivity appliances by providing services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recover quickly after a damaging breach. Security solutions offered by Progent cover comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile access; defending your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Alexandria Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or enhancing your existing organization, identifying or enhancing Help Desk software products to address the special demands of your business, or adding occasional online personnel to supplement your internal Help Desk team to handle high-demand events like software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of experienced information technology professionals offers your computer users in Alexandria or anywhere in the state of Virginia quick contact with a large network service group with years of background providing phone help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's policy is to fix rather than just document technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group offers online professional consulting support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Alexandria or throughout the state of Virginia, Progent's online network support engineers can provide expert and economical IT help whenever your company has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Alexandria company has a local freelance support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected network emergencies or especially complicated integration problems.
Details of Progent's Remote Network Support for Alexandria
Progent's online support, Internet-based repair, system security expertise, and network management services offer companies in Alexandria or anywhere in the state of Virginia the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Alexandria and is also ideal for networks in geographic regions of Virginia that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone help and imposes no periodic subscription fee for services delivered during normal working hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized professionals with experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that match the special needs of your company.
- State of the Art Remote Connectivity Tools
Secure online access allows Progent's support experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge remote access software and expert technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained businesses whose clients require instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to each client. The practice of detailing and archiving support records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.