Immediate Online Troubleshooting for Alexandria Virginia Computer Networks
Urgent Phone Help for Alexandria SystemsFor businesses located in Alexandria Virginia, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast fixes somehow end up as big bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested processes that promote the highest degree of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to connect to your system remotely without violating corporate security.

Progent's proven customer support reporting application stores comprehensive documentation of all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support delivered to every Progent client by every Progent engineer. This archive of issues and solutions is organized as a quickly searchable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.

Remote technical services available from Progent to customers in Alexandria Virginia include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast recovery of critical files, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran network consultants gives your customers in Alexandria Virginia rapid contact with a dependable support resource with substantial background delivering phone help and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a solid contributor to business success, and Progent's goal is to fix instead of just document IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Alexandria Virginia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your business so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in full-scale emergencies, automated monitoring can avoid disruptive and costly service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a mix of operating systems.
How Your Alexandria Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Alexandria Virginia, Progent's online network support specialists are ready to deliver professional and affordable IT support the moment your organization has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Alexandria company has a regular freelance consultant or maintains a full time IT staff that can handle ordinary network problems, Progent's Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to fix sudden network emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Alexandria Virginia
Progent's online support services allow your Alexandria business to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    For most businesses in Alexandria Virginia, nearby computer service providers, whether made up of freelance consultants or an internal IT staff, can handle the majority of network issues. However, serious problems can strike when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support people. In these situations, Progent's online support experts offer a convenient, quick, and budget-friendly solution to augment your local resources and to transfer useful information to increase your capability to resolve future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies often depend on independent freelance consultants. While independent consultants have less internal costs than larger support companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an emergency. As your network expands, system downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get piled onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complex array of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT support, performing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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