Immediate Remote Technical Support for Alexandria Networks
Fast Phone Technical Support for Alexandria NetworksFor companies located in Alexandria or anywhere in Virginia, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. This lowers direct costs since solutions accumulate minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you pay just for the services that you actually get. Unlike typical remote service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into big invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes that permit the maximum level of effectiveness for online consulting and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to communicate with your company's system without breaching corporate security.

Progent's proven technical support database application stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the history of support provided to each customer by any Progent consultant. This history of anomalies and resolutions is organized as a readily retrievable support database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority response from vendors' internal support staff so Progent's online service specialists can determine optimal solutions quickly.

Online technical services available from Progent to businesses in Alexandria and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk application software to address the particular demands of your company, or adding occasional online personnel to work with your existing Help Desk Call Center resources to deal with high-demand situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your computer users in Alexandria or anywhere in the state of Virginia fast assistance from a reliable technical support group with years of experience delivering telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's policy is to resolve and not merely track technical issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides online advanced consulting support and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they evolve into network outages, remote monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
How Your Alexandria Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Alexandria or throughout the state of Virginia, Progent's online network support specialists are ready to provide effective and economical IT support the instant your company needs it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Alexandria office works with a regular independent support technician or employs a full time organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to resolve sudden network crises or particularly challenging integration projects.

Features of Progent's Remote Computer Support for Alexandria
Progent's phone help, remote repair, system security consulting, and network administration services offer offices in Alexandria or throughout the state of Virginia unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk support and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.