Fast and Affordable Online Support for Alexandria IT Networks
Fast Online Support for Alexandria NetworksFor businesses in Alexandria or anywhere in Virginia, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and have access to the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support lowers direct costs since service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor repairs manage to turn into large bills. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that permit the maximum degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's network remotely without compromising system security.

Progent's proven service reporting system stores detailed documentation describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services rendered to each customer by every Progent engineer. This archive of anomalies and responses is structured as a conveniently accessible support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.

Online services offered by Progent to clients in Alexandria and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology consultants offers your workers in Alexandria or anywhere in the state of Virginia immediate access to a dependable support resource with substantial background providing phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's target is to resolve and not just annotate technical issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting emerging problems before they result in network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support a variety of operating systems.
How Your Alexandria Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Alexandria or anywhere in the state of Virginia, Progent's online computer support engineers are ready to provide expert and economical system help the moment your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Alexandria business relies on a local independent support technician or maintains a full time organization that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to deal with sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Organizations in Alexandria
Progent's remote IT consulting services enable your Alexandria business to experience the advantages of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic worth by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in Alexandria or anywhere in Virginia, local computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online service professionals offer an easy, quick, and economical way to augment your regular resources and to convey valuable knowledge to improve your capability to resolve future issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. While freelance service people carry smaller overhead than big support organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve help may require your business to wait for help during an IT crisis. As your business expands, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your network is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These poorly designed environments need proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical education to negotiate an ever more complex maze of technology options available for promoting business success and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of network service, performing a broad range of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to every customer. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.