Immediate Remote Troubleshooting for Alexandria Virginia Networks
For businesses in Alexandria Virginia, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls use up minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where fast solutions somehow turn into substantial bills. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the maximum level of efficiency for online technical support and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to link to your company's system remotely without breaching system security.
Progent's advanced service database system includes thorough records of the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support provided to each Progent customer by any Progent engineer. This archive of anomalies and responses is organized as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support databases and permit quick response from vendors' internal support staff with the result that Progent's online service specialists are able to determine optimal solutions in the least time.
Remote technical support services offered by Progent to customers in Alexandria Virginia include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support services such as Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates an individual's network technology skills at the expert level. CCIEs know how to handle the most difficult problems surrounding network planning, integration, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional value because their depth of experience permits them to solve problems quickly. In typical cases, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via the latest remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of connectivity appliances by providing services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can help you to locate and isolate breached devices and protect clean assets from being compromised. If your Alexandria network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery experts can help your Alexandria organization to reconstruct an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's team of cybersecurity specialists have the broad range of skills necessary to rebuild all vital components of a targeted system quickly and with minimal loss of data. To find out more, see Progent's ransomware removal and operational continuity experts.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up quickly after a damaging penetration. Security support services available from Progent cover thorough data security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile communication; guarding your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide range of information technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux environments. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and allow non-disruptive backup and fast recovery of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad selection of devices can be utilized as this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time reporting tools created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Alexandria Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center team of experienced network consultants provides your computer users in Alexandria Virginia instant assistance from an effective support resource with substantial background providing phone consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a crucial enabler of business efficiency, and Progent's policy is to solve rather than just report IT problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Alexandria Virginia remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to suit your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and costly network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on multiple OS platforms.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Alexandria Virginia, Progent's phone-based computer support specialists can provide expert and economical IT help the instant your company requires it. More than two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Alexandria office has a local independent support technician or maintains an in-house IT staff that can handle the majority of network issues, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to address sudden network crises or especially challenging integration projects.
Details of Progent's Online Computer Support for Alexandria Virginia
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Alexandria Virginia the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Alexandria Virginia and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for phone support and requires no ongoing subscription fee for services delivered during regular business hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support for specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL DBA Services and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that meet the unique needs of your business.
- State of the Art Remote Connectivity Tools
Secure online access allows Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge remote access software and expert technicians together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for High System Uptime
For companies with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of IT support, performing a wide range of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.