Fast and Affordable Remote Help for Alexandria Virginia Networks
Fast Online Consulting for Alexandria SystemsFor companies located in Alexandria Virginia, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they have the practical background and have access to the advanced tools required to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to link to your network remotely without breaching network security.

Progent's proven service database application keeps detailed documentation describing the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by every engineer. This history of problems and repairs is organized as a conveniently searchable support knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Online services provided by Progent to clients in Alexandria Virginia include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and fast recovery of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your current one, identifying or modifying Call Center software products to handle the special demands of your corporation, or adding temporary online staff to reinforce your existing Help Desk team to handle high-demand situations such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned information technology experts gives your customers in Alexandria Virginia quick access to a reliable network service resource with years of experience delivering telephone-based consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's intent is to resolve rather than merely document IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional consulting support and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Alexandria Virginia remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your business so that your computer support is proactive rather than reactive. By spotting emerging issues before they expand into downtime, system monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a variety of operating systems.
How Your Alexandria Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Alexandria Virginia, Progent's phone-based computer support engineers can provide expert and economical IT help the instant your business has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Alexandria office works with a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to address unexpected system emergencies or particularly tough integration problems.

Details of Progent's Online Computer Support for Alexandria Virginia
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Alexandria Virginia unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

An index of content::

  • 24 Hour Microsoft Windows Outsourced IT Management Services Microsoft Windows Information Technology Integrators
  • 24 Hour Remote Troubleshooting Microsoft System Center 2016 System Center 2016 and Windows 10 Integration Integration Services
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  • Microsoft 365 Gmail migration On-site Technical Support
    Microsoft 365 IDFix Onsite Technical Support

    Microsoft has made a strong effort to enable transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.

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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery between datacenters that are as far as 185 miles (300km) away from one another. Progent's team of veteran IT experts can assist you to design, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and verifying your DR solution to show compliance with information assurance standards and government mandates.

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    Progent wants to find full-time, solutions-oriented Microsoft accredited engineers with MCSE credentials; Cisco accredited network consultants with Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISA or comparable security credentials; and high-end network architecture experts with a background in mobile access, wireless connectivity, high availability, business continuity, information preservation, and VMware. Progent also is hiring professionals to join Progent's team of help desk support technicians and off-site support experts. In addition, We are seeking experienced managers who can operate productively in Progent's fast-paced, virtual office environment.

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  • SQL Server 2014 Security Technology Consulting Services
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    SQL Server 2014 includes significant improvements in critical areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises consulting services including planning, configuration, management, troubleshooting, and application development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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  • Biggest Exchange Server 2000 Upgrade Support Outsourcing Exchange 2000 Server Online Consulting

  • Microsoft Proxy Server Onsite Technical Support
    ISA 2004 Enterprise Edition Server Integration Support

    Progent's certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall consultants can assist your company in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your information protection needs without overly limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.

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  • CRISC Risk Evaluation Support and Help Remote Support Services CRISC Risk Evaluation
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  • Cisco Computer Network Service Company Cisco Consultant Services
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  • Service Reporting Integration Support
    Services Documentation Support Services

    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each client. The practice of detailing and archiving service activity results in more effective service and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

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  • 24/7 Microsoft Exchange 2003 Support Services
    On-site Support Microsoft Exchange Upgrade

    Progent's expert support team can help you define and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location migrations, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.

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  • Cisco Firepower 9300 Series Firewalls Computer Consultant
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    Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and include unified control of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to create and centrally control IT environments that include branch offices, data centers, private clouds and public clouds.

  • Consultant Services Activesync Activesync Consultants
  • Consultants 64-bit Computing 64-bit Processing Consulting Services
  • Consultants Microsoft VoIP Microsoft Office Communications Server Online Support Services

  • GIAC Certified Incident Handler (GCIH) Network Installation
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    Progent provides customers access to consultants who have been awarded some of the IT industry's most prestigious credentials. Progent thinks that clients deserve to be sure that their IT service providers have formal testing as well as extensive real-world experience so that Progent's clients can use Progent's service with confidence. Often, vendor certifications like the CCIE confers privileges for substantially superior vendor assistance than is offered to non-certified consultants, enabling Progent to offer clients a higher level of computer support. In other cases, recognized certifications such as CISSP or ISSEP for network security can help corporate clients to show compliance with regulatory demands by engaging the services of accredited IT experts.

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  • Emergency On-site Support Microsoft ISA 2004 Server Microsoft ISA Server Computer Consultants
  • Exchange 2013 Integration Consultant Exchange 2013 SharePoint integration Network Consultants
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  • Exchange Server 2016 Upgrade IT Services Exchange 2016 Upgrade Planning Online Troubleshooting

  • Meraki Traffic Shaping Online Technical Support
    Meraki Dashboard Information Technology Consulting

    Progent's Cisco-certified Wi-Fi networking consultants can provide online and onsite consulting and support services to assist your organization to design, install, manage, tune, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's consultants can also help you to plan and implement hybrid environments that combine local and cloud-hosted resources and that provide easy access, advanced protection, unified management, and consistent performance for all your mobile and desktop devices.

  • External Security Inventory Specialist Specialist Internal Network Security Inventory
  • Fault Tolerant Data Centers Computer Consulting MS Certified Zero Downtime Data Center Consultancy
  • Fedora Linux IT Consultants Redhat Linux Computer Engineer
  • Firewall Technology Consulting Services Network Consulting CISSP

  • Catalyst Wi-Fi 6 and Wi-Fi 6E AP Configuration Support and Help
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    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Wireless Access Point experts offer economical remote and on-premises support for Catalyst Wi-Fi 6 wireless APs.

  • Forefront Network Inspection System Remote Support Services Forefront Threat Management Gateway 2010 Engineer
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  • Help and Support Presentation Server XenApp Onsite Technical Support
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  • Immediate IT Staffing Integration Services Supplemental IT Staffing Consultant
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  • MCSE Expert Certified Microsoft Proxy Server Online Technical Support ISA 2004 Enterprise Edition Server IT Consulting
  • MFA and Single Sign-on Remote Technical Support Duo Two-factor Authentication Network Consultants
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    Progent offers the part-time or temporary assistance of a veteran CIO to offer a broad perspective to assist you pick and maintain network solutions to match your present needs and that can serve as a solid basis for your growth. Progent's temporary Chief Information Officer consulting services offer economic leverage to companies trying to optimize the benefits from their network expenditures but who are unable or unwilling to take on one more executive-level position to their head count. Because Progent is vendor-agnostic, with a sizable team of consultants certified to maintain all major operating systems and networking technologies plus a broad selection and business applications, Progent is in an ideal situation to offer unbiased recommendations along with advanced technical support for developing IT systems that match the special requirements of your business.

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    Before Progent's MOM-based solution, system problems were handled reactively, after workers were impacted by them. With the benefit of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to fix network problems before they becomes critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers know that the problems are there. Progent has background with MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, security and performance.

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    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware.

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    Progent has supported Dynamics GP and Great Plains software for over two decades and Progent has delivered system integration, software development, training, and troubleshooting since the platform's debut. Progent offers advanced expertise for upgrading out of date Dynamics GP deployments. Progent can assist your business to plan, validate, and implement a cost-effective migration from a an outdated release of GP to the newest version of Dynamics GP.

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    Microsoft Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory, operations control, capacity planning, purchasing, sales and marketing, demand forecasting, and advanced analytics. Progent's Dynamics Business Central consultants can assist company to manage your legacy Dynamics NAV system or upgrade smoothly to a cloud-based, onsite, or hybrid deployment.

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    Progent's support services for software/firmware update management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, such as printers and scanners, network appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

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    Progent can supply small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy sensible IT products to enhance business processes so they align more closely with your business goals. Your company can create and implement a well conceived information technology plan without absorbing the expense of a full-time senior IT executive.

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    E-Mail Guard from Postini provides continually updated spam and virus blocking, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support specialist. If your business is too small to purchase for a standard Postini license, you can still get access to Postini's Perimeter Manager technology via Progent's E-Mail Guard antispam and virus protection aggregation offering. Progent's expert email security professionals can help you create an email protection plan that incorporates antispam and antivirus technologies and policies.

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