Fast Remote Technical Support for Alexandria Virginia Computer Systems
For companies in Alexandria Virginia, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they have the practical background and have access to the advanced tools necessary to resolve most information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike many online service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for handling problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven methodologies that allow the highest level of effectiveness for remote help and repair for IT networks of any size. Progent's remote service group can connect to your company's network without compromising system security.
Progent's powerful customer support reporting application maintains comprehensive documentation of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support rendered to each Progent customer by every engineer. This history of trouble tickets and fixes is stored as a readily exploitable support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft open up other vast support databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service specialists can come up with optimal resolutions quickly.
Online support services provided by Progent to clients in Alexandria Virginia include:
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Certified Windows Experts
Progent's Microsoft-certified online support professionals can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide variety of platform support services including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help your company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to deal with the most difficult problems occurring in network design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value because their broad experience enables them to fix problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of state-of-the-art remote support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
City |
Address |
Phone |
Link |
Alexandria |
2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 |
Alexandria Network Support Services |
Baltimore |
300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 |
Baltimore Network Support Services |
Reston |
One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 |
Reston Network Support Services |
Rockville |
1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 |
Rockville Network Support Services |
Washington |
1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 |
Washington Network Support Services |
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices by providing consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help you to identify and quarantine infected servers and endpoints and guard undamaged assets from being compromised. If your Alexandria system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Alexandria business to restore an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of cybersecurity experts bring the broad selection of knowledge necessary to rebuild all vital components of a targeted system rapidly and with minimal loss of data. To learn more, see Progent's ransomware removal and business restoration services.
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CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recover quickly following a damaging breach. Security services offered by Progent cover comprehensive data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a wide range of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expertise include:
RedHat Linux
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your specified IT staff and your assigned Progent technical consultant so emerging issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth reporting utilities created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
Progent's Shared Service Desk provides a seamless supplement to your core support group. End user interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, performance measurement, and management of the service database are consistent whether issues are resolved by your in-house IT support staff, by Progent's team, or both. You have complete versatility to expand or shrink your part of IT support work as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software plus documentation, validation and education.
To find out more about ProSight Co-Managed Help Desk, go to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:
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Help Desk Support
Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts provides your computer users in Alexandria Virginia quick contact with a dependable network service resource with substantial background providing telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a major contributor to business productivity, and Progent's aim is to fix rather than merely document network issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers online advanced consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Alexandria Virginia remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they result in crashes, remote monitoring can minimize inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support multiple OS platforms.
How Your Alexandria Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Alexandria Virginia, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system support the moment your company requires it. Over two decades of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Alexandria organization deals with a regular freelance consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix unexpected network crises or especially complicated integration problems.
Advantages of Progent's Network Help for Offices in Alexandria Virginia
Progent's remote network troubleshooting services allow your Alexandria business to realize the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business worth by being more available, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
With most companies in Alexandria Virginia, local network support providers, whether consisting of independent consultants or an internal IT staff, can solve typical network problems. However, serious problems may spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's online service specialists give you an easy, fast, and affordable way to augment your regular help and to pass on valuable information to improve your capability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller companies often rely on independent freelance consultants. Although independent service people carry less overhead than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of backup help may require your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system stays up and running.
- Create a Scalable Foundation for Seamless Expansion
Companies often begin with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture that can provide the stable foundation to meet vital business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices require advice and technical training to navigate through an ever more complex array of technology options capable of promoting business success and enhancing productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical background, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoft's leading server products with services such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.