Fast and Affordable Online Technical Support for Alexandria Virginia IT Networks
Urgent Online Consulting for Alexandria SystemsFor companies in Alexandria Virginia, Progent offers remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve most information system issues rapidly. This lowers direct costs since service calls require fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally with indirect costs by reducing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast solutions manage to end up as big bills. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes which allow the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent's Technical Response Center can connect to your company's system without violating network security.

Progent's powerful technical support reporting system maintains thorough records for the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help rendered to every client by every Progent engineer. This database of issues and responses is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online consulting specialists can come up with optimal solutions quickly.

Remote services available from Progent to customers in Alexandria Virginia include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast restoration of critical files, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities created to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or modifying Call Center application software to meet the particular needs of your business, or adding temporary phone support personnel to work with your in-house Help Desk resources to deal with demanding situations such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology consultants gives your clients in Alexandria Virginia rapid contact with a dependable support resource with years of experience offering phone support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of business success, and Progent's aim is to fix and not just annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Alexandria Virginia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to suit your business so that your computer maintenance is proactive and automated. By exposing looming issues before they evolve into downtime, automated monitoring can head off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support a variety of operating systems.
How Your Alexandria Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Alexandria Virginia, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the moment your business requires it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Alexandria company deals with a regular independent support technician or maintains a full time IT staff that can handle the majority of computer problems, Progent's Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Alexandria Virginia
Progent's online network troubleshooting services allow your Alexandria business to experience the advantages of on-call, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most businesses in Alexandria Virginia, local computer support resources, whether made up of independent consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, IT crises sometimes spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your usual support technicians. In these situations, Progent's online service professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to convey useful information to increase your ability to deal with downstream issues locally.

  • Less Reliance on Freelance Consultants
    For IT support, smaller offices commonly rely on individual freelance service providers. While freelance consultants carry smaller internal costs than big support firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may force your company to go without help during an emergency. As your company expands, network unavailability and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations often begin with an IT system created on a modest budget. Lacking a robust framework, band-aid fixes can get piled onto a weak foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such badly designed environments require proper assessment, smart strategic planning, and extensive technical expertise to evolve to a system architecture able to deliver the solid foundation to handle critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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    Microsoft Forefront TMG 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered Internet gateway that delivers a single-server solution for an array of security features such as an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting features, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft engineers can help your company to plan and execute test and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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