Fast and Affordable Online Troubleshooting for Alexandria Information Networks
Urgent Phone Consulting for Alexandria NetworksFor companies located in Alexandria or anywhere in Virginia, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick repairs manage to turn into large tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which permit the maximum level of efficiency for online technical support and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.

Progent's proven service database system stores comprehensive records of all service that Progent's customers have received. Progent's staff engineers have access to the history of support rendered to each customer by every consultant. This archive of issues and solutions is structured as an easily exploitable proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the best solutions in the least time.

Remote support provided by Progent to customers in Alexandria and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the budget to assemble and manage an in-house Help Desk but who require fast access to a reliable Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation resource to handle complex computer system challenges, or be available in hectic instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Alexandria or anywhere in the state of Virginia immediate communication with an effective network service resource with years of background offering phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a solid enabler of business productivity, and Progent's target is to resolve rather than merely report network problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Alexandria, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By detecting emerging trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a variety of platforms.
How Your Alexandria Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Alexandria or throughout the state of Virginia, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help whenever your company has to have it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Alexandria office relies on a regular freelance support technician or employs an in-house organization that can handle ordinary network issues, Progent’s Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Network Services for Alexandria
Progent's phone support, Internet-based repair, network security expertise, and system management services offer companies in Alexandria or throughout the state of Virginia the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent offers world-class expertise for Microsoft’s popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to every client. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.