Fast and Affordable Online Support for Alexandria Virginia Networks
Fast Online Consulting for Alexandria NetworksFor companies in Alexandria Virginia, Progent provides online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers direct costs because service calls use up minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where quick fixes somehow end up as large tabs. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and proven processes that permit the maximum level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your computer system remotely without breaching system security.

Progent's proven technical support reporting system keeps thorough histories of all service that Progent's customers have received. Progent's team consultants have access to the records of support delivered to each client by any consultant. This history of trouble tickets and resolutions is organized as a readily exploitable internal database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's online consulting specialists can arrive at optimal resolutions quickly.

Remote technical services offered by Progent to businesses in Alexandria Virginia include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center software to handle the special needs of your company, or providing occasional online personnel to supplement your existing Help Desk team to handle high-demand situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Alexandria Virginia instant contact with a reliable network service group with years of background offering phone help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to fix instead of merely track IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more on Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Alexandria Virginia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By exposing possible problems before they grow into downtime, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of platforms.
How Your Alexandria Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Alexandria Virginia, Progent's phone-based network support engineers are ready to provide expert and economical IT support the moment your organization requires it. More than two decades of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Alexandria business relies on a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden network crises or particularly complicated integration projects.

Details of Progent's Online Computer Services for Alexandria Virginia
Progent's phone support, remote repair, network security consulting, and system administration services give companies in Alexandria Virginia the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The discipline of detailing and organizing service activity results in more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



An index of content::

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    Progent can help you to evaluate the many subscription options available with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and manage hybrid ecosystems that transparently integrate local and cloud products and services.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top customer endorsement and are afforded the closest working relationship with Microsoft. The knowledge, skills, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your company more complete support for your IT system.

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