Immediate Online Troubleshooting for Alexandria Virginia Computer Networks
Immediate Phone Technical Support for Alexandria NetworksFor businesses located in Alexandria Virginia, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to turn into major bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and field-tested processes that allow the highest degree of efficiency for online technical support and repair for IT networks of all sizes. Progent's Technical Response Center can interface to your company's environment remotely without breaching corporate security.

Progent's proven technical support database application includes comprehensive histories for the service that Progent's clients have received. Progent's staff service personnel have access to the records of services rendered to each Progent client by any Progent engineer. This database of issues and solutions is organized as an easily retrievable internal database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can find the most efficient solutions quickly.

Remote support services offered by Progent to businesses in Alexandria Virginia include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT staff and your assigned Progent consultant so potential problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities created to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service provides a smooth supplement to your in-house support organization. Client access to the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are consistent regardless of whether incidents are taken care of by your corporate network support group, by Progent, or both. Your business has complete versatility to expand or shrink your share of support work as required. Progent provides initial installation and onboarding of the professional services PSA software as well as workflow documentation, validation and training. For more information about ProSight Shared Support, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk team of experienced network professionals provides your customers in Alexandria Virginia quick assistance from a dependable network service resource with extensive experience offering telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to fix rather than merely document technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Alexandria Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they result in crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple OS platforms.
How Your Alexandria Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Alexandria Virginia, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help the instant your business requires it. Over 20 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Alexandria company works with a regular freelance consultant or maintains a full time IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to address unexpected system emergencies or particularly complex integration problems.

Details of Progent's Remote Network Services for Alexandria Virginia
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give offices in Alexandria Virginia unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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