Fast and Affordable Online Troubleshooting for Alexandria Information Networks
For companies located in Alexandria or anywhere in Virginia, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick repairs manage to turn into large tabs. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which permit the maximum level of efficiency for online technical support and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.
Progent's proven service database system stores comprehensive records of all service that Progent's customers have received. Progent's staff engineers have access to the history of support rendered to each customer by every consultant. This archive of issues and solutions is structured as an easily exploitable proprietary database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the best solutions in the least time.
Remote support provided by Progent to customers in Alexandria and throughout the state of Virginia include:
Authorized Windows Experts
Progent's Microsoft-expert remote support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist you business to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most stubborn problems occurring in network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs are an excellent value since their broad experience enables them to resolve problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your network via advanced on-line troubleshooting tools in order to provide quick, safe, and affordable analysis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet Access Points deployment support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help your business to clean up rapidly after a serious breach. Security services available from Progent include: thorough network security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a wide range of information technologies such as system architecture, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Alexandria Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the budget to assemble and manage an in-house Help Desk but who require fast access to a reliable Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation resource to handle complex computer system challenges, or be available in hectic instances when your regular resources are swamped.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Alexandria or anywhere in the state of Virginia immediate communication with an effective network service resource with years of background offering phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a solid enabler of business productivity, and Progent's target is to resolve rather than merely report network problems.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Alexandria, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By detecting emerging trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a variety of platforms.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Alexandria or throughout the state of Virginia, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help whenever your company has to have it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Alexandria office relies on a regular freelance support technician or employs an in-house organization that can handle ordinary network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected system emergencies or especially complex integration problems.
Details of Progent's Remote Network Services for Alexandria
Progent's phone support, Internet-based repair, network security expertise, and system management services offer companies in Alexandria or throughout the state of Virginia the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Alexandria and is also ideal for customers in geographic areas of Virginia that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone support and asks for no periodic subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Management and Application Design
Amazon MWS Application Development
By offering a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that match the special needs of your business.
- Sophisticated Remote Access Tools
Protected remote access permits Progent's support professionals to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly onsite visit. State-of-the-art remote access tools and expert technicians together allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to every client. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.