Fast Remote Support for Alexandria Virginia Information Networks
Immediate Remote Support for Alexandria SystemsFor businesses in Alexandria Virginia, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced technology needed to solve most network problems quickly. Efficient support reduces immediate costs because service calls require fewer billable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor fixes somehow turn into big bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for remote technical support and repair for computer networks of any size. Progent's remote service group can link to your company's computer system remotely without compromising system security.

Progent's advanced service database system maintains extensive records describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of services rendered to each customer by every engineer. This database of problems and responses is structured as a quickly accessible proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal solutions quickly.

Remote support provided by Progent to clients in Alexandria Virginia include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent consultant so potential issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and fast recovery of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a seamless extension of your in-house support resources. Client interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your core IT support staff, by Progent, or both. You have complete flexibility to extend or shrink your share of support work as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, testing and training. To find out more about ProSight Shared Call Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center staff of veteran network experts offers your clients in Alexandria Virginia instant contact with a large network service resource with extensive background offering phone consulting and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's aim is to solve rather than just record IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers online professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Alexandria Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they cause downtime, remote monitoring can head off stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a combination of platforms.
How Your Alexandria Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Alexandria Virginia, Progent's phone-based network support specialists are ready to provide professional and economical IT help the moment your organization has to have it. More than 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Alexandria organization has a local freelance consultant or employs a full time organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to fix sudden system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Alexandria Virginia
Progent's online technical help services enable your Alexandria business to realize the benefits of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    With most organizations in Alexandria Virginia, nearby computer service providers, whether represented by outside consultants or an in-house IT staff, can take care of the majority of network issues. However, major troubles may occur when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these situations, Progent's online service professionals give you an easy, quick, and affordable way to augment your local help and to pass on useful information to improve your capability to deal with future issues locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations commonly rely on independent freelance service providers. Although independent service people have smaller overhead than larger consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may force your company to wait for help during an emergency. As your network expands, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system is always available.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically begin with an information system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built systems need careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a system architecture that can provide the stable foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, in the trenches of network support, executing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's certified wireless consultants can help businesses of any size to plan, deploy, administer and troubleshoot Cisco Aironet wireless AP solutions to provide the performance, range, capacity, scale, security compliance and ease of management required for transparent access between Wi-Fi and wired networks. Progent can provide affordable remote and onsite support for both end-of-life and current 802.11ac Aironet wireless access points and Progent can assist you design and manage deployments of indoor and outdoor Aironet Wi-Fi APs.

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    Progent's Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy creation of enterprise-class business programs that offer your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be tempted to permit minor problems to fester. .

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    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises consulting services to help you to design, deploy, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.

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    Progent's experts can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone integration and Apple iPad management, or moving to iCloud services. For computer environments built solely on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, configuring and maintaining a network environment that is available, secure, efficient and aligned with your company's business goals.

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    Cisco Unified Communications Manager, previously named CallManager, functions as the heart of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's Cisco-certified network consultants offer effective and affordable remote and on-premises support to assist businesses of any size to create and administer CUCM deployments by providing Unified Communications Manager configuration and troubleshooting services that add optimum business value. Progent's consultants can assist with any facet of CUCM support and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, installing Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange Server.

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    Progent's consultants can provide remote and onsite expertise for organizations of all sizes to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified information security consultants can assist you design and validate a security environment for your Skype for Business solution that meets regulatory standards.

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    For replies to common enquiries concerning being a consultant at Progent, see Employment at Progent Q&A.

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    Progent's Microsoft-certified Windows Server 2000 experts offer computer support and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and support offerings include system planning, deployment, project management, local and remote support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progent's Solaris platform consulting services provide small businesses and developers support for managing and maintaining Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your organization contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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