Fast and Affordable Remote Help for Alexandria Information Networks
Immediate Online Support for Alexandria SystemsFor organizations located in Alexandria or anywhere in Virginia, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical background and have access to the sophisticated tools required to solve most information system problems rapidly. This reduces direct expenses because solutions use up minimal chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast fixes manage to turn into major invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies which promote the maximum degree of efficiency for online consulting and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to interface to your environment remotely without breaching network security.

Progent's advanced customer support database system stores detailed records of the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of all help rendered to every customer by every Progent consultant. This history of anomalies and fixes is organized as a quickly accessible proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find the most efficient resolutions in the least time.

Online technical services available from Progent to clients in Alexandria and anywhere in the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology experts provides your customers in Alexandria or anywhere in the state of Virginia rapid communication with a reliable support resource with substantial background offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center recognition as a significant contributor to business success, and Progent's goal is to fix and not just record network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of operating systems.
How Your Alexandria Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Alexandria or throughout the state of Virginia, Progent's online network support specialists can provide professional and affordable IT support the moment your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Alexandria business has a local independent consultant or employs a full time organization that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to deal with sudden system emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Alexandria
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Alexandria or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the forefront of IT support, performing a wide variety of technical projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.