Fast Remote Support for Alexandria Virginia Computer Networks
For companies located in Alexandria Virginia, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they have the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which permit the maximum level of effectiveness for online help and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to access your computer system remotely without breaching system security.
Progent's proven customer support reporting system maintains extensive documentation describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help rendered to each client by any engineer. This archive of trouble tickets and solutions is structured as a quickly accessible support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists can come up with the best resolutions quickly.
Remote technical support services offered by Progent to customers in Alexandria Virginia include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to assist you business to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn problems surrounding network planning, installation, management, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of sophisticated remote troubleshooting tools to perform efficient, safe, and economical diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of networking devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of system protection services to enhance the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to clean up quickly following a serious penetration. Security support services offered by Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile communication; securing your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent can provide advanced remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a broad range of computer technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance resolving problems affecting UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Alexandria Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced information technology experts provides your customers in Alexandria Virginia quick assistance from a reliable support resource with substantial experience delivering telephone-based help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's aim is to fix rather than just document network issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, customization, and training offerings, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Alexandria Virginia remote hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your network support is proactive rather than reactive. By exposing looming problems before they evolve into crashes, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a combination of operating systems.
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Alexandria Virginia, Progent's online network support engineers are ready to provide professional and affordable system support whenever your company has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Alexandria organization works with a local freelance support technician or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or especially complicated integration projects.
Details of Progent's Online Network Services for Alexandria Virginia
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give businesses in Alexandria Virginia unparalleled leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Alexandria Virginia and is also ideal for customers in more remote areas that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum charge for online help and imposes no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized specialists who have experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Project Management and Application Development
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that align with the unique requirements of your company.
- State of the Art Remote Access Software
Protected online access permits Progent's support experts to see precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise require an expensive personal visit. Effective remote connectivity tools and expert engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to every client. The discipline of detailing and organizing service activity results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.