Fast Remote Technical Support for Alexandria IT Networks
Fast Remote Technical Support for Alexandria NetworksFor companies located in Alexandria or anywhere in the state of Virginia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced technology required to solve the majority of information system issues quickly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's system without violating network security.

Progent's advanced service reporting system includes comprehensive documentation of the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance rendered to every customer by any consultant. This history of trouble tickets and repairs is structured as a conveniently searchable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.

Online technical services provided by Progent to clients in Alexandria and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting support can support you in establishing an effective new Call Center or enhancing your existing organization, identifying or enhancing Help Desk software products to address the special demands of your business, or adding occasional online personnel to supplement your internal Help Desk team to handle high-demand events like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of experienced information technology professionals offers your computer users in Alexandria or anywhere in the state of Virginia quick contact with a large network service group with years of background providing phone help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's policy is to fix rather than just document technical problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers online professional consulting support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a variety of OS platforms.
How Your Alexandria Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Alexandria or throughout the state of Virginia, Progent's online network support engineers can provide expert and economical IT help whenever your company has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Alexandria company has a local freelance support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected network emergencies or especially complicated integration problems.

Details of Progent's Remote Network Support for Alexandria
Progent's online support, Internet-based repair, system security expertise, and network management services offer companies in Alexandria or anywhere in the state of Virginia the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to each client. The practice of detailing and archiving support records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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    Progent's Microsoft-certified consultants have more than 10 years of background providing email solutions for companies ranging from small offices to large corporations. Progent offers economical consulting for all versions of Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and facilitate off-site and wireless email connectivity. Progentís Microsoft Exchange consulting services can help you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange 2016 Server. Progent provides integration help for Windows 8, Windows 7, and Windows XP clients running Outlook and can show you how to integrate Microsoft Outlook Web App for popular web browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.

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    If your office network combines Linux platforms with MS Windows, Progent can assist you to integrate your servers into a unified environment that allows all your OS platforms to coexist for easy management, transparent information exchange, high dependability, enhanced performance, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration support services feature network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, on-site technical support, and Helpdesk support.

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    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

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    Progent offers consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for testing mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, designing or validating business continuity solutions, resolving compatibility issues, and building training systems for the latest technologies. For Progent clients who lack adequate internal resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical IT projects on schedule.

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    The QTS (formerly Herakles) Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation facility or if your business is planning on migrating your main or disaster recovery system to the Herakles data center, Progent can provide a range of cost-effective services including colocation relocation, equipment installation and updates, network improvements, comprehensive project management services, virtual server expertise, offsite monitoring, automated system administration, application programming, disaster recovery/business continuity solutions, data security assessment, and the support of the Progent Test Lab.

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    24-Hour Microsoft Office 2003 IT Specialists

    Progentís IT outsourcing services provide budget-friendly computer support for small businesses. Whether it includes planning system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or creating an on-line eCommerce application, outsourcing your network technical services can reduce expenses and eliminate risks, permitting network service budgets to grow in a more moderate and manageable fashion than is feasible by assembling a large, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available system architecture for your vital applications based on Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's CISSP-premier network security experts can help organizations of all sizes with any aspect of information system security. Progent can help implement cost-effective cybersecurity systems that guard a small business against modern malware attacks or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate local, remote, and mobile users sharing network resources distributed over a mix of physical datacenters and various clouds.

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    Windows 2008 Cluster Integration Services

    The clustering feature set incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is dramatically re-engineered to simplify the deployment, setup, and maintenance of clusters that provide greater levels of network availability, security, performance, and versatility. New or enhanced features include cluster Validation, revamped setup and installation, improved cluster administration, redesigned cluster infrastructure for increased uptime, hardened protection and quorum models, fewer failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help you assess the advantages of failover clusters, plan and implement an installation, educate your network support staff to manage your cluster environment, deliver continuing consulting and support services, and create and validate a workplace recovery procedure.

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    IP Endpoints Remote Support Services

    Progent's Cisco certified networking consultants offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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  • Microsoft Exchange Server Migration Consult Microsoft Exchange 2010 Migration Consultancy
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    Technical Support Services SQL Server 2014 and Windows Server 2012 R2

    Microsoft SQL Server 2014 includes major improvements in key areas such as performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works seamlessly across all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services such as planning, deployment, management, troubleshooting, and software development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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    ransomware preparedness checkup Consultancy

    Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block ransomware or recover quickly after a ransomware incident. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that minimizes your exposure to ransomware and aligns with your company's requirements.

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    Virtual Machine Hosting Consultant Services

    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small organization's servers in an environment that delivers the highest degree of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization techniques that enable small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital investments, system maintenance, and network administration while achieving world-class fault tolerance and an unmatched level of vendor flexibility.

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    Wave 2 wireless controller Engineer

    Progent's Cisco-certified Wi-Fi consultants can help your organization to evaluate the benefits of using Catalyst wireless controllers to manage wireless networks of any scale. Progent can help you to support and debug your existing wireless environment or help you design and implement an efficient migration from outdated wireless controllers to modern solutions.

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    Progent can assist businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your company to migrate from an older edition of SCVMM or from a third-party management platform, and Progent can help you to enhance and repair your current SCVMM environment to make sure you realize maximum business value.

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    Azure Planning Consult

    Progent can assist businesses of any size to move all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Microsoft Exchange 2013 Configuration

    Microsoft Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and delivers powerful innovations plus a redesigned architecture. These improvements affect key facets of IT like manageability, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online consulting and management services for Microsoft Exchange 2013.

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  • ProSight Email Encryption Services ProSight Email Guard Content Filtering Service Specialists
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    Microsoft Office 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and associated Exchange infrastructure to reduce hardware expense and administrative overhead. You can deploy Office 365 Exchange Online to run all your mailboxes, or you can run a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online support to assist your organizations to evaluate the benefits of Office 365 Exchange Online, plan a network topology that makes sense for your business needs and budget, carry out an efficient migration from your existing Exchange organization to one that includes Exchange Online, train your IT team and end users, and deliver as-needed consulting and technical support.

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  • Remote Support Exchange Server 2007 Exchange 2007 Edge Server On-site Technical Support
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    Microsoft Dynamics CRM Support and Help

    Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive customer relationships. Built-in Sales and Customer Service components enable in-house staff to share information to help promote selling success and deliver consistent, effective customer service. Progent can set up the optimal network environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you combine Microsoft Dynamics CRM with your marketing or customer support databases.

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    Progent can provide expert remote consulting services to help companies connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

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    In addition to offering the expertise of Microsoft Dynamics GP specialists, Progent has experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training tailored to meet your particular requirements. Progent's consultants also can show you how to build and maintain a protected, reliable server and communications infrastructure to support your ERP, MRP and accounting applications.

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    Progent's Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and optimizing performance, planning or verifying business continuity strategies, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers without adequate in-house resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network projects on schedule.

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    Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's latest Wi-Fi controller solutions.

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    Progent has created several network security packages intended to provide larger institutions a professional and comprehensive network security assessment from a group of certified security consultants. All Progent's security assessment packages incorporate a collection of services including automated scans from within and from beyond the corporate firewall, expert interpretation of results by accredited security consultants, creation of a report documenting the findings, plus a live high-level executive outbrief and an in-depth interactive review for internal network managers.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is designed to provide a centralized mechanism for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy releases of VMM, design processes for creating and deploying VMs and hosts, implement fault-tolerant scale-out clusters, connect your datacenter resources with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to assess the potential advantages of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

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  • Office 365 and Android Specialist
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    Office 365 is Microsoft's growing family of productivity applications and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud-based services are offered in a variety of subscription plans targeted at markets ranging from students and home offices to global enterprises. Progent can provide fast and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription options available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud products and services.

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  • CISSP-ISSAP Security Architecture Consultancy
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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough testing and significant experience with information security architecture. ISSAP consultants possess in-depth understanding of access control mechanisms and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your company with all phases of architecture security.

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