Fast and Affordable Online Help for Alexandria Virginia Information Networks
Fast Phone Consulting for Alexandria NetworksFor businesses in Alexandria Virginia, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems rapidly. Efficient support lowers direct expenses since solutions require minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that allow the highest level of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to communicate with your network remotely without breaching corporate security.

Progent's advanced service reporting system maintains extensive documentation of the support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to every Progent client by any consultant. This archive of issues and resolutions is organized as an easily exploitable support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine the most efficient solutions quickly.

Online support available from Progent to companies in Alexandria Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk software to meet the unique demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk team to handle unusually busy events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology consultants provides your customers in Alexandria Virginia fast access to a dependable technical support group with extensive background delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's policy is to resolve instead of merely document IT problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online professional engineering support and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Alexandria Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive and automated. By spotting emerging problems before they grow into network outages, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a combination of operating systems.
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Alexandria Virginia, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help the instant your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Alexandria organization works with a local freelance support technician or maintains a full time IT staff that can deal with common network problems, Progent’s Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected system emergencies or especially tough integration problems.

Features of Progent's Online Network Services for Alexandria Virginia
Progent's online help, remote repair, network security consulting, and network administration services give businesses in Alexandria Virginia the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every client. The practice of documenting and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    SQL Server 2016 offers major improvements in speed, capacity, data security, availability, BOYD support, and integrated BI. New features include PolyBase for handling structured and unstructured databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud operations and services. Progent's Microsoft-certified consultants can provide remote and onsite support to help businesses of all sizes to implement, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.

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    Microsoft Office Communications Server provides Instant Messaging and presence in an extensible, world-class package featuring advanced protection, transparent integration with popular Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can benefit from cost savings and improved business efficiencies, increased worker productivity, and better IP security with this easy-to-administer, highly available solution. Successful implementations of Microsoft Office Communications Server require extensive planning and consideration before roll out. Progent's Microsoft-certified consultants can provide the skill necessary to deliver all the benefits of Microsoft Office Communications Server across your entire organization.

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    For small and midsize organizations, network security and information assurance and compliance is excessively complex to stay ahead of yet too dangerous to overlook. The world's largest enterprises have been hacked, and the top cloud service providers have on occasion been taken down. It seems as though there's nowhere to hide. Progent has made it economical for small and midsize companies to carry out vital security projects successfully by offering the advantage of billable time to the closest minute with no minimum billing for remote support. This means you have access to a seasoned information consultant to deliver just the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any level of network security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.

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    Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the core capabilities and worldwide standards of skill that information security managers are expected to learn. CISM gives executive management the assurance that those who have qualified for their CISM certification possess the experience and capability to provide efficient security management and support services.

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    Progent can help small and mid-size organization to design, install, test and manage data protection systems for a remote workforce.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.

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    Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging, presence, web conferencing with application sharing, as well as IP and PSTN calling enabled for a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and network architects can help your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed model suitable for your present and future goals, implement Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT team and users. Progent has expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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    Progent can show you how to prepare and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, modernize your management reporting, take full advantage of Microsoft Office support, and reduce productivity interruption by designing and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Dynamics GP.

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    Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to assess the business case for migrating to SQL Server 2019 and can provide rapid online or onsite access to experts in solution planning and deployment, software programming, SQL Server management, and network security.

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    • Core Routers Specialist
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    Cisco has designed an extensive array of routers including routers built to provide the security, bandwidth, and reliability required by organizations ranging from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to build a solid foundation for your network and to make it economical to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS platform, including Cisco's 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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    Progent provides nationwide remote help and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX and Microsoft Windows products. Remote technical support provides maximum return for your information technology dollar by preserving client productivity and shortening the time charged for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to solve the majority of network issues without wasting time and expense by going to your location. In most of cases your network issues can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to assist you with the most difficult system issues.

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    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the maximum degree of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are built on mature virtualization platforms that allow small companies with multi- platform environments to save significantly on the costs of capital equipment, system support, and IT management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

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    The Helpdesk service delivery model used by Progent's Technical Response Center offers small and midsize businesses an efficient option to reliance on freelance consultants by offering broad expertise accessible to numerous support teams, optional 24x7 availability of urgent help, escalation capability to top-level engineers for solving the most difficult issues, service consistency and reliability, quick follow through overseen by veteran IT service managers, a variety of easy-to-use mechanisms for requesting service jobs, and excellent process visibility enabled by trouble ticket tracking and available via a web portal.

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    • Cisco Firesight IT Consultant
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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control network environments that span branch offices, data centers, and cloud resources.

  • macOS and Windows integration Integration Services Apple Mac and Windows On-site Support
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