Fast and Affordable Online Help for Alexandria Virginia Networks
For businesses in Alexandria Virginia, Progent offers online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe only for the services that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast repairs manage to end up as large tabs. Progent's skill at disposing of problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven processes which allow the highest degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your environment without breaching system security.
Progent's sophisticated technical support reporting system stores extensive histories of all service that Progent's customers have received. Progent's team engineers have access to the records of services provided to each customer by every consultant. This history of anomalies and fixes is stored as a quickly accessible internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other vast technical databases and allow fast access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine the best resolutions in the least time.
Online technical support services offered by Progent to clients in Alexandria Virginia include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of technology support including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 11 system design and upgrade support and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates an individual's networking knowledge at the master level. CCIEs know how to deal with the most challenging challenges surrounding network infrastructure planning, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise allows them to resolve problems rapidly. In many instances, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system by means of sophisticated on-line support tools in order to provide efficient, safe, and economical analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of networking devices. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points deployment expertise, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can bolster the safety of your Windows, macOS and OS X, Linux network against assaults or assist your company to recover quickly following a serious penetration. Security services offered by Progent include: in depth network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; defending your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Alexandria Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your existing one, identifying or modifying Help Desk Call Center software to handle the particular needs of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center team during unusually busy scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology consultants provides your workers in Alexandria Virginia fast assistance from a large technical support group with substantial experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company performance, and Progent's goal is to fix and not merely report IT issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers remote advanced engineering expertise and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Alexandria Virginia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your environment so your computer maintenance is proactive and automated. By detecting emerging trouble spots before they grow into crashes, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a mix of platforms.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Alexandria Virginia, Progent's online network support specialists are ready to provide effective and affordable system help whenever your company requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Alexandria business relies on a regular independent support technician or employs an in-house IT staff that know how to handle typical network issues, Progent's Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to address unexpected system emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Alexandria Virginia
Progent's remote IT consulting services enable your Alexandria business to experience the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your local support resources
For most offices in Alexandria Virginia, local network service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical issues. However, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service people. In these instances, Progent's on-call service experts provide a convenient, fast, and affordable way to supplement your local help and to transfer valuable knowledge to improve your capability to resolve future issues in-house.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While independent consultants carry less internal costs than larger support firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service experts to insure your network is always available.
- Build a Solid Foundation for Seamless Growth
Companies typically begin with an information system created on a modest budget. Without a scalable framework, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These badly built environments need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet critical business demands and ease future expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller offices need guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business success and improving efficiency. These companies hardly need a network consultant who is attempting to sell a specific vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of documenting and organizing support records results in more effective support and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who won't release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.