Fast and Affordable Remote Support for Alexandria Virginia Networks
For companies located in Alexandria Virginia, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick solutions somehow end up as substantial bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that ensure the maximum degree of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to access your company's network remotely without compromising network security.
Progent's proven customer support database application maintains comprehensive histories describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support rendered to each client by any engineer. This history of anomalies and resolutions is stored as an easily exploitable proprietary database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast support databases and allow priority access to vendors' in-house engineering staff so Progent's online service specialists can come up with the most efficient resolutions quickly.
Remote support services provided by Progent to businesses in Alexandria Virginia include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist you business to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult problems occurring in network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their deep experience permits them to resolve problems rapidly. In common cases, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment by means of the latest on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances by delivering consulting services such as:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your company to recuperate quickly after a serious breach. Security services offered by Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad range of computer technologies such as system architecture, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk or revamping your existing organization, selecting or modifying Help Desk Call Center application software to meet the unique requirements of your corporation, or providing temporary online staff to reinforce your existing Help Desk resources during high-demand situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of experienced network professionals provides your clients in Alexandria Virginia fast contact with a large technical support resource with substantial experience providing phone help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a major driver of business success, and Progent's aim is to fix and not simply record technical issues.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers online advanced consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Alexandria Virginia online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they grow into crashes, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by multiple OS platforms.
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Alexandria Virginia, Progent's phone-based computer support engineers can provide expert and economical system help the instant your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Alexandria organization deals with a regular independent support technician or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected system crises or especially challenging integration problems.
Features of Progent's Remote Computer Services for Alexandria Virginia
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services offer businesses in Alexandria Virginia unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Alexandria Virginia and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for phone service and imposes no ongoing subscription fee for services provided during regular working hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Application Design
Amazon MWS Application Development
By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that match the specific requirements of your company.
- State of the Art Online Connectivity Software
Protected online access allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly personal service call. State-of-the-art online access tools and experienced engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This means that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.