Fast and Affordable Remote Help for Alexandria Virginia Networks
For companies located in Alexandria Virginia, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value because they have the practical background and have access to the advanced tools required to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to link to your network remotely without breaching network security.
Progent's proven service database application keeps detailed documentation describing the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by every engineer. This history of problems and repairs is organized as a conveniently searchable support knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with optimal resolutions quickly.
Online services provided by Progent to clients in Alexandria Virginia include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of technology support including Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist your company to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration assistance and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and certifies a person's technical skills at the expert level. CCIEs can resolve even the most challenging challenges surrounding network infrastructure design, installation, maintenance, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. CCIEs offer excellent value because their depth of experience permits them to fix problems rapidly. In many cases, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment via state-of-the-art remote support technology to perform fast, safe, and affordable analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
City |
Address |
Phone |
Link |
Alexandria |
2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 |
Alexandria Network Support Services |
Baltimore |
300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 |
Baltimore Network Support Services |
Reston |
One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 |
Reston Network Support Services |
Rockville |
1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 |
Rockville Network Support Services |
Washington |
1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 |
Washington Network Support Services |
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure devices by providing services that include:
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CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up quickly following a serious breach. Security services available from Progent cover in depth information security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and offering 24x7 network monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and fast recovery of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
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Call Center Support
Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your current one, identifying or modifying Call Center software products to handle the special demands of your corporation, or adding temporary online staff to reinforce your existing Help Desk team to handle high-demand situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology experts gives your customers in Alexandria Virginia quick access to a reliable network service resource with years of experience delivering telephone-based consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's intent is to resolve rather than merely document IT problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional consulting support and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Alexandria Virginia remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your business so that your computer support is proactive rather than reactive. By spotting emerging issues before they expand into downtime, system monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a variety of operating systems.
How Your Alexandria Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Alexandria Virginia, Progent's phone-based computer support engineers can provide expert and economical IT help the instant your business has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Alexandria office works with a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to address unexpected system emergencies or particularly tough integration problems.
Details of Progent's Online Computer Support for Alexandria Virginia
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Alexandria Virginia unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Alexandria Virginia and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a per-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online support and requires no monthly retainer for services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise for critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that address the unique needs of your company.
- Advanced Remote Connectivity Tools
Secure online connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite visit. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients need instant recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoft's powerful server platforms with services that include Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every customer. The practice of detailing and archiving service records results in more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.