Fast Remote Help for Alexandria Virginia Computer Systems
Immediate Online Help for Alexandria SystemsFor companies in Alexandria Virginia, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes manage to end up as major invoices. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to communicate with your company's computer system remotely without breaching system security.

Progent's advanced technical support database system keeps detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance delivered to every customer by every engineer. This history of trouble tickets and resolutions is organized as a conveniently accessible support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to find optimal solutions promptly.

Remote services available from Progent to clients in Alexandria Virginia include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast restoration of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To find out more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology professionals gives your computer users in Alexandria Virginia quick assistance from an efficient support group with years of experience offering phone help and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a major enabler of company success, and Progent's target is to solve rather than simply track IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications including CRM, Project, Office Word, and Microsoft 365 Excel. To find out more about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center2, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Alexandria Virginia online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to suit your environment so that your IT support is proactive and automated. By anticipating emerging problems before they evolve into downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by multiple operating systems.
How Your Alexandria Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Alexandria Virginia, Progent's phone-based network support specialists can deliver professional and cost-effective IT support the instant your organization has to have it. Over two decades of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Alexandria office relies on a regular freelance support technician or employs an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Alexandria Virginia
Progent's online technical help services allow your Alexandria business to experience the benefits of immediate, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Alexandria Virginia, local network support providers, whether consisting of freelance consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, IT crises may strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service specialists provide a convenient, fast, and budget-friendly way to augment your regular help and to pass on useful information to increase your capability to deal with future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies often depend on independent freelance consultants. While independent consultants carry smaller overhead than larger service companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your network expands, network unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support experts to insure your IT system remains available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such poorly designed systems require proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture that can deliver the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving efficiency. Businesses do not need a network engineer who is attempting to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Altaro VM Backup from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite services to assist you to design, deploy, manage and debug a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup software.

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    With Cisco Catalyst switches for small and mid-size businesses, Cisco enables organizations to realize all the advantages of bringing smart traffic control to their networks. Cisco's switching technology allows you to deploy capabilities that make your IT network highly available to accommodate real-time needs, scalable to facilitate growth, secure enough to protect confidential data, and capable of prioritizing and managing traffic flows to streamline network operations. Progent's Cisco certified engineers can show you how to select and integrate Cisco Catalyst switches appropriate for your business. In addition, Progent's CISSP certified security specialists can show you how to develop a comprehensive protection policy and configure Cisco switches so they powerfully enforce your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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