Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Fast and Affordable Remote Help for Alexandria Networks
For organizations in Alexandria or anywhere in the state of Virginia, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to resolve most information system problems quickly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast fixes manage to turn into substantial bills. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which promote the highest degree of efficiency for remote consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to access your company's computer system without compromising corporate security.
Progent's advanced service database application maintains thorough records describing the support that Progent's customers have received. Progent's authorized engineers have access to the details of all help delivered to every Progent client by any engineer. This history of issues and fixes is structured as a quickly retrievable proprietary database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote service experts can determine the best resolutions quickly.
Remote services provided by Progent to businesses in Alexandria and anywhere in the state of Virginia include:
Authorized Windows Experts
Progent's Microsoft-qualified remote support experts can deliver computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies an individual's networking skills at the master level. Cisco CCIEs can deal with the most complex problems encountered in network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In common instances, less seasoned engineers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of advanced on-line support tools to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of infrastructure appliances by providing services such as:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover quickly after a damaging penetration. Security support services available from Progent include: comprehensive information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers expert online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a broad spectrum of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Alexandria Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the budget to build and maintain an internal Help Desk Call Center but who want fast access to a dependable Help Desk with proficient phone assistance plus the expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex technical challenges, or be ready in those circumstances when your ordinary resources are swamped.
Progent's Call Center team of seasoned information technology experts provides your computer users in Alexandria or anywhere in the state of Virginia rapid assistance from an effective network service resource with extensive experience providing telephone-based consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a solid driver of business success, and Progent's target is to solve instead of just document IT problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based professional engineering support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Alexandria, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your network maintenance is proactive and automated. By uncovering potential trouble spots before they evolve into downtime, system monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a variety of OS platforms.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Alexandria or anywhere in the state of Virginia, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help whenever your business has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Alexandria office works with a regular freelance support technician or employs a full time organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to resolve sudden system emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Organizations in Alexandria
Progent's remote network troubleshooting services enable your Alexandria organization to experience the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic value by being increasingly available, productive, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
For most businesses in Alexandria and throughout Virginia, local network support providers, whether made up of freelance consultants or a full-time IT staff, can solve typical network problems. On the other hand, major troubles may spring up when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online support specialists provide an easy, fast, and economical way to supplement your regular resources and to pass on useful knowledge to improve your ability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller businesses commonly depend on individual freelance service providers. While independent service people carry smaller overhead than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your IT system is always available.
- Build a Scalable Foundation for Smooth Growth
Organizations often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These badly designed environments need proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure able to provide the stable foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Technology Sellers
Smaller offices require advice and technical education to negotiate an ever more complex array of technology alternatives available for accelerating business success and enhancing productivity. Businesses do not need a network engineer who is trying to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a broad range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every client. The practice of documenting and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.