Fast and Affordable Online Help for Alexandria Virginia Information Networks
For businesses in Alexandria Virginia, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems rapidly. Efficient support lowers direct expenses since solutions require minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that allow the highest level of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to communicate with your network remotely without breaching corporate security.
Progent's advanced service reporting system maintains extensive documentation of the support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to every Progent client by any consultant. This archive of issues and resolutions is organized as an easily exploitable support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine the most efficient solutions quickly.
Online support available from Progent to companies in Alexandria Virginia include:
Certified Windows Support
Progent's Microsoft-expert remote service experts can deliver computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to help your business to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and validates a person's technical skills at the expert level. CCIEs can resolve the most difficult issues encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via sophisticated remote support technology in order to perform fast, safe, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs can provide help for all of Cisco's top-selling selection of networking devices by delivering consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to clean up quickly after a damaging breach. Security services offered by Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent offers expert online consulting to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Alexandria Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk software to meet the unique demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk team to handle unusually busy events like software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology consultants provides your customers in Alexandria Virginia fast access to a dependable technical support group with extensive background delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's policy is to resolve instead of merely document IT problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers online professional engineering support and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Alexandria Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive and automated. By spotting emerging problems before they grow into network outages, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a combination of operating systems.
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Alexandria Virginia, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help the instant your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Alexandria organization works with a local freelance support technician or maintains a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected system emergencies or especially tough integration problems.
Features of Progent's Online Network Services for Alexandria Virginia
Progent's online help, remote repair, network security consulting, and network administration services give businesses in Alexandria Virginia the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Alexandria Virginia and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for phone support and asks for no periodic retainer for services provided during regular working hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized specialists who have experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings include system integration, MS Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce quick fixes to problems that could otherwise require a costly personal service call. Cutting-edge online connectivity software and experienced engineers together enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every client. The practice of documenting and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.