Fast and Affordable Remote Troubleshooting for Alexandria Virginia IT Networks
For companies located in Alexandria Virginia, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the advanced technology needed to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as large tabs. Progent's skill at handling problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-tested methodologies that permit the maximum level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's environment without compromising network security.
Progent's advanced customer support reporting system keeps thorough records describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of services rendered to each Progent client by any engineer. This database of anomalies and fixes is organized as a conveniently accessible proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up other massive support databases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to find the most efficient resolutions promptly.
Remote support offered by Progent to customers in Alexandria Virginia include:
Certified MS Windows Experts
Progent's Microsoft-certified remote service experts offer network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and certifies a consultant's networking knowledge at the master level. CCIEs can handle the most stubborn issues associated with network planning, deployment, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value since their depth of experience enables them to solve problems rapidly. In common instances, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your environment via sophisticated remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity appliances. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet APs planning and integration services, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate rapidly following a serious penetration. Security consulting services offered by Progent include: thorough data security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a broad range of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent online assistance resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Alexandria Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced network experts offers your clients in Alexandria Virginia instant access to a reliable support resource with substantial experience offering phone support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a crucial contributor to company success, and Progent's policy is to solve rather than simply document IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff offers online professional engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Alexandria Virginia remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your IT support is proactive rather than reactive. By detecting looming problems before they evolve into downtime, remote monitoring can minimize stressful and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Alexandria Virginia, Progent's online computer support specialists can deliver expert and economical system help the moment your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Alexandria organization has a local freelance consultant or maintains an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Organizations in Alexandria Virginia
Progent's remote support services enable your Alexandria business to enjoy the advantages of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your local IT resources
With most offices in Alexandria Virginia, nearby computer service providers, whether consisting of freelance consultants or an internal IT staff, can take care of typical technical problems. However, major troubles might spring up when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support professionals give you a convenient, fast, and affordable solution to supplement your local help and to convey useful information to improve your capability to handle future problems locally.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller companies often rely on independent freelance consultants. Although independent service people have less internal costs than big consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays available.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically start with an information architecture implemented on a modest budget. Without a scalable framework, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed environments need careful analysis, smart strategic planning, and wide technical expertise to evolve to a network architecture that can provide the solid foundation to meet critical business requirements and facilitate future expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller companies require advice and technical education to navigate through an ever more complex array of technology alternatives available for promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined support tools, and understanding of corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow simple problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to each customer. The discipline of detailing and organizing support records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.