Consulting and Technical Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful solutions for maintaining mobile access to email, calendars, web-based applications, and other critical business information. Progent offers Allen, Texas businesses support from BlackBerry-certified professionals who can help businesses to maintain their BlackBerry environments or transition smoothly to a modern mobile platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for organizations of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations often resort to outside support firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry solutions economically and efficiently, eliminating the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient online support model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology productively into their information system.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to track and support BlackBerry devices throughout your business, define security policies that make sense for your business, customize mobile software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered rapidly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Consulting and Technical Services for BlackBerry BES Server
Research in Motion's high-end solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during wireless transit to provide optimum data protection. BES Server also streamlines a wide variety of key management jobs ranging from BlackBerry deployment and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry device software remotely
  • Control user settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-premier engineers can also help your company to utilize BES Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and manage BES Server's fault-tolerant infrastructure using VMware
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Monitor and analyze the overall health of your system

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs assessment, solution architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and physical components meet your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry-certified expert can assist you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to run network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry engineer has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, control Exchange Server data flow, create, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, is the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating closely with applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified consultants offer effective and affordable online and on-premises expertise to assist organizations of any size to create and maintain CUCM ecosystems by providing Unified Communications Manager configuration and technical support services that deliver optimum productivity. Progent can assist with any aspect of Unified CM support and debugging in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.

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    Progent can supply small companies with an information management expert who can act as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy sensible technology to improve business processes so they match more closely with your corporate goals. Your business can create and install a well thought out IT plan without absorbing the cost of a full-time Chief Information Officer.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your current SQL Server environment to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or on-premises support services ranging from as-needed architecture review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.

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    Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 and local Exchange systems. This allows you to have some mailboxes hosted at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.

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    Progent's SonicWall firewall experts can help you integrate, maintain, and troubleshoot SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete security plan and build security into your corporate practices.

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    Progent offers affordable remote support from IT engineers with expertise in a wide range of products and services that deliver solutions for protecting Windows, Mac, and Linux physical and virtual servers and workstations plus laptops and smartphones. Progent offers consulting support for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent can assist your company to install, enhance, or maintain backup/restore solutions for a variety of environments including on-premises, edge to datacenter, cloud-based, or hybrid.

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    For businesses with a combination of Apple Mac and Microsoft Windows computers, there exist two popular alternatives for using Microsoft Windows-dependent applications on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach a Mac to a remote Windows-powered PC to run Windows programs and access system resources. Virtual PC for Apple Mac simulates Windows on an Apple Mac system so you are able to use Windows programs locally. Progent's Mac technology consultants can help your business to manage these solutions for running Windows software on your Macs and can also assist you to evaluate and install third-party products for Windows platform simulation.

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    Progentís Microsoft certified professionals can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the rapid creation of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.

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    Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and on-premises Exchange deployments. This allows you to have certain mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget.

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    Progent provides fault tolerant load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content dispatching products such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent can help you plan and execute an efficient migration to Microsoft Dynamics GP so that you retain your data, improve your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity interruption by designing and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's certified Windows 2000 Server consultants can provide network help and information technology consulting services for the complete line of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and support services include network design, deployment, project management, local and off-site technical support, Help Desk outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.

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    Progent's Microsoft and Cisco-certified consulting engineers can help you to assess the benefits of Exchange Server 2010 for your business and can help your IT staff to plan and implement a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will provide fast return on investment by improving your productivity, lowering the cost of equipment and support, streamlining administration, and consolidating your vital communications platforms.

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    Progent's Microsoft-certified engineers can provide advanced support in implementing, using and troubleshooting any edition of Project Server and can deliver a wide range of cost-effective remote support services based on industry best practices to help businesses of any size to receive all the benefits of this powerful platform. Services offered by Progent include solution design, software configuration and migration, strategies for safe collaboration among onsite and offsite users, network infrastructure optimization, and customized webinar training.

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    Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while enabling increased productivity by making these applications accessible to authorized remote or mobile users. ISA Server 2006 can protect business applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server experts can help you design, deploy, configure, and support Internet Security and Acceleration Server 2006 on your system so your business benefits from a highly functional and affordable balance of security, convenience, and performance.

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    Progent's Cisco certified network infrastructure consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

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