Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were at one time one of the most successful products for achieving mobile connectivity to email, calendars, web-based programs, and other vital business data. Progent offers Allen, Texas businesses the expertise of BlackBerry-premier experts who can help companies to manage their BlackBerry environments or transition efficiently to a modern mobile platform.
As the complexity of small business networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the norm for organizations of any size, effective integration and support of RIM BlackBerry technology has grown more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations often resort to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote support model, provides small businesses a budget-friendly solution for incorporating BlackBerry products seamlessly into their IT network.
Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you monitor and control BlackBerry smartphones across your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be restored quickly and thoroughly.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Consulting and Technical Services for BlackBerry BES Server
RIM's high-end solution for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool enables Exchange Server, Domino, or Groupwise clients to send and receive messages that are encrypted during transit to provide optimum security. BlackBerry Enterprise Server also simplifies a broad selection of critical management jobs that span from BlackBerry setup and upgrades to wireless security and fault tolerance.
Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry Enterprise Server to do routine tasks such as:
- Deploy and manage applications
- Schedule device, program, and policy updates
- Upgrade BlackBerry device software wirelessly
- Manage user and group settings with BES Server's vast library of policies
Progent's BlackBerry-premier engineers can also assist you to use BES Server to implement important procedures not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:
- Install and manage BlackBerry's high-availability architecture using VMware
- Install BlackBerry devices wirelessly
- Set specialized management roles
- Automatically track and analyze the health of your BlackBerry solution
Professional BlackBerry Consulting Support Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to provide prompt assistance to companies in the Allen area or anywhere in Texas. Progent's experienced online technical support team has helped businesses solve network problems and reduce support costs in each state in the U.S. and built a substantial base of satisfied clients. (See Progent's client testimonials.)
Progent offers online help for a broad selection of issues related to RIM BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out common support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can in addition assist your business to troubleshoot a wide array of issues associated with synchronization, device detection, email reconciliation, web access, wireless connections, IM, desktop application installation, and Desktop Redirector.
As a top innovator in delivering nationwide online support for small office IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support expenses at a minimum and, by handling problems quickly, optimizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry engineers can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and help you to define and install appropriate security configurations.
Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, install the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP results.
Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs analysis, solution design, installation strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a mobile wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to determine which management model and physical components match your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software versions, processors and mass storage, network architecture, and application configuration.
To maximize network security, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.
Contact Progent for Support from a RIM BlackBerry-Certified Professional
To contact Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.