Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile smartphones were once among the most popular products for achieving location-independent access to email, scheduling, web programs, and other critical business information. Progent offers Allen, Texas businesses the services of BlackBerry-certified experts who can help businesses to manage their BlackBerry environments or migrate efficiently to a modern mobile platform.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for organizations of any size, successful integration and support of RIM BlackBerry technology has grown increasingly challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small organizations frequently resort to outside consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's efficient online support model, provides small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2019 integration and development support, SQL Server 2016 migration consulting, and Exchange Server 2019 setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined administration tools so you can monitor and control BlackBerry smartphones across your business, define security policies that make sense for your business, customize mobile applications, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


BlackBerry Enterprise Server Technical Help
The BlackBerry BES Server gives businesses a centralized and safe mechanism for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry BES Server enables wireless BlackBerry users to connect to Microsoft Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with workstations to achieve up-to-date information for applications like schedules, address books, to-do lists, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange, users carrying BlackBerry handsets have effortless connectivity with Exchange email and to instant messaging-aware software through Microsoft Office Live Communications Server and Lync Server 2010 integration.

BlackBerry Enterprise Server Consulting Services

Progent's BlackBerry-certified consultants can assist you to plan, deploy, and support BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry clients, simplify the management of a BlackBerry environment, and lower the expense of maintaining mobile workers.

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to provide prompt technical help to businesses in the Allen region or throughout Texas. Progent's experienced remote consulting team has helped IT organizations solve computer problems and cut support costs in every state in the United States and established a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of technologies associated with RIM BlackBerry software and devices including synchronization, configuration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements analysis, system design, installation strategy and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and hardware products meet your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Professional
If you wish to ask Progent about professional assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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    Cisco Cisco Unified Communications Manager, originally branded CallManager, functions as the center of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable online and onsite support to assist organizations of all sizes to build and maintain CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum productivity. Progent can help with any facet of Unified CM configuration and debugging in areas such as integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.

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    Windows, UNIX, Solaris Help and Support

    If your company network combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can show you how to incorporate your IT resources into a unified network that permits all your OS platforms to run side by side for simple administration, seamless information exchange, high dependability, superior throughput, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance offerings include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Help Desk Call Center support.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.

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    Progent's certified cybersecurity consultants can perform NodeZero-based threat assessments to make sure your security monitoring and protection systems and policies are properly configured and effective.

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    Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or update .NET apps rapidly and affordably.

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    Dynamics GP Development Consulting

    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you create reports that let you track your business more thoroughly, turning raw information into useful insights into your business.

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    Progent's certified Windows 2000 Server experts offer network support and IT consulting services for the entire family of .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows Server 2000 configuration, update, and troubleshooting services include network planning, deployment, documentation, local and remote support, Call Center outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.

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    Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, remotely monitor and protect your network, help with negotiating a settlement with a hacker, and restore an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent's Microsoft-certified engineers can help you to streamline desktop change and update deployment by delivering support for administration tools such as Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services.

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    For mid-size companies looking for IT support, Progent offers a variety of options such as local service, remote support, phone-based Call Center, 24x7 support with automatic network monitoring, emergency staffing, business relocation support, application development, and expert consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent provides professional onsite help for fixing network issues quickly and affordably.

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