Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most successful solutions for maintaining mobile access to messaging, calendars, web programs, and other critical business data. Progent can provide Allen, Texas companies support from BlackBerry-certified professionals who can help organizations to maintain their BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small company IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for businesses of any size, successful integration and maintenance of BlackBerry solutions has become more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations frequently resort to outside support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the requirement for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven online support model, provides small businesses an affordable alternative for incorporating RIM BlackBerry technology productively into their information network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize wireless applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry smartphones, offering a centralized platform for handling critical jobs such as smartphone deployment, upgrades, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server includes a wealth of data protection capabilities starting with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent flexibility in adjusting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can help your company to select advanced security features and activate them wirelessly. Samples of these over-the-air selectable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen device
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining how to keep BlackBerry users from installing or executing unsecure or unauthorized software. Progent can assist you to choose protective processes like:

  • Specify exactly what applications are permitted on the device
  • Block external programs from using non-volatile storage on the device
  • Select what functions third-party programs can use on the BlackBerry device
  • Restrict the types of connections external software running on the device can establish
  • Block all external software from being installed or executed on the BlackBerry device

Expert BlackBerry Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt technical help to businesses in the Allen region or anywhere in Texas. Progent's experienced remote consulting experts have helped businesses resolve network problems and cut IT service expenses in each state in the country and built a substantial following of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a wide array of issues associated with BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can in addition help your company to resolve a wide range of problems associated with synchronization, handset detection, messaging consistency, web access, wireless connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small business networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs at a minimum and, by solving problems quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements assessment, solution architecture, installation planning and implementation, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to decide which administration approach and physical components match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, processors and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Expert
In order to get in touch with Progent about consulting assistance for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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    Progent's pricing model is to bill for online support and in-person visits per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with big bills for fast fixes so you won't be tempted to permit minor problems to fester.

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    Office 365 is Microsoft's expanding family of productivity apps and cloud services available on a subscription basis. Office 365 programs and cloud-based services are offered in a variety of subscription plans intended for markets from individuals and home offices to global enterprises. Progent offers fast and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help you to understand the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports multi-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid networks that transparently combine on-premises and cloud products and services.

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    Cisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for workers who are mobile within campus, warehouse, health-care or other environments where IT management wants portable phones that provide more control, security and durability than is possible with the Bring-Your-Own-Device style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually demands that you set up and fine tune many components of your Wi-Fi infrastructure such as wireless access points, switches, wireless LAN controllers, and management software. Progent's Cisco-certified consultants can provide online and onsite assistance to help your organization build and maintain a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

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