Enlarging your telecommuter workforce may have a significant impact on network architecture, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Allen organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Allen, Texas companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a from-home business model, which might be activated by an epidemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or revise their current tickets, enter information, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your business to expand your existing Call Desk organization by sharing delivery of Help Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your company to deliver world-class IT support to your from-home workers, visit Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Allen, Texas company, call 1-800-993-9400 or go to Contact Progent.