Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Allen company to pick the right technologies and follow best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services ranging from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Allen, Texas companies to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or update their active trouble tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables your business to supplement your existing Call Center organization by sharing responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Allen, Texas company, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • Forefront TMG Firewall Professionals
    Network Consultants Forefront Network Inspection System

    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that delivers a single-server platform for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security reporting capabilities, permits customized reports powered by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can assist your company to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

  • 24 Hour Windows Server 2012 Engineers Network Design Windows Server 2012 R2
  • 24-7 Remote Troubleshooting Small Business Small Office Computer Consultancy Firm

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    Progent's Citrix-authorized engineers can help you to evaluate the strategic advantages of XenServer as well as additional Citrix products, and can assist you to design, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can also assess your existing Citrix technology environment and help you to enhance consolidation, performance, security and compliance, availability, and disaster recovery.

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    Online Support Services SQL Server 2016 PolyBase

    Microsoft SQL Server 2016 introduces significant improvements in speed, scale, security, uptime, mobile computing support, and built-in analytics and reporting. New features include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud operations and services. Progent's Microsoft-certified consultants can provide online and onsite expertise to help businesses of all sizes to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.

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    Progent can assist small and mid-size businesses to implement network security defense solutions and provide response services for offsite workers.

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    Progent's Data Center professionals can help you select high availability data centers that match the particular needs of your company. Fault tolerant off-site data centers are particularly appealing to small organizations because of their affordability and convenience compared to taking a do-it-yourself strategy. Trying to build an in-house data center with even a basic degree of fault tolerance is too costly for typical small businesses. Progent can help you get all the advantages of non-stop data centers and 24x7 colo sites by providing a full range of engineering and maintenance services.

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    Progent has supported Microsoft Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered system integration, software development, education, and debugging since the platform's debut. Progent can provide advanced expertise for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can help you to design, test, and carry out a cost-effective migration from a a legacy version to the newest edition of Dynamics GP.

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    iPhone and Windows Server integration Configuration

    Progent offers cost-effective remote consulting to assist your business to plan, deploy, and troubleshoot any facet of your iOS and Windows integration solution and is available for quick tasks to help you get past specific technical roadblocks or major engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and scalable network infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the strategic value of your IT network.

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    Progent can assist you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid ecosystems that transparently combine local and cloud-based resources.

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  • Consulting Services macOS and Windows
    Help and Support Microsoft Web Apps for Mac

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  • Windows Cluster Shared Volumes Consulting
    Windows 2012 Cluster Server IT Services

    Progent's certified failover clustering experts can help companies of all sizes to evaluate the benefits of adopting Windows Server 2012 failover clustering to build a powerful high-availability/disaster recovery strategy, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for failover clusters that include physical servers or virtual machines, and help you to centralize the management of clustered servers.

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  • Allen Remote Workforce Help Desk Call Center Solutions Assistance Allentown Pennsylvania
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  • Cybersecurity Penetration Testing Firewall Support Cybersecurity Consultancy Cybersecurity Pen Testing
  • Development Company Amazon AWS cloud services integration 24/7 Amazon Web Services hybrid cloud integration Designer
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  • Exchange 2007 Setup and Support Exchange Server 2007 IT Consulting
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  • Help and Support System Center 2016 and SSRS Reporting Microsoft Certified Partner System Center 2016 and Exchange Integration Online Support Services
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  • Windows Server 2012 R2 Configuration Manager Technical Support Services
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    Progent's certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot systems and migration strategies, optimize your network for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management staff, develop a corporate-wide security strategy, streamline IT management, assist with creating applications, and generate and test a DR/BC plan.

  • MCSE Expert Certified Remote Technical Support System Center 2016 and Windows 10 Integration System Center 2016 and Operations Management Suite Remote Technical Support
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  • Meraki MR34 Access Point Configuration CCIE Expert Certified Meraki Wave 2 AP Online Help
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  • Windows Server 2016 Cloud Witness Specialist
    Windows Server 2016 Migration Configuration

    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point.

  • Microsoft Certified Expert Windows and UNIX Consultant Services Professional Windows and UNIX

  • Remote Consulting Dynamics GP Accounting
    Microsoft Dynamics GP Network Consulting

    Progent can help you prepare and implement an efficient move to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by designing and following a smart migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports help, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

  • Microsoft Certified Partner Consulting Company Microsoft Certified Partner Consulting Services
  • Microsoft Certified Partner High Availability Interoffice Connectivity Professionals Fully Redundant Network Consulting Services

  • Immediate CCNP Certified Nexus Switch Consultants
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  • Microsoft Essential Business Server Remote Consulting Windows SBS Integration Support
  • Microsoft Exchange Service Provider Largest Exchange Computer Consultancy
  • Microsoft LCS Server Consultants Microsoft LCS Server Consult
  • Microsoft Operations Manager Case Studies Case Studies Operations Manager
  • Microsoft SQL Server 2008 Online Technical Support Microsoft SQL Server 2012 IT Services
  • Microsoft Small Business Server 2011 Computer Engineer Microsoft Small Business Server 2011 Consultant Services
  • Microsoft System Center Operations Manager Specialist Remote Monitoring and Reporting Remote Support Services
  • Microsoft System Center OpsMgr 2012 R2 IT Services Computer Engineer System Center OpsMgr 2012
  • Microsoft Teams topology Consultants Microsoft Teams management Consulting
  • Migration Consultants Exchange 2003 Server IT Consulting Exchange 2003 Upgrade
  • Nagios for Linux Consultancy MRTG Specialist
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  • Network Health Reports Consultants Active Directory Health Check Professional
  • Offsite Workers Help and Support Telecommuting Support and Integration
  • Offsite Workforce Allen Consulting - Collaboration Solutions Consultants Allentown Pennsylvania At Home Workforce Allen Consulting and Support Services - Collaboration Systems Guidance Allentown, PA
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  • SCOM 2012 Migration Support and Help
    IT Consultants Datacenter Monitoring

    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite technical support to assist you to remediate critical issues detected by System Center 2012 Operations Manager.

  • Operating System Education Router One-On-One Training
  • Operations Manager Support Outsourcing Microsoft Operations Manager Network Consulting
  • Outsourcing Microsoft Windows 2003 Windows 2003 On-site Support

  • Offsite Workers Data Protection Online Consulting
    Work at Home Data Protection Help and Support

    Progent can help small and mid-size businesses to plan, install, verify and maintain backup solutions required for work-from-home employees.

  • ProSight Email Guard Content Filtering Consultant Services Email Virus Fingerprint Consultant

  • Mac Wi-Fi Outsourcing
    Computer Consulting iPad and Airport

    Progent's Mac networking engineers can assist you with a wide range of system infrastructure areas such as system architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as Voice over IP and fast wireless networking. For business networks based exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to handle the complexity of planning, integrating, and maintaining a network architecture that is robust, secure, productive and aligned with your business objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Apple's Xsan SAN systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.

  • ProSight Patch Management Automation Configuration ProSight Windows Server Management Remote Troubleshooting
  • ProSight Private Cloud Services Engineer Top Engineers ProSight Virtual Hosting
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  • Progent Start-Up Business Migration Firm Online Support Progent Startup Business
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  • Remote ProSight Remote Network Management Professional
    24/7 Small Business Managed IT services Engineer

    Progent's ProSight family of managed IT services are designed to offer organizations who have minimal internal network support teams with low-cost help from world-class management platforms and technical experts. Advantages of Progent's ProSight catalog of managed services include predictable network management costs, smart automation of common administrative tasks, continual absorption of the latest technology, smooth migration from legacy systems to modern solutions, improved fit between information technology with strategic objectives, access to veteran IT experts, and allowing management to concentrate on business rather than fast-evolving computer technology.

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  • SharePoint Server Computer Consulting
    Emergency Computer Consultant SharePoint

    Progent’s Microsoft-certified experts offer organizations of any size consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for efficiently coordinating people, teams and information. SharePoint offers a central spot for your employees or clients to connect to, organize, share and manipulate relevant data, documents, and software and to communicate with one another. SharePoint enables quicker and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect employees, customers, teams and projects with the data they’ve created in a manner that makes data convenient to locate, download and re-use. Progent's SharePoint consultants can help your organization to manage your existing SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.

  • Remote Juniper J2350 Router Network Consulting Juniper J Series Firewall Network Security Auditor
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    Progent can provide economical remote access to IT engineers with expertise in a broad range of utilities and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops plus laptops and handhelds. Progent can provide expertise for leading data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help you to deploy, upgrade, or troubleshoot backup/restore systems for a variety of topologies such as local, remote, cloud, or hybrid.

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  • Specialist QTS/Heracles Colocation Center Professionals QTS/Herakles Internet Data Center
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  • Support Services VPN Cisco Certified Online Support Services VPN
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  • Support Services Windows 7 Online Technical Support Microsoft Windows 7 Upgrade
  • System Center Operations Manager Support Microsoft Certified Technology Consulting System Center Operations Manager
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  • Catalyst 2960 Switch Help and Support
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    Progent's Cisco-certified CCIE experts can help organization to configure, manage, update, optimize and troubleshoot Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and move smoothly from outdated appliances to current models.

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    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware.

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  • Small Business Server Premium Add-on Configuration
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    Microsoft Small Business Server is an affordable collection of server products that provides the basis for a powerful but manageable information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer consultant with hands-on background planning and building cohesive, comprehensive business network environments. Progent's SBS Server consultants have an average of over 10 years of background supporting business systems based on Microsoft products. This experience ensures you results in deploying, administering, and repairing IT environments that incorporate the SBS Server package of servers and applications.

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  • ProSight VM Hosting Consult
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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small organization's production servers in an environment that delivers the highest level of availability and expandability and is in addition simple to migrate to any data center. ProSight Virtual Hosting options are based upon mature virtualization techniques that allow small companies with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor independence.

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