Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Allen company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help Allen, Texas businesses to with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, company-wide changeover to a from-home business model, which could be activated by a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support experts along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise their current tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your current Call Desk team by sharing responsibilities for Support Desk support transparently between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Allen, Texas business, phone 1-800-993-9400 or go to Contact Progent.



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    Progent can provide a wide array of economical remote and on-premises consulting services to help your business to configure, manage, and debug workstations and mobile devices powered by Windows, macOS/OS X, Apple iOS, Android, or Linux.

  • Ubiquiti XG Security Gateway Consultant Services Engineer Ubiquiti UniFi Wave 2 WiFi AP

  • Amazon AWS instances Integration Companies
    Development Company Amazon EC2 integration

    Progent offers cost-effective remote consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.

  • Urgent Network Education Operating System Skills Transfer
  • Wave 2 wireless controller Configuration wi-fi controller Support
  • White Paper IT Outsourcing Small Business IT Outsourcing White Papers
  • Windows 2003 Cluster Computer Consulting Windows Cluster Remote Consulting
  • Allen At Home Workers Help Desk Call Center Outsourcing Guidance Allentown, Lehigh County
  • Windows 7 Integration Consultants Professionals Windows 7
  • Windows PC Simulation on Mac Online Consulting Biggest Windows Desktop Simulation on Apple Mac Network Consultant

  • 24x7x365 ASA 5505 Firewall Online Consulting
    CCNP Expert Certified Online Troubleshooting ASA 5550 Firewall

    Progent's Cisco CCIE-certified networking experts can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.

  • Windows Server 2012 R2 Network Consulting Microsoft Windows Server 2019 IT Consultants

  • UNIX Professionals
    Solaris Consulting Services

    Progent's Solaris family support services offer small companies and developers assistance with managing and supporting Sun Solaris environments that run with Microsoft-powered networks. Progent can give your organization contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

  • Windows Server 2012R2 Live Migration Onsite Technical Support Urgent Remote Support Windows Server 2012R2 Live Migration
  • Windows Server 2016 Multi-domain clusters Help and Support Microsoft Certified Windows Server 2016 Storage Replica IT Consultant
  • Windows Server 2019 Virtual Machine Network Consultant After Hours Windows Server 2019 Deduplication IT Consultants
  • Work at Home Employees Allen Consulting Services - Collaboration Technology Guidance Allentown Offsite Workforce Consulting nearby Allen - Collaboration Systems Consulting Services Allentown, Lehigh County
  • Work from Home Solutions Online Technical Support Professional Remote Workforce

  • Cisco and Microsoft Certified Expert Outsourcing Extended Helpdesk
    Virtual Help Desk Technology Consulting Services

    Progent's Microsoft authorized experts offer three ways to help medium-size and large companies develop an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include Return on Investment evaluation, process study and improvement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses sift through the various top level Help Desk application programs available and decide which products might be too costly, miss critical functions, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for businesses who need to augment their in-house Help Desk staff for occasional tasks or to fill in for vacationing or indisposed workers.


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