Enlarging your remote workforce can have a major effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of background helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Allen company to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Allen, Texas businesses to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, organization-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or revise the status of their current trouble tickets, add details, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your business to augment your existing Help Desk Call Center team by splitting delivery of Call Center support transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support solution utilizing the leading PSA tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class technical support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Allen, Texas organization, call 1-800-993-9400 or refer to Contact Progent.