Expanding your at-home workforce may have a major impact on IT architecture, security, and company culture. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Allen company to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from on demand guidance for helping you over occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Allen, Texas businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Services for Remote Workers
A rapid, organization-wide transition to a teleworker workforce, which could be driven by an epidemic or as an element of a business continuity plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, add information, and append screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows your company to expand your existing Support Desk organization by splitting responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Allen, Texas company, call 1-800-993-9400 or visit Contact Progent.