Allen Work at Home Employees Solutions Consulting Experts
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Allen organization to select the right technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for getting you over occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Allen, Texas businesses to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a telecommuter business model, which might be the result of a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current tickets, enter details, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows you to augment your current Call Desk team by splitting delivery of Call Desk support services transparently between your regular IT support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your at-home employees, refer to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Allen, Texas company, call
An index of content::
EMail Virus Outsourcing Services
Microsoft Exchange Upgrade Computer Support Consultant
Progent's Microsoft-certified consultants have over a decade of background delivering email support for companies ranging from small offices to global corporations. Progent provides affordable support for all versions of Exchange Server to enhance email and virus security, configure high availability email environments, and facilitate off-site and wireless email access. Progent’s Exchange consulting services can assist you in planning and executing a move from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2016. Progent also provides support for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can show you how to integrate Outlook Web App for popular web browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
Exchange 2019 and Skype for Business Support and Integration
Onsite Technical Support Exchange 2019 DLP
Progent can assist your organization in any phase of your migration to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook.
Technical Consultant SQL Server Business Intelligence
Onsite Technical Support SQL Server 2019
Progent’s Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the rapid creation of enterprise-class business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.
SCVMM 2016 Load Balancing Technical Support
Microsoft Experts SCVMM 2016 and VMware Online Support
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is intended to offer a unified mechanism for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from legacy releases of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches, write and refine PowerShell scripts, and assist you to assess the potential business benefits of new technologies like Storage Spaces Direct and Shielded VMs. Progent's virtualization professionals can provide advanced Windows Hyper-V consulting and VMware ESXi support.
Dynamics GP Migration Planning Professionals
Microsoft Dynamics GP Migration Planning Consultancy
Progent has supported Dynamics GP and Great Plains software for almost 20 years and Progent has provided system integration, software development, education, and debugging services since the product's debut. Progent can provide high-level support for upgrading out of date Dynamics GP deployments. Progent can assist you to plan, pilot, and implement a cost-effective migration from a an outdated version to the newest edition of Dynamics GP.
wireless VoIP phone and Aironet APs Technology Consulting
Aironet 2700 Access Point Network Engineer
Progent's Cisco-certified Wi-Fi integration experts can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
Wireless LAN Services
Wireless LAN Computer Consultant
Progent can show you how to plan, configure, manage, and repair an efficient Wi-Fi network architecture, select sensible components, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also help you create a thorough wireless system security strategy that is well integrated with the security plan for your entire corporate network.
Monitoring and Reporting Troubleshooting
Emergency IT Consulting Remote Monitoring and Reporting
Progent offers a selection of IT support bundles for small businesses. These IT outsourcing and server monitoring services are based on the proactive problem solving capabilities of Operations Manager 2007, a state-of-the-art network and IT management product that tracks the availability, throughput, and security of your network and isolates potential troubles before they can disrupt your network. With Progent's economically priced network service packages, small companies can choose a simple co-sourcing package built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package.
Exchange 2013 Voice Mail Engineers
Exchange 2013 Configuration Support and Help
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These improvements favorably impact key facets of IT including manageability, high availability (HA), security, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management services for Microsoft Exchange Server 2013.
Barracuda Backup Deduplication Configuration
Barracuda Cloud Backup Engineer
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with comparable features but which uses your own storage hardware. Barracuda Backup safeguards critical company data produced locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to help your business to plan, integrate, operate and repair a backup and disaster recovery system based on Barracuda Backup.
Largest Offsite Employees Collaboration IT Services
At Home Workers Collaboration Software Specialists
Progent can assist small and mid-size organizations to set up collaboration technology to make it easy for their telecommuters to engage in positive interaction with fellow workers and customers.
System Center 2007 Configuration Manager Professionals
SCCM 2007 Migration Online Consulting
Progent's Microsoft-certified consultants can assist your organization to support Microsoft System Center 2007 Configuration Manager to streamline administration, enhance compliance, and increase productivity by ensuring that critical applications stay current, tracking product licenses, and monitoring resource usage profiles to help you make smart purchasing decisions. When you are set to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.
VMware vRealize Automation vRA Consultancy
Specialist VMware NSX and SRM Disaster Recovery
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.
Microsoft Virtual Server Administration Consulting
Microsoft Server Consolidation Consultant
Microsoft Virtual Server, hosted on the Windows Server 2003 operating system and powered by technology originally developed by Connectix, delivers the performance needed to carry out server consolidation, software upgrade, and server isolation projects via virtualization technology in an enterprise-ready IT network with advanced expandability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to improve ROI in application development and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server experts can assist your business to evaluate and integrate Microsoft Virtual Server 2005.
Offsite Workforce Data Protection Remote Troubleshooting
Offsite Workers Data Protection Technical Consultant
Progent can help small and medium-size organization to plan, configure, test and manage backup/recovery systems required for work-from-home employees.
24/7 Mission Critical IT Applications Support Services
Mission Critical IT Applications Online Support
Server proliferation wreaks havoc on IT budgets and administrative resources. Server consolidation via a virtual infrastructure promises lower TCO of servers and faster return on investment, more efficient use of servers, simplified operations, increased network availability, and easier manageability. Common uses for virtual servers include hardware consolidation, low-cost hosts for mission-critical legacy applications based on outdated operating systems, and inexpensive isolation of software development or evaluation systems from on-line systems.
Idaho Information Technology Outsourcing Company
Information Technology Consulting Firm Maine
Progent’s Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier support experts provide telephone support and online secure network connection to troubleshoot and resolve technical problems rapidly and economically. The breadth of IT expertise represented by Progent's team of country-wide service professionals makes it possible to escalate even the toughest network issues to competent experts as required.
Microsoft Azure enterprise hybrid cloud solutions Consultant Services
Consultancy Azure and Cisco AnyConnect
Progent can help businesses of any size to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the common errors small organizations make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and also to integrate Apple iOS devices and Google Android handhelds.
Computer Consulting Meraki AP
WAP Network Consultant
Progent's Cisco-certified Wi-Fi integration consultants can help organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
ASA Firewalls with Firepower Computer Consultant
Firepower Services Remote Technical Support
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your existing PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, tune, manage and troubleshoot firewall environments based on ASA 5500-X firewalls with Firepower Services.
MySQL DBA Consultant Services
MySQL Standard Edition Professionals
Progent can provide affordable remote access to an Oracle MySQL administrator or application programmer and can assist organizations of all sizes to integrate and manage MySQL in a reliable network environment that provides high levels of speed, scalability, and protection. Progent also has proven skill helping businesses port applications from Oracle to MySQL.
Professionals Mandriva Linux
On-site Technical Support Suse Linux
Progent's Linux support experts provide small and mid-size companies and software developers assistance with administering and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad range of experience provides you with an easy single consulting firm to help you build and maintain a protected and robust cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Online Office Outlook Class
Online Crystal Reports Training Consult
Progent's webinar training classes offer small companies the cost savings, simplicity, and versatility of online learning plus the effective pedagogic techniques of experienced teachers who use sophisticated collaboration software to reproduce real-time, participatory classrooms. Progent can provide online training for key desktop software including elements of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Visio: Microsoft Dynamics business accounting and reporting solutions including MS Dynamics GP (Great Plains); plus additional top desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Immediate Wireless Integration Support
Configuration 802.11ac Wireless
Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Cisco Certified OpenBSD IT Outsourcing Companies
BSD Online Consulting
Progent's UNIX family support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient one-stop source to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.
Consultant Services UNIX
Consultancy UNIX
If your company computer system mixes Solaris platforms with MS Windows, Progent can assist you to integrate your IT resources into a cohesive network that allows all your operating systems to run side by side for simple administration, seamless dataflow, high reliability, enhanced performance, and tight protection. Progent's Solaris and Microsoft Windows coexistence support offerings feature IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical help and repair, in-person technical support, and Help Desk support.
Catalyst Switch VSS Network Engineer
Remote Technical Support Catalyst Switch VLAN
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to gain all the advantages of bringing intelligent services to their networks. Cisco's Catalyst switch technology allows you to enable features to make your IT network sufficiently robust to accommodate time-critical needs, expandable to facilitate future growth, safe enough to protect restricted information, and capable of prioritizing and managing all traffic to streamline system performance. Progent's Cisco certified engineers can help you pick out and integrate Cisco Catalyst switches that make sense for your company. In addition, Progent's CISSP certified security consultants can help you create a strategic protection policy and set up Cisco Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 Series Switches.
24/7/365 Exchange Server 2016 Migration Online Help
Setup and Support Microsoft Exchange Server 2016 Upgrade Planning
Progent can help you in all phases of your upgrade to Exchange Server 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, databases and log files; setting up HLB for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Remote Workforce Endpoint Management Consultants
Biggest Work at Home Endpoint Management Technical Support Services
Progent can assist small and medium-size businesses to implement efficient remote endpoint management and monitoring tools for maintaining devices operated by telecommuters.
Consulting Support for Network Service Firms Consultant Services
IT Services for Service Providers Consultant
Progent's Support for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your IT consulting team.
MySQL Design
24x7 Oracle 10g Specialists
Progent’s team of expert software programmers, database architects, and project managers can assist large businesses to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to seasoned project managers for advanced planning and program co-ordination or Progent can assist customers fill in expertise gaps by offering database designers and software programmers experienced in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to incorporate SharePoint with other data sources such as Microsoft SQL and Office Excel to build data-intensive intranets and portal sites. Progent also offers expertise with multiple web development tools and can assist businesses to create, expand, troubleshoot, or port web applications to utilize the latest advances in web technology.
24/7 Engineer Microsoft ERP
Programming Excel
Progent's team of application experts can provide advanced consulting, custom programming, integration assistance, and webinar classes for leading applications covering key areas including ERP and MRP, financials, management analytics, web commerce application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting support remotely, Progent can help clients anywhere in the U.S. to save the lost productivity and fees related to travel and on-premises visits without compromising the effectiveness of consulting services.
24/7 Microsoft Office XP Computer Consultant
Microsoft Office Repairing
Progent’s IT outsourcing services offer affordable network support for small businesses. Whether it involves planning network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your network engineering services can reduce costs and minimize uncertainties, allowing IT service expenses to increase in a more moderate and manageable manner than is possible by assembling a large, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a protected and highly available network foundation for your vital applications powered by Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Microsoft Teams and iPhone Consultancy
24x7x365 Microsoft Teams Consulting Services
Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or mixed deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Biggest Service Database Network Consulting
Online Help Service Reports
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
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