Allen Remote Workers Integration Support Partner
Help Desk Solutions Consulting
Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Allen company to pick the right tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent can provide services ranging from on demand guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Allen, Texas companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide changeover to a telecommuter business model, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists combined with world-class ticketing and follow-up software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise their active tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Call Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the number one PSA platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Allen, Texas business, call
An index of content::
Consulting WiFi
IT Services Wi-Fi site survey
Progent's Wireless Consulting Services provide a convenient, affordable option for businesses of all sizes to configure, manage and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
ProSight ECHO Managed Cloud Backup Services IT Services
Professionals Offsite Automated Backup Services
ProSight Data Protection Services ECHO offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information.
64-bit Upgrade Network Engineer
64-bit Computing Technology Professional
Progent's Microsoft-premier consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can help you to understand the costs and benefits of migrating to 64-bit PC desktop processing, plan an affordable upgrade strategy that minimizes business disruptions, and deliver economical, expert remote help to aid your company to install 64-bit PC desktop operating systems and applications on your existing hardware.
Great Plains Migration Support Outsourcing
Microsoft GP/Great Plains Consultants
Progent can show you how to prepare and implement an efficient migration to Dynamics GP/Great Plains so that you retain your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by designing and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom business software and eCommerce programs that integrate transparently with Dynamics GP.
MOM 2007 Specialist
Network Consultant Remote Monitoring and Reporting
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.
SQL Server 2012 Security Support
Largest SQL Server 2012 Reporting Services Setup and Support
Progent offers the expertise of certified engineers and seasoned software programmers, database administrators, project management experts, Cisco-certified network architects, business continuity planning specialists, and data security professionals to help your business to evaluate the likely advantages of SQL Server 2012 for your business, install pilot systems at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Network Consultant macOS and Cisco ASA Firewalls
macOS Penetration Testing Technology Consulting Services
Progent's CISM-certified security staff can help you protect your Mac environment through expert services including performing security tests, clean up after virus and worm penetrations, configuring firewalls, integrating secure remote and mobile connectivity, deploying automated software for defense against viruses, spam, and malware, and developing a company-wide security plan adapted for the particular objectives of your business network.
Microsoft 365 Exchange migration Remote Support Services
IT Consulting Hybrid Exchange Online and Exchange on-premises
Microsoft supports transparent hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have some mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist you with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is carried out on schedule and on budget.
Top Rated Designer .NET C#
.NET Android Contract Development
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or update .NET apps rapidly and at low cost.
ProSight Duo MFA Outsourcing
Duo Two-factor Authentication Remote Technical Support
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
Meraki 802.11ac AP Professional
Meraki Wi-Fi AP Management Integration Support
Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and troubleshooting services to assist you to design, configure, administer, tune, and debug Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist your organization to plan and deploy hybrid environments that integrate local and cloud-hosted services and that deliver seamless connectivity, enhanced security and compliance, streamlined management, and consistent operation for all your mobile and desktop devices.
Consulting Call Desk for Telecommuters
Helpdesk for Remote Workers Configuration
Progent has 20 years of experience helping small and medium-size businesses to design, implement, optimize, administer, and debug IT networks that support telecommuters.
Online Support SharePoint Business Connectivity Services
SharePoint Designer 2013 Technology Consulting Services
Progent has been providing SharePoint support since the first product was published over a decade ago, and Progent has the breadth and depth of technical know-how to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consultants can help your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from a different collaboration solution; determine whether an on-premises, online or hybrid deployment is best suited for your company; and select the right version of SharePoint 2013 for your applications. Progent can provide full project management services or can assist in specific jobs related to your SharePoint 2013 migration.
Support Meraki MS 300 Series Switch
Meraki and Catalyst Switch Remote Support
Cisco's Meraki MS family of access and aggregation switches are designed for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to help you to design and implement a productive network architecture based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, define policies to ensure compliance, create and test a disaster recovery strategy, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a unified networking solution.
ransomware recovery planning Engineers
ransomware protection evaluation Consultant Services
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block ransomware or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that minimizes your exposure to ransomware and aligns with your business requirements.
MS SQL Server 2008 Technology Consulting Services
Award Winning Onsite Technical Support Microsoft SQL 2008 Server
SQL Server 2008 delivers powerful, standardized tools to computer experts and information workers, reducing the complexity of creating, integrating, managing, and accessing company information and database programs in environments ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consultant with real-world experience and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
Windows and Solaris Setup and Support
Solaris with Windows Consulting
Progent can assist you to plan and execute a smooth migration from a UNIX-based information system to a network powered by Windows and capable of running Microsoft's familiar office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to preserve your data and reduce productivity disruption by developing an efficient migration strategy that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of current environment, transition planning and validation, MS Exchange migration support, information and application software migration, and server and storage migration and consolidation.
Support Outsourcing iPhone backup
Support iPhone and Cisco firewall integration
Progent offers cost-effective remote consulting to assist your business to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick tasks to help you through occasional technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a highly available, secure and efficient infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, collaborative ecosystem that optimizes the strategic value of your IT network.
Technology Consulting Services CRISC Certified Cybersecurity
CRISC Certified Risk Monitoring Network Engineer
Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, non-stop network architecture that addresses availability issues covering a broad array of infrastructure technologies and processes.
Remote Support Services Microsoft SQL Server 2008
Integration SQL 2008
Progent's Microsoft-Certified SQL Server engineers offer an array of support services to help small and midsize companies to design, install, manage, and repair Microsoft SQL Server 2008 solutions so that they receive the maximum competitive advantage from Microsoft's state-of-the-art database management platform. Also, Progent can provide help with network architecture, enterprise-wide protection, and software programming to optimize the business benefit of your SQL Server network.
Microsoft Small Business Server Consultancy
Services Microsoft Small Business Server
Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT consultant with hands-on background and extensive experience in designing and building effective end-to-end information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This experience assures you success in deploying, managing, and troubleshooting network solutions based on the SBS line of servers and programs.
24/7/365 UNIX with Windows Technical Support
24x7 Windows and Solaris Computer Engineer
If your office network combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can assist you to incorporate your computers into a cohesive network that permits all your operating systems to coexist for simple management, seamless information exchange, high dependability, enhanced performance, and tight security. Progent's UNIX and Microsoft Windows coexistence assistance offerings feature network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and administration, remote network help and repair, in-person technical support, and Contact Center support.
Network Integration Small Business
24-Hour Small Business Network Security Consultants
Progent is a leading innovator in affordably delivering enterprise-class IT help to small companies. Progent's success in handling the network support needs of the chronically underserved small company sector is the combined outcome of key technical and operational breakthroughs that have removed much of the traditional expenses out of administering IT service, added unmatched technical expertise into the support system, and significantly accelerated the repair cycle.
Microsoft SQL Server Network Support Consultant
SQL Server 2008 Migration Consultant
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid creation of cutting-edge high-end programs that can provide your company a significant competitive edge. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.
UNIX, Windows Specialists
Engineers Windows and UNIX
If your business computer system mixes UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to integrate your computers into a cohesive environment that permits all your OS platforms to run side by side for simple administration, seamless information exchange, high dependability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence support offerings feature network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network help and troubleshooting, on-site technical support, and Contact Center support.
Intune Mobile Device Managemnet Small Business Network Consultants
24x7 Endpoint Management Information Technology Outsourcing Group
Progent's network engineers can assist you to automate desktop update and patch deployment by providing support for administration tools that include System Center Configuration Manager, SMS 2003, and Windows Server Update Services.
Network Health Audit Specialists
Network Health Evaluation Engineer
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner and safer Active Directory implementation. Both options also provide the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime.
Exchange 2013 Server Onsite Technical Support
Exchange 2013 Collaboration Support
Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a revamped structure. These improvements affect vital facets of IT like manageability, high availability (HA), security, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and train your IT staff to manage your Exchange 2013 solution. Progent can also provide affordable remote support and management for Exchange 2013.
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