Allen At Home Workforce Integration Advisor
Help Desk Call Center Solutions Consulting Services
Enlarging your remote workforce may have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Allen organization to pick the right tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from on demand expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Allen, Texas businesses to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide changeover to a from-home business model, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations to outsource or augment their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their current tickets, add details, and append screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Call Desk organization by splitting delivery of Help Desk support services seamlessly between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver world-class technical support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Allen, Texas business, phone
An index of content::
Contract Programming Macola
MAS 90 Development Company
In addition to offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, migration support, and one-on-one or group webinar training tailored to meet your particular requirements. Progent's consultants also can help you integrate and maintain a protected, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.
24 Hour Ubiquiti UniFi Controller Specialists
Ubiquiti WiFi access point IT Consultant
Progent's Wireless Consulting Services provide a convenient, affordable option for companies of any size to integrate, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
ASA Firepower Consultants
Consulting Services Cisco Firesight Management
Progent's Cisco-premier CCIE network experts can help your company to manage your existing PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services
ProSight Behavior-based Antivirus Consultancy
ProSight Ransomware Protection Specialist
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks.
After Hours Technical Consultant SQL Server Management Studio
SQL Server 2016 Data Warehousing Network Consultant
Microsoft SQL Server 2016 offers major enhancements in performance, scale, data security, high-availability, BOYD integration, plus integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to help businesses of all sizes to implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.
vSphere Data Protection, Professionals
Linux Backup Consultants
Progent offers affordable online support from engineers skilled in a broad range of utilities and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent can provide help for leading data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist your company to design, upgrade, or maintain data backup solutions for a range of architectures including on-premises, remote, cloud, or a mix.
Online Support Services Office 365 and Android
Online Support Services Hybrid Office 365 integration
Progent can assist you to understand the many subscription options offered with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid ecosystems that transparently integrate local and cloud-based products and services.
Professional At Home Workers Collaboration Software
Work at Home Collaboration Support and Help
Progent can assist small and medium-size businesses to set up collaborative software to make it easy for their at-home workforce to engage in productive teamwork with colleagues and clients.
Data Protection Manager 2016 Disaster Recovery Consulting Services
Data Protection Manager 2016 and Azure Online Technical Support
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore capabilities for Microsoft networks. SCDPM 2016 delivers application-aware backup for key platforms like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery system powered by SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from an outdated solution, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide occasional expertise to help you through challenging issues or provide end-to-end project management or co-management support to make sure you complete your SCDPM 2016 deployment on time and within your budget.
Top Exchange 2019 Cloud Voicemail Remote Support Services
Specialists Microsoft Exchange 2019
Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; designing HA architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients.
Solution Providers Progent's Management Team
Progent's Management Server Integrators
Progent's management team consists of industry professionals with decades of experience delivering computer consulting services, technical support, and strategic IT planning to businesses ranging from small offices to global enterprises. Great support calls for great people, and Progent has put together a management team able to provide businesses with the top service value available anywhere.
Consulting Firms Microsoft Office
Microsoft IT Support
Progent imposes no initialization fee and requires no retainer for services delivered during regular working hours. Progent's small granularity eliminates big bills for fast fixes so you will not be forced to permit less critical problems to fester. .
Exchange Server 2016 Migration Onsite Technical Support
Microsoft Exchange Server 2016 Migration Network Engineer
Progent can help your business in all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Oracle Database Resource Manage Professional
Development Group Oracle PL/SQL
Progent can provide affordable online access to a certified Oracle database administration expert or an Oracle application programmer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, create, update, or fix Oracle applications based on SQL and PL/SQL. Progent also provides support for Streams replication tools and Oracle Database Resource Manage.
Emergency Specialist Microsoft Virtual Machines
24/7 Microsoft Server Virtualization Configuration
Microsoft Virtual Server, hosted on the Windows Server 2003 operating system and based on software originally developed by Connectix, provides the power needed to carry out hardware reduction, software migration, and server isolation tasks via virtualization techniques in an enterprise-class computing environment with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at businesses who want to enhance operational efficiency in application development and testing, migration from outdated line-of-business software, and server consolidation. Progent's certified Virtual Server consultants can help your IT staff to evaluate and integrate MS Virtual Server 2005.
Amazon Web Services enterprise hybrid cloud solutions Engineer
Microsoft and Cisco Amazon Web Services integration Design Firms
Progent offers cost-effective online consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create all-cloud or hybrid cloud environments that efficiently incorporate Amazon AWS services. Progent offers as-needed expertise to help you to overcome technical roadblocks or Progent can provide project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and on budget.
Windows and Linux Network Consultants
Linux, Windows Professionals
If your company computer system combines Linux platforms with MS Windows, Progent can show you how to incorporate your computers into a unified network that permits all your operating systems to run side by side for easy management, seamless information exchange, high dependability, superior throughput, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration assistance services include IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical support and repair, in-person technical support, and Contact Center support.
Exchange Server 2003 Outsourcing
Microsoft Exchange 2003 Online Consulting
Progent's Microsoft Certified engineers can provide world-class support for corporate-wide implementations of Microsoft Exchange 2007. Progent's consultants can help you plan multi-location Exchange Server installations or upgrades and can provide local personnel to help enterprises with deployments of Exchange Server in the or any region covered by Progent's consultants.
Solaris with Windows Consulting Services
Consult Windows and UNIX
Progent's UNIX family support experts offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that run with Microsoft-based networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you a convenient single source to show you how to build and manage a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
9800 Series wireless controller IT Consultants
2500 Wireless Controller Technical Consultant
Catalyst family of Wi-Fi controllers simplify the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with fast failover, and strengthening security by identifying cyber threats and analyzing traffic content based on user type and locale. Progent can assist your business to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Remote Consulting Services Meraki MR20 Access Point
Meraki MR84 Access Point Computer Engineer
Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support to assist organizations of all sizes to plan, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products including switches, ASR routers and firewalls to build a seamless network infrastructure that provides identical connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi users regardless of their location or computing device.
Shared Computer Support Help Desk Remote Consulting
IT Consultant Supplemental Help Desk
Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
24 Hour Remote Support Services Exchange 2003
Exchange 2003 Server Upgrade Professionals
Progent's expert consultants can show you how to design and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site migrations, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Windows Server 2012 R2 Configuration Manager Professionals
Windows Server 2012R2 Active Directory Specialist
Progent's Microsoft-certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your company, create test environments and migration strategies, tune your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT management staff, create a corporate-wide security strategy, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
Data warehouse Developer Firm
Web Reporting
If you want to revamp your corporate web site, build internal websites for applications such as HR or employee education, design a high-impact web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can supply talented and experienced web developers. Progent's consultants can also help you design and maintain a secure, fault-tolerant server and communications infrastructure, including remote and wireless access, to run your web tools.
At Home Employees Endpoint Management Integration
Work at Home Endpoint Management Specialists
Progent can assist small and mid-size businesses to install unified endpoint management and monitoring tools for maintaining endpoint devices used by offsite workers.
VMware GSX Server Specialist
24-Hour Online Support Services VMware
Progent offers the support of a certified VMware VCDX consultant to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid deployments. Progent can provide advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility.
Cisco Planning Integration Specialist
24/7 Cisco Architecture Software Consulting Services
Progent can assist you to deploy Cisco's infrastructure technology to create a robust foundation for your onsite, private cloud, or hybrid data center and streamline operations in key areas such as resource consolidation, security and compliance, manageability, availability, and recoverability.
Microsoft Desktop Technical Services
Desktop Software Consulting Services
Progent can deliver a variety of economical online and onsite support services to assist your business to configure, administer, and debug desktops and mobile devices powered by Windows, Apple macOS/OS X, iOS, Android, or Linux.
Cisco Content Engine Network Module for Content Delivery Information Technology Consulting
Network Load Balanced Support Outsourcing
Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.
Select Topic: