Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Allen company to pick the right technologies and follow best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services ranging from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent can help Allen, Texas companies to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's nationwide team of online technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or update their active trouble tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service enables your business to supplement your existing Call Center organization by sharing responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your teleworkers, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Allen, Texas company, call 1-800-993-9400 or refer to Contact Progent.