Expanding your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Allen organization to pick the appropriate tools and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent offers services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Allen, Texas businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
A rapid, company-wide switchover to a teleworker business model, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of remote technical support experts combined with world-class ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or edit their current trouble tickets, enter information, and append screen captures and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Support Desk organization by splitting responsibilities for Call Desk support services transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a collective support solution based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can help your company to deliver world-class IT support to your from-home workers, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Allen, Texas company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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