Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Allen company to pick the right tools and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Allen, Texas businesses to succeed with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or edit the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Support Desk staff by sharing responsibilities for Call Center services transparently between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Allen, Texas company, call 1-800-993-9400 or go to Contact Progent.