Allen Telecommuters Connectivity Consultants
Help Desk Augmentation and Outsourcing Consulting Services
Expanding your telecommuter workforce can have a significant impact on network architecture, security, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Allen organization to pick the right technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from as-needed expertise for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Allen, Texas organizations to with any aspect of creating a high-performing remote work ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.
Help Desk Services for Teleworkers
An emergency, company-wide changeover to a teleworker workforce, which might be the result of a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their active trouble tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows your company to augment your existing Help Desk team by splitting delivery of Call Desk support transparently between your regular support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class desktop support to your at-home workforce, go to Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Allen, Texas organization, call
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CRISC Risk and Information Systems Control Consultants
CRISC Certified Risk and Information Systems Control Specialists
Progent offers the services of a CRISC-certified risk management expert to help you to plan and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.
Largest Dynamics GP Development Specialist
Microsoft Experts Consultant Services Dynamics GP SmartList Builder
Dynamics GP software offers analytics and reporting features that allow you to monitor all business processes, sales and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can help you design reports that let you analyze your business more thoroughly, converting raw data into useful management information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer specialized line-of-business application development and web commerce applications that work seamlessly with Microsoft Dynamics GP/Great Plains.
24/7 Extended Helpdesk Support and Setup
Virtual Service Desk Online Support Services
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are provided at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Support Services PIX Firewall Upgrade
Computer Engineer PIX Firewall
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still offers technical assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can in addition help you assess if you should adopt next generation firewall technology available from Cisco. Progent's Cisco technology specialists can help your company plan and carry out an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.
24-7 IT Management Online Photoshop Training
Online Office PowerPoint Training Professional
Progent provides customized remote training for an array of desktop apps and environments such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10. Online instruction offers the advantages of conventional physical classroom seminars, including instant interaction between students and teachers, but eliminates the costs of transportation and the hassle of attempting to synchronize the schedules of multiple students. Available to individuals or classes of any size, Progent's virtual instruction allows the teacher to conduct the class from a remote facility and the clients can be dispersed throughout an office or all over the the U.S. Live online training supports proven learning tools such as virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be short and targeted to specialized topics or extended in duration and wider in coverage.
Microsoft Experts Windows Server 2019 upgrade Professionals
Windows Server 2019 IT Consulting
Progent's certified Windows Server 2019 experts can help your company to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Juniper Junos os Testing
Juniper Junos CLI Technical Support Services
Progent's Juniper-authorized network consultants can help your company to plan and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and upgrade smoothly from outdated devices to current versions. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to help you to streamline the management and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage environments that incorporate a mix of Juniper's software platforms.
IT Consulting Citrix XenApp Datacenter
Virtual Windows Application Delivery Specialists
Progent's Citrix-certified experts can help your business to plan, install, manage, and troubleshoot a virtualized application delivery solution built on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's datacenter management and support experts can assist you to administer and maintain a remote datacenter that offers high uptime, advanced security, and rapid recovery.
MSP360 Managed Backup Technical Consultant
MSP360 Exchange Mailbox Backup IT Consultant
Progent's data protection experts can help you to create, deploy and debug a backup/restore solution built around MSP360 software. MSP360 enables file/folder or image backup/recovery for VMs and physical computers, works with all leading public clouds, and permits businesses to create a backup ecosystem with a minimum Recovery Time Objective (RTO) and a defined RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to prevent data loss resulting from human mistakes, computer errors, ill-intentioned insiders, and external attacks such as ransomware.
Top Ranked Wi-Fi Security Consulting Services
Top Rated Office Wireless Support Outsourcing
Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of all sizes to deploy, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Specialists Comcast Business Class Cable Internet
Internet Connection Engineers
Progent can provide the affordable services of online Internet connectivity consultants to help your company to evaluate or enhance your ISP services so your Internet connectivity solution aligns with your business needs. Services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and plan analysis and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and deploying additional ones, implementing firewalls, and upgrading dependable BGP architectures.
Check Point NGTP Security Services Network Security Auditing
Immediate Check Point 15000 Firewalls Consultant
Progent's Check Point Software consultants can help you select and deploy Check Point Software Firewall software and appliances based on Check Point Software's technology to offer an affordable and effective security solution for your corporate network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a single stop for on-going technical support, administration, training, and design expertise.
Cisco PIX Firewall Network Engineer
24-Hour Cisco PIX Firewall Migration Configuration
Cisco's PIX Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should adopt more current firewall technology available from Cisco. Progent's Cisco technology experts can help you design and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.
Technical Consultant Meraki Outdoor Wi-Fi AP
Meraki MR42 Access Point Specialist
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco appliances for streamlined management.
Consultant Hornetsecurity Altaro 365 Total OneDrive Backup
Hornetsecurity Altaro 365 Total OneDrive Backup Network Consulting
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
Exchange 2016 Migration Support
24/7 Outsourcing Exchange 2016 Migration Planning
Progent can assist your business in any and all facets of your migration to Exchange 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft Azure cloud migration Programming
Consulting Services Microsoft Azure hybrid cloud solutions
Progent's consultants can assist you to plan and carry out a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both onsite and Azure assets.
Consultant Services MySQL development
MySQL development Specialist
Progent's expert programmers, relational database architects, and program management consultants can help enterprise clients to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist clients plug expertise gaps by providing relational database architects and programmers experienced in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to incorporate SharePoint with additional applications such as SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also offers expertise with multiple web development tools and can help clients to build, expand, repair, or migrate web applications to utilize the latest advances in web technology.
Technical Support Dynamics 365 Business Central
Top Ranked Dynamics 365 NAV Applications Consulting
Progent offers remote and on-premises deployment, migration, application development, BI reporting for Dynamics 365 Business Central (formerly Dynamivs NAV).
Ryuk ransomware hot line Consultant Services
Urgent Ryuk ransomware hot line Specialists
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
Windows Server 2016 Cloud Witness Consult
Windows Server 2016 VM Load Balancing Technical Support
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a disaster recovery solution built around Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.
Support and Integration Altaro VM Backup Troubleshooting
Specialist Altaro VM Backup Encryption
Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to help you to plan, install, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup technology.
Setup and Support Fedora Linux
Consulting Ubuntu Linux
If you are producing Linux-based applications in an environment that has Windows-based processors, PCs, and office applications, Progent offers full-service IT outsourcing that frees you to focus on your area of strategic know-how without the continual distraction of managing your company information system. By using automated network monitoring and by delivering online and on-site support when your business needs it, Progent represents an economical solution for managing an IT network that features high availability, security, and performance. Progent's Linux developer support offerings include comprehensive network support outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring, and Contact Center services.
Private Cloud Integration Engineer
Private Cloud Hosting Consultant Services
Progent's Private Cloud Hosting service provides complete hosting of a small organization's servers in a solution that gives the highest degree of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management options are based on proven virtualization techniques that enable small and midsize companies with mixed- platform environments to economize significantly on the expense of capital investments, system support, and network management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.
Microsoft Expert Windows Server 2012R2 Server Manager Support Services
Windows Server 2012R2 Cloud Professional
Progent's certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support team, develop an enterprise-wide security strategy, streamline IT administration, help with application development, and build and test a DR/BC plan.
Fault Tolerant Network Connection On-site Support
Fault-tolerant Interoffice Connections Engineer
Progent's non-stop interoffice connectivity and fault tolerant system connection engineers can help small businesses create zero-downtime Interoffice connectivity via redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks based on fault tolerant EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice networking.
Support Services Automatic Network Topology Mapping
Automatic Network Topology Diagrams Configuration
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks.
SharePoint Online Troubleshooting
Microsoft Office SharePoint Server 2003 Remote Consulting
Progent's Microsoft-certified consultants can provide small and medium sized businesses IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or customers to connect to, manage, share and interact with relevant data, documents, and software and to communicate with other people. It enables faster and more intelligent decisions, more effective access across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services connect workers, customers, workgroups and projects with the knowledge they've developed in a way that makes data easy to find, retrieve and apply.
Top Altaro VM Backup and VMware ESXi Consulting
Altaro VM Backup Boot from Backup Technical Consultant
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to help you to design, deploy, manage and debug a modern backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup software.
Remote Technical Support Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey
24/7 Catalyst Wi-Fi 6/6E AP Configuration Technical Support Services
Progent's Cisco-certified wireless technology experts can assist organizations to deploy, administer, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
24-7 Amazon EC2 integration Expert Development
After Hours Cisco and Microsoft Certified Amazon S3 backup Reporting
Progent offers cost-effective remote support to help companies to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid cloud networking models that efficiently incorporate Amazon AWS resources. Progent offers as-needed expertise to assist you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing to help you move to the Amazon AWS cloud on time and on budget.
.NET Web Application Design
Largest Microsoft Certified Partner .NET Visual Basic Reports
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or update .NET apps rapidly and affordably.
Work at Home Integration Consultancy Services Group
24-Hour Penetration Testing Consultant
Progent imposes no service activation fee and asks no retainer for support services delivered during normal business hours. Progent's small granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
ISA 2004 Enterprise Edition Server IT Services
Onsite Technical Support Microsoft Proxy Server
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your small business in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
Symantec VelociRaptor Security Consulting
Symantec Security Security Contractors
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and VelociRaptor family or show you how to migrate to more recent firewall/VPN solutions. Progent can also help you design and execute a comprehensive security plan that can incorporate firewall and VPN devices and utilities, outsourced security and virus protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop source for on-going technical support, administration, training, and security consulting.
WannaCry ransomware recovery Engineer
Largest Nephilim ransomware recovery Consulting
Progent's ransomware experts can help you to assess your ransomware defenses, monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Cisco RADIUS Security Online Troubleshooting
VPN Remote Troubleshooting
Cisco's network security and remote access products for small companies offer a complete range of manageable security products to help protect your wired and wireless information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to help your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that fit most closely with your business goals.
CCNP Expert Certified Online Consulting CUE
Unified Mobility Technology Consulting Services
Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the center of Cisco's communications and collaboration solution. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified consultants offer effective and budget-friendly online and on-premises support to help businesses of any size to create and maintain Unified CM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver optimum productivity. Progent's consultants can help with any facet of Unified Communications Manager setup and debugging in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for survivability, performance tuning, and integration with Exchange and Skype for Business.
Nevada IT Specialist
Arizona System Consulting Services
Progent's Technical Response Center (TRC) provides affordable nationwide extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts offer extended hours telephone help and remote direct network access to troubleshoot and repair technical problems rapidly and economically.
Professional XenApp Application Delivery
Immediate XenApp Virtual Windows Applications Integration Services
Progent's Citrix experts can help your business to plan, implement, administer, and troubleshoot a virtualized Windows application delivery and management system built on XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can help your organization to administer and maintain a remote datacenter that offers high uptime, enhanced security, and rapid recovery.
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