Enlarging your remote workforce can have a major impact on network architecture, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Allen organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed guidance for helping you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Allen, Texas organizations to with any aspect of creating a high-performing remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists along with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or edit the status of their current trouble tickets, enter details, and append screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Support Desk staff by sharing delivery of Call Center support transparently between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model utilizing the leading PSA platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Allen, Texas organization, call 1-800-993-9400 or visit Contact Progent.