Enlarging your telecommuter workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Allen organization to select the right technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for getting you over occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Allen, Texas businesses to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a telecommuter business model, which might be the result of a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current tickets, enter details, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to augment your current Call Desk team by splitting delivery of Call Desk support services transparently between your regular IT support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your at-home employees, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Allen, Texas company, call 1-800-993-9400 or go to Contact Progent.