Expanding your at-home workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Allen company to select the right technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Allen, Texas organizations to succeed with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide changeover to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote technical support experts along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, add information, and upload screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your existing Help Desk staff by splitting delivery of Support Desk support services transparently between your in-house support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your company to provide world-class desktop support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Allen, Texas business, call 1-800-993-9400 or visit Contact Progent.