Expanding your remote workforce may have a major effect on network architecture, security, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Allen organization to pick the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from on demand guidance for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Allen, Texas companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, enter details, and append screen captures or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your business to augment your existing Help Desk team by splitting delivery of Support Desk services seamlessly between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution based on the leading professional services automation platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Allen, Texas organization, call 1-800-993-9400 or visit Contact Progent.