Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Allen company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can help Allen, Texas businesses to with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide changeover to a from-home business model, which could be activated by a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support experts along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise their current tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your current Call Desk team by sharing responsibilities for Support Desk support transparently between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Allen, Texas business, phone 1-800-993-9400 or go to Contact Progent.