Enlarging your remote workforce may have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Allen organization to pick the right tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from on demand expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Allen, Texas businesses to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A sudden, company-wide changeover to a from-home business model, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations to outsource or augment their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their current tickets, add details, and append screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Call Desk organization by splitting delivery of Help Desk support services seamlessly between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver world-class technical support to your telecommuters, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Allen, Texas business, phone 1-800-993-9400 or refer to Contact Progent.