Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Allen company to pick the right tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent can provide services ranging from on demand guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Allen, Texas companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide changeover to a telecommuter business model, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists combined with world-class ticketing and follow-up software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise their active tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Call Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the number one PSA platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Allen, Texas business, call 1-800-993-9400 or refer to Contact Progent.