Expanding your at-home workforce may have a major impact on IT architecture, security, and company culture. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Allen company to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from on demand guidance for helping you over occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Allen, Texas businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, organization-wide transition to a teleworker workforce, which could be driven by an epidemic or as an element of a business continuity plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, add information, and append screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to expand your existing Support Desk organization by splitting responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Allen, Texas company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • SQL Server 2017 on Linux On-site Technical Support Consulting Services SQL Server 2017 and Hyper-V
  • SQL Server Replication Specialist SQL Server Consulting
  • Security Consulting SQL Server 2000 Windows 2003 Computer Network Companies

  • Amazon Marketplace Web Service development training Programming Companies
    Amazon Marketplace Web Service integration Design Firm

    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.

  • Service Reports Network Consultant Service Database IT Services

  • Exchange Server 2016 Upgrade Network Consultant
    Microsoft Exchange Server 2016 Migration Planning Help and Support

    Progent can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining storage requirements for your virtual machines, databases and log files; configuring HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Setup and Support Exchange Server 2000 Exchange 2007 Technical Consultant
  • Setup and Support Microsoft Windows 7 Upgrade Microsoft Windows 7 IT Consulting

  • Windows 2000 Server Engineer
    Emergency Windows 2000 Troubleshooting

    Progent's certified Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2000 Servers and can simplify system administration, provide technical support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in setting up pilot installations to reduce the obstacles associated with moving to Windows Server 2003 by identifying possible hardware and software compatibility problems.

  • Setup and Support Slackware Linux, Solaris, UNIX Gentoo Linux, Solaris, UNIX Setup and Support
  • SharePoint 2019 Communication Sites Network Consulting Online Support SharePoint 2019 Modern Search
  • SharePoint Web Parts IT Services SharePoint InfoPath Forms Services Troubleshooting
  • Small Business Computer Network Providers Small Business Technical Consultant
  • Small Business IT Consulting Small Business Computer Support Companies

  • Immediate Contract Programmer Power BI Sharing
    Contract Programming Power BI and SSRS

    Progent's Power BI consultants can assist you to plan, deploy, manage, update or troubleshoot your Power BI business analytics solution. Progent can also help you to prepare your target data for Power BI visualizations. Progent can assist you implement and manage a local, cloud, or hybrid architecture to run Power BI.

  • Small Business Network Design and Consulting CISM Security Security Small Office Computer Service

  • Consulting Services LifeSize Telepresence
    Immersive Telepresence Consultant

    Progent offers access to a veteran consultant with years of experience installing, managing, and upgrading telepresence systems from leading suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal IT support group, your Internet Service Provider, and your telepresence technology vendor to assist your company increase the strategic value of your telepresence solution.

  • Lehigh County Pennsylvania Allen Remote Workers Call Desk Outsourcing Consulting
  • Small Company Professionals Small Business IT Consultants

  • ProSight password management Consulting
    ProSight password management Professionals

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it.

  • Small Government Consultants Local Government Consultant
  • Small Medium Business IT Consulting Group Top Rated Small Medium Business Small Office Computer Consulting Services

  • Remote Monitoring and Reporting Technology Consulting Services
    Emergency Microsoft Operations Manager Professional

    Remote 24x7 monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management technology has progressed so far that businesses of any size can get a degree of network stability that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical service packages created to help you to detect and fix a most IT network issues before they get big enough to impact your business.

  • Small Office Network Setup and Support Small Business Network Consultant
  • Small Office Support services Small Business Help
  • Solaris Online Support Consultant 24-7 Linux Online Specialist
  • South Australia MCSE Engineer Contractor Jobs Microsoft Engineer Position
  • Work at Home Employees Allen Consulting and Support Services - Help Desk Outsourcing Guidance Allentown Bethlehem Easton
  • Specialists Solaris Sun Solaris Consultants

  • Specialist Remote Workforce Data Protection
    Remote Workers Data Protection Configuration

    Progent can help small and medium-size organization to plan, configure, test and maintain data protection solutions to support offsite workers.

  • System Center 2012 Configuration Manager Engineer Microsoft Certified SCCM 2012 Application Deployment IT Services

  • CISSP Certified Cybersecurity Analyst Consultant Services
    Engineers CISSP-ISSAP Security

    Progent's CISSP-premier cybersecurity consultants can help organizations of all sizes with any aspect of IT security. Progent can implement cost-effective cybersecurity solutions that protect a small office from advanced malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid networks that support onsite, remote, and mobile clients sharing IT resources distributed across multiple physical sites and public and private clouds.

  • System Center 2016 and Windows 10 Integration Online Troubleshooting System Center 2016 and Skype for Business Integration Integration Support
  • System Center Operations Manager Information Technology Consulting System Center MOM Consulting Services
  • Technical Support Services BlackBerry BES Server BlackBerry Enterprise Server Support
  • Telecommuters Allen Consultants - VoIP Technology Consulting Services Lehigh County Pennsylvania 24-7 Remote Workforce Guidance near Allen - IP Voice Systems Expertise Allentown
  • Telecommuters Allen Consulting Services - Cloud Technology Assistance Lehigh County Pennsylvania Work from Home Employees Allen Expertise - Cloud Integration Solutions Expertise Allentown Bethlehem Easton
  • Telecommuting Outsourcing Services Remote PC and Smartphone On-Call Services

  • Award Winning Internet Security and Acceleration Server 2006 Computer Engineer
    Microsoft ISA Server 2006 Configuration

    Microsoft ISA 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for protecting the Internet-facing networks of any sized business against a wide variety of attacks. Progent's Microsoft ISA Server 2006 support professionals can show you how to plan, rationalize, test, implement, customize and support the Standard or Enterprise edition of ISA Server 2006 on your network.

  • Teleworkers Allen Assistance - Video Conferencing Solutions Consulting Services Allentown Bethlehem Easton 24-7 Allen Offsite Workforce Conferencing Technology Guidance Lehigh County Pennsylvania
  • Top CISSP Certified Security Architect Specialists Network Security Auditor CISSP Certified
  • Top Microsoft SharePoint Server 2013 Remote Support Services Microsoft SharePoint Server 2013 Network Consultant
  • Top Support Services Microsoft Operations Manager IT Services System Center Operations Manager
  • At Home Workers Expertise - Allen - Help Desk Call Center Solutions Consulting Experts Allentown, PA
  • Urgent Development Companies Custom Software Engineers Application Programming
  • Urgent Jobs Home Based Network Consultants Work from Cisco Engineers Career Opportunities
  • Urgent Online Help Sun Solaris UNIX Engineers
  • VMware vSphere Hypervisor Consultant Services VMware ESXi Hypervisor Technology Professional
  • Virtual Machine Hosting Consultant ProSight Private Cloud Hosting Services Consultant
  • Watchguard Technical Support Virus Protection Technical Support Services
  • Website Contract Programmer Web Development Companies
  • White Paper IT Co-sourcing IT Outsourcing Example White Paper

  • Windows Server 2012R2 Hyper-V Virtual Switch Support and Setup
    On-site Support Windows Server 2012 R2 Live Migration

    Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT management, staff, create an enterprise-wide security plan, streamline network administration, help with creating applications, and generate and validate a DR/BC plan.

  • Windows 2003 Server IT Consultant On-site Technical Support Microsoft Windows 2008
  • Windows 2008 Cluster Online Support Services Fault Tolerant Mutli-location Network Specialists
  • Windows 8.1 Upgrade Technology Professional Information Technology Integrators Windows 8.1 Remote Desktop
  • Windows Server 2003 Technology Professional Open Now Windows 2003 Technical Support

  • After Hours Exchange Server 2010 Upgrade Consultant Services
    Exchange 2007 to Exchange 2010 Upgrade Consult

    Progent's Microsoft-certified engineers can deliver affordable remote and on-premises help to implement your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your new email system, train your IT team and users to get them ramped up quickly on Microsoft Exchange Server 2010, and offer ongoing administrative consulting and technical support. Progent can also help you migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

  • Windows Server 2008 R2 Remote Troubleshooting Microsoft Windows 2008 R2 Technical Consultant
  • Windows Server 2012R2 Data Deduplication Troubleshooting Biggest Microsoft Windows Server 2012R2 Onsite Technical Support

  • Network Engineer Work at Home Security
    Work from Home Cybersecurity Outsourcing

    Progent can assist small and mid-size organizations to set up network security protection systems and deliver mitigation services required for at-home workers.

  • Windows Server 2016 Online Help Windows 2019 Server Security Consulting
  • Windows and macOS coexistence Remote Support Services Windows and macOS IT Consulting
  • Work at Home Employees Allen Consultants - Help Desk Augmentation Assistance Allentown, Lehigh County 24/7 Telecommuters Consultants near me in Allen - Help Desk Outsourcing Consulting Services Lehigh County Pennsylvania
  • Work at Home Employees Allen Consulting Experts - Management Tools Consulting Services Allentown, PA Teleworkers Allen Consulting Services - Management Systems Consultants Lehigh County Pennsylvania

  • Consultants Infor SyteLine CloudSuite Implementation
    Infor SyteLine CloudSuite Accounts Payable Consultants

    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline critical processes in order to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP specialist with more than 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that spans from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.


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