Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Allen
ProgentProgent's consulting services for network service firms in Allen Texas allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless extension of your regular IT support team. This can put you on the fast track to add to your client base, close gaps in your service catalog, create happy clients, and improve your bottom line.

Progent's team of network infrastructure engineers, PC support technicians, IT administrators, and cybersecurity professionals have acted as seamless adjuncts to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.

Progent is an IT consulting firm with two decades of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service firms features transparent resale to your customers of world-class services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their custom branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter incident reports through your branded web portal, a toll-free phone number, or by directing a request to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service firms allows you to become a sole source for practically all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without having to say no to opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service group, under your direction, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent uses an enterprise-class reporting system to ensure that all services performed are fully documented. This makes it easy for support group to transfer service responsibilities to in-house consultants when you have sufficient people and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and affordably take on additional jobs beyond your main areas of excellence and open new geographies without exposure to the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT service provider by delivering more solutions to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Fast Escalation: With a large roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Efficient remote service saves money and produces quick solutions.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Allen, Texas Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Allen, Texas companies a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Allen, Texas
For more information about Progent's reseller support for IT service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.