Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Allen
ProgentProgent's consulting services for IT service firms in Allen Texas allows your company to offer your clients Progent's consulting and Help Desk support using your company's brand as a transparent extension of your in-house IT support group. This can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's nationwide roster of network experts, PC support specialists, network administrators, and data security professionals have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your branding.

Progent is an IT support company with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent bills your firm directly and works under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is offered throughout the country at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter incident reports using your custom branded Internet portal, a toll-free number, or by sending a request to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all IT expertise your clients may require. You can build your team and strategic in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support group, responding to your management, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services performed are fully described. This enables support group to shift service assignments to internal personnel once you have sufficient staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and safely accept more opportunities outside your main areas of expertise and serve additional territories without exposure to the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered remote network support from Call Center support to advanced consulting. Effective online service saves money and produces quick results.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Allen, Texas Businesses
Progent's nationwide team of certified consultants can deliver Allen, Texas businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:

Learn More About Progent's Reseller Program for IT Service Providers in Allen, Texas
For additional information about Progent's reseller support for IT service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.