Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Allen
ProgentProgentís consulting support for IT service firms in Allen Texas enables you to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent extension of your regular network support team. This can put you on the fast track to add to your revenue, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent extensions to the IT groups of some of the worldís biggest IT support firms. Progentís breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting company with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but also challenging to configure and maintain. Smaller IT service firms do not have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms a practical way to retain their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metros is available across the country at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit incident reports through your custom branded web portal, an 800 phone number, or by sending an email to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service team, under your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service documentation platform to ensure that all services delivered are thoroughly documented. This enables you to shift account assignments to in-house personnel once you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept additional opportunities beyond your main areas of excellence and serve new geographies without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by delivering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
  • Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided online network support from Call Center services to advanced consulting. Efficient remote support saves money while delivering quick results.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Allen, Texas Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Allen, Texas companies a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Allen, Texas
To learn more information about Progent's consulting support for network service firms in Allen, Texas, call 1-800-993-9400 or see Contact Progent.