Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Allen
ProgentProgent's consulting services for IT service firms in Allen Texas allows your company to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless supplement to your regular network support team. These services can put you on the fast track to add to your client base, expand your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as seamless supplements to the IT staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service organizations features transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Small or niche IT service organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations a practical way to keep their company branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the range of technical issues your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is offered throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your customers submit requests via your branded web portal, an 800 phone number, or by sending a message to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single source for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills at your own pace without having to decline opportunities due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support group, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced documentation system to make sure all services performed are thoroughly described. This allows you to transfer account responsibilities to internal personnel once you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept more opportunities outside your main fields of expertise and open additional territories without exposure to the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier support in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a sizable roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast results.
  • Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Allen, Texas Companies
Progent's nationwide roster of certified consultants offers Allen, Texas organizations a wide range of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Allen, Texas
To learn more information about Progent's consulting support for network service organizations in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.