Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Allen
ProgentProgentís consulting services for network service organizations in Allen Texas enables your company to offer your clients Progent's consulting and Help Desk support under your own branding as a seamless extension of your in-house network services group. These services can help you grow your revenue, expand your service portfolio, satisfy your clients, and increase your bottom line.

Progent's roster of network infrastructure engineers, PC support technicians, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the support groups of some of the country's biggest IT support firms. Progentís breadth and depth of expertise allows you to broaden the capabilities of your IT service business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT support firm with 20 years of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent bills your firm exclusively and works under your instructions to deliver your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but difficult to configure and maintain. Smaller IT support organizations rarely have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to retain their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable your IT service firm to expand your support volume, the diversity of technical issues your business can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You have full control of your clients and invoicing.
  • Your customers enter requests through your branded Internet portal, an 800 number, or by directing a message to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more details on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows your support team to act as a single source for virtually all technical expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without having to say no to new business due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, under your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent uses an advanced service reporting platform to make sure all IT services performed are fully documented. This allows your IT support organization to transfer account assignments to in-house consultants once you have sufficient people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely accept additional jobs outside your main areas of excellence and open additional territories without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service firm by delivering more solutions to more clients under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: With a sizable team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective online service cuts costs and produces quick results.
  • Advanced Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Allen, Texas Businesses
Progent's seasoned roster of certified consultants can provide Allen, Texas organizations a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Support for Network Service Organizations in Allen, Texas
To learn additional details about Progent's reseller support for network service organizations in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.