Allen Consulting Expertise for IT Support Companies
Seamless Short-Term Support Team Assistance
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Allen
Progent's consulting services for network service organizations in Allen Texas allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless extension of your regular network services team. These services can ease the way for you to grow your client base, flesh out your service catalog, satisfy your clients, and increase your profits.
Progent's team of network infrastructure experts, PC support technicians, IT administrators, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your branding.
Progent is an IT support firm with 20 years of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms seldom have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the range of technologies your business can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
- Normal service hours are from 5am to 7pm PST, five days per week.
- Extended support is offered at additional cost.
- Optional onsite support in larger metro areas is available throughout the US at extra cost.
- You retain full control of your clients and billing.
- Your customers enter service requests through your own branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without being forced to decline new business due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, under your management, and invoices you instead of your client.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly documented. This enables you to transfer service responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
- Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your core areas of excellence and open additional territories without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your positioning as a full-spectrum network support provider by offering more services to more customers using your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
- Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Effective remote service saves money while delivering fast results.
- Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Allen, Texas Businesses
Progent's veteran team of certified consultants and technical experts can deliver Allen, Texas businesses a wide range of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Azure, Amazon AWS, Google Cloud
- Remote Network Support
- Work from Home Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Management
- Apple iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Support for IT Service Providers in Allen, Texas To learn additional details about Progent's consulting support for IT service organizations in Allen, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
MSP360 GSuite Backup Onsite Technical Support
MSP360 GSuite Backup Technical Support
Progent can assist you to design, implement and troubleshoot a backup solution based on MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical computers, works with all popular public clouds, and permits you to build a data protection ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, system errors, malicious insiders, and external attacks like ransomware.
Network Security Audit Security Penetration Testing
Cybersecurity Pen Testing Security Services
Stealth intrusion checking is a key part of any overall network security plan. Progent's security experts can run thorough intrusion checks without the knowledge of your organization's internal IT staff. Unannounced penetration checking uncovers whether existing security defense tools such as intrusion incident warnings and event history monitoring are correctly configured and actively observed. Progent can implement ongoing autonomous penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, skipped patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks common to modern strains of ransomware.
Fault-tolerant Clustered Servers Consultant Services
SQL Server Cluster Remote Support Services
Progent offers Windows 2003 Cluster Server expertise to help your company utilize fault-tolerant clustered servers that can deliver 100% operation. Windows cluster servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you plan zero-downtime clustered server solutions based on Microsoft Windows Server Cluster 2003, Progent's Certified Windows consultants ensure that your high availability clustered servers are configured to maximize the business advantage of your information network.
SQL Server 2016 Capacity Planning On-site Technical Support
24-Hour SQL Server 2016 and Power BI Remote Support
SQL Server 2016 offers significant improvements in performance, capacity, security, availability, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud operations and services. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to help businesses of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Remote Workers Network Infrastructure Computer Consultants
Work from Home Network Infrastructure Online Consulting
Progent can assist small and medium-size businesses to plan, configure and troubleshoot the infrastructure required for telecommuters.
Wi-Fi VoIP phone integration Remote Technical Support
Cisco wireless VoIP phone and Aironet APs Consultants
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for professionals who are on the move within office, hospitality, retail or other venues where IT management requires user endpoints that offer more administrative control, security and ruggedness than is possible with the BYOD style of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually requires that IT teams configure and fine tune many key pieces of your Wi-Fi infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified consultants offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Exchange Server 2000 Specialists
Technology Consulting Exchange Server 2000
Progent is among the most qualified IT support firms for designing email systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies receive the full advantages of Exchange Server 2000 under typical scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Remote Network Monitoring Specialists
Emergency ProSight Remote IT Management Engineer
Progent's ProSight family of managed services are geared to offer businesses who have minimal in-house network administration and support teams with affordable help from world-class management platforms and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include flat-rate IT maintenance costs, automation of routine management tasks, ongoing absorption of the latest information technology, graceful migration from legacy technology to modern solutions, close alignment of information technology with strategic goals, access to seasoned IT experts, and freeing up management to concentrate on business rather than fast-evolving computer technology.
UNIX Online IT Consulting Company
Technology Professional Solaris Remote
Progent offers national remote help and troubleshooting services for businesses that operate Sun Solaris environments or whose IT systems include a combination of Solaris and Microsoft Windows technology. Remote technical support offers maximum return for your information technology budget by extending user productivity and shortening the time billed for network repair services. Advanced remote support utilities and skilled technicians and consultants allow Progent to solve most IT issues without squandering time and expense by going to your site. In the vast majority of situations your network problems can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP certified security specialists to assist you with the most difficult system issues.
WatchGuard SSL VPN Security Firms
Technical Support WatchGuard VPN
Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.
Configuration Manager 2007 Information Technology Consulting
SCCM 2007 Application Deployment Support Services
Progent's Microsoft-certified consultants can help you to support System Center 2007 Configuration Manager to streamline operations, improve security and compliance, and boost productivity by making sure that operating systems and applications are always current, tracking product licenses, and monitoring usage profiles so you can make informed buying decisions. When you are set to update your SCCM 2007 configuration management ecosystem, Progent can assist you to plan and implement an efficient migration to System Center 2012 Configuration Manager.
Citrix XenDesktop desktop virtualization Services
Information Technology Consulting Citrix VM desktops
For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist your company to design a XenDesktop solution that improves the strategic value of your information network; configure XenDesktop software with your servers, user devices, and peripherals; migrate your existing desktop virtualization software to current versions of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Microsoft Office System Network Providers
Largest Microsoft Office System Manager
Progent applies no startup fee and requires no monthly commitment for support services provided during regular business hours. Progent's one-minute granularity avoids big bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
Critical Security Bulletins Cybersecurity Consultancies
Immediate Security Company Cybersecurity Bulletins
This page includes current information on cybersecurity threats, patches, and best practices. Call or email Progent if your organization needs help securing your system against the latest IT security threats.
Microsoft CRM Specialist
CRM Technology Consulting Services
Microsoft CRM helps mid-market companies build positive customer interactions. Integrated Sales and Customer Service components allow in-house staff to share information to help improve selling success and deliver consistent, effective customer service. Progent can configure the most sensible server and communications infrastructure, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MS CRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer support databases.
Microsoft Windows Networking Firms
Repairing Microsoft Office XP
Progent applies no service activation fee and asks no monthly commitment for services delivered during normal working hours. Progent's small granularity does away with big invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed. .
scom 2016 VMware integration Technology Consulting
scom 2016 network monitoring IT Consultant
System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum uptime for critical applications by offering centralized, cross-platform tracking of IT infrastructure installed throughout local datacenters and cloud environments. Progent's consulting team can provide advanced remote and onsite expertise to assist organizations of any size to design, integrate, optimize, update and repair Operations Manager 2016 solutions. Progent can assist you to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Meraki 802.11ax Access Point Consultant Services
Meraki Network Consultant
Progent's Cisco Meraki wireless access point experts offer online and on-premises support to assist businesses of any size to design, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and support Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers the same connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or device.
Technology Consulting SCCM 2012 Software Inventory
SCCM 2012 Windows Server Deployment Remote Troubleshooting
Progent's Microsoft-certified consultants can assist your business to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving business requirements. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by providing advanced consulting support for related Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Microsoft SUS Specialists
Consult Microsoft SUS
Microsoft WSUS enables IT managers to install and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT staff can fully and effortlessly manage the installation of updates that are released via Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.
Immediate Patch management Consulting
Software patch management services Consultants
Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices scanners, network appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.
Top System Center 2007 Consulting Services
SCOM 2012 Remote Troubleshooting
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size expert online or onsite consulting services for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to remediate serious problems uncovered by Microsoft SCOM 2012.
Great Plains Migration Support
Award Winning MCSE Expert Certified Great Plains Migration Network Consultant
Microsoft Dynamics GP/Great Plains can help you expand and manage your company more efficiently by offering easy access to strategic data and a fast ROI. Microsoft Dynamics GP/Great Plains offers major productivity benefits such as its ability to extend the reach of your organization, manage your accounting, computerize financial processes, standardize procedures across your company, improve inventory control, enhance order accuracy, grow sales and shorten turnaround time, and increase free cash flow. Progent can show you how to configure and maintain a reliable, safe server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains support professionals to help you reap the full benefits of your Microsoft Dynamics GP software.
IT Services Cisco VPN
Cisco RADIUS Security Technical Support
Cisco's security and offsite connection technology for small organizations represent a complete range of manageable security products to help protect your local and remote network infrastructure. Cisco's VPN line features switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and CCNP qualifications who can assist your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that align most closely with your business objectives.
24x7 CRISC Certified Risk and Information Systems Control Engineers
CRISC Certified Risk and Information Systems Control Architect Consultant Services
Progent can provide the services of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management solution following best practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.
Cisco and Microsoft Microsoft Azure firewall configuration Design Firm
Azure and iPhone integration Engineer
Progent can help small businesses to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and limitations of various cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to manage iPhones and iPads and Android smartphones and tablets.
Windows 11 Management On-site Technical Support
Windows 11 Migration Security Consulting Services
Progent's Windows 11 consultants offer a variety of services for Windows 11 including cloud integration, mobile management and synchronization, telecommuter access, data and identity security, streamlined deployment, and Help Desk services.
Citrix XenApp Application Delivery Consultants
Citrix XenApp Application Delivery Services
Progent's Citrix-certified experts can assist you to design, deploy, manage, and support a virtualized application delivery solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can help you enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can help you to administer and support a remote datacenter that offers high availability, enhanced security, and fast recovery.
SUS Professional
Consultancy Windows Server Update Services
Microsoft Windows Server Update Services enables information technology managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the installation of updates that are published via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft SUS deployment, configuring client's workstations, establishing the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
