Allen Expertise for Network Support Companies
Seamless Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Allen
Progent's consulting services for IT service firms in Allen Texas enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your regular IT services team. These services can ease the way for you to add to your revenue, fill out your service offerings, create happy customers, and increase your profits.
Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security professionals have acted as seamless expansions to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you promote and protect your branding.
Progent is an IT support company with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your direction to provide your clients support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective service desk. But modern ticketing systems are not only expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT support providers do not have the required resources. Progent's Help Desk and ticketing program gives IT support organizations a practical way to keep their own branding while providing their clients responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
- Normal service hours are 5am to 7pm PST, five days per week.
- Extended support is offered at extra cost.
- Optional on-premises service in larger metros is available throughout the US at additional cost.
- You keep complete control of your customers and billing.
- Your clients submit service requests using your custom branded web portal, a toll-free phone number, or by sending a request to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for practically all technical expertise your customers may need. You can grow your staff and core IT skills at your own pace without having to say no to new business due to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal support group, under your direction, and bills you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Documentation: Progent uses an enterprise-class service documentation system to make sure all IT services performed are thoroughly documented. This allows you to transfer service responsibilities to internal consultants once you have sufficient staff and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on more opportunities beyond your core areas of excellence and serve new territories without assuming the risks associated with increasing your head count too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service firm by delivering more services to more customers using your own brand.
- Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
- Rapid Escalation: Thanks to a sizable team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Effective online service cuts costs and produces fast results.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Allen, Texas Businesses
Progent's seasoned roster of certified consultants offers Allen, Texas businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and MS Entra ID Integration
- Office/Microsoft 365 Integration
- Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Online Network Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Management
- Rapid, Affordable .NET Application Development.
- Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Program for Network Service Organizations in Allen, Texas For more details about Progent's consulting program for IT service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
ProSight Email Content Filtering Consultant Services
24 Hour Technology Professional ProSight Email Virus Filtering
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter.
Microsoft ISA Server Configuration
MCSE Expert Certified ISA 2004 Technical Support
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing corporate security designs for IT networks with many locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your information security requirements without restricting your productivity.
Small Business IT Consulting Companies DNA Center Management
Computer Support Companies Cisco Meraki Dashboard Cloud Management
Progent's Cisco-Premier network consultants can help you to run Cisco's network management tools along with a selection of specialized third-party applications to build a comprehensive network management strategy in order to keep your network operating reliably, fully utilize expensive resources, guard your data, recover rapidly from device failure or malicious attacks, and allow you to expand or repurpose valuable resources intelligently and affordably as your business grows.
Wireless Online Support Services
IT Consulting Microsoft Activesync
Progent's consultants offer experience in a variety of disciplines related to mobile networking including system architecture, Activesync, wireless protection, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's certified professionals can save your organization time and money by using their wireless expertise to help you choose and integrate wireless networking solutions that make sense for your company. Progent can also optimize your IT architecture so that wireless PDAs perform better.
Computer Consultants Windows Server 2012R2 Live Migration
Microsoft Certified Specialist Windows Server 2012 R2 Cloud
Progent's certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management, staff, create a corporate-wide security plan, streamline network administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Solaris Small Business IT Outsourcing Group
Linux Specialist
Progent's UNIX platform support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient one-stop source to show you how to build and maintain a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Slackware.
24-7 Microsoft 365 Design Consultant
Excel Slicers Consulting Firm
Progent's Microsoft Office and Microsoft 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a seamless solution that offers quick return on investment and promotes better business outcomes. Progent can help your company to integrate Office or Microsoft 365 apps with each other and with other core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent can also assist you to resolve compatibility problems between different releases of Microsoft Office desktop and can provide customized online training to individual users or groups.
Ryuk ransomware protection and recovery Engineer
Integration Support ProSight Endpoint Ransomware Monitoring Services
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology by SentinelOne to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.
Firewall Configure Juniper Junos CLI
Juniper Junos Network and Security Manager Cybersecurity Companies
Progent's Juniper-authorized network consultants can help you to design and deploy Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate smoothly from discontinued devices to current releases. Progent's Junos OS consultants can also offer support for Juniper's premier network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain networks that incorporate a combination of Juniper's OS platforms.
Visual Basic Reports
Microsoft Certified ASP Contract Programmer
Progent's team of expert programmers, relational database architects, and project management consultants can help large businesses to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by offering database architects and programmers experienced in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to integrate SharePoint with other applications such as SQL Server and Office Excel to build data-intensive intranets and web portals. Progent also can provide expertise with multiple web development technologies and can help clients to build, enhance, repair, or port web-based applications to utilize the latest advances in web technology.
Cisco Management Network Setup
Emergency Migrations Cisco Access Point
Progent's CCIE-certified network infrastructure experts have extensive experience assisting ISPs to design, deploy, administer, optimize, and debug high-availability, extensible connectivity environments appropriate for shared public networks.
Google Cloud firewall integration Consultant Services
Google Cloud IAM Consultant Services
Progent offers cost-effective online and on-premises consulting to assist companies to migrate any portion of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Windows Server 2016 Information Assurance Integration Support
Online Help Windows Server 2016 Failover Clusters
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting services to help businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.
24-7 Microsoft 365 Exchange Online Integration Online Troubleshooting
Microsoft 365 Teams Integration Professionals
Progent can assist you to understand the wealth of subscription plans available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid networks that transparently integrate on-premises and cloud-based resources.
Consultant High Availability
Online Troubleshooting SCVMM 2012 and Hyper-V
Progent can assist organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help your company to migrate from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can show you how you to optimize and repair your existing SCVMM environment to make sure you realize maximum business value.
Microsoft Desktop Computer Companies
Microsoft Desktop On-Call Services
Progent offers a wide range of affordable support services to assist you to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or online technical support for single computers or laptops or work with your business to design and implement a large-scale rollout of new or updated operating system platforms and business applications. Progent can also provide engineers and technical workers to assist you to prepare for and implement a site relocation or consolidation designed to produce minimal interruption to your productivity.
iPhone remote access Consultants
Urgent iPhone ActiveSync Support Outsourcing
Progent offers affordable online consulting to assist your business to design, deploy, and fix any aspect of your iOS and Windows integration solution and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or support a resilient, protected and efficient network infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to help manage and use your iOS devices in a safe, collaborative environment that maximizes the strategic value of your IT system.
SQL Server 2019 On-site Support
After Hours SQL Server 2016 Online Technical Support
Progent's Microsoft certified consultants can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of enterprise-class business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information network. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Exchange Server 2003 Remote Troubleshooting
Exchange 2003 Server Migration Consultants
Progent's certified consultants offer computer support and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's migration, configuration, management, and troubleshooting services for Exchange Server include planning, deployment, project management, onsite and off-site technical support, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.
Remote Support Services Microsoft 365 hybrid solutions for Exchange
Hybrid Microsoft 365 Exchange integration Online Help
Microsoft supports seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have some mailboxes located at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on time and on budget.
Network Consulting ProSight Reporting SentinelOne Remote Network Monitoring
ProSight Reporting Infrastructure Monitoring Professional
ProSight Reporting is a growing line of in-depth reporting plug-ins created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Washington Network Consulting Firm
Vermont Information Technology Outsourcing Group
Progent's Technical Response Center provides nationwide remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone support and remote direct computer connection to troubleshoot and resolve technical problems rapidly and affordably. The breadth of IT experience available from Progent's team of nationwide support engineers allows Progent to escalate even the toughest problems to competent experts as required.
Professionals Virtual Machine Hosting
Private Cloud Integration Consultant Services
Progent's ProSight Virtual Hosting offers advanced virtual server technology, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing solution that enhances network availability and security, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its operating system platforms and critical business application servers hosted in a secure and reliable data center on a high-performance, non-stop virtual machine set up and supported by Progent's computer support professionals.
Biggest SCDPM 2012 and Hyper-V Integration Support
SCDPM 2012 Planning IT Services
Progent's Microsoft-certified consultants offer online or onsite support to assist organizations of all sizes to design, implement, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed support for resolving especially challenging issues, or comprehensive project management support. Progent's consultants can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Microsoft Teams with SharePoint Online Specialist
Microsoft Teams and Cisco UC Consulting
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Microsoft Business Portal for Dynamics GP Consult
Expert Microsoft Certified Dynamics GP Development Consultant
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to create custom mission-critical applications and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that allow you to analyze your business more effectively, transforming raw information into valuable insights into your business.
Consultancy NotPetya ransomware protection and recovery
Egregor ransomware protection and recovery Consulting
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology by SentinelOne to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks.
Technology Consulting Services Catalyst Wi-Fi 6 AP Site Survey
CCIE Certified Catalyst Wireless AP Consultant
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 Access Point consultants offer affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
