Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Allen
ProgentProgent's consulting services for IT service organizations in Allen Texas allows your company to offer your customers Progent's consulting and Help Desk support with your company's own branding as a transparent augmentation of your in-house network support team. These services can put you on the fast track to add to your client base, flesh out your service catalog, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have worked as seamless extensions to the IT staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is an IT support firm with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an effective Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT service firms seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support workload, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metros is available throughout the country at extra cost.
  • You have full control of your clients and invoicing.
  • Your clients enter requests using your branded Internet portal, an 800 phone number, or by sending a request to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows you to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core IT skills steadily without having to turn down new business due to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an advanced documentation platform to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on additional opportunities outside your main areas of expertise and open new territories without assuming the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent offers world-class support in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Efficient remote service saves money while delivering quick results.
  • Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Allen, Texas Companies
Progent's veteran team of certified consultants and technical experts can provide Allen, Texas organizations a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Learn More About Progent's Consulting Support for IT Service Providers in Allen, Texas
To learn additional details about Progent's reseller support for IT service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.