Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Allen
ProgentProgent's consulting services for network service organizations in Allen Texas allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless extension of your regular network services team. These services can ease the way for you to grow your client base, flesh out your service catalog, satisfy your clients, and increase your profits.

Progent's team of network infrastructure experts, PC support technicians, IT administrators, and cybersecurity professionals have acted as transparent expansions to the IT groups of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is an IT support firm with 20 years of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms seldom have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the range of technologies your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is available throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your customers enter service requests through your own branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without being forced to decline new business due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, under your management, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly documented. This enables you to transfer service responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your core areas of excellence and open additional territories without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network support provider by offering more services to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Effective remote service saves money while delivering fast results.
  • Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Allen, Texas Businesses
Progent's veteran team of certified consultants and technical experts can deliver Allen, Texas businesses a wide range of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Support for IT Service Providers in Allen, Texas
To learn additional details about Progent's consulting support for IT service organizations in Allen, Texas, call 1-800-993-9400 or visit Contact Progent.