Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Allen
Progent's consulting support for network service firms in Allen Texas enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house IT services team. This can put you on the fast track to grow your revenue, fill out your service portfolio, satisfy your customers, and increase your bottom line.
Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless supplements to the support staffs of some of the world's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent's transparency lets you promote and protect your branding.
Progent is an IT support firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers features seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT service firms seldom have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technologies your business can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows you to become a sole source for practically all technical expertise your customers may require. You can grow your team and core in-house competencies at your own pace without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Allen, Texas Companies
Progent's nationwide roster of certified engineers offers Allen, Texas companies a broad range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
Learn More Details About Progent's Consulting Program for Network Service Firms in Allen, Texas For additional information about Progent's reseller support for IT service organizations in Allen, Texas, call 1-800-993-9400 or visit Contact Progent.