Allen Consulting Support for Network Support Providers
Temporary IT Support Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Allen
Progent's consulting services for IT service firms in Allen Texas allows your company to offer your clients Progent's consulting and Help Desk support using your company's brand as a transparent extension of your in-house IT support group. This can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your bottom line.
Progent's nationwide roster of network experts, PC support specialists, network administrators, and data security professionals have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent bills your firm directly and works under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at additional cost.
- Optional onsite support in larger metro areas is offered throughout the country at extra cost.
- You have full control of your clients and billing.
- Your customers enter incident reports using your custom branded Internet portal, a toll-free number, or by sending a request to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all IT expertise your clients may require. You can build your team and strategic in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house support group, responding to your management, and bills you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services performed are fully described. This enables support group to shift service assignments to internal personnel once you have sufficient staff and relevant technical skills.
- Safely Grow Your IT Support Business: You can easily and safely accept more opportunities outside your main areas of expertise and serve additional territories without exposure to the risks associated with increasing your head count too quickly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more customers under your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
- Fast Problem Escalation: With a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Keep Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Support Experts: For two decades, Progent has delivered remote network support from Call Center support to advanced consulting. Effective online service saves money and produces quick results.
- Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Allen, Texas Businesses
Progent's nationwide team of certified consultants can deliver Allen, Texas businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and Microsoft Entra ID Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud
- Remote Network Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Support
- Google Android Phone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Program for IT Service Providers in Allen, Texas For additional information about Progent's reseller support for IT service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Remote Proxim Wireless Case Studies
School Wireless Case Study
Progent delivered a wireless networking solution that enabled a school to improve productivity and eliminate the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote sites up to 2.5 miles apart and can reach even longer ranges. This wireless alternative offered better performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided protection against outside interference.
Windows Server 2012 R2 Clustering Network Consultants
Support and Help Windows Server 2012 R2 Virtual Fibre Channel
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support team, develop an enterprise-wide security strategy, streamline IT administration, help with application development, and build and test a disaster recovery/business continuity plan.
Help and Support MFA and Single Sign-on (SSO)
MFA and Single Sign-on Computer Engineer
Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Windows Server 2016 Multi-domain clusters Configuration
Windows Server 2016 PowerShell Outsourcing
Progent's Windows Server 2016 disaster recovery consultants can help your organization to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable creation of a stretch cluster quorum witness.
24-7 IP address management Consulting Services
domain expiration management Engineer
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it.
client credential management Consulting Services
domain expiration management Consulting Services
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it.
On Demand IT Staff Augmentation Consulting Services
Temporary IT Staff Augmentation IT Services
Progent's short-term staff augmentation services enable businesses to meet sudden increases in demand for network support personnel without incurring the costs and delays that come with vetting and recruiting reliable technical workers and without adding to your full-time workforce.
PIX Firewall Migration Configuration
24 Hour Cisco PIX Firewall Upgrade Support and Setup
Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not support these devices. Progent still provides consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you assess if you should move up to more current firewall products available from Cisco. Progent's Cisco technology specialists can help your company plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following leading practices.
Meraki Air Marshal Computer Consultants
Meraki AP Management IT Consultant
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco devices for unified management.
Engineer NetApp MetroCluster Disk Pools
NetApp MetroCluster Switchover Specialist
Progent can provide enterprise customers the help of a certified NetApp consultant to deliver online or onsite support for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN storage deployments efficiently based on best practices.
Private Cloud Hosting for Virtual Data Centers Consultants
Small Business Private Clouds Engineer
Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size organization's servers in a solution that gives the highest degree of availability and expandability and is also simple to move to any data center. Progent's Private Cloud Hosting options are based on mature virtualization techniques that allow small and midsize businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system support, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Support and Integration Microsoft Exchange
Exchange 2007 Edge Server Network Consultant
Progent's expert consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the background to finish your project quickly and economically. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging implementations based on Exchange 2007 Server.
Virtual Help Desk Costs Network Consultants
Emergency Shared Help Desk Ticketing Economics Onsite Technical Support
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to save money and increase productivity.
Consulting ransomware hot line
Open Now ransomware business recovery Consult
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to contain the progress of an active ransomware attack. Call 800-462-8800
Amazon S3 integration Development Firms
24-Hour Contract Programming Amazon S3 integration
Progent can provide cost-effective online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security.
Specialist Cisco Firepower 9300 Series Firewalls
Firepower Firewalls Support Outsourcing
The new ASA 5500-X Family of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network experts can help your company to manage your current PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Small and Midsize Office Outsource IT
Small and Midsize Office IT Specialist
For over 20 years, Progent has delivered affordable IT planning, configuration, debugging, cybersecurity, and development for networks of all sizes.
Best Practices Technical Consulting
Urgent Microsoft Solutions Framework Project Methodology Security Consulting
Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems efficiently.
System Center MOM Services
Comprehensive Event Management Support and Integration
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver responsive online or on-premises troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Linux, Windows Consultants
Consultancy Linux, Windows
If your company computer system mixes Linux technology technology with Microsoft Windows, Progent can help you to integrate your computers into a unified network that permits all your operating systems to run side by side for simple management, transparent information exchange, high availability, enhanced performance, and tight protection. Progent's UNIX/Linux and MS Windows integration assistance services include IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network support and troubleshooting, on-site technical support, and Help Desk support.
Windows Server 2019 Clusters Sets Computer Consulting
Windows Server 2019 Kubernetes Containers Support and Integration
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
Technical Support Services Remote NinjaOne Server Management
Network Consultant ProSight NinjaOne Remote Desktop Management
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art 24x7 remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets.
2500 Wireless Controller Support and Integration
Immediate 3504 wireless controller Network Consulting
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless LANs by unifying the provisioning and control of Wi-Fi access points, optimizing wireless throughput by reducing the impact of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening data security by identifying cyber threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller technology.
SSL management Consultancy
ProSight network asset documentation management Consultants
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of the time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it.
Visual Basic for Applications Contract Development
Dynamics Programming Companies
For custom program creation, Progent can supply software design consultants to produce line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics products including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to create custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a wide array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Windows Server 2012R2 Data Deduplication Online Consulting
Support Windows Server 2012 R2 Storage Spaces
Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security strategy, streamline IT management, help with application development, and build and validate a DR/BC plan.
Development Group Amazon Marketplace Web Service development training
Amazon MWS programming Development Company
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their market, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and speed up your return on investment.
Barracuda Networks Email protection Consultants
Barracuda Networks F-Series Firewalls Cybersecurity Firms
Barracuda's affordable CloudGen Firewall appliances offer web filtering, safe remote access, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust protection with centrally managed and monitored services throughout your whole enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform (GCP). Progent has the expertise to serve as your go-to source for network help, administration, training, and cybersecurity expertise.
MetroCluster Switch Integration Specialists
NetApp MetroCluster Disk Pools Engineer
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with continual replication to deliver fast, zero RPO disaster recovery (DR) between sites that are up to 185 miles apart from each other. Progent's team of veteran IT consultants can assist your business to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your MetroCluster DR system to prove compliance with industry standards and government requirements.
