Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Allen
Progent's consulting services for IT service firms in Allen Texas allows your company to offer your clients Progent's consulting and Help Desk support using your company's brand as a transparent extension of your in-house IT support group. This can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your bottom line.
Progent's nationwide roster of network experts, PC support specialists, network administrators, and data security professionals have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent bills your firm directly and works under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all IT expertise your clients may require. You can build your team and strategic in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Allen, Texas Businesses
Progent's nationwide team of certified consultants can deliver Allen, Texas businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:
Learn More About Progent's Reseller Program for IT Service Providers in Allen, Texas For additional information about Progent's reseller support for IT service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.