Allen Specialists for IT Service Organizations
Temporary Support Team Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Allen
Progent's consulting services for network service organizations in Allen Texas enables your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless extension of your in-house IT support team. This can put you on the fast track to add to your client base, expand your service offerings, satisfy your clients, and improve your profits.
Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent adjuncts to the IT staffs of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is a network support company with two decades of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the heart of an effective service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to set up and manage. Small or niche IT support providers seldom have the necessary resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to keep their custom branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support organizations include:
- Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal service hours are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite service in major metros is offered throughout the US at additional cost.
- You have complete control of your clients and billing.
- Your clients submit incident reports via your branded Internet portal, a toll-free number, or by sending an email to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies steadily without being forced to decline new business owing to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, under your coordination, and invoices you rather than your client.
- Granular Billing: Progent bills on a per-minute basis to minimize expenses.
- Extensive Service Reporting: Progent uses an enterprise-class documentation system to ensure that all services performed are thoroughly documented. This enables support group to shift account responsibilities to in-house consultants once you have enough staff and relevant technical skills.
- Safely Expand Your Service Business: You can easily and safely accept additional opportunities beyond your core fields of excellence and serve additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT service firm by offering more services to more customers using your own brand.
- Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a reliable resource for growing your IT service operations.
- Fast Problem Escalation: Thanks to a large team of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
- Remote Technical Support Experts: For two decades, Progent has delivered online network support from Call Center support to advanced consulting. Effective online service cuts costs and produces quick results.
- Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Allen, Texas Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Allen, Texas businesses a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Work from Home Support Services
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Integration
- Cybersecurity Consultants
- Pentesting with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtualization Management
- Rapid, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Support for IT Service Organizations in Allen, Texas For more details about Progent's reseller program for network service firms in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Ubiquiti UniFi switch Professional
Consulting Services Ubiquiti's U6 Lite WiFi access points
Progent offers fast access to the expertise of seasoned wireless consultants who can assist you to determine the advantages of Ubiquiti UniFi Wi-Fi access points for your business and assist you to plan, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi wireless access points for your required signal coverage and throughput.
SCCM 2012 Windows 2010 Provisioning Support Outsourcing
Engineer SCCM 2012
Progent can help your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from an older device management solution or help you to modify your current SCCM 2012 ecosystem to support your evolving business requirements. Also, Progent can help you to build an infrastructure that extracts the most value from SCCM by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and IIS.
Microsoft Access application development Consultancy
Oracle PL/SQL Coder
Progent's expert software programmers, database designers, and project management consultants can help large businesses to carry out development programs for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can assist customers plug expertise gaps by providing relational database architects and software programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to integrate SharePoint with additional data sources such as SQL Server and Office Excel to create data-driven intranets and web portals. Progent also can provide experience with multiple web development technologies and can assist clients to create, expand, troubleshoot, or migrate web-based applications to utilize the most current web technology.
Hornetsecurity Altaro M365 OneDrive Backup Troubleshooting
Hornetsecurity Altaro 365 Total SharePoint Backup Technical Support
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.
Help and Support ProSight Reporting Remote Infrastructure Management
ProSight Reporting Infrastructure Monitoring Remote Troubleshooting
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Security Auditing Security Threat Bulletins
Critical Security Alerts Security Organization
This page contains the latest information on security threats, fixes, and best practices. Contact Progent if you need assistance protecting your network against the latest cybersecurity threats.
SQL Server 2017 Express Remote Support Services
Expert Microsoft Certified SQL Server 2017 Analysis Services Remote Technical Support
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to plan and implement a cost-effective migration from your existing SQL Server environment to SQL Server 2017.
24/7/365 Microsoft Azure hybrid cloud integration Technology Professional
Multiple cloud integration Services
Progent can provide advanced online consulting support to help companies connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Delphi Developer
Custom Excel Integration
For custom application creation, Progent can provide software design consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to create custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide experts in a broad range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
MCSE Expert Certified Expert Development SQL
SQL Server 2008 Migration Consulting
Progent's Microsoft-certified SQL Server application developers and DBAs offer remote expertise to assist businesses of all sizes to build, manage, and maintain applications powered by Microsoft's SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide help with any element of application development in solutions that range from small office databases to N-tier VLDB applications and data warehousing.
NetApp MetroCluster Switchover Consultant Services
Consultancy NetApp MetroCluster Switchover
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between datacenters located up to 185 miles (300km) away from one another. Progent's team of seasoned network consultants can help you to plan, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional needs and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker, setting up a configuration replication network, and testing your DR solution to prove compliance with industry standards and government mandates.
SQL Server Installation support
SQL Server 2008 Migration Consultants
Progent's Microsoft-certified SQL Server application developers and database administrators offer remote consulting to assist organizations of any size to create, administer, and maintain applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server experts can provide support for any facet of application development in environments that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Work at Home Helpdesk Services Support and Integration
At Home Employees Helpdesk Services Support and Integration
Progent offers small and mid-size companies overflow or fully outsourced Help Desk call center support for at-home employees.
On-site Technical Support At Home Workers Cloud Integration
Setup and Support At Home Employees Cloud Integration
Progent can assist small and mid-size organizations to set up their at-home employees with transparent integration with cloud services.
Open Now Specialists ProSight ESP Ransomware Defense
Consultant ProSight ESP Behavior-based Antivirus
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware.
System Center Operations Manager Consultant
24x7x365 Remote Monitoring and Reporting Consulting
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and fixing Microsoft SCOM environments and offer companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite troubleshooting to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
Load Aggregation Testing Engineer
PXE evaluation Lab Engineer
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, creating efficient system upgrade procedures, evaluating and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent clients without adequate in-house resources to configure proper test environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical network projects on schedule.
ProSight Duo MFA Online Technical Support
Duo MFA and Single Sign-on (SSO) Online Troubleshooting
Progent's Duo service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Antivirus Design and Installation
Support Services Antispam
E-Mail Guard is a complete solution for blocking spam and virus attacks. E-Mail Guard addresses the security and management of corporate email by offering continually updated spam and virus filtering, policy administration, content testing, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and reporting utilities as well as outgoing email filtering to let you troubleshoot your email environment and specify and enforce company security policy.
Technical Consultant Exchange 2003 Upgrade
Exchange 2003 Online Support
Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration strategy that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent offers the background to finish your move rapidly and economically. Progent's Exchange Server 2003 support, repair, and design services include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Microsoft Expert County Government Exchange Services
School District Cisco Consultant Services
Progent has extensive experience providing a broad range of remote network support and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering expert remote IT consulting and has delivered IT support to clients in every state. Remote support eliminates travel expenses and solves issues more quickly than onsite support.
Catalyst Switch EVN Remote Consulting
Top Catalyst Switch Upgrade Support and Integration
Progent's Cisco-certified CCIE consultants can assist organization to set up, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and migrate efficiently from legacy appliances to modern models.
Technology Professional Printer firmware patch management
Consultancy Software patch management services
Progent's support services for software/firmware update management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices scanners, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things devices like alarms and health monitors.
ransomware rebuild Services
LockBit ransomware recovery Consultancy
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, help with negotiating a settlement with a hacker, and restore a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
24-Hour Professional Proxim
Wireless Link Network Consultants
Progent's wireless consultants can help small organizations plan, select, pilot, deploy and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of protection that equals or exceeds wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to identify and install the wireless link solutions that fit best with your business needs.
Top ransomware rebuild Professionals
Immediate ransomware removal and restore Specialist
Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
SQL Server 2017 Disaster Recovery Specialists
SQL Server 2017 R Services Support Services
Progent's certified SQL Server 2017 experts can assist your organization to design and carry out an efficient migration from your current SQL Server deployment to SQL Server 2017.
Lync Server 2013 high availability Consultant
Consultants Lync Server 2013 Reverse Proxy Server
Progent's Microsoft-certified consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your environment and can help you to plan and carry out a deployment of Lync Server 2010 that consolidates the administration of Instant Messaging and Presence and improves the productivity of your office staff, at-home workers, and smartphone users. Progent's consultant's can also assist your company to perform an efficient upgrade to Lync Server 2010 from Office Communications Server or from Live Communications Server, integrate Lync Server with Exchange Server, SharePoint, and SQL Server, show you how you can use Lync Server to improve the team-computing functions of MS Office applications, and offer webinar training and ongoing support for Microsoft Lync Server and other Microsoft products.
Catalyst 4900 Switch Consulting Services
Catalyst 9000 Switch Online Technical Support
Progent's Cisco-certified CCIE consultants can help organization to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and migrate smoothly from outdated appliances to modern models.
Cisco Access Point Specialist
Consulting Services Company Cisco Access Point
Progent can assist you to utilize Cisco's infrastructure technology to create a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as resource consolidation, security and compliance, versatility, availability, and disaster recovery.
Patch management services Specialist
Endpoint patch management Consulting Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices scanners, infrastructure appliances such as switches and wireless APs, and Internet-of-Things devices like sensors and robotics.
Emergency System Center 2012 Configuration Manager Computer Consulting
Microsoft Certified SCCM 2012 Asset Inventory Remote Troubleshooting
Progent's Microsoft-certified consultants can assist your organization to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
SCOM Infrastructure Monitoring Remote Troubleshooting
Microsoft SCOM Migration Integration Services
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, enhancing and troubleshooting SCOM solutions and offer organizations of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to assist you to remediate critical issues detected by System Center 2012 Operations Manager.
Support Outsourcing Microsoft Forefront TMG 2010
Threat Management Gateway 2010 Network Consultants
Microsoft Forefront TMG 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that delivers a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, permits customized reports generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.
Lync Server 2013 Front End Server Services
Lync Server 2013 Web Apps Server Consult
Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network telephony. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or Microsoft 365 and streamlines administration through integration with Windows AD. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support services to assist you to manage and troubleshoot your current Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.
NodeZero Cybersecurity Pen Testing Forensics Services
NodeZero Cybersecurity Pen Testing Technical Support Services
Progent's certified security experts can run NodeZero-based penetration tests to make sure your security monitoring and protection tools and policies are correctly set up and effective.
SCDPM 2012 and Exchange DAGs Online Consulting
24/7 SCDPM 2012 and Azure Backup IT Consulting
Progent's Microsoft-certified consultants can provide remote or in-person support to help businesses of all sizes to plan, implement, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent offers as-needed support for resolving especially stubborn issues, or comprehensive project management services. Progent can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Services Infor SyteLine CloudSuite Materials Management
Infor SyteLine CloudSuite Amazon AWS Integration Specialists
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing, distribution and service companies to manage supply chains and improve the efficiency of key processes in order to bring products to market quickly and meet customer schedules dependably. Progent can provide the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that spans from as-needed advice to comprehensive solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services.
24 Hour Shared Computer Support Help Desk Computer Consulting
Supplemental Service Desk Troubleshooting
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Hornetsecurity Altaro VM Backup and vCenter Professionals
Altaro VM Backup Testing Consultant Services
Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises consulting services to help you to plan, install, optimize and troubleshoot a modern backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup.
Teams Configuration
Microsoft Teams and iPhone Consulting
Progent can assist your business to design an upgrade to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Operations Manager Remote Support Services
Operations Manager Integration Support
Mid-sized businesses can get all the benefits of System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced IT support packages, mid-size organizations can select a simple co-sourcing package built around Operations Manager 2007 with network monitoring, proactive alerts, comprehensive reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical applications who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer medium-size business networks enterprise-class reliability, security and performance.
Exchange 2003 to Exchange 2010 Upgrade Consultancy
Microsoft Expert Exchange Server 2010 Migration Consultants
Progent's Microsoft-certified consulting engineers can help your organization to determine the value of Exchange 2010 for your business and can assist your IT staff to design and implement a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer fast return on investment by increasing your workers' efficiency, lowering the expense of equipment and support, simplifying management, and consolidating your key communications technologies.
Android and Barracuda integration Remote Technical Support
Top Android DNS Outsourcing
Progent's seasoned group of IT consultants and application specialists have years of background delivering remote and on-premises support for businesses of all sizes who need to incorporate Android phones and tablets into their IT networks so that mobile clients can be productive from anywhere. Progent has the breadth of know-how to solve network issues that span numerous manufacturers and that entail a mix of older and current information technology. Progent provides cost-effective online technical support to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to handle particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major IT projects on time and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and use Android phones efficiently.
IT Consultants Configuration Manager 2012
SCCM 2012 Intune Integration Technology Consulting
Progent can help your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your changing business needs. In addition, Progent can assist you to create an infrastructure that fully supports SCCM by delivering expertise with related Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
NodeZero PEN Testing Network Intrusion Penetration Testing
Microsoft and Cisco Certified NodeZero Certified Threat Assessment Auditing
Progent's certified security consultants can run NodeZero-based threat assessments to make sure your security defense systems and policies are correctly set up and effective.
