Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Allen
ProgentProgentís consulting support for IT service organizations in Allen Texas allows your company to provide your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular IT services group. This can put you on the fast track to add to your revenue, expand your service portfolio, create happy clients, and improve your bottom line.

Progentís nationwide roster of network engineers, PC support specialists, network administrators, and data security professionals have worked as seamless adjuncts to the support groups of some of the country's largest IT support businesses. Progentís breadth and depth of expertise allows you to widen the scope of your IT support business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is a network consulting company with two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your customers of world-class services. Progent bills your firm exclusively and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but difficult to configure and manage. Smaller IT service providers do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support firms an economical way to retain their company branding while delivering their clients responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your support volume, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metros is available across the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients enter service requests using your branded web portal, an 800 phone number, or by directing a request to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows you to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house support team, under your direction, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all services delivered are thoroughly documented. This enables support group to shift service responsibilities to in-house consultants once you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept more opportunities beyond your main fields of excellence and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Online Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to advanced consulting. Effective remote service cuts costs and produces quick results.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Allen, Texas Organizations
Progent's seasoned team of certified engineers can deliver Allen, Texas organizations a broad range of online consulting and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More About Progent's Consulting Support for IT Service Providers in Allen, Texas
To learn more details about Progent's consulting program for network service organizations in Allen, Texas, call 1-800-993-9400 or refer to Contact Progent.