Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Allen
ProgentProgent's consulting support for network service firms in Allen Texas enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house IT services team. This can put you on the fast track to grow your revenue, fill out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless supplements to the support staffs of some of the world's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent's transparency lets you promote and protect your branding.

Progent is an IT support firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers features seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT service firms seldom have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technologies your business can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
  • Normal service hours are from 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite support in major metro areas is offered throughout the US at extra cost.
  • You have complete control of your customers and billing.
  • Your customers enter service requests via your branded web portal, an 800 phone number, or by directing a request to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows you to become a sole source for practically all technical expertise your customers may require. You can grow your team and core in-house competencies at your own pace without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, under your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent uses an enterprise-class documentation system to ensure that all IT services performed are thoroughly documented. This makes it easy for your IT support organization to shift account assignments to internal consultants when you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on more jobs outside your main areas of expertise and serve new geographies without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a reliable resource for expanding your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient remote support cuts costs and produces quick solutions.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Allen, Texas Companies
Progent's nationwide roster of certified engineers offers Allen, Texas companies a broad range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for Network Service Firms in Allen, Texas
For additional information about Progent's reseller support for IT service organizations in Allen, Texas, call 1-800-993-9400 or visit Contact Progent.