Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Allen
ProgentProgentís consulting services for network service firms in Allen Texas allows you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless extension of your in-house IT support team. This can put you on the fast track to grow your revenue, flesh out your service portfolio, create happy clients, and improve your profits.

Progent's roster of network infrastructure experts, PC support technicians, network administrators, and data security consultants have acted as transparent supplements to the support groups of some of the country's biggest IT support businesses. Progentís breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network support company with 20 years of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an effective IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT support firms seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The features available with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is offered across the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients enter service requests by means of your branded Internet portal, a toll-free number, or by sending a message to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service team, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are fully described. This enables your IT support organization to shift account assignments to internal consultants when you have enough staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core areas of excellence and serve additional territories without the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by delivering more solutions to more customers using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad range of technologies and can act as a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a large team of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Online Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk services to high-level consulting. Efficient remote service saves money and produces fast solutions.
  • Top Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Allen, Texas Businesses
Progent's seasoned team of certified consultants can provide Allen, Texas companies a wide range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Allen, Texas
For additional details about Progent's consulting program for network service organizations in Allen, Texas, call 1-800-993-9400 or visit Contact Progent.