Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a breach and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware is able to make within a victim's network, the more time it will require to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Allen metro area to identify and isolate breached devices and protect clean resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Allen
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make system recovery nearly impossible and basically throws the datacenter back to the beginning. Threat Actors, the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryptors needed to unlock scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers require an extra settlement for not publishing this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded data.

The recovery work subsequent to ransomware attack has a number of distinct phases, most of which can be performed in parallel if the response workgroup has enough people with the required experience.

  • Quarantine: This time-critical first response involves blocking the lateral spread of ransomware across your network. The more time a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of cutting off infected endpoints from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a minimal useful level of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complex recovery process. Progent understands the importance of working quickly, continuously, and in concert with a client's managers and network support group to prioritize activity and to get vital resources back online as quickly as feasible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and which recovery techniques are required. Ransomware attacks can take down pivotal databases which, if not gracefully shut down, might have to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were not connected at the time of the attack.
  • Setting up modern antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same AV technology implemented by many of the world's largest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware blocking, classification, mitigation, restoration and analysis in a single integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Activities include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryption tool; debugging decryption problems; creating a clean environment; mapping and reconnecting drives to match exactly their pre-encryption state; and restoring machines and services.
  • Forensic analysis: This activity involves learning the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware assault progressed within the network helps your IT staff to evaluate the damage and uncovers shortcomings in security policies or work habits that should be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is usually assigned a top priority by the insurance carrier. Since forensics can take time, it is essential that other key activities such as business resumption are pursued in parallel. Progent maintains a large team of information technology and data security experts with the skills needed to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This breadth of skills allows Progent to salvage and integrate the undamaged parts of your IT environment after a ransomware assault and rebuild them rapidly into an operational system. Progent has worked with top insurance carriers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Allen
For ransomware system restoration services in the Allen metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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