Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to take longer to become aware of a breach and are least able to mount a quick and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the longer it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help businesses in the Allen area to identify and quarantine breached devices and protect clean assets from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Allen
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement payment in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an extra payment in exchange for not posting this information or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The restoration work subsequent to ransomware penetration has several distinct phases, the majority of which can be performed in parallel if the recovery team has enough people with the necessary experience.

  • Quarantine: This time-critical first response requires arresting the sideways progress of the attack within your IT system. The longer a ransomware assault is allowed to go unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable level of capability with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and safe endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complicated recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put essential services back online as fast as feasible.
  • Data recovery: The work necessary to restore files damaged by a ransomware attack varies according to the state of the network, how many files are affected, and what recovery methods are required. Ransomware attacks can destroy critical databases which, if not properly closed, might need to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications are powered by SQL Server. Some detective work could be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were off line during the attack.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring gives small and medium-sized businesses the benefits of the identical AV technology deployed by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines administration, and promotes rapid operational continuity. The next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption utility; troubleshooting decryption problems; creating a clean environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering machines and software services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and uncovers shortcomings in policies or processes that need to be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is typically assigned a top priority by the insurance provider. Because forensic analysis can be time consuming, it is vital that other key recovery processes like business resumption are executed in parallel. Progent maintains a large team of information technology and security experts with the knowledge and experience needed to perform the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This scope of skills allows Progent to identify and integrate the undamaged pieces of your information system after a ransomware attack and reconstruct them quickly into a functioning network. Progent has worked with top cyber insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Allen
For ransomware recovery services in the Allen area, phone Progent at 800-462-8800 or go to Contact Progent.



An index of content::

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    Windows Hyper-V 2016 utilizes key features first designed for and proven on Azure, among the world's biggest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-based or hybrid deployment, develop and execute a smooth migration plan, train your IT management and technical support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment delivers the highest possible business benefit.

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    If your company has a Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole organization in a wide array of security areas including security management procedures, security architecture and strategies, connection management products and methodology, software development security, operations security, physical security, communications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that network security professionals are required to master. These accreditations offer IT management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have the background and knowledge to offer world-class security support and engineering help.

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    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, once users were impacted by them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent is now able to address network troubles before they becomes critical enough to impact network availability. Because of MOM, Progent can resolve incipient problems before customers know that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class availability, security and performance.

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    5520 wireless controller Remote Troubleshooting

    Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi access points, optimizing wireless performance by limiting the effect of radio frequency congestion, improving wireless availability with rapid auto-failover, and strengthening security by identifying cyber threats and filtering network traffic according to user class and location. Progent can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest Wi-Fi controller technology.

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    Progent offers affordable online access to an Oracle MySQL DBA or application developer and can help organizations of any size to configure and maintain MySQL within a dependable network infrastructure that offers advanced performance, scalability, and protection. Progent also has experience helping businesses migrate applications from an Oracle environment to MySQL.

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    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, peripherals {like printers, network appliances like routers and wireless access points, and IoT devices such as sensors and health monitors.

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