Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware needs time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel are likely to take longer to become aware of a breach and are least able to organize a quick and coordinated response. The more lateral movement ransomware can achieve within a target's network, the more time it will require to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Allen metro area to identify and isolate infected devices and guard undamaged assets from being compromised.
If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Allen
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee for the decryption tools required to unlock encrypted files. Ransomware assaults also try to exfiltrate information and TAs demand an additional payment in exchange for not posting this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major problem depending on the sensitivity of the stolen information.
The restoration work after a ransomware attack involves a number of crucial phases, most of which can proceed in parallel if the response workgroup has enough people with the required skill sets.
- Containment: This urgent first response requires blocking the sideways progress of ransomware within your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include cutting off affected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses advanced workgroup platforms to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize activity and to put critical services back online as fast as possible.
- Data recovery: The effort required to restore files damaged by a ransomware attack varies according to the state of the network, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can destroy critical databases which, if not carefully closed, might need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical applications depend on SQL Server. Some detective work could be needed to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
- Setting up advanced antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the identical anti-virus technology used by some of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By providing in-line malware filtering, identification, containment, recovery and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and restoring machines and services.
- Forensics: This activity involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of the way a ransomware attack travelled within the network assists you to evaluate the impact and brings to light vulnerabilities in rules or processes that need to be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensic analysis is usually given a top priority by the insurance provider. Because forensics can take time, it is essential that other important recovery processes such as operational resumption are pursued in parallel. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial and ERP software. This scope of skills gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to help businesses recover from ransomware assaults.
Contact Progent for Ransomware Recovery Expertise in Allen
For ransomware system restoration consulting services in the Allen metro area, call Progent at 800-462-8800 or visit Contact Progent.