Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to recognize a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware can make within a victim's system, the more time it takes to restore core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist businesses in the Allen area to identify and quarantine breached servers and endpoints and protect clean assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Allen
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra ransom for not posting this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware penetration involves several crucial stages, most of which can proceed concurrently if the response team has a sufficient number of people with the necessary experience.

  • Containment: This urgent initial step involves blocking the lateral progress of the attack within your IT system. The longer a ransomware assault is permitted to go unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes include isolating infected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful level of capability with the least downtime. This process is usually the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business applications, network topology, and protected remote access management. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted restoration effort. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to get vital resources back online as fast as feasible.
  • Data restoration: The work required to recover data impacted by a ransomware assault depends on the state of the network, how many files are affected, and which recovery methods are required. Ransomware assaults can destroy key databases which, if not properly closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. This provides another level of security and recoverability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus tools implemented by some of the world's largest corporations including Netflix, Visa, and NASDAQ. By providing in-line malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and operating the decryption utility; troubleshooting decryption problems; building a clean environment; mapping and connecting datastores to match precisely their pre-attack state; and recovering machines and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of how a ransomware assault progressed within the network assists your IT staff to evaluate the damage and brings to light vulnerabilities in policies or processes that should be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is typically given a high priority by the insurance provider. Because forensics can be time consuming, it is critical that other key activities such as business resumption are executed in parallel. Progent has a large team of IT and data security experts with the knowledge and experience needed to perform the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises network services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to identify and integrate the undamaged pieces of your information system following a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with top insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Allen
For ransomware cleanup consulting in the Allen metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Cisco has developed a full array of routers including appliances built to deliver the security, performance, and availability required by organizations from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi appliances running on multiple sites with any number of access points can be remotely provisioned and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the expertise of veteran wireless professionals who can help your organization to determine the value of UniFi products for your business and help you to design, install, administer, and maintain your UniFi ecosystem.

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    Exchange 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped structure. These enhancements favorably impact key IT areas including manageability, high availability (HA), compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, design an efficient validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide affordable online consulting and management services for Exchange Server 2013.

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    Progent's Wi-Fi site survey and predictive modeling make it easy to design, deploy and debug a Wi-Fi network adapted to your facilities, offering your business a wireless solution that delivers the coverage, speed, capacity, Quality of Service, data protection, and hand-off ability your company needs. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and on-premises survey services for confirming, tuning, and debugging an operational Wi-Fi network.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to contain the progress of an active ransomware attack. Call 800-462-8800

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    For custom program creation, Progent can provide programming consultants to produce line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions products such as Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers expertise in a wide array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who receive the highest client satisfaction and are afforded the closest working relationship with Microsoft. The knowledge, skills, and commitment needed to earn the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your business better solutions for your information network.

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    Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products including F5 Networks 3DNS. non-stop load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.

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    Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with IM, real-time presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a wide range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT team and users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Progent's National Support Center provides national remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service experts provide phone support and online direct computer access to isolate and repair technical problems quickly and economically. The scope of IT experience represented by Progent's team of nationwide support professionals allows Progent to escalate even the most difficult network issues to qualified specialists as required.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

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