Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to manage within a victim's system, the more time it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Allen metro area to identify and isolate infected devices and protect undamaged resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Allen
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and TAs require an additional payment in exchange for not publishing this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can pose a major problem depending on the nature of the downloaded information.

The recovery process subsequent to ransomware breach involves several crucial stages, most of which can be performed concurrently if the response workgroup has enough people with the required skill sets.

  • Quarantine: This urgent first step requires blocking the lateral spread of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes include cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal acceptable degree of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses advanced collaboration platforms to organize the complicated recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and IT staff to prioritize activity and to get critical resources back online as quickly as feasible.
  • Data restoration: The work required to restore data damaged by a ransomware assault varies according to the state of the systems, how many files are encrypted, and what recovery techniques are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users.
  • Setting up advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical AV technology deployed by some of the world's biggest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware blocking, detection, containment, repair and forensics in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; debugging failed files; building a pristine environment; remapping and connecting datastores to match precisely their pre-encryption state; and reprovisioning computers and software services.
  • Forensics: This activity involves uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware attack progressed within the network assists you to assess the damage and uncovers gaps in rules or processes that need to be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other important activities like operational continuity are pursued concurrently. Progent maintains an extensive team of information technology and cybersecurity professionals with the skills needed to carry out the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services across the United States for over 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This broad array of skills allows Progent to identify and integrate the undamaged pieces of your network following a ransomware assault and rebuild them rapidly into an operational network. Progent has collaborated with leading insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Allen
For ransomware cleanup services in the Allen metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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