Fast Remote Troubleshooting for Allen Networks
For businesses located in Allen or anywhere in Texas, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most information system issues rapidly. This reduces immediate costs since solutions use up minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick solutions somehow turn into substantial bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to link to your company's computer system without violating network security.
Progent's advanced service reporting system maintains thorough histories of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services rendered to each Progent customer by every consultant. This archive of anomalies and fixes is structured as a readily exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at optimal resolutions in the least time.
Remote support services provided by Progent to customers in Allen and anywhere in the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and indicates a consultant's technical skills at the master level. Cisco CCIEs can resolve even the most complex problems encountered in network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent value since their broad expertise enables them to fix problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via advanced remote support tools in order to perform efficient, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity products. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs engineering support, Cisco WiFi controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security services available from Progent cover in depth network security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of computer technologies such as system architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Allen Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your existing one, selecting or modifying Help Desk application software to handle the unique needs of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to handle demanding situations such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of experienced network professionals offers your workers in Allen or anywhere in the state of Texas instant communication with a large support group with years of background providing telephone-based support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a key contributor to company performance, and Progent's goal is to solve and not simply record network issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers online professional engineering expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Allen, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your IT maintenance is proactive and automated. By detecting potential trouble spots before they evolve into downtime, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a mix of operating systems.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Allen or anywhere in the state of Texas, Progent's phone-based computer support specialists can provide professional and economical system help whenever your business has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Allen office deals with a local independent support technician or employs an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected system crises or especially complex integration projects.
Benefits of Progent's Network Help for Companies in Allen
Progent's online IT consulting services allow your Allen company to realize the advantages of on-call, expert network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by being increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your local support resources
With most businesses in Allen or anywhere in Texas, local computer service resources, whether represented by freelance consultants or an internal IT staff, can take care of the majority of technical issues. However, major troubles sometimes occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful information to improve your capability to handle future issues locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller offices often depend on independent freelance service providers. Although independent consultants carry less internal costs than larger support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your company to go without assistance during an emergency. As your business grows, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service expertise to insure your network is always available.
- Build a Solid Foundation for Seamless Growth
Businesses often begin with an IT system implemented on a modest budget. Without a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These poorly built systems require proper assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture able to deliver the stable foundation to meet current business demands and simplify future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business success and improving productivity. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.