Fast Remote Troubleshooting for Allen Information Networks
For companies in Allen or anywhere in the state of Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to end up as major tabs. Progent's skill at solving technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and proven processes which ensure the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to interface to your computer system remotely without breaching network security.
Progent's advanced service reporting system includes detailed documentation describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to every client by any Progent engineer. This archive of trouble tickets and fixes is structured as an easily retrievable proprietary database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online service experts can come up with the best solutions promptly.
Remote technical services provided by Progent to companies in Allen and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help you company to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can handle the most difficult problems surrounding network infrastructure planning, installation, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep experience allows them to resolve problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment using advanced on-line support tools in order to perform quick, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking appliances by delivering services that include:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recover rapidly following a damaging breach. Security services offered by Progent cover comprehensive data security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; building secure architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent offers advanced remote consulting support to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online help resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Allen Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Call Center software to address the unique demands of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center team during unusually busy events such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Allen or anywhere in the state of Texas immediate assistance from an efficient technical support group with substantial experience delivering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's goal is to fix instead of merely track IT problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff provides online advanced engineering expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Allen, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your network support is proactive and automated. By exposing looming problems before they result in network outages, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a variety of OS platforms.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Allen or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help the instant your organization has to have it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Allen company has a regular freelance consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix sudden network crises or especially complex integration projects.
Details of Progent's Online Network Services for Allen
Progent's online support, remote repair, system security consulting, and system management services offer companies in Allen or throughout the state of Texas the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Allen and is also ideal for networks in more remote regions of Texas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone help and requires no ongoing retainer for support services delivered during normal working hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Design
Apple Mac Consulting
Amazon MWS Application Development
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that fit the specific needs of your business.
- State of the Art Online Access Software
Protected remote access allows Progent's service experts to see precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise require a costly onsite service call. State-of-the-art remote access tools and expert engineers together allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to every client. The discipline of detailing and organizing support activity results in more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.