Fast Remote Troubleshooting for Allen Texas Computer Networks
Fast Remote Technical Support for Allen NetworksFor companies located in Allen Texas, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick solutions manage to end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies that permit the highest degree of efficiency for online consulting and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.

Progent's sophisticated customer support database system keeps thorough documentation describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to every customer by any engineer. This database of problems and repairs is organized as a conveniently searchable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up additional extensive support databases and allow priority response from vendors' internal product engineers so Progent's remote consulting specialists are able to find optimal solutions quickly.

Online support offered by Progent to customers in Allen Texas include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and rapid restoration of critical files, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you�re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or modifying Call Center application software to handle the unique requirements of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center resources during unusually busy situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of veteran network professionals provides your customers in Allen Texas instant assistance from a reliable network service resource with substantial experience delivering phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's policy is to solve rather than simply annotate network issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Allen Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to fit your business so your computer maintenance is proactive and automated. By anticipating looming problems before they result in crashes, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Allen Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Allen Texas, Progent's phone-based computer support engineers can provide effective and affordable system support whenever your business has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Allen office relies on a regular independent consultant or employs a full time IT staff that know how to handle day-to-day network problems, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected system crises or especially challenging integration projects.

Features of Progent's Remote Network Services for Allen Texas
Progent's phone help, remote repair, network security consulting, and network management services give offices in Allen Texas unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The discipline of detailing and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who won’t let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Dynamics GP 2015 R2 introduces a new design that enhances cloud integration, supports the most popular handheld devices, permits single login with Azure AD, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the broad technical skills and experience to address the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will optimize the business value of your investment in this powerful platform.

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