Fast and Affordable Online Help for Allen Texas Information Networks
Fast Online Support for Allen NetworksFor organizations in Allen Texas, Progent provides online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. This reduces direct costs because solutions require minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and proven methodologies which permit the highest degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to link to your company's computer system remotely without compromising system security.

Progent's sophisticated service database application keeps thorough documentation for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support provided to every Progent client by any Progent engineer. This history of problems and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available other massive support databases and allow priority response from vendors' in-house engineering staff so Progent's remote service specialists are able to come up with optimal resolutions quickly.

Online support services available from Progent to companies in Allen Texas include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files, apps, images, plus VMs. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting tools created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center application software to meet the special needs of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources during high-demand scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your clients in Allen Texas instant communication with an efficient support resource with years of experience delivering phone help and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's target is to resolve instead of simply record network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Allen Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to suit your environment so that your network support is proactive and automated. By spotting possible trouble spots before they cause crashes, proactive monitoring can minimize stressful and expensive information system failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of platforms.
How Your Allen Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Allen Texas, Progent's phone-based network support engineers can provide professional and affordable IT support the moment your organization needs it. Over two decades of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Allen organization works with a regular independent consultant or maintains an in-house organization that can deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden network crises or especially complex integration projects.

Features of Progent's Online Network Support for Allen Texas
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer businesses in Allen Texas the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, in the trenches of IT support, executing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's certified Cisco network security consultants provide expert PIX Firewall and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small and home businesses to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls offer a high level of protection, performance, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, eliminating possible OS-specific security holes.

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