Fast Remote Troubleshooting for Allen Texas Information Networks
Fast Online Help for Allen NetworksFor organizations located in Allen Texas, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to resolve most information system issues quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow turn into large bills. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest level of efficiency for online help and repair for computer networks of any size. Progent's online support team can connect to your company's system remotely without breaching corporate security.

Progent's sophisticated service reporting application stores thorough records for all support that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to each Progent client by any engineer. This history of anomalies and resolutions is stored as a quickly retrievable support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal support staff with the result that Progent's remote consulting experts can determine the best solutions in the least time.

Remote technical support services provided by Progent to businesses in Allen Texas include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and rapid recovery of vital files, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your corporate support team. User interaction with the Service Desk, provision of support services, escalation, ticket generation and updates, performance metrics, and management of the support database are consistent regardless of whether incidents are taken care of by your core network support group, by Progent, or a mix of the two. You have complete versatility to extend or shrink your part of support work as required. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training. For details about ProSight Shared Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran network professionals gives your workers in Allen Texas immediate assistance from a large support resource with years of experience providing telephone-based support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a major contributor to business productivity, and Progent's intent is to resolve and not merely annotate network problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team offers remote professional consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Office Excel. To read more about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Allen Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager for your environment so that your network support is proactive and automated. By uncovering possible issues before they evolve into network outages, remote monitoring can ward off inconvenient and expensive service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a combination of operating systems.
How Your Allen Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Allen Texas, Progent's phone-based network support specialists can deliver expert and economical system help whenever your organization has to have it. Over 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Allen company deals with a local freelance support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to solve sudden network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Allen Texas
Progent's online network troubleshooting services allow your Allen organization to have the advantages of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive greater business value by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most companies in Allen Texas, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, major troubles might occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service professionals provide a convenient, fast, and affordable solution to augment your local resources and to transfer valuable information to increase your ability to resolve future problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies often depend on individual freelance consultants. Although independent consultants have smaller overhead than big support organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of backup help may require your company to go without help during an emergency. As your business expands, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support expertise to make sure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the business. These poorly designed environments need careful assessment, smart long-term planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to handle current business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex maze of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

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    Configuration Manager 2016 automates software provisioning and updating, simplifies compliance settings management, inventories network assets, protects against corporate data leakage, provides health monitoring, allows secure self service, and delivers a common point of control for administering mixed-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help you with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
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