Immediate Online Help for Allen Texas IT Networks
Immediate Remote Support for Allen SystemsFor companies located in Allen Texas, Progent provides online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the real-world background and have access to the advanced tools necessary to solve the majority of information system issues rapidly. This reduces immediate costs since solutions accumulate fewer billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from scenarios where quick solutions somehow turn into big tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and proven processes that promote the maximum degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to interface to your system without violating system security.

Progent's advanced technical support database system includes detailed records describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help provided to each Progent customer by any engineer. This database of anomalies and fixes is organized as a conveniently exploitable internal knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional vast technical databases and permit fast response from vendors' internal product engineers so Progent's online service experts are able to find optimal solutions in the least time.

Remote technical services offered by Progent to companies in Allen Texas include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable transparent backup and fast recovery of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of veteran network professionals offers your customers in Allen Texas rapid access to a large technical support resource with years of background providing phone consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant driver of business performance, and Progent's goal is to fix instead of merely annotate technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Allen Texas online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they expand into crashes, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a mix of OS platforms.
How Your Allen Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Allen Texas, Progent's online network support engineers are ready to provide expert and affordable system support the moment your organization needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Allen office has a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day network problems, ProgentÔŅĹs Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden network crises or particularly tough integration projects.

Features of Progent's Remote Network Services for Allen Texas
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Allen Texas the greatest leverage for your support investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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