Fast and Affordable Online Support for Allen Texas Computer Networks
Fast Phone Technical Support for Allen SystemsFor organizations located in Allen Texas, Progent offers online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world background and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick fixes somehow turn into large bills. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and field-tested processes that promote the maximum level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's computer system without violating corporate security.

Progent's advanced technical support reporting system maintains thorough records for the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of services provided to every client by any engineer. This history of problems and responses is organized as a conveniently searchable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' internal support staff so Progent's remote service experts can arrive at the best resolutions quickly.

Remote support services available from Progent to companies in Allen Texas include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and fast restoration of vital files, apps, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network experts offers your workers in Allen Texas quick access to a large network service resource with extensive background providing phone help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major contributor to company efficiency, and Progent's aim is to resolve rather than merely document network issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Allen Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By anticipating potential problems before they evolve into downtime, remote monitoring can avoid stressful and expensive network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support multiple platforms.
How Your Allen Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Allen Texas, Progent's online computer support engineers can deliver expert and cost-effective system help the instant your business needs it. More than 20 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Allen business relies on a regular freelance support technician or employs an in-house IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to address sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Allen Texas
Progent's remote network troubleshooting services enable your Allen organization to experience the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your network will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most organizations in Allen Texas, nearby network service providers, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. However, serious problems sometimes occur when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your usual support personnel. In these situations, Progent's online service experts provide a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful information to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies often depend on independent freelance consultants. Although freelance consultants carry smaller overhead than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your company to wait for help during an emergency. As your company grows, system downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network remains available.

  • Create a Scalable Basis for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Without a proper infrastructure, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built systems require proper analysis, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to negotiate an ever more complex maze of product alternatives available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent can assist your business in all phases of your migration to Exchange Server 2016 including designing high availability system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices.

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    Progent's short-term staff augmentation services allow you to respond to the need for network professionals without dealing with the costs and delays that come with identifying and recruiting reliable technical workers and without adding to your permanent head count.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have certain mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.

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