Fast Remote Help for Allen Texas IT Networks
Urgent Phone Help for Allen SystemsFor businesses located in Allen Texas, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced tools required to resolve most network issues quickly. Efficient support reduces direct costs since solutions use up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you pay just for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where quick repairs manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-tested processes which promote the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your system remotely without compromising network security.

Progent's advanced customer support database system keeps extensive records describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent client by any engineer. This database of trouble tickets and repairs is organized as a quickly accessible proprietary database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit quick access to manufacturers' internal support staff so Progent's remote service experts can determine the best resolutions in the least time.

Remote technical support services offered by Progent to clients in Allen Texas include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm who you are via a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Allen Texas quick contact with an effective network service resource with years of background delivering phone support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's target is to solve and not just record technical problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Allen Texas online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so your IT support is proactive rather than reactive. By uncovering potential problems before they grow into network outages, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a mix of operating systems.
How Your Allen Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Allen Texas, Progent's phone-based network support specialists can deliver expert and affordable IT help the instant your company needs it. More than 20 years of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Allen business relies on a local independent support technician or employs an in-house IT staff that know how to handle common network issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to solve unexpected system crises or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Allen Texas
Progent's remote support services allow your Allen company to enjoy the benefits of timely, expert IT support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    For most offices in Allen Texas, local network support resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of network problems. However, IT crises sometimes occur when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite service people. In these situations, Progent's online support specialists give you a convenient, quick, and affordable way to augment your local resources and to transfer useful knowledge to increase your capability to handle future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While independent service people have smaller internal costs than big service companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an IT crisis. As your company grows, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your IT system stays available.

  • Create a Solid Basis for Smooth Growth
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such badly designed environments require careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture that can offer the solid foundation to meet vital business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller companies need advice and technical education to navigate through an ever more complex array of product options available for accelerating business success and enhancing efficiency. Businesses hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT service, performing a wide range of technical tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with proven methods for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to each customer. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and distribution companies to manage complex supply chains and streamline critical processes to get products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that spans from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.

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    SQL Server 2008 offers indispensable, standardized tools to computer professionals and network users, lessening the difficulty of designing, integrating, managing, and accessing company information and database programs on platforms ranging from handheld devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2008 require an IT consultant with real-world expertise and broad knowledge in planning and building information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.

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    Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each customer. The practice of detailing and organizing support activity results in more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won't let go of vital service information.

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    The server cluster feature set built into the high-end versions of MS Windows Server 2008 has been dramatically re-engineered to streamline the installation, setup, and administration of server clusters that provide greater levels of network availability, protection, performance, and flexibility. New or enhanced features include automated cluster verification, revamped configuration and installation, unified cluster management, new cluster architecture for increased availability, better security and quorum structure, elimination of failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the advantages of failover clusters, plan and implement a deployment, train your IT staff to manage your failover clusters, provide continuing consulting and technical help services, and create and validate a business continuity plan.

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    Progent can provide cost-effective remote and onsite consulting to assist companies to move any portion of their critical network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security.

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