Immediate Online Technical Support for Allen Information Networks
For organizations in Allen or anywhere in Texas, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers immediate costs because service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick repairs somehow turn into major invoices. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and proven processes that allow the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to access your computer system without compromising corporate security.
Progent's advanced customer support database application stores comprehensive documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance provided to every Progent customer by any consultant. This history of trouble tickets and responses is organized as a conveniently searchable support knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the best resolutions quickly.
Online support available from Progent to businesses in Allen and throughout the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can provide network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and validates a person's networking skills at the master level. Cisco CCIEs know how to resolve even the most difficult challenges encountered in network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise permits them to resolve problems quickly. In common instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art on-line troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's top-selling selection of networking products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to clean up rapidly after a damaging breach. Security solutions available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers expert remote consulting to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a wide array of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Allen Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your established organization, selecting or modifying Help Desk software to meet the particular needs of your business, or adding occasional online staff to work with your internal Help Desk Call Center team to handle unusually busy events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network professionals gives your clients in Allen or anywhere in the state of Texas rapid communication with a large technical support group with substantial background delivering telephone-based help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business productivity, and Progent's intent is to fix and not merely report network issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and training services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Allen, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering potential issues before they expand into downtime, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a combination of platforms.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Allen or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver effective and affordable system help whenever your company requires it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Allen company deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to handle sudden system emergencies or especially tough integration problems.
Details of Progent's Remote Network Support for Allen
Progent's online help, remote troubleshooting, system security consulting, and system management services offer offices in Allen or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Allen and is also ideal for networks in more remote regions of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for phone help and asks for no ongoing subscription fee for services delivered during regular business hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized professionals who have skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support services include system integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Programming
Amazon MWS Programming
By offering a convenient centralized source for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that align with the unique needs of your company.
- State of the Art Remote Connectivity Tools
Protected remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise require an expensive personal service call. Sophisticated remote connectivity software and experienced engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of network service, performing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with familiar independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.