Immediate Remote Help for Allen Texas IT Networks
Immediate Remote Consulting for Allen SystemsFor businesses located in Allen Texas, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve most network problems quickly. This reduces immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where quick fixes somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes that allow the maximum level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent's remote service group can link to your company's system remotely without violating system security.

Progent's advanced service reporting application stores detailed documentation describing all support that Progent's clients have been provided. Progent's team engineers have access to the details of services provided to every customer by every consultant. This database of issues and repairs is stored as an easily accessible support database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the best solutions in the least time.

Remote technical services offered by Progent to clients in Allen Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your specified IT staff and your Progent consultant so that potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services..
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting plug-ins designed to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several validation devices. For details about Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service provides a smooth supplement to your in-house network support resources. End user access to the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether issues are taken care of by your internal network support organization, by Progent's team, or a mix of the two. Your business has complete versatility to expand or reduce your share of support work as circumstances demand. Progent provides initial installation and onboarding of the professional services PSA software as well as documentation, testing and training. To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced network experts gives your workers in Allen Texas rapid communication with a dependable network service resource with extensive experience offering phone support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a key contributor to company performance, and Progent's policy is to solve rather than simply document technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Allen Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure SCOM to fit your business so your network maintenance is proactive and automated. By exposing looming problems before they grow into network outages, remote monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a mix of operating systems.
How Your Allen Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Allen Texas, Progent's online network support engineers can deliver expert and cost-effective IT help the moment your company requires it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Allen company has a local independent consultant or employs an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to handle sudden network crises or particularly tough integration problems.

Features of Progent's Online Network Services for Allen Texas
Progent's online help, remote repair, system security consulting, and system management services give companies in Allen Texas unparalleled leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your company world class network support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the front lines of network service, performing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert technical help, but also a consultant with field-tested methods for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every staff member to every client. The practice of documenting and organizing service activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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