Immediate Online Technical Support for Allen Information Networks
Fast Remote Help for Allen SystemsFor organizations in Allen or anywhere in Texas, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers immediate costs because service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick repairs somehow turn into major invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and proven processes that allow the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to access your computer system without compromising corporate security.

Progent's advanced customer support database application stores comprehensive documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance provided to every Progent customer by any consultant. This history of trouble tickets and responses is organized as a conveniently searchable support knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the best resolutions quickly.

Online support available from Progent to businesses in Allen and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your established organization, selecting or modifying Help Desk software to meet the particular needs of your business, or adding occasional online staff to work with your internal Help Desk Call Center team to handle unusually busy events such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran network professionals gives your clients in Allen or anywhere in the state of Texas rapid communication with a large technical support group with substantial background delivering telephone-based help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business productivity, and Progent's intent is to fix and not merely report network issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Allen, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering potential issues before they expand into downtime, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a combination of platforms.
How Your Allen Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Allen or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver effective and affordable system help whenever your company requires it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Allen company deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle ordinary computer problems, Progent’s Microsoft certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to handle sudden system emergencies or especially tough integration problems.

Details of Progent's Remote Network Support for Allen
Progent's online help, remote troubleshooting, system security consulting, and system management services offer offices in Allen or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of network service, performing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with familiar independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.