Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.

Greater Dallas Metro Area Onsite IT Consulting
Progent locations in the Greater Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Immediate Online Help for Allen Computer Networks
Fast Phone Technical Support for Allen NetworksFor organizations located in Allen or anywhere in Texas, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network problems quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where fast fixes manage to turn into large bills. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for online consulting and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your company's environment without compromising system security.

Progent's proven customer support database system keeps comprehensive documentation for the support that Progent's customers have received. Progent's team consultants have access to the records of assistance delivered to each client by every Progent engineer. This history of anomalies and resolutions is structured as an easily accessible support database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow quick access to vendors' internal engineering staff so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Online technical services available from Progent to customers in Allen and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the budget to create an in-house Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current organization, selecting or modifying Help Desk Call Center application software to meet the particular requirements of your corporation, or providing occasional online personnel to work with your existing Call Center resources during unusually busy situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology consultants gives your workers in Allen or anywhere in the state of Texas immediate assistance from an efficient support resource with years of experience providing telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major driver of business success, and Progent's aim is to resolve rather than just record network problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth engineering support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Allen, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your business so that your computer support is proactive rather than reactive. By exposing possible problems before they grow into network outages, system monitoring can head off disruptive and costly network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a mix of platforms.
How Your Allen Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Allen or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver professional and economical IT help whenever your business has to have it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Allen business has a local freelance consultant or employs an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to fix sudden network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Businesses in Allen
Progent's online support services allow your Allen business to have the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most companies in Allen and throughout Texas, local network service providers, whether consisting of outside consultants or an in-house IT staff, can resolve typical network issues. However, IT crises may occur when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service people. In these instances, Progent's online service specialists provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to convey useful information to increase your ability to resolve future issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger consulting companies and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your business grows, system downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid repairs often get thrown onto a weak foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such poorly designed environments need careful analysis, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can offer the stable foundation to meet vital business requirements and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and improving efficiency. They do not need a network consultant who is motivated to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the forefront of IT service, performing a broad variety of IT projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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