Fast Remote Technical Support for Allen Texas IT Networks
For companies in Allen Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly important in environments that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many remote service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes that promote the highest level of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching corporate security.
Progent's advanced technical support database system stores detailed records describing all service that Progent's customers have been provided. Progent's team service personnel have access to the records of all help rendered to each client by every Progent engineer. This history of anomalies and repairs is organized as a readily retrievable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up other massive support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to find the best resolutions promptly.
Online technical support services available from Progent to clients in Allen Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult issues encountered in network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of advanced on-line support tools in order to perform fast, secure, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of networking products by delivering services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recuperate rapidly after a serious penetration. Security support services available from Progent cover in depth information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Allen Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your current one, selecting or enhancing Call Center application software to address the special requirements of your corporation, or adding temporary phone support staff to reinforce your in-house Help Desk team during unusually busy events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran network professionals gives your computer users in Allen Texas rapid assistance from a reliable technical support resource with years of experience offering telephone-based help and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key driver of business success, and Progent's target is to solve rather than simply record network issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides remote advanced consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Allen Texas remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network maintenance is proactive and automated. By spotting looming problems before they evolve into network outages, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Allen Texas, Progent's online network support engineers can provide expert and affordable system support the moment your company needs it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Allen office has a local independent consultant or employs an in-house organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to address sudden network emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Support for Allen Texas
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer offices in Allen Texas unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Allen Texas and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online support and imposes no monthly retainer for services delivered during normal working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services consist of system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management Support and Application Design
Apple Mac Integration
Amazon MWS Application Development
By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive onsite visit. State-of-the-art remote access tools and expert engineers together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for High System Availability
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each customer. The practice of documenting and organizing support activity allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.