Immediate Online Help for Allen Computer Networks
Fast Online Support for Allen SystemsFor organizations in Allen or anywhere in Texas, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. This lowers immediate costs because solutions use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where quick repairs somehow end up as big tabs. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-tested processes that promote the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.

Progent's powerful technical support reporting application maintains detailed records describing the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of support delivered to every Progent client by every Progent consultant. This history of trouble tickets and responses is stored as a quickly accessible internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with the best resolutions promptly.

Online technical support services provided by Progent to customers in Allen and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the resources to build and maintain an internal Help Desk but who need fast communication with a dependable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk software products to address the special requirements of your corporation, or adding occasional phone support personnel to supplement your existing Call Center group to handle high-demand situations such as software migrations, major updates, or installing new business software.

    Progent's Call Center team of veteran network experts gives your clients in Allen or anywhere in the state of Texas quick access to a large technical support group with extensive experience offering phone support and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company success, and Progent's policy is to fix instead of merely document IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Allen, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into downtime, proactive monitoring can head off disruptive and expensive service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments that support multiple operating systems.
How Your Allen Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Allen or throughout the state of Texas, Progent's phone-based network support specialists can provide professional and cost-effective system help whenever your company has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Allen organization deals with a local freelance support technician or maintains an in-house organization that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Allen
Progent's online network troubleshooting services enable your Allen company to realize the benefits of immediate, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will acquire added business value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Allen or anywhere in Texas, local network service resources, whether made up of outside consultants or a full-time maintenance staff, can deal with the majority of network problems. On the other hand, IT crises may strike when local resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call support professionals offer an easy, quick, and affordable solution to augment your regular help and to pass on valuable knowledge to improve your ability to deal with downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices often depend on independent freelance service providers. Although independent service people have less internal costs than larger support organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may require your company to wait for assistance during an emergency. As your company grows, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These badly designed systems require proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure able to provide the solid foundation to meet vital business demands and simplify future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical education to negotiate an ever more complex array of product options capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is trying to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.