Fast and Affordable Remote Technical Support for Allen Texas Networks
For businesses located in Allen Texas, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system problems quickly. This reduces immediate costs since solutions use up minimal billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and field-tested processes which ensure the highest degree of effectiveness for remote technical support and repair for computer systems of any size. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to access your computer system remotely without violating system security.
Progent's proven service reporting application keeps thorough records for all support that Progent's clients have received. Progent's team service personnel have access to the history of assistance rendered to each customer by every Progent engineer. This archive of problems and fixes is stored as a readily accessible support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Online support services offered by Progent to businesses in Allen Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service experts can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most challenging problems associated with network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their deep experience permits them to fix problems quickly. In many cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using advanced remote support technology in order to provide fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of networking products. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet APs planning and integration support, Cisco wireless controllers consulting, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recuperate quickly following a serious penetration. Security consulting services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile communication; defending your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad range of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Allen Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or improving your established organization, selecting or modifying Help Desk software to meet the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center resources during demanding situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Allen Texas fast contact with a reliable support group with extensive experience delivering telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to company performance, and Progent's policy is to resolve rather than simply record network problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides online advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Allen Texas online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in network outages, system monitoring can ward off inconvenient and costly service failures. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Allen Texas, Progent's phone-based computer support specialists are ready to provide professional and economical system support the moment your company requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve network problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Allen organization works with a local independent consultant or maintains an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to fix unexpected system crises or especially challenging integration projects.
Advantages of Progent's Network Help for Companies in Allen Texas
Progent's online support services allow your Allen business to enjoy the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive added business value by being more available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most companies in Allen Texas, local network support resources, whether represented by outside consultants or a full-time IT staff, can deal with typical technical problems. On the other hand, major troubles might occur when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these cases, Progent's on-call service experts give you a convenient, quick, and budget-friendly way to supplement your regular resources and to convey useful knowledge to increase your capability to resolve future problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. Although independent consultants have smaller overhead than big consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of backup help may require your business to go without help during an emergency. As your network expands, network downtime and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network is always up and running.
- Create a Solid Foundation for Seamless Growth
Businesses typically begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly designed systems need proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the stable foundation to handle vital business demands and ease downstream growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies need guidance and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each customer. The practice of detailing and archiving support records results in more effective support and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.