Fast and Affordable Online Support for Allen Texas Networks
For companies located in Allen Texas, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting experience is especially valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where fast solutions manage to turn into big bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-proven processes which promote the maximum level of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your network remotely without violating system security.
Progent's sophisticated customer support reporting application stores extensive documentation describing all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help delivered to every Progent client by any engineer. This archive of problems and solutions is stored as a readily accessible internal knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional vast technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find optimal resolutions quickly.
Remote technical services offered by Progent to companies in Allen Texas include:
Certified MS Windows Support
Progent's Microsoft-expert online service professionals offer network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist you company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates an individual's network technology knowledge at the expert level. CCIEs know how to handle even the most challenging issues associated with network infrastructure design, deployment, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to resolve problems quickly. In common cases, less seasoned service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment via state-of-the-art on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer help for all of Cisco's industry-leading selection of infrastructure appliances by delivering services such as:
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover quickly following a damaging penetration. Security solutions available from Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to cover a broad array of information technologies including system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Allen Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network professionals offers your customers in Allen Texas quick assistance from a large technical support resource with extensive background providing phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's intent is to resolve instead of just track IT problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Allen Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By detecting possible problems before they evolve into network outages, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a mix of platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Allen Texas, Progent's phone-based computer support engineers can provide expert and affordable IT support whenever your organization needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Allen organization deals with a regular freelance support technician or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Offices in Allen Texas
Progent's online IT consulting services allow your Allen business to enjoy the advantages of timely, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
For most offices in Allen Texas, nearby network support providers, whether consisting of freelance consultants or an internal IT staff, can handle typical technical issues. However, IT crises might spring up when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals give you an easy, fast, and affordable way to augment your local help and to pass on useful information to increase your ability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller organizations commonly rely on independent freelance service providers. Although independent consultants have less internal costs than larger service companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your company to go without help during an IT crisis. As your business grows, system unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically start with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed systems need careful analysis, smart strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and ease future growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices need advice and technical education to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a network engineer who is motivated to resell a specific vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT expertise, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.