Fast and Affordable Online Troubleshooting for Allen Texas Computer Systems
Fast Online Technical Support for Allen NetworksFor companies located in Allen Texas, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes manage to turn into large bills. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-tested processes that ensure the highest degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to connect to your company's system remotely without violating system security.

Progent's advanced customer support reporting system maintains extensive records describing the support that Progent's clients have received. Progent's team consultants have access to the history of all help rendered to every Progent customer by every engineer. This archive of issues and solutions is structured as an easily exploitable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions quickly.

Online technical services offered by Progent to clients in Allen Texas include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid restoration of vital files, apps, images, and virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a unit that only you possess and that uses a separate network channel. A broad range of devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your customers in Allen Texas immediate access to a large network service group with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to company efficiency, and Progent's target is to fix rather than just record network problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Allen Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to fit your business so your IT support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, proactive monitoring can avoid stressful and costly service failures. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Allen Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Allen Texas, Progent's online computer support engineers can provide effective and economical system help the moment your company has to have it. More than 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Allen company has a regular independent support technician or maintains an in-house IT staff that can handle ordinary computer issues, Progent's Microsoft certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to fix sudden system crises or especially complicated integration projects.

Features of Progent's Online Network Support for Allen Texas
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services give offices in Allen Texas the greatest leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk call center services and system administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and archiving service records allows more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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