Immediate Remote Help for Allen Texas Computer Networks
For companies in Allen Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the practical background and have access to the sophisticated technology required to solve most information system problems rapidly. This lowers immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many online service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where quick solutions manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and proven processes that ensure the highest degree of effectiveness for remote technical support and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to connect to your network without violating network security.
Progent's proven customer support database application stores extensive records of the service that Progent's customers have been provided. Progent's team service personnel have access to the records of all help provided to every Progent customer by any engineer. This history of issues and fixes is organized as a quickly accessible proprietary database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to determine optimal solutions in the least time.
Online services offered by Progent to clients in Allen Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can provide computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of technology support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help your company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can handle the most stubborn issues associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In common instances, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network by means of the latest remote support tools in order to provide fast, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking products. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can help you to identify and quarantine infected devices and protect clean resources from being penetrated. If your Allen network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can help your Allen company to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security specialists bring the wide range of skills required to reconstruct all critical facets of a compromised system quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and business continuity experts.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or help you to recuperate quickly following a damaging breach. Security services offered by Progent cover thorough information security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Allen Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology experts gives your clients in Allen Texas rapid assistance from a reliable support resource with extensive background providing phone help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of business success, and Progent's aim is to resolve instead of just record network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group provides remote advanced engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To learn more about Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Allen Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating possible problems before they cause crashes, automated monitoring can avoid stressful and costly network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a combination of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Allen Texas, Progent's online computer support specialists are ready to provide effective and economical IT support whenever your business needs it. More than 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Allen office relies on a local independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with unexpected network crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Allen Texas
Progent's remote technical help services enable your Allen company to realize the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT staff. Your information system will derive added business value by becoming more reliable, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most offices in Allen Texas, nearby network service providers, whether made up of independent consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, IT crises may strike when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's online service professionals provide an easy, fast, and economical solution to supplement your local resources and to convey valuable information to increase your ability to deal with future problems locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller offices commonly depend on individual freelance service providers. While independent consultants carry less overhead than big service companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your network grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your network is always available.
- Create a Scalable Foundation for Seamless Expansion
Companies typically start with an information system implemented on a modest budget. Without a scalable framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. Such poorly built environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller offices need guidance and technical education to negotiate an ever more complex array of technology options capable of accelerating business success and improving productivity. Businesses do not need a network consultant who is trying to resell a specific vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT expertise, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoft's popular server platforms with services such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.