Fast Online Support for Allen IT Networks
Urgent Phone Help for Allen SystemsFor companies in Allen or anywhere in Texas, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct costs because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast solutions somehow turn into large tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and proven methodologies which ensure the highest degree of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's computer system remotely without violating system security.

Progent's sophisticated service reporting system includes extensive documentation of all support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of all help rendered to every client by every engineer. This database of anomalies and fixes is organized as a quickly retrievable internal knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the best resolutions promptly.

Online technical support services available from Progent to customers in Allen and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for companies who don't have the resources to build and maintain an internal Help Desk but who require quick access to an effective Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing organization, selecting or modifying Call Center software products to meet the particular requirements of your company, or providing occasional online personnel to supplement your existing Help Desk team during unusually busy situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Allen or anywhere in the state of Texas fast assistance from a large technical support group with substantial background providing phone support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's target is to resolve and not merely track technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Allen, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive and automated. By anticipating emerging issues before they evolve into network outages, automated monitoring can minimize stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of operating systems.
How Your Allen Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Allen or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver expert and affordable system help the instant your business has to have it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair computer problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Allen company relies on a local independent consultant or employs a full time IT staff that know how to handle day-to-day computer issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle unexpected network crises or particularly challenging integration projects.

Features of Progent's Remote Computer Support for Allen
Progent's phone help, Internet-based repair, network security consulting, and network management services offer businesses in Allen or throughout the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of running a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The practice of documenting and archiving support activity results in more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.