For small and midsize businesses in Allen Texas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's online technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for handling problems quickly translates into your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of customized tools and proven processes that promote the highest level of efficiency for online engineering help and troubleshooting for small business information systems. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your computer system remotely without violating corporate security.
Progent's proprietary technical support database application maintains comprehensive documentation for the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services rendered to each Progent customer by any Progent engineer. This database of issues and responses is stored as a quickly retrievable support database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other extensive support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online service specialists can determine the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Allen Texas or to find out additional information about Progent's phone support programs, contact Progent at
Online Support Services Available from Progent
Progent's remote consulting experts possess certified skills in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to resolve almost any crisis that may occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to customers in Allen include:
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Progent also can deliver a broad array of online PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or revamping your current organization, evaluating or customizing Call Center software products to meet the particular requirements of your corporation, or providing occasional online staff to supplement your existing Call Center group during demanding situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Allen Texas rapid assistance from a large technical support group with extensive experience delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key contributor to business performance, and Progent's policy is to resolve rather than merely track IT problems.
Progent's Apple Mac professionals can support the imaginative components of Macintosh environments by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Allen Texas online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, system monitoring can ward off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments based on multiple OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |