For small and midsize businesses in Allen Texas, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value because they have the real-world experience and the advanced technology to solve most information system issues quickly. This reduces immediate expenses because service calls require a smaller number of chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many remote support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where fast fixes manage to turn into major invoices. Progent's skill at handling problems efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote engineering help and repair for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.
Progent's proprietary technical support database system stores thorough records of the support that Progent's clients have received. Progent's team consultants have the benefit of the records of services rendered to each customer by every Progent engineer. This archive of issues and solutions is structured as a conveniently searchable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Allen Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online consulting engineers possess credentials in a comprehensive array of technologies. This broad range of capability permits Progent's engineers to handle virtually any problem that may occur in a small business information system. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to clients in Allen include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to the latest Windows or Linux environments. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and indicates a person's networking knowledge at the expert level. CCIEs can deal with even the most difficult problems occurring in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience permits them to solve the most difficult problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for serious network issues that are crippling worker productivity but are outside the experience of your local computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of state-of-the-art on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up quickly following a damaging breach. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Allen Texas Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for smaller organizations who lack the resources to support an internal Help Desk Call Center but who require fast response from an effective Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Call Center software to address the unique demands of your business, or adding occasional online staff to work with your in-house Help Desk Call Center team to deal with unusually busy events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network experts gives your customers in Allen Texas fast access to a large network service resource with extensive experience offering telephone-based help and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a solid driver of company productivity, and Progent's intent is to solve and not simply annotate IT problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides online and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic components of Mac computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Allen Texas remote network monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your network maintenance is proactive and automated. By exposing emerging issues before they expand into network outages, proactive monitoring can head off inconvenient and expensive network crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services