For small businesses in Allen Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they have the real-world background and the advanced technology to solve most information system problems quickly. This lowers direct expenses because solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike many remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where quick fixes somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently translates into your company conserving cash.
Progent's Online Support Tools
Over the years, Progent has refined an array of customized technologies and field-proven processes which promote the maximum level of effectiveness for online help and repair for small company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to link to your environment without breaching corporate security.
Progent's advanced service database system stores extensive documentation describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each client by any Progent engineer. This database of problems and resolutions is stored as a conveniently accessible support database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists can find the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Allen Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to handle virtually any emergency that may take place in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support available from Progent to clients in Allen include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and migration from older systems to the latest Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn problems associated with network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise allows them to fix the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes.
Few consulting providers make CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive immediate support for severe network infrastructure issues that are lowering worker efficiency but are outside the experience of your ordinary network support group or consultant. Progent's CCIE engineers can communicate with your network by means of advanced on-line troubleshooting tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM and CISSP network security engineers offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your company to clean up rapidly following a damaging penetration. Security solutions available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies often need. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Allen Texas Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who don't have the money or time to build and maintain an internal Help Desk but who require quick access to a reliable Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software products to address the unique needs of your company, or providing occasional phone support staff to reinforce your internal Call Center resources to handle high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network experts offers your customers in Allen Texas rapid access to an effective support group with years of experience providing telephone-based help and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a crucial enabler of business performance, and Progent's goal is to resolve instead of merely track network problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft Word, and Excel. To learn additional information concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the imaginative aspect of Mac computing by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Allen Texas online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive and automated. By spotting possible issues before they expand into network outages, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services