For small and midsize companies in Allen Texas, Progent provides technical support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the real-world background and the advanced technology to resolve the majority of network issues quickly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many online support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes somehow end up as big bills. Progent's skill at handling technical issues efficiently results in your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies which permit the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company IT systems. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to access your company's system remotely without compromising corporate security.
Progent's sophisticated technical support reporting system maintains comprehensive records of the support that Progent's clients have received. Progent's team service personnel have access to the details of all help rendered to each client by any Progent consultant. This database of trouble tickets and responses is organized as a quickly searchable proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with optimal solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Allen Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online support experts have advanced credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's consultants to manage practically any problem likely to crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-platform environments, Progent also provides the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services Offered by Progent to clients in Allen include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology including system architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older applications to current MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. CCIEs know how to deal with even the most intractable issues occurring in network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value since their broad experience allows them to find solutions for even the most difficult problems rapidly. In typical cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get urgent support for complex network issues that are impacting business productivity but are outside the experience of your ordinary computer support resources. Progent's CCIE consultants can tie into your computer system by means of sophisticated on-line support technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Authorized MS Windows Support
Progent's Microsoft-premier remote service professionals can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISM and CISSP network security engineers offer a range of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a damaging breach. Security services available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies frequently need. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Allen Texas Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk services are well suited for small companies who lack the resources to build and maintain an internal Call Center but who need fast access to a reliable Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Call Center software to handle the unique requirements of your corporation, or providing temporary phone support staff to work with your in-house Call Center team during demanding scenarios like software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of seasoned information technology consultants gives your workers in Allen Texas quick assistance from a dependable technical support group with years of background delivering phone help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key contributor to company success, and Progent's policy is to fix instead of simply annotate network problems.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply remote advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and Microsoft Excel. To find out additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative components of Macintosh environments by delivering remote help support and education in graphics, audio, and video. Progent's support professionals offer assistance in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Allen Texas remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By detecting looming problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and expensive network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
| 5080 Spectrum Drive, #1000
Addison, TX 75001
|Addison Network Support Services
|1333 W McDermott, Suite 150
Allen, TX 75013
|Allen Network Support Services
|500 E Front St, #160
Arlington, TX 76011
|Arlington Network Support Services
|3710 Rawlins St, Suite 1420
Dallas, TX 75219
|Dallas Network Support Services
|1617 Park Place Avenue
Fort Worth, TX 76110
|Fort Worth Network Support Services
|675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
|Garland Network Support Services
|5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
|Irving Network Support Services
|5700 Granite Pkwy, Suite 200
Plano, TX 75024
|Plano Network Support Services
|550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
|Southlake Network Support Services