Urgent Online Technical Support for Allen Texas UNIX, Linux, or Sun Solaris SystemsFor small companies located in Allen Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at dealing with problems quickly results in your company saving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized tools and field-proven processes which promote the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's environment without violating system security.

Progent's proprietary technical support reporting application keeps comprehensive documentation describing all support that Progent's customers have received. Progent's team engineers have the benefit of the history of services rendered to every Progent customer by any engineer. This database of issues and repairs is stored as a conveniently searchable support database that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts can come up with the best resolutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Allen Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote support engineers possess credentials in an extensive array of disciplines. This broad range of technical skills allows Progent's engineers to tackle practically any crisis that may take place in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical services Offered by Progent to clients in Allen include:

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small companies who don't have the resources to create an internal Help Desk Call Center but who want quick communication with a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk consulting support can guide you in building an effective new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center application software to address the particular needs of your corporation, or adding temporary phone support staff to supplement your internal Help Desk resources to deal with high-demand events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Allen Texas instant access to a large support group with years of experience providing telephone-based support and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a significant enabler of company productivity, and Progent's intent is to solve and not just annotate technical issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and Office Excel. To find out additional information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can support the artistic facets of Macintosh computing by providing phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Allen Texas remote network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into crashes, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments based on a mix of OS platforms.

How Your Allen Texas Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services

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    Email Guard by Postini provides continually upgraded spam and virus filtering, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Manager technology via Progent's E-Mail Guard anti-spam and virus defense service offering. Progent's certified e-mail security professionals can help you develop an email safety strategy that features anti-spam and virus defense services and policies.

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    Progent's Cisco-certified wireless technology consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity.

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