For small businesses in Allen Texas, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve most information system problems rapidly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many online support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick fixes manage to end up as big invoices. Progent's skill at solving problems quickly translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.
Progent's highly evolved customer support reporting system keeps detailed documentation for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support rendered to every Progent client by any engineer. This database of issues and fixes is structured as a readily retrievable proprietary database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Allen Texas or to find out more about Progent's phone support programs, call Progent at
Online Technical Services Provided by Progent
Progent's remote support experts have advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's engineers to manage virtually any problem likely to crop up in a small business network. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to clients in Allen include:
Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX such as:
Progent also offers a wide array of online PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center software products to meet the special requirements of your corporation, or providing occasional online staff to work with your existing Help Desk resources during demanding events like software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts offers your customers in Allen Texas instant communication with an efficient technical support resource with years of experience delivering telephone-based support and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's aim is to fix and not just annotate IT problems.
Progent's Mac consultants can support the artistic elements of Mac computing by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio/video or establishing an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Allen Texas remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer support is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on multiple platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |