UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize businesses in Allen Texas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP-certified security consultants to help with advanced security design and business continuity planning.

Progent's online technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for handling problems quickly translates into your company conserving money.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of customized tools and proven processes that promote the highest level of efficiency for online engineering help and troubleshooting for small business information systems. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your computer system remotely without violating corporate security.

Progent's proprietary technical support database application maintains comprehensive documentation for the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services rendered to each Progent customer by any Progent engineer. This database of issues and responses is stored as a quickly retrievable support database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other extensive support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online service specialists can determine the best resolutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Allen Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote consulting experts possess certified skills in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to resolve almost any crisis that may occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to customers with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services Offered by Progent to customers in Allen include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from legacy systems to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and validates a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most intractable challenges surrounding network infrastructure planning, deployment, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software patches. CCIEs provide excellent value because their deep experience permits them to find solutions for even the most complex problems rapidly. In common instances, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few support firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive urgent support for complex network issues that are crippling worker efficiency but are not within the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can tie into your network using state-of-the-art remote support technology in order to perform efficient, safe, and economical analysis and repair. Progent's CCIEs can provide consulting for all of Cisco's market leading selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration support, SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a broad array of online PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.

• CISSP, ISSAP, and CISM Certified System Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help you to recover quickly following a damaging breach. Security support services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting services to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Call Center Support
  Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for small organizations who lack the budget to assemble and manage an in-house Help Desk but who want fast communication with an effective Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex tasks to high-level engineers.

  Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or revamping your current organization, evaluating or customizing Call Center software products to meet the particular requirements of your corporation, or providing occasional online staff to supplement your existing Call Center group during demanding situations like software migrations, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Allen Texas rapid assistance from a large technical support group with extensive experience delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key contributor to business performance, and Progent's policy is to resolve rather than merely track IT problems.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Experts staff can supply phone-based advanced consulting expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft Excel. To read additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can support the imaginative components of Macintosh environments by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Allen Texas online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, system monitoring can ward off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments based on multiple OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.