UNIX and Linux Support

For small and midsize businesses in Allen Texas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's skill at disposing of problems quickly translates into your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes that promote the maximum degree of efficiency for remote help and troubleshooting for small business information systems. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's advanced customer support reporting application stores thorough records describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services delivered to every customer by every Progent consultant. This history of trouble tickets and repairs is organized as an easily searchable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can come up with the best solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Allen Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's online technical support professionals offer certified skills in an extensive array of products and technologies. This broad range of IT skills permits Progent's consultants to address almost any crisis that may crop up in a small business information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-operating system environments, Progent also provides the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical services available from Progent to small businesses in Allen include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy applications to current Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's network technology skills at the master level. CCIEs can handle the most stubborn problems surrounding network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their deep experience enables them to solve even the most complex problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get timely support for severe network problems that are lowering worker efficiency but are outside the experience of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via advanced remote support technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-certified remote service engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad range of online desktop support services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

• CISSP and ISSAP Certified System Security Consultants
  Progent's qualified CISM and CISSP security consultants can provide a range of security services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover rapidly after a serious penetration. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.

• Help Desk Services
  Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the budget to build and maintain an in-house Call Center but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.

  Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or enhancing your current organization, identifying or customizing Help Desk application software to address the particular demands of your business, or providing temporary phone support staff to work with your in-house Help Desk team during demanding scenarios like software migrations, major upgrades, or rolling out new business software.

  Progent's Call Center team of seasoned information technology experts provides your customers in Allen Texas immediate contact with a reliable technical support group with years of experience offering phone help and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant enabler of business performance, and Progent's intent is to resolve rather than just document IT issues.

• Business Applications Services: Education, Programming, and Troubleshooting
  Progent's Applications Consulting Group offers phone-based professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To find out more on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac consultants can support the imaginative components of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video post production lab.

  Remote Network Monitoring Services
  Progent offers businesses in Allen Texas online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By exposing potential problems before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a mix of platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.