For small companies in Allen Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's remote support services represent excellent leverage because they have the practical background and the advanced tools to solve most network problems quickly. Efficient support lowers direct costs because service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you pay only for the services that you receive. Unlike many online support organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs manage to end up as major bills. Progent's skill at dealing with problems quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which allow the maximum degree of efficiency for remote help and troubleshooting for small and midsize business IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system remotely without violating system security.
Progent's proprietary customer support database system keeps comprehensive records of all service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance provided to each client by any consultant. This database of anomalies and solutions is structured as a readily accessible proprietary knowledge base that permits Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other massive technical support databases and allow quick access to manufacturers' internal support staff so Progent's online consulting specialists can arrive at the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Allen Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based technical service engineers have certified skills in an extensive set of technologies. This breadth of technical skills permits Progent's consultants to resolve virtually any crisis likely to occur in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to clients in Allen include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology including system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for analyzing problems within UNIX/Linux systems based on popular versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a consultant's technical skills at the expert level. CCIEs can deal with the most difficult issues encountered in network design, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to fix the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive timely support for serious network infrastructure issues that are impacting worker efficiency but are beyond the experience of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can tie into your network via advanced on-line support tools in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support services including Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP security engineers can provide a variety of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to recover quickly following a serious breach. Security services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Allen Texas Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk services are well suited for smaller businesses who don't have the money or time to support an in-house Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or enhancing your established one, selecting or enhancing Call Center application software to meet the particular needs of your business, or providing temporary phone support personnel to supplement your internal Help Desk team to deal with demanding events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Allen Texas immediate contact with a large network service group with extensive experience delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a key driver of company performance, and Progent's goal is to fix rather than simply document network problems.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides online advanced engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and MS Excel. To find out more about Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can support the creative aspect of Apple Mac computing by offering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Allen Texas remote network and server monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating looming problems before they result in downtime, system monitoring can head off inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a combination of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services