UNIX and Linux Consulting

For small and midsize businesses located in Allen Texas, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer exceptional leverage because they have the practical experience and the advanced technology to solve most network problems quickly. Efficient support lowers direct expenses because solutions require a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted management.

Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes somehow turn into substantial bills. Progent's skill at disposing of problems quickly translates into your company spending less money.

Progent's Online Service Technologies
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for remote engineering help and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's online support team to connect to your system remotely without breaching network security.

Progent's advanced customer support reporting application stores detailed histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help rendered to each Progent customer by every consultant. This archive of anomalies and repairs is structured as an easily exploitable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts are able to find optimal resolutions quickly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Allen Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's remote support engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's consultants to address virtually any crisis likely to crop up in a small company information system. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To help businesses with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support Offered by Progent to companies in Allen include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad array of information technology including system architecture, email solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the top recognition for network professionals, and indicates an individual's network technology skills at the master level. CCIEs can handle the most difficult problems encountered in network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to solve the most difficult problems quickly. In common cases, less seasoned engineers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive timely assistance for serious network problems that are hurting worker efficiency but are beyond the experience of your regular IT maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your network via sophisticated on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network products.

• Authorized Windows Support
  Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full array of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

• CISSP and ISSAP Premier Network Security Consultants
  Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly after a serious penetration. Security support services offered by Progent include: thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; configuring firewalls; building secure techniques for off-site and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote support to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from an effective Call Center with proficient phone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.

  Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk software products to meet the unique requirements of your corporation, or providing temporary online personnel to reinforce your existing Help Desk Call Center team to handle demanding situations such as software migrations, major updates, or rolling out brand new applications.

  Progent's Help Desk staff of veteran information technology consultants provides your workers in Allen Texas instant communication with a large support group with substantial experience delivering phone support and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a significant driver of company performance, and Progent's intent is to solve and not merely record IT problems.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Consulting Group offers online advanced engineering support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can support the creative elements of Macintosh systems by delivering remote help support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or building an audio/video production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Allen Texas remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your IT support is proactive and automated. By detecting looming problems before they cause network outages, system monitoring can head off stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by multiple platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.