Urgent Remote Help for Allen Texas UNIX, Linux, or Sun Solaris NetworksFor small businesses in Allen Texas, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve most information system problems rapidly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating network outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many online support companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where quick fixes manage to end up as big invoices. Progent's skill at solving problems quickly translates into your company spending less money.

Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.

Progent's highly evolved customer support reporting system keeps detailed documentation for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support rendered to every Progent client by any engineer. This database of issues and fixes is structured as a readily retrievable proprietary database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Allen Texas or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's remote support experts have advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's engineers to manage virtually any problem likely to crop up in a small business network. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-platform environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services available from Progent to clients in Allen include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from older systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Allen TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn issues associated with network planning, installation, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value since their deep expertise allows them to solve the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so your company can receive timely assistance for complex network problems that are hurting business productivity but are not within the comfort zone of your regular computer service personnel. Progent's Cisco CCIE support experts can tie into your computer system using the latest remote troubleshooting technology in order to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.

  • Certified Windows Support
    Windows Support for Allen TexasProgent's Microsoft-expert remote support professionals can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a wide array of online PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Premier Network Security Consultants for Allen TexasProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist you to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who don't have the budget to create an internal Help Desk but who need quick access to a dependable Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center software products to meet the special requirements of your corporation, or providing occasional online staff to work with your existing Help Desk resources during demanding events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran network experts offers your customers in Allen Texas instant communication with an efficient technical support resource with years of experience delivering telephone-based support and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's aim is to fix and not just annotate IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. For more on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac consultants can support the artistic elements of Mac computing by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio/video or establishing an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers companies in Allen Texas remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer support is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on multiple platforms.

How Your Allen Texas Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




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    Progent can help organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist you to upgrade from a legacy version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to enhance and repair your current SCVMM ecosystem to make sure you get the highest possible return on investment.

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    Progent's ProSight family of managed services are designed to offer organizations who maintain minimal internal network support teams with affordable access to world-class management tools and technical expertise. Benefits of Progent's ProSight catalog of managed IT services include flat-rate network management expenses, automation of routine administrative tasks, continual absorption of new technology, graceful migration from legacy technology to current solutions, close fit between information technology with business goals, guidance from seasoned IT experts, and allowing management to focus on business rather than ever-changing computer technology.

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    Progent's Cisco-certified CCIE network experts can help you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.

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    Progent offers the expertise of a veteran consultant with years of hands-on experience installing, maintaining, and upgrading video conferencing systems from leading suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT management team, your Internet Service Provider, and your telepresence platform supplier to assist your company maximize the business value of your video conferencing solution.

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    Progent is seeking to find full-time, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco certified network consultants who have Cisco CCNP or CCIE certification; security consultants who have CISSP or CISA or equivalent security certification; and advanced system architecture consultants with a background in mobile access, wireless connectivity, high availability, workplace recovery, information protection, and VMware. Progent also is hiring employees to join Progent's team of desktop service technicians and remote support experts. In addition, Progent is hiring talented managers who can operate productively in our fast-paced, virtual office culture.

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    Microsoft 365, previously branded Office 365, is Microsoft's expanding family of client productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are offered in a variety of product bundles targeted at markets from individuals and households to enterprises. Progent offers fast and easy online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can assist your business to evaluate the wealth of subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and maintain hybrid ecosystems that seamlessly integrate local and cloud-based products and services.

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    With Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain all the benefits of bringing intelligent services into their networks. Cisco's Catalyst switch product line makes it possible to enable features to make your network infrastructure highly robust to accommodate real-time requirements, scalable to facilitate future growth, safe enough to guard confidential information, and designed for differentiating and managing all traffic to streamline network performance. Progent's CCIE and CCNP certified engineers can help you select and deploy Cisco Catalyst switches appropriate for your company. Also, Progent's CISM certified security specialists can help you create a strategic security plan and configure Catalyst switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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  • Les Kent has a 35-year history of effective network integration, executive management, sales, and operations. He has demonstrated a talent for developing elegant information technology solutions during his time as as a system designer, programmer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global enterprises.

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    Progent's Sun Solaris family consulting services offer small companies and developers help with administering and maintaining Solaris environments that coexist with Microsoft-based networks. Progent can give your business contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience provides you with an easy one-stop source to show you how to build and manage a protected and robust mixed-platform network and communications solution that supports Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and repairing SCOM solutions and offer companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    Consultancies Microsoft Certified Systems Administrator (MCSA)

    Progent offers customers access to engineers who have been awarded some of the computer industry's most prestigious certifications. Progent thinks that clients deserve to know that their computer support consultants have accredited training plus broad practical experience so that Progent's clients can engage Progent's support with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts brings priority for substantially superior vendor help than is available to non-certified service providers, enabling Progent to offer clients a higher class of IT support. In other cases, recognized certifications such as CISA or ISSAP for network security can help corporate customers to show compliance with regulatory requirements by engaging the services of accredited industry professionals.

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    Security patch management Consultancy

    Progent's support services for software/firmware update management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances such as routers and wireless access points, and IoT devices like alarms and health monitors.

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-prem installation of Windows Server 2022.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems.

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