For small and midsize companies in Allen or anywhere in Texas, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast solutions manage to turn into large bills. Progent's penchant for disposing of problems efficiently results in your company spending less money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned an array of customized tools and proven processes that ensure the maximum degree of efficiency for online engineering help and repair for small company computer networks. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to link to your company's system remotely without violating system security.
Progent's powerful technical support database system includes extensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services rendered to each Progent client by any consultant. This history of issues and repairs is structured as an easily searchable support database that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other vast technical support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Allen or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online technical support professionals offer certified skills in an extensive set of disciplines. This broad range of capability allows Progent's consultants to tackle almost any emergency that may take place in a small business network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To help customers with mixed-OS environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical support services available from Progent to clients in Allen and throughout the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems encountered in network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience enables them to solve even the most complex problems quickly. In many instances, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive urgent help for severe network infrastructure issues that are lowering worker efficiency but are beyond the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your network using sophisticated remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint 2013 design,
Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recover rapidly after a damaging breach. Security support services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; building secure architectures for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Allen Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for small companies who lack the budget to create an in-house Call Center but who want quick access to an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and acts as a seamless addition to your existing Call Center staff. Progent's Virtual Call Center can operate as an escalation resource for complex computer system challenges, or be available in overflow situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or improving your existing one, selecting or modifying Call Center application software to address the particular needs of your company, or providing temporary online staff to reinforce your in-house Call Center resources to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network experts offers your customers in Allen or anywhere in the state of Texas fast assistance from an effective technical support resource with substantial experience offering telephone-based consulting and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a key contributor to business performance, and Progent's intent is to fix instead of simply report network issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers online professional engineering support and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To learn more information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the artistic aspect of Apple Mac environments by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Allen, or anywhere in the state of Texas, online network monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause crashes, remote monitoring can avoid disruptive and costly information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate multiple OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services