For small companies located in Allen Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at dealing with problems quickly results in your company saving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized tools and field-proven processes which promote the maximum level of efficiency for online engineering help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's environment without violating system security.
Progent's proprietary technical support reporting application keeps comprehensive documentation describing all support that Progent's customers have received. Progent's team engineers have the benefit of the history of services rendered to every Progent customer by any engineer. This database of issues and repairs is stored as a conveniently searchable support database that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts can come up with the best resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Allen Texas or to learn more about Progent's phone support programs, call Progent at
Phone-based Network Support Services Provided by Progent
Progent's remote support engineers possess credentials in an extensive array of disciplines. This broad range of technical skills allows Progent's engineers to tackle practically any crisis that may take place in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with multi-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to clients in Allen include:
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Progent also can deliver a full range of online PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center application software to address the particular needs of your corporation, or adding temporary phone support staff to supplement your internal Help Desk resources to deal with high-demand events such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Allen Texas instant access to a large support group with years of experience providing telephone-based support and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a significant enabler of company productivity, and Progent's intent is to solve and not just annotate technical issues.
Progent's Mac consultants can support the artistic facets of Macintosh computing by providing phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Allen Texas remote network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into crashes, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments based on a mix of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
|Addison|| 5080 Spectrum Drive, #1000
Addison, TX 75001
|(469) 317-9411||Addison Network Support Services|
|Allen||1333 W McDermott, Suite 150
Allen, TX 75013
|(469) 342-0443||Allen Network Support Services|
|Arlington||500 E Front St, #160
Arlington, TX 76011
|(817) 751-7716||Arlington Network Support Services|
|Dallas||3710 Rawlins St, Suite 1420
Dallas, TX 75219
|(214) 446-3777||Dallas Network Support Services|
|Fort Worth||1617 Park Place Avenue
Fort Worth, TX 76110
|(682) 267-0022||Fort Worth Network Support Services|
|Garland||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
|(469) 649-1400||Garland Network Support Services|
|Irving||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
|(469) 565-9652||Irving Network Support Services|
|Plano||5700 Granite Pkwy, Suite 200
Plano, TX 75024
|(469) 929-2939||Plano Network Support Services|
|Southlake||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
|(817) 756-6968||Southlake Network Support Services|