For small and midsize companies in Allen Texas, Progent offers support for networks based on UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This lowers immediate costs because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for disposing of problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies that allow the maximum degree of efficiency for remote consulting and repair for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your company's computer system remotely without compromising network security.
Progent's highly evolved service reporting system stores thorough documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to every Progent client by any consultant. This database of problems and resolutions is stored as a conveniently searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to additional massive technical support databases and permit priority access to vendors' internal product engineers so Progent's remote service experts can come up with optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Allen Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote network support professionals offer credentials in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to address virtually any crisis likely to crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To support companies with mixed-platform networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to companies in Allen include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide range of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs can resolve the most stubborn problems surrounding network planning, deployment, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value because their broad experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get immediate assistance for severe network problems that are impacting worker efficiency but are outside the scope of your regular network maintenance providers. Progent's Cisco CCIE engineers can connect to your computer system using sophisticated on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help you to recuperate quickly after a damaging penetration. Security services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Allen Texas Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are designed for smaller organizations who don't have the resources to create an internal Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Call Center software to meet the special requirements of your company, or providing temporary online staff to supplement your in-house Call Center resources to deal with high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology professionals offers your computer users in Allen Texas immediate contact with a large technical support group with years of background providing phone consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to fix instead of just document IT issues.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional engineering expertise and training in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the artistic components of Mac systems by delivering phone-based help services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Allen Texas online network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on multiple OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services