For small and midsize businesses in Allen or anywhere in the state of Texas, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value because they have the practical background and the advanced tools to solve most network problems quickly. Efficient support lowers immediate expenses because service calls take up a smaller number of billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at solving technical issues quickly translates into your business spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for online technical support and troubleshooting for small and midsize company IT networks. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the experts of Progent's remote service group to communicate with your company's environment without compromising network security.
Progent's sophisticated customer support database application keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of services provided to each Progent client by any consultant. This history of trouble tickets and resolutions is stored as a conveniently accessible internal database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support databases and allow fast access to vendors' internal support staff with the result that Progent's remote service experts can determine the best resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Allen or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support engineers have certified skills in a comprehensive array of disciplines. This wide range of technical skills enables Progent's engineers to tackle practically any emergency that may occur in a small business information system. Certifications held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to companies with multi-operating system environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to clients in Allen and throughout the state of Texas include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can deal with even the most difficult issues occurring in network design, integration, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to resolve the most intractable problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone contact with a CCIE so you can receive immediate help for severe network infrastructure problems that are crippling business efficiency but are not within the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your environment using advanced remote support technology to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service engineers can provide computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote desktop support services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recover rapidly following a damaging penetration. Security services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; designing safe techniques for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses often need. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Allen Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for small companies who don't have the resources to support an in-house Call Center but who need fast communication with an effective Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Help Desk software products to meet the special requirements of your company, or providing occasional phone support personnel to reinforce your internal Call Center team during high-demand scenarios like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned network consultants offers your customers in Allen or anywhere in the state of Texas quick contact with a reliable network service resource with years of experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to business productivity, and Progent's aim is to fix instead of simply record technical problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team can supply phone-based professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. For more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the imaginative elements of Mac environments by offering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Allen, or anywhere in the state of Texas, online network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so that your computer maintenance is proactive and automated. By anticipating emerging issues before they expand into downtime, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services