For small and midsize companies in Allen Texas, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve most information system issues quickly. Efficient support lowers direct expenses since service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally in incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you pay only for the support that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor solutions manage to end up as large bills. Progent's skill at dealing with technical issues quickly translates into your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to interface to your computer system remotely without violating system security.
Progent's powerful customer support database application keeps detailed documentation for the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support rendered to each customer by every engineer. This history of trouble tickets and fixes is stored as an easily searchable proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other vast support databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting experts can find the most efficient resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Allen Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based support engineers offer credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's engineers to address virtually any emergency likely to take place in a small business network. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To help businesses with multi-platform networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services provided by Progent to clients in Allen include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of computer technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates a person's network technology knowledge at the master level. CCIEs can handle the most complex problems surrounding network planning, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to resolve the most intractable problems quickly. In many cases, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get urgent support for serious network problems that are hurting worker efficiency but are outside the comfort zone of your regular computer maintenance personnel. Progent's CCIE engineers can communicate with your computer system by means of sophisticated remote support tools in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support services such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP network security consultants offer a variety of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security services offered by Progent cover thorough network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; building safe architectures for remote and mobile access; defending your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies often need. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Allen Texas Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk with proficient telephone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk application software to handle the special needs of your business, or providing temporary phone support staff to supplement your in-house Help Desk resources to deal with demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran network professionals offers your computer users in Allen Texas rapid contact with an efficient network service group with years of experience providing phone support and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to solve instead of just track network issues.
Applications Support: Training, Development, and Integration
Progent's Applications Experts staff provides online advanced engineering expertise and education in specific business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications including CRM, MS Office Project, MS Word, and Office Excel. To read more concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can promote the creative elements of Apple Mac systems by providing remote consulting services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Allen Texas remote network and server monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your IT support is proactive and automated. By exposing potential trouble spots before they cause downtime, proactive monitoring can avoid stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks based on multiple operating systems.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services