For small and midsize companies in Allen Texas, Progent offers support for networks based on UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This lowers immediate costs because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for disposing of problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies that allow the maximum degree of efficiency for remote consulting and repair for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your company's computer system remotely without compromising network security.
Progent's highly evolved service reporting system stores thorough documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to every Progent client by any consultant. This database of problems and resolutions is stored as a conveniently searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to additional massive technical support databases and permit priority access to vendors' internal product engineers so Progent's remote service experts can come up with optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Allen Texas or to find out more about Progent's phone support options, call Progent at
Remote Support Services Available from Progent
Progent's remote network support professionals offer credentials in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to address virtually any crisis likely to crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To support companies with mixed-platform networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to companies in Allen include:
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Progent in addition can deliver a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Call Center software to meet the special requirements of your company, or providing temporary online staff to supplement your in-house Call Center resources to deal with high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology professionals offers your computer users in Allen Texas immediate contact with a large technical support group with years of background providing phone consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to fix instead of just document IT issues.
Progent's Apple Mac experts can promote the artistic components of Mac systems by delivering phone-based help services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Allen Texas online network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on multiple OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |