Fast Remote Technical Support for Allen Texas UNIX or Linux SystemsFor small and midsize businesses in Allen Texas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's skill at disposing of problems quickly translates into your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes that promote the maximum degree of efficiency for remote help and troubleshooting for small business information systems. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's advanced customer support reporting application stores thorough records describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services delivered to every customer by every Progent consultant. This history of trouble tickets and repairs is organized as an easily searchable internal knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can come up with the best solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Allen Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's online technical support professionals offer certified skills in an extensive array of products and technologies. This broad range of IT skills permits Progent's consultants to address almost any crisis that may crop up in a small business information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-operating system environments, Progent also provides the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical services available from Progent to small businesses in Allen include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy applications to current Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Consultants for Allen TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's network technology skills at the master level. CCIEs can handle the most stubborn problems surrounding network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their deep experience enables them to solve even the most complex problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get timely support for severe network problems that are lowering worker efficiency but are outside the experience of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via advanced remote support technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Experts
    Windows Support for Allen TexasProgent's Microsoft-certified remote service engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad range of online desktop support services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Certified Network Security Engineers for Allen TexasProgent's qualified CISM and CISSP security consultants can provide a range of security services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover rapidly after a serious penetration. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the budget to build and maintain an in-house Call Center but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or enhancing your current organization, identifying or customizing Help Desk application software to address the particular demands of your business, or providing temporary phone support staff to work with your in-house Help Desk team during demanding scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology experts provides your customers in Allen Texas immediate contact with a reliable technical support group with years of experience offering phone help and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant enabler of business performance, and Progent's intent is to resolve rather than just document IT issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To find out more on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the imaginative components of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Allen Texas online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By exposing potential problems before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a mix of platforms.

How Your Allen Texas Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




An index of content::

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    Progent can provide comprehensive help for every step of your Exchange Server 2010 migration with services that include end-to-end project management, site analysis, project planning, specification of new software licenses and equipment needed, recommended vendor sourcing, pilot testing at customer site or at Progent's testing lab, managing transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the previous system, and training for client's IT staff and end users.

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    Progent provides a selection of network support packages for small companies. These IT outsourcing and network monitoring services are based on the anticipatory problem handling abilities of Operations Manager 2007, a next-generation network and system management product that tracks the reliability, performance, and safety of your information system and identifies potential troubles before they can bring down your system. With Progent's affordably priced network service programs, small organizations can choose a basic co-sourcing service program built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package.

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    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your servers, endpoints printers and scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as alarms and health monitors.

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    Microsoft SQL Server 2014 incorporates significant improvements in critical areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services that include system design, deployment, administration, troubleshooting, and application development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it.

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    Progent's Cisco CCIE wireless network infrastructure experts offer remote or on-premises configuration and troubleshooting services to help your organization to design, implement, update, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet wireless APs to work with your unique workplace layout, construction, and expected workloads.

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    Key characteristics of Microsoft Dynamics GP accounting include a modular structure that allows you to buy only the functionality you require, a standardized architecture built on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, enhanced reporting services that permit you to monitor all activities, income and expenses and sales patterns, integration with Microsoft Office to enable access to corporate data, the ability to process information from almost any database or workstation application into Microsoft GP/Great Plains, and an open architecture that makes it easy to create specialized applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can offer expert GP support professionals to show you how to turn the advanced features of Dynamics GP business accounting software into a high-value business solution.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues.

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    Progent offers a selection of network service packages for small businesses. These IT outsourcing and server monitoring solutions are built around the anticipatory problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT management product that monitors the availability, performance, and safety of your network and identifies incipient problems before they can bring down your system. With Progent's affordably priced IT support programs, small companies can choose a basic co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.

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    To deliver cost-effective IT support for small companies, Progent has developed full-service computer outsourcing packages that give small offices fast access to technical expertise without forcing you to hire, train, and maintain a large in-house IT team. Progentís IT outsourcing packages offer you an affordable way for building a secure and robust environment for your favorite Microsoft Windows business productivity products such as Microsoft Office XP and Microsoft Office 2003.

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    Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to create a manageable and secure communications environment that supports the modern BYOD computing style with instant messaging, presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 consultants and network architects can help your company to assess the advantages of Lync 2013, design an in-house, cloud-based (with Lync Online) or hybrid topology appropriate for your present and future goals, implement Lync Server 2013 so as to speed up your return on investment, and provide live online and onsite training to your management team and users. Progent offers in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync 2013 with popular Microsoft 365 applications such as Outlook and PowerPoint.

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    Progent has two decades of experience helping small and medium-size businesses to plan, deploy, optimize, administer, and debug computer networks that incorporate telecommuters.

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    Progent's Office Word and Microsoft 365 Word experts offer a wide selection of economical remote consulting services to assist your organization to maintain your existing Microsoft Word solution or assist you to migrate to a current version of Office Word. Services available from Progent's experts include VBA software development, identifying and fixing compatibility problems between different releases of Word, integrating Office Word with different Office applications such as Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and online training sessions tailored for your special requirements.

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    Progent has delivered support for Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, software development, education, and troubleshooting services since the product's original release. Progent offers top-tier expertise for updating out of date Dynamics GP deployments. Progent can help you to plan, test, and implement an efficient migration from a a legacy version of GP to the current edition of Dynamics GP.

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    Progent can help your organization to design a migration to Microsoft Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.

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