For small companies in Allen Texas, Progent offers help for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where fast fixes manage to end up as large invoices. Progent's penchant for disposing of problems quickly translates into your company spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized technologies and field-proven processes that permit the maximum level of effectiveness for online technical support and troubleshooting for small company computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to connect to your company's system remotely without violating corporate security.
Progent's powerful customer support database system includes detailed documentation for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support delivered to every Progent client by every engineer. This database of trouble tickets and solutions is structured as a readily retrievable internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive technical support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote service specialists are able to come up with optimal solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Allen Texas or to find out additional information about Progent's online support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's phone-based technical support experts possess certified skills in an extensive array of technologies. This wide range of capability permits Progent's consultants to manage virtually any problem that may take place in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To support businesses with mixed-OS networks, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to clients in Allen include:
Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition offers a wide range of online PC desktop consulting and support services such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in creating an efficient new Call Center or improving your existing organization, selecting or customizing Help Desk software products to address the special demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk team during unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Allen Texas rapid communication with an effective network service resource with extensive background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a key contributor to company success, and Progent's intent is to fix rather than just track network issues.
Progent's Mac experts can nurture the artistic elements of Macintosh computing by delivering phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Allen Texas remote computer system monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they result in crashes, system monitoring can minimize stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a mix of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |