For small companies in Allen or anywhere in Texas, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where quick solutions somehow turn into major tabs. Progent's skill at solving problems quickly results in your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for small business computer systems. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system without breaching system security.
Progent's proprietary technical support reporting system keeps comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have access to the records of support rendered to every customer by any Progent consultant. This database of issues and resolutions is organized as an easily accessible internal database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's online consulting specialists are able to find the most efficient resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Allen or anywhere in Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online support professionals offer credentials in an extensive array of disciplines. This wide range of capability permits Progent's engineers to tackle practically any problem that may crop up in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support businesses with multi-operating system networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to customers in Allen and anywhere in the state of Texas include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology such as network infrastructure, email systems, system and process security, UNIX and Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates a person's technical knowledge at the master level. Cisco CCIEs can resolve the most complex problems surrounding network planning, integration, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. CCIEs offer excellent value because their depth of expertise allows them to find solutions for even the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive immediate assistance for severe network infrastructure issues that are hurting worker efficiency but are outside the comfort zone of your local computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art remote support tools in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert online service experts can provide network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; integrating firewalls; building secure techniques for off-site and mobile connectivity; securing your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Allen Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the resources to assemble and manage an internal Call Center but who need fast communication with a reliable Call Center with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or revamping your current organization, identifying or enhancing Call Center software products to meet the special requirements of your corporation, or adding occasional online personnel to work with your existing Help Desk team to handle unusually busy situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Allen or anywhere in the state of Texas rapid access to a large network service group with years of experience providing phone consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk the reputation as a key driver of company efficiency, and Progent's policy is to resolve instead of just record network problems.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply online advanced consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as CRM, Office Project, Office Word, and Office Excel. To read more information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can nurture the imaginative aspect of Macintosh computing by offering remote consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in Allen, or anywhere in the state of Texas, remote network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into network outages, system monitoring can avoid inconvenient and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a mix of OS platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services