For small and midsize businesses located in Allen Texas, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to resolve most information system issues rapidly. This lowers direct expenses since solutions take up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as big invoices. Progent's penchant for dealing with problems efficiently results in your business saving cash.
Progent's Remote Service Technologies
Over time, Progent has developed a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for online technical support and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to communicate with your company's computer system remotely without violating corporate security.
Progent's proprietary technical support reporting application maintains thorough documentation for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services delivered to every client by every Progent consultant. This history of problems and repairs is organized as a quickly retrievable proprietary database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Allen Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online technical service professionals offer certified skills in a comprehensive array of disciplines. This breadth of technical skills enables Progent's engineers to handle virtually any problem that may occur in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-platform networks, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services provided by Progent to clients in Allen include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and validates an individual's networking skills at the master level. CCIEs can handle even the most stubborn issues surrounding network infrastructure design, integration, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to solve even the most difficult problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network issues that are hurting worker productivity but are beyond the experience of your ordinary network service resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated on-line support technology to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recover rapidly after a damaging penetration. Security solutions offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; securing your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Allen Texas Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the budget to assemble and manage an in-house Call Center but who want fast response from an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or improving your established one, identifying or modifying Help Desk Call Center application software to meet the particular needs of your business, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.
Progent's Call Center team of experienced information technology professionals gives your clients in Allen Texas rapid communication with an efficient technical support group with extensive background delivering phone support and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a major enabler of business performance, and Progent's policy is to resolve and not simply track IT issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Excel. To learn more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the creative facets of Macintosh environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Allen Texas online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your network support is proactive and automated. By exposing emerging issues before they grow into downtime, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services