For small businesses located in Allen or anywhere in Texas, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value because they have the practical experience and the sophisticated technology to solve the majority of information system issues quickly. This lowers immediate costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally in indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving technical issues quickly results in your company spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized tools and proven processes that ensure the highest level of efficiency for remote technical support and repair for small and midsize company computer networks. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to link to your network without violating corporate security.
Progent's advanced service database system keeps comprehensive histories of the support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of all help delivered to each client by any consultant. This history of anomalies and repairs is stored as a quickly searchable support knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Allen or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote network support engineers possess credentials in an extensive set of technologies. This broad scope of IT skills allows Progent's engineers to manage virtually any problem likely to take place in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to companies in Allen and throughout the state of Texas include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad array of computer technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency online help for analyzing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs can deal with the most stubborn issues encountered in network design, installation, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience enables them to solve even the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes.
Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can get urgent assistance for severe network problems that are hurting worker efficiency but are outside the comfort zone of your ordinary IT support group or consultant. Progent's CCIE consultants can communicate with your network using the latest on-line support tools to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of remote PC desktop support services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection services that can improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your business to recover quickly after a damaging breach. Security services offered by Progent cover in depth security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on time. Progent's special online consulting services include:
How Your Allen Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are designed for small companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient telephone assistance plus the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk software products to address the unique demands of your company, or providing occasional phone support personnel to work with your internal Help Desk resources to handle demanding scenarios like software migrations, major updates, or installing new business software.
Progent's Help Desk staff of seasoned information technology experts gives your computer users in Allen or anywhere in the state of Texas rapid assistance from an efficient support resource with years of background delivering phone help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's target is to fix and not simply record IT problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and MS Excel. To learn more information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the creative elements of Mac environments by providing phone-based help support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Allen, or anywhere in the state of Texas, online network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By spotting emerging problems before they grow into crashes, system monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on a mix of operating systems.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services