For small businesses in Allen Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they have the real-world background and the advanced technology to solve most information system problems quickly. This lowers direct expenses because solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike many remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where quick fixes somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently translates into your company conserving cash.
Progent's Online Support Tools
Over the years, Progent has refined an array of customized technologies and field-proven processes which promote the maximum level of effectiveness for online help and repair for small company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to link to your environment without breaching corporate security.
Progent's advanced service database system stores extensive documentation describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each client by any Progent engineer. This database of problems and resolutions is stored as a conveniently accessible support database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists can find the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Allen Texas or to find out more about Progent's phone support options, call Progent at
Phone-based Technical Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to handle virtually any emergency that may take place in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support available from Progent to clients in Allen include:
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software products to address the unique needs of your company, or providing occasional phone support staff to reinforce your internal Call Center resources to handle high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network experts offers your customers in Allen Texas rapid access to an effective support group with years of experience providing telephone-based help and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a crucial enabler of business performance, and Progent's goal is to resolve instead of merely track network problems.
Progent's Apple Mac professionals can promote the imaginative aspect of Mac computing by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Allen Texas online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive and automated. By spotting possible issues before they expand into network outages, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |