Immediate Remote Support for Allen Texas Information Networks
Fast Remote Consulting for Allen NetworksFor organizations located in Allen Texas, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes which ensure the highest level of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to access your environment remotely without breaching corporate security.

Progent's powerful service database system includes thorough documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each customer by any Progent engineer. This database of problems and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can come up with optimal resolutions quickly.

Remote technical support services provided by Progent to customers in Allen Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network professionals gives your workers in Allen Texas immediate communication with an effective support resource with years of experience offering telephone-based support and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a major enabler of business performance, and Progent's aim is to fix instead of merely annotate IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Allen Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of operating systems.
How Your Allen Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Allen Texas, Progent's online computer support specialists are ready to provide expert and cost-effective IT help whenever your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Allen organization has a local independent consultant or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Allen Texas
Progent's online support services enable your Allen business to have the advantages of timely, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Allen Texas, nearby network service resources, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical problems. However, IT crises may strike when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual service people. In these situations, Progent's on-call service specialists provide a convenient, quick, and budget-friendly way to supplement your local resources and to convey useful knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance consultants. Although independent service people have smaller internal costs than larger consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly built systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a broad range of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each customer. The practice of detailing and archiving service records allows more effective support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

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    If your organization does not need emergency remote support but expects to need assistance with your network soon, you can save time and expenses and ensure that the appropriate expertise will be available when you want it by getting in touch with a Progent sales agent and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.

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