Fast and Affordable Online Technical Support for Allen Texas IT Networks
For companies located in Allen Texas, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most information system problems rapidly. This lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online support companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to turn into major bills. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and proven processes that permit the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to access your company's system remotely without violating network security.
Progent's advanced customer support reporting application keeps extensive documentation of the support that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every Progent customer by every Progent engineer. This archive of problems and fixes is organized as a conveniently exploitable support database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts can find the most efficient resolutions in the least time.
Online technical support services available from Progent to clients in Allen Texas include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most challenging problems associated with network design, installation, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent value since their depth of expertise permits them to solve problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment via state-of-the-art on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer help for all of Cisco's top-selling selection of connectivity products by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your company to recover quickly after a serious breach. Security services available from Progent include: in depth data security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert remote consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad array of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Allen Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Allen Texas quick contact with an efficient technical support group with years of experience delivering telephone-based support and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a solid driver of company success, and Progent's goal is to fix rather than just track technical issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers online professional engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Allen Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your IT support is proactive and automated. By anticipating emerging issues before they evolve into crashes, system monitoring can avoid disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a combination of operating systems.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Allen Texas, Progent's online network support specialists can deliver effective and economical IT help the instant your company needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Allen company relies on a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to deal with sudden system emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Organizations in Allen Texas
Progent's remote IT consulting services allow your Allen organization to realize the benefits of on-call, world-class IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site IT resources
With most businesses in Allen Texas, local computer support resources, whether made up of independent consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals provide an easy, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to resolve downstream issues locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller offices often rely on independent freelance service providers. Although freelance service people have less internal costs than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains available.
- Build a Solid Foundation for Seamless Growth
Businesses often begin with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get piled on top of a weak foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed environments require proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet critical business requirements and simplify future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller companies require advice and technical training to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is attempting to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.