Immediate Online Troubleshooting for Allen Texas IT Networks
Fast Phone Support for Allen NetworksFor organizations located in Allen Texas, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick fixes manage to turn into large tabs. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent's online support team can access your company's computer system without breaching network security.

Progent's sophisticated technical support reporting system includes detailed histories of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services rendered to each customer by every Progent consultant. This history of issues and responses is organized as a conveniently retrievable internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' internal product engineers so Progent's online consulting specialists can come up with optimal resolutions quickly.

Online technical support services offered by Progent to customers in Allen Texas include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and fast recovery of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk team of experienced network consultants gives your workers in Allen Texas immediate contact with an efficient network service group with substantial experience delivering telephone-based support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's intent is to solve and not merely track technical issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online advanced consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Allen Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating possible issues before they cause crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate multiple OS platforms.
How Your Allen Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Allen Texas, Progent's online computer support engineers can provide professional and cost-effective IT support the instant your company needs it. More than two decades of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Allen business deals with a local independent consultant or employs an in-house IT staff that know how to handle typical computer issues, Progent's Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to resolve unexpected system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Services for Allen Texas
Progent's phone help, Internet-based repair, system security expertise, and system management services give companies in Allen Texas the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital devices that power your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your business.

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