Immediate Remote Troubleshooting for Allen Texas IT Networks
Urgent Phone Support for Allen NetworksFor organizations in Allen Texas, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls use up minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which allow the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's proven technical support reporting system maintains thorough documentation of all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of services provided to every Progent client by every consultant. This history of trouble tickets and solutions is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from vendors' in-house support staff so Progent's online service specialists can arrive at optimal resolutions promptly.

Online support offered by Progent to clients in Allen Texas include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of important files/folders, applications, system images, plus VMs. ProSight DPS helps you protect against data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity on a device that only you possess and that uses a different network channel. A wide selection of devices can be used for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts gives your clients in Allen Texas fast contact with a dependable technical support group with extensive background offering telephone-based support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a solid contributor to company efficiency, and Progent's goal is to solve instead of simply document IT issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Office Word, and Office Excel. To find out more on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Allen Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your business so that your IT maintenance is proactive and automated. By uncovering potential trouble spots before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate multiple platforms.
How Your Allen Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Allen Texas, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT help whenever your organization has to have it. More than 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Allen organization relies on a local independent support technician or employs an in-house organization that know how to deal with typical network issues, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to handle sudden network crises or especially tough integration projects.

Advantages of Progent's IT Support for Businesses in Allen Texas
Progent's online support services enable your Allen company to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Allen Texas, local computer service resources, whether made up of freelance consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, major troubles can spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's online service specialists offer a convenient, quick, and economical solution to augment your local resources and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses commonly rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your business expands, network downtime and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often start with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system architecture able to deliver the stable foundation to handle current business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of product alternatives available for promoting business success and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the front lines of IT support, performing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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