Fast and Affordable Online Help for Allen Information Networks
For companies located in Allen or anywhere in Texas, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve most information system problems quickly. This lowers direct costs since solutions use up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves even more with incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick fixes somehow turn into large tabs. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment without violating system security.
Progent's powerful customer support database application includes extensive histories describing the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to each client by any engineer. This database of anomalies and resolutions is stored as a conveniently retrievable support database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from vendors' internal product engineers so Progent's remote service specialists can come up with the best resolutions quickly.
Remote support provided by Progent to businesses in Allen and throughout the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-expert online service engineers offer computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 design, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most difficult issues surrounding network design, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to resolve problems quickly. In typical cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of advanced on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity devices by providing services that include:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive data security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to cover a wide spectrum of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Allen Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the money or time to support an internal Help Desk Call Center but who want fast response from a dependable Call Center with professional phone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progent's Help Desk consulting support can support you in building an effective new Help Desk or enhancing your existing one, selecting or enhancing Call Center application software to meet the special demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk Call Center resources to deal with high-demand events like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network consultants gives your workers in Allen or anywhere in the state of Texas instant assistance from a dependable support group with substantial experience delivering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a key driver of company efficiency, and Progent's aim is to resolve instead of merely report network problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides online professional engineering support and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Allen, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support a mix of operating systems.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Allen or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to provide effective and economical system help the moment your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Allen organization has a local freelance support technician or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to solve unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Computer Services for Allen
Progent's online help, remote troubleshooting, network security expertise, and network management services offer businesses in Allen or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Allen and is also ideal for networks in more remote regions of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers online help on a per-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for phone help and requires no monthly retainer for support services delivered during regular business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting support in specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that meet the specific needs of your company.
- State of the Art Remote Connectivity Tools
Secure remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated remote access tools and expert technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.