Immediate Remote Support for Allen Texas IT Networks
Fast Online Consulting for Allen NetworksFor organizations located in Allen Texas, Progent provides remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value because they possess the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support reduces direct costs since service calls require fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike many online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where speedy. minor repairs manage to turn into major bills. Progent's skill at solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that promote the highest degree of effectiveness for online help and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without compromising network security.

Progent's powerful service reporting application stores comprehensive documentation of all support that Progent's customers have received. Progent's authorized consultants have access to the records of services provided to each client by every Progent consultant. This history of problems and resolutions is organized as an easily searchable proprietary database that enables Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine optimal resolutions quickly.

Remote services available from Progent to customers in Allen Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and rapid restoration of vital files, apps, images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center software to address the unique requirements of your business, or providing occasional phone support staff to reinforce your internal Call Center resources to deal with high-demand scenarios like software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran network professionals offers your computer users in Allen Texas immediate access to a large support resource with years of experience offering phone support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a key driver of business success, and Progent's intent is to fix and not simply report IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Allen Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your business so that your computer support is proactive and automated. By anticipating looming problems before they cause crashes, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of operating systems.
How Your Allen Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Allen Texas, Progent's online network support specialists can provide effective and affordable system support whenever your business has to have it. Over two decades of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Allen company has a local independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to address unexpected network emergencies or especially complicated integration projects.

Details of Progent's Online Computer Services for Allen Texas
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give offices in Allen Texas the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your office world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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    Progent offers the support of a veteran specialist with years of hands-on experience installing, maintaining, and upgrading telepresence systems from top-tier suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal IT support team, your ISP, and your video conferencing platform vendor to help your organization maximize the business value of your video conferencing solution.

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    For enterprise project management support, Progent can provide access to senior IT experts with years of background in IT management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist enterprise clients adhere to best practices to make sure strategic projects are successfully completed on schedule and on budget.


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