Fast and Affordable Remote Support for Allen Texas IT Networks
For businesses located in Allen Texas, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where fast repairs somehow end up as major invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies which ensure the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent's Technical Response Center can interface to your company's system without breaching system security.
Progent's advanced customer support reporting application stores thorough records for all support that Progent's customers have received. Progent's staff consultants have access to the history of services delivered to each customer by every Progent engineer. This archive of anomalies and resolutions is stored as an easily searchable internal knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting specialists can determine the best resolutions in the least time.
Online support provided by Progent to clients in Allen Texas include:
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Certified MS Windows Experts
Progent's Microsoft-certified remote service experts offer computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop services to help your business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network consultants, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most complex challenges occurring in network planning, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness because their broad experience enables them to resolve problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your network via advanced remote support technology to perform quick, safe, and affordable analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking products by delivering services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help you to identify and isolate infected devices and protect undamaged resources from being compromised. If your Allen network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery consultants can assist your Allen company to restore a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of cybersecurity experts bring the wide range of skills necessary to reconstruct all vital components of a compromised network rapidly and with little loss of data. To find out more, visit Progent's ransomware removal and business restoration expertise.
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CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection solutions to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up quickly following a damaging penetration. Security solutions available from Progent cover in depth network security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent can provide advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 integration with on-prem Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad array of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency online help analyzing problems within UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your designated IT management staff and your Progent consultant so potential issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
Progent's Co-managed Service Desk offers a seamless supplement to your internal support resources. End user interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your corporate network support resources, by Progent's team, or a mix of the two. Your business has unrestricted versatility to expand or shrink your share of technical support activity as required. Progent provides initial installation and onboarding of the professional services PSA software plus documentation, validation and education.
To learn more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
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Help Desk Call Center Expertise
Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center application software to address the unique requirements of your corporation, or providing temporary phone support personnel to supplement your in-house Call Center group to deal with unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Call Center team of veteran network experts offers your workers in Allen Texas immediate communication with a large network service group with extensive background providing telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a crucial contributor to company productivity, and Progent's goal is to fix and not just report IT issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts staff offers remote advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Allen Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By exposing possible issues before they grow into network outages, proactive monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a combination of platforms.
How Your Allen Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Allen Texas, Progent's online computer support engineers can deliver effective and affordable system support the moment your company needs it. Over 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while avoiding the expense and lost time associated with in-person support visits.
Even if your Allen business deals with a regular freelance consultant or employs an in-house IT staff that can handle typical computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to fix sudden system emergencies or especially complicated integration projects.
Features of Progent's Remote Network Services for Allen Texas
Progent's online support, remote repair, system security expertise, and network management services give offices in Allen Texas unparalleled leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Allen Texas and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for phone help and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Application Programming
Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that match the specific requirements of your company.
- State of the Art Online Connectivity Software
Protected online access permits Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive personal service call. Effective remote connectivity tools and experienced engineers together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, in the trenches of network support, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.