Fast Remote Help for Allen Texas Networks
For businesses in Allen Texas, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve most information system issues quickly. This reduces direct expenses because service calls accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for businesses that rely on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing model for online support is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where quick solutions manage to turn into substantial tabs. Progent's penchant for solving technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-tested processes that promote the maximum level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your computer system without compromising network security.
Progent's proven technical support database application stores thorough records describing the support that Progent's clients have received. Progent's staff consultants have access to the details of services rendered to every Progent client by any consultant. This database of problems and repairs is organized as an easily searchable proprietary database that enables Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts can find the most efficient solutions quickly.
Online technical support services available from Progent to companies in Allen Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad range of platform support services including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and upgrade support and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the master level. CCIEs can resolve even the most stubborn issues associated with network design, installation, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional value since their deep expertise allows them to resolve problems quickly. In common instances, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your network by means of state-of-the-art remote troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of networking appliances by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to enhance the safety of your Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover rapidly after a serious penetration. Security solutions offered by Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; installing firewalls; building secure architectures for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and fast recovery of vital files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Allen Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of veteran network consultants offers your clients in Allen Texas immediate assistance from an effective support resource with extensive background offering phone help and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's target is to resolve instead of simply record IT issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth engineering support and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For more on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Allen Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By exposing emerging problems before they evolve into downtime, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Allen Texas, Progent's phone-based network support engineers can provide expert and affordable system support the moment your organization has to have it. Over 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Allen organization has a regular freelance consultant or employs a full time organization that know how to handle common network problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to address sudden system crises or especially complex integration projects.
Details of Progent's Remote Network Support for Allen Texas
Progent's online support, Internet-based repair, system security consulting, and system management services give businesses in Allen Texas the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's experts can provide your office world class network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Allen Texas and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online support and requires no monthly subscription fee for support services delivered during regular business hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that align with the specific requirements of your company.
- Advanced Online Access Tools
Protected remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite visit. Cutting-edge remote access software and experienced technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and remote network analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Service for High System Uptime
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every customer. The practice of documenting and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.