Immediate Remote Support for Allen Texas Information Networks
For organizations located in Allen Texas, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes which ensure the highest level of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to access your environment remotely without breaching corporate security.
Progent's powerful service database system includes thorough documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each customer by any Progent engineer. This database of problems and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can come up with optimal resolutions quickly.
Remote technical support services provided by Progent to customers in Allen Texas include:
Certified Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and certifies an individual's networking knowledge at the expert level. CCIEs know how to deal with even the most stubborn challenges surrounding network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their deep experience enables them to find solutions for problems quickly. In common instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via advanced on-line support tools to perform quick, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity devices by providing services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly after a damaging penetration. Security solutions offered by Progent cover thorough information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a wide array of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance analyzing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Allen Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network professionals gives your workers in Allen Texas immediate communication with an effective support resource with years of experience offering telephone-based support and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a major enabler of business performance, and Progent's aim is to fix instead of merely annotate IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Allen Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of operating systems.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Allen Texas, Progent's online computer support specialists are ready to provide expert and cost-effective IT help whenever your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your Allen organization has a local independent consultant or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle unexpected system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Allen Texas
Progent's online support services enable your Allen business to have the advantages of timely, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
With most offices in Allen Texas, nearby network service resources, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical problems. However, IT crises may strike when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual service people. In these situations, Progent's on-call service specialists provide a convenient, quick, and budget-friendly way to supplement your local resources and to convey useful knowledge to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller organizations often rely on individual freelance consultants. Although independent service people have smaller internal costs than larger consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Businesses typically begin with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly built systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a broad range of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each customer. The practice of detailing and archiving service records allows more effective support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.