Fast and Affordable Online Technical Support for Allen Texas IT Networks
Fast Online Technical Support for Allen NetworksFor companies located in Allen Texas, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most information system problems rapidly. This lowers immediate expenses since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online support companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to turn into major bills. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and proven processes that permit the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to access your company's system remotely without violating network security.

Progent's advanced customer support reporting application keeps extensive documentation of the support that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every Progent customer by every Progent engineer. This archive of problems and fixes is organized as a conveniently exploitable support database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts can find the most efficient resolutions in the least time.

Online technical support services available from Progent to clients in Allen Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Allen Texas quick contact with an efficient technical support group with years of experience delivering telephone-based support and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a solid driver of company success, and Progent's goal is to fix rather than just track technical issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers online professional engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Allen Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your IT support is proactive and automated. By anticipating emerging issues before they evolve into crashes, system monitoring can avoid disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a combination of operating systems.
How Your Allen Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Allen Texas, Progent's online network support specialists can deliver effective and economical IT help the instant your company needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Allen company relies on a regular independent support technician or maintains an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to deal with sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Allen Texas
Progent's remote IT consulting services allow your Allen organization to realize the benefits of on-call, world-class IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Allen Texas, local computer support resources, whether made up of independent consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals provide an easy, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller offices often rely on independent freelance service providers. Although freelance service people have less internal costs than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get piled on top of a weak foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed environments require proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet critical business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical training to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is attempting to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent offers two low-cost service packages designed to allow small businesses to receive an independent security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security engineer administers an extensive test of your IT infrastructure from beyond your firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, an engineer runs a network scan from an authorized computer within your company firewall to assess the risk to internal attacks. The two security inventory services are set up and executed from a protected remote site.

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    If your business does not require immediate remote help but expects to need assistance with your information system soon, you can save time and money and ensure that the right expertise will be available when you want it by getting in touch with a Progent sales agent and registering as a customer. For more information, call 800-993-9400 or send email to information@progent.com.

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