Immediate Online Troubleshooting for Allen Texas Information Networks
For businesses in Allen Texas, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. This reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven processes that allow the highest level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's network remotely without violating system security.
Progent's advanced service database application maintains thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services rendered to every client by every Progent engineer. This archive of anomalies and solutions is organized as a readily exploitable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available additional vast technical databases and permit priority access to vendors' in-house product engineers so Progent's online service specialists are able to find optimal resolutions in the least time.
Remote support offered by Progent to businesses in Allen Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to help you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and certifies an individual's technical knowledge at the master level. CCIEs can deal with even the most challenging problems surrounding network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco CCIEs are an excellent value since their broad experience allows them to find solutions for problems quickly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via advanced on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs deployment expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recuperate quickly after a damaging breach. Security consulting services available from Progent cover in depth information security and compliance audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad spectrum of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Allen Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk or revamping your current organization, identifying or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or providing occasional online staff to supplement your in-house Help Desk Call Center resources during demanding events like software migrations, mass updates, or installing brand new business software.
Progent's Call Center staff of seasoned information technology professionals offers your clients in Allen Texas fast contact with a large support group with substantial experience offering phone consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a key contributor to business success, and Progent's goal is to resolve instead of simply annotate network issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group provides remote advanced consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Allen Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your IT support is proactive and automated. By spotting looming issues before they cause downtime, system monitoring can ward off inconvenient and costly network crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a combination of platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Allen Texas, Progent's online computer support specialists are ready to deliver effective and cost-effective system help whenever your company has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Allen company works with a regular freelance consultant or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to deal with unexpected system emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Companies in Allen Texas
Progent's online technical help services enable your Allen company to realize the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will acquire added strategic value by becoming more available, productive, and secure. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most businesses in Allen Texas, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, serious problems might strike when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call support experts provide an easy, quick, and affordable way to supplement your regular resources and to transfer valuable information to improve your ability to resolve downstream issues locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller offices often rely on independent freelance service providers. Although independent service people have smaller overhead than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your company to wait for help during an emergency. As your company expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your network remains up and running.
- Create a Solid Foundation for Seamless Growth
Businesses often start with an information system created on a shoestring budget. Without a scalable framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed systems need proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle current business requirements and simplify future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller offices need guidance and technical education to negotiate an ever more complicated array of technology options available for accelerating business success and improving efficiency. They hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT expertise with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of network support, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every customer. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.