Fast and Affordable Online Help for Allen Information Networks
Fast Remote Technical Support for Allen NetworksFor organizations located in Allen or anywhere in Texas, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve the majority of network problems quickly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the highest level of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your environment without compromising network security.

Progent's proven service database system stores extensive records describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support delivered to every customer by every Progent engineer. This archive of trouble tickets and solutions is structured as an easily exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can determine optimal solutions promptly.

Online services available from Progent to businesses in Allen and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of experienced network experts offers your computer users in Allen or anywhere in the state of Texas immediate contact with a reliable support resource with years of background offering phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's policy is to solve and not simply record IT issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting support and education in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Allen, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they evolve into network outages, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a variety of operating systems.
How Your Allen Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Allen or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide professional and economical IT help whenever your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Allen company deals with a local freelance consultant or employs an in-house organization that can handle the majority of network issues, Progent’s Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to address sudden system crises or particularly tough integration projects.

Features of Progent's Online Network Services for Allen
Progent's phone support, Internet-based repair, system security consulting, and network management services give companies in Allen or throughout the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.