Fast and Affordable Online Troubleshooting for Allen Computer Networks
For organizations located in Allen or anywhere in the state of Texas, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the services of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools necessary to resolve most information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many remote service firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where fast solutions somehow turn into major invoices. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that allow the highest degree of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to link to your company's network remotely without breaching network security.
Progent's sophisticated customer support database application maintains comprehensive documentation describing the support that Progent's customers have received. Progent's staff service personnel have access to the records of services delivered to each Progent customer by any Progent engineer. This archive of trouble tickets and repairs is stored as a quickly accessible support database that enables Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.
Remote services offered by Progent to companies in Allen and throughout the state of Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure planning, integration, administration, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value since their broad expertise permits them to find solutions for problems quickly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment using advanced on-line troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure devices by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up rapidly following a damaging penetration. Security consulting services available from Progent cover comprehensive data security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Allen Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk or improving your existing one, selecting or customizing Help Desk software to address the special demands of your business, or providing temporary phone support personnel to supplement your in-house Call Center resources to handle high-demand scenarios like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of veteran network professionals provides your customers in Allen or anywhere in the state of Texas rapid contact with a dependable network service resource with substantial background providing telephone-based support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid contributor to business productivity, and Progent's aim is to resolve rather than merely document technical issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers phone-based professional consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Allen, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer support is proactive rather than reactive. By uncovering looming issues before they cause crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a mix of operating systems.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Allen or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver expert and affordable IT support the instant your organization requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the cost and lost time associated with in-person service visits.
Even if your Allen organization deals with a local independent support technician or maintains a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Allen
Progent's online help, remote troubleshooting, network security expertise, and network management services give businesses in Allen or throughout the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Allen and is also ideal for customers in geographic areas of Texas that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone help and asks for no periodic subscription fee for support services delivered during regular business hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the special needs of your company.
- Advanced Remote Connectivity Tools
Protected online access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite service call. Cutting-edge remote access software and experienced engineers combine to allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every staff member to each client. The discipline of detailing and organizing service activity results in more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.