Immediate Online Technical Support for Allen IT Networks
Immediate Remote Consulting for Allen SystemsFor companies in Allen or anywhere in the state of Texas, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools required to solve most information system issues rapidly. This reduces immediate costs since service calls require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical online support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which ensure the highest level of effectiveness for online consulting and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to link to your network remotely without compromising system security.

Progent's sophisticated customer support database system maintains extensive histories for all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by every Progent consultant. This database of issues and resolutions is structured as a quickly exploitable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote service experts are able to find the most efficient solutions quickly.

Remote technical support services offered by Progent to businesses in Allen and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Allen or anywhere in the state of Texas instant communication with a large network service group with extensive experience delivering telephone-based consulting and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a significant contributor to company success, and Progent's aim is to fix and not simply annotate technical problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Allen, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your IT support is proactive and automated. By uncovering potential problems before they expand into full-scale emergencies, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a combination of OS platforms.
How Your Allen Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Allen or throughout the state of Texas, Progent's online network support engineers are ready to deliver effective and economical system support the instant your organization needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Allen business deals with a local freelance support technician or employs an in-house IT staff that can deal with common network issues, Progent’s Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Allen
Progent's remote IT consulting services enable your Allen business to experience the benefits of timely, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most offices in Allen and throughout Texas, local network support resources, whether represented by independent consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, IT crises may spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these instances, Progent's on-call service specialists offer a convenient, quick, and affordable way to augment your regular help and to convey valuable information to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly rely on individual freelance consultants. Although freelance consultants have smaller internal costs than larger consulting firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of reserve help may require your company to go without help during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your network stays up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly built systems need proper assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the stable foundation to handle vital business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an ever more complicated array of product alternatives available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is trying to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.