Fast Online Troubleshooting for Allen Texas Computer Systems
Immediate Phone Help for Allen SystemsFor organizations located in Allen Texas, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs manage to end up as substantial tabs. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes that promote the maximum level of effectiveness for online consulting and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to communicate with your network remotely without compromising network security.

Progent's powerful technical support database system maintains comprehensive records for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services provided to each Progent customer by every Progent engineer. This database of trouble tickets and responses is structured as a quickly exploitable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.

Online technical services provided by Progent to companies in Allen Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and rapid recovery of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progents Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progents Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced information technology consultants provides your customers in Allen Texas instant contact with a reliable technical support resource with extensive experience offering telephone-based support and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's goal is to solve and not simply record network issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced consulting support and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Allen Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By detecting emerging problems before they grow into network outages, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of OS platforms.
How Your Allen Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Allen Texas, Progent's online computer support engineers can deliver professional and economical IT help whenever your company needs it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Allen business has a local independent consultant or maintains an in-house organization that know how to handle common computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to resolve sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Support for Allen Texas
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services give offices in Allen Texas unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's professionals can provide your office world class network support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progents staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the front lines of network service, performing a broad range of technical projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The practice of documenting and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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