Immediate Remote Help for Allen Computer Networks
Fast Online Support for Allen SystemsFor organizations located in Allen or anywhere in the state of Texas, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to solve the majority of network problems rapidly. This lowers immediate costs since solutions require minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike many online service firms, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which permit the highest level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to access your company's computer system without compromising corporate security.

Progent's powerful technical support database system keeps extensive histories of all service that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance rendered to every customer by any engineer. This database of issues and repairs is structured as a quickly searchable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Online support services available from Progent to companies in Allen and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the money or time to create an in-house Call Center but who need quick communication with a dependable Help Desk with proficient telephone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent’s Virtual Call Center is designed for larger businesses and operates as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex technical problems, or be ready in hectic circumstances when your ordinary support engineers are swamped.

    Progent's Call Center staff of veteran network experts provides your workers in Allen or anywhere in the state of Texas fast communication with a large support resource with extensive experience offering phone consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a major contributor to business productivity, and Progent's aim is to solve rather than just track network problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff can supply online professional engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Allen, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By uncovering looming issues before they cause downtime, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a combination of operating systems.
How Your Allen Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Allen or throughout the state of Texas, Progent's online computer support specialists are ready to deliver expert and cost-effective system support whenever your business has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the expense and lost time associated with in-person support calls.

Even if your Allen business deals with a regular freelance support technician or maintains a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Allen
Progent's remote network troubleshooting services allow your Allen business to enjoy the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most businesses in Allen and throughout Texas, local computer support providers, whether made up of independent consultants or an internal IT staff, can take care of typical network issues. On the other hand, IT crises can spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service people. In these cases, Progent's online support experts provide a convenient, quick, and budget-friendly solution to augment your local resources and to convey useful information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. While independent consultants carry smaller overhead than big support organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your network expands, system unavailability and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network stays available.

  • Create a Solid Basis for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Without a robust infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the business. These badly built environments need careful assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture able to deliver the stable foundation to handle current business demands and simplify future growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer engineer who is motivated to resell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.