Fast and Affordable Online Support for Allen Texas Information Networks
For organizations in Allen Texas, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online technical support experts provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of network issues quickly. This reduces immediate expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you receive. Unlike typical remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where fast fixes somehow end up as major bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes that promote the maximum level of efficiency for online help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to link to your company's system remotely without breaching system security.
Progent's powerful technical support reporting application stores extensive documentation describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each Progent customer by any Progent engineer. This archive of issues and repairs is stored as a readily retrievable proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's online service experts are able to arrive at the most efficient solutions quickly.
Remote support services offered by Progent to companies in Allen Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide range of technology support such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist your company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services include providing Windows 11 system design and migration assistance and Windows 10 integration support, plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates an individual's network technology knowledge at the master level. CCIEs can deal with even the most difficult issues associated with network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via sophisticated on-line support tools in order to perform efficient, secure, and affordable analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of networking devices by providing consulting services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to take the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help you to locate and isolate breached devices and guard undamaged resources from being penetrated. If your Allen system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can assist your Allen organization to rebuild an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of IT security experts have the wide selection of knowledge required to rebuild all critical facets of a targeted system quickly and with minimal data loss. To find out more, visit Progent's ransomware removal and business restoration services.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to clean up rapidly after a damaging penetration. Security services available from Progent cover in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent offers expert remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a broad spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help diagnosing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth management reporting tools designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Allen Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk software to address the unique demands of your business, or providing occasional online personnel to supplement your existing Help Desk team during demanding situations like software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of experienced network professionals gives your computer users in Allen Texas instant contact with a reliable network service resource with extensive experience delivering phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's intent is to fix instead of simply track network problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Allen Texas remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager for your environment so your IT support is proactive rather than reactive. By spotting potential problems before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Allen Texas, Progent's online network support engineers can deliver effective and economical system support whenever your business needs it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Allen business relies on a regular independent support technician or employs an in-house IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden network crises or especially complicated integration projects.
Advantages of Progent's IT Support for Businesses in Allen Texas
Progent's online support services allow your Allen organization to have the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT staff. Your network will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient remote expansion of your on-site IT resources
For most businesses in Allen Texas, nearby computer service providers, whether consisting of outside consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises might occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call support specialists offer a convenient, fast, and affordable way to supplement your regular resources and to transfer useful information to improve your ability to handle future problems in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on individual freelance service providers. While independent consultants have less internal costs than larger service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of fallback personnel may require your business to go without help during an emergency. As your network expands, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Growth
Organizations typically start with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and expandability problems can hinder the success of the business. These poorly built environments need proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to provide the solid foundation to handle vital business requirements and simplify downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller organizations require advice and technical training to navigate through an increasingly complex array of technology options available for promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's products. Network support and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoft's popular server products with services that include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.