Fast Online Troubleshooting for Allen Texas Information Networks
Fast Phone Technical Support for Allen NetworksFor businesses in Allen Texas, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced technology needed to solve most information system issues quickly. This lowers direct expenses because service calls accumulate fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike typical remote service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick solutions manage to end up as substantial invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and proven processes that ensure the maximum degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's computer system without violating network security.

Progent's powerful customer support reporting application includes thorough records of the support that Progent's clients have been provided. Progent's staff consultants have access to the records of support delivered to every Progent client by every Progent engineer. This archive of trouble tickets and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.

Online technical services offered by Progent to businesses in Allen Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of outsourced network management services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast restoration of important files, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Allen Texas instant access to an effective network service resource with years of background providing telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a major contributor to business performance, and Progent's goal is to fix and not just report technical issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group provides online professional engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Allen Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into downtime, remote monitoring can ward off disruptive and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of OS platforms.
How Your Allen Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Allen Texas, Progent's phone-based network support specialists can deliver effective and economical IT support the moment your organization has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Allen company relies on a local independent consultant or employs an in-house organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the experience to resolve unexpected system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Allen Texas
Progent's remote technical help services enable your Allen company to enjoy the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most offices in Allen Texas, local computer support resources, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of technical problems. On the other hand, IT crises might spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your usual service people. In these cases, Progent's online service experts offer an easy, fast, and economical solution to supplement your regular help and to pass on useful knowledge to increase your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices commonly rely on individual freelance consultants. While freelance consultants have less overhead than larger consulting companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may force your business to wait for help during an emergency. As your business grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such poorly built environments require proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and improving efficiency. Businesses do not need a network consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a wide variety of IT tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every customer. The practice of documenting and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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