Fast and Affordable Online Help for Allen Information Networks
For organizations located in Allen or anywhere in Texas, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve the majority of network problems quickly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the highest level of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your environment without compromising network security.
Progent's proven service database system stores extensive records describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support delivered to every customer by every Progent engineer. This archive of trouble tickets and solutions is structured as an easily exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can determine optimal solutions promptly.
Online services available from Progent to businesses in Allen and throughout the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting services, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most challenging challenges associated with network design, integration, administration, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to solve problems rapidly. In typical cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your network using state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000e
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of networking devices by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recuperate quickly after a damaging breach. Security solutions offered by Progent cover in depth information security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies such as network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Allen Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk team of experienced network experts offers your computer users in Allen or anywhere in the state of Texas immediate contact with a reliable support resource with years of background offering phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's policy is to solve and not simply record IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional consulting support and education in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Allen, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they evolve into network outages, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a variety of operating systems.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Allen or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide professional and economical IT help whenever your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Allen company deals with a local freelance consultant or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to address sudden system crises or particularly tough integration projects.
Features of Progent's Online Network Services for Allen
Progent's phone support, Internet-based repair, system security consulting, and network management services give companies in Allen or throughout the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Allen and is also ideal for customers in geographic areas of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online help and asks for no monthly subscription fee for support services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support in critical business applications. Support available from the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Software Design
Apple Mac Support
Amazon MWS Application Development
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that match the special needs of your company.
- State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand an expensive personal visit. Effective online access software and expert engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients require instant access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.