Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once among the most popular solutions for maintaining mobile access to messaging, scheduling, web-based programs, and other critical business data. Progent offers Allentown, Pennsylvania businesses the services of BlackBerry-certified experts who can assist companies to manage their BlackBerry environments or migrate smoothly to a modern smartphone solution.
As the sophistication of small business networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for companies of all sizes, successful integration and maintenance of RIM BlackBerry technology has become increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations often resort to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and repair BlackBerry-based solutions economically and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's proven online support model, provides small businesses a budget-friendly solution for integrating BlackBerry technology productively into their business information system.
Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to track and support BlackBerry devices throughout your business, define security policies that make sense for your business, customize wireless software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and thoroughly.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Technical Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry devices, offering a centralized platform for controlling critical jobs such as device installation, updates, and deactivation and offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and allows over-the-air synchronization.
BlackBerry Enterprise Server offers a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in adjusting levels of protection to meet the special requirements of your mobile network. Progent's BlackBerry authorized consultants can assist your company to choose powerful security functions and enable them remotely. Samples of these wirelessly configurable security settings include:
- Disable a device
- Erase data from a missing BlackBerry device
- Disable Bluetooth functionality
- Enable internal protection against malware
BlackBerry Enterprise Server also provides versatility in determining ways to prevent mobile users from loading or running unsafe or prohibited applications. Progent can help you to choose protective techniques such as:
- Specify precisely what applications are permitted on the device
- Block third-party software from allocating non-volatile memory on the BlackBerry device
- Determine what functions third-party software can use on the device
- Limit the types of connections external programs running on the BlackBerry smartphone can initialize
- Prevent all external applications from being installed or executed on the BlackBerry smartphone
Progent's Online BlackBerry-premier Consulting Services is Fast and Economical
For businesses in Allentown, Pennsylvania who require fast and affordable access to a certified RIM BlackBerry consultant, Progent delivers efficient remote assistance from a veteran support team who have delivered network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)
Remote support avoids travel costs and lets engineers fix technical issues rapidly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and can provide professional support in areas such as fixing synchronization issues, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can in addition assist your business to resolve a broad array of problems associated with synchronization, device recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, workstation application configuration, and Desktop Redirector.
As a leader in providing nationwide online support for small company networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support costs low and, by resolving issues promptly, improves the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist you to define and implement appropriate security options.
Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to install and delete BlackBerry device clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP results.
Progent's BlackBerry expert can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
Call or Email Progent for Support from a BlackBerry-Qualified Specialist
To ask Progent about technical assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.