Consulting and Technical Support for BlackBerry Environments
BlackBerry ConsultantsBlackBerry mobile PDAs were once among the most successful solutions for maintaining mobile access to email, scheduling, web-based programs, and other critical business information. Progent offers Allentown, Pennsylvania companies the expertise of BlackBerry-certified consultants who can assist organizations to manage existing BlackBerry environments or migrate smoothly to a current mobile platform.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and recoverability has become the standard for organizations of all sizes, successful deployment and support of RIM BlackBerry technology has grown increasingly difficult. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small organizations frequently resort to outside consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the need for an internal BlackBerry technology specialist and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's experts can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize wireless software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services


Consulting Expertise for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, providing a single platform for handling critical jobs such as device installation, updates, and retirement while also providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server includes a wealth of data protection capabilities starting with advanced encryption of messages sent between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in adjusting levels of protection to meet the specific requirements of your network. Progent's BlackBerry certified consultants can assist your company to choose powerful security functions and activate them remotely. Examples of these wirelessly configurable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen BlackBerry device
  • Disable Bluetooth
  • Enable built-in protection against malware

BlackBerry Enterprise Server also provides versatility in selecting mechanisms to keep BlackBerry users from loading or executing unsecure or prohibited applications. Progent can help you to choose protective processes like:

  • List precisely which applications are permitted on the device
  • Prevent external software from allocating persistent memory on the smartphone
  • Determine what resources external programs can use on the device
  • Restrict the types of access third-party programs running on the smartphone can initialize
  • Prevent all third-party applications from being installed or executed on the BlackBerry device

Progent's Remote BlackBerry-certified Consulting Services is Fast and Affordable
For businesses in Allentown, Pennsylvania who need quick and affordable help from a qualified BlackBerry support expert, Progent offers effective remote assistance from a veteran support team who have delivered IT solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Remote support eliminates travel expense and enables specialists to solve technical issues rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer professional support in areas such as resolving synchronization problems, deploying BlackBerry BES Server, and creating a protected, fault-tolerant network architecture for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs assessment, system architecture, installation planning and execution, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, assist your organization to decide which administration model and hardware products meet your needs, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
To get in touch with Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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