Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular products for maintaining location-independent connectivity to email, calendars, web-based applications, and other vital business information. Progent can provide Allentown, Pennsylvania businesses the services of BlackBerry-premier professionals who can help companies to manage existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for companies of all sizes, effective deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small businesses frequently resort to external consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, dispensing with the need for an internal BlackBerry technology expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's efficient online service delivery model, gives small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their IT network.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored rapidly and safely.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive emails that are encrypted in wireless transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad selection of critical administrative jobs ranging from BlackBerry deployment and upgrades to mobile security and fault tolerance.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user and group configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified consultants can also help you to utilize BES Server to perform important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant architecture using virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Automatically track and report on the integrity of your BlackBerry system

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform common support functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can also help you to resolve a broad range of problems concerning synchronization, device detection, email consistency, web access, wireless connections, IM, workstation software installation, and Desktop Redirector.

As a leader in providing countrywide online technical assistance for small company IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs at a minimum and, by resolving issues quickly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise system and assist you to define and install sensible security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements assessment, system architecture, installation strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components meet your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, server hardware and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about technical expertise for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and commitment required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your company better technical solutions for your IT system.

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    Progent's experienced ransomware recovery consultants can help your business to rebuild an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable and safer Active Directory implementation. Both options also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime.

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    When conducting consulting projects for corporate customers, Progent uses a structured approach driven by specified milestones in order to achieve financial, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the leading practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design tuning, and professional deployment. All phases are recorded to provide a comprehensive description of IT services performed and to help in ongoing system maintenance.

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    Cisco's Catalyst line of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, tuning wireless throughput by limiting the impact of RF congestion, enhancing wireless availability with rapid failover, and strengthening security by detecting cyber threats and filtering network traffic according to user type and locale. Progent can help you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller technology.

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    Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.

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    Progent can assist your business to design and implement a smooth transition from a UNIX-based IT system to a network based on Windows and suited for running Microsoft's familiar office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can assist you to guard your data and reduce business disruption by designing an effective transition plan that preserves your current investments in UNIX software and technology. UNIX-to-Windows transition consulting services offered by Progent include evaluation of current infrastructure, migration planning and testing, Microsoft Exchange migration support, data and application porting, and server and storage system migration and economization.

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    Progent can assist your organization to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management platform or help you to modify your existing SCCM 2012 environment to accommodate your evolving IT requirements. Also, Progent can help you to build an infrastructure that fully supports SCCM by providing advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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    24-Hour ASA and PIX Firewalls Computer Consultants

    Progentís Cisco-Premier technology consultants offer professional PIX Firewall support services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and secure access services. Ranging from small, easy-to-install desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, performance and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progentís Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent has been providing SharePoint support since the initial product was released over a decade ago, and Progent has the scope of IT know-how to help organizations of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consultants can help you to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in individual tasks associated with your SharePoint 2013 migration.

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