Consulting Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful solutions for achieving mobile connectivity to messaging, scheduling, web programs, and other vital business information. Progent offers Allentown, Pennsylvania companies the services of BlackBerry-certified professionals who can help companies to manage their BlackBerry environments or transition smoothly to a more popular mobile platform.

As the complexity of small business networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small businesses frequently turn to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry environments affordably and effectively, eliminating the need for an in-house BlackBerry solutions expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven online support capabilities, provides small businesses a budget-friendly solution for integrating BlackBerry products productively into their information network.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and email systems work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you monitor and support BlackBerry devices throughout your business, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and safely.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, offering a single solution for controlling key jobs like device deployment, upgrades, and retirement while also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Configuration Help

BES Server offers a variety of data protection capabilities starting with advanced data encryption of information sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of protection to meet the special needs of your mobile network. Progent's BlackBerry authorized engineers can help you to choose advanced security functions and activate them wirelessly. Samples of these over-the-air selectable security features are:

  • Lock down a smartphone
  • Erase data from a lost smartphone
  • Disable Bluetooth
  • Enable built-in protection against malware

BES Server also provides versatility in determining ways to keep users from installing or executing unsecure or unauthorized applications. Progent can help you to choose protective techniques like:

  • List precisely what applications are permitted on the device
  • Block third-party software from using persistent storage on the device
  • Select which functions external applications can use on the BlackBerry smartphone
  • Restrict the kinds of access third-party applications running on the device can initialize
  • Block all third-party software from being loaded or run on the BlackBerry smartphone

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified experts can also help your company to resolve a broad range of issues concerning synchronization, device detection, messaging reconciliation, web access, wireless connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support costs low and, by dealing with problems quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help you to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, install the MDS and IM, implement access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Support from a BlackBerry-Certified Specialist
To get in touch with Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.