For organizations of any size in Allentown Pennsylvania, Progent offers easy, quick, and economical access to CCIE-Premier network experts. Cisco CCIEs are world-class network experts who achieve this prestigious certification by completing rigorous testing overseen by Cisco. CCIE-certified consultants can tackle the most complex problems associated with network integration, troubleshooting, and optimization. Progent's CCIEs operate directly with Cisco's in-house engineers in identifying problems with Cisco IOS or Cisco NX-OS utilities and developing workarounds or obtaining software updates to fix problems. A Cisco certified CCIE can isolate the cause of computer network problems stemming from hardware or software.

Progent can provide affordable online access to a CCIE specialist so that your company can receive high-level assistance for complicated network issues that are impacting productivity but are outside the experience of your local network maintenance resources. Progent's CCIE-Certified support professionals can examine your system using advanced remote support utilities in order to provide rapid and low-cost diagnosis and remediation of critical network issues.

Progent's CCIE Support Services
Most CCIEs work for large enterprises or nationwide ISPs, and so their help is not easily accessible to the general public. Progent is among the few consulting providers to make CCIEs accessible to assist small and medium sized companies. Also, Progent offers quick contact with a CCIE remotely so that you can receive timely help for urgent network issues that are hurting worker productivity. To learn how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's online network assistance.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services


Cisco's large family of current and vintage networking devices familiar to Progent includes ASA 5500 Series Firewalls and PIX Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points and switches, wired and wireless IP phones and systems, Catalyst and Nexus series switches, as well as data protection and VPN solutions. With the resources of one of the largest teams of Cisco-certified CCIE consultants of any independent support firm, Progent has priority access to Cisco's internal support specialists and the latest learning programs to stay at the vanguard of network solutions.

Patch Management for Cisco Network Appliances
Software update management is a vital and complex task. Timely and correctly managed updating maximizes security, regulatory compliance, availability, and capability. Haphazard software update management can cause security vulnerabilities, compatibility problems, sluggish or erratic performance, needless downtime, or loss of important functions. Patching involves more than periodic updates of operating systems and applications for servers and endpoints. Firmware updates can be as critical for network infrastructure appliances such as switches, firewalls, and wireless APs.

Patch Management Support for Network Devices

Progent offers software update management support for network appliances from Cisco and other major suppliers

Progent has delivered top-level help for Cisco infrastructure appliances for over twenty years and Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective option for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. To find out about Progent's service options for software update management, go to Progent's patch management services.

To learn more information concerning Progent's professional support for Cisco technology, choose a topic:

Additional Consulting Services Offered by Progent
Progent also offers a wide range of IT consulting services in key practice areas to assist businesses to turn Cisco networking products into an integrated IT system that delivers competitive advantage. Some of the consulting services offered by Progent's subject matter experts include project management expertise, VMware vSphere deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX network virtualization architecture and management, Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows Server 2016 hybrid cloud/on-premises solutions, Microsoft Hyper-V deployment, business continuity planning, Windows Server 2012 R2 support, security vulnerability assessment, DBA and application services, and part-time CIO services.

Progent can also help your IT team you to design, deploy, manage and troubleshoot enterprise hybrid cloud solutions that include local and cloud hosted infrastructure and that use Cisco technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform integration consulting.)

By offering an efficient one-stop source for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that address the specific requirements of companies in Allentown Pennsylvania.



An index of content::



  • Exchange 2016 DLP Technology Consulting
    Exchange 2016 Security Specialist

    Progent can help you in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; configuring HLB for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's ProSight portfolio of managed IT services are geared to provide businesses who have small in-house IT support teams with low-cost access to enterprise-class management platforms and technical experts. Benefits of Progent's ProSight catalog of managed services include predictable network maintenance costs, automation of routine administrative processes, continual adoption of new technology, smooth migration from older technology to modern solutions, close fit between computer technology with strategic objectives, access to veteran network experts, and freeing up management to concentrate on business rather than ever-changing network technology.

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    Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 and local Exchange systems. This permits you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist you with any phase of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on time and on budget.

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    Hyper-V 2016 incorporates key features initially designed for and refined on Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot systems to verify the ability of Hyper-V 2016 to run your critical applications, plan an efficient network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive migration strategy, train your IT administration and technical support personnel, and provide as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution delivers maximum business benefit.

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    Microsoft Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade solution offering enhanced security, seamless compatibility with additional Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, increased worker output, and better IP security. MS Office Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's certified IM and Presence experts can provide online and onsite configuration support and troubleshooting help for your Office Communications Server 2007 environment and can assist your organization to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to design and carry out a smooth migration that will add significant strategic value to your IT system

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    System Center Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs network health reporting, allows secure end-user self service, and delivers a single control mechanism for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can help your organization with any facet of designing, installing, using and repairing a SCCM solution for local, cloud, or hybrid environments.

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  • SharePoint 2016 and SQL Server Computer Engineer
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    Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite expertise, software development, and debugging services for businesses of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.

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    Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft certified network support experts. With Progent's economically priced IT support programs, mid-size organizations can choose a basic co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems enterprise-class reliability, protection and performance.

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    VMM Database Technical Consultant

    Progent can assist organizations of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your business to upgrade from an older release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize the highest possible business value.

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  • Consult Dynamics GP Development
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    Progent's seasoned application designers and software developers can help your company to create customizations to Microsoft GP that address the special needs of your business without losing the benefits of Windows integration. Progent can also offer expertise with a range of development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax WAP experts can provide affordable remote and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    Progent's Microsoft certified consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location migrations, Progent has the background to finish your project rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.

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  • Microsoft Dynamics GP Setup and Support
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    Progent's Microsoft certified consultants offer a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and business management tool based, like all Microsoft accounting tools, on the scalable and popular platform of Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial products in the Microsoft Dynamics GP line, offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP is easy to install and configure, and with its segmented design you are able to purchase only the capability you currently need, with the option to add clients and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP Software consulting engineers can help you install, configure and administer Microsoft Dynamics GP 2010 and also older versions of Microsoft Dynamics GP.

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  • Computer Network Consultant Small Business
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    Progent offers businesses of any size enterprise-class network remote or in-person consulting for networks based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security expertise for companies ranging from the small office to the global enterprise.

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    Progent's IT outsourcing packages offer affordable network consulting for mid-size corporations. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based eCommerce application, outsourcing your IT engineering services can smooth out expenses and eliminate risks, allowing IT service budgets to increase in a more moderate and controlled manner than is feasible by assembling a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust system architecture for your vital Windows-powered applications such as Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server 2008.

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  • VMware SRM Disaster Recovery Professional
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    VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR system powered by VMware SRM.

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    Progent's Microsoft-certified consultants can provide organizations of all sizes consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for efficiently coordinating people, teams and information. Microsoft SharePoint offers a central location for your employees or clients to connect to, organize, distribute and manipulate relevant data, documents, and software and to communicate with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services join employees, customers, teams and projects with the information they've created in a manner that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can assist your organization to maintain your current SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    SQL Server 2016 offers major enhancements in speed, scale, security, high-availability, mobile computing integration, plus integrated BI. New features include PolyBase for processing structured and unstructured files simultaneously for big data applications, Jason support, Row-level Security, Mobile Reports, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and onsite support to help businesses of any size to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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  • Security Inventory Consultant
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    Progent offers small businesses two specially designed network security evaluation packages that include, at a preset fee, remotely administered scans of your security profile which are evaluated by professional security specialists who interpret the results of the remote scan, deliver objective evaluations of your existing security vulnerability, and make recommendations for remediation. Progent offers two non-overlapping security inventory scanning packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while offering enterprise-class assessments of your network's exposure to assault.

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  • Digidesign Pro Tools Instruction
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    Progent's Apple Mac experts can support the creative facets of Mac computing by offering consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.

  • Technical Consultant Microsoft Windows Server 2012R2 Microsoft Windows Server 2012 R2 Troubleshooting
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  • MSP360 B2 Backup Storage Specialists
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    Progent can help your company to create, deploy and debug a backup/restore solution based on MSP360 software. MSP360 offers file/folder or image backup/restore for VMs and physical machines, works with all leading public clouds, and allows businesses to create a data protection solution with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss caused by user mistakes, computer glitches, ill-intentioned insiders, and external attacks such as ransomware.

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  • ProSight Reporting Remote Infrastructure Management Integration Support
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