For organizations of any size in Allentown Pennsylvania, Progent offers convenient, fast, and affordable communication with Cisco CCIE-Certified network experts. CCIEs are top-level network experts who earn this prestigious recognition by completing rigorous testing by Cisco. CCIE-qualified engineers can tackle the most complex issues associated with network interfacing, repair, and optimization. Progent's CCIE-qualified professionals work directly with Cisco's in-house engineers in analyzing problems with IOS or Cisco NX-OS software and coming up with workarounds or receiving software updates to correct problems. A Cisco CCIE knows how to isolate the source of computer network problems stemming from hardware or applications.

Progent offers fast and affordable online access to a CCIE expert so that your company can receive timely help for complex network problems that are affecting your business but are outside the scope of your ordinary IT support organization. Progent's Cisco CCIE-Certified support professionals can examine your system via state-of-the-art remote support utilities in order to perform fast and affordable diagnosis and remediation of serious network problems.

Progent's CCIE Support Services
Most CCIEs are employed by large enterprises or national Internet providers, and consequently their skills are not easily available to smaller businesses. Progent is one of the few service organizations to make CCIEs accessible to support small and medium sized businesses. In addition, Progent can provide fast contact with a CCIE by telephone so you can get timely support for complex network issues that are reducing business productivity. To learn how to get in touch with a Progent CCIE for immediate help with your network, visit online network help.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services


Cisco's extensive family of both new and legacy infrastructure products familiar to Progent includes ASA Series Security Appliances and PIX 500 Firewalls, Catalyst FWSM, secure broadband and integrated services routers, Aironet and Meraki wireless access points, Meraki cloud-managed Wi-Fi APs and aggregation switches, VoIP systems, Catalyst and Nexus family switches, as well as security and Virtual Private Network (VPN) products. With the resources of one of the largest teams of Cisco-premier CCIE engineers of any independent support company, Progent has priority access to Cisco's engineering support specialists and the advanced training tools to keep at the vanguard of connectivity technology.

Software Update Management for Cisco Network Devices
Patch management is a critical and complicated task. Timely and correctly managed patching optimizes security, regulatory compliance, uptime, and capability. Haphazard software update management can result in security gaps, compatibility issues, sluggish or inconsistent performance, unnecessary downtime, or unavailability of key features. Patching entails more than periodic updates of an OS and apps for servers and endpoints. Firmware updates can be as essential for network infrastructure appliances such as switches, firewalls, and wireless APs.

Patch Management Services for Network Infrastructure Devices

Progent can provide software update management expertise for network appliances from Cisco and other major vendors

Progent has delivered top-level assistance for Cisco infrastructure products for more than twenty years and Progent's managed services for patch management provide organizations of all sizes a flexible and affordable option for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. To learn about Progent's service programs for patch management, go to Progent's patch management solutions.

To learn more information concerning Progent's consulting support services for Cisco technology, select a subject:

Additional Support Services Available from Progent
In addition to Cisco networking, Progent's consultants offer advanced support for other important facets of information system technology, allowing Progent's experts to deliver full-featured business solutions for organizations of any size. A few key areas where Progent can provide world-class expertise are: By offering an efficient full-service source for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that address the unique requirements of companies in Allentown Pennsylvania.



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    Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable and safer AD environment. Both versions also offer the ongoing benefits of advanced remote network monitoring and management technology. These advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and building training systems for the latest technologies. For Progent customers without sufficient internal resources to assemble proper pilot environments, the lab reduces capital outlay and technical risk while keeping critical IT projects on schedule.

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    Progent's Mac support consultants can assist you with a wide array of system infrastructure areas such as system architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies including Voice over IP and fast wireless networking. For business networks built exclusively on Apple Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to deal with the challenge of planning, configuring, and maintaining a system architecture that is reliable, secure, efficient and aligned with your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan SAN systems. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.

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    Progent's data protection experts can help you to design, implement and manage a backup plan built around MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent can provide monitoring and remote management to protect against data loss caused by user miscues, system glitches, ill-intentioned insiders, and external attacks like ransomware.

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    ProSight Data Protection Services ECHO provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information.

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    Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and can build or modernize .NET applications quickly and at low cost.

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    The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to defend against ransomware or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your existing AV defense and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that minimizes your vulnerability to ransomware and aligns with your business requirements.

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    Progent's consultants offer expertise in multiple technologies relevant to mobile connectivity including network architecture, wireless data synchronization, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's certified consultants can save your company work and money by using their wireless background to show you how to choose and configure mobile access solutions that fit the needs of your business. Progent can also optimize your network architecture so that mobile appliances perform better.

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    Progent has over two decades of experience deploying, and supporting the key platforms included with System Center and can assist you to design, install, manage, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent can help your organization to migrate to the latest edition of Microsoft System Center from an earlier one or from a third-party datacenter management platform to deliver the advantages of enterprise-class deployment, automation, security and compliance, plus datacenter and critical application availability and performance monitoring.

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    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall product that aligns with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.

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    Progent's network engineers can assist your company to streamline desktop update and patch management by providing support for management solutions like Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.

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    DoubleTake/Carbonite Software offers a selection of tools designed to deliver small businesses a range of cost-effective alternatives for backing up and restoring business-critical workloads such as Microsoft Exchange, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create an advanced state of fault tolerance and disaster recovery capability at a budget-friendly price.

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  • Consultant Microsoft Exchange Server 2016 Upgrade
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    Progent can assist your business in any and all phases of your migration to Exchange Server 2016 including designing high availability system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your servers, such as printers, infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.

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