Allentown, PA Online Help from Certified Computer Network Troubleshooting Professionals
Progent's computer help services can provide your Allentown, PA business cost-effective and reliable support from Microsoft and Cisco certified consulting engineers. By delivering IT consulting help when you need it, providing specialized expertise for mission-critical applications, delivering unique services such as automated network monitoring, and billing only for services you use, Progent offers your Allentown, Pennsylvania business an affordable alternative for maximizing the productivity and profitability of small business networks. Whether you have an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and support a robust and secure information system and to have quick access to the seasoned consulting usually available only to businesses who are able to support a sizeable internal information technology staff.

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your in-house network support team. This can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified experts to assist your company to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Office Networks in Allentown, Pennsylvania
Progent provides the services of accredited experts for all facets of network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Allentown, Pennsylvania Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive activity records, dependable follow-up, and tight expense monitoring across a range of network support delivery options that include online troubleshooting, onsite support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to deliver small companies the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. For details, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, programming and support for business programs including accounting, operations, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and major software migrations, longer term initiatives such as customizing a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 package, relational database software programming and administration support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size businesses to design, deploy and troubleshoot the infrastructure needed to support telecommuters. Areas of infrastructure for which Progent's consultants offer assistance include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network design and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for remote workers, refer to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the top level of availability and extensibility but that is also simple for customers to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of system security and can help with complex security projects like SIEM solutions to help companies comply with business standards and statutory mandates for network information security and reporting.

The scope and size of Progent's consulting team bring a unique set of benefits to clients wishing to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the front lines of IT support, performing a broad range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a support engineer with proven methods for repairing real-world network problems quickly. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for quick fixes. Another advantage of by-the-minute pricing is that your company will be less inclined to permit less critical problems to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by every staff member to each customer. The practice of documenting and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Contact Progent
In case your Allentown, Pennsylvania business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's IT outsourcing packages offer budget-friendly network support for small companies. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based eCommerce application, outsourcing your network technical services can reduce costs and eliminate uncertainties, allowing network service expenses to increase in a more linear and controlled fashion than is feasible by building up a large, knowledgeable internal IT organization. Progent's Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available system foundation for your vital applications based on Microsoft Windows.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, developing efficient migration procedures, evaluating and optimizing performance, planning or validating business continuity solutions, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent customers without adequate in-house resources to configure effective pilot environments, the lab reduces capital costs and engineering risk while keeping vital network projects on schedule.

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    Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to help companies of any size to install, administer, and support networks that include workstations, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to set up testing labs to assess Windows 8.1 and plan and implement Windows 8.1 migration plans based on leading practices.

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    Cisco's wireless VoIP phones are industrial-grade wireless devices designed for workers who are on the move within office, hospitality, health-care or other venues where IT management wants user endpoints that offer more control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize numerous key pieces of your Wi-Fi environment including access points, routers and switches, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified consultants offer remote and on-premises support to help you create and administer a Cisco wireless VoIP phone solution by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.

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    ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for cloud backup/disaster recovery (BDR). ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information.

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    Progent's Microsoft and Cisco certified computer engineers offer expert help with a wide array of products and technologies and can provide that assistance online anywhere in the U.S. or in person in select cities throughout the United States and anywhere in California. Progent provides online support for networks based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a mix of Microsoft Windows and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE network engineers for complex network issues, plus the support of CISSP and CISM-qualified security consultants to handle high-level security design and problem solving. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S.

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