Affordable Computer Support from Microsoft and Cisco premier Experts for Companies in Allentown, PA
By offering professional know-how when you require it, making available specialized knowledge for critical business applications, offering innovative services like virtual server hosting, invoicing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and cut service costs. Progent recognizes that network security, dependability, and performance are just as important to small companies as to large corporations but that small organizations don't have the economy of scale to spend heavily in information networks and in-house service staffs. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's ability to deliver the IT support expertise your business needs when you require it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Primary Technologies Serviced by Progent for Allentown, Pennsylvania Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco Certified CCIE network consultants and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Allentown, PA small businesses for a broad array of computer technologies including:

Support Delivery Alternatives for Allentown, Pennsylvania Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity records, dependable follow-through, and strict cost monitoring across an array of IT service delivery options that include remote repairs, onsite help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network problems without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to resolve most network problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's remote computer support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for on-site support visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, see Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network security engineering, non-stop network engineering, virtual server solutions, plus integration, customization and training for small business software such as accounting, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and massive software upgrades, extended initiatives like customizing an older ERP platform to a modern MS Dynamics 365 solution, database software programming and administration support, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware removal.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size businesses to plan, deploy and troubleshoot the infrastructure for offsite workers. Aspects of network infrastructure for which Progent's consultants offer support include safe and convenient VPN tunnel connections, VDI desktop software, router integration, wireless network design and implementation, and reliable Internet connections. For details about Progent's infrastructure consulting services for telecommuters, refer to network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of dependability and extensibility but that is also simple for clients to transfer to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Allentown, Pennsylvania Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate network consulting enable small companies to avoid the pitfalls associated with excessive reliance on small service organizations or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, smaller businesses sometimes rely heavily on independent engineers. Though individual support engineers have lower expenses than larger IT service firms and can afford to charge nominally smaller fees, they are occasionally spread too thin to respond rapidly to critical problems. If a freelance engineer is busy with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without help in case of a crisis. As your small business grows, system unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big engineering team to rely on for advice forces them to train in place while your company winds up with the costs for their continuing education.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    Many smaller support organizations or freelance engineers specializing in small business IT consulting may excel at delivering routine fixes but lack the seasoning to work efficiently with complex IT configurations with a variety of platforms, multiple offices, VoIP systems, mobile workers, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your company because enterprise environments are inherently complex, support problems require thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for industry-tested best practices.

  • Build a Firm Basis for Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Without a strong architecture, a series of ad hoc fixes often get tossed onto of a tenuous foundation. As a business evolves, reliability and scalability problems can undermine the productivity of the business. Such environments need proper evaluation, smart business planning, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable foundation to handle critical business needs and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies require guidance and insight to work through an increasingly complex array of technology alternatives available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise only. This permits Progent to match consulting support with the genuine needs of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being driven by the true needs of a client.

Contact Progent
In case your Allentown, Pennsylvania company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    System Center Configuration Manager automates software deployment across multiple sites, centralizes compliance settings management, keeps track of network assets, protects against company data leakage, provides network health monitoring, enables safe self service, and offers a common control mechanism for managing multi-operating system networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of designing, installing, operating and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.

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    Progent believes that a well designed and implemented information system is a vital piece for accelerating any company's success, and we apply this belief in our own system environment. Progent has built a fault-tolerant virtual office infrastructure that allows Progent's in-house consultants and certified contractors to offer fast and effective service, cooperate closely on sophisticated projects, and experience career and personal maturity from being a member of an exciting business culture of personal drive and freedom.

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    Progent's Microsoft-certified consultants offer remote and onsite consulting services for companies of all sizes to evaluate the costs/benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you design and validate a security environment for your Skype for Business deployment that is compliant with regulatory requirements.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to each client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

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    Exchange 2013 incorporates significant improvements to the functionality of Exchange Server 2010 and delivers important new features as well as a revamped structure. These enhancements favorably impact vital facets of IT including manageability, high availability (HA), security, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Exchange 2013, create an efficient validation and deployment strategy, and train your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing online support and management services for Exchange 2013.

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    Microsoft Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and protected communications environment that supports the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide range of desktop and mobile endpoints. Progent's certified Lync Server 2013 experts and system architects can assist your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed model appropriate for your present and future goals, deploy Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft 365 apps such as Outlook and PowerPoint.

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    Stealth intrusion checking is a key part of any overall network security strategy. Progent's security experts can perform thorough intrusion checks without the awareness of your organization's in-house network support staff. Unannounced penetration testing shows whether existing security monitoring systems such as intrusion detection warnings and event log analysis are properly configured and consistently observed. Progent can implement continuous automatic PEN testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, missing patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks typical of the latest variants of ransomware.

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    Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for information systems with multiple offices, remote workers, and mission-critical web applications. Progent's ISA Firewall consultants can assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information protection needs without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of ISA Server.

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