Fast, Low-cost Remote Computer Technical Support for Allentown, Pennsylvania Small Companies
For over two decades, Progent has specialized in providing world-quality network support services to clients who have small-company IT budgets. Progent has developed a powerful support system that features a streamlined, seamless virtual office network, sophisticated remote repair technology, a large team of consultants certified in a broad array of technical disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-through, a global group of remote support professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical problems in the shortest time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.
Progent can also provide the services of certified experts to help your company to design and execute your cloud computing strategy.
Core Practice Areas Serviced by Progent for Allentown, Pennsylvania Businesses
A Microsoft-certified Partner consulting firm that maintains a large group of Cisco CCIE network infrastructure experts and Apple certified consultants, Progent offers emergency assistance and low-cost online consulting to Allentown, PA small businesses for a broad array of information technologies such as:
Service Delivery Alternatives for Allentown, Pennsylvania Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Model ensures rapid response, comprehensive service records, dependable follow-through, and strict expense monitoring for an array of IT support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix network issues without the expense or time loss of in-person service calls. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote network support expertise.
- Onsite Service
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more about why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies affordable availability of world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, virtual server solutions, plus configuration, customization and training for small business software such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including office moves and major software upgrades, extended projects such as business information software programming and customization, relational database software development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and Microsoft SQL Server to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the class of on-site data center that is practical for most small companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, security and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition convenient for clients to transfer to a different service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Allentown, Pennsylvania Small Businesses
Progent's size, depth of information technology skill, and experience with corporate network support allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or individual engineers.
Teaming with Progent's Experts allows your business to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, small businesses often depend excessively on independent consultants. Although freelance support providers have lower overhead than larger support firms and can afford to charge apparently smaller fees, individuals are sometimes too overworked to respond rapidly to urgent problems. If an independent engineer is busy with different client, ill, on vacation, or in class, the absence of replacement staff may force your business to go without assistance during a crisis. The more your small business expands, network downtime or difficulties with critical programs get more costly. The money you thought you were saving on an independent consultant can disappear fast because of lost output. Also, when freelance consultants confront unfamiliar technologies, the lack of a big consulting group to rely on for help requires them to learn on the job while your company ends up footing the bill for their continuing training.
- Have Access to Experts in Advanced Network Solutions
The majority of smaller support firms or freelance consultants focused on small company IT support are capable of providing routine solutions but don't have the seasoning to deal cost-effectively with complicated IT infrastructures with mixed operating systems, many locations, Voice over IP systems, mobile workers, integrated financial and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because enterprise environments are characteristically complex, support problems demand in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security requires enterprise-proven leading practices.
- Build a Firm Foundation for Growth
Small companies often begin with a network cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of improvised fixes often get thrown on top of a tenuous structure. As a business evolves, stability and scalability issues can hinder the success of the organization. Such environments require thorough assessment, intelligent business planning, and broad-based experience to migrate to a network infrastructure that will act as the reliable foundation to meet critical business needs and ease downstream expansion.
- Team with Solution Finders, Not Product Vendors
Smaller businesses require direction and education to navigate through an ever more complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This permits Progent to match technical services with the real interests of clients. Mixing IT support and product selling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a client.
How to Contact Progent
In case your Allentown, Pennsylvania company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).