Affordable Computer Support from Microsoft and Cisco premier Professionals for Businesses in Allentown, PA
By offering professional support whenever you need it, providing in-depth expertise for key applications, providing high-value services such as virtual server hosting, invoicing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your information system and cut service expenses. Progent understands that information system security, reliability, and performance are just as critical to small businesses as to major enterprises but that small organizations lack the leverage to invest aggressively in computer technology and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's capability to provide the network support expertise your company requires when you require it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house IT service personnel. This can cut costs and minimize technical risks for major projects such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your company to design and execute your cloud computing strategy.

Primary IT Areas Serviced by Progent for Allentown, Pennsylvania Office Networks
A Microsoft-certified Partner consulting company that maintains a large group of Cisco Premier CCIE network infrastructure consultants and Apple certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Allentown, PA companies for a broad array of computer technologies including:

Support Delivery Options for Allentown, Pennsylvania Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures fast response, thorough service documentation, consistent follow-through, and strict cost control across a range of network support delivery options that include online troubleshooting, onsite help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote computer support services.

  • Onsite Support
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticketing, ownership, status tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, non-stop it system engineering, virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, extended projects like upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, database application development and DBA services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can help small and mid-size companies to design, configure and debug the infrastructure for offsite workers. Areas of infrastructure where Progent's consultants offer assistance include safe and convenient VPN tunnel connections, VDI desktop software, router integration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for an at-home workforce, see infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition convenient for customers to migrate to another service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit businesses with mixed networks to benefit significantly on the expense of hardware, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can support the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you�re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Allentown, Pennsylvania Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate network support enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on small service organizations or freelance consultants.

Teaming with Progent allows your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, smaller businesses often depend heavily on individual consultants. Though freelance service engineers have lower overhead than larger support organizations and can afford to bill apparently lower rates, freelancers are occasionally too busy to react rapidly to critical problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the lack of replacement personnel may force your business to go without assistance during an emergency. As your small business expands, network downtime or difficulties with line-of-business applications get more costly. The dollars you thought you were conserving on a freelancer can disappear fast due to lost output. In addition, when independent consultants encounter new problems, the unavailability of a big engineering team to fall back on for assistance forces them to train on the job while your organization winds up with the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Network Solutions
    Many smaller service organizations or independent engineers who concentrate on small company network support are capable of providing connect-the-dots fixes but don't have the experience to deal efficiently with complicated IT environments with mixed operating systems, multiple offices, Voice over IP implementations, mobile workforces, integrated accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can be valuable to your small business because enterprise networks are characteristically complicated, integration issues demand in-depth understanding of in numerous technical areas, and achieving a high degree of robustness, availability, and security requires industry-proven leading practices.

  • Build a Solid Basis for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a series of ad hoc fixes often get tossed on top of a marginal structure. As a business grows, stability and scalability problems can obstruct the success of the business. Such networks require proper evaluation, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the reliable foundation to handle critical business needs and support downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies require direction and education to navigate through an increasingly complicated maze of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align technical support with the genuine interests of clients. Combining IT support and product selling can lead to a situation where the proposed solution is based on a predetermined technology instead of being driven by the true requirements of a client.

Contact Progent
In case your Allentown, Pennsylvania business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management products and is intended to provide a unified solution for deploying and managing virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate smoothly from legacy versions of Virtual Machine Manager, design workflows for creating and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your private cloud resources with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential business benefits of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified virtualization professionals can provide world-class Hyper-V consulting and VMware vSphere support.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud integration, supports popular handheld devices, allows one-time sign-on with Microsoft Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, expands the Web Client, and adds over 100 enhancements to various applications. Progent's team of Microsoft-certified consultants offer the broad knowledge and hands-on experience to resolve the many IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    Microsoft SQL Server 2016 introduces major enhancements in speed, capacity, data security, uptime, BOYD support, plus built-in BI. Innovations include PolyBase for processing relational and non-relational files simultaneously for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to assist businesses of any size to configure, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These improvements affect key areas such as manageability, availability, security, operational costs, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create an efficient test and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.

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