Expert Remote Support for Allentown, Pennsylvania Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by large IT service organizations. Some small companies permit themselves to grow excessively dependent on individual engineers or small support organizations who lack the size or extensive skill sets to react promptly or efficiently to network crises. Still other small companies turn to mass-market service firms staffed with technicians trained to offer by-the-numbers solutions to common problems but who do not have the experience and technical scope to handle the diversity of environments and lack of standardization typical of small business information networks.

Progent's proven methodology for delivering affordable and successful network service to small businesses has made Progent among the premier Microsoft-certified IT service firms in the United States. Progent has provided remote support to businesses in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service staff. This can cut costs and minimize technical risks for big IT initiatives such as application design and development, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your company to plan and implement your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Office Networks in Allentown, Pennsylvania
Progent offers the support of accredited consultants for all aspects of information technology found in small companies and local governments. Technologies serviced by Progent's consultants include:

Service Delivery Options for Allentown, Pennsylvania Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, and network management. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to big IT groups. Progent's Contact Center Support Model promotes fast response, thorough activity records, consistent follow-through, and strict cost control for a range of IT support delivery options that include online repairs, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and repair network problems without the cost or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for new customers to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small businesses the optimal solution: hands-on support technicians when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, refer to Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with vital products and technologies such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection engineering, fault tolerant network design, virtual server strategies, plus integration, programming and training for business applications such as accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, longer term initiatives like upgrading an older ERP platform to a current MS Dynamics or Dynamics 365 package, database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure to support remote workers. Areas of network infrastructure where Progent's experts can deliver support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure software, router configuration, wireless LAN planning and implementation, and robust Internet access. To find out about Progent's infrastructure consulting services for telecommuters, go to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also simple for clients to transfer to a different support provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for network data security and incident reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to companies wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for repairing actual IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for fast repairs. An additional benefit of by-the-minute billing is that your company are not inclined to permit less critical issues to fester until they grow into big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation given by every consultant to each customer. The practice of documenting and archiving support records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Allentown, Pennsylvania company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft Certified network support professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager to offer small company information systems world-class reliability, protection, and productivity.

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  • ransomware cleanup and restore Professional Avaddon ransomware recovery Services
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    Microsoft 365 PowerPoint Integration Consultant Services

    Progent can help you to understand the many subscription plans offered with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and maintain hybrid solutions that transparently integrate on-premises and cloud products and services.

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