Allentown, PA Remote Help from Certified Network Service Consultants
Progent's computer technical support services can deliver your Allentown, PA company affordable and dependable support from world-class network engineers. By providing network support service when you need it, providing specialized expertise for line-of-business technologies, offering unique support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Allentown, Pennsylvania business an affordable alternative for optimizing the business value of small office networks. Whether you have an onsite system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and support a robust and safe IT network and to have fast availability of the skilled consulting usually restricted to enterprises who are able to support a large in-house information technology group.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects like application programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.
Main Products and Technologies Supported by Progent's Consultants for Businesses in Allentown, Pennsylvania
Progent's nationwide team of certified support professionals offers help for all aspects of information systems deployed by companies of any size. Areas supported by Progent in Allentown include:
Support Delivery Alternatives for Allentown, Pennsylvania Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for providing IT support services is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service records, reliable follow-through, and strict cost control for a range of network service delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network problems without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most network problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to give small companies the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how to register for Progent's onsite computer support services.
- Phone Support
Progent's Contact Center Services are intended for all companies who require prompt and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical depth for full escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can provide scant management bandwidth for dealing with IT support, Progent's Help Desk Services could be the most cost-effective option to make sure that business information systems are always up and running. Read more about Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and training for business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including office relocations and major software upgrades, longer term initiatives like management information software programming and support, relational database software programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and SQL Server in order to provide small companies with higher levels of dependability, security, and recoverability than is feasible using the class of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top level of dependability and expandability but that is also easy for clients to migrate to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Allentown, Pennsylvania Businesses
Progent's size, depth of technical skill, and familiarity with enterprise IT consulting enable small companies to avoid the problems related to excessive reliance on small support organizations or freelance engineers.
Working with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Consultants
For network services, smaller businesses sometimes rely heavily on independent engineers. Though individual support engineers have lower overhead than more substantial support organizations and can typically charge nominally smaller rates, freelancers are frequently too overworked to react quickly to critical network problems. If a freelance engineer is occupied with different client, sick, on travelling, or in training, the lack of replacement personnel may require your company to go without help in case of an emergency. The more your small business expands, system downtime or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lower productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a big engineering team to depend on for help forces them to train with the meter running while your organization winds up with the costs for their ongoing education.
- Have Access to Experts in Advanced Network Issues
The majority of small service firms or independent consultants who concentrate on small business network support may excel at providing connect-the-dots fixes but don't have the experience to work efficiently with complex network environments with a variety of operating systems, multiple offices, Voice over IP systems, mobile workers, interconnected financial and analytical applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's large team of specialists can be valuable to your business because big-company networks are inherently complicated, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high level of stability, reliability, and security calls for industry-proven best practices.
- Build a Solid Foundation for Growth
Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper basis, a sequence of band-aid fixes commonly get thrown onto of a weak foundation. As a company evolves, stability and expandability problems can hinder the productivity of the organization. Such networks need proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network environment that can act as the solid basis to handle current business requirements and support future growth.
- Team with Solution Consultants, Not Product Resellers
Small businesses require direction and insight to navigate through an increasingly complicated array of IT options available for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This permits Progent to match consulting services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a customer.
In case your Allentown, Pennsylvania company wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).