Allentown, PA Remote Support from Certified Network Troubleshooting Professionals
Progent's computer network help services can deliver your Allentown, PA company budget-friendly and dependable access to world-class consulting experts. By delivering network support service when you require it, providing advanced knowledge for key applications, offering value-added support such as 24x7 network monitoring, and invoicing only for services you use, Progent offers your Allentown, Pennsylvania business an affordable alternative for optimizing the productivity and profitability of small office networks. Whether you have an on-premises system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to create and maintain a robust and secure information system and to benefit from quick availability of the experienced consulting usually available only to enterprises who can support a large internal information technology organization.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network support group. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Office Networks in Allentown, Pennsylvania
Progent's group of certified consultants provides support for virtually all aspects of information systems used by companies of any size. Practice areas supported by Progent in Allentown include:

Service Delivery Alternatives for Allentown, Pennsylvania Companies
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough service documentation, consistent follow-through, and strict cost control for a range of network service delivery options that include online troubleshooting, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and repair hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's IT engineers allows them to resolve most IT problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small businesses affordable access to world-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and support for small business applications such as accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, extended initiatives such as upgrading an older MRP system to a current MS Dynamics 365 package, relational database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size companies to design, configure and troubleshoot the infrastructure required for a remote workforce. Aspects of network infrastructure for which Progent's experts can deliver support include safe and convenient VPN connections, Virtual Desktop Infrastructure software, router configuration, wireless network planning and implementation, and reliable Internet access. To learn about Progent's network infrastructure consulting services for an at-home workforce, see infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for customers to transfer to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can support the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Allentown, Pennsylvania Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate network consulting enable small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed support firms or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller companies sometimes rely excessively on freelance consultants. Although individual service engineers carry lower expenses than more substantial support firms and can typically charge nominally lower fees, they are frequently too overworked to react rapidly to urgent network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the absence of replacement personnel may require your company to go without assistance in case of a crisis. The more your company expands, system unavailability or problems with critical applications become more costly. The money you believed you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when freelance consultants confront new problems, the unavailability of a big engineering team to depend on for advice forces them to train in place while your company ends up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Solutions
    Many small support firms or freelance consultants who concentrate on small company IT consulting may excel at providing routine fixes but don't have the background to work efficiently with complicated IT environments that have a variety of operating systems, multiple locations, Voice over IP systems, mobile workforces, interconnected accounting and operational applications, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's large team of specialists can be valuable to your company because big-company environments are by nature complicated, integration problems require thorough knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and security calls for enterprise-tested processes.

  • Build a Solid Basis for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled on top of a tenuous foundation. As a company grows, stability and expandability problems can undermine the success of the business. Such environments require thorough assessment, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can act as the reliable basis to handle current business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an ever more complicated maze of technology alternatives available for accelerating growth and improving productivity. They do not need a network consultant or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent offers services exclusively. This permits Progent to match technical support services with the real interests of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Allentown, Pennsylvania business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft 365, formerly branded Office 365, is Microsoft's expanding family of client productivity programs and cloud-hosted services offered on a subscription basis. Microsoft 365 apps and cloud services are available in an array of product bundles targeted at customers ranging from students and households to enterprises. Progent can provide quick and easy online access to consultants with expertise in Microsoft, macOS, iOS, and Android technology. Progent can assist your business to understand the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you realize top business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid ecosystems that seamlessly integrate local and cloud-based products and services.

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    Progent's experienced Cisco network security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack protection, and safe access services. Ranging from compact, easy-to-install desktop devices for small and home businesses to modular enterprise-level appliances, Cisco PIX and ASA Firewalls provide advanced security, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security holes.

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    Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other Exchange infrastructure to lower capital costs and management hassle. You can use Exchange Online to run all your mailboxes, or you can run a hybrid architecture that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your organizations to evaluate the potential advantages of Exchange Online, design a network topology that aligns with your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that includes Microsoft 365 Exchange Online, train your IT staff and users, and deliver ongoing consulting and technical support.

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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a easily administered Internet gateway that delivers a single-server solution for an array of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, allows custom reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft-certified engineers can assist you to design and carry out test and production implementations; integrate Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also assist you to upgrade smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to design, install, optimize and debug a modern backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.

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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's servers in an environment that delivers the highest level of availability and expandability and is also easy to move to any data center. ProSight Virtual Hosting options are based on proven virtualization techniques that enable small and midsize companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent has created special security packages intended to provide larger corporations an objective and thorough network security evaluation from a team of premier security consultants. All Progent's network security evaluation packages feature a suite of services including network scans from inside and from outside your corporate firewall, professional interpretation of captured data by accredited security consultants, production of a paper explaining the findings, plus an interactive high-level executive summary and an in-depth live review for in-house network administrators.

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    Even if your company has a small network support group and a modest technology budget, your information network can still feature the same high reliability and performance that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier IT consultants, the latest system management products for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your vital business applications and hardware up and running.

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    Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 experts can assist you to plan, install, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and manageability that your business needs.

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    The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your legacy PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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