Quick, Low-cost Remote Computer Assistance for Allentown, Pennsylvania Small Companies
For over two decades, Progent has focused on delivering enterprise-quality computer support to clients with small-company budgets. Progent has developed a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of engineers accredited in a broad range of IT disciplines, a Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of on-line support experts, in-person service options for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the shortest time and at the lowest cost to customers.
For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support personnel. This can save money and minimize technical risks for major IT initiatives like software design and development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of certified consultants to help your business to design and execute your cloud strategy.
Main Technical Areas Serviced by Progent for Businesses in Allentown, Pennsylvania
Progent's group of industry certified consultants provides help for virtually all aspects of network systems used by companies of all sizes. Technologies supported by Progent in and around Allentown include:
Support Delivery Options Available for Allentown, Pennsylvania Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive service records, dependable follow-up, and strict expense monitoring across a range of IT service delivery options that include online repairs, on-premises help, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progent's Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network support services.
- Onsite Service
Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize companies the optimal solution: in-person service professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. for more information, see Online Help Desk Services.
- Help Desk Sharing Services
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, visit Progent's shared Help Desk services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with vital technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security engineering, fault tolerant network consulting, virtualization strategies, plus integration, programming and support for business applications such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive system upgrades, extended initiatives like upgrading a legacy MRP system to a modern MS Dynamics 365 solution, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and malware removal.
- Network Infrastructure Consulting Services for Telecommuters
Progent can help small and medium-size businesses to design, implement and debug the network infrastructure for at-home workers. Areas of infrastructure for which Progent's experts can provide guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure platforms, router integration, wireless LAN planning and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure expertise for telecommuters, refer to infrastructure consulting services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the multi- OS and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Allentown, Pennsylvania Businesses
Progent's size, depth of information technology skill, and experience with corporate network consulting allow small and midsize companies to avoid the problems associated with over reliance on thinly staffed service organizations or freelance engineers.
Teaming with Progent enables your company to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, small businesses often depend excessively on freelance engineers. Though freelance support providers have lower overhead than larger IT service organizations and can afford to bill apparently smaller rates, individuals are sometimes unable to respond quickly to urgent network problems. If a freelance consultant is occupied with different client, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance during a crisis. As your company grows, network downtime or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly due to lower output. Also, when independent consultants encounter unfamiliar technologies, the lack of a large engineering team to depend on for help forces them to train on the job while your business winds up footing the bill for their continuing education.
- Have Access to Certified Professionals in Advanced Network Solutions
The majority of small service firms or independent engineers focused on small company IT support are capable of providing routine fixes but lack the background to deal efficiently with complicated network environments that have mixed platforms, multiple offices, Voice over IP systems, remote workers, integrated financial and operational software, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large group of experts can be valuable to your company because enterprise environments are characteristically complicated, support issues require in-depth understanding of in numerous technical areas, and achieving an acceptable level of stability, reliability, and protection requires enterprise-proven processes.
- Build a Solid Basis for Growth
Small companies typically start with an IT system implemented on a shoestring budget. Without a proper architecture, a series of band-aid fixes often get thrown on top of a tenuous foundation. As a business grows, stability and expandability problems can obstruct the success of the organization. Such environments require proper assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the solid foundation to handle critical business requirements and ease future growth.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies need guidance and education to work through an increasingly complex maze of IT alternatives offered for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services only. This allows Progent to match technical services with the real needs of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor rather than being driven by the true requirements of a client.
Get in Touch with Progent
In case your Allentown, Pennsylvania company wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).