Fast, Low-cost Remote Computer Network Troubleshooting for Allentown, Pennsylvania Small Businesses
For over twenty years, Progent has specialized in providing enterprise-class IT support services to customers with small-business IT budgets. Progent has built a unique support solution that includes a streamlined, tightly connected virtual office infrastructure, custom remote repair tools, a large team of engineers accredited in a broad range of technical disciplines, a Help Desk service model that maximizes efficiency and ensures follow-through, a global team of remote service experts, on-site support options for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the least cost to customers.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service group. This can save money and help meet schedules for major IT initiatives such as application programming, business continuity planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to help your company to plan and execute your cloud strategy.

Primary IT Areas Supported by Progent for Allentown, Pennsylvania Business Networks
As a Microsoft-certified Partner consulting company that maintains a large group of Cisco Premier CCIE network consultants and Apple certified engineers, Progent provides urgent assistance and affordable remote consulting to Allentown, PA businesses for a broad range of information technologies including:

Service Delivery Options for Allentown, Pennsylvania Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, thorough service records, reliable follow-through, and tight cost control for an array of network service delivery options that include online repairs, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix network problems without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to handle most IT problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to give small businesses the optimal solution: onsite support professionals when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, non-stop it system design, server virtualization solutions, plus integration, programming and training for small business applications including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office moves and massive system migrations, extended projects such as upgrading a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, relational database application development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to design, implement and troubleshoot the infrastructure required for telecommuters. Aspects of network infrastructure for which Progent's consultants can provide support include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and robust Internet connections. To learn about Progent's infrastructure expertise for remote workers, refer to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also convenient for customers to transfer to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network security and can assist with advanced security programs like SIEM solutions to help enterprises meet industry standards and government mandates for network information security and reporting.

The scope and depth of Progent's consulting staff bring a unique set of benefits to organizations trying to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of IT support, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested approaches for fixing real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for fast fixes. An additional advantage of granular invoicing is that your company are not tempted to permit less critical issues to stay unaddressed until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by each consultant to every client. The practice of detailing and organizing service activity results in more effective support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Allentown, Pennsylvania company needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour Installation Progent Startup Business 24x7 Progent Small Company Help
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