Allentown, PA Online Support from Certified Network Service Consultants
Progent's computer troubleshooting services can deliver your Allentown, PA company budget-friendly and dependable access to enterprise-class network engineers. By providing network consulting service when you require it, offering specialized expertise for vital applications, delivering unique support such as automated server monitoring, and billing only for services you use, Progent offers your Allentown, Pennsylvania business an economical alternative for optimizing the productivity and profitability of small-scale office networks. Whether you run an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to create and manage a robust and safe information system and to benefit from fast availability of the experienced help usually available only to businesses who are able to maintain a large in-house IT staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service staff. This can reduce expenses and help meet schedules for big projects like software programming, business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to plan and implement a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in Allentown, Pennsylvania
Progent's team of world-class experts offers support for virtually all aspects of information systems deployed by companies of any size. Technologies supported by Progent in Allentown include:

Service Delivery Alternatives for Allentown, Pennsylvania Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, and IT management. Progent's paradigm for providing network support is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough activity records, reliable follow-through, and strict cost control for an array of network service delivery alternatives that include remote troubleshooting, in-person support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online computer support expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support experts to give small companies the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. for more information, refer to Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network design, virtual server solutions, plus integration, customization and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site moves and major system upgrades, extended initiatives like upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 package, database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and medium-size companies to plan, set up and troubleshoot the network infrastructure for telecommuters. Aspects of infrastructure where Progent's experts can deliver assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and implementation, and robust Internet access. For information about Progent's network infrastructure support services for telecommuters, see infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for clients to transfer to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can assist with complex security programs like SIEM solutions to help companies meet industry guidelines and government mandates for network data protection and incident reporting.

The scope and size of Progent's engineering staff offer a powerful set of advantages to organizations trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert technical capability, but also a consultant with field-tested methods for fixing actual IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for fast solutions. An additional benefit of by-the-minute billing is that your company won't be inclined to allow incipient problems to fester until they become major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every customer. The practice of detailing and organizing service records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Small businesses who work with independent consultants or who employ internal support staffs gain when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Allentown, Pennsylvania business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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