Allentown, PA Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's computer support services can deliver your Allentown, PA business cost-effective and reliable access to world-class information technology engineers. By providing IT support service when you require it, providing advanced knowledge for line-of-business technologies, delivering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent offers your Allentown, Pennsylvania company an affordable option for optimizing the productivity of small office information systems. If you maintain an on-premises datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to create and manage a robust and safe information system and to have fast availability of the skilled help ordinarily available only to businesses who are able to set up a large internal IT group.

For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network service personnel. This can save money and minimize technical risks for big IT initiatives such as application development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to accredited consultants to assist your business to design and implement your cloud strategy.

Core Areas of Expertise Serviced by Progent for Business Networks in Allentown, Pennsylvania
Progent's nationwide group of certified experts offers assistance for virtually all facets of information systems found in companies of any size. Technologies served by Progent in and around Allentown include:

Service Delivery Alternatives Available for Allentown, Pennsylvania Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures fast support, comprehensive service documentation, dependable follow-through, and strict cost control across an array of network service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer support services.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all companies who require prompt and dependable support from an online Help Desk Call Center with efficient phone assistance, online repair tools, and enough technical depth for full escalation. Since small and midsize companies usually have tight information technology budgets and can spare scant management attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that business information networks stay productive. Read more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection engineering, non-stop it system engineering, virtual server strategies, plus configuration, programming and support for business applications including financials, ERP, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office relocations and major software upgrades, longer term initiatives like business information application development and support, database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and MS SQL in order to provide small businesses with higher degrees of availability, protection, and performance than is possible using the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs stay current, protection and performance is continually tracked, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in an environment that not only delivers the highest level of availability and scalability but that is also convenient for clients to transfer to a different support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT management while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Allentown, Pennsylvania Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or independent engineers.

Working with Progent allows your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, small companies sometimes depend excessively on independent consultants. Though freelance support providers have lower overhead than larger IT service firms and can afford to charge nominally lower rates, individuals are occasionally too overworked to respond rapidly to urgent problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to go without help in case of an emergency. As your company grows, network downtime or difficulties with line-of-business programs become more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly due to lower output. In addition, when freelance engineers encounter new technologies, the lack of a big engineering group to depend on for advice requires them to learn in place while your company ends up with the costs for their ongoing training.

  • Have Access to Experts in Complex Network Issues
    The majority of smaller support organizations or freelance consultants who concentrate on small company network support are capable of providing routine fixes but lack the background to deal cost-effectively with complex network infrastructures that have a variety of operating systems, multiple offices, VoIP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your small business because enterprise networks are inherently complicated, support issues demand thorough understanding of in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security calls for enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of band-aid fixes often get thrown onto of a marginal structure. As a company evolves, stability and scalability issues can hinder the success of the organization. Such networks need proper assessment, smart business analysis, and broad-based experience to migrate to a network infrastructure that can provide the reliable basis to meet current business requirements and support downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Small companies need direction and education to work through an increasingly complex array of technology options available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent provides services only. This allows Progent to align technical services with the real needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being driven by the true needs of a small business.

Get in Touch with Progent
If your Allentown, Pennsylvania business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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