Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyberplague that represents an existential threat for businesses unprepared for an attack. Different versions of ransomware like the CryptoLocker, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for a long time and still cause damage. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as more as yet unnamed newcomers, not only do encryption of online data but also infect many configured system backup. Files synchronized to off-site disaster recovery sites can also be ransomed. In a vulnerable environment, it can render automated recovery useless and effectively sets the datacenter back to square one.

Getting back programs and information after a ransomware outage becomes a race against the clock as the victim struggles to stop lateral movement and cleanup the ransomware and to restore mission-critical operations. Because ransomware needs time to replicate, penetrations are often sprung on weekends and holidays, when successful attacks may take more time to detect. This multiplies the difficulty of rapidly assembling and orchestrating a qualified response team.

Progent provides a variety of support services for protecting Allentown businesses from ransomware penetrations. These include team member training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to discover and quarantine day-zero malware assaults. Progent also can provide the services of seasoned ransomware recovery engineers with the skills and commitment to rebuild a compromised network as rapidly as possible.

Progent's Ransomware Recovery Support Services
After a ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that merciless criminals will respond with the needed keys to decrypt all your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their information even after having paid the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The fallback is to piece back together the key elements of your Information Technology environment. Without access to full data backups, this calls for a broad range of skills, top notch project management, and the willingness to work continuously until the recovery project is completed.

For twenty years, Progent has offered certified expert IT services for companies across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise with accounting and ERP application software. This breadth of expertise provides Progent the skills to rapidly determine necessary systems and re-organize the remaining parts of your IT system following a ransomware event and configure them into a functioning network.

Progent's ransomware team of experts has state-of-the-art project management applications to orchestrate the complicated restoration process. Progent understands the importance of working rapidly and in concert with a customer's management and Information Technology team members to prioritize tasks and to get key systems back online as soon as humanly possible.

Customer Story: A Successful Ransomware Virus Restoration
A customer contacted Progent after their network system was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been launched by Northern Korean state sponsored hackers, possibly adopting strategies leaked from America's National Security Agency. Ryuk seeks specific companies with little or no tolerance for disruption and is one of the most profitable examples of crypto-ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in the Chicago metro area and has around 500 staff members. The Ryuk attack had disabled all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the beginning of the attack and were encrypted. The client considered paying the ransom (in excess of two hundred thousand dollars) and hoping for the best, but ultimately made the decision to use Progent.


"I cannot thank you enough in regards to the support Progent gave us during the most critical time of (our) company's life. We most likely would have paid the hackers behind this attack except for the confidence the Progent experts provided us. That you could get our messaging and key applications back into operation in less than five days was something I thought impossible. Every single expert I talked with or messaged at Progent was absolutely committed on getting us working again and was working at all hours on our behalf."

Progent worked together with the customer to quickly understand and assign priority to the most important services that needed to be addressed in order to continue departmental functions:

  • Windows Active Directory
  • Exchange Server
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes event response industry best practices by stopping the spread and clearing up compromised systems. Progent then began the steps of recovering Microsoft AD, the foundation of enterprise environments built upon Microsoft technology. Microsoft Exchange Server messaging will not work without AD, and the businesses' accounting and MRP system leveraged SQL Server, which requires Active Directory services for authentication to the databases.

In less than 48 hours, Progent was able to recover Active Directory to its pre-intrusion state. Progent then assisted with rebuilding and hard drive recovery on the most important servers. All Exchange data and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to find intact OST files (Outlook Email Off-Line Folder Files) on team workstations and laptops to recover email messages. A not too old off-line backup of the businesses financials/ERP systems made them able to return these essential programs back servicing users. Although a large amount of work was left to recover totally from the Ryuk damage, the most important systems were recovered quickly:


"For the most part, the assembly line operation survived unscathed and we did not miss any customer sales."

During the following month key milestones in the restoration project were made through close cooperation between Progent consultants and the client:

  • In-house web sites were brought back up without losing any information.
  • The MailStore Exchange Server with over four million historical emails was spun up and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory modules were completely operational.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Nearly all of the desktop computers were being used by staff.

"A lot of what was accomplished during the initial response is nearly entirely a blur for me, but my management will not forget the countless hours each of you accomplished to give us our company back. I've been working with Progent for at least 10 years, possibly more, and every time Progent has come through and delivered. This situation was a testament to your capabilities."

Conclusion
A likely business-killing disaster was evaded by hard-working professionals, a wide array of subject matter expertise, and tight collaboration. Although in retrospect the crypto-ransomware virus attack detailed here could have been identified and prevented with advanced cyber security technology and security best practices, team training, and well designed incident response procedures for data backup and applying software patches, the fact is that state-sponsored cybercriminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has proven experience in ransomware virus blocking, removal, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were involved), I'm grateful for letting me get some sleep after we made it past the initial fire. Everyone did an impressive job, and if anyone is in the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Allentown
For ransomware recovery consulting in the Allentown area, phone Progent at 800-462-8800 or go to Contact Progent.



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  • Specialists Microsoft Instant Messaging Cisco Expert Microsoft Presence Awareness Remote Support
  • Staffing for IT Support Teams Allentown, PA Short Term IT Staffing for IT Support Organizations Allentown Bethlehem Easton
  • Stealth Penetration Testing Computer Security Specialist Cybersecurity Penetration Testing Cybersecurity Firms
  • Support Outsourcing Barracuda Backup Disaster Recovery Emergency Online Consulting Barracuda Backup Offsite Vaulting
  • Support Services Microsoft 365 Training Open Now Microsoft 365 Power BI Integration Computer Engineer
  • Support and Setup Microsoft LCS Server 2007 Microsoft LCS Server Specialists
  • System Center 2016 Virtual Machine Manager Technology Consulting 24 Hour MCSE Expert Certified SCVMM 2016 and SQL Server Professionals
  • Technical Consultant Chief Information Officer Part-Time CIO Technology Consulting Services

  • Consultants Windows 10 Microsoft Deployment Toolkit
    Microsoft Windows 10 ADK Consultants

    Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and onsite evaluation and migration support for Windows 10 provided by Progent include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, security and compliance, automated provisioning and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for network management staff and users, and ongoing Call Center support services.

  • Technical Consultant SCDPM Backup and Recovery System Center Data Protection Manager Troubleshooting
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  • Telepresence On-site Support Consulting Polycom Telepresence
  • Top Ranked Allentown Snatch Crypto-Ransomware Restoration Allentown, Lehigh County
  • Teleworker Endpoint Management Network Consulting Teleworker Endpoint Management On-site Support
  • Teleworkers Allentown Consulting - Data Protection Systems Consulting and Support Services Lehigh County Pennsylvania Telecommuters Assistance in Allentown - Backup/Recovery Systems Consulting Services Lehigh County Pennsylvania
  • Threat Management Gateway 2010 Consultants Microsoft Certified Expert IT Consulting Forefront Threat Management Gateway
  • Top Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement Engineer Catalyst 9105i Access Point Computer Consultants
  • Top Freelance Microsoft Consultant Freelancing Jobs Cisco Consultants Telecommute Job
  • 24 Hour Allentown Lockbit Crypto-Ransomware System-Rebuild Allentown Pennsylvania
  • Top Migration Consulting UNIX Upgrade Consulting Solaris to Windows

  • Immediate Branch Office Support and Help
    Remote Troubleshooting Branch Location

    Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that require IT help with the flexibility associated with with small firms but which includes professional communications, complete documentation, and compliance with corporate IT protocols. If your enterprise maintains a branch office situated anywhere in California or any area served by Progent's engineers, Progent can offer a broad range of onsite and off-site network consulting services and network architecture expertise.

  • Top Professional Windows and UNIX Top Rated Computer Consulting Windows, UNIX, Solaris
  • Top Quality Microsoft Exchange 2010 Planning Remote Support Services Exchange Server 2010 Upgrade Support and Setup
  • Top Quality Microsoft Small Business Server Online Technical Support Network Engineer Windows SBS
  • Top Rated PowerPivot for SharePoint Support Services 24 Hour SQL Server 2012 AlwaysOn Online Troubleshooting
  • Top SharePoint Server 2007 Network Consultant Microsoft Expert On-site Support Office SharePoint Server 2010

  • Windows 8.1 DirectAccess Small Business IT Outsourcing
    Windows 8 Consulting

    Progent's Microsoft-certified experts can deliver a range of technical services to help companies of all sizes to install, manage, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or Windows phones powered by Windows 8.1. For larger organizations, Progent's senior project managers can help design and configure testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans following leading practices.

  • Troubleshooting Microsoft Exchange 2003 24-Hour Exchange Server 2003 Online Troubleshooting

  • Network Management Outsourcing Consult
    ProSight Remote Network Management Consulting

    Progent's ProSight family of managed services are geared to offer businesses who have minimal in-house IT administration and support teams with affordable help from world-class management tools and consulting experts. Advantages of Progent's ProSight line of managed services include fixed network management costs, smart automation of common administrative tasks, ongoing absorption of new information technology, graceful transition from older technology to up-to-date solutions, close alignment of computer technology with business goals, access to veteran IT consultants, and freeing up management to concentrate on business instead of ever-changing network technology.

  • UNIX Protecting Solaris Security Companies
  • UNIX, Windows Specialist 24-Hour Support and Help Windows, UNIX, Solaris
  • Urgent BlackBerry BES Server Troubleshooting Online Technical Support BlackBerry BES
  • Urgent ProSight VM Hosting Consulting Services ProSight Private Cloud Hosting Services Specialist

  • Private Clouds for Small Businesses Services
    24x7 Private Cloud Hosting Consult

    Progent's private cloud hosting service allows small and midsize organizations to run key applications such as SQL and Exchange Server from a hardened Tier III data center facility on fully redundant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restore. Smaller organizations can use Progent's private cloud hosting service to eliminate major investments in the purchase, maintenance, and operation of network equipment and facilities while benefiting the highest levels of network availability and security.

  • Urgent WatchGuard VPN Security Consultancy WatchGuard Firebox M470 Firewall Network Consulting
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  • Virtual Server Technology Professional Professional Virtualization
  • WatchGuard Firebox T70 Firewall Network Security Test WatchGuard Firebox Firewall Computer Security
  • Windows Server 2008 Security Support Services Remote Troubleshooting Windows Server 2008 Security
  • Allentown Maze Crypto-Ransomware Repair Allentown, Lehigh County
  • Windows Server 2012 R2 Hyper-V 3.0 Services Windows Server 2012 R2 Hyper-V 3.0 Engineers
  • Windows Server 2012R2 Multitenancy Online Consulting Top Ranked Microsoft Windows Server 2012 R2 Configuration
  • Windows Server 2016 Virtual Machine Load Balancing IT Consulting 24x7x365 Windows Server 2016 Cluster Operating System Rolling Upgrade Computer Consulting
  • Windows Server 2022 Virtual Machine Setup and Support Windows Server 2022 Hotpatching Technology Consulting
  • Windows Server 2022 Windows Defender ATP Specialist Windows Server 2022 Hybrid Integration Remote Support
  • Windows Server Update Services Technology Professional 24/7 WSUS Specialists
  • Allentown Netwalker Crypto-Ransomware Remediation Allentown
  • Windows and Linux Remote Support Services Linux, Windows Consulting Services
  • Allentown Phobos Crypto-Ransomware Mitigation Lehigh County Pennsylvania
  • ransomware cleanup and recovery Consult ransomware cleanup and restore Professional
  • wireless IP phone configuration Remote Consulting 24-7 Setup and Support Wi-Fi VoIP phone integration

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