Crypto-Ransomware : Your Worst Information Technology Disaster
Crypto-Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that represents an extinction-level danger for businesses of all sizes poorly prepared for an assault. Different iterations of ransomware such as Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and still inflict harm. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, along with more unnamed viruses, not only do encryption of on-line data but also infect most configured system backup. Files replicated to off-site disaster recovery sites can also be rendered useless. In a vulnerable environment, this can make automated restoration impossible and basically knocks the entire system back to square one.

Retrieving applications and data after a ransomware event becomes a sprint against time as the targeted business tries its best to contain the damage and eradicate the ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware requires time to spread, penetrations are frequently sprung on weekends, when successful attacks tend to take more time to uncover. This multiplies the difficulty of rapidly mobilizing and coordinating a knowledgeable response team.

Progent has a range of solutions for protecting Allentown businesses from ransomware events. These include team education to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with deployment of modern security solutions with artificial intelligence capabilities to intelligently identify and disable new cyber attacks. Progent also can provide the assistance of seasoned crypto-ransomware recovery consultants with the skills and commitment to re-deploy a breached network as quickly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware penetration, sending the ransom demands in cryptocurrency does not guarantee that cyber hackers will respond with the needed keys to unencrypt all your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the typical crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The other path is to piece back together the key elements of your IT environment. Without access to complete system backups, this requires a wide complement of skill sets, top notch project management, and the willingness to work 24x7 until the job is complete.

For twenty years, Progent has offered expert Information Technology services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned advanced industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial management and ERP application software. This breadth of experience gives Progent the ability to efficiently ascertain necessary systems and consolidate the remaining components of your IT system following a crypto-ransomware event and configure them into an operational system.

Progent's ransomware group deploys powerful project management applications to coordinate the sophisticated restoration process. Progent appreciates the importance of working rapidly and in unison with a client's management and IT staff to assign priority to tasks and to get essential systems back online as soon as possible.

Client Case Study: A Successful Ransomware Attack Response
A client hired Progent after their organization was crashed by Ryuk crypto-ransomware. Ryuk is believed to have been deployed by North Korean state sponsored cybercriminals, suspected of adopting strategies leaked from the U.S. National Security Agency. Ryuk attacks specific organizations with limited tolerance for disruption and is among the most profitable instances of ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in the Chicago metro area with about 500 staff members. The Ryuk event had paralyzed all business operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the beginning of the attack and were damaged. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and hoping for the best, but in the end called Progent.

"I cannot speak enough in regards to the help Progent provided us during the most fearful time of (our) companyís existence. We had little choice but to pay the cyber criminals if not for the confidence the Progent group provided us. The fact that you were able to get our e-mail and important applications back into operation in less than 1 week was incredible. Every single expert I talked with or messaged at Progent was totally committed on getting us restored and was working breakneck pace to bail us out."

Progent worked together with the client to quickly understand and prioritize the critical applications that needed to be recovered in order to restart departmental functions:

  • Microsoft Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed Anti-virus penetration mitigation best practices by halting the spread and clearing up compromised systems. Progent then initiated the work of recovering Microsoft AD, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without Active Directory, and the businessesí MRP software utilized Microsoft SQL Server, which depends on Windows AD for access to the information.

Within 2 days, Progent was able to re-build Active Directory services to its pre-virus state. Progent then accomplished reinstallations and hard drive recovery on critical servers. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate intact OST files (Microsoft Outlook Offline Data Files) on team desktop computers in order to recover mail data. A recent off-line backup of the customerís financials/ERP software made it possible to recover these essential applications back on-line. Although major work still had to be done to recover fully from the Ryuk event, critical services were restored rapidly:

"For the most part, the manufacturing operation was never shut down and we did not miss any customer orders."

Throughout the following few weeks critical milestones in the restoration project were achieved through tight cooperation between Progent engineers and the customer:

  • In-house web applications were restored without losing any information.
  • The MailStore Exchange Server containing more than 4 million archived emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • 90% of the desktop computers were functioning as before the incident.

"So much of what went on in the initial days is nearly entirely a fog for me, but I will not soon forget the countless hours each and every one of your team accomplished to give us our company back. Iíve entrusted Progent for the past 10 years, possibly more, and every time I needed help Progent has come through and delivered. This situation was a Herculean accomplishment."

A likely business-ending catastrophe was avoided with hard-working professionals, a wide array of knowledge, and tight teamwork. Although upon completion of forensics the crypto-ransomware virus attack described here would have been identified and disabled with advanced security technology and security best practices, staff training, and properly executed incident response procedures for backup and keeping systems up to date with security patches, the reality is that state-sponsored hackers from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware penetration, remember that Progent's team of professionals has substantial experience in crypto-ransomware virus defense, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thanks very much for making it so I could get some sleep after we made it over the initial push. All of you did an amazing job, and if any of your team is in the Chicago area, dinner is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís data center IT services are designed for businesses with equipment located at Internet Data Centers or data center colocation hosting sites and in need of on-demand on-premises help at the colo facility plus off-site support from Microsoft and Cisco Premier experts. Progent offers a complete range of data center and IDC and colocation consulting services such as system topology analysis, Windows and UNIX server installation and support, tech support for server and communications infrastructure, design and installation of non-stop systems, defining and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage clustering systems.

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    Online Consulting Remote Desktop Connection for Apple Mac

    For companies that have a mix of Mac and Windows desktops, there exist two popular alternatives for using Microsoft Windows-dependent applications on a Mac: remote access to a physical Windows computer or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach a Mac to a networked Microsoft Windows-based PC to run Windows applications and access system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac system so that you are able to use Windows applications directly. Progent's Mac technology consultants can assist your organization to maintain these products for running Windows programs on your Macs and can in addition assist your company to evaluate and configure other solutions for Microsoft Windows PC simulation.

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    Catalyst 802.11ax AP Upgrade Online Help

    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Access Point consultants offer affordable online and onsite support for Catalyst Wi-Fi 6 wireless APs.

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    Citrix Virtualization Engineer

    Progent's Citrix-accredited engineers can help you to evaluate the business advantages of XenServer as well as other Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your existing XenServer environment and show you how to enhance consolidation, performance, security and compliance, uptime, and disaster recovery.

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    Progentís consultants offer experience in a variety of disciplines related to mobile connectivity including system infrastructure, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and mobile application development. Progent's certified professionals can save your business time and expense by applying their wireless background to show you how to choose and integrate wireless connectivity solutions that make sense for your business. Progent can also optimize your network infrastructure so that wireless PDAs work better.

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  • 24-Hour MRTG for Linux Consultant Services
    Biggest Nagios for Linux Consultant Services

    Nagios and MRTG are powerful, license-free monitoring tools that operate with Linux and can be deployed to monitor UNIX/Linux environments, Windows networks, or mixed-OS networks where the Linux OS and MS Windows coexist. Nagios allows network support engineers to track system services including POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's system integration experts can assist you to utilize both these tools to streamline and troubleshoot your computer network.

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    Design and Installation Antispam

    E-Mail Guard is a complete solution for defending against spam and viruses. E-Mail Guard handles the protection and administration of corporate email by providing continually improved spam and virus filtering, policy administration, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and analysis tools as well as outgoing email testing to help you fix your e-mail system and define and regulate company email policy.

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  • Remote Remote Workforce Network Infrastructure Remote Consulting Remote Workforce Network Infrastructure On-site Technical Support

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    Biggest IT Outsource Small Business

    Progent delivers the services of Microsoft and Cisco-Certified IT support professionals to offer clients affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco products. For environments that span from small offices to nationwide corporations, Progent's network consultants can assist you to enhance your information system's e-mail architecture, protection, reliability, throughput, and IT administration.

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  • Computer Consulting Altaro VM Backup Deduplication
    Altaro VM Backup Inline Deduplication Computer Consulting

    Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and VMware vCenter for managing large-scale environments, and support for Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad array of consulting services to assist you to design, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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  • Specialists Project Management
    Top Network Consulting Data Center

    For corporations with branch offices in or any area served by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco network specialists offer a variety of IT consulting services including project planning, SOX compliance, office relocations, corporate security, system architecture, local or remote branch office support, and troubleshooting for colocation hosting facilities. A Progent network consultant can show you how to design a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft Certified engineers can help major corporations plan, deploy and maintain major rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progentís CCIE and CCNP experts can assist you to deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and remote networking.

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    District of Columbia Network Consulting Experts

    If your business does not require immediate online support but you think you will need assistance with your information system in the near future, you can conserve time and expenses and ensure that the appropriate IT skill will be ready when you want it by getting in touch with a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or email

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  • Private Cloud Virtual Datacenter Hosting Consult
    Open Now Consult Private Cloud Hosting Services

    Progentís private cloud hosting service allows small and midsize organizations to run key applications like SQL and Exchange from a hardened Tier III data center on fully redundant equipment with geographically separate data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for automatic backup and restoration. You can take advantage of Progentís private cloud hosting service to avoid large investments in the acquisition, upkeep, and management of computer hardware and data center facilities while achieving world-class levels of network reliability and security.

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  • SQL Server 2012 AlwaysOn Failover Cluster Network Consultant PowerPivot for Excel Computer Consultant
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  • SQL Server 2016 Mobile Reports Consulting SQL Server Management Studio Specialists
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    After Hours PXE evaluation Lab Professionals

    The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, creating efficient migration procedures, assessing and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent clients who lack sufficient in-house resources to configure effective test systems, the lab reduces capital costs and technical risk and helps keep critical IT initiatives on schedule.

  • Setup and Support Dynamics GP 10.0 Online Technical Support Microsoft Dynamics GP
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  • SharePoint Server Online Consulting Integration Microsoft Office SharePoint Server 2007
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  • Small Office Server Installation Small Office Networking Specialist
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  • Microsoft Exchange 2003 Remote Support Services
    Exchange 2003 Specialists

    Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the background to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 support, repair, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    macOS Disaster Recovery Remote Troubleshooting

    Progent's certified security consultants can help you safeguard your Mac environment through expert services such as performing security tests, clean up after virus and worm penetrations, setting up firewalls, implementing secure remote and mobile access, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the specific goals of your business network.

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  • Urgent Consulting NetApp MetroCluster
    NetApp MetroCluster Troubleshooting Consulting Services

    Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's entire line of SAN software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably based on leading practices.

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    Azure AD Hybrid Support and Help

    Progentís consultants can help you to plan and implement a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD DS and AD Connect to centralize identity and access services for both on-premises and Azure assets.

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  • Windows Server 2012R2 Multitenancy Specialists Windows Server 2012 R2 Server Manager Remote Support
  • Windows Server 2012R2 upgrade Consultant Microsoft Expert Windows Server 2012 R2 Storage Spaces Online Help
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