Crypto-Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that presents an enterprise-level danger for businesses of all sizes unprepared for an attack. Different iterations of ransomware such as CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and still inflict damage. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus more unnamed malware, not only encrypt online files but also infect any accessible system restores and backups. Files replicated to cloud environments can also be ransomed. In a poorly architected environment, this can make any restoration impossible and basically knocks the entire system back to square one.

Restoring applications and information after a ransomware event becomes a sprint against the clock as the victim struggles to stop the spread and cleanup the crypto-ransomware and to restore mission-critical operations. Since ransomware requires time to spread, attacks are often sprung during nights and weekends, when successful penetrations are likely to take longer to discover. This compounds the difficulty of promptly mobilizing and coordinating a capable mitigation team.

Progent offers a range of help services for protecting Allentown organizations from ransomware penetrations. Among these are team education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat defense to discover and disable day-zero malware assaults. Progent also offers the assistance of seasoned ransomware recovery engineers with the track record and perseverance to rebuild a compromised network as rapidly as possible.

Progent's Ransomware Recovery Support Services
Following a crypto-ransomware attack, sending the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will provide the keys to decrypt all your data. Kaspersky determined that seventeen percent of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The other path is to piece back together the essential parts of your IT environment. Absent access to complete system backups, this calls for a broad complement of skill sets, professional project management, and the capability to work 24x7 until the task is done.

For two decades, Progent has made available expert IT services for companies throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded high-level industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of expertise affords Progent the ability to knowledgably understand necessary systems and re-organize the surviving components of your computer network environment after a crypto-ransomware penetration and rebuild them into an operational network.

Progent's security group deploys powerful project management systems to coordinate the complex recovery process. Progent appreciates the urgency of acting swiftly and in unison with a client's management and IT staff to assign priority to tasks and to put critical applications back online as fast as humanly possible.

Customer Story: A Successful Ransomware Virus Restoration
A business contacted Progent after their network was attacked by Ryuk ransomware. Ryuk is believed to have been created by Northern Korean state criminal gangs, suspected of adopting techniques exposed from America's NSA organization. Ryuk seeks specific companies with little room for operational disruption and is one of the most profitable instances of ransomware viruses. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk penetration had paralyzed all essential operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the beginning of the attack and were destroyed. The client was taking steps for paying the ransom demand (more than $200K) and hoping for the best, but in the end brought in Progent.

"I cannot tell you enough in regards to the support Progent provided us during the most critical time of (our) company's existence. We may have had to pay the Hackers if it wasn't for the confidence the Progent experts afforded us. The fact that you were able to get our e-mail system and key servers back online in less than five days was beyond my wildest dreams. Every single staff member I worked with or communicated with at Progent was amazingly focused on getting us restored and was working day and night on our behalf."

Progent worked hand in hand the client to quickly understand and prioritize the most important services that needed to be recovered in order to restart company operations:

  • Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To begin, Progent adhered to ransomware incident mitigation industry best practices by isolating and cleaning systems of viruses. Progent then started the task of bringing back online Active Directory, the core of enterprise networks built on Microsoft technology. Microsoft Exchange messaging will not work without Windows AD, and the businesses' financials and MRP system leveraged SQL Server, which depends on Active Directory for authentication to the databases.

In less than 2 days, Progent was able to recover Active Directory to its pre-penetration state. Progent then accomplished rebuilding and hard drive recovery of key applications. All Exchange data and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to assemble non-encrypted OST data files (Outlook Offline Folder Files) on user workstations in order to recover mail information. A recent off-line backup of the client's manufacturing software made them able to recover these required applications back online for users. Although significant work needed to be completed to recover completely from the Ryuk attack, critical systems were returned to operations rapidly:

"For the most part, the manufacturing operation was never shut down and we produced all customer sales."

Over the following month important milestones in the restoration process were completed in tight cooperation between Progent consultants and the client:

  • In-house web sites were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server with over four million historical emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control functions were 100% operational.
  • A new Palo Alto Networks 850 firewall was installed.
  • Most of the user desktops were back into operation.

"Much of what occurred those first few days is mostly a blur for me, but our team will not forget the dedication each and every one of the team put in to give us our company back. I have trusted Progent for at least 10 years, possibly more, and every time I needed help Progent has shined and delivered. This time was a testament to your capabilities."

A probable business-ending disaster was evaded with results-oriented professionals, a broad spectrum of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware virus attack detailed here could have been identified and disabled with up-to-date security solutions and security best practices, team education, and properly executed incident response procedures for information protection and applying software patches, the reality remains that state-sponsored hackers from Russia, China and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has extensive experience in crypto-ransomware virus blocking, mitigation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thank you for making it so I could get rested after we made it past the first week. Everyone did an fabulous job, and if anyone that helped is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Allentown
For ransomware cleanup services in the Allentown area, phone Progent at 800-462-8800 or go to Contact Progent.

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    The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the version and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, installing, administering and supporting sophisticated IT solutions based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Windows NT.

  • SCOM 2012 Microsoft Azure Monitoring Computer Consultant System Center OpsMgr 2012 Support Outsourcing
  • Immediate Allentown WannaCry Crypto-Ransomware Mitigation Allentown Pennsylvania
  • SQL Server 2012 Monitoring Outsourcing Consultant SQL Server 2012 Performance Tuning
  • SQL Server 2012 Network Architect Lehigh County Pennsylvania Allentown, PA, USA Small Office Computer Consulting SQL Server

  • Online Consulting Signature-based Virus Protection
    Computer Virus Forensics Integration

    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools from SentinelOne to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.

  • Security Auditor Apple Mac Virus Protection OS X VPN Remote Support Services

  • Dynamics GP App Development Development Company
    Expert Microsoft Certified Dynamics GP ODBC Specialists

    Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to create reports that let you analyze your business more effectively, turning uncooked information into valuable understanding of your company and customers.

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  • Allentown Pennsylvania, United States Allentown Avaddon Ransomware Repair
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  • SharePoint 2019 Information Rights Management Consulting Services SharePoint 2019 Communication Sites Network Engineer

  • Part-time CIO Small Business IT Support Firm
    24/7 ERP, MRP, Accounting System Developer Firms

    Progent's team of application experts offer in-depth support, custom programming, deployment help, and online training for popular business applications covering key areas including ERP and MRP, financials, management reporting, web application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of background providing high-level consulting and troubleshooting services remotely, Progent can assist small businesses throughout the U.S. to eliminate the time and fees associated with travel and on-site visits without compromising the effectiveness of technical services.

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    Cisco Help Desk Consultant Services

    The Contact Center service model used by Progent's Technical Response Center offers small organizations an effective alternative to reliance on freelance consultants by offering broad technical knowledge accessible to multiple support groups, optional 24x7 availability of emergency help, escalation capability to top-level experts for handling the most intractable issues, support consistency and dependability, quick follow through enforced by seasoned service administrators, a variety of convenient ways for initiating support jobs, plus a high level of process transparency made possible by ticket updates and available via a web portal.

  • Small Business 500 Access Point Configuration Small Business WAP150 Professional
  • Small Business Computer Consulting Group Cisco Emergency Cisco Upgrade
  • Small Business Managed IT services Services Consultant ProSight Remote Managed IT Services
  • Small Business Network Consulting Firm Microsoft Windows Microsoft Office 2000 Network Consulting Service
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  • Solaris Cybersecurity Contractor UNIX Evaluation
  • Solaris Online Onsite and Remote Support Linux Online Consultant

  • Exchange Online Archiving Professionals
    Microsoft 365 Exchange Online and on-premises Exchange Computer Consultants

    Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other email components to reduce hardware costs and management hassle. You can use Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to help your small businesses to assess the potential advantages of Exchange Online, design a network topology that makes sense for your functional requirements and budget, implement an efficient move from your existing Exchange organization to one that includes Exchange Online, train your IT team and users, and provide ongoing consulting and technical support.

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  • Support Services Exchange 2007 Edge Server Best Microsoft Exchange 2007 Consultants
  • System Center 2016 and Office 365 Integration Network Consultants System Center 2016 Troubleshooting Online Consulting
  • System Center 2016 and Windows Server 2016 Support and Setup Urgent System Center 2016 Endpoint Protection Technical Support
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  • Tandberg Video Conferencing Consult Telepresence Information Technology Consulting
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  • Top Ranked SQL Server 2014 Cluster Shared Volumes Help and Support SQL Server 2014 Help and Support
  • Top Support Offsite Managed Data Backup Service Consultant Services Offsite Managed Data Backup Service
  • Top Technical Consultant ProSight Reporting Infrastructure Monitoring ProSight Reporting Remote Network Infrastructure Management Integration Services
  • Troubleshooting Microsoft Data Protection Manager 2012 Network Consultant System Center 2012 Data Protection Manager
  • Allentown Hermes Ransomware Mitigation
  • Urgent Consultant Services SUS WSUS Consult
  • Urgent Offsite Employees Endpoint Security Remote Consulting IT Consultants Work from Home Security
  • Urgent Support SCOM 2012 Infrastructure Monitoring 24-7 SCOM 2012 Consultant
  • VLAN Test Lab Consultancy Business Continuity Testing Consulting
  • Wave 2 Wi-Fi controller Remote Troubleshooting 24 Hour 9800 Series wireless controller Configuration
  • Allentown, Lehigh County Allentown Snatch Ransomware File-Recovery
  • WiFi 6/6E Technology Professional 802.11 Wireless LAN Support
  • Windows 2012 Failover Clustering Network Consulting Online Technical Support Failover Clusters Windows Server 2012 R2
  • Windows 7 Security Support and Setup Specialists Windows 7 Wireless
  • Windows SBS On-site Technical Support Services Microsoft Windows Small Business Server 2008
  • Windows Server 2008 DirectAccess Setup and Support Expert Microsoft Certified Consulting Windows Server 2008 Security
  • Allentown Netwalker Crypto-Ransomware Remediation Allentown Pennsylvania, USA
  • Work from Home Employees Assistance - Allentown - Call Desk Outsourcing Consulting Services Allentown Allentown Telecommuters Help Desk Call Center Solutions Consultants Allentown, PA
  • Zero Trust Security Online Support Multi-factor Authentication Technical Support Services
  • macOS Configuration OS X Online Consultancy

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