Ransomware : Your Feared IT Disaster
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that represents an extinction-level threat for businesses vulnerable to an attack. Multiple generations of crypto-ransomware such as Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for years and continue to inflict damage. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus daily as yet unnamed malware, not only encrypt online files but also infect all configured system protection mechanisms. Data synched to cloud environments can also be corrupted. In a poorly designed environment, it can render automated restoration hopeless and basically sets the network back to square one.

Getting back online services and data after a ransomware event becomes a race against time as the targeted organization struggles to stop the spread and eradicate the ransomware and to restore business-critical activity. Due to the fact that crypto-ransomware requires time to replicate, assaults are often sprung during weekends and nights, when penetrations may take more time to discover. This compounds the difficulty of promptly mobilizing and orchestrating a capable mitigation team.

Progent offers a variety of help services for protecting Allentown businesses from ransomware penetrations. These include team education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security appliances with artificial intelligence capabilities to automatically detect and quarantine zero-day cyber threats. Progent in addition offers the assistance of veteran ransomware recovery consultants with the skills and perseverance to rebuild a compromised network as urgently as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will respond with the needed keys to decrypt any or all of your information. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to setup from scratch the vital parts of your Information Technology environment. Absent access to essential information backups, this requires a wide complement of skills, professional team management, and the capability to work 24x7 until the job is finished.

For decades, Progent has offered professional IT services for companies throughout the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained top certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial systems and ERP application software. This breadth of experience provides Progent the ability to quickly determine necessary systems and re-organize the surviving pieces of your Information Technology system after a ransomware attack and configure them into a functioning network.

Progent's security group has best of breed project management tools to coordinate the sophisticated recovery process. Progent knows the importance of acting swiftly and in concert with a client's management and Information Technology resources to assign priority to tasks and to get critical systems back online as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Virus Response
A customer contacted Progent after their company was crashed by the Ryuk crypto-ransomware. Ryuk is believed to have been launched by North Korean government sponsored criminal gangs, suspected of adopting techniques leaked from Americaís NSA organization. Ryuk targets specific organizations with little room for operational disruption and is among the most profitable examples of ransomware malware. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturer based in the Chicago metro area with about 500 employees. The Ryuk attack had shut down all company operations and manufacturing capabilities. Most of the client's system backups had been on-line at the start of the attack and were destroyed. The client was evaluating paying the ransom demand (more than $200,000) and wishfully thinking for the best, but in the end reached out to Progent.


"I cannot say enough about the support Progent provided us throughout the most stressful time of (our) businesses existence. We may have had to pay the cyber criminals behind the attack if it wasnít for the confidence the Progent experts afforded us. The fact that you could get our e-mail system and key applications back on-line quicker than seven days was something I thought impossible. Each person I spoke to or communicated with at Progent was laser focused on getting us back online and was working non-stop on our behalf."

Progent worked hand in hand the customer to rapidly understand and assign priority to the key services that had to be addressed in order to restart business functions:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To get going, Progent followed Anti-virus incident mitigation best practices by isolating and clearing up compromised systems. Progent then began the process of bringing back online Active Directory, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without AD, and the businessesí financials and MRP applications utilized SQL Server, which requires Windows AD for access to the data.

Within 2 days, Progent was able to rebuild Active Directory services to its pre-attack state. Progent then completed reinstallations and storage recovery of essential applications. All Exchange ties and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to locate local OST files (Outlook Email Off-Line Data Files) on user PCs and laptops to recover mail data. A recent offline backup of the businesses financials/MRP systems made it possible to return these vital services back on-line. Although major work needed to be completed to recover completely from the Ryuk damage, the most important systems were restored rapidly:


"For the most part, the manufacturing operation never missed a beat and we delivered all customer orders."

Over the following couple of weeks important milestones in the recovery project were achieved through tight collaboration between Progent consultants and the client:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Server containing more than 4 million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoicing/AP/AR/Inventory modules were 100% functional.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the user desktops were operational.

"A lot of what was accomplished during the initial response is mostly a fog for me, but my management will not forget the countless hours each of the team accomplished to help get our business back. Iíve utilized Progent for the past ten years, possibly more, and each time I needed help Progent has shined and delivered. This situation was a life saver."

Conclusion
A probable business extinction catastrophe was averted with top-tier experts, a broad range of technical expertise, and tight collaboration. Although in post mortem the crypto-ransomware virus penetration described here would have been stopped with modern security technology and ISO/IEC 27001 best practices, team training, and well designed incident response procedures for data backup and applying software patches, the fact is that government-sponsored hackers from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of experts has a proven track record in ransomware virus defense, mitigation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were helping), thank you for allowing me to get some sleep after we made it through the initial push. Everyone did an amazing job, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a system-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to make sure it supports all of the key 32-bit programs that you intend to keep plus the latest 64-bit versions of applications you wish to run.

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    Progent's expert support team can help you design and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity downtime, reduces ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the background to finish your move quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange Server 2007.

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    Progent's Apple Mac consultants can support the creative aspect of Mac computing by offering consulting services and education in graphics, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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    UNIX Professional

    If your business computer system combines Solaris platforms with MS Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your operating systems to coexist for easy management, transparent information exchange, high dependability, superior throughput, and tight protection. Progent's Solaris and Windows coexistence assistance offerings include IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical help and troubleshooting, on-site technical support, and Helpdesk services.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    Progentís Microsoft-premier consultants can assist you to enhance your application servers or workstations from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of upgrading to 64-bit processing, plan an efficient migration process that reduces business interruptions, and deliver economical, professional remote support to aid you to configure 64-bit software and application software on your existing hardware.

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    Microsoft SQL Server 2016 introduces major improvements in speed, capacity, security and compliance, high-availability, BOYD integration, plus built-in business intelligence. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and onsite support to help organizations of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.

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    For businesses that have a mix of Apple Mac and Windows desktops, there are two basic alternatives for using Microsoft Windows-dependent software on macOS or OS X: remote access to an actual Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect an Apple Mac to a networked Microsoft Windows-powered PC to run Windows programs and share system resources. Microsoft's Virtual PC for Apple Mac simulates Windows on an Apple Mac system so that you are able to run Windows software directly. Progent's Mac technology consultants can assist your organization to maintain these products for running Microsoft Windows applications on your Apple Macs and can also help you to evaluate and install third-party solutions for Windows platform simulation.

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    Progent's Microsoft-certified engineers offer advanced support in deploying, managing and debugging all versions of Microsoft Project, Project Server, and Project Online and can deliver a wide range of affordable remote consulting services based on proven best practices to assist organizations of all sizes to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include system design, installation and migration, strategies for secure collaboration among local and offsite users, network optimization, and customized webinar training.

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  • Consultant Services Microsoft ISA Server
    Engineer Internet Security and Acceleration Server

    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating Microsoft-based security solutions for information systems with multiple locations, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company design and implement an installation of ISA Server 2004 that meets your information protection needs without limiting your productivity.

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    Progent's Check Point firewall experts can help you plan, integrate, and manage firewall solutions built around Check Point Software NGFW security gateways and Check Point's cloud-based security services. Progent's consultants can also assist you maintain older Check Point firewalls or migrate efficiently to Check Point's next-generation security gateways.

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    Progent's business climate will make you a more capable consultant by improving your information technology skills and increasing the satisfaction of your customers. Progent makes good on this commitment by recruiting the best professional experts for you to operate with, providing a state-of-the-art system architecture, running specialized software utilities to deliver the maximum quality of service, and by optimizing proven operational models for attracting and retaining clients.

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  • System Center 2016 Endpoint Protection Network Consulting
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    System Center 2016 provides major improvements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

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  • Colo Setup and Support
    Colocation Selection Onsite Technical Support

    Colocation sites allow companies to share world-class data centers for hosting computer hardware that runs vital applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all aspects of your colocation strategy such as choosing and migrating to a colo facility, designing network topology, defining hardware, on-site and remote maintenance, establishing remote network administration, and training your IT staff.


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