Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an extinction-level danger for businesses vulnerable to an attack. Different versions of crypto-ransomware like the Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and continue to inflict harm. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, along with additional as yet unnamed newcomers, not only encrypt online critical data but also infiltrate any available system backup. Information replicated to cloud environments can also be ransomed. In a poorly designed data protection solution, it can make automated restoration hopeless and basically knocks the network back to square one.

Getting back on-line programs and information following a ransomware outage becomes a sprint against time as the victim tries its best to contain the damage and eradicate the virus and to restore business-critical activity. Since ransomware needs time to move laterally, penetrations are frequently launched on weekends, when successful attacks tend to take more time to recognize. This multiplies the difficulty of promptly assembling and organizing a knowledgeable response team.

Progent makes available a variety of solutions for protecting Allentown organizations from ransomware events. These include team member education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of the latest generation security gateways with artificial intelligence technology to quickly detect and suppress zero-day cyber attacks. Progent in addition provides the services of expert ransomware recovery engineers with the skills and commitment to re-deploy a breached system as quickly as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that cyber criminals will provide the codes to decrypt any or all of your data. Kaspersky determined that 17% of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the typical crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The alternative is to piece back together the mission-critical elements of your IT environment. Without the availability of full system backups, this requires a broad complement of skills, well-coordinated team management, and the ability to work 24x7 until the task is completed.

For twenty years, Progent has provided certified expert IT services for businesses across the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained advanced certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with financial systems and ERP software solutions. This breadth of expertise affords Progent the capability to knowledgably ascertain necessary systems and consolidate the remaining pieces of your network environment after a crypto-ransomware attack and assemble them into a functioning network.

Progent's recovery team of experts utilizes powerful project management tools to coordinate the sophisticated restoration process. Progent knows the urgency of acting quickly and together with a customerís management and IT team members to prioritize tasks and to get essential services back online as fast as possible.

Case Study: A Successful Ransomware Attack Recovery
A customer engaged Progent after their network was attacked by Ryuk crypto-ransomware. Ryuk is thought to have been deployed by Northern Korean state sponsored criminal gangs, possibly using technology exposed from Americaís National Security Agency. Ryuk targets specific businesses with little or no tolerance for disruption and is one of the most lucrative versions of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer located in the Chicago metro area with about 500 workers. The Ryuk penetration had shut down all essential operations and manufacturing processes. Most of the client's data protection had been on-line at the beginning of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom demand (exceeding $200,000) and praying for good luck, but in the end made the decision to use Progent.


"I cannot say enough in regards to the expertise Progent provided us throughout the most fearful time of (our) businesses existence. We may have had to pay the hackers behind this attack if not for the confidence the Progent group provided us. The fact that you were able to get our messaging and production servers back faster than seven days was amazing. Every single expert I interacted with or communicated with at Progent was absolutely committed on getting us back on-line and was working breakneck pace to bail us out."

Progent worked hand in hand the customer to rapidly assess and assign priority to the mission critical services that needed to be recovered to make it possible to continue business operations:

  • Windows Active Directory
  • Exchange Server
  • Financials/MRP
To get going, Progent adhered to Anti-virus incident mitigation best practices by stopping the spread and clearing infected systems. Progent then started the steps of rebuilding Microsoft AD, the core of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange email will not operate without Windows AD, and the client's financials and MRP software utilized Microsoft SQL, which depends on Active Directory services for security authorization to the information.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-attack state. Progent then completed reinstallations and hard drive recovery on critical servers. All Exchange Server data and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to find non-encrypted OST files (Outlook Email Offline Data Files) on staff PCs and laptops to recover email messages. A recent offline backup of the client's accounting/MRP systems made them able to return these vital applications back online. Although significant work was left to recover completely from the Ryuk damage, critical systems were recovered rapidly:


"For the most part, the production operation survived unscathed and we made all customer deliverables."

During the next few weeks critical milestones in the recovery project were made through close cooperation between Progent engineers and the client:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than four million historical messages was spun up and accessible to users.
  • CRM/Orders/Invoices/AP/AR/Inventory Control modules were 100% operational.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • 90% of the desktop computers were being used by staff.

"A huge amount of what went on those first few days is mostly a fog for me, but we will not soon forget the dedication each of your team put in to give us our company back. I have been working with Progent for the past ten years, maybe more, and each time Progent has come through and delivered. This event was no exception but maybe more Herculean."

Conclusion
A probable business catastrophe was avoided with dedicated professionals, a wide array of knowledge, and close collaboration. Although in retrospect the ransomware penetration described here should have been identified and stopped with current security technology solutions and recognized best practices, user and IT administrator training, and well thought out incident response procedures for backup and applying software patches, the reality remains that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incident, remember that Progent's roster of experts has extensive experience in crypto-ransomware virus defense, mitigation, and file restoration.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), Iím grateful for making it so I could get rested after we made it past the first week. Everyone did an impressive effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Allentown
For ransomware system recovery expertise in the Allentown area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft System Center Operations Manager On-site Technical Support

    Even if your company has a minimal computer services group and a modest IT budget, your information network can still have the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network consultants, the most recent system management products for 24x7 monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your mission-critical network applications and hardware up and running.

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    Computer Support Consultants Planning Phase: Design and Architecture Proposals

    In conducting IT projects for corporate clients, Progent follows a structured approach driven by defined milestones in order to meet financial, timing and engineering targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the leading practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and professional implementation. All facets are recorded to make available a detailed description of technical services performed and to help in downstream system support.

  • Microsoft SQL Server 2008 Consultant Technology Consulting Microsoft SQL Server 2008
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  • Microsoft SharePoint On-site Technical Support Allentown Allentown Pennsylvania Microsoft SharePoint Server 2010 Network Consultants
  • Microsoft Windows 7 Consultants Remote Support Services Windows 7 Evaluation
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  • High Availability Data Centers Consulting Services
    Fault-tolerant Data Centers Consult

    Progent's Data Center engineers can help you find fault-tolerant data centers that meet the specific needs of your business. Fault tolerant off-site data centers are especially appealing to small businesses because of their affordability and simplified logistics compared to pursuing a do-it-yourself approach. Trying to design an in-house data center that offers even a basic level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the benefits of non-stop data centers and fault tolerant colo sites by providing a full range of engineering and support services.

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    Microsoft Certified Partner Windows Server 2019 Windows Defender ATP Online Technical Support

    Progent's certified Windows Server 2019 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.

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  • On-site Support Firepower NGFW Firewalls Cisco Firepower NGIPS Onsite Technical Support
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    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.

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    Engineers Security

    Progent provides expertise for security analysis software including Microsoft Baseline Security Analyzer for running a variety of automatic system auditing scans to identify potential security gaps. Progent has broad knowledge of network analysis tools and can show you how to make sense of testing reports and respond appropriately. Progent can help you design security into your business processes, install scanning software, plan and deploy a secure system architecture, and suggest policies to maximize the security of your network. Progent's security consultants are able to help you configure a firewall, implement safe remote connectivity to email and data, and install VPN. Progent's accredited security engineers can also validate the protection of web-based software and can conduct comprehensive security evaluations of company-wide security to determine your organization's compliance with recognized industry security standards such as HIPAA, PCI, and ISO.

  • Private Clouds for Small Businesses Professionals ProSight Private Cloud Hosting Services Specialist
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  • Professionals Linux Network Monitoring, Nagios and MRTG
    Network Consulting MRTG

    Network monitoring ordinarily entails observing a networkís resource utilization to help identify data traffic bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux and can be deployed to monitor multi-OS networks where UNIX and Windows coexist. Progent's network support engineers can help you take advantage of both these programs to optimize and repair your network. Progent's Linux consulting services provide small businesses and developers help with managing and supporting UNIX/Linux and Solaris networks that work with Microsoft-based technology.

  • Progent Management Team Small Office Server Support Top Consulting Services Company Progent Management
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  • Remote Access Remote Support Cisco Virtual Private Network Support and Setup
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  • Remote Consulting Windows Server 2012R2 Live Migration Remote Support Windows Server 2012 R2 Data Deduplication
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    24 Hour Meraki 802.11ac Access Point Troubleshooting

    Progent's Cisco Meraki Wi-Fi access point experts offer online and on-premises support to assist businesses of any size to design, install, maintain, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to build a seamless ecosystem that provides the same connectivity, performance, security, ease of management and uptime for wired and wireless clients regardless of their location or computing device.

  • Remote Workforce Consulting in Allentown - Cloud Solutions Consulting Services Allentown Pennsylvania Remote Workers Allentown Consulting - Cloud Integration Systems Assistance
  • SCCM 2016 Application Management Specialists Remote Support and Setup SCCM 2016 Cloud Management Gateway
  • SCOM 2012 Cloud Monitoring Computer Engineer Immediate Microsoft SCOM 2012 R2 Professional
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  • SMS Server 2003 Upgrade Technology Consulting Services Expert Microsoft Certified SMS 2003 Upgrade Online Consulting

  • Consultant Services Microsoft Virtual Server Administration
    Top Ranked Connectix Virtual Server Information Technology Consulting

    Microsoft Virtual Server, run on the Windows Server 2003 platform and powered by technology first developed by Connectix, provides the power necessary to carry out hardware reduction, software upgrade, and server quarantine tasks through virtualization techniques in an enterprise-class IT network with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses wishing to enhance ROI in application programming and testing, upgrading from outdated mission-critical software, and server consolidation. Progent's skilled Virtual Server experts can assist your IT staff to evaluate and integrate MS Virtual Server.

  • SQL Server 2014 AlwaysOn Network Engineer SQL Server Analysis Services Support and Setup
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  • Microsoft Certified Amazon Marketplace Web Service development Programmer
    Programming Amazon MWS development

    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.

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    Windows Server 2008 Hyper-VI Onsite Technical Support

    Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, scalability, and versatility that improve productivity of on-site, remote, and mobile workers. Progent's network professionals can provide affordable online consulting, troubleshooting, and education services to assist your company to design, implement, and manage Windows Server 2008 R2 to add significant strategic value to your network.

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  • Microsoft Exchange 2000 Upgrade On-site Support
    Microsoft Exchange Server 2000 On-site Support

    Progent is one of the most qualified information technology consulting companies for creating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the advantages of Exchange 2000 for typical situations including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.

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    Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.

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    Wisconsin On Site service

    Progentís Technical Response Center offers affordable nationwide after-hours online support for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide extended hours telephone support and remote direct network access to isolate and resolve network problems rapidly and economically.

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    Emergency Small Business WAP321 Remote Consulting

    Progent's Cisco-certified Wi-Fi technology experts can help you to configure, manage, and troubleshoot Cisco Small Business 100/300/500 Wireless APs.

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  • 24x7x365 Cisco GTP/GPRS Consultant Services
    Cisco Firewall Upgrade Setup and Support

    Progent's CCIE-certified network infrastructure experts can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, administer, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.

  • Technology Professional Google Cloud Natural Language Google Cloud IAM Consulting Services
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  • Top Exchange 2010 Remote Consulting Exchange 2010 Planning Remote Support Services
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  • Top Quality Consult ProSight Email Guard Spam Filtering Services Email Predictive Sender Profiling Consulting Services
  • Top Rated Internet Security and Acceleration Server Technical Consultant ISA Server IT Consulting
  • Top Rated Remote Technical Support Microsoft Exchange Exchange 2007 On-site Technical Support

  • Urgent SQL Server 2014 Reporting Services Integration Support
    SQL Server Management Studio Consulting

    Microsoft SQL Server 2014 incorporates major improvements in key areas such as speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services that include planning, configuration, administration, remediation, and software development services to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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  • UNIX Upgrade Help 24/7/365 UNIX Upgrade Consulting

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    Lync Server 2013 disaster recovery Engineers

    Progent's consultants can assist you to evaluate the benefits of Lync Server 2010 for your business and can help you to plan and carry out a rollout of Lync Server 2010 that unifies the management of IM and Presence and improves the output of your in-house staff, telecommuters, and smartphone users. Progent can in addition assist your company to perform a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Microsoft Lync Server with Microsoft Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to enhance the collaborative capabilities of MS Office programs, and offer online seminars and ongoing support for Microsoft Lync Server 2010 and other Microsoft technologies.

  • Ubiquiti UniFi Controller Consultant Services Ubiquiti Security Gateway Professional
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  • Windows 11 Pilot Testing Technology Consulting Services After Hours Consultant Microsoft Windows 11 Snap Groups
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  • Windows Server 2012 R2 Hyper-V Virtual Switch Technical Support Windows Server 2012R2 Clustering Onsite Technical Support
  • Windows and Solaris Configuration Windows and UNIX Consult
  • Work at Home Employees Allentown Guidance - Integration Expertise Allentown Telecommuters Expertise - Allentown - Connectivity Solutions Consulting Experts Lehigh County Pennsylvania, USA
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  • BlackBerry Wireless Online Consulting
    24-Hour RIM BlackBerry Exchange Online Technical Support

    Progent offers the support of BlackBerry-certified professionals who can help small organizations to plan, administer, and repair BlackBerry solutions economically and successfully, eliminating the requirement for an in-house BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, combined with Progent's efficient online support model, offers small and mid-size businesses an efficient solution for incorporating BlackBerry technology seamlessly into their information network.

  • iPhone 5 Computer Consulting Award Winning Macintosh Onsite Technical Support

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