Enlarging your telecommuter workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Allentown company to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes collaboration and returns top value. Progent can provide services that go from as-needed guidance for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania organizations to with any aspect of building a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, company-wide changeover to a from-home workforce, which could be motivated by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise their current trouble tickets, enter information, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to supplement your existing Help Desk organization by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house IT support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Allentown, Pennsylvania organization, call 1-800-993-9400 or refer to Contact Progent.