Enlarging your at-home workforce can have a major impact on network infrastructure, security, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Allentown organization to select the right tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services ranging from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Allentown, Pennsylvania companies to with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide switchover to a teleworker workforce, which might be the result of an epidemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote IT support experts along with world-class ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit the status of their active tickets, add information, and append screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your company to supplement your existing Call Desk staff by splitting delivery of Help Desk Call Center support transparently between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Allentown, Pennsylvania business, call 1-800-993-9400 or visit Contact Progent.