Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Allentown company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Allentown, Pennsylvania businesses to with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a teleworker business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their current tickets, add details, and upload screenshots and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Help Desk staff by splitting delivery of Call Center support seamlessly between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Allentown, Pennsylvania business, call 1-800-993-9400 or refer to Contact Progent.