Enlarging your at-home workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Allentown company to pick the appropriate technologies and follow best practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Allentown, Pennsylvania organizations to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A fast, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or revise their active tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your company to augment your current Help Desk organization by splitting responsibilities for Call Center services seamlessly between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model based on the leading professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Allentown, Pennsylvania business, phone 1-800-993-9400 or go to Contact Progent.