Enlarging your at-home workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Allentown company to pick the appropriate technologies and follow best practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania organizations to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A fast, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or revise their active tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your company to augment your current Help Desk organization by splitting responsibilities for Call Center services seamlessly between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model based on the leading professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Allentown, Pennsylvania business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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  • Anti-Virus Information Technology Consulting
    Postini Consultant

    E-Mail Guard is Progent's economical antispam and anti-virus solution that offers small businesses enterprise-quality defense against spam, viruses, DHA attacks, and other varieties of email-borne assaults on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-managed anti-spam and anti-virus services that stop email attacks before they can penetrate the corporate firewall. Perimeter Manager also lets administrators track and manage their email application, regardless of server platform, hardware type, or data center location.

  • Short-Term Staffing Help Consultants Allentown, PA Allentown IT Staffing Services Allentown, Lehigh County

  • CIO On-site Support
    Chief Information Officer Specialists

    Progent can provide the part-time assistance of a seasoned Chief Information Officer to provide a broad perspective to assist you pick and support IT solutions appropriate for your present situation and that can be a firm foundation for your future growth. Progent's part-time or temporary CIO consulting services offer economic advantages to organizations who want to maximize the benefits from their network expenditures but who are without the budget or hesitant to take on another high-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable team of engineers certified to maintain all major OS platforms and networking technologies plus a wide range and business applications, Progent is in an ideal position to provide objective advice as well as expert technical support for developing IT systems that match the special requirements of your business.

  • Small Business 500 Access Point Technical Consultant Small Business 100 Access Point Computer Engineer
  • Small Business Consultant Services Small Business Online Help

  • Sun Certified System Administrator for Solaris Outsource
    Nortel Networks Certified Support Expert (NNCSE) Software Support

    Progent offers clients access to engineers who have earned some of the IT industry's most prized credentials. Progent believes that customers have the right to know that their IT support professionals have accredited training plus extensive real-world backgrounds so that Progent's clients can engage Progent's support with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor assistance than is available to non-certified consultants, enabling Progent to offer clients a better level of computer support. In addition, recognized certifications such as CISA or ISSAP for IT security can aid enterprise customers to show compliance with regulatory demands by engaging the services of recognized IT experts.

  • Small Business Information Technology Consulting Companies Small Business Networking Consultant

  • Android Active Directory Engineer
    Urgent Remote Technical Support Android Tablet integration

    Progent's seasoned team of IT consultants and application experts have extensive background delivering online and onsite support for businesses of all sizes who need to incorporate Android phones into their IT systems so that mobile clients can work together from anywhere. Progent has the range of skills to resolve technical issues that span numerous manufacturers and that represent a mix of older and current technology. Progent provides affordable online expertise to help you with any facet of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to assist you to handle particularly challenging IT issues, or Progent can provide comprehensive project management support to help you complete major IT projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or one-on-one training sessions to help you manage and use Android phones efficiently.

  • Urgent Allentown Remote Workforce Help Desk Call Center Outsourcing Consulting Allentown, Lehigh County
  • Small Business Network Consulting Firm Network Management 24/7 Cisco Network Management Integration Companies
  • Small Business WAP500 AP Remote Consulting Open Now Online Troubleshooting Small Business APs

  • Fedora Linux Technology Consulting
    CentOS Linux Help and Support

    Progent's Linux consulting experts provide small and mid-size businesses and software developers assistance with administering and maintaining Linux computers that run with Microsoft-based technology. Progent can give your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience provides you with a convenient single consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating Windows with leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

  • Small Office Computer Consultants Small Business Small Office Outsourcing Technical Support
  • Solaris Auditor Consulting Services UNIX
  • Specialist Windows and UNIX UNIX with Windows Computer Consulting
  • Sun Solaris Security Team Intrusion Detection Solaris

  • Integration SQL Server 2016 Mobile Reports
    IT Services SQL Server 2016 Development

    Microsoft SQL Server 2016 offers major enhancements in performance, capacity, security and compliance, uptime, mobile computing integration, and integrated BI. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide online and on-premises expertise to help businesses of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.

  • Support Non-stop Data Centers Fault Tolerant Data Centers Support and Help
  • Work from Home Employees Allentown Consulting Services - Help Desk Call Center Solutions Consulting and Support Services Allentown
  • Support Services Exchange Server 2003 Exchange 2003 Server Upgrade Online Consulting
  • Support Services SharePoint 2016 Management SharePoint 2016 Power Pivot Online Consulting
  • Support and Setup Offsite Workers Infrastructure Remote Workers Network Infrastructure Network Consultants
  • System Center 2012 Virtual Machine Manager IT Consulting SCVMM 2012 Backup and Recovery Computer Consultants
  • System Center Configuration Manager Information Technology Consulting Firms Intune Mobile Device Managemnet IT Outsourcing
  • TFlower ransomware recovery Services Consulting MegaCortex ransomware recovery
  • Teleworkers Consultants near Allentown - Help Desk Call Center Augmentation Assistance Allentown, Lehigh County
  • Tandberg Video Conferencing Specialists Immersive Telepresence IT Consulting
  • Technical Support Services Small Business 24 Hour Consulting Small Office

  • Emergency CloudSuite 9.00 Consultancy
    Infor SyteLine CloudSuite Configurator Consulting Services

    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over 25 years of experience helping manufacturing and service organizations to simplify complex supply chains and improve the efficiency of key processes to bring products to market fast and meet customer commitments dependably. Progent can provide the skills of an ERP specialist with more than 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or on-premises services that spans from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, training, and database administration.

  • Technology Consulting MSCRM Microsoft Dynamics CRM Technical Support Services
  • Technology Professional Microsoft Virtual Server 2005 Award Winning Engineers Microsoft Virtual Server 2005
  • Telecommuters Expertise - Allentown - Video Conferencing Solutions Consultants Allentown Pennsylvania Allentown, PA Teleworkers Allentown Assistance - Conferencing Technology Assistance
  • Top Dynamics GP Custom Software Engineer Expert Microsoft Certified Programming Companies Dynamics GP App Development
  • Top Quality Consultants Windows Server 2012R2 upgrade 24/7 Windows Server 2012R2 Active Directory Consultant Services
  • Top Ranked Small Office Computer Support Small Business Migration Companies

  • Microsoft Windows Computer Tech
    Urgent Microsoft Windows Consulting Service Firm

    Progentís IT outsourcing packages provide economical network consulting for small organizations. Whether it involves planning network infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated email system, monitoring your system, or developing a web-based business solution, outsourcing your network technical services can contain expenses and minimize uncertainties, allowing IT service budgets to grow in a more linear and manageable fashion than is possible by building up a large, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available system foundation for your vital applications based on Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.

  • Top Specialist Sun Solaris Sun Solaris Onsite Technical Support
  • Troubleshooting Mac Email client for Exchange macOS and Exchange Remote Technical Support
  • Troubleshooting macOS Networking macOS Connectivity Support and Integration
  • UNIX Migration Consultant Solaris-Windows Upgrade
  • Telecommuters Allentown Consulting Experts - Help Desk Call Center Augmentation Consulting and Support Services Allentown, Lehigh County
  • UNIX, Windows Consultants Online Consulting Windows and Solaris

  • MCSE Expert Certified Technology Professional Lync Server 2013 VoIP
    Lync Server 2013 and Cisco Unified Communications Specialist

    Lync Server 2013, now called Skype for Business, enables organizations of all sizes to build a manageable and secure communications environment that supports a BYOD computing style with instant messaging (IM), presence, audio/video and web meetings with application sharing, and both IP-based and PSTN telephony enabled for a wide range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can help you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your current and future plans, implement Lync 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your management team and users. Progent has expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.

  • Ubiquiti WiFi Professional Ubiquiti UniFi AP Consultant

  • Amazon MWS development Engineer
    Amazon Marketplace Web Service programming Development Companies

    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.

  • VMware vRealize Automation vRA Specialist VMware GSX Server Professionals

  • Microsoft Windows Failover Cluster Integration Support
    High-Availability Failover Clustered Servers Outsourcing

    The clustering feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically re-engineered to streamline the installation, configuration, and maintenance of server clusters that provide improved levels of network dependability, security, efficiency, and flexibility. New or improved features include cluster Validation, easier setup and deployment, improved cluster management, redesigned cluster infrastructure for maximum uptime, hardened protection and quorum models, elimination of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you evaluate the business benefits of failover clusters, design and implement a deployment, educate your network support staff to administer your cluster environment, deliver continuing consulting and technical help services, and create and validate a workplace recovery procedure.

  • After Hours Work from Home Employees Consulting near me in Allentown - Help Desk Call Center Outsourcing Expertise Lehigh County Pennsylvania
  • Virtual Office Microsoft Certified Full-Time Jobs Virtual Office Microsoft Consulting Careers

  • Cisco and Microsoft Outsourcing Co-managed Support Desk
    Remote Troubleshooting Shared Computer Support Help Desk

    Progentís Help Desk Co-management service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  • Virtualization Consult 24x7x365 Virtual Server Consultant
  • WatchGuard Firebox T70 Firewall Firewall Support WatchGuard Firebox M270 Firewall Consulting
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Onsite Technical Support Wi-Fi RF Spectrum Analysis for Wi-Fi Online Technical Support
  • Windows 2003 Server Remote Troubleshooting 24-Hour Engineer Windows 2003

  • Wireless Security Consulting
    Android Integration Onsite Technical Support

    Progent's Wireless Consulting Services provide a fast, affordable way for companies of any size to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

  • Windows 7 Technical Consultant Microsoft Windows 7 Online Support
  • At Home Workers Expertise near me in Allentown - Help Desk Call Center Solutions Consulting Allentown Bethlehem Easton
  • Windows Emulation for macOS Technical Support Services Consultants VirtualPC for Apple Mac
  • Allentown Teleworkers Call Desk Augmentation Consulting Allentown, Lehigh County
  • Windows Server 2012 R2 Live Migration Network Engineer Windows Server 2012 R2 upgrade Consult

  • Top Rated Jabber and Expressway for Mobile and Remote Access Remote Technical Support
    Jabber Upgrade Online Support Services

    Progent's Jabber consultants offer remote or on-premises expertise to assist businesses of any size to plan, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth support for all the products, technologies and services that go into building a cohesive Jabber collaboration solution including Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.

  • Windows Server 2019 Installer Allentown, Lehigh County Lehigh County Pennsylvania 24-Hour Windows 2019 Server Networking Organization
  • Work At Home Job Microsoft MCP Remote Support Sydney, Melbourne, Brisbane, Australia MCSE Engineer Telecommuter Job
  • Work at Home Employees Allentown Consulting - Data Protection Solutions Consulting and Support Services Allentown, PA Allentown Offsite Workforce Data Protection Technology Consultants Lehigh County Pennsylvania
  • Work at Home Employees Consulting and Support Services near Allentown - VoIP Solutions Consulting and Support Services Allentown Bethlehem Easton Allentown Pennsylvania 24 Hour Remote Workers Guidance - Allentown - IP Voice Solutions Consultants

  • Dynamics GP Great Plains Software Professionals
    Support and Help Dynamics GP/Great Plains Features

    Key features of Dynamics GP accounting include a modular design that allows you to license only the functionality you require, a standards-based architecture built on Microsoft technologies to secure your investment and provide a tightly integrated environment, enhanced reporting services that permit you to track all operations, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to process data from virtually any database or workstation application into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to create specialized programs. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP/Great Plains business accounting software into a productive business management solution.


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