Expanding your at-home workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Allentown organization to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Allentown, Pennsylvania companies to succeed with any facet of creating a high-functioning remote work environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as part of a business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise their current trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service allows your company to augment your current Call Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can enable your business to deliver world-class IT support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive work-from-home solution for your Allentown, Pennsylvania company, call 1-800-993-9400 or go to Contact Progent.