Expanding your telecommuter workforce may have a significant impact on network architecture, security/compliance, and company culture. Progent has two decades of background assisting SMBs to plan, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Allentown organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services that go from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Allentown, Pennsylvania companies to with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a teleworker business model, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their current trouble tickets, add information, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your current Help Desk organization by sharing delivery of Support Desk services transparently between your in-house IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collaborative support model based on the number one professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Allentown, Pennsylvania company, phone 1-800-993-9400 or refer to Contact Progent.