Allentown At Home Workers Connectivity Consulting Company
Help Desk Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Allentown company to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from on demand expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Allentown, Pennsylvania organizations to succeed with any facet of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
An emergency, organization-wide switchover to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's nationwide network of remote IT support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or revise their active tickets, add details, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service enables your company to augment your current Support Desk organization by splitting delivery of Help Desk services seamlessly between your regular IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the leading professional services automation platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can help your business to deliver world-class desktop support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Allentown, Pennsylvania business, phone
An index of content::
Award Winning Windows Server 2012 R2 Active Directory Consulting
Windows 2012R2 IT Consultant
Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support staff, create a corporate-wide security strategy, automate IT administration, help with application development, and generate and validate a DR/BC plan.
Network Management Outsourcing for Small Businesses Consultants
Engineers ProSight Managed IT Services
Progent's ProSight family of managed services are geared to offer organizations who maintain small in-house network administration and support staffs with low-cost help from world-class management tools and consulting expertise. Benefits of the ProSight catalog of managed IT services include fixed network management costs, automation of common administrative processes, ongoing absorption of new technology, graceful transition from legacy systems to up-to-date solutions, close alignment of computer technology with strategic goals, access to seasoned IT consultants, and allowing management to focus on business rather than ever-changing computer technology.
Exchange 2007 Online Technical Support
Exchange 2007 Server Consult
Progent's expert support team can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to complete your move rapidly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Exchange 2007 Server that are in keeping with your business needs.
Microsoft Outsourcing Exchange 2019 Cloud Voicemail
Exchange 2019 SharePoint Integration Consulting Services
Progent can assist your organization in any facet of your migration to Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook.
Troubleshooting Microsoft Exchange 2000
Microsoft Exchange Upgrade Integration Services
Progent is among the most qualified IT consulting firms for integrating email solutions powered by Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Microsoft Exchange 2000 for common situations including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 management.
Operations Manager Network Engineer
System Center Operations Manager Technical Consultant
Remote continuous monitoring, automated alarms, and actionable reports are crucial to maintaining the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of all sizes can afford a degree of network stability that was once reserved for large enterprises. Progent offers a variety RMM options available as low-cost service packages designed to assist you to identify and fix a an array of IT network problems before they can hurt productivity.
Microsoft SQL 2008 Remote Support
MS SQL Server 2008 Support and Integration
Microsoft SQL Server 2008 offers indispensable, familiar tools to IT experts and information workers, lessening the difficulty of creating, deploying, administering, and using enterprise information and analytical programs on platforms ranging from mobile devices to corporate data networks. The complexity and integration demands of Microsoft SQL Server 2008 require a network consultant with hands-on expertise and broad knowledge in planning and building information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Services Windows Server 2003
Microsoft Windows 2003 Support and Integration
Progent's Microsoft-certified Windows 2003 Server consultants offer network support and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, configuration, administration, and maintenance offerings include system design, installation, project management, in-person and off-site technical support and troubleshooting, Call Center outsourcing, expert security services, comprehensive outsourcing, and expert co-sourcing.
Specialist Hornetsecurity Altaro 365 Total SharePoint Backup
Hornetsecurity Altaro M365 OneDrive Backup Support and Help
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
QTS Sacramento Natomas Data Center Consultancy
QTS/Herakles Data Center Specialist
The QTS Data Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS data center as a colocation site or if you are considering moving your main or offsite backup equipment to Herakles/QTS, Progent can provide a variety of cost-effective services including data center relocation, system installation and upgrades, infrastructure optimization, project management services, virtualization configuration, remote network monitoring, automated network administration, software development, business continuity planning and testing, data security evaluation, and the use of the Progent Test Lab.
Cisco Firepower Support
Urgent Network Consultants Cisco Firepower 1000 Series Firewalls
Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management and automation of modern security capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT environments that include local offices, data centers, and cloud resources.
Extended Call Desk Costs Consultants
Help Desk Sharing Cost Savings Online Consulting
Progent's Help Desk management and co-management services help organizations to cut costs, improve productivity, and respond quickly to fast-changing business circumstances.
24x7 Consultants Flexential Internet Data Center
Consulting Services Flexential Internet Data Center
Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent maintains a group of IT experts based in the Tampa area, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning consultants. Progent can also help your business to design and execute a migration to the Flexential facility with services such as planning solution configuration, recommending hardware, system configuration and testing, troubleshooting, streamling remote network management, and educating your IT staff.
Remote Troubleshooting SMS Server Migration
Systems Management Server Consultant Services
Microsoft Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the net administrative expense of managing and configuring software products by making it easier to copy system images, manage mobile devices, and operate management utilities. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can minimize cost and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can help you develop efficient processes and policies to manage handheld computers and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you develop a security plan that includes standards, procedures and IT products to keep your IT network safe.
Urgent Microsoft Mac and Linux Desktop Information Technology Consulting Group
24-Hour Microsoft and Apple Mac Desktop Network Management Services
Progent can deliver a broad range of cost-effective support services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote assistance for single machines or notebooks or help your business to design and implement a large-scale rollout of new or updated OS platforms and business applications. Progent can also provide engineers and technicians to assist your company to prepare for and implement an office move or merger organized to produce the least possible disruption of your productivity.
Services Documentation Consultant
Remote Consulting Service Reports
Progent uses a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won't release vital service information.
Consulting VMware vCloud Director vCD
VMware NSX Migration Consultant Services
VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
Intrusion Protection Systems Cybersecurity Companies
Firewall and VPN Cybersecurity Tech Services
Progent offers organizations of any size professional consulting for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security companies including Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and Symantec. Progent can show you how to design a detailed security strategy and select the right technologies from a variety of suppliers to achieve your security goals while sticking within your spending restraints.
ISA 2004 Firewall Remote Consulting
ISA 2004 Technical Support Services
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 experts can assist you to plan, install, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, speed and ease-of-use that your business requires.
SentinelOne Singularity Complete Reseller Technical Consultant
SentinelOne Singularity EDR Specialists
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and advanced services to provide comprehensive endpoint detection and response.
Professional Cisco Aironet
802.11 Remote Support
Progent's Wireless Consulting Services provide a fast, affordable option for companies of all sizes to deploy, manage, monitor and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Amazon Marketplace Web Service development Designer
Amazon MWS Development Companies
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.
NLB Test Lab Specialist
24/7 Network Testing Lab Professional
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for testing line-of-business applications, developing cost-effective migration procedures, assessing and tuning performance, planning or verifying business continuity strategies, mitigating compatibility issues, and building training systems for new technologies. For Progent clients without sufficient internal resources to configure proper pilot systems, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
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