Allentown Teleworkers Connectivity Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce may have a major effect on network architecture, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Allentown organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services ranging from on demand guidance for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Allentown, Pennsylvania companies to with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Remote Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or edit the status of their active trouble tickets, enter information, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service allows your business to augment your existing Call Center team by splitting delivery of Call Center services transparently between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one professional services automation tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class desktop support to your at-home workforce, see Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Allentown, Pennsylvania organization, phone
An index of content::
Google Cloud firewall integration Consultancy
Google Cloud Kubernetes Professionals
Progent can provide cost-effective online and on-premises consulting to assist organizations to migrate any part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow the use of Google's state-of-the-art machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.
Emergency prime infrastructure Online Troubleshooting
Onsite Technical Support wireless controller
Catalyst line of wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of wireless APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, improving wireless availability with rapid auto-failover, and hardening security by identifying cyber threats and analyzing traffic content based on user class and location. Progent can assist you to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller technology.
ProSight Remote Monitoring and Reporting Remote Consulting
Server Monitoring Professionals
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity.
Remote Technical Support Wireless Site Survey
802.11x Wi-Fi Site Survey Network Engineer
Progent's wireless site survey services make it easy to plan, deploy and debug a Wi-Fi LAN optimized for your environment, offering you a wireless solution that has the coverage, performance, capacity, QoS, data protection, and roaming ability your company needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi network and on-premises site survey services for confirming, tuning, and debugging a functioning Wi-Fi LAN.
24/7/365 Macintosh Virus Recovery Computer Consultants
Mac Penetration Testing Online Consulting
Progent's certified security staff can show you how to safeguard your Mac network through expert services such as performing security tests, clean up after virus and worm attacks, setting up firewalls, implementing secure off-site and mobile connectivity, deploying automated programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan appropriate for the specific goals of your business network.
Computer Consultant SMS Upgrade
Technical Support Services SMS 2003 Upgrade
Microsoft Systems Management Server offers added functionality for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software by making it easier to copy system images, control mobile computers, and run management utilities. In addition to alerting you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT tasks that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to develop efficient procedures and standards to manage handheld computers and intelligent mobile phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that includes policies, procedures and technologies to keep your IT network safe.
Wireless Security Services
Security Audit Engineers
Progent offers expertise for security auditing software such as LANguard from GFI for running a set of automatic system auditing scans to uncover potential security gaps. Progent has broad knowledge of network auditing tools and can help you to understand audit reports and react appropriately. Progent can help you build security into your business operations, install scanning applications, define and implement a protected network environment, and recommend procedures to maximize the safety of your network. Progent's security engineers are able to help you set up a firewall, implement secure remote connectivity to email and data, and install virtual private network. Progent's qualified security engineers can validate the protection of web applications and can provide extensive information security tests of enterprise-wide security to validate your company's compliance with important international security standards including HIPAA, NIST, and ISO 17799.
ERP, MRP, Accounting System Contract Programming
Microsoft Certified Accounting System Programming Companies
Progent's application experts can provide advanced consulting, custom programming, integration assistance, and online classes for popular applications that address key areas including ERP, financials, business reporting, web application development, and the MS Office family of business productivity software. As a Microsoft Partner with decades of experience providing advanced consulting and troubleshooting support online, Progent can assist clients anywhere in the United States to eliminate the lost productivity and expense associated with travel and on-site activity without compromising the high quality of technical services.
Consulting Lync Server 2013 Edge Server Pool
Consulting Services Microsoft Lync Server 2013
Lync 2013, renamed Skype for Business, enables businesses of all sizes to build a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging, real-time presence, web conferencing with app sharing, as well as IP and PSTN calling across a broad assortment of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help your company to evaluate the advantages of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or hybrid model suitable for your present and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your management team and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.
Specialist At Home Workers Video Conferencing
Offsite Workforce Video Conferencing IT Consultant
Progent can assist small and mid-size companies to implement and troubleshoot conferencing platforms to allow their at-home workers to collaborate effectively with teammates and customers.
Top Nexus Switch FabricPath Online Support
Network Consultants Nexus 9000 Switch
Nexus switches are engineered to deliver the speed, scale, uptime, virtualization support, capacity, security and manageability needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting expertise to assist your business to create an efficient network architecture, build test systems to validate your network design, install and configure Nexus switches, create and implement effective policies, perform security and compliance evaluations, set up advanced monitoring and alert systems, consolidate network resources by means of virtualization, troubleshoot switching and routing issues, optimize performance, perform capacity planning, and take advantage of the advanced high-availability (HA) features available for Cisco's Nexus products. Progent's consultants can also help your business to migrate efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.
Extended Help Desk Remote Support Services
Extended Helpdesk Remote Troubleshooting
Progent's Network Call Center Outsourcing Services for desktop support are intended specifically for small businesses who require immediate access to a Help Desk Service Center with expert phone support and full escalation options but who have to work within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Applications Recommendation and Deployment.
Small Office Online Troubleshooting
Online Help Small Office Network
If you have a company network with 10 to 50 desktop users, Progent's network outsourcing services save your company from dependence on an individual freelance service provider while giving you cost-effective and reliable access to enterprise-class technical support. By providing IT consulting service when you need it, providing advanced expertise for critical applications, delivering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent offers you an economical solution for maximizing the business value of your small office information system. Progent is the intelligent way for small businesses to create and maintain a robust and safe information system and to have fast access to the skilled support typically available only to enterprises who can afford a sizeable in-house IT group.
Microsoft SBS 2011 Support and Integration
Microsoft SBS 2008 Integration Services
Microsoft Small Business Server (SBS) is an affordable collection of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 calls for a computer support expert with real-world background planning and building seamless, comprehensive business technology solutions. Progent's Small Business Server consultants have an average of over a decade of experience integrating computer networks based on Microsoft platforms. This expertise assures you success in deploying, administering, and maintaining network solutions that incorporate the Small Business Server suite of servers and applications.
SCDPM 2012 Protection Groups Troubleshooting
Microsoft Data Protection Manager 2012 Online Technical Support
Progent's Microsoft-certified consultants can provide online or in-person expertise to help organizations of any size to plan, deploy, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent offers as-needed support for resolving especially challenging problems, or full project management support. Progent can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Online Wireless Site Survey Online Technical Support
Network Engineer Wireless Site Survey
Progent's wireless site survey services help you to design, implement and troubleshoot a Wi-Fi LAN adapted to your facilities, offering your business a WLAN that has the coverage, speed, capacity, data protection, and hand-off ability your business requires.
RIM Blackberry IT Consultants
BlackBerry BPS Services
Progent can provide the support of BlackBerry-certified engineers who can assist small companies to design, manage, and troubleshoot BlackBerry solutions economically and successfully, eliminating the need for an internal BlackBerry expert and minimizing the cost and hassle of supporting a mobile wireless workforce. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security engineers. This wide range of expertise, combined with Progent's proven online service delivery model, provides small businesses an efficient option for incorporating BlackBerry technology productively into their IT network.
IT Consultants Exchange 2013 SharePoint integration
Technical Support Services Exchange 2013 Collaboration
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Exchange 2010 and delivers important new features plus a revamped structure. These enhancements affect vital areas including manageability, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient test and deployment strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange 2013.
Dynamics GP Excel Cubes Engineer
Consultants Dynamics GP Visual Studio
Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to design custom mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you create reports that let you analyze your business more thoroughly, transforming raw data into useful understanding of your company and customers.
Catalyst 3850 Switch Consulting Services
After Hours Catalyst Switch Upgrade Online Technical Support
With the Catalyst line of switches for small and mid-size companies, Cisco allows organizations to realize the full advantages of bringing intelligent services into their networks. Cisco's switch technology makes it possible to deploy capabilities that make your IT network highly available to accommodate real-time requirements, expandable to facilitate growth, safe enough to protect confidential data, and designed for prioritizing and controlling traffic flows to streamline system performance. Progent's Cisco certified consultants can show you how to select and deploy Catalyst switches that make sense for your company. In addition, Progent's CISM and CISA certified security consultants can help you develop a comprehensive security policy and set up Cisco Catalyst switches so they help support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.
Consultant Rates Network Documentation
Consultant Hourly Rate Network Designers
Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
High Availability Server Clustering Technical Support Services
Microsoft Windows Server 2003 Cluster Computer Engineer
Progent provides Microsoft Windows Cluster Server assistance to help your company implement high availability server clusters that can deliver 100% uptime. Windows cluster servers for high-availability networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Cluster. By assisting you t plan fault-tolerant server clustering solutions powered by Windows Clustered Server 2003, Progent’s Premier Windows experts ensure that your non-stop server clusters are configured to maximize the competitive value of your computer network.
SQL Server 2017 Security and Compliance IT Consultant
SQL Server 2017 and Hyper-V On-site Support
Progent's certified SQL Server 2017 consultants can help your organization to plan and implement an efficient upgrade from your current SQL Server databases and applications to SQL Server 2017.
Support Services Service Database
Services Documentation Support
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to each customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
WatchGuard Firebox M4600 Firewall Firewall Network Install
Security Audit Services WatchGuard Firebox M4600 Firewall
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.
Urgent WLAN Site Survey On-site Technical Support
Remote Consulting WLAN Site Survey
Progent's wireless site survey services help you to plan, deploy and troubleshoot a Wi-Fi network adapted to your environment, offering your business a wireless solution that delivers the coverage, performance, density, data protection, and hand-off capability your business needs.
Internet Security and Acceleration Server Specialist
Microsoft Certified Expert Support and Help Microsoft ISA Server
Progent's certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with many sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants are available to help your small business in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without adversely limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
Amazon Marketplace Web Service programming Integration Companies
Top Quality Integration Firm Amazon Marketplace Web Service integration
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their reach, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.
Select Topic: