Allentown Remote Workers Connectivity Support
Help Desk Call Center Augmentation and Outsourcing Consulting
Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Allentown company to select the right technologies and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can help Allentown, Pennsylvania organizations to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Support for Remote Workers
A fast, enterprise-wide switchover to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive network of remote technical support experts along with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update their current tickets, enter details, and upload screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service allows your company to augment your current Support Desk team by sharing responsibilities for Support Desk services transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the leading professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver world-class IT support to your at-home workforce, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Allentown, Pennsylvania company, phone
An index of content::
Best Chief Information Officer IT Services
Immediate CIO Specialist
Progent can supply small businesses with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you deploy appropriate technology to improve business processes so they align more closely with your corporate objectives. Your business can develop and implement a well conceived IT plan without incurring the expense of a full-time Chief Information Officer.
Cisco Firepower 1000 Series Firewalls Professional
Firepower Management Center Remote Support Services
Cisco's Firepower NGFWs Firewalls deliver a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and include unified management and automation of advanced security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and carry out a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.
Computer Consultant Small Business 500 AP
Troubleshooting Small Business 100 AP
Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.
ProSight Virtual Hosting Specialists
24-Hour ProSight Private Cloud Services Services
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small organization's servers in a solution that delivers the highest level of dependability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting options are based on proven virtualization technologies that enable small businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
Remote Workforce Data Protection Setup and Support
24-7 At Home Employees Data Protection Integration Services
Progent can help small and mid-size businesses to plan, implement, test and manage backup/restore technology to support work-from-home employees.
Solaris Technology Consulting Services
Biggest UNIX Cybersecurity Tech Services
If your business operates a Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can assist your entire organization in a broad range of security areas such as security management practices, security architecture and strategies, access control products and techniques, software development security, business processes security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the core skills and worldwide standards of knowledge that network security managers are expected to master. These certification provide executive management the confidence that those who have achieved their CISM, CISSP or ISSAP certification have the experience and theory to deliver effective security support and engineering services.
SMS 2003 Upgrade On-site Technical Support
24-Hour Systems Management Server 2003 Engineer
Progent’s certified experts provide small and mid-size companies world-class consulting services for Microsoft Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for update and deployment management. Configuration Manager is the new title for the update management platform formerly known as Systems Management Server. Configuration Manager offers a range of new features to SMS Server such as full automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent’s Microsoft certified engineers can show you how to use SMS Server or System Center Configuration Manager effectively for streamlined operating system and application deployment, security patch administration, application tracking, and licensing compliance. Progent's engineers can also assist your company to move smoothly from Microsoft Systems Management Server to System Center Configuration Manager.
CCIE Expert Certified Cisco VPN Integration
24/7 Cisco Virtual Private Network Outsourcing
Cisco's security and remote access technology for small to mid-size companies offer a complete range of easy-to-administer security products to help you safeguard your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your business objectives.
Cisco RADIUS Security Setup and Support
Emergency Consultant Cisco VPN
Cisco's security and offsite connection technology for small organizations represent a full range of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN line features routers, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional certifications who are able to help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that align best with your company objectives.
Forefront Threat Management Gateway 2010 On-site Support
Online Help Microsoft Forefront TMG
Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft ISA Server 2006 and offers a easily administered Internet gateway that delivers a single-server solution for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, allows custom reporting powered by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft consultants can help you to plan and execute test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also assist you to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Microsoft Exchange Server Migration Technology Professional
Consulting Exchange 2010 Migration
Progent offers comprehensive support for every phase of your Exchange Server 2010 migration with services that include end-to-end project management, site readiness preparation, project design and documentation, specification of new software licenses and hardware needed, suggested sourcing, system verification at customer location or at Progent's testing lab, managing temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous servers, and training for client's IT group and users.
Part-Time CIO Support Services
Part-Time CIO Support Services
Progent can provide the part-time assistance of a veteran CIO who can offer a broad perspective to assist you select and maintain IT solutions appropriate for your present situation and that can be a solid basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer economic leverage to organizations trying to optimize the impact of their network investment but who are without the budget or unwilling to add another high-level manager to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of engineers certified to support all major OS platforms and networking technologies plus a broad selection and business software, Progent is in a unique situation to offer objective advice as well as expert technical support for building and maintaining information solutions that fit the particular needs of your business.
WatchGuard Firebox M-Series Firewall Computer Security Specialist
Top WatchGuard Firebox T35 Firewall Security Consulting
Progent provides support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
Microsoft Azure hybrid cloud solutions Technology Professional
Technology Professional Hybrid cloud
Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Cisco Expert Aironet Consulting Services
Aironet 802.11ac AP Migration Online Technical Support
Progent's Cisco CCIE-certified Wi-Fi network consultants can provide online or on-premises integration and troubleshooting support to assist your organization to plan, configure, update, optimize, manage and debug Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and setup of Aironet wireless APs to work with your specific workplace design, construction, and expected workloads.
Engineer BDR and Business Continuity Solutions
IT Services Offsite BDR Services
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information.
Microsoft 365 Hybrid Solutions Technology Consulting
Office 365 Excel Integration Support Services
Microsoft 365, formerly branded Office 365, is Microsoft's expanding suite of client productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in an array of product bundles intended for markets ranging from students and households to enterprises. Progent can provide quick and affordable remote access to specialists with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can help you to understand the wealth of subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also help you to build and maintain hybrid solutions that transparently combine local and cloud-based products and services.
Professional SQL Server 2019 Always Encrypted
SQL Server 2019 Reporting Services Consultant
Progent's certified SQL Server 2019 consultants can assist your organization to evaluate the advantages for migrating to SQL Server 2019 and can deliver rapid remote or on-premises access to experts in system design and integration, application programming, SQL Server management, and cybersecurity.
Open Now ProSight Small Business Private Clouds Technology Professional
ProSight VM Hosting Engineer
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's production servers in a solution that gives the maximum degree of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting services are built upon proven virtualization platforms that allow small companies with mixed- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Best Infor SyteLine CloudSuite Shop Trak Technology Professional
Consultancy Infor SyteLine CloudSuite Shop Trak
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and service organizations to simplify complex supply chains and improve the efficiency of critical business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that can range from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Support Services SQL Server 2012 AlwaysOn Availability Groups
Microsoft SQL Server 2012 Help and Support
Progent can provide the expertise of Microsoft-certified engineers as well as seasoned database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security consultants to assist your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.
Technical Support Microsoft Operations Manager
24 Hour Microsoft System Center Operations Manager On-site Technical Support
Progent provides a variety of network service bundles for small organizations. These information technology outsourcing and server monitoring services are based on the anticipatory problem handling abilities of System Center Operations Manager, a state-of-the-art network and system support software platform that monitors the reliability, throughput, and security of your network and identifies incipient problems before they can disrupt your network. With Progent's economically priced network service packages, small organizations can select a basic co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.
Open Now Microsoft System Center Operations Manager Remote Troubleshooting
Comprehensive Event Management Technical Support
Remote 24x7 network monitoring, automated alarms, and actionable reports are vital to maintaining the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a degree of protection that was once reserved for large enterprises. Progent can provide a variety RMM solutions available as economical service packages designed to help you to detect and fix a most IT network problems before they get big enough to hurt your business.
Best SCVMM 2012 and Windows Server 2012 Specialists
SCVMM 2012 XenServer Setup and Support
Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to upgrade from an earlier edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to enhance and repair your current SCVMM ecosystem so you get maximum return on investment.
Support Fault-tolerant system
Fault Tolerant Mutli-location Network IT Consulting
Progent’s Disaster Recovery/Business Continuity specialists offer in-depth experience assisting small businesses to reduce network downtime by providing cost-effective online consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore systems, and transparent maintenance. Progent’s business continuity consultants can assist your company to develop and validate an efficient business continuity plan that aligns with your business needs and IT budget. Progent’s disaster recovery engineers can assist you to architect, implement, and support fault-tolerant technologies including redundant Internet connectivity, virtualization, fail-over clustering, load balancing, transparent off-site backup, and geographically dispersed hot backup centers.
SCCM 2012 Troubleshooting Network Consultants
SCCM 2012 Asset Management Professional
Progent can assist your business to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from an older device and application management solution or assist you to modify your existing SCCM 2012 environment to support your evolving IT needs. In addition, Progent can assist you to create an infrastructure that takes full advantage of SCCM by delivering expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.
Remote Workers Support Services
Call Desk for Telecommuters Online Help
Progent has 20 years of background helping small and medium-size businesses to design, install, tune, administer, and debug computer networks that support a remote workforce.
Professionals Ransomware Recovery Preparedness Check
Immediate Ransomware Recovery Readiness Analysis Specialist
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable and more secure Active Directory implementation. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime.
Emergency Video IP Phones Online Help
Biggest IP Endpoints Troubleshooting
Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Microsoft Certified Partner Dynamics GP Accounting Remote Technical Support
Great Plains Network Engineer
Dynamics GP 2010 accounting software is a comprehensive business management solution that integrates data and processes across your business, communicates seamlessly with other applications, and connects workers, clients and suppliers regardless of time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you set up and manage a robust, protected computer and network infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
ProSight Data Backup and Restore Services Consultant Services
ProSight Data Backup and Restore Services Professional
ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data.
Microsoft Office XP Outsourcing Companies
Microsoft Office 2000 Server Install
To deliver cost-effective IT services for small companies, Progent has developed full-service computer outsourcing plans that give small businesses fast access to network help without requiring you to recruit, educate, and manage a large full-time computer support staff. Progent’s IT outsourcing services offer you an economical way for creating a protected and reliable system for your favorite Windows business productivity products including Office XP and Office 2003.
IT Consultant Meraki Wi-Fi Access Point
Meraki Wireless AP Remote Support Services
Progent's Cisco Meraki Wi-Fi AP experts provide remote and onsite support to assist businesses of all sizes to design, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and support Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst and Nexus switches, routers and firewalls to build a seamless network infrastructure that delivers the same access, performance, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.
Microsoft Configuration Manager 2012 Specialists
Computer Engineer SCCM 2012 Site Hierarchy Design
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving business needs. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services (ADDS), SQL SSRS, and IIS.
Onsite Technical Support Dynamics GP Accounting
Dynamics GP Great Plains Software Online Help
Progent can help you prepare and implement a smooth migration to Microsoft Dynamics GP so that you preserve your data, improve your security, modernize your management reporting, take full advantage of Microsoft Office support, and reduce business interruption by designing and executing a sensible migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Dynamics GP.
SQL Server 2017 and Excel Computer Engineer
SQL Server 2017 Monitoring IT Consultant
Progent's certified SQL Server 2017 experts can help your organization to design and carry out a cost-effective migration from your existing SQL Server databases and applications to SQL Server 2017.
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