Enlarging your at-home workforce may have a major effect on network architecture, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Allentown organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services ranging from on demand guidance for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Allentown, Pennsylvania companies to with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or edit the status of their active trouble tickets, enter information, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows your business to augment your existing Call Center team by splitting delivery of Call Center services transparently between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one professional services automation tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class desktop support to your at-home workforce, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Allentown, Pennsylvania organization, phone 1-800-993-9400 or visit Contact Progent.