Allentown Teleworkers Solutions Consulting Experts
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Allentown company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Allentown, Pennsylvania businesses to with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.
Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a teleworker business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their current tickets, add details, and upload screenshots and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Augmentation Service enables your company to expand your current Help Desk staff by splitting delivery of Call Center support seamlessly between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Allentown, Pennsylvania business, call
An index of content::
Professionals Infor CloudSuite
Infor SyteLine CloudSuite Migration from SyteLine 6 to CloudSuite 9 Professional
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing, distribution and service organizations to simplify supply chains and improve the efficiency of critical processes in order to bring products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite services that spans from as-needed advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.
Open Now Exchange 2019 Migration Outsourcing
IT Consultant Exchange 2019 Mailbox Server
Progent can help your organization in any facet of your upgrade to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Microsoft Excel for Mac Learning
Mac Office PowerPoint Training Professional
Progent offers one-on-one training customized for people who want to broaden their understanding of the macOS and OS X operating system, Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for macOS and Mac OS X application software.
Microsoft Expert Dynamics NAV MRP Development Firms
Microsoft Expert Dynamics NAV Design and Installation
Microsoft Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) provides small and midsize businesses a single platform for financials, inventory, operations, project management, procurement, sales, supply chain management, and business analytics. Progent's Dynamics 365 Business Central experts can help you to manage your older Dynamics NAV system or migrate efficiently to a cloud-based, onsite, or hybrid deployment.
MSP360 Desktop Backup Support
MSP360 Server Backup Support and Help
Progent can assist you to design, deploy and manage a backupup/restore solution based on MSP360 Backup software to protect your IT resources residing on any leading public cloud. Progent offers monitoring and remote management to prevent data loss resulting from user mistakes, system glitches, malicious insiders, and external assaults such as ransomware.
Immediate DotNET Web Application Reports
Emergency .NET Application Engineer
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development environment and can create or update .NET apps quickly and affordably.
Integration Support Windows Server 2008 Active Directory
24-7 Microsoft Windows Server 2008 R2 Specialists
Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, scalability, and flexibility that improve productivity of local, remote, and mobile users. Progent's network professionals can provide affordable remote consulting, technical support, and education services to help you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial business value to your information system.
ProSight Reporting ConnectWise Manage Ticketing Online Consulting
24x7 ProSight Reporting Infrastructure Monitoring Support and Help
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Microsoft Experts Consulting Services SharePoint 2019 PowerApps
Setup and Support SharePoint Server 2019 Migration
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite consulting expertise, software development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a cohesive intranet solution.
Microsoft Certified Expert .NET iOS Coding
.NET Software Development Group
Progent's application experts have worked for two decades with .NET tools and the Visual Studio development system and can create or update .NET apps rapidly and affordably.
After Hours Cisco and Microsoft Certified Microsoft Windows 10 ADK Consultants
Windows 10 Installation Troubleshooting
Progent's Microsoft-certified consulting experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, streamlined provisioning and administration, network optimization, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and ongoing Call Center support services.
WatchGuard Fireware Network Security Evaluation
WatchGuard Firebox M470 Firewall Network Consultant
Progent offers consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.
Microsoft Azure integration Reporting
After Hours Azure and iPhone integration Consultants
Progent can help companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Azure includes a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you avoid the typical errors small organizations make when migrating to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.
Cisco ASDM Firewall Management Computer Consulting
Firesight Computer Consultants
Progent's Cisco-Certified network consultants provide experienced PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and secure access services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible combination of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative tools. Progent's network consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Mandrake Linux Technology Professional
PCLinuxOS Linux Consultants
Progent's Linux support experts provide small businesses and software developers help with managing and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with an easy single source to show you how to create and manage a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
SharePoint Server 2016 Migration Network Consultant
MCSE Expert Certified SharePoint 2016 Migration Remote Support
Progent's Microsoft-certified SharePoint consultants can provide affordable remote and on-premises expertise, software development, and troubleshooting support for businesses of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
Shared Call Center Technical Consultant
Virtual Call Desk Remote Support
Progent's Computer Help Desk Outsourcing Services for desktop technical support are designed especially for small businesses who need fast access to a Help Desk Call Center with professional telephone support and full escalation options but who have to work within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
ProSight Managed Services Professionals
Specialist Small Business Managed Services
Progent's ProSight family of managed services are intended to offer organizations who have small in-house network administration and support teams with low-cost access to enterprise-class management platforms and consulting expertise. Benefits of the ProSight line of managed services include fixed network maintenance costs, smart automation of common management processes, continual absorption of new information technology, graceful migration from legacy technology to up-to-date solutions, improved fit between computer technology with strategic objectives, guidance from veteran network consultants, and freeing up management to focus on business instead of fast-evolving network technology.
FAQ about Recruit Network Consultant Part-Time Job
Urgent Telecommuting Job FAQ about Moonlight Network Consultant
For replies to common enquiries about becoming employed by Progent, go to Jobs at Progent Q&A.
Debian Linux Network Engineer
Colbolt Linux Computer Consultants
Progent's Linux consulting services provide small and mid-size businesses and developers support for administering and maintaining Linux systems that operate with Microsoft-based networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience offers you a convenient single consulting firm to show you how to build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Best Network Engineer Windows Server 2016 Disaster Recovery Planning
Windows Server 2016 upgrade Consulting
Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR system based on Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum witness.
Desktop Technology Troubleshoot
Desktop Technology Network Management Services
Progent can provide a variety of low-cost remote and onsite consulting services to assist your business to install, administer, and troubleshoot workstations and handhelds based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
NetApp SAN Fabric Consultant
Specialist NetApp MetroCluster Synchronous Replication
Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire line of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage environments efficiently following leading practices.
Online Support Meraki MR53 Access Point
24/7 Meraki 802.11ac AP Migration Integration Services
Progent's Cisco Meraki Wi-Fi access point consultants provide online and onsite support to assist organizations of any size to design, install, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides identical access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their mobility or device.
SharePoint 2019 Server Farm Design IT Consultants
SharePoint 2019 Communication Sites Network Consultants
Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical online and on-premises expertise, application development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless intranet system.
Aironet 2700 Access Point Computer Consultant
Consultants Aironet 3600 Access Point
Progent's Cisco certified wireless networking consultants offer economical online and onsite support for legacy and modern Wave 2 Aironet wireless APs and Progent can assist you to design and manage Wi-Fi environments that incorporate indoor and outside/industrial Aironet access points.
24x7x365 Teleworker Data Protection Consulting
Network Consulting Remote Employees Data Protection
Progent can help small and mid-size businesses to design, implement, validate and maintain backup/recovery systems for work-from-home employees.
Design SQL Server Integration Services
SQL Server Analysis Services Engineer
Progent offers online and onsite expertise to help you with any aspect of business intelligence reporting ranging from troubleshooting or modernizing applications to designing and implementing a comprehensive BI environment. Progent's BI experts can help you to maintain your current BI system, assist you to upgrade reports and databases from a discontinued reporting platform to a current one, and deliver as-needed remote training tailored to your specific requirements. Progent's management reporting and analytics professionals can provide experience in all popular business analytics reporting and visualization platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.
Top Rated Dynamics GP System Migration Consulting
Microsoft Dynamics GP System Migration Planning Engineer
Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided integration, software development, training, and debugging since the platform's original release. Progent offers high-level support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, test, and carry out an efficient upgrade from a an outdated version of GP to the latest version of Dynamics GP.
Support Specialist Smartphone Synchronization
Notebook VPN Implementation Services
Progent's remote connectivity and wireless synchronization experts can assist your business to plan and configure secure access solutions for off-site desktops, notebooks, and smartphones so they integrate seamlessly with your IT network, enabling your business to optimize the productivity of your remote workforce.
BlackBerry BES Server Consulting Services
Integration BlackBerry Enterprise Server
Progent can provide the services of BlackBerry-certified professionals who can assist small businesses to design, manage, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry expert and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's proven online service delivery model, provides small companies a cost-effective option for incorporating BlackBerry devices and software productively into their information system.
Microsoft Office SharePoint Server 2013 Consulting
Network Consultant Windows SharePoint Services
Progent's Microsoft-certified experts can provide organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web-based technology for efficiently connecting people, teams and information. SharePoint provides a central spot for your employees or clients to connect to, organize, distribute and manipulate relevant data, documents, and software and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more efficient access across groups and more streamlined business processes. Windows SharePoint Services connect employees, customers, teams and major tasks with the information they've created in a manner that makes data convenient to find, retrieve and apply. Progent's SharePoint experts can assist your organization to manage your current SharePoint ecosystem or migrate to the current release of SharePoint.
Technology Professional NetDocs and Microsoft 365
NetDocs Troubleshooting Consultants
NetDocuments (NetDocs) is a cloud-based document management system designed for law practices. Progent can provide remote access to NetDocuments consultants who can help your law firm to design, deploy, administer, tune, or troubleshoot a document management system (DMS) environment based on NetDocuments.
Remote Linux Online IT Consulting Firms
Professionals Linux Remote
Progent offers nationwide urgent phone support and consulting services for companies who operate networks powered by variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft technology. Online technical support offers maximum leverage for your IT budget by extending client productivity and limiting the hours billed for computer repair services. Advanced online access utilities and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of situations your network issues can be remediated over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco CCIE network engineers and CISM certified security specialists to help you with the most challenging system issues.
CISSP-ISSAP Cybersecurity Consulting Services
Top CISSP Certified Cybersecurity Auditor Professionals
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any facet of IT security. Progent can implement efficient cybersecurity solutions that protect a small business against modern threats or Progent can design, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile users accessing IT resources distributed across a mix of physical datacenters and public and private clouds.
Microsoft Lync Server 2013 IM Integration Services
Best Lync Server 2013 Back End Server Engineers
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and PSTN voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified unified communications experts offer remote and onsite support to help you to manage and troubleshoot your current Lync Server 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.
Emergency Microsoft Operations Manager Example Application
Operations Manager Case Studies
Before Progent's Microsoft Operations Manager solution, system issues were handled reactively, after users complained about them. With the benefit of proactive, automated warnings and trend reports created by MOM, Progent can now address network troubles before they becomes serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class reliability, security and performance.
virtual desktop delivery Engineers
Urgent Citrix XenDesktop virtual desktops Support and Help
Citrix offers a powerful family of platforms that deliver advanced manageability, expandability, and responsiveness for virtualizing servers and for server-based delivery of Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to assess the strategic advantages of Citrix virtualization products and show you how to plan, test, deploy, optimize, and support Citrix solutions.
Microsoft Exchange 2016 Upgrade Planning Online Troubleshooting
Microsoft Exchange 2016 Upgrade Planning Consultant Services
Progent can assist you in any and all phases of your migration to Exchange 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up HLB for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft 365 mail flow Information Technology Consulting
Outlook autodiscover Setup and Support
Microsoft supports seamless hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is carried out on time and on budget.
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