Enlarging your remote workforce can have a significant impact on network architecture, security/compliance, and company processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Allentown company to select the right tools and adhere to leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services ranging from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania organizations to with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide transition to a teleworker workforce, which could be motivated by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise their current trouble tickets, add details, and append screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables you to expand your current Help Desk organization by splitting responsibilities for Call Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collective support model based on the number one PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your company to provide world-class IT support to your at-home workforce, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Allentown, Pennsylvania business, phone 1-800-993-9400 or go to Contact Progent.