Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Allentown organization to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Allentown, Pennsylvania organizations to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, company-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online IT support experts combined with world-class ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit their active trouble tickets, enter information, and upload screen captures and relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your company to augment your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your regular support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Allentown, Pennsylvania company, phone 1-800-993-9400 or visit Contact Progent.