Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Allentown company to select the right technologies and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Allentown, Pennsylvania organizations to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A fast, enterprise-wide switchover to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote technical support experts along with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update their current tickets, enter details, and upload screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Support Desk team by sharing responsibilities for Support Desk services transparently between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the leading professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver world-class IT support to your at-home workforce, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Allentown, Pennsylvania company, phone 1-800-993-9400 or visit Contact Progent.