Enlarging your remote workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Allentown company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent offers services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide switchover to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial help requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update the status of their current tickets, add information, and append screenshots or attachments. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to supplement your current Help Desk team by sharing responsibilities for Call Desk support transparently between your in-house support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the leading professional services automation tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can help your company to provide world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Allentown, Pennsylvania business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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