Allentown Remote Workers Configuration Advisor
Help Desk Call Center Solutions Consulting Experts
Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Allentown organization to select the appropriate tools and follow leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services ranging from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Allentown, Pennsylvania organizations to with any aspect of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
An emergency, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support specialists along with world-class ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service allows your company to expand your current Call Center team by splitting delivery of Support Desk services transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support solution based on the leading professional services automation tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class desktop support to your telecommuters, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Allentown, Pennsylvania company, phone
An index of content::
Virtual Office Microsoft Certified Contract Job Opportunities
Career Opportunities Service Reporting Consultant
Progent's productive atmosphere will make you a more capable consultant by enhancing your information technology knowledge and increasing the loyalty of your customers. Progent makes good on this commitment by attracting the top consulting experts for you to work with, providing an advanced system infrastructure, using proprietary application utilities to enable the maximum level of support, and by streamlining proven business structures for finding and retaining customers.
Emergency Windows 8.1 Training Help and Support
Microsoft Windows 8.1 Upgrade Small Office Computer Consultant
Progent's Microsoft-certified experts can deliver a variety of IT outsourcing and co-sourcing services to assist companies of any size to install, manage, and troubleshoot environments that incorporate workstations, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can assist to create testing labs to assess Windows 8.1 and plan and manage Windows 8.1 deployment plans following industry best practices.
24-7 Catalyst Switch IPv6 IT Services
Catalyst 4900 Switch Consultants
Progent's Cisco-certified CCIE consultants can help organization to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and move efficiently from legacy switches to modern models.
scom 2016 ACS database Information Technology Consulting
Microsoft Experts Support Outsourcing scom 2016 reporting server
Microsoft System Center 2016 Operations Manager helps to ensure top performance and maximum uptime for key workloads by offering unified, mixed-platform tracking of IT resources deployed throughout local systems and cloud environments. Progent's SCOM consulting team offers advanced remote and onsite support to assist businesses of all sizes to design, integrate, optimize, update and repair Operations Manager 2016 deployments. Progent can help your company to move to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring products, or integrate a variety of monitoring tools into a cohesive IT management ecosystem. Progent can also help you expand your SCOM 2016 scope to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Top Ranked Technology Professional Ubiquiti UniFi U7 WiFi access points
Ubiquiti access point Consultant Services
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, IP phones, and cameras. Progent can provide the skills of veteran Wi-Fi professionals who can help you to assess the benefits of UniFi products for your business and assist you to design, deploy, administer, and maintain your UniFi solution.
Consultants Ransomware Recovery Readiness Analysis
Ransomware Recovery Preparedness Audit Engineers
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and safer AD implementation. Both versions also offer the long-term benefits of cutting-edge remote network monitoring and management technology. These benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability.
Support 2900 Router
24/7 Technical Consultant ISR 921 router
Cisco offers a full array of routers that includes appliances built to deliver the protection, bandwidth, and reliability required by organizations from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you select and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
Configuration Hornetsecurity Altaro M365 SharePoint Backup
Hornetsecurity Altaro M365 OneDrive Backup Online Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
Integration Services Barracuda Backup and vCenter
Barracuda Backup and VMware ESXi Remote Consulting
Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup protects critical company data produced locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to help you to design, configure, manage and troubleshoot a backup and disaster recovery system built on Barracuda Backup.
On-site Technical Support Windows Server 2012 R2 Hyper-V
Microsoft Hyper-V 3.0 Remote Support Services
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in critical areas such as multitenancy, agile infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your company to take advantage of Hyper-V to deploy and maintain virtual servers to reduce IT expenses and enhance productivity.
Solaris Upgrade Consultant
Migration Consultant Solaris to Windows
Progent can assist you to plan and implement an efficient transition from a Sun Solaris-powered IT system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can assist you to guard your information and minimize productivity discontinuity by developing an efficient transition strategy that preserves your existing investments in Solaris application and infrastructure. UNIX-to-Windows transition support expertise available from Progent include evaluation of current infrastructure, migration strategy and validation, Microsoft Exchange migration support, information and application software transition, and server and storage system migration and consolidation.
Consulting System Center OpsMgr
Online Troubleshooting Microsoft SCOM
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and repairing Microsoft SCOM environments and offer companies of any size advanced remote or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.
Hornetsecurity Altaro 365 Total Backup Outsourcing
Network Consulting Hornetsecurity Altaro M365 Teams Chat Backup
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
Professionals Citrix XenDesktop VDI
Citrix virtual desktops Consultancy
Citrix has developed a comprehensive family of platforms that provide enterprise-class manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the business advantages of Citrix virtualization products and help you design, validate, deploy, optimize, and support Citrix solutions.
Remote Server Management Cards Consultants
Specialists Remote Server Management Cards
Remote management cards give network administrators full control of a server without the requirement for an on-site presence. Through remote management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, implement, and support a fault-tolerant company network that incorporates remote server management cards and Progent can use these remote server management cards to deliver low-cost off-site technical support. Progent is familiar with a number of remote management cards such as Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
Top Rated Microsoft 365 Management Computer Outsourcing
Emergency Microsoft Experts Outlook 2019 Upgrading
Progent's certified Office and Microsoft 365 consultants can help businesses of any size to integrate Office desktop and Microsoft 365 applications including Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that provides quick ROI and promotes improved business outcomes. Progent can help you to interface Microsoft Office or Microsoft 365 applications with each other and with additional core Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems between various versions of Office desktop and offers live online training to individual users and groups.
Exchange 2016 Edge Transport Server Computer Consulting
Exchange 2016 Data Loss Prevention Troubleshooting
Progent can assist you in all phases of your migration to Exchange 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Offsite Workers Helpdesk Remote Support
Remote Workforce Helpdesk Services Technical Consultant
Progent offers small and mid-size companies supplemental or fully outsourced Help Desk support for at-home employees.
Consultant Services Dynamics GP Integration Manager
Dynamics GP BizTalk Adapter Professional
Progent's expert application designers and programmers can help your company to build enhancements to Microsoft GP/Great Plains that address the unique needs of your business while retaining the advantages of seamless Windows integration. Progent can also provide help with a selection of development technologies that can be used to create user-interface and data integrations with Microsoft GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Solaris Online Troubleshooting
Engineers UNIX
Progent's Sun Solaris family consulting services provide small and mid-size businesses and developers help with administering and maintaining Solaris systems that run with Microsoft-powered technology. Progent offers your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of experience provides you with a convenient single consulting firm to help you build and maintain a protected and reliable cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
24-7 Hybrid IT Network Management
Emergency Cisco and Microsoft Certified Experts Small and Midsize Business Specialists
Progent is a leading innovator in cost-effectively delivering world-class IT support to small businesses. Progent's success in handling the network service requirements of the historically underserved small business sector is the combined outcome of major technical and operational breakthroughs that have eliminated much of the conventional expenses out of administering network service, injected unprecedented technical skill into the support mechanism, and dramatically streamlined the solution process.
Network Engineer Cisco CUBE and ISR Routers
Top Ranked SIP Trunk Migration Consulting Services
Progent's Cisco-certified SIP infrastructure experts can assist your business to plan, integrate, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based SIP trunks and can provide cost-effective online or on-premises expertise to help you to migrate efficiently to a modern communications network that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync Server for access to a SIP PSTN trunk.
Microsoft Exchange Server 2010 Migration Professional
24 Hour Exchange 2003 to Exchange 2010 Upgrade Technology Professional
Progent's Microsoft-certified consultants can deliver affordable remote and onsite help to carry out your migration to Exchange Server 2010, produce comprehensive documentation of your upgraded messaging environment, train your network support team and users to get them ramped up rapidly on Exchange 2010, and offer ongoing management services and technical support. Progent's consultants can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.
Network Installation Cisco Network Management Solutions
On-site Technical Support Cisco DNA Center Management
Progent's Cisco-Certified network consultants can show you how to use Cisco's management tools along with a selection of specialized third-party products to build a comprehensive network management solution to keep your network operating smoothly, fully utilize expensive resources, guard your data, revive quickly from device breakdown or deliberate attacks, and allow you to add or reassign network resources intelligently and economically as your business evolves.
SCCM 2012 Policy Settings Help and Support
Configuration Manager 2012 Engineer
Progent's Microsoft-certified consultants can help your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device management platform or assist you to enhance your current SCCM 2012 environment to accommodate your changing business needs. In addition, Progent can help you to build an infrastructure that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Dynamics NAV ERP Integration
Award Winning Microsoft Dynamics NAV Technology Consulting Services
Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified platform for financials, inventory, operations control, project management, procurement, sales, supply chain, and business analytics. Progent's Dynamics Business Central/NAV consultants can help your organization to maintain your legacy Dynamics NAV environment or upgrade smoothly to a cloud-based, on-premises, or hybrid deployment model.
Barracuda Backup Cloud Management Technical Support
Top On-site Support Barracuda Backup Bare Metal Recovery
Barracuda Backup is an affordable, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup solution can include a custom-designed hardware appliance manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your own storage hardware. Barracuda Backup safeguards vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to help you to design, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.
IT Consultant Windows Server 2012 R2 Configuration Manager
Windows Server 2012R2 IT Consulting
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your network for local, multi-site, cloud-based, and partial-cloud environments, train your IT management, team, create an enterprise-wide security strategy, automate IT administration, help with application development, and generate and test a DR/BC plan.
Dynamics GP Power BI Technical Support Services
Microsoft GP/Great Plains Specialist
Dynamics GP/Great Plains allows you to grow and control your business more efficiently by delivering deep access to strategic information and a fast return on investment. Dynamics GP/Great Plains offers major business benefits such as its ability to expand the presence of your organization, manage your accounting, computerize financial processes, standardize procedures across your business, refine inventory control, increase order accuracy, expand sales and shorten lead-time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, safe server and network foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you reap all the advantages of your Dynamics GP/Great Plains software.
Outsourced Programming Amazon Marketplace Web Service
Development Companies Amazon MWS development
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.
Network Consultant 24x7 Support
Onsite Support IT Services
For medium-size businesses who need IT support, Progent offers an array of options including local service, remote assistance, phone-based Call Center, 24x7 support with remote system monitoring, temporary staffing, business relocation services, software development, and expert consulting. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent offers professional onsite support for solving technical issues rapidly and affordably.
Support Outsourcing Office 365 Skype for Business Integration
Microsoft 365 Migration Specialists
Microsoft 365, formerly called Office 365, is Microsoft's extensive family of client productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 applications and cloud services are available in a variety of subscription plans intended for customers ranging from students and households to enterprises. Progent offers fast and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist you to evaluate the wealth of subscription options offered with Microsoft 365 and configure your information network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid networks that seamlessly combine local and cloud resources.
Slackware Linux Engineer
24x7 Red Hat Linux Technical Support Services
Progent's Linux support experts offer small companies and software developers support for managing and maintaining Linux computers that operate with Microsoft-powered networks. Progent offers your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide range of expertise provides you with an easy one-stop consulting firm to show you how to build and manage a secure and robust mixed-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
24 Hour Azure Active Directory Domain Services Setup and Support
Windows Active Directory Domain Services Consultant
Progent's consultants can help you to design and implement a smooth migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across onsite and cloud assets.
Penetration Testing Network Installation
Work at Home Integration IT Outsourcing Firms
Progent's IT outsourcing services for small companies include planning Windows XP, Microsoft .NET Server, and Microsoft BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person troubleshooting, fixing chronic IT problems, and creating a company-wide security plan. Progent can show you how to maximize system availability and performance with non-stop technologies, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for major upgrades and can help with requirements assessment, product inventory, BOM production, vendor selection, procurement coordination, and complete documentation. Progent's IT outsourcing service also includes training for office productivity software such as Microsoft Office XP.
Systems Management Server Computer Engineer
Systems Management Server 2003 Support
Systems Management Server offers added capability for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs reduce the net administrative expense of managing and deploying software products by making it easier to install system images, manage mobile computers, and operate management tools. In addition to advising you about ways to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can help you develop efficient processes and policies to manage handheld computers and intelligent portable communication devices so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that incorporates policies, processes and technologies to keep your IT network protected.
wireless VoIP phone integration Network Engineer
Consulting Services wireless VoIP phone and Aironet APs
Cisco's wireless IP phones are hardened wireless devices intended for professionals who are on the move within office, warehouse, retail or other environments where IT management wants portable phones that offer more administrative control, data security and durability than is achievable with the BYOD style of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and optimize many components of your wireless infrastructure including APs, routers, wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants can provide remote and on-premises support to help you build and manage a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
On-site Support MS CRM
IT Consultants Customer Relationship Management
Microsoft CRM helps small companies nurture positive customer interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help improve sales success and offer steady, effective customer service. Progent can set up the most sensible server and communications environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to integrate Microsoft CRM with your sales or customer support databases.
macOS Online Professionals
OS X Remote Specialist
Progent provides national remote phone support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose IT systems include a combination of Mac and Microsoft products. Progent's experts offer Mac users a variety of services such as desktop support, migration to the most recent edition of macOS from earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad integration and management, or moving to iCloud. Remote network consulting offers optimum return for your information technology budget by extending client productivity and shortening the time billed for computer repair services. Advanced online access tools and experienced technicians and engineers allow Progent to solve the majority of network issues without wasting time and money by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security specialists to help you with the most difficult network issues.
Remote Network Monitoring Technical Support Services
Consultants Remote Network Monitoring
Even if your business has a small computer services staff and a limited IT budget, your information system can still have the same high availability and performance that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network consultants, the latest system management products for 24x7 monitoring and threshold alarms, and economical service programs such as a help desk service to keep your mission-critical network applications and servers up and running.
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