Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Allentown organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Allentown, Pennsylvania businesses to succeed with any facet of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

Network Infrastructure for Telecommuters
Configuring the network infrastructure needed for an at-home workforce can be particularly complex if you have to accommodate a mix of personal hardware such as desktop computers and laptops, Internet routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing online help for both legacy as well as current technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential updates. Services offered by Progent to assist your company to implement a productive work-at-home infrastructure include:

  • Virtual Private Network technology allows you to create a secure tunnel for authorized at-home workers to use IT resources located at your corporate datacenter or in the cloud. Progent's consultants can assist you to configure and manage VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your telecommuters to utilize Cisco's AnyConnect client software for secure VPN tunneling for a broad range of devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a remote PC's desktop. This technology provides IT managers substantial control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert remote support for integrating routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often shared by the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance and security problems. Progent can help you to resolve these problems by providing services that include Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless access point setup help.
  • Internet connectivity methods impact the performance and reliability of connections between telecommuters and the corporate network. Vital processes might require backup Internet access in the event the normal connection fails. Progent offers expertise for selecting ISPs, selecting appropriate bandwidth and data volume packages, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Allentown, Pennsylvania business, phone 1-800-993-9400 or visit Contact Progent.