Allentown Work at Home Employees Solutions Support
Solution Infrastructure Setup Consulting Experts
Enlarging your at-home workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Allentown organization to select the right tools and follow leading practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Allentown, Pennsylvania businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required for a remote workforce can be especially complicated if you must accommodate a mix of personal equipment like PCs and notebooks, Internet routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware levels. Progent's experience delivering remote help for both outdated and modern technologies in remote office venues allows you to make cost-effective use of your available network infrastructure and offers fast access to top-tire consultants for making necessary updates. Services available from Progent to help your company to implement a productive telecommuting ecosystem include:
- VPN connectivity makes it possible to establish a safe tunnel for authorized at-home workers to use IT resources located at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your at-home workers to utilize Cisco's AnyConnect client software for secure VPN connections for a wide range of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a remote PC's desktop. This gives network managers more control over the computing environment of telecommuters and offers them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier online support for deploying home routers from a range of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by an entire household and guests, are frequently utilized by telecommuters to access their router for work. This can create throughput as well as security problems. Progent can help businesses to resolve these issues by delivering expertise that include Cisco Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP setup assistance.
- Internet access solutions impact the performance and availability of connections between at-home workers and the company data center. Vital processes may demand backup Internet connections in the event the primary connection fails. Progent can provide expertise for identifying service providers, choosing sensible service bundles, and integrating high-availability Internet connections. Refer to Internet connectivity integration services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Allentown, Pennsylvania company, call
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Remote Troubleshooting Virtual Helpdesk
Remote Troubleshooting Extended Service Desk
Progent provides three basic kinds of Contact Center support including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft experts gives your clients easy access to a reliable support resource with extensive experience providing phone support and online repair for networks based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected image as a key contributor to company performance. Progent's goal is to fix rather than merely report problems.
Support Outsourcing Office 365 OneNote Integration
Largest IT Consulting Microsoft 365 Teams Integration
Progent can help your business to evaluate the wealth of subscription options available with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 so you derive top business value. Progent supports multi-vendor environments that include Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid ecosystems that transparently integrate local and cloud-based resources.
Security Organizations CISA Certified Auditor
Cybersecurity Audit Engineer
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that signifies expertise in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates pass a comprehensive examination administered by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to help businesses in the fields of IS audit process, IT governance, network assets and architecture lifecycle, information technology support, safeguarding of information assets, and business continuity planning.
External Network Security Scan Consult
External Security Scan Professional
Progent provides small businesses two low-cost network security inventory packages that include, at a set fee, remotely administered inventory scans of your network security profile which are analyzed by professional security specialists who assess the results of the scan, deliver objective evaluations of your existing security vulnerability, and offer recommendations for improvements. Progent has developed two complementary network security inventory scanning packages for external and internal security testing that are priced to meet the budgets of small companies while delivering enterprise-quality assessments of your network's vulnerability to assault.
On-site Technical Support Service Database
Microsoft Expert Specialists Service Reports
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every customer. The discipline of detailing and archiving support activity allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
Top Support and Help Microsoft Exchange Upgrade
Exchange 2003 Engineer
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, reduces long-term service demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the experience to complete your move quickly and economically. Progent's Exchange 2003 help, repair, and design services include assistance with the configuration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business goals.
Wave 2 Wi-Fi controller Integration
5520 wireless controller Outsourcing
Catalyst family of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of wireless APs, optimizing Wi-Fi throughput by reducing the effect of RF congestion, improving wireless uptime with fast failover, and strengthening data security by identifying cyber threats and filtering network traffic according to user class and location. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's modern wireless controller technology.
CISSP Security Certification
Access Control Systems and Methodology Security Consultancies
For smaller organizations, computer security and compliance can be excessively complex to master yet too risky to ignore. The world's largest institutions have been breached, and the top cloud services have occasionally been knocked out. It seems as though there's no place to hide. Progent makes it affordable for smaller companies to implement vital IT security projects effectively by providing the benefit of billed time to the nearest minute with no minimum billing for online help. This means you can have access to a seasoned computer expert to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any aspect of network security including security assessments, malware screening and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and creating a complete security plan.
Computer Engineer Meraki Wi-Fi 6 AP
24-7 Support Meraki Outdoor Wi-Fi AP
Progent's Meraki wireless access point experts provide online and on-premises support to help organizations of any size to plan, install, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, performance, security compliance, manageability and availability for wired and wireless clients regardless of their mobility or device.
Shared Call Center Integration Services
Shared Help Desk Remote Troubleshooting
Progent's Microsoft and Cisco certified Consultants offer three service programs to help mid-size and large organizations create an efficient and successful in-house Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help businesses analyze the numerous top level Help Desk software packages on the market and decide which packages might be too expensive, miss critical functions, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for businesses who want to reinforce their internal Help Desk team for special projects or to substitute for absent or indisposed personnel.
ProSight Reporting ConnectWise Manage Ticketing Online Consulting
ProSight Reporting Network Infrastructure Monitoring IT Consulting
ProSight Reporting is an expanding suite of real-time reporting tools created to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Technology Consulting Double-Take Replication
DoubleTake Carbonite Software Remote Support
DoubleTake/Carbonite Software offers a selection of tools intended to provide small and midsize companies a variety of cost-effective alternatives for replicating and restoring vital applications including Microsoft Exchange Server, SQL, Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business information networks to achieve an advanced state of fault tolerance and business continuity capability at a budget-friendly cost.
Small Business On-site Technical Support
Cisco and Microsoft Certified IT Manager Small Office
For small companies considering Progent's network support outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.
Identity Verification Network Consultant
Duo MFA and Single Sign-on (SSO) Configuration
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices.
Windows Server 2012 R2 Storage Spaces Online Technical Support
Windows Server 2012R2 Storage Spaces Outsourcing
Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network infrastructure for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support, team, develop a corporate-wide security plan, automate network administration, help with application development, and build and validate a DR/BC plan.
Cybersecurity Pen Testing Protection
Top Ranked Security Penetration Testing Audit
Stealth intrusion checking is an important part of any comprehensive network security strategy. Progent's security experts can run extensive intrusion tests without the awareness of your company's in-house IT staff. Stealth penetration testing shows whether existing security defense systems such as intrusion incident alerts and event log monitoring are correctly set up and consistently monitored. Progent can implement continuous automatic penetration testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, stolen credentials, overlooked patches, and ill-advised product defaults can be chained together by threat actors into the multi-vector attacks common to modern variants of ransomware.
24x7 Call Center Online Support
Top Online Help Desk Setup and Support
The Helpdesk support delivery model used by Progent gives small and midsize organizations an efficient option to dependence on freelance consultants by offering extensive technical knowledge accessible to numerous support groups, optional 24x7 access to emergency assistance, escalation capability to world-class experts for solving the most difficult problems, service consistency and reliability, quick follow-up overseen by veteran IT service managers, a choice of convenient mechanisms for initiating support jobs, plus excellent progress visibility made possible by ticket updates and available through a web portal.
Top Consultants Altaro 365 Total Backup
Hornetsecurity 365 Total Backup Consultants
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
Infor SyteLine CloudSuite Personalization Professional
After Hours Infor SyteLine CloudSuite Production Control Consultants
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates more than a quarter century of experience assisting manufacturing and distribution organizations to simplify complicated supply chains and streamline key processes in order to bring products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with over 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite services that can range from as-needed guidance to end-to-end solution design and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, CPQ, web site integration, technical support, ETL, Microsoft 365 integration, training, and DBA services.
Cisco Router Small Business IT Consulting
Cisco Planning Professional Services
Progent offers rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can link to your environment via powerful remote diagnostic tools to deliver quick and affordable analysis and remediation of urgent network infrastructure issues.
Remote Consulting Windows 10 Pilot Testing
Consultancy Microsoft Windows 10 Configuration Manager
Progent's Windows consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project supervision, compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter access, data and identity security, streamlined deployment and management, network optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and post-migration consulting support.
Small Office Network Online Troubleshooting
Small Business Computer Consulting
If you have a company network with 10 to 50 network clients, Progent's network outsourcing services save your business from over-reliance on single freelance service provider while giving you affordable and dependable access to enterprise-class technical expertise. By delivering IT consulting help when you need it, offering specialized expertise for critical technologies, delivering value-added services such as automated network monitoring, and billing only for support you receive, Progent gives you an economical solution for maximizing the productivity of your small office network. Progent is the smart way for small organizations to create and maintain a reliable and safe IT network and to benefit from quick access to the experienced help ordinarily restricted to businesses who can support a large in-house IT organization.
Immediate Information Technology Consulting Microsoft Windows 2003
Windows 2003 Online Consulting
Progent's certified Windows 2003 Server consultants can provide computer help and IT consulting for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows 2003 upgrade, configuration, update, and maintenance services include system planning, deployment, project management, on-site and off-site technical support and troubleshooting, Help Desk outsourcing, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
Meraki MR55 Access Point Network Consultants
Meraki Outdoor Wi-Fi Access Point Specialist
Progent's Cisco Meraki Wi-Fi AP experts offer remote and onsite support services to help organizations of all sizes to design, install, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to build a seamless ecosystem that delivers the same connectivity, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their location or computing device.
Hybrid Configuration Wizard Technology Consulting Services
Hybrid Microsoft 365 Exchange integration Technology Consulting Services
Microsoft supports transparent hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have certain mailboxes located on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help you with any phase of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and on budget.
prime infrastructure Technical Support Services
wi-fi controller Consulting
Cisco's Catalyst wireless controllers streamline the administration of wireless networks by unifying the provisioning and control of wireless access points, tuning Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid failover, and hardening security by identifying threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.
Support and Help Microsoft LCS Server 2007
Engineer Microsoft Live Communications Server
MS Office Communications Server provides IM and Real Presence in a scalable, enterprise-grade solution offering advanced protection, seamless integration with additional Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and elevated operational efficiencies, increased individual productivity, and stronger intellectual property security with this simple-to-administer, fault-tolerant solution. Effective implementations of Microsoft Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-certified consultants can deliver the skill necessary to deliver all the benefits of Office Communications Server throughout your entire organization.
Cybersecurity Penetration Testing Audit
Cybersecurity Tech Services PEN Testing
Stealth intrusion testing is a key part of any comprehensive IT system security strategy. Progent's security experts can run extensive penetration checks without the awareness of your organization's internal network support resources. Stealth penetration testing uncovers whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are properly set up and consistently monitored. Progent can implement continuous automatic penetration testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-vector attacks typical of modern versions of ransomware.
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