Expanding your remote workforce may have a major effect on IT architecture, security, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Allentown company to pick the right technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent can provide services that go from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Allentown, Pennsylvania companies to succeed with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, data protection solutions, and centralized management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support a remote workforce can be particularly challenging if you must manage a combination of personal equipment like PCs and notebooks, routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's background providing remote support for both outdated as well as modern IT products in remote office solutions enables you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for making necessary updates. Services available from Progent to assist your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authenticated remote employees to access IT assets located at your company data center or in a public cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your various IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your remote workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to view and use a data center computer's desktop. This provides network managers significant control over the computing environment of telecommuters and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and typically support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier online support for setting up routers from a range of vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting families and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can create throughput and security issues. Progent can help you to mitigate these issues by providing expertise like Aironet configuration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless AP integration help.
  • Internet access solutions impact the performance and reliability of connections between telecommuters and the company data center. Business-critical processes may demand backup Internet access in the event the primary connection fails. Progent can provide guidance for identifying Internet service providers, picking sensible service bundles, and setting up high-availability Internet connections. Refer to Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Allentown, Pennsylvania business, call 1-800-993-9400 or visit Contact Progent.