Enlarging your telecommuter workforce can have a major effect on network architecture, security, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Allentown organization to select the right technologies and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent can provide services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Allentown, Pennsylvania organizations to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

VoIP Integration for an At-Home Workforce
Expanding the business phone environment to accommodate teleworkers is vital to maintaining an effective at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help organizations of any size to design or tune a telecommuter VoIP service that provides the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations optimize their existing Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used throughout the network. CUCM manages other combined media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with users working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and provide online integration and debugging services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Allentown, Pennsylvania business, phone 1-800-993-9400 or refer to Contact Progent.