Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Allentown company to pick the right tools and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Allentown, Pennsylvania companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

IP Voice Integration for At-Home Workers
Extending the business PBX environment to accommodate teleworkers is vital to maintaining an effective at-home workforce. A variety of cloud-based VoIP platforms are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice management. Progent can assist businesses of any size to plan or tune a telecommuter VoIP service that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, refer to CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and provide online configuration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Allentown, Pennsylvania company, call 1-800-993-9400 or refer to Contact Progent.