Enlarging your at-home workforce can have a major effect on network infrastructure, security, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Allentown company to pick the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Allentown, Pennsylvania businesses to succeed with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

IP Voice Solutions for Telecommuters
Extending the corporate PBX system to accommodate teleworkers is vital to supporting an effective work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of any size to design or tune a remote VoIP service that delivers the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their current Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media applications deployed across the network. CUCM supports additional mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these VoIP solutions and provide as-needed configuration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Allentown, Pennsylvania organization, phone 1-800-993-9400 or visit Contact Progent.