Enlarging your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Allentown organization to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services ranging from as-needed guidance for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Allentown, Pennsylvania businesses to succeed with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

VoIP Integration for Remote Workers
Expanding the business phone environment to include remote users is critical to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's current or older products for VoIP solutions. Progent can assist businesses of all sizes to plan or maintain a telecommuter VoIP service that delivers the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations tune their existing Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports other combined media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, visit CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and provide online integration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Allentown, Pennsylvania organization, phone 1-800-993-9400 or refer to Contact Progent.