Expanding your telecommuter workforce may have a significant effect on IT architecture, security, and company processes. Progent has 20 years of experience helping SMBs to design, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can assist your Allentown company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services that go from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Allentown, Pennsylvania businesses to with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.

IP Voice Integration for Telecommuters
Expanding the business phone system to include telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-centric IP voice platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can assist organizations of all sizes to design or maintain a remote IP voice service that delivers the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses tune their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages other combined media services like messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to CUCM expertise.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to work with these solutions and deliver on-demand deployment and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Allentown, Pennsylvania organization, phone 1-800-993-9400 or go to Contact Progent.