Enlarging your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Allentown organization to pick the right technologies and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

VoIP Integration for At-Home Workers
Extending the company PBX system to accommodate telecommuters is critical to supporting a productive at-home workforce. A broad range of cloud-based VoIP platforms are used by SMBs to support telecommuters. Many enterprises rely on Cisco's modern or older platforms for VoIP management. Progent can help businesses of any size to plan or tune a telecommuter IP voice environment that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations optimize their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. CUCM supports additional combined media services such as messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and deliver online configuration and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Allentown, Pennsylvania company, call 1-800-993-9400 or visit Contact Progent.