Expanding your at-home workforce can have a major impact on network architecture, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Allentown organization to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Allentown, Pennsylvania organizations to with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

IP Voice Solutions for Teleworkers
Expanding the corporate PBX environment to include telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-based digital PBX products are used by SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that provides the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations optimize their current Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to work with these solutions and deliver as-needed configuration and debugging expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Allentown, Pennsylvania organization, phone 1-800-993-9400 or visit Contact Progent.