Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Allentown company to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent can provide support services that go from on demand guidance for helping you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent can help Allentown, Pennsylvania organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.

VoIP Integration for Teleworkers
Extending the company phone system to accommodate teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's current or older products for VoIP management. Progent can assist organizations of all sizes to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations tune their existing Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working beyond the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver as-needed integration and debugging services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Allentown, Pennsylvania business, call 1-800-993-9400 or refer to Contact Progent.