Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Allentown organization to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services that go from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Allentown, Pennsylvania organizations to with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and unified management.

IP Voice Integration for Teleworkers
Expanding the business phone system to include teleworkers is critical to maintaining an effective work-at-home solution. A variety of cloud-based IP voice products are popular with small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's current or older platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice service that provides the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations tune their current Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. CUCM manages other mixed media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, visit CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these VoIP solutions and deliver online deployment and debugging expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Allentown, Pennsylvania business, phone 1-800-993-9400 or visit Contact Progent.