Expanding your remote workforce may have a significant impact on IT architecture, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Allentown organization to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for helping you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Allentown, Pennsylvania organizations to succeed with any facet of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

IP Voice Integration for Remote Workers
Expanding the company PBX system to include telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-based IP voice products are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's current or legacy products for IP voice solutions. Progent can assist businesses of any size to plan or maintain a remote VoIP environment that provides the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed throughout the network. CUCM supports additional mixed media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist your company to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and provide online deployment and debugging expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Allentown, Pennsylvania company, call 1-800-993-9400 or visit Contact Progent.