Enlarging your at-home workforce may have a significant impact on network architecture, security, and corporate culture. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Allentown organization to select the right tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand expertise for helping you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Allentown, Pennsylvania businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, data security, data protection solutions, and streamlined management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure required for a remote workforce can be especially challenging if you must manage a combination of personal hardware such as PCs and notebooks, routers, and wireless appliances from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience delivering online support for both outdated and modern IT products in virtual office venues enables you to make cost-effective use of your available network infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to create a secure tunnel for authorized remote employees to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN connections for a broad range of devices including Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to view and use a data center computer's desktop. This provides IT managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for setting up home routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting the whole family and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause throughput and cybersecurity problems. Progent can help you to mitigate these problems by providing services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless access point setup help.
  • Internet access methods affect the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might require backup Internet access in case the primary connection breaks. Progent offers guidance for selecting service providers, choosing appropriate bandwidth and data volume packages, and integrating redundant Internet connections. See Internet access solutions.

IP Voice Integration for At-Home Workers
Expanding the company PBX system to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX products are popular with SMBs to server telecommuters. Many enterprises depend on Cisco's current or older products for VoIP management. Progent can help businesses of any size to design or tune a telecommuter VoIP environment that provides the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports other combined media services such as messaging, video conferencing, and team interaction networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and provide online deployment and debugging services.

Video Conferencing for Remote Workers
A broad selection of video conferencing platforms from major vendors support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both onsite users and teleworkers. Many companies use a mix of products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to manage your current conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to set up and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as video calling, persistent threaded chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist your business to tune your network infrastructure to run them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that create a consistent user interface for exchanging data and ideas throughout a corporate network and on a broad selection of endpoints. Progent has delivered online consulting services for SharePoint and Exchange Server since their original publication and can help businesses to deploy these critical collaboration platforms to maximize the productivity of your remote workers.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web entities to enable collaboration and information delivery by providing policy-driven delivery of content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to create secure web portals that permits remote workers to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, go to SharePoint configuration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, see deployment consulting for Exchange.

Microsoft Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can access them securely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows remote employees to co-author files. Edits made offline are uploaded when you reconnect to the Internet. To find out about Progent's consulting services for OneDrive, see Microsoft Onedrive integration experts.

Cloud Integration for Remote Workers
Progent can provide fast and affordable remote assistance for helping businesses to create, manage and optimize integrated hybrid network models that include internal data centers, at-home workers, branch offices, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix issues with cloud access, authentication, and security.

Azure Integration for TelecommutersMicrosoft Azure is a popular platform for cloud software and services that allows you to use infrastructure, servers, and key apps running on Microsoft's massive cloud. Azure offers over 100 cloud-based services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent can also help you create protected connections to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting services for Microsoft Azure, go to Azure expertise.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a variety of bundles intended for customers ranging from students and small offices to major enterprises. Progent offers fast and easy remote access to consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers maximum business value. For information about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting support.

Exchange Online Integration Services for At-Home WorkersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional assistance to get you through challenging IT roadblocks and can also provide comprehensive project management services to ensure your telecommuters have easy and secure access to your Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and support expertise.

Amazon AWS Integration Services for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's top source of cloud-based services. Progent offers quick and affordable online access to cloud integration consultants who can assist your organization to plan, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, from home, or on the road. To learn about Progent's expertise for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Integration Services for TeleworkersGoogle Cloud Platform is a leading collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your business to scale your existing IT resources with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage system with GCP Storage, and streamline identity control for remote workers with Google Cloud Identity services. Progent's experts can also help your organization to use GCP's unified management technology to control and track your GCP environment. To find out, refer to Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Support for Telecommuters
A rapid, organization-wide switchover to a teleworker business model, which might be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise their active trouble tickets, enter information, and append screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Help Desk Call Center team by sharing delivery of Call Center services seamlessly between your in-house support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class IT support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
Work-from-Home (WFH) employees typically use their personal computing devices and usually work in an unsecured physical area. This situation multiplies their susceptibility to malware attacks and requires judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies built on leading practices. Progent's veteran team of data security solutions consultants can help you to plan, implement and manage an effective security solution that guards vital information resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely accessed by on-premises users and by an at-home workforce, mobile workers, suppliers, customers, and the public. Modern firewall appliances permit you to configure and manage different permissions to various groups of users and to expand your network and adjust your security profile as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both new and older security appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, refer to firewall configuration and support services.

Remote Security Monitoring and Management for TeleworkersRemote Endpoint Security Monitoring makes it easy to track the disparate devices used by at-home workers and either block or spot and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint device, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight ASM instantly disconnects the infected endpoint device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication Services for TelecommutersProgent's Duo authentication Services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide selection of devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and internal security attacks for a network that includes an at-home workforce. Progent can run online, automated security inventory software for rapidly and affordably detecting a broad range of security weaknesses that can be found via the Internet. Progent's endpoint security audit consulting services, which can be managed by data security professionals with top certifications such as CISM, ISSAP, and GIAC, can assist you to evaluate your operations and policies and assess your WAN infrastructure to enable you to implement top-level security for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks to help you expose, rank, remediate, and confirm cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure in order to evaluate your present security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to plan and implement a unified cybersecurity ecosystem that streamlines management and delivers optimum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn more details about Progent's vulnerability analysis solutions based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about key things to focus on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection involves saving and recovering critical data so as to prevent data loss and minimize restoration time and effort in the event of storage problems resulting from hardware breakdowns, programming hiccups, human error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that combine in-house data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for remote workers must cover diverse types of user-owned endpoints. Progent can provide quick online access to consultants familiar with a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and features fine-grained recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision circumstances that call for a rapid changeover to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can assist you to develop, document and validate a DR/BC plan that addresses the logistics of switching to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a unified environment for safeguarding corporate information by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and software. Remote endpoint computers can be user owned or business owned. Network administrators managing the enrolled endpoint computers of telecommuters can utilize Intune to deploy and validate applications on devices, push patches and certificates, set up rules for accessing data and networks, manage passwords, create VPN connections, determine how telecommuters share information, set up threat defense, verify compliance, and delete sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, go to Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep off-premises endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top features of VMware Workspace ONE include fast remote provisioning of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated management reporting and analytics, email encryption, and integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Allentown, Pennsylvania company, call 1-800-993-9400 or refer to Contact Progent.