Allentown Remote Workers Solutions Support Services
Solution Planning, Configuration, Administration and Help Desk Consulting Services
Expanding your at-home workforce may have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Allentown company to pick the right technologies and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Allentown, Pennsylvania companies to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, data protection solutions, and unified management.
Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for an at-home work environment can be especially complicated if you have to accommodate a mix of personal equipment such as PCs and notebooks, Internet routers, and Wi-Fi APs from various manufacturers and with a variety of operating systems and firmware levels. Progent's background providing online help for both outdated and current IT products in remote office venues enables you to make efficient use of your existing infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services available from Progent to help you to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to establish a secure connection for authorized at-home employees to access IT resources located at your corporate data center or in a public cloud. Progent's consultants can help your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide range of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a remote computer's desktop. This gives network managers more control over the computing environment of at-home employees and ensures them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers top-tier remote consulting for deploying routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by an entire household and visitors, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause throughput and security problems. Progent can assist businesses to resolve these problems by providing expertise that include Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point setup assistance.
- Internet connectivity methods impact the speed and availability of connections between at-home workers and the corporate network. Business-critical applications might require backup Internet connections in case the primary connection breaks. Progent offers expertise for identifying ISPs, selecting sensible bandwidth and data volume bundles, and configuring fault-tolerant Internet access. See Internet connectivity solutions.
IP Voice Solutions for Remote Workers
Extending the company PBX system to include telecommuters is vital to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX products are used by SMBs to server teleworkers. Many enterprises rely on Cisco's current or legacy products for IP voice management. Progent can assist businesses of all sizes to plan or maintain a remote IP voice environment that provides the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses optimize their current Cisco IP voice systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used across the network. CUCM supports other combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, visit CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to work with these solutions and deliver online integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A wide range of video conferencing platforms from major technology companies enable virtual discussions, video conferencing, chat sessions, and content sharing for both local users and teleworkers. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent can help your organization to manage your existing voice/video conferencing ecosystem and optimize the experience of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business clients to support your at-home workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone app for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and help you to optimize your WAN infrastructure to host them.
Microsoft Integrated Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office suites, offering a powerful environment of applications that create a consistent user experience for sharing information across multiple sites and on a broad selection of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their first publication and can assist your company to deploy these flagship collaboration platforms to maximize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of features. For additional information about Progent's support services for Microsoft Teams and Teams Premium, see planning and deployment expertise for Microsoft Teams.
SharePoint utilizes web sites to promote collaboration and information delivery by offering policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint enables you to create secure web portals that allows at-home workers to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to integration expertise for Exchange.
OneDrive is Microsoft�s shared cloud-based storage service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can access them safely via a web browser. Included with Microsoft 365, OneDrive enables at-home employees to co-author files. Edits created offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's consulting expertise for OneDrive, refer to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Teleworkers
Progent can provide affordable online assistance for helping businesses to build, manage and repair integrated hybrid network models that include internal data centers, telecommuters, branch offices, plus cloud resources. Progent can provide expertise for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and security.
Azure is a popular family of public cloud software and services that allows you to utilize IT infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to establish secure access to Azure for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Azure, go to Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity software and cloud services available by subscription. Microsoft apps and services are provided in a selection of plans designed for users ranging from students and small offices to large enterprises. Progent offers quick and affordable remote access to consultants familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. For details about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of reduced costs for data center infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run seamlessly with local Exchange environments, allowing customers to build hybrid information systems. Progent's Exchange experts can provide occasional help to guide you through tough IT roadblocks and also offer comprehensive project management outsourcing to make sure your remote workers have easy and secure access to your Exchange Online environment. For information Progent's consulting services for Exchange Online, visit Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide quick and affordable online access to cloud integration consultants who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network model so your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting services.
Google Cloud Platform is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud Platform, and Progent's database experts can help you make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and streamline access management for at-home workers with GCP Cloud Identity services. Progent's experts can also help your business to utilize GCP's management tools to administer and track your GCP environment. To find out, visit Google Cloud Platform integration services.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online technical support experts along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to track or edit the status of their active tickets, add details, and upload screenshots and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service allows you to expand your current Support Desk organization by splitting delivery of Call Center support seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support model based on the number one professional services automation platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your at-home workforce, see Progent's Support Desk supplementation Services.
Security and Compliance for Telecommuters
At-home employees commonly use their own computing devices and usually operate in an unsecured physical space. This increases their susceptibility to cyber threats and requires careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user training, and the creation of policies built on leading practices. Progent's veteran roster of IT security support consultants can assist your business to plan, configure and maintain an effective cybersecurity solution that guards vital IT resources in networks that incorporate telecommuters.
Firewalls allow companies to create a network environment that can be securely utilized by on-premises users and by telecommuters, mobile users, vendors, customers, and the public. Next-generation firewall appliances allow you to configure and manage appropriate access rights to various groups of users and to scale your network and adjust your cybersecurity posture as your business evolves and as cyber threats grow more sophisticated. Progent works with both current and older security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall configuration expertise, see firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the disparate devices utilized by telecommuters and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each secured endpoint device, watching all activity and utilizing advanced machine learning from SentinelOne to identify new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected endpoint from the network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoint devices remain protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, visit remote endpoint monitoring for telecommuters.
Progent's Duo MFA Service Plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the exposure of your information system to all classes of external and internal security attacks for a network that incorporates teleworkers. Progent can run online, automated security inventory scanning for quickly and economically uncovering a broad range of security holes that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by security professionals with advanced certifications including CISA, ISSAP, and GIAC, can assist your business to audit your workflows and governance policies and assess your network infrastructure to enable you to implement the highest level of security for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, fix, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network in order to evaluate your current security posture. Progent can also assist you to harden your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that simplifies management and delivers maximum protection for on-prem, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat analysis services powered by on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical things to focus on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection involves backing up and recovering critical data in order to prevent data loss and minimize restoration time and effort in the event of storage failures resulting from equipment breakdowns, programming hiccups, operator error, malware, or any other reason. Reliable data protection strategies can be especially challenging to design and maintain in hybrid environments that incorporate private data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for remote workers must cover multiple kinds of personally owned endpoints. Progent offers quick remote access to experts knowledgeable about a wide range of products for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies often envision circumstances that call for a temporary switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity consultants can help you to create, document and test a DR/BC plan that includes the process of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a unified solution for safeguarding corporate data by managing local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Remote endpoint computers can be user owned or business owned. Network admins managing the endpoint computers of teleworkers can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, configure policies for accessing information and networks, set passwords, create VPN connections, determine how teleworkers share information, set up threat protection, verify compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Intune runs with iOS, Google Android, Windows, and macOS/OS X devices. To find out about Intune and to find out how Progent can help you to use this platform to administer the devices of your telecommuters, go to Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network administrators to keep off-premises endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key features of Workspace ONE include fast remote deployment of new laptops, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Allentown, Pennsylvania business, call
An index of content::
CCIE Certified wireless IP phone security On-site Support
wireless VoIP phone and Aironet APs Online Support
Progent's wireless VoIP phone configuration and troubleshooting consultants offer remote and onsite support to help you build and manage a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
Cloud Migration Network Support Companies
Work at Home Integration IT Outsourcing Firm
Progent's IT outsourcing services offer affordable computer consulting for small businesses. Whether it involves planning network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, permitting network service expenses to increase in a more linear and controlled fashion than is feasible by assembling a large, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available system foundation for your vital business software based on Windows.
IT Consultant Microsoft 365 hybrid solutions for Exchange
Microsoft 365 and Apple iOS Remote Consulting
Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes located at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on schedule and on budget.
Remote Employees Infrastructure Remote Support Services
Configuration At Home Workers Infrastructure
Progent can help small and mid-size companies to design, configure and troubleshoot the network infrastructure for remote workers.
Assessment Small Office
Technical Consultants Small Office
Progent is a leader in cost-effectively providing world-class network help to small companies. Progent's achievement in handling the network support requirements of the chronically underserved small company market is the cumulative result of key technical and operational innovations that have removed a great deal of the conventional costs out of administering network support, added unprecedented professional skill into the IT service mechanism, and significantly accelerated the solution cycle.
Professional ProSight Virtual Hosting
Virtual Machine Hosting Consultant Services
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size organization's production servers in a solution that delivers the maximum level of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management services are based upon mature virtualization techniques that allow small companies with multi- platform environments to economize significantly on the expense of capital equipment, system support, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.
Microsoft SQL Server 2017 OLTP Specialists
Open Now Online Consulting SQL Server 2017 on Linux
Progent's Microsoft-certified SQL Server 2017 experts can help you to plan and carry out a smooth upgrade from your current SQL Server deployment to SQL Server 2017.
Top Consultancy Spora ransomware recovery
ransomware removal and restore Engineers
Progent's ransomware experts can assist you to evaluate your ransomware defenses, monitor and protect your IT environment, assist with settlement negotiations with a threat actor, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Office Wireless Network Consultant
Small Business Wireless IT Services
Progent's wireless professionals can help small businesses plan, select, evaluate, configure and maintain secure building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a degree of security that equals or exceeds wired connections. Progent offers experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you select and install the wireless link solutions that align best your company requirements.
Amazon MWS integration training Integration Firm
Expert Development Amazon MWS integration training
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.
ISA 2004 Server Onsite Technical Support
ISA 2004 Enterprise Edition Server Technical Consultant
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing corporate security solutions for IT networks with many locations, mobile workers, and line-of-business web-based applications. A Progent ISA Server engineer can help your small company plan and deploy an installation of ISA Server 2004 that meets your information protection needs without restricting your productivity.
Illinois Software Recovery
System Consulting North Carolina
Progent's National Support Center offers nationwide remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service experts provide phone support and remote secure network connection to troubleshoot and resolve technical problems quickly and affordably. The scope of IT experience available from Progent's team of nationwide service engineers allows Progent to escalate even the toughest problems to appropriate experts as required.
Computer Consulting Help Desk Outsourcing Services
Online Consulting Call Center Management Services
Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
WatchGuard Firebox T70 Firewall Cybersecurity Consultancies
WatchGuard Firebox T-Series Firewall Security Consultants
Progent provides consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.
Online Office PowerPoint Train
Live Online Microsoft Office Learn
Progent's webinars offer small companies the affordability, simplicity, and versatility of virtual learning and the proven pedagogic techniques of experienced instructors who employ advanced collaboration software to reproduce real-time, participatory classes. Progent offers online training for popular desktop software including components of Microsoft Office suite such as Microsoft Excel, Word, Publisher, and Outlook: Dynamics business accounting and reporting products such as MS Dynamics GP; plus other popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Integration Ekahau Pro Wi-Fi Network Design
24x7 Support Services Ekahau Wi-Fi Site Survey
Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to plan, deploy, tune, manage and debug a Wi-Fi network adapted to your facilities. Progent can provide remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for debugging RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.
Network Consulting SQL Server 2017 Always On
SQL Server 2017 Remote Support
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to design and carry out an efficient migration of your databases and applications to any deployment model including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support services ranging from as-needed architecture review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on time and within budget.
Server Virtualization Support Services
Remote Server Virtualization Outsourcing
With virtual servers, companies are able to run many virtual machines on a single actual server. Virtualization technology enables IT organizations to gain all the advantages of server segmentation, but without the expense that goes with buying extra server hardware. Virtualization is also the enabling technology for private clouds, which offer major advantages such as reducing the costs of hardware, datacenter facilities, and administration while enhancing data protection, network reliability, and disaster recovery. Other important server management options are server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's professional server management consultants can assist you with all areas of server consolidation and management to allow your company to cut costs and conserve time.
Video Conferencing Technical Support
Voice Over IP Phones Network Consultants
Progent's Cisco certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Online Support Services Microsoft LCS Server Instant Messaging
Microsoft LCS Server IM Computer Consultants
Microsoft Communications Server provides Instant Messaging and Real Presence in a scalable, enterprise-grade solution offering enhanced security, seamless integration with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from lower costs and improved business efficiencies, increased worker productivity, and better IP protection with this easy-to-manage, fault-tolerant IM platform. Effective deployments of Microsoft Office Communications Server call for extensive planning and consideration prior to roll out. Progent's Microsoft-certified consultants can deliver the skill necessary to realize all the advantages of Office Communications Server across your whole organization.
CCIE Certified IT Consultant Meraki MS Switch
Meraki Switch and Access Point IT Consulting
Cisco's Meraki MS line of access and aggregation switches are intended for sites that go from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting expertise to assist your company to design and deploy a productive network solution that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, set up policies to maintain compliance, create and validate a disaster recovery plan, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to create a cohesive networking infrastructure.
Online Technical Support NinjaOne Endpoint Monitoring and Reporting
Award Winning ProSight NinjaOne Remote Desktop Monitoring IT Consultants
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art 24x7 remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical devices.
Top Helpdesk Outsourcing Services Information Technology Consulting
Call Desk Outsourcing Services Support and Help
Progent's Computer Help Desk Outsourcing Services for PC desktop support are designed especially for small businesses who require immediate availability of a Help Desk Service Center with professional phone support and full escalation options but who have to operate within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Software Recommendation and Integration.
Specialist Microsoft Windows 10 Configuration Manager
Windows 10 Trusted Boot Technical Support
Progent's Microsoft-certified consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker access, security and compliance, streamlined deployment and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management staff and users, and ongoing Call Center support services.
Horizon3.ai NodeZero Cybersecurity Penetration Testing Information Technology Consulting
24x7 Horizon3.ai NodeZero Threat Assessment Firewall Configuration
Progent's certified security consultants can perform NodeZero-based PEN tests to make sure your security monitoring and protection systems and policies are properly configured and effective.
Small Business Network Consulting Group Small Business
Cisco Certified Expert Migration Consulting Small Office
Progent is a leading innovator in economically delivering world-class network support to small companies. Progent's achievement in handling the IT support needs of the historically underserviced small business market is the combined outcome of major technical and process innovations that have removed a great deal of the conventional costs out of administering IT support, injected unmatched technical expertise into the IT service mechanism, and significantly streamlined the solution process.
Time Machine and Outlook for Mac Remote Consulting
Macintosh and Exchange Technical Support
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and send email, search the GAL, copy addresses, synchronize appointments, and alert people to conferences via your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also can provide specialized one-on-one Entourage education.
ASA Firewalls with Firepower On-site Support
Network Consultant Cisco Firepower 9300 Series Firewalls
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network experts can assist you to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, deploy, tune, manage and debug firewall environments built around ASA firewalls with Firepower Services.
TMG 2010 Cybersecurity Team
Expert Microsoft Certified Engineer ISA 2006
Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet resources while enabling increased efficiency by making these applications available to authorized remote users. ISA Server 2006 helps guard corporate applications, services, and information across all network components with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can help you plan, deploy, set up, and support Internet Security and Acceleration Server 2006 on your system so your company benefits from a highly functional and affordable balance of security, productivity, and performance.
ProSight DPS ECHO Backup and Recovery Services Professional
Integration BDR and Business Continuity Solutions
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data.
WiFi 6/6E Specialists
Microsoft and Cisco Certified WiFi 6/6E Planning Consulting Services
Progent can help you design, deploy, manage, monitor, and repair a viable Wi-Fi LAN architecture, recommend sensible technology, and configure wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you create a thorough 802.11ac wireless network security strategy that is well integrated with the security plan for your entire corporate network.
24 Hour Microsoft Windows Server 2022 Remote Consulting
Microsoft Windows Server 2016 Network Engineer
The sophistication and integration demands of Microsoft Windows Servers requires a network consulting team with hands-on experience and in-depth knowledge in designing and integrating cohesive, end-to-end network technology systems. The experience of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent's consulting services can help you with designing, installing, administering, and supporting Windows Server systems that increase the business value of your IT system. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Top VPN Consultant Services
Cisco Virtual Private Network Integration Support
Cisco's network security and offsite access technology for small businesses represent a complete line of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection systems and VPN appliances. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that fit most closely with your company goals.
Stealth Penetration Testing Firewall Configure
Stealth Penetration Testing Security Firm
Stealth intrusion checking is an important part of any overall network security plan. Progent's security experts can perform thorough intrusion checks without the awareness of your company's internal network support staff. Unannounced penetration testing shows whether current security defense systems such as intrusion detection warnings and event log analysis are properly configured and actively observed. Progent can implement ongoing autonomous penetration testing to map your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and ill-advised product defaults can be combined by hackers into the multi-front attacks typical of modern versions of ransomware.
Specialist Flexential Tampa Internet Data Center
Top Quality Flexential Tampa Internet Data Center Consultant
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent maintains a team of IT experts based in the Tampa area, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recover preparedness consultants. Progent can also assist your business to plan and execute a move to the Flexential data center with services like designing solution configuration, recommending hardware, system setup and testing, debugging, setting up remote network management, and training your IT support team.
Help Desk Services Consulting Services
Computer Support Help Desk Services Online Support Services
Progent's Network Help Desk Outsourcing Services for desktop support are intended specifically for small organizations who need immediate access to a Help Desk Service Center with professional phone support and effective escalation capability but who have to operate within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.
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