Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Allentown company to pick the right technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from on demand expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Allentown, Pennsylvania businesses to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure required to support an at-home workforce can be especially complex if you must manage a mix of worker-owned equipment such as PCs and laptops, routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's background providing remote support for both outdated and modern technologies in virtual office solutions enables you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • VPN technology makes it possible to establish a safe connection for authorized remote workers to use IT resources situated at your corporate data center or in a public cloud. Progent can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software for secure VPN connections for a wide range of devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and interact with a remote computer's desktop. This technology gives network managers substantial control over the digital environment of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent can provide top-tier remote support for integrating routers from a range of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by families and guests, are commonly used by at-home employees to connect to their router for work. This can cause throughput as well as security issues. Progent can assist you to resolve these issues by delivering expertise like Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet connectivity solutions impact the speed and availability of connections between telecommuters and the company data center. Vital processes might demand redundant Internet access in case the primary connection breaks. Progent can provide guidance for selecting service providers, picking sensible service offerings, and setting up high-availability Internet connections. See Internet access solutions.

IP Voice Integration for At-Home Workers
Extending the business PBX environment to include teleworkers is vital to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's modern or legacy products for VoIP solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that provides the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses optimize their existing Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications used across the network. CUCM manages additional combined media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and deliver online configuration and troubleshooting services.

Video Conferencing for an At-Home Workforce
A wide selection of video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat, and screen/content sharing for both local workers and teleworkers. Many companies utilize a mix of products to accommodate their different partners and clients. Progent's communications experts can help your organization to manage your current voice/video conferencing ecosystem and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help your company to configure and manage Skype for Business clients to support your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's group video calling app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of productivity apps that create a consistent user interface for sharing information throughout a corporate network and on a broad selection of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange Server since their first releases and can help your company to deploy these critical collaboration products to optimize the effectiveness of your at-home workforce.

SharePoint Integration Consultants for Remote WorkersSharePoint utilizes web sites to enable collaboration and knowledge sharing by providing policy-based access to content, business processes, and tools for looking through company-wide information silos. SharePoint permits you to create secure portals that allows remote workforce to see and update consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, refer to SharePoint configuration and development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to deployment consulting services for Microsoft Exchange Server.

Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and colleagues anywhere can share them safely through a browser. Included with Office and Microsoft 365, OneDrive allows remote workers to co-author files. Revisions made offline are automatically synced when you reconnect to the Internet. To find out about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration experts.

Cloud Integration for Teleworkers
Progent can provide affordable online assistance for helping organizations to build, maintain and optimize integrated hybrid network models that incorporate internal data centers, teleworkers, branch offices, and public cloud resources. Progent can provide expertise for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve issues with public cloud access, authentication, and cybersecurity.

Azure Integration for Remote WorkersAzure is a popular platform for public cloud services that allows you to use infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure offers over one hundred services services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also help you create secure connections to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Microsoft Azure, visit Azure consulting services.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud services available on a subscription basis. Microsoft applications and services are marketed in a variety of bundles intended for users ranging from students and households to major enterprises. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. To find out about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting expertise.

Exchange Online Integration for Remote WorkersExchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with public clouds. Microsoft has engineered Exchange Online to run smoothly with on-premises Exchange environments, enabling customers to build hybrid networks. Progent's Exchange consultants can provide as-needed assistance to guide you through challenging IT roadblocks and can also provide comprehensive project management services to ensure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's biggest source of cloud-based services. Progent offers quick and economical online access to cloud integration consultants who can assist your organization to design, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Platform Integration for TeleworkersGoogle Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to expand your current IT resources with the Google Cloud Platform, and Progent's database consultants can show you how to make your key applications cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and simplify access management for at-home workers with GCP Cloud Identity. Progent's consultants can also help your business to utilize GCP's management technology to administer and monitor your GCP ecosystem. For information, visit Google Cloud Platform consulting expertise.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a from-home workforce, which could be activated by an epidemic or as part of a disaster recovery plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or revise their current tickets, enter information, and append screenshots and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your current Help Desk staff by splitting delivery of Call Desk support seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support solution utilizing the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Security and Compliance for Teleworkers
Work-from-Home staff members commonly use their own computers and often work in an unsecured physical space. This increases their susceptibility to malware threats and requires judicious configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the creation of security policies built on leading practices. Progent's veteran roster of cybersecurity support experts can assist you to plan, deploy and maintain an effective cybersecurity solution that protects vital information assets in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be securely utilized by on-premises users and by telecommuters, mobile employees, vendors, customers, and other stakeholders. Modern firewall appliances allow you to configure and control appropriate permissions to various groups of users and to scale your network and adjust your security as your business evolves and as network attacks become more sophisticated. Progent works with both new and older security devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, refer to firewall integration and support expertise.

Remote Security Monitoring Services for TelecommutersOnline Endpoint Monitoring makes it possible to track the various computers used by at-home workers and either block or spot and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each protected endpoint, watching all activity and utilizing state-of-the-art machine learning to identify zero-day threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the impacted endpoint device from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain secure even if they are not connected to the Internet. For more information about ProSight ASM, refer to remote endpoint monitoring for teleworkers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all classes of external and internal security threats for an environment that incorporates telecommuters. Progent can run remote, automated cybersecurity analysis scanning for quickly and affordably detecting a wide variety of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can help your business to audit your procedures and policies and assess your network architecture to allow you to implement the highest level of protection for your an at-home workforce.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper about critical areas to concentrate on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection involves backing up and recovering vital data in order to prevent data loss and minimize restoration time in case of storage system failures resulting from hardware issues, software hiccups, operator mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to design and maintain in hybrid networks that combine local data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for an at-home workforce must address diverse types of user-owned endpoints. Progent can provide quick online access to consultants knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/restore products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly envision scenarios that call for a quick switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity specialists can help your company to produce, document and test a DR/BC strategy that includes the logistics of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a unified solution for protecting critical data by controlling local, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting mobile computers and applications. Remote endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, establish VPN tunnels, control how telecommuters share data, establish threat protection, ensure security compliance, and delete sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, refer to Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network managers to keep offsite endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for access control, application management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Top features of VMware Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Allentown, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.