Allentown At Home Workforce Connectivity Support Services
Solution Design, Integration, Management and Call Center Consultants
Enlarging your telecommuter workforce may have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Allentown organization to select the right tools and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services that go from on demand guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Allentown, Pennsylvania companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and centralized management.
Infrastructure for Teleworkers
Configuring the network infrastructure required for a remote workforce can be particularly challenging if you must accommodate a mix of worker-owned hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware releases. Progent's background providing online help for both outdated as well as modern technologies in remote office venues allows you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for implement essential updates. Services offered by Progent to help your company to create a productive work-at-home ecosystem include:
- VPN technology makes it possible to create a safe tunnel for authenticated at-home workers to access IT resources situated at your company data center or in the cloud. Progent's consultants can help you to configure and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and use a remote PC's desktop. This provides IT managers more control over the digital ecosystem of at-home employees and ensures them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent offers expert remote support for setting up routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by the whole family and visitors, are commonly utilized by at-home employees to connect to their router for work. This can create performance and cybersecurity problems. Progent can assist businesses to resolve these problems by providing expertise that include Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless access point setup help.
- Internet access solutions impact the speed and reliability of connections between at-home workers and the company network. Vital processes might require redundant Internet connections in case the normal connection breaks. Progent offers expertise for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and setting up redundant Internet connections. See Internet access solutions.
VoIP Integration for Remote Workers
Expanding the business phone environment to include teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-based VoIP platforms are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter VoIP environment that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations optimize their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, see Cisco Unified CM consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other older VoIP platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and deliver on-demand configuration and debugging services.
Video Conferencing for Telecommuters
A wide selection of video conferencing products from leading technology companies support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both local users and teleworkers. Many companies utilize multiple products to accommodate their different partners and customers. Progent can assist your organization to manage your existing conferencing ecosystem and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to support your remote workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as video calling, threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams and for other Office 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and assist you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, providing a powerful environment of applications that deliver a consistent user experience for sharing data and ideas throughout a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange Server since their original publication and can assist your company to tune these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to allow collaboration and knowledge sharing by offering policy-driven delivery of data, workflow, and tools for searching through company-wide business data. SharePoint permits you to create protected web portals that enables remote workers to see and update consolidated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see integration expertise for Exchange.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and colleagues anywhere can retrieve them securely through a browser. Provided with Microsoft 365, OneDrive allows at-home employees to co-edit documents. Edits made offline are automatically synced when you reconnect to the Internet. To learn about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.
Public Cloud Integration for Telecommuters
Progent offers affordable online assistance for helping businesses to create, manage and repair integrated network models that incorporate internal data centers, telecommuters, branches, and cloud services. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with public cloud connectivity, identity, and cybersecurity.
Azure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent can also show you how to create protected access to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's expertise for Azure, refer to Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud services available by subscription. Office applications and cloud services are provided in a variety of bundles designed for users ranging from individuals and households to major corporations. Progent offers fast and easy online access to experts knowledgeable about Office 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription bundles available for Office 365 and deploy 365 apps for your telecommuters to achieve maximum business value. To find out about Progent's consulting services for Microsoft Office 365, visit Microsoft 365 consulting support.
Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product product suite. Office 365 Exchange Online provides the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional assistance to get you past tough IT roadblocks and also offer comprehensive project management services to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud arena and is the industry's biggest source of cloud services. Progent can provide fast and economical online access to cloud integration consultants who can assist your business to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's support services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform is a leading suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to scale your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage, and streamline identity control for teleworkers with Google Cloud Identity services. Progent can also assist your business to use GCP's management tools to administer and track your Google Cloud environment. To find out, visit Google Cloud Platform consulting services.
Help Desk Call Center Support for Telecommuters
A fast, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active tickets, add details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your current Help Desk organization by sharing delivery of Call Desk support transparently between your regular IT support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation tool for handling help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, see Progent's Help Desk supplementation Services.
Cybersecurity for At-Home Workers
Telecommuters often run their personal computers and work in an unsecured area. This worsens their exposure to cyber attacks and requires careful use of firewalls, remote monitoring, and the enforcement of security policies that adhere to leading practices. Progent's veteran roster of certified data security professionals can assist your business to plan, deploy and manage a compliant security environment that guards critical information in IT networks that incorporate remote workers.
- Firewalls allow you to build a network environment that can be securely utilized by local users and by at-home workers, mobile workers, vendors, clients, and the public. Modern firewall appliances permit you to assign and control appropriate permissions to different classes of users and to scale your network and adjust your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy security devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall support services.
- Remote Endpoint Security Monitoring makes it easy to watch over the various computers used by at-home workers and either reject or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on every secured endpoint device, watching all activity and utilizing advanced machine learning to identify zero-day attacks at inception. When a cyberattack is spotted, ProSight ASM instantly isolates the targeted device from the network to quarantine the malware. Since the ProSight ASM agent is autonomous, endpoints remain protected even if they are not connected to the Internet. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for at-home workers.
- Security Audits can assess the vulnerability of your information system to all classes of external and local security attacks for a network that includes an at-home workforce. Progent can deploy online, automated security analysis software for rapidly and economically detecting a broad range of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be provided by data security experts with advanced certifications including CISA, ISSAP, and GIAC, can assist your company to evaluate your processes and governance policies and review your WAN infrastructure to enable you to implement the highest level of protection for your an at-home workforce.
Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and restoring vital data so as to prevent data loss and minimize restoration time and effort in the event of storage problems due to hardware breakdowns, programming glitches, human mistakes, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and manage in hybrid environments that incorporate private data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for telecommuters must cover multiple types of user-owned endpoint devices. Progent can provide quick online access to consultants knowledgeable about a broad range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and features granular restore and unified management.
- Disaster Recovery/Business Continuity plans commonly anticipate scenarios that call for a temporary switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity planning consultants can assist you to develop, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a centralized solution for safeguarding critical data by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, create VPN connections, control how telecommuters share data, establish threat defense, ensure compliance, and erase corporate data from missing, stolen or deactivated devices. Intune runs with iOS, Android, Windows, and macOS endpoints. To find out about Intune and how Progent can assist you to use this platform to administer the endpoint computers of your at-home workers, refer to Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that allows network administrators to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery technology for identity control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a one-time purchase. Key features of Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud services. For information about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Allentown, Pennsylvania company, phone
An index of content::
Microsoft Certified Partner Consulting Exchange 2007 to Exchange 2010 Upgrade
Microsoft Exchange Server 2010 Upgrade Consulting
Progent offers comprehensive support for each step of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management, site analysis, project design and documentation, specification of new software licenses and equipment required, suggested sourcing, system testing at customer site or at Progent's testing lab, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous servers, and training for customer's support staff and end users.
On-site Support Wireless Link
Consultant Office Wireless
Progent’s wireless professionals can help small companies plan, select, test, deploy and support protected building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of security that equals or excels wired interfaces. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and deploy the wireless connectivity technology that fit best with your business needs.
Adobe Illustrator Trainer
Training Professional Photoshop
Progent's Mac experts can promote the creative facets of Mac environments by offering consulting services and education in graphics, audio, and video. Progent's support professionals offer help in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Support Desk Sharing Technology Consulting Services
Shared Helpdesk On-site Technical Support
Progent provides several basic types of Help Desk support : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals offers your clients instant access to a dependable technical group with years of experience delivering phone support and remote access repair for IT systems based on Microsoft products. Progent's focus is on earning the support Helpdesk a positive reputation as a solid contributor to company performance. Progent's target is to fix rather than merely record problems.
Exchange admin center Technology Consulting
Immediate Technology Consulting Services Microsoft 365 Exchange Online and on-premises Exchange
Microsoft supports seamless hybrid ecosystems that integrate Office 365 and local Exchange systems. This allows you to have specific mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any phase of planning, integrating and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is carried out on time and within budget.
Herakles/QTS Test Lab Consultants
Capacity Planning Test Lab Consulting Services
The Progent Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent clients without adequate in-house resources to configure effective test systems, the lab reduces capital outlay and technical risk and helps keep vital IT projects on schedule.
CISSP Certified Security Systems Engineer Engineers
CISSP Certified Technical Support Services
Progent's CISSP-premier network security consultants can assist organizations of any size with any facet of information system security. Progent can help create efficient cybersecurity solutions that protect a small business against advanced malware attacks or Progent can design, configure, and manage a comprehensive security strategy for hybrid networks that accommodate onsite, online, and mobile users accessing network resources spread over a mix of physical sites and various clouds.
Computer Consulting Company Microsoft Office
Consulting Company Microsoft Windows
Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed. .
Exchange Server 2003 Troubleshooting
Microsoft Exchange 2003 Consulting Services
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.
Citrix virtual desktops Consulting
Consultant virtual desktop delivery
Citrix has developed a comprehensive family of platforms that deliver enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers Citrix XenServer and Essentials. Progent's Citrix-certified engineers can assist you to evaluate the strategic advantages of Citrix virtualization products and can help you design, validate, implement, troubleshoot, and maintain Citrix solutions.
SonicWall TZ350 Firewall Auditing
SonicWall TZ300 Firewall Network Security Auditor
Progent's certified SonicWall firewall consultants can show you how to deploy, manage, and tune SonicWall firewall devices including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end network protection plan and build security into your corporate practices.
Expert Microsoft Certified Online Support Services Windows Server 2016 High Availability
Network Engineer Windows Server 2016 Scale Out Clusters
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
Network Infrastructure Monitoring Services
Small Business Managed IT services Consulting Services
Progent's ProSight portfolio of managed IT services are intended to provide businesses who maintain small in-house IT administration and support teams with low-cost help from world-class management tools and technical experts. Advantages of the ProSight line of managed IT services include fixed network maintenance expenses, automation of routine management processes, continual absorption of new information technology, graceful migration from older systems to modern solutions, improved fit between computer technology with business objectives, guidance from seasoned IT experts, and allowing management to focus on business issues instead of fast-evolving computer technology.
Colocation Facility Professional
Colocation Facility Consulting
Colocation data centers make it possible for companies to share enterprise-class data centers for housing computer equipment that runs vital applications. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation strategy such as selecting and moving to a colo site, designing system architecture, specifying hardware, on-premises and remote maintenance, setting up online network management, and education your IT staff.
24x7x365 ASA 5540 Firewall Integration Services
Cisco VPN and Firewall Network Consultant
Progent's Cisco CCIE-certified network infrastructure consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Cisco ASDM Firewall Management Technical Support Services
Cisco Expert ASA 5500-X Firewall with Firepower Network Consulting
Progent’s Cisco-Certified network consultants offer experienced PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of protection, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management tools. Progent’s network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Top Quality Microsoft SUS Consultant
Onsite Technical Support Microsoft Software Update Services
Microsoft WSUS allows network administrators to install and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can completely and easily manage the distribution of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, establishing the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Microsoft Windows Server 2003 Cluster Technical Support Services
Network Load Balance Computer Consultant
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds helping small organizations to minimize system downtime by providing cost-effective online consulting support for disaster recovery/business continuity planning, high-availability network design, backup/restore systems, and transparent maintenance. Progent’s business continuity experts can help you to develop and validate an efficient business continuity plan that aligns with your business goals and IT budget. Progent’s disaster recovery engineers can help you to design, implement, and manage resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.
Top Ranked SharePoint Server Remote Consulting
Microsoft Expert SharePoint Server 2003 Technical Support Services
Progent's Microsoft-authorized consultants can help you evaluate the economic justification for implementing SharePoint 2007, consult with you on the appropriate version of SharePoint Server for your circumstances, provide configuration and deployment services, help you to set up MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application software to work with SharePoint 2007, design a comprehensive security plan that encompasses portal solutions, and deliver troubleshooting and Help Desk services.
UNIX, Windows Consult
Windows and UNIX Consultant Services
Progent's UNIX family consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Mac Consulting Service
Mac Technical Support Specialists
Progent offers national remote phone support and consulting services for companies that run Apple Mac networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's experts offer Mac clients a variety of IT services including desktop support, migration to the latest version of OS X from earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Online network consulting provides maximum return for your information technology budget by extending user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access utilities and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems without wasting time and expense by traveling to your site. In most of cases your network problems can be dealt with by telephone or through a combination of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP certified security specialists to help with the toughest system issues.
Technical Consultant System Center 2016 Operations Manager
Consultants System Center 2016 Disaster Recovery
Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco Premier IT consulting professionals. With Progent's economically priced network service packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer small company networks enterprise-class reliability, protection, and performance.
Computer Consultants Microsoft Small Business Server 2008
SBS Premium Add-on Online Help
Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the foundation for a feature-rich but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network consultant with real-world background and extensive knowledge in designing and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, managing, and troubleshooting IT solutions based on the SBS suite of servers and programs.
Email Outbound Content Filtering Consultants
Email Virus Signature Professionals
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.
24x7x365 Consult Microsoft SUS
Support and Integration Microsoft Software Update Services
Microsoft Windows SUS allows network administrators to deploy and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and effortlessly manage the distribution of patches that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.
Windows Server 2012R2 upgrade Engineers
Top Rated Windows Server 2012 R2 Multitenancy Remote Troubleshooting
Progent's certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support staff, develop a corporate-wide security plan, automate network administration, assist with creating applications, and generate and test a DR/BC plan.
Top Ranked Cisco Virtual Private Network Online Support
Cisco VPN Computer Consultant
Cisco's security and offsite connection products for small companies represent a comprehensive range of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit most closely with your company goals.
ProSight Spam Filtering Services Specialist
Email Anti-fraud Intelligence Consultant
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall.
ProSight Data Protection Services BDR Solutions Support
24-Hour Remote Data Backup and Restore Services Consult
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data.
Remote Support Services Exchange Online Archiving
Top Ranked Office 365 Deployment Readiness Support
Office 365 is Microsoft's expanding suite of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud services are offered in an array of product bundles targeted at customers from individuals and home offices to enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can help you to understand the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and maintain hybrid networks that seamlessly combine local and cloud resources.
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