Allentown At Home Workers Integration Support
System Design, Implementation, Management and Troubleshooting Consultants
Expanding your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Allentown organization to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Allentown, Pennsylvania organizations to succeed with any facet of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support a remote work environment can be particularly challenging if you have to accommodate a mix of worker-owned equipment like desktop computers and laptops, routers, and wireless APs from various manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering remote help for both outdated as well as current technologies in virtual office solutions allows you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help your company to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network technology allows you to create a secure connection for authorized remote workers to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's AnyConnect software for secure VPN connections for a broad selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to view and use a remote computer's desktop. This gives network managers substantial control over the digital environment of at-home employees and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide expert online support for configuring routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and visitors, are commonly utilized by telecommuters to connect to their router for work. This can cause performance and cybersecurity issues. Progent can help businesses to resolve these problems by providing services that include Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP integration help.
- Internet connectivity methods impact the speed and reliability of connections between at-home workers and the company data center. Vital processes might demand backup Internet access in case the normal connection fails. Progent offers expertise for identifying Internet service providers, choosing appropriate bandwidth and data volume bundles, and configuring fault-tolerant Internet connections. Refer to Internet connectivity solutions.
IP Voice Integration for Remote Workers
Extending the business phone system to accommodate teleworkers is vital to supporting a productive at-home workforce. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's current or legacy platforms for VoIP management. Progent can assist businesses of any size to plan or maintain a telecommuter VoIP service that provides the versatility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their existing Cisco VoIP systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia apps used across the network. CUCM manages other combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consultants.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and deliver as-needed configuration and troubleshooting services.
Video Conferencing for Teleworkers
A broad range of voice/video conferencing products from leading vendors enable online discussions, video conferencing, chat, and screen sharing for both local workers and teleworkers. Many companies use a mix of conferencing products to accommodate their different partners and customers. Progent can help your organization to maintain your current conferencing environment and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help you to configure and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video phone platform for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as video calling, persistent chat, plus file sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and help you to tune your network architecture to host them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich ecosystem of productivity apps that create a consistent user interface for exchanging data and ideas throughout multiple sites and on a wide selection of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange Server since their first releases and can assist businesses to tune these critical collaboration products to maximize the effectiveness of your remote workforce.
SharePoint utilizes web entities to enable collaboration and knowledge delivery by providing policy-driven delivery of content, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to create secure portals that allows remote workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint expertise, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see integration consulting services for Microsoft Exchange.
OneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and colleagues can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive enables remote workers to co-edit files. Edits created offline are automatically uploaded when you reconnect to the Internet. For information about Progent's expertise for OneDrive, see Onedrive integration consulting.
Cloud Integration for Remote Workers
Progent can provide advanced remote support for enabling organizations to create, maintain and optimize cohesive network models that combine physical data centers, teleworkers, branches, plus cloud services. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud connectivity, identity, and cybersecurity.
Azure is a popular family of public cloud services that allows you to use IT infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure offers over 100 cloud-based services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for teleworkers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting expertise for Azure, go to Microsoft Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available on a subscription basis. Microsoft applications and services are provided in a selection of bundles intended for users ranging from students and households to major corporations. Progent offers quick and affordable online access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.
Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced costs for data center infrastructure, simplified management, on-demand scaling, high availability, and other advantages associated with public clouds. Microsoft has designed Exchange Online to operate smoothly with local Exchange environments, allowing customers to build hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through challenging IT roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have easy and safe access to your Exchange Online deployment. For details Progent's support services for Exchange Online, visit Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest source of cloud services. Progent can provide rapid and affordable online access to cloud integration experts who can help your organization to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network architecture to make sure your employees have a consistent computing experience whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's support services for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can help your organization to set up virtual machines on GCP Compute Engine, design an efficient storage system with GCP Storage services, and simplify access management for telecommuters with Google Cloud Identity. Progent can also help you to use GCP's unified management technology to control and track your Google Cloud ecosystem. To learn, refer to Google Cloud Platform consulting services.
Help Desk Call Center Services for Telecommuters
An emergency, company-wide changeover to a teleworker workforce, which could be driven by an epidemic or as an element of a disaster recovery process, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online technical support experts along with world-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, enter details, and append screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your company to expand your current Call Center staff by splitting delivery of Help Desk Call Center support services transparently between your in-house support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model utilizing the leading professional services automation tool for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class technical support to your telecommuters, refer to Progent's Call Desk supplementation Services.
Security and Compliance for Teleworkers
Work-from-Home (WFH) workers commonly utilize their own computers and often operate in a poorly secured physical area. This situation multiplies their susceptibility to cyber attacks and calls for judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive user education, and the development of security policies built on leading practices. Progent's veteran roster of IT security support experts can help your business to plan, implement and manage an effective cybersecurity solution that guards critical information resources in networks that include an at-home workforce.
Firewalls allow you to build a network environment that can be securely accessed by on-premises users and by teleworkers, mobile workers, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and control appropriate permissions to different groups of users and to scale your network and adjust your security as your business evolves and as cyber threats grow more complex. Progent works with both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, see firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various computers utilized by teleworkers and either reject or identify and mitigate modern cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every protected endpoint, watching all activity and utilizing advanced machine learning from SentinelOne to identify new attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly isolates the impacted device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.
Progent's Duo MFA Service Plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be used for this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can evaluate the vulnerability of your network to all types of outside and internal security attacks for a network that includes remote workers. Progent can run online, automated cybersecurity analysis software for rapidly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by network security experts with top certifications such as CISA, ISSAP, and GIAC, can assist your business to evaluate your operations and policies and review your IT infrastructure to enable you to implement the highest level of security for your telecommuters.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can find, rank, remediate, and verify security vulnerabilities before malicious hackers can take advantage of them. Progent can assist you to use NodeZero to perform thorough pentests of your perimeter and your internal network so you can determine your current security posture. Progent can also help you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity strategy that simplifies management and provides optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To learn more details about Progent's vulnerability analysis services based on on NodeZero's PEN test platform, refer to Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to focus on for protecting an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
Data Protection covers saving and recovering vital information so as to prevent data loss and minimize recovery time and effort in the event of storage system problems resulting from equipment breakdowns, software hiccups, human mistakes, malware, or any other reason. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for an at-home workforce must cover diverse types of personally owned endpoints. Progent offers fast online help from experts familiar with a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity strategies often envision scenarios that call for a temporary switch to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity planning specialists can help your business to produce, document and validate a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified environment for protecting corporate information by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Remote endpoint devices can be personally owned or business owned. Network admins managing the endpoint devices of telecommuters can use Intune to provision and validate apps on devices, push patches and certificates, configure rules for permission to access information and networks, manage passwords, create VPN tunnels, control how home-based workers share data, establish threat protection, verify security compliance, and erase corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, visit Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of VMware Workspace ONE include rapid over-the-air provisioning of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Allentown, Pennsylvania company, phone
An index of content::
Information Technology Consultants Problem Escalation Through Teamwork
Consulting Service Firm Microsoft Solutions Framework Project Methodology
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to repair actual IT problems rapidly.
Emergency Office 365 Excel Integration Technology Consulting
Microsoft 365 Planning Professional
Progent can help your business to understand the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also assist your business to build and maintain hybrid networks that transparently combine on-premises and cloud-based resources.
Microsoft Solutions Framework Project Methodology Upgrade
Microsoft Consulting Best Practices Integration Company
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of IT support, performing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of individual best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems quickly.
Juniper SRX240 Router Firewall Network Install
Juniper SRX2300 Firewall Security Team
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Specialists Ubiquiti UniFi wireless LAN
Ubiquiti UniFi Wave 2 WiFi AP Consultant
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices installed throughout multiple venues with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of seasoned Wi-Fi consultants who can help you to determine the benefits of Ubiquiti's UniFi technology for your environment and help you to plan, install, administer, and maintain your UniFi solution.
Windows Server 2019 and SQL Server Professional
Windows Server 2019 Cybersecurity Support and Help
Progent's Windows Server 2019 disaster recovery preparedness consultants can help your organization to plan and deploy a DR/BC solution based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
SQL Server 2019 and VMWare Consultant
SQL Server 2019 Data Mining Computer Consultants
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and onsite consulting, software development, and technical support services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a cohesive information management solution.
Remote SharePoint 2019 PowerApps Gateway Online Help
Best SharePoint 2019 OneDrive Sync Client IT Consulting
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and onsite expertise, software development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a cohesive intranet system.
ProSight Virtual Hosting Professionals
Consult ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest level of dependability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting services are built on proven virtualization techniques that allow small businesses with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
Troubleshooting ProSight Reporting Remote Infrastructure Monitoring
Computer Consultants ProSight Reporting Remote Infrastructure Management
ProSight Reporting is an expanding line of in-depth reporting utilities created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
After Hours Dynamics GP/Great Plains Online Help
Great Plains On-site Support
Progent can show you how to prepare and execute an efficient migration to Microsoft Dynamics GP so that you preserve your information, improve your protection, modernize your management reporting, take full advantage of Microsoft Office support, and reduce business disruption by creating and following a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce custom line-of-business software and eCommerce programs that integrate seamlessly with Dynamics GP.
Windows 8.1 DirectAccess Networking Specialist
24-Hour Windows 8.1 DirectAccess Online Consulting
Windows 8.1 is designed to power devices from smart phones and slates to engineering workstations. An abundance of innovative features, including touch screen interface and iconic live tiles GUI, offer a broad selection of advantages for companies who understand how to exploit them. Progent's Microsoft-certified consultants can assist bring your business up to speed with Microsoft Windows 8.1 and show you how to derive significant business value from the operating system's various new and enhanced technologies.
24/7 scom 2016 OMS integration Integration
Technical Support scom 2016 management servers
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for critical applications by providing centralized, cross-platform monitoring of IT infrastructure deployed throughout local datacenters and cloud environments. Progent's SCOM consulting team offers world-class remote and onsite expertise to help businesses of all sizes to design, integrate, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can help you to migrate to SCOM 2016 from earlier versions of Operations Manager or from other monitoring platforms, or integrate a variety of monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Palo Alto Networks PA-3200 Series Firewalls Auditing
Palo Alto Networks PA-1400 Series Firewalls Security Consultancies
Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security solution that extends across your data center and cloud resources and guards all users at any location with any device.
Barracuda Networks Remote Access Security Audit Services
Barracuda Networks F600D Series Firewalls Security Contractors
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL VPN, secure SD-WAN, and modern Zero-Trust support with centrally managed and monitored services across your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the skill to serve as your single source for technical guidance, administration, education, and cybersecurity consulting.
Apple iPad IT Services
Top Network Engineer iPad
Progent's consultants offer macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and email expertise, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from OS X or earlier versions of OS X and Progent can provide expertise with Apple Mac application software. Progent can also assist you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud services. For computer environments based solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, configuring and supporting a network environment that is available, secure, efficient and able to achieve your organization's objectives.
Microsoft Windows 11 Teams Professionals
Microsoft Windows 11 Evaluation IT Services
Progent's Windows 11 consultants offer a range of services to support Windows 11 such as Microsoft 365 solutions, mobile management, teleworker access, security and compliance, centralized deployment, and Call Center services.
24/7/365 Windows, UNIX, Solaris Technical Support Services
Online Troubleshooting UNIX with Windows
If your office computer system combines UNIX, Linux or Solaris technology with Windows, Progent can show you how to incorporate your servers into a unified network that allows all your OS platforms to coexist for simple management, seamless dataflow, high availability, superior throughput, and strong security. Progent's UNIX and MS Windows coexistence support offerings include network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote technical support and troubleshooting, on-site technical support, and Contact Center outsourcing.
Desktop Monitoring and Reporting Support and Setup
Remote Server Management Online Support
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your business.
Cisco Experts Catalyst 802.11ax AP Upgrade Network Consulting
24-7 Setup and Support Catalyst 9130AX Access Point
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Network Consultant Chief Information Officer
Onsite Technical Support CIO
Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer who can provide strategic direction to assist your company pick and support network solutions appropriate for your present situation and that can be a firm basis for your future growth. Progent's part-time CIO services offer economic leverage to organizations who want to optimize the impact of their network investment but who are unable or hesitant to take on another high-level manager to their head count. Because Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all major operating systems and networking technologies plus a broad range and business applications, Progent is in an ideal situation to provide unbiased advice as well as advanced technical support for building and maintaining information solutions that match the particular requirements of your organization.
Largest Microsoft Teams Consultant Services
Microsoft Teams Specialists
Progent can assist you to design a migration to Microsoft Teams from Skype for Business and configure, manage, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Information Technology Consulting Catalyst 9100 Series AP Management
Catalyst 9105w Access Point On-site Technical Support
Progent's Cisco Catalyst Wi-Fi 6 AP consultants offer economical online and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Duo Zero Trust Cybersecurity Remote Technical Support
Multi-factor Authentication Integration
Progent's Duo services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices.
Microsoft SQL Server 2016 Technology Consulting Services
IT Services SQL Server Business Intelligence
Progent's Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the rapid development of advanced business applications that offer your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing consulting, support and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you migrate from earlier versions of Microsoft SQL Server to SQL Server 2005.
Exchange Server Upgrade Consultants
Microsoft Exchange Server 2010 Migration Consultant Services
Progent's Microsoft-certified consulting engineers can help your organization to determine the benefits of Exchange 2010 for your company and can help you to design and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will provide quick return on investment by increasing your workers' efficiency, lowering the cost of hardware and service, streamlining management, and integrating your vital communications platforms.
MySQL RDBMS Programming
MySQL Enterprise Edition Designer
Progent can provide cost-effective online access to an Oracle-certified MySQL DBA or software programmer and can assist organizations of all sizes to integrate and manage MySQL within a robust IT environment that offers advanced performance, expandability, and protection. Progent also has proven skill assisting businesses port databases from Oracle to MySQL.
Remote Support Services Microsoft Exchange and Entourage
macOS and Exchange IT Consulting
Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who run Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and transmit email, examine the Exchange global address list, import addresses, synchronize appointments, and invite fellow workers to conferences via your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are working. Progent also offers specialized one-on-one Entourage training.
SentinelOne Singularity and Vigilance Integration Professional
SentinelOne Vigilance Respond MDR Reseller Professional
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
Consulting Services Email Virus Signature
ProSight Spam Filtering Specialist
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.
Hornetsecurity Altaro M365 SharePoint Backup Network Consultants
Hornetsecurity 365 Total Backup Troubleshooting
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Security Contractors Check Point Software Blade
Check Point Software Intrusion Detection
Progent's Check Point Software experts can help you select and configure Check Point Software Firewall/VPN software and hardware powered by Check Point's security platform to offer an economical and efficient security defense for your IT network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point Power-1 appliances with security products from other suppliers and offer a central stop for on-going network support, maintenance, training, and consulting expertise.
Consultancy Infor SyteLine CloudSuite Inventory Management
Consultants Infor SyteLine CloudSuite Financial Analysis
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates more than a quarter century of background helping manufacturing, distribution and service organizations to manage supply chains and improve the efficiency of critical processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite services that spans from as-needed guidance to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
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