Fast Remote Technical Support for Allentown Pennsylvania Computer Systems
Immediate Remote Technical Support for Allentown SystemsFor organizations in Allentown Pennsylvania, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. This lowers immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven processes that promote the maximum level of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to link to your company's network remotely without violating network security.

Progent's powerful service database application maintains detailed records of the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services provided to each client by every Progent consultant. This database of trouble tickets and solutions is stored as a readily accessible support database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.

Online technical services provided by Progent to companies in Allentown Pennsylvania include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Allentown Pennsylvania fast communication with a large network service group with substantial background delivering telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key driver of company performance, and Progent's target is to solve instead of just annotate network problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Allentown Pennsylvania remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a mix of OS platforms.
How Your Allentown Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the moment your business requires it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Allentown business deals with a local independent consultant or employs a full time IT staff that can handle common network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to solve sudden network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Allentown Pennsylvania
Progent's online technical help services allow your Allentown company to experience the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Allentown Pennsylvania, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can resolve typical network problems. However, serious problems sometimes occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these situations, Progent's online support experts give you a convenient, fast, and affordable solution to augment your local resources and to convey valuable knowledge to increase your capability to deal with future issues locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies often rely on individual freelance service providers. Although independent service people carry less overhead than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an emergency. As your network expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Organizations often begin with an information system created on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown onto a weak foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems need careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the solid foundation to handle current business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    Progent can help small and medium-size businesses to provision their at-home workforce with transparent integration with public cloud applications and services.

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    Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

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    24/7/365 Data Protection Manager 2016 RCT Consulting

    Microsoft System Center 2016 Data Protection Manager offers automatic backup and simplified restore functions for Microsoft networks. Data Protection Manager 2016 offers application-aware protection for key platforms like SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with VMs running on Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to plan, implement, manage, and troubleshoot a multi-site backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can provide as-needed expertise to resolve technical bottlenecks or provide comprehensive project management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.

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    Progent's Microsoft-certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your business, develop pilot systems and rollout strategies, install Windows Server 2008 with your IT infrastructure and workload, educate your support staff how to use new administration utilities, and deliver continuing consulting and support via affordable alternatives including Help Desk Call Center service and online technical support.

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    System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable uptime for critical workloads by providing unified, mixed-platform tracking of IT resources installed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers advanced online and onsite expertise to help organizations of any size to plan, implement, optimize, update and repair Operations Manager 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from different monitoring products, or combine multiple monitoring tools into a unified IT management solution. Progent can also help you extend your Operations Manager 2016 environment to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Progent can assist your business to plan an upgrade to Teams from Skype for Business Online and configure, manage, and debug a cloud or mixed implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

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    Progent's consultants have supported Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, customization, education, and troubleshooting services since the platform's original release. Progent can provide advanced expertise for updating legacy Dynamics GP deployments. Progent can help your business to design, validate, and implement an efficient migration from a an outdated version of GP to the newest release of Dynamics GP.

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    SUS Technology Professional

    Microsoft Windows Server Update Services enables network managers to deploy and track the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial setup of Microsoft WSUS such as planning the Microsoft WSUS deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your network environment.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.

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    Network monitoring commonly involves tracking a networkís resource utilization to help identify throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that run under Linux and can be deployed to monitor multi-OS environments where Linux and Windows coexist. Progent's network support consultants can help you take advantage of both these tools to tune and troubleshoot your network. Progent's Linux consulting services provide small businesses and developers help with managing and servicing UNIX and Linux systems that coexist with Microsoft-based products.

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    Progent's certified professionals offer computer help and network consulting services for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, administration, and support services for Exchange Server include system design, deployment, project management, local and remote technical support, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.

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    Progent's Microsoft-certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support, team, develop an enterprise-wide security strategy, automate network administration, help with creating applications, and build and test a disaster recovery/business continuity plan.

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  • macOS Connectivity Remote Support Services
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    Progent's Apple Mac networking engineers can help you with a broad range of system infrastructure areas such as system architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built solely on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and size to handle the complexity of planning, integrating, and maintaining a system architecture that is robust, safe, productive and aligned with your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan SAN systems. Progent can also provide certified experts to support Cisco routers and switches.

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