Immediate Online Troubleshooting for Allentown Pennsylvania IT Networks
Immediate Remote Technical Support for Allentown NetworksFor businesses located in Allentown Pennsylvania, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they have the practical background and have access to the sophisticated tools required to solve most network issues rapidly. Efficient support lowers immediate costs because service calls use up fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes manage to turn into large invoices. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes which permit the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to access your company's network remotely without compromising system security.

Progent's powerful technical support database application stores extensive records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of services provided to each client by every engineer. This history of anomalies and repairs is organized as a quickly accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting experts can arrive at optimal resolutions quickly.

Online support available from Progent to businesses in Allentown Pennsylvania include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast recovery of critical files/folders, apps, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A broad selection of devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants gives your workers in Allentown Pennsylvania fast access to an efficient network service group with substantial background providing phone help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a key contributor to company efficiency, and Progent's policy is to solve instead of merely report technical problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Allentown Pennsylvania online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to suit your business so your IT maintenance is proactive and automated. By anticipating looming issues before they result in downtime, system monitoring can ward off inconvenient and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate multiple platforms.
How Your Allentown Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Allentown Pennsylvania, Progent's online network support specialists are ready to provide expert and economical system support the instant your organization requires it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Allentown office relies on a regular freelance support technician or maintains an in-house organization that know how to handle common network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to resolve sudden network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Allentown Pennsylvania
Progent's online network troubleshooting services enable your Allentown business to experience the benefits of timely, world-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic value by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    With most organizations in Allentown Pennsylvania, nearby network support providers, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of technical issues. However, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local support technicians. In these instances, Progent's online service specialists provide an easy, quick, and affordable solution to supplement your regular help and to pass on valuable knowledge to improve your capability to handle downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller offices commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than big consulting firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your company grows, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an information system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. These badly designed environments require careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the stable foundation to handle current business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and enhancing productivity. Businesses do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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