Fast and Affordable Online Troubleshooting for Allentown Pennsylvania Computer Networks
For companies in Allentown Pennsylvania, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology required to solve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the services that you receive. Unlike many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick solutions manage to end up as big invoices. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the maximum level of effectiveness for online consulting and repair for information systems of any size. Progent's online support team can access your company's network remotely without compromising system security.
Progent's advanced customer support database application maintains thorough histories describing all support that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance provided to every customer by any Progent engineer. This archive of anomalies and solutions is stored as a conveniently retrievable internal database that enables Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Remote technical support services offered by Progent to clients in Allentown Pennsylvania include:
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Certified Windows Experts
Progent's Microsoft-expert remote service professionals offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support services including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist your company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most challenging challenges occurring in network design, installation, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness because their deep experience permits them to resolve problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of advanced remote troubleshooting tools to provide fast, secure, and affordable analysis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs deployment help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to locate and quarantine breached devices and guard undamaged resources from being compromised. If your Allentown system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery experts can help your Allentown company to rebuild a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of cybersecurity experts bring the broad range of skills necessary to reconstruct all critical components of a targeted network quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and business restoration expertise.
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CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to recover quickly following a damaging breach. Security services available from Progent cover thorough information security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide advanced remote consulting to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad array of information technologies including network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX
BSD
Silicon Graphics IRIX
ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your specified IT management personnel and your Progent technical consultant so emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a separate network channel. A wide range of devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
Progent's Shared Service Desk offers a smooth supplement to your internal support resources. User interaction with the Help Desk, delivery of support, escalation, ticket creation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your in-house support group, by Progent's team, or by a combination. You have complete versatility to extend or reduce your part of technical support activity as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services automation software as well as workflow documentation, validation and education.
To find out more about ProSight Co-Managed Call Desk, go to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:
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Help Desk Support
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk application software to address the unique demands of your company, or providing temporary phone support staff to supplement your existing Call Center team to handle unusually busy situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your customers in Allentown Pennsylvania fast contact with a reliable support resource with substantial background offering telephone-based help and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a solid contributor to business performance, and Progent's aim is to resolve instead of merely report technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply online professional consulting expertise and training in special application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Allentown Pennsylvania remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of operating systems.
How Your Allentown Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Allentown Pennsylvania, Progent's online computer support engineers can deliver expert and affordable system support the moment your business has to have it. Over two decades of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Allentown company works with a local freelance consultant or employs a full time IT staff that can deal with ordinary network problems, Progent's Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle unexpected network emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Businesses in Allentown Pennsylvania
Progent's remote technical help services allow your Allentown company to have the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most businesses in Allentown Pennsylvania, local network support providers, whether made up of independent consultants or an in-house IT staff, can take care of the majority of network problems. However, serious problems might spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service professionals provide an easy, fast, and economical way to augment your regular help and to pass on useful information to increase your capability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller businesses commonly rely on independent freelance consultants. Although freelance service people have less internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service experts to insure your IT system is always available.
- Build a Scalable Basis for Smooth Growth
Organizations often start with an IT system created on a modest budget. Without a robust framework, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. These poorly designed environments need careful assessment, intelligent strategic planning, and extensive technical expertise to evolve to a network architecture that can offer the solid foundation to meet current business requirements and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices need advice and technical training to negotiate an ever more complicated maze of technology options capable of promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent offers in-depth expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Businesses who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.