Fast Remote Troubleshooting for Allentown Pennsylvania Computer Networks
Immediate Phone Help for Allentown NetworksFor businesses in Allentown Pennsylvania, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced tools needed to resolve most information system problems quickly. Efficient support lowers direct expenses since solutions use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the services that you actually get. Unlike many remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to end up as major invoices. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes which promote the highest degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent's Technical Response Center can connect to your system remotely without violating corporate security.

Progent's advanced technical support database system stores extensive documentation of the service that Progent's customers have received. Progent's authorized consultants have access to the history of services rendered to each Progent client by every consultant. This history of trouble tickets and resolutions is organized as a quickly retrievable internal database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at the best solutions in the least time.

Remote services offered by Progent to companies in Allentown Pennsylvania include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT personnel and your Progent technical consultant so potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast restoration of critical files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your corporate network support staff. Client access to the Help Desk, delivery of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether incidents are resolved by your core support group, by Progent's team, or both. You have complete versatility to expand or shrink your part of technical support work as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software as well as documentation, testing and training. For details about ProSight Shared Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced network professionals gives your customers in Allentown Pennsylvania instant assistance from an efficient support group with substantial experience providing phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's intent is to resolve rather than just record IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting expertise and training in key application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Allentown Pennsylvania online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager for your business so your IT maintenance is proactive and automated. By anticipating looming trouble spots before they grow into crashes, proactive monitoring can head off stressful and costly service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of operating systems.
How Your Allentown Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to deliver effective and economical system help whenever your business needs it. More than two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Allentown office relies on a local freelance support technician or maintains an in-house IT staff that can handle typical computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the availability or the experience to solve sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Allentown Pennsylvania
Progent's remote support services enable your Allentown organization to have the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will derive greater business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Allentown Pennsylvania, local network service resources, whether consisting of independent consultants or an in-house maintenance staff, can take care of typical technical problems. On the other hand, serious problems might occur when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these cases, Progent's online service specialists offer a convenient, fast, and affordable solution to supplement your local resources and to pass on useful knowledge to increase your capability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller businesses often depend on independent freelance service providers. While freelance consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to go without help during an IT crisis. As your network grows, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These badly built environments require proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses need guidance and technical training to negotiate an ever more complicated array of technology options available for promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT support, executing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only expert technical help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Progent's certified Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable enterprise-class products, Cisco PIX and ASA Firewalls offer advanced security, performance, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security gaps.

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    Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a powerful but manageable IT network. The integration requirements of the Microsoft .NET functions bundled with Small Business Server 2011 requires an IT expert with real-world expertise and broad experience in planning and implementing effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, managing, and servicing network environments based on the Microsoft SBS line of servers and applications.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting mission-critical applications, creating efficient system upgrade methodologies, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and building training systems for new products and technologies. For Progent clients without adequate internal resources to configure proper test environments, the lab cuts capital costs and engineering risk while keeping vital IT initiatives on schedule.

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    Progent's Microsoft certified experts offer three service programs to help mid-size and large companies develop an efficient and productive internal Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help companies sift through the various high-quality Help Desk software packages on the market and determine what packages may be too expensive, lack critical capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who need to reinforce their internal Help Desk staff for occasional tasks or to substitute for vacationing or incapacitated workers.

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    With Catalyst switches for small and medium-sized companies, Cisco allows companies to realize the full benefits of adding intelligent services into their IT infrastructures. Cisco's switch product line makes it possible to enable features to make your IT network highly available to handle real-time requirements, scalable to support future growth, safe enough to protect confidential data, and capable of differentiating and managing all traffic to optimize system operations. Progent's Cisco certified engineers can show you how to pick out and integrate Cisco switches appropriate for your business. In addition, Progent's certified security specialists can help you create a strategic security plan and set up Cisco switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2940 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.

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    The clustering feature set built into the high-end editions of Windows Server 2008 has been radically re-engineered to streamline the deployment, setup, and maintenance of clusters that provide greater levels of network dependability, protection, performance, and versatility. New or improved features include automated cluster Validation, easier setup and installation, improved cluster management, redesigned cluster architecture for increased uptime, better protection and quorum models, minimization of failure points, more storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist your company evaluate the business benefits of failover clusters, design and implement an installation, educate your network support staff to administer your failover clusters, provide ongoing consulting and support services, and create and validate a business continuity plan.

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    Cisco's Small Business family of wireless access points are Linux-powered devices intended as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or on-premises configuration and debugging services to assist you to plan, implement, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or topology.

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    Progent's Microsoft-certified consultants offer companies of any size consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a common location for your workers or customers to connect to, organize, distribute and manipulate useful information, documents, and software and to communicate with one another. SharePoint enables faster and more intelligent decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services join employees, clients, teams and major tasks with the information they've developed in a manner that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can assist your organization to support your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Cisco's security and remote access solutions for small to medium sized companies offer a complete array of easy-to-administer protection hardware and software to let you protect your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your corporate objectives.

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    Progent provides national urgent technical support and consulting services for businesses who operate environments powered by versions of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft products. Online technical support offers optimum return for your information technology dollar by extending client efficiency and shortening the hours billed for computer repair services. Advanced remote support technology and experienced service specialists and consultants allow Progent to solve most network issues without squandering time and expense by traveling to your location. In most of situations your network issues can be remediated by telephone or via a combination of telephone help and remote access. Progent can make available Cisco certified CCIE network experts and CISSP certified security professionals to assist you with the most difficult system issues.

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    Progent's Cisco wireless VoIP phone configuration experts can provide online and onsite support to help you create and manage a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Progent's Microsoft-certified engineers can assist you to update your workstations from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of upgrading to 64-bit desktop processing, design an efficient upgrade strategy that minimizes operational interruptions, and provide economical, expert remote help to aid your organization to install 64-bit desktop software and application programs on your current hardware.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid development of cutting-edge high-end applications that can provide your business a significant competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.

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    Progent's Cisco Meraki Wi-Fi AP experts provide remote and onsite support to help organizations of all sizes to design, install, manage, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products including switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers identical connectivity, performance, security, manageability and uptime for wired and wireless users regardless of their location or computing device.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.

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    Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to each customer. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom.

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    The QTS Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently using the QTS data center as a colocation site or if your company is considering migrating your primary or offsite backup equipment to the Herakles data center, Progent offers a variety of affordable services including data center relocation, equipment deployment and updates, infrastructure optimization, comprehensive project management, virtual server expertise, offsite network monitoring, streamlined network administration, application development, business continuity planning, data security evaluation, and the support of Progent's Test Lab.

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    For large organizations, Progent can leverage internal IT groups by offering world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or global enterprise with branch offices, Progent can perform as a seamless local supplement of enterprise IT management. Progent's enterprise consulting services include company-wide security, online branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class support for multiple location office environments based on Enterprise Windows 2003. Progent can offer field engineers and technicians to help with a site relocation or office move, or a system designer to help with building or utilizing an Internet Data Center or co-location site.

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    Progent's Microsoft-certified engineers can help you to automate desktop software update management by delivering support for management platforms like Microsoft System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and repairing SCOM solutions and offer companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to fix serious issues uncovered by SCOM 2012.

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    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools by SentinelOne to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks.

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