Immediate Remote Technical Support for Allentown Pennsylvania Computer Systems
For organizations in Allentown Pennsylvania, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes that allow the highest level of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to link to your environment without violating network security.
Progent's powerful technical support reporting system maintains detailed histories describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance rendered to each Progent customer by every Progent consultant. This database of anomalies and resolutions is stored as a quickly searchable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal engineering staff so Progent's online service experts are able to find the most efficient resolutions promptly.
Online services available from Progent to businesses in Allentown Pennsylvania include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service experts offer computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide range of technology support including Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to assist you company to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and migration support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. CCIEs are an excellent value since their broad experience enables them to resolve problems quickly. In common cases, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your environment using state-of-the-art remote troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular selection of networking devices by providing services that include:
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: thorough network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent can provide expert online consulting services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help resolving anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time reporting utilities created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Allentown Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center application software to address the particular demands of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group to deal with high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology experts provides your workers in Allentown Pennsylvania immediate assistance from an efficient network service resource with extensive experience offering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid driver of business performance, and Progent's target is to solve and not just document IT problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering support and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For more information on Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Allentown Pennsylvania remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so that your network support is proactive rather than reactive. By detecting possible issues before they grow into crashes, system monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of operating systems.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to provide professional and economical system help whenever your business has to have it. Over two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Allentown office deals with a regular freelance consultant or maintains a full time organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Companies in Allentown Pennsylvania
Progent's remote network troubleshooting services allow your Allentown company to realize the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by being more reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
With most organizations in Allentown Pennsylvania, nearby network service providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of network problems. However, major troubles might occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these instances, Progent's online service experts provide an easy, fast, and budget-friendly way to supplement your regular resources and to convey useful knowledge to increase your capability to deal with future issues locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller organizations often depend on individual freelance service providers. While freelance service people have less internal costs than larger consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to wait for help during an emergency. As your business expands, network unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.
- Create a Solid Foundation for Smooth Growth
Organizations typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such poorly built environments require proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture able to provide the stable foundation to meet current business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of technology options available for accelerating business growth and improving productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoft's leading server products with services such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.