Fast and Affordable Remote Troubleshooting for Allentown Pennsylvania IT Networks
For companies located in Allentown Pennsylvania, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they have the practical experience and are equipped with the sophisticated technology needed to solve most network issues quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for remote consulting and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to interface to your company's system without breaching network security.
Progent's powerful customer support database system stores thorough histories of all support that Progent's customers have received. Progent's team consultants have the benefit of the history of support provided to each Progent customer by every Progent consultant. This history of anomalies and responses is organized as a quickly exploitable support database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists can determine optimal solutions in the least time.
Remote support services provided by Progent to businesses in Allentown Pennsylvania include:
Certified Windows Support
Progent's Microsoft-expert remote support professionals can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help your business to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates an individual's networking skills at the expert level. CCIEs know how to deal with even the most difficult challenges encountered in network infrastructure design, deployment, maintenance, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. CCIEs are an excellent value since their deep experience allows them to resolve problems quickly. In typical instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of state-of-the-art remote troubleshooting tools to provide quick, secure, and economical diagnosis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity appliances by providing services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services that can strengthen the safety of your Windows, macOS and OS X, or Linux environment against assaults or assist your business to recover quickly after a damaging penetration. Security services available from Progent cover thorough information security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide range of computer technologies such as network architecture, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Allentown Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts gives your customers in Allentown Pennsylvania instant access to an effective support group with substantial experience delivering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a key contributor to business success, and Progent's goal is to solve and not merely record network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Allentown Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they result in crashes, system monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to provide professional and economical system help whenever your organization has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Allentown company deals with a local freelance consultant or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially tough integration problems.
Benefits of Progent's Network Help for Organizations in Allentown Pennsylvania
Progent's remote IT consulting services allow your Allentown business to realize the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming more reliable, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your local support resources
With most offices in Allentown Pennsylvania, local network support providers, whether made up of outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, serious problems can occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists provide a convenient, quick, and affordable way to augment your local help and to convey valuable knowledge to increase your ability to handle future issues locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller organizations often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your business expands, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always up and running.
- Create a Scalable Basis for Seamless Expansion
Companies typically begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These badly designed environments need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system architecture able to provide the solid foundation to meet current business requirements and facilitate downstream growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller businesses need advice and technical training to negotiate an increasingly complex maze of product options available for accelerating business growth and improving productivity. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.