Fast Remote Technical Support for Allentown Pennsylvania Computer Systems
For organizations in Allentown Pennsylvania, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. This lowers immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at handling technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven processes that promote the maximum level of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to link to your company's network remotely without violating network security.
Progent's powerful service database application maintains detailed records of the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services provided to each client by every Progent consultant. This database of trouble tickets and solutions is stored as a readily accessible support database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.
Online technical services provided by Progent to companies in Allentown Pennsylvania include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support professionals offer computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and certifies a person's networking knowledge at the master level. CCIEs can deal with even the most difficult problems surrounding network infrastructure planning, deployment, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to fix problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your network via sophisticated remote troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular selection of connectivity products by providing services such as:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help your company to clean up quickly following a serious breach. Security consulting services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Allentown Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Allentown Pennsylvania fast communication with a large network service group with substantial background delivering telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key driver of company performance, and Progent's target is to solve instead of just annotate network problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Allentown Pennsylvania remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the moment your business requires it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Allentown business deals with a local independent consultant or employs a full time IT staff that can handle common network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to solve sudden network emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Allentown Pennsylvania
Progent's online technical help services allow your Allentown company to experience the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most offices in Allentown Pennsylvania, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can resolve typical network problems. However, serious problems sometimes occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these situations, Progent's online support experts give you a convenient, fast, and affordable solution to augment your local resources and to convey valuable knowledge to increase your capability to deal with future issues locally.
- Less Reliance on Individual Consultants
For IT support, smaller companies often rely on individual freelance service providers. Although independent service people carry less overhead than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an emergency. As your network expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your IT system stays available.
- Create a Solid Basis for Smooth Expansion
Organizations often begin with an information system created on a shoestring budget. Without a scalable framework, band-aid repairs often get thrown onto a weak foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems need careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the solid foundation to handle current business demands and simplify future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices require guidance and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.