Immediate Online Help for Allentown Pennsylvania Computer Networks
Fast Remote Consulting for Allentown NetworksFor organizations in Allentown Pennsylvania, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they have the practical experience and have access to the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where quick solutions manage to turn into substantial bills. Progent's penchant for handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven processes that allow the maximum level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your environment without violating system security.

Progent's powerful customer support database system includes extensive histories of the support that Progent's clients have been provided. Progent's staff consultants have access to the history of support rendered to every Progent client by any Progent engineer. This archive of anomalies and solutions is organized as a readily accessible proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the best solutions quickly.

Online support offered by Progent to customers in Allentown Pennsylvania include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files, apps, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals gives your workers in Allentown Pennsylvania fast access to a dependable support resource with years of background offering telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's policy is to resolve and not just annotate technical issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional consulting support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Allentown Pennsylvania online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so that your IT support is proactive and automated. By exposing potential trouble spots before they result in crashes, proactive monitoring can head off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a combination of platforms.
How Your Allentown Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Allentown Pennsylvania, Progent's phone-based network support specialists can provide expert and economical system help the moment your organization requires it. Over 20 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Allentown company deals with a local freelance support technician or maintains a full time IT staff that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to solve sudden system crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Allentown Pennsylvania
Progent's online technical help services enable your Allentown company to realize the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic value by being more available, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Allentown Pennsylvania, nearby computer service resources, whether made up of outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, major troubles might occur when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service people. In these situations, Progent's online service specialists offer an easy, fast, and affordable solution to supplement your regular help and to convey useful information to increase your ability to resolve future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller companies often depend on independent freelance service providers. Although independent consultants carry less internal costs than big service companies and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with vital software are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often start with an IT architecture created on a modest budget. Without a robust infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems need careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can provide the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses require advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of promoting business growth and enhancing efficiency. They hardly need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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