Immediate Remote Technical Support for Allentown Pennsylvania Computer Systems
Immediate Online Help for Allentown SystemsFor organizations in Allentown Pennsylvania, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes that allow the highest level of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to link to your environment without violating network security.

Progent's powerful technical support reporting system maintains detailed histories describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance rendered to each Progent customer by every Progent consultant. This database of anomalies and resolutions is stored as a quickly searchable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal engineering staff so Progent's online service experts are able to find the most efficient resolutions promptly.

Online services available from Progent to businesses in Allentown Pennsylvania include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting utilities created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center application software to address the particular demands of your company, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group to deal with high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of seasoned information technology experts provides your workers in Allentown Pennsylvania immediate assistance from an efficient network service resource with extensive experience offering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid driver of business performance, and Progent's target is to solve and not just document IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth engineering support and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For more information on Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Allentown Pennsylvania remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so that your network support is proactive rather than reactive. By detecting possible issues before they grow into crashes, system monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of operating systems.
How Your Allentown Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to provide professional and economical system help whenever your business has to have it. Over two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Allentown office deals with a regular freelance consultant or maintains a full time organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Allentown Pennsylvania
Progent's remote network troubleshooting services allow your Allentown company to realize the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Allentown Pennsylvania, nearby network service providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of network problems. However, major troubles might occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these instances, Progent's online service experts provide an easy, fast, and budget-friendly way to supplement your regular resources and to convey useful knowledge to increase your capability to deal with future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller organizations often depend on individual freelance service providers. While freelance service people have less internal costs than larger consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to wait for help during an emergency. As your business expands, network unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such poorly built environments require proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture able to provide the stable foundation to meet current business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of technology options available for accelerating business growth and improving productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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    If your business does not require immediate online help but expects to require technical services with your information system in the near future, you can conserve time and money and ensure that the appropriate expertise will be available when you need it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or send email to

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