Immediate Remote Technical Support for Allentown Pennsylvania Networks
For businesses located in Allentown Pennsylvania, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. This lowers immediate costs since solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow end up as large invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that promote the highest level of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's environment remotely without compromising network security.
Progent's proven customer support reporting system includes thorough records describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support provided to each Progent client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a readily exploitable support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions in the least time.
Online services available from Progent to clients in Allentown Pennsylvania include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to help your company to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most complex problems associated with network planning, installation, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent value because their deep expertise enables them to resolve problems quickly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network via sophisticated on-line troubleshooting tools to perform fast, safe, and economical diagnosis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of networking products by offering consulting services that include:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a broad spectrum of computer technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency remote help resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable transparent backup and fast recovery of important files/folders, apps, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Allentown Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or revamping your existing organization, selecting or customizing Call Center software to meet the special demands of your corporation, or providing temporary phone support staff to supplement your internal Help Desk team during unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced information technology experts gives your customers in Allentown Pennsylvania rapid access to a dependable support resource with years of background delivering phone help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's policy is to resolve instead of just document network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Allentown Pennsylvania remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your IT maintenance is proactive and automated. By uncovering possible trouble spots before they expand into crashes, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a variety of platforms.
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Allentown Pennsylvania, Progent's online network support engineers are ready to provide professional and affordable system support the instant your organization requires it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Allentown business relies on a regular independent support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or especially complex integration problems.
Features of Progent's Remote Computer Services for Allentown Pennsylvania
Progent's online support, remote repair, system security consulting, and system management services give companies in Allentown Pennsylvania the greatest leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Allentown Pennsylvania and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone support and imposes no ongoing retainer for support services delivered during normal working hours. This saves you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Design
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific requirements of your company.
- Sophisticated Remote Access Software
Protected online access permits Progent's support professionals to observe exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite visit. State-of-the-art remote access tools and expert engineers combine to enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and remote system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of network support, performing a broad variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to each customer. The discipline of documenting and organizing service records allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.