Immediate Online Help for Allentown Pennsylvania Information Networks
Urgent Remote Technical Support for Allentown SystemsFor companies located in Allentown Pennsylvania, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated technology needed to resolve most network problems quickly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where quick solutions somehow turn into large bills. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and proven processes that allow the highest level of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent's Technical Response Center can communicate with your computer system without breaching network security.

Progent's advanced service reporting system stores thorough histories for all service that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to each customer by every Progent consultant. This database of anomalies and resolutions is structured as an easily searchable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to determine optimal resolutions in the least time.

Remote technical services available from Progent to companies in Allentown Pennsylvania include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced network professionals gives your customers in Allentown Pennsylvania immediate contact with an effective network service group with years of background providing phone help and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a crucial enabler of business performance, and Progent's intent is to solve rather than merely document IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Allentown Pennsylvania online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your business so that your network support is proactive rather than reactive. By exposing possible issues before they result in downtime, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple operating systems.
How Your Allentown Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Allentown Pennsylvania, Progent's phone-based computer support specialists are ready to deliver professional and affordable system support the instant your organization requires it. More than two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Allentown business deals with a regular freelance support technician or maintains a full time organization that can deal with common computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to solve unexpected network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Allentown Pennsylvania
Progent's remote IT consulting services allow your Allentown organization to realize the benefits of timely, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most offices in Allentown Pennsylvania, nearby computer support resources, whether consisting of outside consultants or an in-house IT staff, can solve typical technical problems. However, IT crises might strike when local resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts give you an easy, fast, and budget-friendly solution to augment your regular help and to pass on valuable knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants have smaller internal costs than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of backup help may force your company to wait for help during an emergency. As your business expands, network unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the business. These poorly built environments require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet current business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing productivity. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



An index of content::

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    Progent provide businesses of all sizes enterprise-class network remote or onsite consulting services for information systems based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.

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    24/7 Troubleshooting Microsoft SBS 2008

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    • Hyper-V 2016 PowerShell Support and Integration
    Hyper-V 2016 Shielded VMs Computer Consultants

    Hyper-V 2016 utilizes core features initially developed for and proven on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your critical workloads, design an efficient network topology for a cloud-centric or hybrid deployment, develop and execute a smooth upgrade plan, train your IT management and support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.

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    wireless IP phone security Information Technology Consulting

    Progent's wireless VoIP phone configuration and troubleshooting consultants can provide online and onsite assistance to help your organization create and maintain a Cisco wireless IP phone deployment by providing integration services that can range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to help you to plan, install, optimize and debug a modern backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup technology.

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    64-bit Migration Services

    Progent's Microsoft-certified consultants can assist your organization to enhance your servers and/or workstations from 32 to 64 bits. Progent can assist you to understand the costs and advantages of upgrading to 64-bit processing, plan an efficient migration strategy that minimizes operational interruptions, and deliver inexpensive, expert remote help to assist your company to configure 64-bit operating systems and application programs on your existing computers.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology by SentinelOne to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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    Progent's Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently connecting people, teams and data. Microsoft SharePoint provides a common spot for your employees or clients to access, organize, share and interact with useful data, files, and applications and to communicate with one another. Microsoft SharePoint allows faster and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, customers, workgroups and projects with the information they've developed in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can help your organization to maintain your existing SharePoint ecosystem or migrate to the current version of SharePoint Server or to SharePoint Online.

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