Fast Remote Support for Allentown Pennsylvania Computer Systems
Fast Online Support for Allentown SystemsFor companies located in Allentown Pennsylvania, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world background and have access to the advanced technology needed to solve most information system issues rapidly. This reduces immediate costs since service calls use up minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where quick solutions somehow end up as major tabs. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies that promote the maximum level of effectiveness for remote help and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your company's computer system remotely without breaching corporate security.

Progent's sophisticated service database system stores thorough documentation describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance provided to every Progent customer by every Progent consultant. This history of issues and fixes is stored as an easily retrievable proprietary knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft open up other vast technical databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can determine the best resolutions in the least time.

Remote support services provided by Progent to customers in Allentown Pennsylvania include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your current organization, evaluating or modifying Help Desk application software to address the special demands of your business, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy situations like software transitions, major updates, or installing new applications.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Allentown Pennsylvania rapid access to a reliable network service group with substantial background providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a significant driver of company efficiency, and Progent's aim is to resolve rather than simply annotate network problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply online professional engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Allentown Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your environment so your IT support is proactive rather than reactive. By exposing potential problems before they expand into crashes, proactive monitoring can minimize disruptive and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a variety of OS platforms.
How Your Allentown Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Allentown Pennsylvania, Progent's online network support specialists are ready to deliver expert and economical IT help whenever your company requires it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Allentown office deals with a regular independent consultant or employs an in-house IT staff that can handle day-to-day network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to fix unexpected network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Organizations in Allentown Pennsylvania
Progent's online support services enable your Allentown business to experience the benefits of on-call, expert IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most organizations in Allentown Pennsylvania, nearby network service providers, whether represented by independent consultants or a full-time IT staff, can solve typical network problems. On the other hand, IT crises might strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online support specialists provide an easy, quick, and budget-friendly solution to augment your regular help and to convey valuable information to improve your capability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance consultants have less internal costs than big service companies and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may require your business to go without help during an IT crisis. As your business expands, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies need advice and technical training to navigate through an ever more complicated maze of technology options available for accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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    Consulting Forefront TMG

    Forefront TMG 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally managed Internet gateway that delivers a single-server platform for an array of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting features, allows customized reports powered by SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist you to plan and carry out pilot and production implementations; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront TMG 2010 from any version of ISA Server.

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    E-Mail Guard by Postini provides continually upgraded spam and virus filtering, content filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your organization is too small to qualify for a regular Postini license, you can still get the use of Postini's Perimeter Manager services through Progent's E-Mail Guard spam filtering and virus defense service offering. Progent's expert e-mail protection professionals can show you how to devise an email safety plan that includes antispam and anti-virus products and processes.

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    Progent's data protection experts can help you to create, implement and administer a backupup/restore plan built around MSP360 Backup technology to protect your resources hosted on any major public cloud. Progent offers monitoring and management to protect against data loss resulting from user mistakes, system glitches, malicious insiders, and malware assaults like ransomware.

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