Fast and Affordable Online Technical Support for Allentown Networks
Fast Phone Technical Support for Allentown SystemsFor organizations in Allentown or anywhere in the state of Pennsylvania, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the real-world experience and have access to the advanced technology needed to resolve most network issues rapidly. Efficient support lowers immediate expenses because service calls use up minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you pay just for the support that you actually get. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions somehow turn into big bills. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and field-proven processes that permit the highest level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to access your company's computer system remotely without compromising system security.

Progent's advanced service database application stores comprehensive histories of all service that Progent's customers have received. Progent's team service personnel have access to the details of support delivered to each customer by every consultant. This history of problems and fixes is structured as an easily searchable proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online service specialists can find optimal resolutions in the least time.

Remote technical support services available from Progent to customers in Allentown and anywhere in the state of Pennsylvania include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology consultants offers your customers in Allentown or anywhere in the state of Pennsylvania fast assistance from a dependable support resource with extensive experience delivering phone support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's intent is to fix rather than merely report technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting expertise and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Allentown, or anywhere in the state of Pennsylvania, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your IT maintenance is proactive and automated. By anticipating potential problems before they evolve into crashes, system monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a combination of OS platforms.
How Your Allentown Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Allentown or throughout the state of Pennsylvania, Progent's phone-based computer support specialists can provide professional and affordable system support whenever your organization needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Allentown company relies on a local independent support technician or employs an in-house IT staff that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to address sudden system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Companies in Allentown
Progent's remote network troubleshooting services allow your Allentown organization to have the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Allentown and throughout Pennsylvania, nearby network service providers, whether consisting of outside consultants or a full-time IT staff, can deal with the majority of network issues. However, IT crises can spring up when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your local support people. In these instances, Progent's online support experts provide an easy, fast, and economical solution to augment your regular help and to pass on useful information to improve your capability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants carry smaller overhead than big support companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of backup help may require your company to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such badly designed systems need careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the stable foundation to meet vital business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complicated array of product options capable of promoting business success and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the front lines of IT service, executing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.