Fast and Affordable Remote Troubleshooting for Allentown Pennsylvania IT Networks
Immediate Online Technical Support for Allentown SystemsFor companies located in Allentown Pennsylvania, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the practical experience and are equipped with the sophisticated technology needed to solve most network issues quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for remote consulting and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to interface to your company's system without breaching network security.

Progent's powerful customer support database system stores thorough histories of all support that Progent's customers have received. Progent's team consultants have the benefit of the history of support provided to each Progent customer by every Progent consultant. This history of anomalies and responses is organized as a quickly exploitable support database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists can determine optimal solutions in the least time.

Remote support services provided by Progent to businesses in Allentown Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts gives your customers in Allentown Pennsylvania instant access to an effective support group with substantial experience delivering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a key contributor to business success, and Progent's goal is to solve and not merely record network problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Allentown Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they result in crashes, system monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of platforms.
How Your Allentown Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Allentown Pennsylvania, Progent's phone-based computer support engineers are ready to provide professional and economical system help whenever your organization has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Allentown company deals with a local freelance consultant or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Organizations in Allentown Pennsylvania
Progent's remote IT consulting services allow your Allentown business to realize the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming more reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Allentown Pennsylvania, local network support providers, whether made up of outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, serious problems can occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists provide a convenient, quick, and affordable way to augment your local help and to convey valuable knowledge to increase your ability to handle future issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big support organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your business expands, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These badly designed environments need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system architecture able to provide the solid foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses need advice and technical training to negotiate an increasingly complex maze of product options available for accelerating business growth and improving productivity. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



An index of content::

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    Progent has over 10 years of experience configuring, and supporting the core components that make up System Center and can help your organization to design, deploy, maintain, and fix your System Center ecosystem to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent can help your organization to migrate to the latest edition of System Center from an older release or from another datacenter management solution to provide the benefits of enterprise-class provisioning, centralized management, security and compliance, plus infrastructure and application performance monitoring.

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