Fast and Affordable Online Troubleshooting for Allentown Pennsylvania Computer Networks
For companies located in Allentown Pennsylvania, Progent offers remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers immediate expenses because solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at handling problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which allow the highest level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's proven customer support database application stores comprehensive histories for the service that Progent's customers have received. Progent's staff service personnel have access to the history of support provided to each Progent customer by any consultant. This archive of issues and solutions is organized as a quickly retrievable support database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' in-house support staff with the result that Progent's online service experts are able to arrive at optimal resolutions in the least time.
Remote technical support services offered by Progent to customers in Allentown Pennsylvania include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers offer computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you company to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and validates a consultant's technical skills at the expert level. CCIEs know how to handle the most stubborn issues occurring in network planning, installation, management, security, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value because their deep experience enables them to solve problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your network using state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate quickly following a damaging penetration. Security services offered by Progent cover comprehensive data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; building safe architectures for remote and mobile communication; defending your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online help resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Allentown Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of seasoned information technology professionals provides your customers in Allentown Pennsylvania instant communication with a dependable technical support resource with substantial experience providing phone consulting and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of company success, and Progent's policy is to solve and not just document IT issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online professional consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Allentown Pennsylvania online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your IT support is proactive rather than reactive. By detecting potential issues before they result in downtime, remote monitoring can head off stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a variety of OS platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Allentown Pennsylvania, Progent's online computer support engineers can deliver expert and economical system help the instant your business requires it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Allentown office has a regular independent support technician or employs an in-house IT staff that can handle typical network problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to handle unexpected system crises or especially tough integration projects.
Features of Progent's Online Network Support for Allentown Pennsylvania
Progent's online support, remote troubleshooting, system security expertise, and system management services give companies in Allentown Pennsylvania the greatest leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk services and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Allentown Pennsylvania and is also ideal for networks in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online service and imposes no monthly retainer for services provided during normal business hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting expertise in specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that match the specific needs of your business.
- Advanced Remote Connectivity Software
Protected online connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite service call. Sophisticated remote access software and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online support and automated system monitoring.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for Maximum Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 expertise, Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.