Allentown Remote Workforce Integration Consulting and Support
Video Conferencing Systems Consultants
Expanding your remote workforce may have a major impact on network architecture, security/compliance, and company culture. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Allentown company to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Allentown, Pennsylvania businesses to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and unified management.
Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing products from major vendors enable virtual discussions, video conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many organizations use multiple products to accommodate their various partners and customers. Progent's communications experts can help you to manage your existing conferencing ecosystem and optimize the experience of your remote employees.
- Skype for Business is Microsoft's popular communications product that enables presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Office 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and help your business to tune your WAN infrastructure to host them.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Allentown, Pennsylvania organization, call
An index of content::
Symantec VelociRaptor Cybersecurity Contractors
Symantec VPN Security Consultants
Progent's Symantec experts can help you support legacy Symantec firewall and VPN appliances including the Raptor and VelociRaptor family or show you how to migrate to newer firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security strategy that can include firewall/VPN devices and software, outsourced security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop resource for on-going network help, administration, training, and security expertise.
Company-wide Standards for Best Practices Consultants
Company-wide Standards for Best Practices Installer
Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the forefront of IT support, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices that are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems quickly.
Automatic Fail-over Technology Consulting
CCNP Certified Fault Tolerant OSPF Configuration Consulting Services
Progent’s non-stop inter-site connectivity and fault tolerant network infrastructure consultants can help small businesses achieve non-stop Interoffice connectivity by means of fully redundant system architectures featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over can provide economical 24x7 interoffice connectivity.
Enterprise hybrid cloud integration Engineers
Hybrid cloud integration Services
Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Firepower IT Consulting
Cisco ASDM Firewall Management Support
Progent’s certified Cisco IT security consulting professionals provide expert PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable enterprise-class appliances, Cisco PIX and ASA Firewalls offer a high level of security, performance, and excellent reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security gaps.
CRISC Certified Risk and Information Systems Control Specialist
Professional CRISC Certified Risk and Information Systems Control Auditor
Progent offers the guidance of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management strategy based on leading practices promoted by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.
Aironet 802.11ac AP Upgrade Professionals
Aironet 1700 Access Point Troubleshooting
Progent's Cisco CCIE wireless infrastructure experts can provide remote or on-premises integration and debugging services to help you to design, implement, update, tune, administer and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to create a seamless enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and configuration of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and anticipated workloads.
Support Outsourcing wireless LAN controller
Emergency Wave 2 wireless controller Technical Consultant
Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning wireless throughput by reducing the effect of radio frequency congestion, enhancing wireless availability with rapid auto-failover, and strengthening data security by identifying cyber threats and analyzing network traffic based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller solutions.
Home Based Microsoft Consulting Part-Time Job
Telecommuting Job Eliminating Earthquake Risk
Progent's productive atmosphere will allow you to become a more capable professional by improving your technical knowledge and increasing the loyalty of your customers. Progent makes good on this promise by attracting the best professional experts for you to work with, offering a state-of-the-art system infrastructure, running proprietary application utilities to deliver the maximum quality of service, and by streamlining proven operational models for attracting and keeping customers.
Dynamics GP App Development Development
Dynamics GP Modifier Services
Progent's seasoned solution designers and programmers can assist your company to create customizations to Microsoft Dynamics GP/Great Plains that address the special needs of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Remote Consulting Windows 2008 R2
Windows Server 2008 R2 Consulting Services
Windows Server 2008 is a major advance in making information systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better platform for web hosting and development. Progent can assist your company benefit fully from the enhancements built into Windows Server 2008 by providing Microsoft-certified consulting, support, training, staffing, monitoring, and security engineering services.
Information Technology Consulting Office SharePoint Server 2016
Microsoft SharePoint Server Computer Consultant
Progent's Microsoft-certified consultants can show you how to rationalize the business case for implementing Microsoft SharePoint Server 2007, consult with you on the appropriate edition of SharePoint Server for your application, provide setup and integration expertise, help you to install MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and custom application programs to work with SharePoint 2007, design a company-wide security plan that incorporates portal technology, and provide troubleshooting and Help Desk support.
Internet Data Center Network Consulting
24/7 System Consulting Enterprise Windows 2000
For enterprises with branches in California or any area served by Progent's engineers, Progent's Microsoft-Premier network support experts and certified Cisco system consultants can provide a range of network consulting services including project planning, SOX compliance, site relocations, corporate security, network architecture, local or remote emergency support, and troubleshooting for collocation hosting environments. A Progent IT architect can show you how to design a multi-site network that makes efficient use of co-location services and Internet data centers. Progent’s Microsoft Certified consultants can help large enterprises design, deploy and maintain major rollouts of the latest releases of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco products for connection solutions that combine basic, high-performance, integrated, and wireless networking.
Exchange 2013 Management Integration Support
Exchange 2013 Availability Consultant
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and introduces important new features plus a redesigned architecture. These enhancements favorably impact vital IT areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the potential advantages of migrating to Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide affordable online support and management services for Exchange 2013.
Cisco Virtual Private Network Integration
VPN Support Outsourcing
Cisco's security and remote access solutions for small to mid-size companies represent a full array of easy-to-administer security hardware and software to help safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes switches, firewalls, and VPN solutions. Progent's expert staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit best with your corporate goals.
Fully Redundant Internet Network Network Consulting
Remote Troubleshooting Fault Tolerant Internet Connection
Progent’s fault tolerant system consultants provide non-stop computing support, disaster recovery services, system load balancing, high-availability interoffice connectivity, fault-tolerant Internet interface design, non-stop data center support, and other fault-tolerant networking consulting to help your company design a 24x7 network for line-of-business applications. Progent has the experience to design economical, non-stop systems by deploying the expanding library of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can help you design a high-availability mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.
Configuration Linux
Redhat Linux Configuration
If your company is developing UNIX or Linux applications on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to focus on your field of strategic know-how without the constant distraction of managing your business network. By using automated server monitoring and by providing online and in-person assistance when your company needs it, Progent represents an economical way for maintaining an information network that provides excellent availability, security, and efficiency. Progent's Linux developer assistance offerings include comprehensive it outsourcing, virtual infrastructure, remote and on-premises service and repair, network monitoring services, and Helpdesk services.
24 Hour Virtual Call Desk Technology Consulting
Help and Support Shared Network Support Help Desk
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
VMware NSX Virtualized Networks Professionals
VMware VCDX-NV Specialists
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager and VMware NSX.
Technical Support Services Windows 2003
Windows 2003 Server On-site Technical Support
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft integration, assures you success in selecting the version and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, deploying, managing and troubleshooting powerful IT applications powered by Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
Windows Server 2016 Cloud Witness Consult
24x7x365 Windows Server 2016 Storage Spaces Direct Specialists
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a disaster recovery system based on Microsoft's latest Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using commodity hardware, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum arbitration point.
Server Monitoring Support
Microsoft Operations Manager Consultant
Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are vital to preserving the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of all sizes can afford a degree of protection that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as low-cost services created to assist your company to detect and resolve a an array of IT network problems before they can disrupt your business.
Juniper Junos Management Computer Security
After Hours Juniper Junos Management Consultants
Progent's Juniper Networks-authorized network engineer can assist your company to design and implement Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and migrate smoothly from outdated equipment to the latest releases. Progent's Junos OS engineers can also provide support for Juniper's flagship network operating system to enable you to simplify the administration and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage environments that incorporate a combination of Juniper's software platforms.
Infor CloudSuite 9.00 Specialist
Technology Professional Infor SyteLine CloudSuite Database Tuning
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and service organizations to manage complex supply chains and improve the efficiency of critical business processes in order to bring products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises services that spans from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, application development, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Connecticut Computer Consulting
Phone Support Server Integrators
Progent’s National Support Center offers national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support professionals offer telephone help and online secure computer access to troubleshoot and resolve network problems rapidly and affordably. The scope of technical experience available from Progent's staff of country-wide support professionals makes it possible to escalate even the toughest problems to competent experts as needed.
Firepower Management Center IT Consultants
Cisco AnyConnect Specialists
Progent’s certified Cisco network security consultants offer expert PIX Firewall and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to modular enterprise-level products, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and excellent reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating possible OS-specific security gaps.
IT Consulting Company Microsoft SQL Server
Microsoft SQL Server Support and Setup
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast creation of a new generation of high-end programs that can provide your company a critical competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in designing, installing and managing Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET platform.
Firepower Management Center IT Consultants
Cisco ASA firewall VPN Professionals
Progent's Cisco-premier CCIE network experts can assist your company to manage your current PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, integrate, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services
Setup and Support ProSight DPS Hybrid Cloud Backup Services
Offsite Managed Backup and Recovery Services Professionals
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.
Fully Redundant Internet Network IT Consulting
Windows 2008 Cluster Technology Consulting Services
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small and mid-size businesses to reduce system downtime by providing cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network design, data backup and restore solutions, and non-disruptive system maintenance. Progent’s business continuity experts can help your company to plan and test a sensible business continuity plan that matches your business goals and IT budget. Progent’s disaster recovery engineers can help you to design, implement, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.
WatchGuard Firebox T70 Firewall Security Audit Services
WatchGuard Firebox T-Series Firewall Security Auditing
Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.
Design and Installation Microsoft Project Server 2013
Top Ranked MS Project Server Contract Programming
Progent's Microsoft engineers can provide in-depth expertise in deploying, operating and debugging all versions of Project Server and can provide a broad variety of cost-effective remote consulting services following proven best practices to assist organizations of all sizes to receive all the advantages of this leading project management solution. Support services available from Progent include system planning, software configuration and migration, setting up secure file and status sharing among local and remote or mobile users, network optimization, and specialized online training classes.
ISA 2000 Server Support and Setup
Microsoft ISA 2004 Server Network Consultants
Progent's certified Internet Security and Acceleration Server consulting experts have broad experience developing Microsoft-based security solutions for IT networks with many locations, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement a configuration of Microsoft ISA Server 2004 that meets your IT security requirements without restricting your productivity.
2500 Wireless Controller Support Outsourcing
24/7 wireless LAN controller Troubleshooting
Cisco's Catalyst Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and control of Wi-Fi access points, tuning wireless performance by reducing the effect of RF congestion, improving wireless availability with rapid auto-failover, and strengthening security by identifying threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Microsoft Windows 2008 R2 Online Help
Windows Server 2008 BranchCache Professional
Microsoft Windows Server 2008 is a major step forward in making information systems more protected and available, simpler to virtualize and manage, faster, and able to offer a better environment for web publishing. Progent can assist your company get the most from the enhancements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, support, education, staffing, network monitoring, and security engineering expertise.
Cisco Firepower URL Filtering Online Help
24/7/365 Cisco Firepower Outsourcing
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Wireless Network Computer Consulting
Wireless LAN Consultants
Progent’s wireless engineers can help small organizations design, select, pilot, install and maintain protected building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of security that matches or exceeds wired interfaces. Progent provides expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and deploy the wireless link technology that match your business requirements.
Microsoft Expert Help Desk Call Center IT Consultant
Online Help Online HelpDesk Call Center
The Contact Center support delivery structure used by Progent's Technical Response Center gives small and midsize businesses an effective alternative to dependence on freelance consultants by offering extensive expertise shared by numerous engineering groups, optional round-the-clock availability of emergency help, escalation capability to world-class experts for solving the most difficult issues, service consistency and dependability, quick follow-up enforced by veteran IT service managers, a choice of easy-to-use techniques for requesting service tasks, and a high level of progress visibility made possible by trouble ticket updates and accessible through a web-based portal.
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