Expanding your telecommuter workforce can have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Allentown organization to select the right technologies and adhere to leading practices in creating and maintaining a safe virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Allentown, Pennsylvania organizations to with any aspect of creating a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and centralized management.

Video Conferencing for Teleworkers
A wide range of video conferencing products from leading technology companies enable online discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies utilize a mix of products to meet the needs of their various partners and clients. Progent's communications experts can help you to manage your existing voice/video conferencing ecosystem and enhance the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist you to configure and manage Skype for Business client software to support your remote employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Webex and for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as voice/video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Office 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and assist you to tune your network architecture to host them.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Allentown, Pennsylvania business, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent can help small and mid-size organizations to set up cybersecurity protection systems and deliver mitigation services needed to support offsite workers.

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    Progent offers online and on premises expertise to help you with any facet of business intelligence (BI) reporting ranging from debugging or enhancing applications to planning and implementing a comprehensive BI environment. Progent's management reporting experts can assist you to maintain your existing BI environment, help you to upgrade reports from a legacy reporting platform to a modern one, and deliver as-needed remote training tailored to your specific needs. Progentís management reporting and analytics professionals can provide experience in all popular business analytics reporting platforms including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist organizations of any size to plan, deploy, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of SCDPM or from a different backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for fixing particularly stubborn problems, or comprehensive project management services. Progent's consultants can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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    Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. UniFi appliances running throughout multiple venues with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, debugging, monitoring, and analytics. Progent can provide the skills of seasoned wireless professionals who can help you to assess the value of UniFi products for your business and assist you to design, deploy, administer, and troubleshoot your UniFi ecosystem.

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    Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; setting up HLB; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.

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    Nagios and MRTG are powerful, free monitoring utilities that operate with Linux and can be used to monitor UNIX/Linux networks, Windows networks, or multi-platform situations in which the Linux OS and Windows run side by side. The Nagios monitor lets network support engineers to track system services such as SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's network integration experts can show you how to utilize both these utilities to tune and troubleshoot your system.

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    Progentís Cisco-Premier network consultants offer professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and secure connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy combination of security, performance and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible management tools. Progentís Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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