For small and midsize businesses located in Allentown Pennsylvania, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's online support services offer excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues quickly. This reduces immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs somehow turn into major invoices. Progent's skill at disposing of problems quickly translates into your business conserving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for online engineering help and repair for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising network security.
Progent's sophisticated service database system maintains comprehensive records for all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent client by every engineer. This database of anomalies and responses is structured as a readily retrievable support database that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Allentown Pennsylvania or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support professionals have certified skills in an extensive set of products and technologies. This broad scope of capability enables Progent's engineers to tackle almost any emergency likely to take place in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help companies with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services Offered by Progent to companies in Allentown include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad array of computer technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and indicates an individual's technical skills at the expert level. CCIEs know how to deal with the most difficult challenges occurring in network infrastructure design, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to solve even the most intractable problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can get urgent assistance for complex network issues that are hurting worker productivity but are not within the comfort zone of your ordinary computer service personnel. Progent's CCIE engineers can interface to your environment via advanced on-line support technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate quickly following a serious breach. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Allentown Pennsylvania Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for small organizations who lack the money or time to build and maintain an in-house Help Desk but who need fast response from a dependable Help Desk with proficient telephone support plus the available expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center application software to handle the unique demands of your corporation, or adding occasional phone support personnel to reinforce your internal Call Center group to handle demanding scenarios such as software transitions, mass updates, or installing new applications.
Progent's Call Center team of seasoned information technology professionals provides your computer users in Allentown Pennsylvania immediate assistance from a reliable support group with substantial background delivering telephone-based support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's intent is to fix rather than simply annotate technical problems.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers online professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. For additional information about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the artistic aspect of Apple Mac environments by providing remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Allentown Pennsylvania online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they grow into network outages, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a variety of platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania