For small and midsize companies located in Allentown Pennsylvania, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional value because they have the practical background and the sophisticated tools to solve most information system problems rapidly. This lowers immediate expenses since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the services that you receive. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where quick repairs manage to turn into major tabs. Progent's penchant for handling problems quickly results in your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which permit the highest degree of effectiveness for online help and repair for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's environment remotely without breaching system security.
Progent's sophisticated technical support database system keeps thorough documentation for the support that Progent's clients have received. Progent's team engineers have the benefit of the history of services rendered to every client by every consultant. This database of anomalies and resolutions is structured as a readily searchable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote service experts are able to come up with optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Allentown Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at
Remote Technical Services Available from Progent
Progent's phone-based consulting professionals possess advanced credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's engineers to address almost any crisis that may occur in a small or midsize business network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services Offered by Progent to companies in Allentown include:
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving problems within UNIX/Linux systems based on leading versions of UNIX including:
Progent also can deliver a broad array of online desktop support and troubleshooting services such as Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your current one, evaluating or modifying Help Desk software products to handle the particular demands of your company, or providing occasional online staff to supplement your existing Call Center team to handle demanding events such as software transitions, major updates, or installing brand new business software.
Progent's Call Center staff of seasoned network consultants offers your workers in Allentown Pennsylvania immediate communication with an effective network service group with substantial background providing phone help and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant enabler of business productivity, and Progent's policy is to resolve instead of simply track IT issues.
Progent's Apple Mac professionals can support the artistic facets of Mac environments by providing phone-based help services and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Allentown Pennsylvania remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they cause network outages, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a mix of operating systems.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
City | Address | Phone | Link |
Allentown | 1275 Glenlivet Drive, Suite 100 Allentown, PA 18106 United States |
(484) 656-7222 | Allentown Network Support Services |
Harrisburg | 2225 Sycamore Street Harrisburg, PA 17111 United States |
(717) 999-2880 | Harrisburg Network Support Services |
Philadelphia | 1735 Market Street, Suite 3750 Philadelphia, PA 19103 United States |
(267) 592-4430 | Philadelphia Network Support Services |
Wilmington | 1521 Concord Pike (US 202) Wilmington, DE 19803 United States |
(302) 425-9800 | Wilmington Network Support Services |