UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Emergency Help for

For small and midsize companies in Allentown Pennsylvania, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online service companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor repairs somehow turn into major bills. Progent's penchant for disposing of problems quickly translates into your company conserving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for remote help and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to connect to your company's system remotely without breaching network security.

Progent's sophisticated customer support database application stores comprehensive documentation describing the service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of support rendered to each Progent client by any consultant. This history of issues and fixes is stored as a readily accessible support knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available additional massive technical databases and allow quick access to vendors' in-house product engineers so Progent's remote service specialists can arrive at the most efficient solutions quickly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Allentown Pennsylvania or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's remote consulting experts have credentials in a comprehensive set of products and technologies. This breadth of capability allows Progent's consultants to handle almost any problem that may occur in a small business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services available from Progent to small businesses in Allentown include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology including network infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn problems occurring in network planning, deployment, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value because their depth of expertise enables them to fix even the most intractable problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast phone contact with a CCIE so you can receive urgent assistance for complex network infrastructure issues that are lowering business productivity but are beyond the comfort zone of your local network maintenance providers. Progent's Cisco CCIE support experts can connect to your environment via the latest remote troubleshooting tools to provide quick, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.

• Authorized Windows Experts
  Progent's Microsoft-certified online service experts can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of platform support services such as Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide array of remote PC desktop support services such as Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to recuperate quickly after a damaging breach. Security services offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online support to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Call Center Expertise
  Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are intended for smaller organizations who don't have the resources to build and maintain an internal Help Desk but who want quick response from an efficient Help Desk with proficient phone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.

  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your existing organization, selecting or customizing Help Desk Call Center application software to handle the unique demands of your company, or providing temporary phone support staff to work with your existing Call Center team during high-demand situations such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of experienced information technology professionals gives your computer users in Allentown Pennsylvania quick assistance from a reliable technical support group with extensive experience offering telephone-based help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a significant driver of company success, and Progent's intent is to solve and not simply track network issues.

• Business Applications Support: Training, Development, and Problem Solving
  Progent's Applications Experts Group offers remote professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Word, and Office Excel. For more concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac professionals can nurture the imaginative elements of Mac systems by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio or video or putting together an audio/video production lab.

  Online Network Monitoring Support
  Progent offers businesses in Allentown Pennsylvania online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming problems before they evolve into downtime, proactive monitoring can avoid stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks based on multiple OS platforms.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.