UNIX and Linux Phone-based Technical Support for

For small companies in Allentown Pennsylvania, Progent provides support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the sophisticated tools to resolve most network issues quickly. This reduces direct expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently translates into your business saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a set of optimized technologies and proven processes that promote the maximum degree of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to communicate with your network remotely without compromising corporate security.

Progent's advanced technical support reporting system stores extensive records for all support that Progent's customers have received. Progent's staff consultants have access to the details of all help delivered to each Progent client by every Progent consultant. This history of issues and resolutions is organized as a quickly exploitable proprietary database that enables Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Allentown Pennsylvania or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote support experts possess certified skills in a comprehensive set of disciplines. This broad range of IT skills enables Progent's consultants to handle virtually any crisis likely to occur in a small company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To help businesses with multi-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to customers in Allentown include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of information technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX/Linux consultants can provide urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's networking skills at the master level. CCIEs know how to resolve even the most intractable problems encountered in network design, installation, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to resolve even the most complex problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few support organizations make CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get timely support for severe network problems that are hurting worker efficiency but are outside the comfort zone of your regular computer service group or consultant. Progent's Cisco CCIE engineers can connect to your network using sophisticated remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

• Certified MS Windows Expertise
  Progent's Microsoft-premier online support engineers offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad range of online PC desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

• CISSP, ISSAP, and CISM Certified System Security Engineers
  Progent's accredited CISSP and ISSAP security consultants offer a range of security services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security support services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who don't have the resources to support an in-house Call Center but who want fast access to an effective Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or revamping your current organization, selecting or modifying Help Desk software products to handle the particular requirements of your business, or adding temporary phone support personnel to work with your existing Call Center team during unusually busy events such as software transitions, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center team of veteran network professionals gives your clients in Allentown Pennsylvania instant access to a reliable network service group with substantial background delivering phone consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's intent is to resolve instead of just record network issues.

• Applications Services: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts Group provides remote advanced consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To read more concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Mac consultants can promote the artistic facets of Macintosh computing by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production lab.

  Online Network Monitoring Support
  Progent offers businesses in Allentown Pennsylvania remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By detecting looming problems before they expand into downtime, proactive monitoring can minimize disruptive and expensive service crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on multiple operating systems.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.