For small companies in Allentown Pennsylvania, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls take up a smaller number of billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick solutions manage to end up as big bills. Progent's penchant for solving problems quickly translates into your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for online consulting and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your environment without violating network security.
Progent's highly evolved technical support reporting application maintains thorough documentation for all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of all help provided to each Progent client by every engineer. This history of problems and fixes is stored as a readily exploitable internal database that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Allentown Pennsylvania or to learn additional information about Progent's online support options, call Progent at
Online Technical Support Services Available from Progent
Progent's online network support engineers have credentials in an extensive array of products and technologies. This broad range of capability allows Progent's engineers to manage virtually any problem that may take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support clients with multi-OS networks, Progent also provides the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to companies in Allentown include:
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Progent in addition can deliver a full range of online PC desktop consulting and support services such as Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Call Center or improving your established one, identifying or enhancing Call Center application software to handle the unique requirements of your business, or providing temporary online personnel to work with your internal Help Desk team to handle high-demand events like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network consultants provides your clients in Allentown Pennsylvania fast assistance from an efficient support group with extensive background providing phone help and online repair service for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company success, and Progent's aim is to fix instead of simply track technical problems.
Progent's Apple Mac professionals can nurture the imaginative aspect of Macintosh computing by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Allentown Pennsylvania remote computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT support is proactive and automated. By uncovering emerging issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a combination of OS platforms.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
City | Address | Phone | Link |
Allentown | 1275 Glenlivet Drive, Suite 100 Allentown, PA 18106 United States |
(484) 656-7222 | Allentown Network Support Services |
Harrisburg | 2225 Sycamore Street Harrisburg, PA 17111 United States |
(717) 999-2880 | Harrisburg Network Support Services |
Philadelphia | 1735 Market Street, Suite 3750 Philadelphia, PA 19103 United States |
(267) 592-4430 | Philadelphia Network Support Services |
Wilmington | 1521 Concord Pike (US 202) Wilmington, DE 19803 United States |
(302) 425-9800 | Wilmington Network Support Services |