For small and midsize companies located in Allentown Pennsylvania, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick solutions somehow turn into large invoices. Progent's skill at disposing of technical issues quickly translates into your company spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized tools and field-tested methodologies which promote the maximum level of effectiveness for remote help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your environment without compromising network security.
Progent's sophisticated technical support database system includes extensive histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to every Progent customer by any Progent engineer. This archive of anomalies and fixes is stored as an easily exploitable support database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to additional vast support databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Allentown Pennsylvania or to learn additional information about Progent's phone support options, contact Progent at
Online Support Services Available from Progent
Progent's remote support engineers have credentials in a comprehensive array of products and technologies. This broad scope of capability allows Progent's consultants to resolve practically any emergency likely to occur in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services available from Progent to clients in Allentown include:
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent also offers a broad array of online PC desktop services including Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or improving your current one, evaluating or modifying Call Center application software to address the special needs of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk team during unusually busy events such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Allentown Pennsylvania quick assistance from an efficient technical support group with substantial background providing telephone-based help and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's aim is to fix and not just track technical problems.
Progent's Apple Mac professionals can support the artistic facets of Apple Mac environments by delivering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Allentown Pennsylvania remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your IT support is proactive and automated. By detecting potential issues before they grow into crashes, system monitoring can head off disruptive and costly service crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
|Allentown||1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
|(484) 656-7222||Allentown Network Support Services|
|Harrisburg||2225 Sycamore Street
Harrisburg, PA 17111
|(717) 999-2880||Harrisburg Network Support Services|
|Philadelphia||1735 Market Street, Suite 3750
Philadelphia, PA 19103
|(267) 592-4430||Philadelphia Network Support Services|
|Wilmington||1521 Concord Pike (US 202)
Wilmington, DE 19803
|(302) 425-9800||Wilmington Network Support Services|