For small and midsize companies located in Allentown Pennsylvania, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced tools to solve most network issues quickly. This lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's billing model for online support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for solving problems efficiently translates into your business saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes which promote the highest level of efficiency for remote consulting and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's powerful customer support database application includes detailed documentation for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to each Progent customer by every engineer. This history of issues and solutions is organized as a quickly exploitable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Allentown Pennsylvania or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's remote technical service engineers offer credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to resolve almost any problem that may occur in a small or midsize business information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To help customers with mixed-platform environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services available from Progent to customers in Allentown include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value because their deep experience allows them to fix even the most difficult problems quickly. In typical cases, less qualified consultants can struggle for hours or days with the same problems that a CCIE can resolve in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for complex network issues that are lowering worker efficiency but are outside the experience of your local computer service group or consultant. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting technology in order to perform fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service experts can provide computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of remote desktop support services including Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up quickly after a damaging breach. Security solutions available from Progent include: in depth security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Allentown Pennsylvania Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who don't have the budget to build and maintain an in-house Call Center but who need fast access to a dependable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk software products to address the particular requirements of your corporation, or providing temporary online staff to reinforce your existing Call Center team during high-demand situations like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology consultants offers your workers in Allentown Pennsylvania rapid communication with a reliable network service resource with years of experience offering phone help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a crucial enabler of business success, and Progent's aim is to solve instead of simply annotate technical problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To read additional information about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the imaginative elements of Mac computing by delivering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Allentown Pennsylvania online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating potential issues before they grow into network outages, automated monitoring can minimize disruptive and expensive service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of operating systems.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania