For small companies located in Allentown Pennsylvania, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most network issues rapidly. This reduces immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to typical online support firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at disposing of problems quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize business computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's online support team to access your system without breaching system security.
Progent's powerful customer support database application maintains detailed histories of the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help delivered to each customer by any Progent consultant. This archive of anomalies and solutions is structured as a quickly searchable proprietary database that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and allow quick access to vendors' internal product engineers with the result that Progent's remote service experts are able to determine the best resolutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Allentown Pennsylvania or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote technical support experts have credentials in a comprehensive set of disciplines. This breadth of capability enables Progent's consultants to handle practically any emergency that may crop up in a small company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to small businesses in Allentown include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology such as system architecture, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and certifies an individual's technical skills at the expert level. CCIEs can handle even the most intractable problems occurring in network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to solve the most difficult problems rapidly. In typical cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so you can get immediate help for serious network problems that are hurting worker efficiency but are not within the comfort zone of your ordinary network support group or consultant. Progent's CCIE consultants can interface to your environment via advanced remote support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service professionals can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to recuperate quickly following a serious breach. Security consulting services offered by Progent cover in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious attacks; installing firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Allentown Pennsylvania Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the money or time to build and maintain an in-house Help Desk but who require quick response from a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or modifying Call Center software to address the special demands of your corporation, or providing temporary phone support personnel to work with your existing Help Desk Call Center team to handle high-demand events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Allentown Pennsylvania immediate assistance from a dependable technical support resource with years of background providing phone help and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's intent is to resolve instead of just report technical problems.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft applications including CRM, Project, MS Word, and MS Office Excel. To learn more information about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can support the creative aspect of Macintosh systems by providing phone-based consulting support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Allentown Pennsylvania remote network and server monitoring support based on MS Operations Manager network monitoring, customized by Progent for your business so that your computer support is proactive and automated. By anticipating possible trouble spots before they expand into downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania