Immediate Remote Consulting for Allentown Pennsylvania UNIX or Linux SystemsFor small and midsize companies in Allentown Pennsylvania, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems quickly. This lowers direct expenses since solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into major bills. Progent's penchant for handling technical issues efficiently results in your company spending less cash.

Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that promote the highest degree of efficiency for remote consulting and repair for small company information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's network without compromising system security.

Progent's highly evolved customer support database system maintains comprehensive documentation for the service that Progent's clients have been provided. Progent's staff service personnel have access to the history of all help delivered to every Progent client by any consultant. This history of trouble tickets and resolutions is structured as an easily retrievable support database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to other vast technical databases and allow quick access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to determine optimal solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Allentown Pennsylvania or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's online network support engineers offer certified skills in an extensive set of technologies. This wide range of capability allows Progent's engineers to address virtually any emergency likely to crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To help companies with multi-OS networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Online services available from Progent to clients in Allentown include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of information technology including system architecture, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Allentown PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network design, integration, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness since their deep experience allows them to fix the most complex problems quickly. In many cases, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can receive urgent support for complex network problems that are impacting worker efficiency but are beyond the experience of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art remote support technology to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's popular family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Experts
    Windows Expertise for Allentown PennsylvaniaProgent's Microsoft-certified online service experts can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Premier System Security Professionals for Allentown PennsylvaniaProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your business to recover quickly after a serious breach. Security consulting services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for small organizations who lack the budget to support an internal Help Desk but who require fast access to an efficient Help Desk with proficient phone support plus the available expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your established organization, selecting or customizing Call Center software products to handle the particular needs of your corporation, or adding temporary phone support personnel to work with your internal Call Center group to handle high-demand situations such as software transitions, mass updates, or installing new applications.

    Progent's Call Center team of veteran information technology consultants provides your computer users in Allentown Pennsylvania fast access to a large technical support resource with years of experience delivering phone support and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's goal is to fix instead of simply report technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. For additional information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can nurture the imaginative facets of Mac environments by providing remote help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Allentown Pennsylvania online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By anticipating potential trouble spots before they grow into network outages, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a variety of platforms.

How Your Allentown Pennsylvania Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services

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    Progent can assist companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and resources and ensure you sidestep the common errors small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent's certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.

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    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, optimizing and repairing SCOM solutions and can provide organizations of any size expert online or onsite consulting services for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate critical problems uncovered by SCOM 2012.

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    Small to mid-sized businesses can now get all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT support professionals. With Progent's affordably priced IT support packages, mid-size organizations can select a basic co-sourcing service program based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to provide small business information systems enterprise-class availability, protection and productivity.

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