For small businesses located in Allentown Pennsylvania, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent value because they are equipped with the practical background and the advanced tools to resolve most network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many remote support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently translates into your business saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven methodologies which promote the highest degree of efficiency for online technical support and repair for small and midsize business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without breaching corporate security.
Progent's powerful customer support database application includes detailed histories for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services rendered to every client by any Progent consultant. This archive of issues and solutions is organized as a readily retrievable proprietary database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical databases and permit quick access to vendors' internal support staff with the result that Progent's online service experts are able to determine the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Allentown Pennsylvania or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote network support engineers have certified skills in a comprehensive array of products and technologies. This broad scope of technical skills enables Progent's consultants to resolve practically any emergency that may take place in a small or midsize business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to companies with mixed-OS networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to small businesses in Allentown include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and indicates a person's technical knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide exceptional value because their broad expertise allows them to fix the most complex problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent support for severe network infrastructure issues that are impacting worker productivity but are beyond the comfort zone of your ordinary IT support resources. Progent's Cisco CCIE engineers can tie into your network via state-of-the-art remote support tools to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can provide network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP security engineers can provide a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to recuperate rapidly following a serious breach. Security solutions available from Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Allentown Pennsylvania Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who lack the money or time to assemble and manage an in-house Help Desk but who need fast access to a dependable Help Desk with proficient phone support plus the available expertise to escalate complex problems to high-level consultants.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your existing one, evaluating or modifying Help Desk software products to address the special requirements of your company, or providing temporary phone support personnel to reinforce your existing Help Desk resources to deal with high-demand events like software migrations, major updates, or rolling out new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Allentown Pennsylvania instant assistance from a reliable network service group with substantial experience delivering phone support and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a solid contributor to business efficiency, and Progent's target is to solve instead of simply track IT issues.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative components of Macintosh systems by offering phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in Allentown Pennsylvania remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your computer support is proactive and automated. By anticipating potential issues before they result in crashes, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a combination of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania