For small businesses in Allentown Pennsylvania, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most network issues rapidly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you owe just for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent situations where fast repairs somehow turn into large invoices. Progent's penchant for dealing with technical issues efficiently translates into your business conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small business information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to access your company's computer system remotely without compromising corporate security.
Progent's highly evolved service reporting system maintains thorough documentation describing all service that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance provided to each Progent customer by every Progent consultant. This history of problems and repairs is structured as a conveniently exploitable support knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Allentown Pennsylvania or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's remote technical support engineers possess certified skills in a comprehensive set of products and technologies. This broad range of capability allows Progent's engineers to manage almost any emergency likely to crop up in a small or midsize business network. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with multi-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to small businesses in Allentown include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and validates an individual's technical skills at the master level. CCIEs can resolve even the most intractable challenges surrounding network infrastructure planning, installation, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent value because their depth of expertise enables them to fix even the most difficult problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so your company can get urgent help for serious network infrastructure problems that are crippling worker efficiency but are not within the experience of your regular computer support personnel. Progent's CCIE support experts can tie into your computer system by means of advanced on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and configuration,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop consulting and support services such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's certified CISM and CISSP security engineers can provide a variety of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a damaging breach. Security services offered by Progent include: thorough security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile access; protecting your email system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies frequently need. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Allentown Pennsylvania Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who don't have the budget to assemble and manage an internal Call Center but who need fast communication with a dependable Call Center with professional phone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in building an effective new Call Center or enhancing your established one, evaluating or customizing Help Desk software products to handle the particular requirements of your company, or providing occasional online staff to supplement your internal Call Center group to handle unusually busy events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Allentown Pennsylvania rapid communication with an effective network service resource with extensive experience providing phone support and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business efficiency, and Progent's intent is to resolve rather than simply track network problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply online advanced consulting support and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Word, and Microsoft Excel. For more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative aspect of Macintosh systems by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Allentown Pennsylvania online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into crashes, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania