For small businesses located in Allentown Pennsylvania, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated technology to solve most network issues rapidly. Efficient support reduces direct expenses since service calls require fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and related costs due to business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are billed only for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently translates into your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has refined a set of optimized technologies and proven methodologies that permit the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's online support team to access your system remotely without compromising corporate security.
Progent's advanced technical support reporting application maintains thorough records for the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance provided to each Progent client by every Progent consultant. This history of problems and solutions is stored as a readily searchable proprietary database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service experts are able to determine the best resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Allentown Pennsylvania or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in an extensive array of technologies. This wide range of IT skills enables Progent's engineers to handle almost any problem likely to crop up in a small business information system. Certificates held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help customers with multi-platform networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based technical services available from Progent to companies in Allentown include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of information technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates an individual's networking knowledge at the expert level. CCIEs know how to deal with the most intractable issues surrounding network design, integration, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their deep experience enables them to find solutions for the most intractable problems quickly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive timely support for complex network issues that are lowering business efficiency but are not within the comfort zone of your ordinary computer support personnel. Progent's Cisco CCIE consultants can tie into your computer system via advanced on-line troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier online service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Allentown Pennsylvania Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who lack the budget to create an in-house Help Desk but who require quick response from an efficient Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your existing one, identifying or modifying Help Desk software products to handle the special requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk group to deal with high-demand situations such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network professionals offers your customers in Allentown Pennsylvania immediate communication with an efficient network service group with substantial background providing phone support and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's aim is to solve rather than just annotate network problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To find out more about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can support the creative aspect of Apple Mac systems by offering remote help services and training in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Allentown Pennsylvania online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they evolve into network outages, proactive monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania