For small companies in Allentown Pennsylvania, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick solutions manage to end up as large tabs. Progent's penchant for disposing of technical issues efficiently results in your company conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-tested processes that allow the maximum degree of efficiency for online engineering help and repair for small business information networks. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's remote service group to interface to your company's system without violating network security.
Progent's proprietary service reporting application keeps thorough records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the history of services provided to every customer by any consultant. This archive of trouble tickets and resolutions is structured as a conveniently retrievable proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists can arrive at the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Allentown Pennsylvania or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based network support engineers offer advanced credentials in a comprehensive array of technologies. This broad scope of technical skills enables Progent's engineers to handle practically any problem that may occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-platform environments, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to customers in Allentown include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology including network architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most intractable problems surrounding network infrastructure planning, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to resolve even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can get urgent support for serious network problems that are lowering business efficiency but are beyond the comfort zone of your ordinary IT service resources. Progent's Cisco CCIE support experts can communicate with your network by means of advanced remote support technology in order to perform quick, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.
Certified Windows Expertise
Progent's Microsoft-expert online support experts offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recover quickly following a damaging breach. Security support services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Allentown Pennsylvania Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the budget to assemble and manage an internal Help Desk but who need quick response from a dependable Call Center with professional telephone support plus the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center application software to address the particular needs of your company, or providing temporary phone support personnel to supplement your in-house Help Desk group to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Allentown Pennsylvania fast communication with a dependable network service group with substantial experience delivering telephone-based help and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's policy is to solve rather than merely report network issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and Microsoft Office Excel. For additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can support the artistic elements of Macintosh computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Allentown Pennsylvania remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they expand into network outages, system monitoring can avoid stressful and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on multiple platforms.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania