For small companies located in Allentown Pennsylvania, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. This reduces direct costs since service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with situations where quick fixes manage to turn into large invoices. Progent's penchant for handling technical issues efficiently results in your business conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for remote consulting and repair for small company information systems. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's environment without violating network security.
Progent's powerful customer support database application maintains detailed documentation for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help delivered to every Progent client by any engineer. This archive of anomalies and resolutions is structured as an easily exploitable internal database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online consulting experts are able to arrive at optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Allentown Pennsylvania or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote technical support experts possess certified skills in a comprehensive array of products and technologies. This wide range of capability allows Progent's engineers to tackle virtually any crisis likely to crop up in a small company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical support services provided by Progent to customers in Allentown include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can handle even the most stubborn problems occurring in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to fix the most complex problems rapidly. In many instances, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so you can receive timely support for severe network problems that are impacting worker productivity but are beyond the comfort zone of your regular IT service personnel. Progent's CCIE consultants can interface to your environment by means of state-of-the-art remote troubleshooting technology in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; configuring firewalls; building secure architectures for remote and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Allentown Pennsylvania Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small companies who don't have the budget to assemble and manage an internal Help Desk but who require quick response from an effective Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center software products to handle the special needs of your company, or providing occasional online personnel to reinforce your existing Help Desk team to deal with unusually busy situations such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center staff of experienced information technology consultants offers your customers in Allentown Pennsylvania quick access to a dependable technical support resource with substantial experience providing phone help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a significant enabler of business performance, and Progent's intent is to solve and not merely record technical issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting expertise and education in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office Word, and Excel. To read additional information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative facets of Apple Mac computing by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent offers companies in Allentown Pennsylvania online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into crashes, remote monitoring can ward off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania