For small and midsize businesses located in Allentown or anywhere in Pennsylvania, Progent offers help for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support services represent exceptional leverage because they are equipped with the real-world background and the advanced tools to solve most information system issues rapidly. This lowers immediate expenses because solutions take up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the maximum level of efficiency for online technical support and troubleshooting for small company IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system without compromising network security.
Progent's powerful service reporting system keeps extensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to each customer by every consultant. This history of trouble tickets and responses is organized as a quickly exploitable internal database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available other vast technical databases and allow fast access to vendors' internal engineering staff so Progent's remote consulting experts can come up with the best solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Allentown or anywhere in Pennsylvania or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote consulting professionals have advanced credentials in an extensive set of technologies. This broad scope of technical skills allows Progent's engineers to resolve practically any emergency that may take place in a small company network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To support customers with mixed-operating system environments, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services Offered by Progent to clients in Allentown and throughout the state of Pennsylvania include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology such as network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and indicates a person's network technology skills at the master level. CCIEs know how to handle even the most stubborn issues encountered in network design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value since their deep expertise permits them to find solutions for the most intractable problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate help for serious network infrastructure problems that are impacting business productivity but are beyond the comfort zone of your regular IT service resources. Progent's CCIE support experts can tie into your environment by means of sophisticated on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-premier remote support professionals can provide computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP network security consultants offer a variety of security services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; building safe architectures for remote and mobile communication; guarding your email system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special projects that small companies often request. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Allentown Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who lack the resources to support an internal Call Center but who want quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or revamping your existing one, identifying or customizing Help Desk Call Center software products to meet the special requirements of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to deal with unusually busy events like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of seasoned information technology consultants provides your computer users in Allentown or anywhere in the state of Pennsylvania rapid assistance from an efficient network service resource with extensive experience providing telephone-based consulting and online repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a major driver of company productivity, and Progent's target is to resolve and not merely record technical issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote professional engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the artistic elements of Macintosh environments by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Allentown, or anywhere in the state of Pennsylvania, online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into network outages, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.